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NEC Univerge SV8100 Features And Specifications Manual
Summary of Univerge SV8100
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Features and specifications manual int-2067 (univ) issue 12.0 (version 9000) ®.
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Nec corporation of america reserves the right to change the specifications, functions, or features at any time without notice. Nec corporation of america has prepared this document for use by its employees and customers. The information contained herein is the property of nec corporation of americaa...
Page 5: Preface
Preface before reading this manual this manual provides detailed information for each of the system’s features. If you are not familiar with the features, the table of contents provides a list of the features and where to find the feature within the manual. G eneral i nformation congratulations! You...
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Univerge sv8100 programming manual this manual provides instructions for programming the univerge sv8100 system using a multiline terminal or pc..
Page 7: Chapter 1
Features and specifications manual i ___________________________________________________________________________________ ___________________________________________________________________________________ table of contents chapter 1 introduction section 1 general information ...........................
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___________________________________________________________________________________ ii table of contents ___________________________________________________________________________________ issue 12.0 univerge sv8100 barge-in...............................................................................
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Univerge sv8100 issue 12.0 features and specifications manual iii ___________________________________________________________________________________ ___________________________________________________________________________________ cordless dect terminals..............................................
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___________________________________________________________________________________ iv table of contents ___________________________________________________________________________________ issue 12.0 univerge sv8100 forced trunk disconnect ...............................................................
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Univerge sv8100 issue 12.0 features and specifications manual v ___________________________________________________________________________________ ___________________________________________________________________________________ k-ccis – ip ...........................................................
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___________________________________________________________________________________ vi table of contents ___________________________________________________________________________________ issue 12.0 univerge sv8100 paging, external (vrs) ................................................................
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Univerge sv8100 issue 12.0 features and specifications manual vii ___________________________________________________________________________________ ___________________________________________________________________________________ slt adapter .........................................................
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___________________________________________________________________________________ viii table of contents ___________________________________________________________________________________ issue 12.0 univerge sv8100 ucb (unified communications for business)............................................
Page 15: Chapter 3
Univerge sv8100 issue 12.0 features and specifications manual ix ___________________________________________________________________________________ ___________________________________________________________________________________ voice response system (vrs)...........................................
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___________________________________________________________________________________ x table of contents ___________________________________________________________________________________ issue 12.0 univerge sv8100 this page intentionally left blank.
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Features and specifications manual xi ___________________________________________________________________________________ ___________________________________________________________________________________ list of figures figure 1-1 sv8100 key assignment example ........................................
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___________________________________________________________________________________ xii list of figures ___________________________________________________________________________________ issue 12.0 univerge sv8100 figure 2-23 single sv8100 to ipk/ipk ii connection .....................................
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Univerge sv8100 issue 12.0 features and specifications manual xiii ___________________________________________________________________________________ ___________________________________________________________________________________ figure 2-50 meeting scheduled example ..............................
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___________________________________________________________________________________ xiv list of figures ___________________________________________________________________________________ issue 12.0 univerge sv8100 figure 2-77 port forwarding with session boarder controller ............................
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Features and specifications manual xv ___________________________________________________________________________________ ___________________________________________________________________________________ list of tables table 2-1 feature comparison list ................................................
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___________________________________________________________________________________ xvi list of tables ___________________________________________________________________________________ issue 12.0 univerge sv8100 table 2-25 cpn for ve 911 calls .........................................................
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Univerge sv8100 issue 12.0 features and specifications manual xvii ___________________________________________________________________________________ ___________________________________________________________________________________ table 2-50 ipk ii supported hardware ...............................
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___________________________________________________________________________________ xviii list of tables ___________________________________________________________________________________ issue 12.0 univerge sv8100 table 2-77 selectable display message – character entry chart .........................
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Univerge sv8100 issue 12.0 features and specifications manual xix ___________________________________________________________________________________ ___________________________________________________________________________________ table 2-104 ipla dsp usage ..........................................
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___________________________________________________________________________________ xx list of tables ___________________________________________________________________________________ issue 12.0 univerge sv8100 table 2-130 vm8000 email account information .............................................
Page 27: Intr
Features and specifications manual 1 - 1 intr oduction 1 introduction s ection 1 g eneral i nformation univerge sv8100 (dtl and itl telephones), electra elite ipk ii (dth telephones), d term series i (dtr telephones) can be used with the univerge sv8100 system. S ection 2 m ultiline t erminals used ...
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Issue 12.0 univerge sv8100 1 - 2 introduction electra elite ipk terminals the electra elite ipk series i terminals (dtr/dth telephones) either with or without lcd display offer a variety of colors, and line sizes. Terminals are available in black or white. The large liquid crystal display (lcd) on t...
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Univerge sv8100 issue 12.0 features and specifications manual 1 - 3 feature access, single on/off, or one-touch keys keys are designated feature access, single on/off, or one-touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described belo...
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Issue 12.0 univerge sv8100 1 - 4 introduction 2-line on the dtr-2dt-1. Speakerphone with full handsfree operation and headset jack is standard (except on the dtr-2dt-1). All but the dtr-2dt-1, dtr-1-1, dtr-1hm-1 and cordless terminals are compatible with the ad(a)-r, ap(a)-r, ap(r)-r, ct(a)-r and hf...
Page 31: Features
Features and specifications manual 2 - 1 fe at u re s 2 features s ection 1 a bout t his c hapter this chapter provides an alphabetical listing of the features that are available with the univerge sv8100 system. Each feature provides the following information: description – briefly describes the fea...
Page 32: Ipk II
Issue 12.0 univerge sv8100 2 - 2 features s ection 2 i mportant n otes simplifying multiline terminal operation with one-touch keys a multiline terminal user can access many features using service codes (e.G., service code 744 sets call forward busy/no answer). To streamline the operation of their t...
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Univerge sv8100 issue 12.0 features and specifications manual 2 - 3 alarm reports alarm reports alphanumeric display alphanumeric display analog communications interface (aci) analog communications interface (aci) ancillary device connection ancillary device connection answer hold answer hold answer...
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Issue 12.0 univerge sv8100 2 - 4 features caller id caller id not supported caller id – flexible ringing central office calls, answering central office calls, answering central office calls, placing central office calls, placing class of service class of service clock/calendar display clock/calendar...
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Univerge sv8100 issue 12.0 features and specifications manual 2 - 5 directed call pickup directed call pickup directory dialing directory dialing distinctive ringing, tones and flash patterns distinctive ringing, tones and flash patterns do not disturb do not disturb door box door box drop key drop ...
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Issue 12.0 univerge sv8100 2 - 6 features handsfree answerback/forced intercom ringing handsfree answerback/forced intercom ringing headset operation headset operation hold hold hot key-pad hot key-pad hotel/motel hotel/motel hotline hotline howler tone service howler tone service intercom intercom ...
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Univerge sv8100 issue 12.0 features and specifications manual 2 - 7 licensing licensing line preference line preference long conversation cutoff long conversation cutoff not supported loop keys not supported maintenance meet me conference meet me conference meet me paging meet me paging meet me pagi...
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Issue 12.0 univerge sv8100 2 - 8 features pbx compatibility pbx compatibility pc programming pc programming power failure transfer power failure transfer prime line selection prime line selection private line private line programmable function keys programmable function keys programming from a multi...
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Univerge sv8100 issue 12.0 features and specifications manual 2 - 9 softkeys softkeys speed dial – system/group/station speed dial – system/group/station not supported speed dial – telephone book station add-on console sv8100/sv8300 terminals station hunt station hunt station message detail recordin...
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Issue 12.0 univerge sv8100 2 - 10 features s ection 4 f eatures the remainder of this document provides the features for the univerge sv8100 system. Virtual extensions virtual extensions not supported vm8000 inmail park and page not supported vm8000 inmail upload download audio not supported vm8000 ...
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Account code – forced/verified/unverified 2 - 11 a account code – forced/verified/unverified description account codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of forced account codes: forced account codes (unverified) ...
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Issue 12.0 univerge sv8100 2 - 12 account code – forced/verified/unverified operator notification to prevent account code abuse, the system can notify the operator each time an account code violation occurs (program: 20-13-20). This can happen if the user fails to enter an account code (if forced) o...
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Univerge sv8100 issue 12.0 account code – forced/verified/unverified 2 - 13 to simplify account code entry, store the account code (e.G., 1234 ) in a one-touch key. Just press the key instead of dialing the codes. Account codes appear on the smdr report (even if they are hidden on the telephone disp...
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Issue 12.0 univerge sv8100 2 - 14 account code – forced/verified/unverified related features automatic route selection pbx compatibility speed dial – system/group/station station message detail recording guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that...
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Univerge sv8100 issue 12.0 account code – forced/verified/unverified 2 - 15 20-13-20 class of service options (supplementary service) – account code/toll restriction operator alert (restricted operation transfer) turn off or on the operator alert when a forced account code is incorrectly entered. 0 ...
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Issue 12.0 univerge sv8100 2 - 16 account code – forced/verified/unverified operation to enter an account code anytime while on a trunk call: the outside caller cannot hear the account code digits you enter. Use this procedure if your system has optional account codes enabled. You may also use this ...
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Univerge sv8100 issue 12.0 account code – forced/verified/unverified 2 - 17 3. Dial your account code [1~16 digits, using 0~9 and # or (3~16 digits for forced)]. If you make an incorrect entry, your system may automatically alert the operator. If account codes are hidden, each digit you dial shows o...
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Issue 12.0 univerge sv8100 2 - 18 account code – forced/verified/unverified to enter a forced account code at a single line telephone: 1. Access trunk for outside call. Dial a code to access a trunk. Refer to central office calls, placing for more information. With forced account codes, you hear, “p...
Page 49: Account Code Entry
Univerge sv8100 issue 12.0 account code entry 2 - 19 account code entry description account codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional account codes allow a user to enter an account code while placing a trunk call or anytime while ...
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Issue 12.0 univerge sv8100 2 - 20 account code entry to simplify account code entry, store the account code (e.G., 1234) in a one-touch key, and press the key instead of dialing the code. Speed dialing bins can contain stored account codes. Prevent them from being displayed using program 20-07-04. W...
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Univerge sv8100 issue 12.0 account code entry 2 - 21 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature p...
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Issue 12.0 univerge sv8100 2 - 22 account code entry operation to enter an account code anytime while on a trunk call: the outside caller cannot hear the account code digits you enter. Use this procedure if your system has optional account codes enabled. You may also use this procedure for incoming ...
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Univerge sv8100 issue 12.0 account code entry 2 - 23 3. Dial . - or - press your account code key (program 15-07 or sc 751: code 50). To enter an account code before dialing the outside number: if your system has forced or verified account codes, you may use this procedure instead of letting the sys...
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Issue 12.0 univerge sv8100 2 - 24 account code entry to enter an account code at a single line telephone: 1. Access trunk for outside call. Dial a code to access a trunk. Refer to central office calls, placing for more information. 2. Dial 3. Enter account code (1~16 digits). 4. Dial . 5. Dial numbe...
Page 55: Alarm
Univerge sv8100 issue 12.0 alarm 2 - 25 alarm description alarm lets any station extension work like an alarm clock. An extension user can have alarm remind them of a meeting or an appointment. There are two types of alarms: alarm 1 (sounds only once at the preset time) alarm 2 (sounds every day at ...
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Issue 12.0 univerge sv8100 2 - 26 alarm guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming. L...
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Univerge sv8100 issue 12.0 alarm 2 - 27 to silence an alarm: 1. At multiline terminal, press exit. - or - at the single line telephone, lift the handset. The single line set user hears music on hold when the handset is lifted. To check the programmed alarm time at a multiline terminal: 1. Press help...
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Issue 12.0 univerge sv8100 2 - 28 alarm this page intentionally left blank.
Page 59: Alarm Reports
Univerge sv8100 issue 12.0 alarm reports 2 - 29 alarm reports description the univerge sv8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output...
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Issue 12.0 univerge sv8100 2 - 30 alarm reports table 2-2 sample alarm report 05/16/2006 14:30 page 001 lvl no stat date time item unit slt prt parameter min 0002 rec 05/16/06 14:21 pkg installation prt 02 00 maj 0010 err 05/16/06 14:21 isdn link prt 02 12 maj 0010 rec 05/16/06 14:21 isdn link prt 0...
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Univerge sv8100 issue 12.0 alarm reports 2 - 31 system information the system can print a report of the blades installed, the port assignments, and the port types. This information is sent to the extension defined in program 90-13. Table 2-3 alarm report definitions alarm report heading definitions ...
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Issue 12.0 univerge sv8100 2 - 32 alarm reports the system information reports indicate: date and time of the report blade names slot condition (working, blocked) port assignment port classification table 2-5 sample system information printout system information 05/18/2006 11:02 slot location type a...
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Univerge sv8100 issue 12.0 alarm reports 2 - 33 conditions alarm reports and system information reports can be output to a usb stick on the cd-cp00-us. The univerge sv8100 supports the following alarms to be output to the lcd of a multiline terminal: smdr buffer full cd-cp00-us-lan link error the un...
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Issue 12.0 univerge sv8100 2 - 34 alarm reports up to 100 system alarm reports can be stored. When the buffer fills, the oldest record is deleted to allow the new record to be saved. If the system is set up to email the alarm reports and the mail server is down, the report is not sent. System inform...
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Univerge sv8100 issue 12.0 alarm reports 2 - 35 system availability terminals all multiline terminals required component(s) when using the version 7.00 feature to email dimlast and dimdump files, the following components are required: usb memory stick pz-me50-us v7000 enhancement license (0036) main...
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Issue 12.0 univerge sv8100 2 - 36 alarm reports guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...
Page 67
Univerge sv8100 issue 12.0 alarm reports 2 - 37 printing reports: printing system information reports: 90-24-02 system alarm report notification time setup – day set the day for the alarm report to print. Day 00~31 (0 = disabled) (default = 00) 90-24-03 system alarm report notification time setup – ...
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Issue 12.0 univerge sv8100 2 - 38 alarm reports emailing alarm reports: program number program name description/comments assigned data level 1 2 3 10-12-01 cd-cp00-us network setup – ip address assign the ip address. 0.0.0.0~ 126.255.255.254 128.0.0.1~ 191.254.255.254 192.0.0.1~ 223.255.255.254 (def...
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Univerge sv8100 issue 12.0 alarm reports 2 - 39 90-10-02 system alarm setup – report when enabled the system will provide notification of events for each of the enabled reports. This does not have to be set for dimlast/dimdump files to be sent. 0 = disabled 1 = enabled (default = 0) 90-11-02 system ...
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Issue 12.0 univerge sv8100 2 - 40 alarm reports inmail smtp setup: 90-11-15 system alarm report – dimlog notification when enabled the system will send an email notification when a system fault occurs and dimlast/ dimdump files are generated. If program 90-11-14 is also enabled the log files will be...
Page 71
Univerge sv8100 issue 12.0 alarm reports 2 - 41 inmail pop3 setup: operation to use this feature at any terminal: the user must be logged in with an installer (in) level password as defined in program 90-02. 47-18-09 vm8000 inmail setup – reply to address set the email address for replies to outgoin...
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Issue 12.0 univerge sv8100 2 - 42 alarm reports this page intentionally left blank.
Page 73: Alphanumeric Display
Univerge sv8100 issue 12.0 alphanumeric display 2 - 43 alphanumeric display description multibutton display telephones have a 3-line, 24 character-per-line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify calle...
Page 74
Issue 12.0 univerge sv8100 2 - 44 alphanumeric display guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...
Page 75
Univerge sv8100 issue 12.0 alphanumeric display 2 - 45 operation operation is automatic if enabled in programming..
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Issue 12.0 univerge sv8100 2 - 46 alphanumeric display this page intentionally left blank.
Page 77
Univerge sv8100 issue 12.0 analog communications interface (aci) 2 - 47 analog communications interface (aci) description the analog communications interface (aci) feature uses a pgd(2)-u10 adp (door phone/paging) adapter to provide two analog ports (with associated relays) for music on hold, extern...
Page 78
Issue 12.0 univerge sv8100 2 - 48 analog communications interface (aci) auxiliary device control the pgd(2)-u10 adp can control a customer-provided tape recorder. When an extension user dials the aci analog port extension number, they can automatically start the recorder and activate the record func...
Page 79
Univerge sv8100 issue 12.0 analog communications interface (aci) 2 - 49 physical ports and software ports each pgd(2)-u10 adp has a physical port for connection to the telephone system and two logical ports. For programming, the ports are also called software ports. The physical port connects to a s...
Page 80
Issue 12.0 univerge sv8100 2 - 50 analog communications interface (aci) default settings no pgd(2)-u10 adps programmed. System availability terminals none required component(s) pgd(2)-u10 adp related features automatic call distribution (acd) background music hotline one-touch calling paging, extern...
Page 81
Univerge sv8100 issue 12.0 analog communications interface (aci) 2 - 51 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wi...
Page 82
Issue 12.0 univerge sv8100 2 - 52 analog communications interface (aci) 14-09-01 conversation recording destination for trunks – aci recording destination extension number assign the aci call recording destination per trunk. The destination can be an aci port extension number (assigned in program 11...
Page 83
Univerge sv8100 issue 12.0 analog communications interface (aci) 2 - 53 operation to call an aci software port: 1. Press speaker. 2. Dial aci software port extension number. - or - dial aci department group extension number. - or - press the one-touch key for aci extension or department group. After...
Page 84
Issue 12.0 univerge sv8100 2 - 54 analog communications interface (aci) this page intentionally left blank.
Page 85: Ancillary Device Connection
Univerge sv8100 issue 12.0 ancillary device connection 2 - 55 ancillary device connection description ancillary device connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An univerge sv8100 multiline t...
Page 86
Issue 12.0 univerge sv8100 2 - 56 ancillary device connection when a single line phone is connected to an ap(r)-r or apr-l, the 2nd channel of esi must be used (programs 10-03-06 and 10-03-07) to switch back and forth between a call and call waiting. Apr-l does not support dtl-2e-1, dtl-6e-1, or all...
Page 87
Univerge sv8100 issue 12.0 ancillary device connection 2 - 57 system availability terminals all multiline terminals except dtr-2dt-1 tel, dtp-2dt-1 tel, and dtp-16hc-1 tel. Required component(s) ap(r)-r ap(a)-r psa-l ada-l apr-l related features electra elite ipk terminals sv8100/sv8300 terminals gu...
Page 88
Issue 12.0 univerge sv8100 2 - 58 ancillary device connection operation depends on the connected ancillary device. 10-03-04 etu setup (lca pkg setup) – receive gain level (r-level) customize the transmit and receive levels of the codec gain types for 500/2500 type single line telephones. 1~63 (-15.5...
Page 89: Answer Hold
Univerge sv8100 issue 12.0 answer hold 2 - 59 answer hold description answer hold allows a multiline terminal user to press the flashing answer key to answer an incoming ringing call or a camp-on call. When the multiline terminal user is already answering a call, the first call is automatically plac...
Page 90
Issue 12.0 univerge sv8100 2 - 60 answer hold required component(s) none related features answer key central office calls, answering guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most ...
Page 91
Univerge sv8100 issue 12.0 answer hold 2 - 61 operation to answer a call on a different line key or cap key with a call in progress: 1. Receive a co/pbx, did/disa/dil/e&m incoming ring. Answer flashes. 2. Press answer, and answer the new call. The answer led goes out. The original call is put on hol...
Page 92
Issue 12.0 univerge sv8100 2 - 62 answer hold this page intentionally left blank.
Page 93: Answer Key
Univerge sv8100 issue 12.0 answer key 2 - 63 answer key description multiline terminals have an answer key with an led that flashes when the multiline terminal user receives an incoming co/pbx, tie/did transfer, or co/pbx transfer call. When multiple calls are received, the answer key is used to pic...
Page 94
Issue 12.0 univerge sv8100 2 - 64 answer key guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmi...
Page 95
Univerge sv8100 issue 12.0 answer key 2 - 65 operation to answer calls using the answer key: 1. Receive co/pbx incoming ring. 2. Press answer. 3. Talk with the co/pbx incoming calling party. 4. When additional co incoming calls are received, press answer to place the current call on hold and connect...
Page 96
Issue 12.0 univerge sv8100 2 - 66 answer key this page intentionally left blank.
Page 97: Attendant Call Queuing
Univerge sv8100 issue 12.0 attendant call queuing 2 - 67 attendant call queuing description attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for u...
Page 98
Issue 12.0 univerge sv8100 2 - 68 attendant call queuing related features call forwarding guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with p...
Page 99
Univerge sv8100 issue 12.0 attendant call queuing 2 - 69 operation none.
Page 100
Issue 12.0 univerge sv8100 2 - 70 attendant call queuing this page intentionally left blank.
Page 101
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 71 automatic call distribution (acd) description automatic call distribution (acd) uniformly distributes calls among agents of a programmed acd group. When a call rings into an acd group, the system automatically routes the call to the...
Page 102
Issue 12.0 univerge sv8100 2 - 72 automatic call distribution (acd) how often the time in queue portion of the display reoccurs. If the supervisor should hear a queue alarm when the time in queue portion reoccurs. This alarm is a single beep tone that reminds the supervisor to check the condition of...
Page 103
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 73 agent identity code (aic) an agent identity code (aic) allows acd agents to log in any extension without setting program 41-02-01. Using aic, acd agents can also log in to multiple acd groups at the same time (up to 64 acd groups). ...
Page 104
Issue 12.0 univerge sv8100 2 - 74 automatic call distribution (acd) multiple agent log in acd agents can log in any extension with multiple aics (up to three). Using the example setup above, acd works as follows: example: example 1: log in with aic 789 and 567 during mode pattern 1, acd agents belon...
Page 105
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 75 busy on a call. Placing an emergency call to the supervisor. Not available or installed. The acd supervisor can use their console also for placing and transferring calls – just like any other extension user. Flexible time schedules ...
Page 106
Issue 12.0 univerge sv8100 2 - 76 automatic call distribution (acd) with a rest mode key programmed on an acd agent’s telephone, when the agent is in rest mode, the key is lit. If the rest mode key is pressed while an agent is on a call, the key flashes to indicate a pre-rest mode status. When the c...
Page 107
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 77 automatic work time: the system implements automatic work time for the agent as soon as they hang up their current call. This is helpful in applications (such as tech service groups) where follow-up paperwork is a requirement for ev...
Page 108
Issue 12.0 univerge sv8100 2 - 78 automatic call distribution (acd) queue status display with scrolling: when all agents in an acd group are unavailable, an incoming call queues and causes the queue status display to occur on the acd group supervisor and/or agent’s display (based on the class of ser...
Page 109
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 79 when logged out of acd group: when acd agents are logged out and a call is placed into the acd queue, the telephones of the logged out agents display the queue status and they hear the alarm according to the settings defined in syst...
Page 110
Issue 12.0 univerge sv8100 2 - 80 automatic call distribution (acd) programmable wrap-up timer when an agent finishes their call, the system automatically starts a wrap-up timer and blocks any acd calls to the agent. This gives them time to complete important logs and records before a new call comes...
Page 111
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 81 if all agents are logged out of an acd queue, a transferred call to the acd pilot number recalls immediately back to the transferring party (version 2500 or lower software). If all agents are logged out of an acd queue, a trunk call...
Page 112
Issue 12.0 univerge sv8100 2 - 82 automatic call distribution (acd) when an agent is in a ring group and logged in, it will not ring when a call comes to the ring group. It will ring when logged out. If a phone has never been brought up and is assigned as an agent, the system will have to be reset b...
Page 113
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 83 a supervisor assigned to not receive calls or take calls after the overflow time is reached shows as idle in mis when they are logged in and idle even when calls are queued up and not reaching the overflow timer. Call detail by queu...
Page 114
Issue 12.0 univerge sv8100 2 - 84 automatic call distribution (acd) night service voice mail integration (analog) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. Thes...
Page 115
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 85 11-13-12 service code setup (for acd) – change agent acd group by supervisor when using service code 669 to change an agent acd group, the supervisor must enter a 2-digit number for the group. For example, to change to acd group 4, ...
Page 116
Issue 12.0 univerge sv8100 2 - 86 automatic call distribution (acd) 15-11-01 virtual extension delayed ring assignment assign the delayed ringing options for an extension virtual extension or virtual extension group answer keys (defined in program 15-09). You make an assignment for each night servic...
Page 117
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 87 30-05-05 dss console lamp table – out of schedule (acd dss) define the led patterns for out of schedule (acd/dss) functions on the dss consoles. Lamp pattern data 0~7 [default = 0 (off)] 30-05-06 dss console lamp table – acd agent l...
Page 118
Issue 12.0 univerge sv8100 2 - 88 automatic call distribution (acd) 41-03-03 incoming ring group assignment for acd group – priority data determine whether an incoming call to a trunk ring group should follow a priority assignment. 0, 1~7 0 = no priority 1 = highest priority 7 = lowest priority (def...
Page 119
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 89 41-07-01 acd weekly schedule setup assign the four work schedules (1~4) to days of the week. The assignments made in this program apply to both the acd agent work schedules (program 41-05) and the trunk work schedules (program 41-06...
Page 120
Issue 12.0 univerge sv8100 2 - 90 automatic call distribution (acd) 41-08-02 acd overflow options – acd overflow destination assign the overflow mode (0~9), destination and announcement message types. Delay announcement functions are not available for acd pilot number calls. Each acd group can have ...
Page 121
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 91 41-10-02 aci delay announcement – 2nd delay announcement aci port number define the aci port number to be used for the delay announcement.This program is activated when the delay announcement source and options are assigned as aci i...
Page 122
Issue 12.0 univerge sv8100 2 - 92 automatic call distribution (acd) 41-11-07 vrs delay announcement – acd forced disconnect time after the 2nd delay message set the time, after the last 2nd delay message is played, before the call is disconnected. 0~64800 (seconds) 0 = no disconnect (default = 60) 4...
Page 123
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 93 41-14-02 acd options setup – automatic wrap up mode define if agents manually enter wrap mode by pressing a key, or are put automatically into wrap mode at end of an acd call. This setting applies to all agents in the selected group...
Page 124
Issue 12.0 univerge sv8100 2 - 94 automatic call distribution (acd) 41-14-13-2 acd options setup – destination number type set various options for acd groups. When an option is set for an acd group, the setting is in force (if applicable) for all agents in the group. For each acd queue (1~64), assig...
Page 125
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 95 41-16-01 acd threshold overflow – number of calls in queue define the maximum number of calls allowed in the acd queue before overflow occurs. 0~200 (0 = no limitation) (default = 0) 41-16-02 acd threshold overflow – operation mode ...
Page 126
Issue 12.0 univerge sv8100 2 - 96 automatic call distribution (acd) 41-18-10 acd agent identity code setup – acd group number in mode 8 for each aic table, define the acd group aic agents are in during mode 8. 0~64 0 = no setting (default = 0) 41-19-01 acd voice mail delay announcement – delay messa...
Page 127
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 97 41-20-02 acd queue display settings – queue status display time program 41-15 can also provide a queue alarm to the agents. The options in program 41-20 should not be used if 41-15 is set. Assign how long the queue status display re...
Page 128
Issue 12.0 univerge sv8100 2 - 98 automatic call distribution (acd) 41-24-02 caller id marking setup – acd agent info for caller id set whether the agent id or extension number of the acd agent is used to mark with the cid in the buffer. 0 = agent extension number 1 = acd agent id (default = 0) 41-2...
Page 129
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 99 operation using the headset with automatic answer for acd agents: 1. With the multiline terminal in an idle state, press feature. 2. Press the headset key (program 15-07-01 or sc 751: 05). The headset key blinks when automatic heads...
Page 130
Issue 12.0 univerge sv8100 2 - 100 automatic call distribution (acd) to log out (for single or multiple agent log ins): multiline terminal all aic log ins become logged out. 1. Press the acd log in/log out key (program 15-07-01 or sc 752: 10). 2. Dial 1 to accept. - or - press speaker and dial the a...
Page 131
Univerge sv8100 issue 12.0 automatic call distribution (acd) 2 - 101 single line telephone follow steps 1~3 to log in with additional aics (up to three) anytime. 1. Lift the handset and dial the aic log in service code (program 11-13-08). 2. Dial the log in code (up to 20 digits). This step is not r...
Page 132
Issue 12.0 univerge sv8100 2 - 102 automatic call distribution (acd) rest mode: to set the manual rest mode: multiline terminal 1. With the multiline terminal idle, press the acd rest mode key (program 15-07-01 or sc 752: 13). The acd rest mode key lights. If the rest mode key is pressed while the a...
Page 133: Automatic Release
Univerge sv8100 issue 12.0 automatic release 2 - 103 automatic release description automatic release drops the line circuit when an outside party abandons the call. For this feature to work with loop start trunks, the co/pbx providing the outside line must provide a timed disconnect signal. Automati...
Page 134
Issue 12.0 univerge sv8100 2 - 104 automatic release related features central office calls, answering central office calls, placing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most c...
Page 135
Univerge sv8100 issue 12.0 automatic release 2 - 105 80-04-02 call progress tone detector setup – min. Detection level set the minimum detection level. 0~15 detect level 0: –15dbm(0) to –30dbm(15) detect level 1: –30dbm(0) to –45dbm(15) detect level 2: –40dbm(0) to –55dbm(15) default: type 1 (dt) – ...
Page 136
Issue 12.0 univerge sv8100 2 - 106 automatic release 80-04-05 call progress tone detector setup – pulse count set the pulse count. 1~255 default: type 1 (dt) – 1 type 2 (bt) – 1 type 3 (rbt) – 1 type 4, type 5 – 0 80-04-06 call progress tone detector setup – on minimum time set the minimum on time. ...
Page 137
Univerge sv8100 issue 12.0 automatic release 2 - 107 operation none.
Page 138
Issue 12.0 univerge sv8100 2 - 108 automatic release this page intentionally left blank.
Page 139: Automatic Route Selection
Univerge sv8100 issue 12.0 automatic route selection 2 - 109 automatic route selection description automatic route selection (ars) provides call routing and call restriction based on the digits a user dials. Ars gives the system the most cost-effective use of the connected long distance carriers. Ar...
Page 140
Issue 12.0 univerge sv8100 2 - 110 automatic route selection time of day selection for routing, ars provides 10 different day selections (called time schedule patterns). Each time schedule pattern can provide up to 20 time intervals which are assigned to one of the eight day/ night modes. The time s...
Page 141
Univerge sv8100 issue 12.0 automatic route selection 2 - 111 the examples below use the following system programming: program 26-01-03 for ars misdialed number handling as: 1 (warning tone) with program 26-01-06: ars cos match access disabled (set to 0): if at 9:00 am, each extension dialed 9+(203)9...
Page 142
Issue 12.0 univerge sv8100 2 - 112 automatic route selection with program 26-01-06: ars cos match access enabled (set to 1): if at 9:00 am, each extension dialed 9+(203)926-5400 extension 301 would use trunk group 1 extension 302 would use trunk group 2 extension 401, 402 would use trunk group 3 if ...
Page 143
Univerge sv8100 issue 12.0 automatic route selection 2 - 113 if an entry of 911 is programmed in ars, but ars is turned off, 911 calls still attempt to route using ars. When using ars class of service matching, ccis calls will always follow class of service 1. If a user dials a number not programmed...
Page 144
Issue 12.0 univerge sv8100 2 - 114 automatic route selection conditions the recognize extension location when logging in with netlink requires version 7000 or higher software. This feature requires netlink to be enabled. This feature is only supported on dt700 and softphones. Default setting none sy...
Page 145
Univerge sv8100 issue 12.0 automatic route selection 2 - 115 trunk queuing/camp on guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro an...
Page 146
Issue 12.0 univerge sv8100 2 - 116 automatic route selection 12-02-01 automatic night service patterns –start time define the daily pattern of the automatic mode switching. Each mode group has 10 patterns. These patterns are used in programs 12-03 and 12-04. The daily pattern consists of 20 timer se...
Page 147
Univerge sv8100 issue 12.0 automatic route selection 2 - 117 12-03-01 weekly night service switching define which time pattern should be used on each day of the week. Night mode service group numbers: 01~32 time schedule pattern number: 1~10 day of week: 01 = sunday (default = time pattern 2) 02 = m...
Page 148
Issue 12.0 univerge sv8100 2 - 118 automatic route selection 12-07-01 text data for night mode make up an original text message, which, depending on programming, can be displayed on an lcd of a multiline telephone in each mode. Night mode service group number: 01~32 day/night mode: 1~8 text message:...
Page 149
Univerge sv8100 issue 12.0 automatic route selection 2 - 119 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access and access when t...
Page 150
Issue 12.0 univerge sv8100 2 - 120 automatic route selection 20-08-17 class of service options (outgoing call service) – ars override of trunk access map turn off or on an extension user ability to override the trunk access map programming (program 14-07-01 and program 15-06-01) for outgoing calls. ...
Page 151
Univerge sv8100 issue 12.0 automatic route selection 2 - 121 26-01-07 automatic route selection service – f-route access cos reference define the system options for automatic route selection (ars). 0 = f-route 1 = ars (default = 0) 26-02-01 dial analysis table for ars/lcr – dial enter the digits (16...
Page 152
Issue 12.0 univerge sv8100 2 - 122 automatic route selection 26-02-03 dial analysis table for ars – additional data/service number for each dial analysis table (1~800), if service type 1 was selected in program 26-02-02, enter the trunk group number (0~100, 0 = no route). If service type 1 (in 26-02...
Page 153
Univerge sv8100 issue 12.0 automatic route selection 2 - 123 26-03-01 ars dial treatments – treatment code assign the dial treatments (1~15) for automatic ars dialing translation. Assign dial treatments to service numbers (trunk groups) in program 26-02. The ars dial treatment options are: 3 - delet...
Page 154
Issue 12.0 univerge sv8100 2 - 124 automatic route selection 26-11-01 transit network id table – transmit network id (carrier id) enter the transit network selection information element to be added to an ars call using an isdn trunk. This information element identifies a requested transit network. 0...
Page 155
Univerge sv8100 issue 12.0 automatic route selection 2 - 125 44-02-04 dial analysis table for ars/ f-route access – dial tone simulation determine if the dial tone simulation is on (1) or off (0) for the pre-transaction table for selecting ars/f-route. If enabled, this option sends dial tone to the ...
Page 156
Issue 12.0 univerge sv8100 2 - 126 automatic route selection 44-04-01 ars/f-route selection for time schedule assign each ars/f-route selection number (1~500) to an ars/f-route table number for each ars/f-route time mode. There are eight time modes for ars/f-route access. Ars/f-route time mode: 1~8 ...
Page 157
Univerge sv8100 issue 12.0 automatic route selection 2 - 127 44-05-10 ars/f-route – ccis over ip destination point code for each ars/f-route table (1~500). Set the ccis over ip destination point code (0~16367). 0~16367 (default = 0) 44-05-11 ars/f-route – network specified parameter table for each a...
Page 158
Issue 12.0 univerge sv8100 2 - 128 automatic route selection 44-09-01 weekly schedule for ars/ f-route define a weekly schedule for using ars/f-route day numbers 1~7 (1 = sun, 7 = sat), pattern numbers (1~10). The pattern number is defined in program 44-08-01. 1 = sunday (pattern 1~10) (default patt...
Page 159
Univerge sv8100 issue 12.0 automatic route selection 2 - 129 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to – 35dbm(15)...
Page 160
Issue 12.0 univerge sv8100 2 - 130 automatic route selection 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25dbm(15) de...
Page 161
Univerge sv8100 issue 12.0 automatic route selection 2 - 131 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db~10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5 (6dbm) 80-03-06 dtmf ...
Page 162
Issue 12.0 univerge sv8100 2 - 132 automatic route selection recognize extension location when logging in with netlink: program number program name description/comments assigned data level 1 2 3 26-01-01 automatic route selection service – ars service enable/disable ars. 0 = disable (off) 1 = enable...
Page 163
Univerge sv8100 issue 12.0 automatic route selection 2 - 133 26-02-01 dial analysis table for ars/lcr – dial enter the digits (16 digits maximum: 1~9, 0 # , @; 800 separate entries) for the dial analysis table which is analyzed by ars/lcr. This table is checked after any programmed f-route operati...
Page 164
Issue 12.0 univerge sv8100 2 - 134 automatic route selection 26-02-03 dial analysis table for ars – additional data/service number for each dial analysis table (1~800), if service type 1 was selected in program 26-02-02, enter the trunk group number (0~100, 0 = no route). If service type 1 (in 26-02...
Page 165
Univerge sv8100 issue 12.0 automatic route selection 2 - 135 26-03-01 ars dial treatments – treatment code assign the dial treatments (1~15) for automatic ars dialing translation. Assign dial treatments to service numbers (trunk groups) in program 26-02. The ars dial treatment options are: 3 - delet...
Page 166
Issue 12.0 univerge sv8100 2 - 136 automatic route selection 26-13-01 ars class of service for netlink (dt700) use to set an extension’s ars class of service when used for netlink. Automatic route selection uses ars class of service when determining how to route an extension’s calls. Day/night mode:...
Page 167
Univerge sv8100 issue 12.0 automatic route selection 2 - 137 operation to place a call using ars: 1. At the multiline terminal, press speaker. - or - at the single line telephone, lift the handset. You hear normal intercom dial tone. 2. Dial 9. You hear a second, “stutter” dial tone. 3. Dial the out...
Page 168
Issue 12.0 univerge sv8100 2 - 138 automatic route selection this page intentionally left blank.
Page 169: Background Music
Background music 2 - 139 b background music description background music (bgm) sends music from a customer-provided music source to the speakers of the multiline telephone when the station is idle. Conditions an aci [pgd(2)-u10 adp] port must be used as an alternate external music on hold or backgro...
Page 170
Issue 12.0 univerge sv8100 2 - 140 background music related features music on hold guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro an...
Page 171
Univerge sv8100 issue 12.0 background music 2 - 141 operation to turn background music on or off: 1. Press idle speaker. 2. Dial 725. 3. Press speaker to hang up..
Page 172
Issue 12.0 univerge sv8100 2 - 142 background music this page intentionally left blank.
Page 173: Barge-In
Univerge sv8100 issue 12.0 barge-in 2 - 143 barge-in description barge-in permits an extension user to break into another extension user’s established call, including conference calls. This sets up a conference-type conversation between the intruding extension and the parties on the initial call. Wi...
Page 174
Issue 12.0 univerge sv8100 2 - 144 barge-in when silent monitor mode is used, mic or feature + 1 can be used to activate speech path to the internal and external parties. With version 5000, the barge-in key has been enhanced to allow for additional data to be assigned to the key. The additional data...
Page 175
Univerge sv8100 issue 12.0 barge-in 2 - 145 park programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpr...
Page 176
Issue 12.0 univerge sv8100 2 - 146 barge-in operation to barge-in after calling a busy extension: the time in program 21-01-03 must expire before you can barge-in. 1. Call a busy extension. 2. Press barge-in key (program 15-07-01 or sc 751: 34). 20-13-10 class of service options (supplementary servi...
Page 177
Univerge sv8100 issue 12.0 barge-in 2 - 147 to barge-in without first calling the busy extension: 1. Pick up the handset or press speaker. 2. Dial 710. - or - press barge-in key (program 15-07-01 or sc 751: 34). 3. Dial busy extension. The extension user hears a warning tone. The disa user is rerout...
Page 178
Issue 12.0 univerge sv8100 2 - 148 barge-in this page intentionally left blank.
Page 179
Univerge sv8100 issue 12.0 battery backup – system memory 2 - 149 battery backup – system memory description the battery on the cd-cp00-us retains the clock/calendar and last number redial (lnr) buffers for each station when the cd-cp00-us encounters a power loss. With a fully charged battery, the s...
Page 180
Issue 12.0 univerge sv8100 2 - 150 battery backup – system memory system availability terminals none required component(s) none related features battery backup – system power guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programmin...
Page 181
Univerge sv8100 issue 12.0 battery backup – system power 2 - 151 battery backup – system power description a built-in battery provides complete system operating power for approximately 30 minutes during commercial power outages. When optional (locally provided) batteries are connected and fully char...
Page 182
Issue 12.0 univerge sv8100 2 - 152 battery backup – system power programming none operation none.
Page 183: Call Appearance (Cap) Keys
Call appearance (cap) keys 2 - 153 c call appearance (cap) keys description this feature automatically places an outside call on a call appearance key when the system is operated as a hybrid (multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on mu...
Page 184
Issue 12.0 univerge sv8100 2 - 154 call appearance (cap) keys all flexible line keys on a multiline terminal can be assigned as cap keys in system programming. A conference call involving two outside lines cannot reside on one call appearance key. For call appearance (cap) keys, trunks must be assig...
Page 185
Univerge sv8100 issue 12.0 call appearance (cap) keys 2 - 155 related features automatic route selection call arrival (car) keys central office calls, answering central office calls, placing off-hook signaling programmable function keys secondary incoming extension user programming ability virtual e...
Page 186
Issue 12.0 univerge sv8100 2 - 156 call appearance (cap) keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...
Page 187
Univerge sv8100 issue 12.0 call appearance (cap) keys 2 - 157 24-01-01 system options for hold – hold recall time a call on hold recalls the extension that placed it on hold after this time. This time works with the hold recall callback time. 0~64800 (seconds) (default = 90) 24-01-02 system options ...
Page 188
Issue 12.0 univerge sv8100 2 - 158 call appearance (cap) keys operation to place an outgoing call on hold and retrieve it using a multiline terminal: 1. Go off-hook using the handset and wait for internal dial tone. - or - press speaker and wait for internal dial tone. 2. Dial the trunk access code ...
Page 189: Call Arrival (Car) Keys
Univerge sv8100 issue 12.0 call arrival (car) keys 2 - 159 call arrival (car) keys description call arrival (car) keys are software extensions available on the basic and expanded port packages. A call arrival extension assigned to a line key, can appear and ring on an individual station or multiple ...
Page 190
Issue 12.0 univerge sv8100 2 - 160 call arrival (car) keys default setting none system availability terminals all multiline terminals required component(s) none related features virtual extensions guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are as...
Page 191
Univerge sv8100 issue 12.0 call arrival (car) keys 2 - 161 11-04-01 virtual extension numbering assign virtual extension numbers. Up to eight digits 1 201 2 202 3 203 ~ ~ 99 299 100 3601 ~ ~ 256 3857 15-01-01 basic extension data setup – extension name define the extension/virtual extension name. Up...
Page 192
Issue 12.0 univerge sv8100 2 - 162 call arrival (car) keys 15-08-01 incoming virtual extension ring tone setup when an extension or a virtual extension is assigned to the function key on the key telephone, select the ring tone when receiving a call on that key. For acd car keys, only tone pattern 1 ...
Page 193
Univerge sv8100 issue 12.0 call arrival (car) keys 2 - 163 15-18-02 virtual extension key enhanced options – display mode when placing a call on virtual extension key define if calls to or from a virtual extension key display the virtual extension key name or the name of the extension it resides on....
Page 194
Issue 12.0 univerge sv8100 2 - 164 call arrival (car) keys operation to answer a call ringing a call arrival (car) key: 1. Press the flashing call arrival (car) key. To place a call to a call arrival (car) key: 1. Lift the handset, or press speaker. 2. Dial the car key extension, or press the call a...
Page 195: Call Duration Timer
Univerge sv8100 issue 12.0 call duration timer 2 - 165 call duration timer description call duration timer lets a multiline terminal with an lcd time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the call t...
Page 196
Issue 12.0 univerge sv8100 2 - 166 call duration timer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...
Page 197: Call Forwarding – Centrex
Univerge sv8100 issue 12.0 call forwarding – centrex 2 - 167 call forwarding – centrex description the call forwarding – centrex feature allows a station to forward an incoming pbx/centrex co call to an outside location using the same pbx/centrex co line to free the line for additional use. Call for...
Page 198
Issue 12.0 univerge sv8100 2 - 168 call forwarding – centrex default setting disabled system availability terminals all terminals required component(s) pbx/centrex co line related features call forwarding call arrival (car) keys code restriction direct inward dialing (did) do not disturb door box pb...
Page 199
Univerge sv8100 issue 12.0 call forwarding – centrex 2 - 169 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for f...
Page 200
Issue 12.0 univerge sv8100 2 - 170 call forwarding – centrex 14-04-01 behind pbx setup indicate if the trunk is installed behind a pbx (1) or not (0). There is one item for each night service mode. 0 = stand alone (trunk) 1 = behind pbx (pbx) 2 = not used 3 = ctx assume 9 (default = 0) 20-09-01 clas...
Page 201
Univerge sv8100 issue 12.0 call forwarding – centrex 2 - 171 operation to activate call forwarding – centrex: 1. At a multiline terminal, press speaker. - or - at a single line telephone, lift the handset. 2. Dial the call forwarding split service code (default not assigned). 3. Dial 3 (ctx/pbx). 4....
Page 202
Issue 12.0 univerge sv8100 2 - 172 call forwarding – centrex this page intentionally left blank.
Page 203: Call Forwarding
Univerge sv8100 issue 12.0 call forwarding 2 - 173 call forwarding description call forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call forwarding ensures that the user’s calls are covered when they are away from their work area. The types...
Page 204
Issue 12.0 univerge sv8100 2 - 174 call forwarding call forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call forwarding can also be split, allowing internal and external calls to forward to different destinations. The extension user can enable call...
Page 205
Univerge sv8100 issue 12.0 call forwarding 2 - 175 when a call is transferred because of call forwarding no answer, call forwarding busy, or dnd, the reason for transfer option can display to the transferred extension why the call is ringing their telephone. An extension user can forward their calls...
Page 206
Issue 12.0 univerge sv8100 2 - 176 call forwarding when the following are done in sequence, call forwarding busy is set to extension call forwarding immediate is set on extension call forwarding immediate is cancelled on extension then, call forwarding busy/no answer is set back on the extension. Th...
Page 207
Univerge sv8100 issue 12.0 call forwarding 2 - 177 department calling direct station selection (dss) console do not disturb programmable function keys voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when progra...
Page 208
Issue 12.0 univerge sv8100 2 - 178 call forwarding 11-11-03 service code setup (for setup/ entry operation) – call forward – no answer set the service code for setting call forwarding for no answer. Mlt, slt (default = 743) 11-11-04 service code setup (for setup/ entry operation) – call forward – bu...
Page 209
Univerge sv8100 issue 12.0 call forwarding 2 - 179 11-11-55 service code setup (for setup/ entry operation) – call forward busy no answer destination (no split) set or cancel the call forward busy or no answer destination with no split. Mlt, slt (default = 793) 11-11-58 service code setup (for setup...
Page 210
Issue 12.0 univerge sv8100 2 - 180 call forwarding 20-11-01 class of service options (hold/ transfer service) – call forward all turn off or on an extension user ability to set call forward immediate. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-02 class of service options (hold/ transfer service...
Page 211
Univerge sv8100 issue 12.0 call forwarding 2 - 181 operation to set call forward – immediate at a forwarding station: 1. Pick up the handset or press speaker. 24-09-01 call forward split settings – call forwarding type: assign call forwarding type and the destination numbers for each extension/virtu...
Page 212
Issue 12.0 univerge sv8100 2 - 182 call forwarding 2. Dial the call forward – immediate service code (default: 741). - or - at the multiline terminal only, press the call forwarding programmable function keys. (program 15-07-01, 10 or sc 751, key code 10) 3. Dial 1 (set). 4. Dial the destination ext...
Page 213
Univerge sv8100 issue 12.0 call forwarding 2 - 183 to cancel call forward – busy/no answer at a forwarding station: 1. Pick up the handset or press speaker. 2. Dial the call forward – busy/no answer service code (default: 744). - or - at the multiline terminal only, press the call forwarding program...
Page 214
Issue 12.0 univerge sv8100 2 - 184 call forwarding to set call forward – follow me from the destination station: 1. Pick up the handset or press speaker. 2. Dial the call forward – follow me service code (default: 746). - or - at the multiline terminal only, press the call forwarding programmable fu...
Page 215
Univerge sv8100 issue 12.0 call forwarding 2 - 185 to cancel call forward immediate for any extension: 1. Pick up the handset or press speaker. 2. Dial the call forward immediate for any extension to destination service code (default: 790). 3. Dial 0 (cancel). 4. Dial the station number which is for...
Page 216
Issue 12.0 univerge sv8100 2 - 186 call forwarding to cancel call forward – immediate at a forwarding station: 1. Press the idle virtual extension key. 2. Dial the call forward – immediate service code (default: 741). 3. Dial 0 (cancel). 4. Press speaker or hang up. To set call forward – busy/no ans...
Page 217
Univerge sv8100 issue 12.0 call forwarding with follow me 2 - 187 call forwarding with follow me description while at a co-worker’s desk, a user can have call forwarding with follow me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk l...
Page 218
Issue 12.0 univerge sv8100 2 - 188 call forwarding with follow me related features do not disturb programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly...
Page 219
Univerge sv8100 issue 12.0 call forwarding with follow me 2 - 189 operation to activate call forward follow me from a multiline terminal: 1. At a multiline terminal, other than your own, press speaker and dial service code (746, program 11-11-07). - or - press the call forward follow me key (program...
Page 220
Issue 12.0 univerge sv8100 2 - 190 call forwarding with follow me this page intentionally left blank.
Page 221: Call Forwarding, Off-Premise
Univerge sv8100 issue 12.0 call forwarding, off-premise 2 - 191 call forwarding, off-premise description off-premise call forwarding allows an extension user to forward their calls to an off-site location. By enabling call forward, off-premise, the user can stay in touch by having the system forward...
Page 222
Issue 12.0 univerge sv8100 2 - 192 call forwarding, off-premise did calls to an extension with off-premise call forwarding set do not recall if there is no answer. Door boxes must be programmed for the calls to be transferred off-premise. The outside number call forwarding dials can be only a number...
Page 223
Univerge sv8100 issue 12.0 call forwarding, off-premise 2 - 193 door box virtual extensions voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used...
Page 224
Issue 12.0 univerge sv8100 2 - 194 call forwarding, off-premise 11-11-04 service code setup (for setup/ entry operation) – call forward – busy/no answer assign the call forward busy no answer service code. Mlt, slt (default = 744) 11-11-05 service code setup (for setup/ entry operation) – call forwa...
Page 225
Univerge sv8100 issue 12.0 call forwarding, off-premise 2 - 195 15-07-01 programmable function keys assign functions to multiline terminal line keys. Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-06-01 class of service fo...
Page 226
Issue 12.0 univerge sv8100 2 - 196 call forwarding, off-premise 21-03-01 trunk group routing for trunks used to set the trunk route table for automatic external call forward. Day night/mode: 1~8 0~100 (0 = no setting) (default = 1) 24-02-07 system options for transfer – trunk-to-trunk transfer relea...
Page 227
Univerge sv8100 issue 12.0 call forwarding, off-premise 2 - 197 trunk-to-trunk forwarding – normal (0) trunks: 25-07-07 system timers for vrs/disa – long conversation warning tone time determine the time a disa caller or any trunk-to-trunk (such as tandem trunking) conversation can talk before the l...
Page 228
Issue 12.0 univerge sv8100 2 - 198 call forwarding, off-premise 14-01-26 basic trunk data setup – automatic trunk-to-trunk transfer mode enable (1)/disable (0) each trunk ability to use step transfer. 0 = normal transfer (normal) 1 = step transfer (step) (default = 0) 20-06-01 class of service for e...
Page 229
Univerge sv8100 issue 12.0 call forwarding, off-premise 2 - 199 trunk-to-trunk forwarding – did (3) trunk forwarding by department groups: refer to departmental calling for additional department group programming. Program number program name description/comments assigned data level 1 2 3 11-07-01 de...
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Issue 12.0 univerge sv8100 2 - 200 call forwarding, off-premise 14-06-01 trunk group routing – priority order number set the priority order number 1~4. 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numb...
Page 231
Univerge sv8100 issue 12.0 call forwarding, off-premise 2 - 201 trunk-to-trunk forwarding – did (3) trunk forwarding using did translation table: refer to direct inward dialing (did) for additional did programming. Operation to activate call forwarding off-premise non-split: 1. At a multiline termin...
Page 232
Issue 12.0 univerge sv8100 2 - 202 call forwarding, off-premise to cancel call forwarding off-premise non-split: 1. At a multiline terminal, press speaker. - or - at a single line telephone, lift the handset. 2. Dial the call forward access code (default not assigned). 3. Dial 0 (cancel). To activat...
Page 233
Univerge sv8100 issue 12.0 call forwarding, off-premise 2 - 203 to activate call forwarding off-premise for a door box: this option only works for isdn pri or bri trunks. 1. At the multiline terminal, press speaker + dial sc 722. - or - at the multiline terminal only, press call forward (device) key...
Page 234
Issue 12.0 univerge sv8100 2 - 204 call forwarding, off-premise cancel the line forwarding: 1. Lift the handset. 2. Dial 735. 3. Dial trunk port number (7 001~200) to be defined. 4. Select the mode (1~8) to be defined. 5. Press the exit key. 6. Press speaker to hang up. Automatic trunk-to-trunk tran...
Page 235
Univerge sv8100 issue 12.0 call forwarding, off-premise 2 - 205 6. Press hold to accept the entry. 7. Repeat from step 3 to define another time mode entry or press speaker to hang up. Cancel the line forwarding: 1. Lift the handset. 2. Dial 604. 3. Dial the department group number (01~64) to be defi...
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Issue 12.0 univerge sv8100 2 - 206 call forwarding, off-premise this page intentionally left blank.
Page 237
Univerge sv8100 issue 12.0 call forwarding/do not disturb override 2 - 207 call forwarding/do not disturb override description an extension user can override call forwarding or do not disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to g...
Page 238
Issue 12.0 univerge sv8100 2 - 208 call forwarding/do not disturb override guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro...
Page 239
Univerge sv8100 issue 12.0 call forwarding/do not disturb override 2 - 209 operation to override an extension call forwarding or do not disturb: 1. Call the forwarded or dnd extension. 2. Press the override key (program 15-07 or sc 751: 37)..
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Issue 12.0 univerge sv8100 2 - 210 call forwarding/do not disturb override this page intentionally left blank.
Page 241: Call Monitoring
Univerge sv8100 issue 12.0 call monitoring 2 - 211 call monitoring description call monitoring allows selected multiline terminal users to monitor another user’s conversation without participating. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent ...
Page 242
Issue 12.0 univerge sv8100 2 - 212 call monitoring while using the acd call monitor ( 15 feature key) enhancement, if the monitored extension places the call on hold or transfers the call monitoring is stopped. The acd call monitoring ( 15 feature key) enhancement is supported on trunk calls and is ...
Page 243
Univerge sv8100 issue 12.0 call monitoring 2 - 213 system availability terminals all terminals required component(s) acd call monitor ( 15 feature key) enhancement requires: version 9000 or higher system software v9000 enhancement license related features barge-in conference hold intercom park progr...
Page 244
Issue 12.0 univerge sv8100 2 - 214 call monitoring guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pro...
Page 245
Univerge sv8100 issue 12.0 call monitoring 2 - 215 20-13-10 class of service options (supplementary service) – barge-in monitor enable the extension barge-in for speech mode or monitor mode (i.E., barge-in initiator). 0 = speech 1 = monitor (default = 0 for cos 1~15) 20-13-15 class of service option...
Page 246
Issue 12.0 univerge sv8100 2 - 216 call monitoring operation the call must be set up for about 10 seconds before it can be monitored. Listen for busy/ring or busy tone. To call monitor after calling a busy extension: 1. Call a busy extension. 2. Press the barge-in key (program 15-07 or sc 751: 34). ...
Page 247
Univerge sv8100 issue 12.0 call monitoring 2 - 217 3. Press mic or feature + 1 to toggle coaching ability on and off to the monitored station. - or - 1. Dial the extension number of the busy party. 2. Dial the single digit service code or the service code 710. 3. Press mic or feature + 1 to toggle c...
Page 248
Issue 12.0 univerge sv8100 2 - 218 call monitoring this page intentionally left blank.
Page 249: Call Redirect
Univerge sv8100 issue 12.0 call redirect 2 - 219 call redirect description call redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and ano...
Page 250
Issue 12.0 univerge sv8100 2 - 220 call redirect default setting enabled system availability terminals all multiline terminals required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programmi...
Page 251
Univerge sv8100 issue 12.0 call redirect 2 - 221 operation to redirect a ringing call: with an incoming call ringing your extension, press the call redirect key (program 15-07 or sc 751: 49 + destination extension number) without lifting the handset. 20-06-01 class of service for extensions assign a...
Page 252
Issue 12.0 univerge sv8100 2 - 222 call redirect this page intentionally left blank.
Page 253: Call Waiting/camp-On
Univerge sv8100 issue 12.0 call waiting/camp-on 2 - 223 call waiting/camp-on description with call waiting, an extension user may call a busy extension and wait in line (camp-on) without hanging up. When the user camps-on, the system signals the busy extension with two beeps indicating the waiting c...
Page 254
Issue 12.0 univerge sv8100 2 - 224 call waiting/camp-on related features callback off-hook signaling programmable function keys transfer trunk queuing/camp on guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature i...
Page 255
Univerge sv8100 issue 12.0 call waiting/camp-on 2 - 225 15-02-06 multiline telephone basic data setup – hold key operating mode set the function of the multiline hold key. Hold can activate normal hold or exclusive hold. 0 = normal (common) 1 = exclusive hold (default = 0) 15-02-12 multiline telepho...
Page 256
Issue 12.0 univerge sv8100 2 - 226 call waiting/camp-on 20-09-01 class of service options (incoming call service) – second call for did/disa/ddi/ dil/ e&m override turn off or on an extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the d...
Page 257
Univerge sv8100 issue 12.0 call waiting/camp-on 2 - 227 operation to camp-on a busy extension: 1. Call the busy extension. 2. Dial # or press the camp-on key (program 15-07 or sc 751: 35). 3. Do not hang up. To camp-on to a trunk, refer to trunk queuing/camp-on on page 2-1637 . To cancel a camp-on r...
Page 258
Issue 12.0 univerge sv8100 2 - 228 call waiting/camp-on this page intentionally left blank.
Page 259: Callback
Univerge sv8100 issue 12.0 callback 2 - 229 callback description when an extension user calls a co-worker that does not answer or is busy, they can leave a callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle. The system ...
Page 260
Issue 12.0 univerge sv8100 2 - 230 callback system availability terminals all terminals required component(s) none related features call waiting/camp-on) programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when prog...
Page 261
Univerge sv8100 issue 12.0 callback 2 - 231 operation to place a callback: 1. Call unavailable (busy or unanswered) extension. 2. Dial # or press the callback key (program 15-07 or sc 751: 35). 3. Hang up. 4. Lift the handset when busy extension calls you back. If the unavailable extension was unans...
Page 262
Issue 12.0 univerge sv8100 2 - 232 callback to test callback at a single line telephone: 1. Lift the handset. 2. Dial 799. 3. Hang up. 4. When the telephone rings, lift the handset. You hear the hold tone. 5. Hang up..
Page 263: Caller Id Call Return
Univerge sv8100 issue 12.0 caller id call return 2 - 233 caller id call return description the caller id call return feature allows the voice mail system to use caller id information captured with the message to call and connect the person that left the message with the voice mail user that is check...
Page 264
Issue 12.0 univerge sv8100 2 - 234 caller id call return a telephone used as an acd plus agent or supervisor station should not have mailboxes that support softkeys. Softkeys can be disabled per mailbox in access codes options by enabling hands free play for a particular station. On the um8000 mail,...
Page 265
Univerge sv8100 issue 12.0 caller id call return 2 - 235 related features um8000 mail vm8000 inmail guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are u...
Page 266
Issue 12.0 univerge sv8100 2 - 236 caller id call return operation to return call from the um8000 mail: 1. While listening to a message with cid information press more, more then call softkeys. - or - dial # , 0. 2. To exit from the call, hang up. To return call from the vm8000 inmail: 1. While list...
Page 267: Caller Id
Univerge sv8100 issue 12.0 caller id 2 - 237 caller id description caller id allows a display terminal to show an incoming caller’s telephone number (called the directory number or dn) and optional name. The caller id information is available as pre-answer display. With the pre-answer display, the u...
Page 268
Issue 12.0 univerge sv8100 2 - 238 caller id the telephone display can show up to 12 caller id digits (for non-acd calls). Once installed and programmed, caller id is enabled for all trunk calls, including: ring group calls calls transferred from another extension calls transferred from the vrs call...
Page 269
Univerge sv8100 issue 12.0 caller id 2 - 239 caller id data can also output to a pc or other type of computer through the 1st-party tapi driver. This allows for off-line database lookups. In a customer service department, for example, the computer could search for a caller’s records and display thei...
Page 270
Issue 12.0 univerge sv8100 2 - 240 caller id an additional digit (such as 1) may be required to complete the call (program 10-02-04). For example: incoming caller id shows: 2125551212. If your area code is not 212, define a 1 in program 10-02-04. When callback is executed, the system prefixes 1 on t...
Page 271
Univerge sv8100 issue 12.0 caller id 2 - 241 trunks with privacy release enabled display caller id until the call is answered. To view it after the call has been picked up, press the line key, which sets the call to private mode. To keep the call on privacy release, press the help + exit keys. An ex...
Page 272
Issue 12.0 univerge sv8100 2 - 242 caller id memo display function with version 4000 or lower software, the sv8100 can display matching caller id but is limited to 12 characters. With version 5000 or higher software, it can now display up to 28 characters per line and up to three lines of informatio...
Page 273
Univerge sv8100 issue 12.0 caller id 2 - 243 system availability terminals all multiline terminals with display and single line telephones equipped to receive caller id. Required component(s) cd-4cotb with pz-4cotf daughter board cd-2bria with pz-2bria daughter board cd-prta related features automat...
Page 274
Issue 12.0 univerge sv8100 2 - 244 caller id guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmi...
Page 275
Univerge sv8100 issue 12.0 caller id 2 - 245 14-01-20 basic trunk data setup – block outgoing caller id enable/disable the system from automatically blocking outgoing caller id information when a user places a call.If allowed (i.E. Block, enabled), the system automatically inserts the caller id bloc...
Page 276
Issue 12.0 univerge sv8100 2 - 246 caller id 15-03-09 single line telephone basic data setup – caller id function – for external module enable/disable the caller id fsk signal for an external caller id module or a 3rd-party vendor telephone with caller id display. If voice mail is used, this setting...
Page 277
Univerge sv8100 issue 12.0 caller id 2 - 247 20-09-04 class of service options (incoming call service) – notification for incoming call list existence determine whether or not the check list message is displayed to indicate a missed call. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-06 class of s...
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Issue 12.0 univerge sv8100 2 - 248 caller id memo display function: 90-03-01 save data save the programmed data on the sram and flash rom to the 16mb/32mb ata removable compact flash memory card. Also, used to save stored caller id if permanently saved with service code #*#9 (11-15-03). Dial 1 + pre...
Page 279
Univerge sv8100 issue 12.0 caller id 2 - 249 operation storing a number: to store a caller id number in an speed dial bin: 1. With a multiline terminal idle, the display shows: 2. Press the list softkey. - or - press the left cursor key twice and skip step 3. The display shows: 3. Press the cid soft...
Page 280
Issue 12.0 univerge sv8100 2 - 250 caller id 4. Press the store softkey. The display shows: ## = list number xx = caller id number mm-dd hh:mm = incoming date and time sta = store in station speed dial bin. Sys - store in system speed dial bin. 5. Press the sta or sys softkey. The display shows: 6. ...
Page 281
Univerge sv8100 issue 12.0 caller id 2 - 251 9. Press transfer. The display shows: 10. Press speaker. The telephone returns to idle. To store a caller id number in a one-touch key: 1. With a telephone idle, the display shows: 2. Press the list softkey. - or - press the left cursor key twice and skip...
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Issue 12.0 univerge sv8100 2 - 252 caller id 3. Press the cid softkey (caller id). The display shows: ## = list number xx = caller id number mm-dd hh:mm = incoming date and time = preview list = next list store = store in list del = delete from list 4. Press the store softkey. The display shows: ## ...
Page 283
Univerge sv8100 issue 12.0 caller id 2 - 253 9. Press hold. The display shows: 10. Press speaker. The telephone returns to idle. Temporary memory an unanswered call causes the call history key (program 15-07 or sc 751: 08) to flash, indicating a new call was placed in the temporary memory. If enable...
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Issue 12.0 univerge sv8100 2 - 254 caller id 2. Press cid. The first row of your display shows the caller id number. If there is an “ ” next to the call record number in the left-hand corner, this indicates that it is a call you missed (unanswered). The second row shows the date and time of the call...
Page 285
Univerge sv8100 issue 12.0 caller id – flexible ringing 2 - 255 caller id – flexible ringing description the caller id – flexible ringing feature provides several different options for rerouting calls based on the caller id received. Reject/reroute “private” caller id calls when an analog or isdn tr...
Page 286
Issue 12.0 univerge sv8100 2 - 256 caller id – flexible ringing to transfer the “private” caller id incoming call to extension 301 as ring pattern 2: program 14-01-27: 1 (reject) program 22-18-01: 1 (extension number) program 22-18-02: 301 (extension 301) program 22-18-03: 2 (ring pattern 2) then, t...
Page 287
Univerge sv8100 issue 12.0 caller id – flexible ringing 2 - 257 conditions caller id matching. The univerge sv8100 compares the caller id and programmed speed dial and allows/ denies as indicated below. The speed dial table is searched from the starting number and the first match result is used. The...
Page 288
Issue 12.0 univerge sv8100 2 - 258 caller id – flexible ringing system availability terminals all terminals required component(s) sv8100 main software version 3000 or higher related features central office calls, answering direct inward dialing (did) um8000 mail voice response system (vrs) guide to ...
Page 289
Univerge sv8100 issue 12.0 caller id – flexible ringing 2 - 259 11-10-34 service code setup (for system administrator) – set caller id refuse enable/disable the caller id number (trunks) which are set in program 14-01-27. Mlt, slt (default not assigned) 13-02-01 group speed dialing bins designate th...
Page 290
Issue 12.0 univerge sv8100 2 - 260 caller id – flexible ringing the caller id – flexible ringing flowchart below helps define programming: 14-01-27 basic trunk data setup – caller id refuse setup define if the trunk will reject the call by playing the vrs message based on the caller id information. ...
Page 291
Univerge sv8100 issue 12.0 caller id – flexible ringing 2 - 261 incoming trunk call caller id number exists? Search refusing speed dial area prg 22-16 data exists? 2 go to chart 2 no no yes yes prg 14-01-27: 1 and refuse mode is? Play vrs message prg 40-10-07 disconnect the call search prg 13-04-01 ...
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Issue 12.0 univerge sv8100 2 - 262 caller id – flexible ringing operation none follow prg 22-02-01 ring the extension number ring the incoming ring group disconnect the call play vrs message prg 40-10-07 prg 14-01-27: 1 and refuse mode is? 2 off on anything else private reason of no caller id? Prg 2...
Page 293
Univerge sv8100 issue 12.0 central office calls, answering 2 - 263 central office calls, answering description the system provides flexible routing of incoming co (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A...
Page 294
Issue 12.0 univerge sv8100 2 - 264 central office calls, answering sidetone volume setup this option allows system programming for the multiline terminal side tone volume. There are two levels, based on whether the connected trunk is a digital trunk or analog trunk. Side tone auto setup per each ana...
Page 295
Univerge sv8100 issue 12.0 central office calls, answering 2 - 265 dt300/dt700 terminals installed in a sv8100 with the ipk/ipk ii migration system do not support the desi-less page switching and blinking. Desi-less screen page switching only applies to idle terminals. If a terminal is not idle, the...
Page 296
Issue 12.0 univerge sv8100 2 - 266 central office calls, answering isdn compatibility line preference long conversation cutoff night service programmable function keys selectable display messaging warning tone for long conversation guide to feature programming the level 1, level 2 and level 3 column...
Page 297
Univerge sv8100 issue 12.0 central office calls, answering 2 - 267 14-01-02 basic trunk data setup – transmit level customize the transmit and receive levels of the codec gain types for each trunk. Trunks 1~200 1~63 (-15.5 ~ +15.5db in 0.5db intervals) [default = 32 (0db)] 14-01-03 basic trunk data ...
Page 298
Issue 12.0 univerge sv8100 2 - 268 central office calls, answering 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. Ring group programming overrides access map programming. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = acces...
Page 299
Univerge sv8100 issue 12.0 central office calls, answering 2 - 269 15-02-01 multiline telephone basic data setup – display language selection (to select options 8~10, press either 8 or recall, then press line keys 1~3. Key 1 is option 8, key 2 is option 9, and key 3 is option 10.) define the display...
Page 300
Issue 12.0 univerge sv8100 2 - 270 central office calls, answering 15-06-01 trunk access map for extensions assign trunk access maps to extensions. Trunks 1~200 (default = 1) 15-07-01 programmable function keys assign functions to multiline terminal line keys. Line key 1~48 0~99 (normal function cod...
Page 301
Univerge sv8100 issue 12.0 central office calls, answering 2 - 271 20-10-07 class of service options (answer service) – automatic off-hook answer turn off or on an extension user ability to use universal auto answer (no service code required). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-13 class...
Page 302
Issue 12.0 univerge sv8100 2 - 272 central office calls, answering 22-02-01 incoming call trunk setup set the feature type for the trunk you are programming. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6 = delayed vrs 7 = ani/dnis ...
Page 303
Univerge sv8100 issue 12.0 central office calls, answering 2 - 273 22-07-01 dil assignment assign the destination extension for each dil incoming trunk (001~200). For this selection to work, set program 22-02-01 to 4 (dil). Extension number (maximum eight digits) (default not assigned) 22-08-01 dil/...
Page 304
Issue 12.0 univerge sv8100 2 - 274 central office calls, answering operation to answer an incoming trunk call: 1. Lift the handset. To use universal answer to answer a call ringing over the paging system: 1. Go off-hook. Depending on system programming, this may answer the call and you can skip step...
Page 305
Univerge sv8100 issue 12.0 central office calls, placing 2 - 275 central office calls, placing description the system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s n...
Page 306
Issue 12.0 univerge sv8100 2 - 276 central office calls, placing during the trunk measurement process, the following lcd indications are provided: during measurement: measurement (x/4) x = number of measurements measure complete: complete error condition: error trunk busy: busy after successful meas...
Page 307
Univerge sv8100 issue 12.0 central office calls, placing 2 - 277 default setting enabled system availability terminals all multiline terminals required component(s) any trunk blade (i.E., cd-4cotb, cd-2bria, cd-prta, etc.) related features alphanumeric display automatic route selection call appearan...
Page 308
Issue 12.0 univerge sv8100 2 - 278 central office calls, placing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards f...
Page 309
Univerge sv8100 issue 12.0 central office calls, placing 2 - 279 11-12-14 service code setup (for service access) – trunk group access define the service code which should be used by an extension user to select outgoing trunk group. Mlt, slt (default = 704) 14-01-01 basic trunk data setup – trunk na...
Page 310
Issue 12.0 univerge sv8100 2 - 280 central office calls, placing 14-05-01 trunk group – trunk group number assign trunks to trunk groups. You can also assign the outbound priority for trunks within the group. When users dial up the trunk group, they seize the trunks in the order you specify in the o...
Page 311
Univerge sv8100 issue 12.0 central office calls, placing 2 - 281 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. Ring group programming overrides access map programming. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access ...
Page 312
Issue 12.0 univerge sv8100 2 - 282 central office calls, placing 15-02-08 multiline telephone basic data setup – automatic handsfree set whether pressing a key accesses a one-touch key or preselects the key. 0 = preselect 1 = one-touch (automatic handsfree) (default = 1) 15-03-03 single line telepho...
Page 313
Univerge sv8100 issue 12.0 central office calls, placing 2 - 283 20-13-13 class of service options (supplementary service) – continued dialing (dtmf) signal on icm call turn off or on an extension ability to use continued dialing, which allows dtmf signal sending while talking on extension. 0 = off ...
Page 314
Issue 12.0 univerge sv8100 2 - 284 central office calls, placing operation to place a call over a trunk group: 1. Go off-hook. 2. Dial 704. 3. Dial trunk group number (001~100). 4. Dial the number. - or - 1. At the multiline terminal, press the trunk group key (program 15-07-01 or sc 751: 02 + group...
Page 315
Univerge sv8100 issue 12.0 central office calls, placing 2 - 285 to place a call using trunk group routing: 1. Go off-hook. 2. Dial 9. If your system has an alternate trunk route access code, you may dial that instead. 3. Dial the number. - or - 1. At the multiline terminal, press the trunk group ro...
Page 316
Issue 12.0 univerge sv8100 2 - 286 central office calls, placing this page intentionally left blank.
Page 317: Class of Service
Univerge sv8100 issue 12.0 class of service 2 - 287 class of service description class of service (cos) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same class of service. An extension can have a different class of s...
Page 318
Issue 12.0 univerge sv8100 2 - 288 class of service default setting the attendant (extension 101) has class of service 15 in all night service modes. All other extensions have class of service 1 in all night service modes. If changing class of service via service code: an extension can use service c...
Page 319
Univerge sv8100 issue 12.0 class of service 2 - 289 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pr...
Page 320
Issue 12.0 univerge sv8100 2 - 290 class of service 20-07-05 class of service options (administrator level) – set/ cancel automatic trunk-to- trunk transfer turn off or on an extension user ability to use the trunk-to-trunk forwarding service codes. 0 = off 1 = on (default = 0 for cos 1~15) 20-07-10...
Page 321
Univerge sv8100 issue 12.0 class of service 2 - 291 20-07-19 class of service options (administrator level) – smdr printout department group (stg) data determine if the department group stg) data is included in the smdr printout for each class of service. 0 = off 1 = on (default = 0 for cos 1~14) (d...
Page 322
Issue 12.0 univerge sv8100 2 - 292 class of service 20-08-03 class of service options (outgoing call service) – system speed dialing turn off or on an extension user ability to make outbound calls using system speed dial numbers. 0 = off 1 = on (default = 1 for cos 1~15) 20-08-04 class of service op...
Page 323
Univerge sv8100 issue 12.0 class of service 2 - 293 20-08-13 class of service options (outgoing call service) – isdn clip determine if the isdn calling line identity presentation and screening indicators are to be allowed. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-14 class of service options (...
Page 324
Issue 12.0 univerge sv8100 2 - 294 class of service 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on the extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the destinati...
Page 325
Univerge sv8100 issue 12.0 class of service 2 - 295 20-10-01 class of service options (answer service) – group call pickup (within group) turn off or on group call pickup for calls ringing an extension pickup group as well as ring group calls (service code # ). 0 = off 1 = on (default = 1 for cos ...
Page 326
Issue 12.0 univerge sv8100 2 - 296 class of service 20-11-01 class of service options (hold/ transfer service) – call forward all turn off or on an extension user ability to set call forward immediate. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-02 class of service options (hold/ transfer servic...
Page 327
Univerge sv8100 issue 12.0 class of service 2 - 297 20-11-12 class of service options (hold/ transfer service) – call forwarding off-premise (external call forwarding) turn off or on an extension user ability to set up call forwarding off-premise at the extension. 0 = off 1 = on (default = 0 for cos...
Page 328
Issue 12.0 univerge sv8100 2 - 298 class of service 20-11-22 class of service options (hold/ transfer service) – restricted unsupervised conference allow/deny an extension user to initiate a trunk-to-trunk transfer (tandem trunking). 0 = allow 1 = deny (default = 0 for cos 1~15) 20-11-23 class of se...
Page 329
Univerge sv8100 issue 12.0 class of service 2 - 299 20-13-04 class of service options (supplementary service) – call forward/dnd override (bypass call) turn off or on the ability to use call forwarding/dnd override. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-05 class of service options (supplem...
Page 330
Issue 12.0 univerge sv8100 2 - 300 class of service 20-13-15 class of service options (supplementary service) – barge-in, initiate turn off or on an extension user ability to barge-in on other's calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-16 class of service options (supplementary service...
Page 331
Univerge sv8100 issue 12.0 class of service 2 - 301 20-13-26 class of service options (supplementary service) – group listen turn off or on an extension user ability to use group listen. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-27 class of service options (supplementary service) – busy on sei...
Page 332
Issue 12.0 univerge sv8100 2 - 302 class of service 20-13-36 class of service options (supplementary service) – call duration timer display turn off or on a call timer for the extension. 0 = off 1 = on (default = 1 for cos 01~15) 20-13-38 class of service options (supplementary service) – headset ri...
Page 333
Univerge sv8100 issue 12.0 class of service 2 - 303 20-13-49 class of service options (supplementary service) – blf indication on co incoming state determine if a blf of the station lights when a normal co call is ringing the phone. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-50 class of service...
Page 334
Issue 12.0 univerge sv8100 2 - 304 class of service operation to change an extension class of service (via service code 677): 1. Press speaker. 2. Dial 677. 3. Dial the extension number you want to change. You see: mode1:nn press hold to leave the current value unchanged. The extension you dial may ...
Page 335
Univerge sv8100 issue 12.0 class of service 2 - 305 5. Enter the night 1 mode class of service for the extension you selected in step 3 and press hold. You see: mode3:nn press hold to leave the current value unchanged. 6. Enter the midnight 1 mode class of service for the extension you selected in s...
Page 336
Issue 12.0 univerge sv8100 2 - 306 class of service this page intentionally left blank.
Page 337: Clock/calendar Display
Univerge sv8100 issue 12.0 clock/calendar display 2 - 307 clock/calendar display description the system uses clock/calendar display for: using the daylight savings setup program, you can determine whether the system should automatically adjust the system time for daylight savings time/standard time ...
Page 338
Issue 12.0 univerge sv8100 2 - 308 clock/calendar display system availability terminals all multiline terminals with display required component(s) none related features class of service night service single line telephones, analog 500/2500 sets vm8000 inmail voice mail integration (analog) guide to ...
Page 339
Univerge sv8100 issue 12.0 clock/calendar display 2 - 309 10-01-02 time and date – month enter two digits (01~12) for the month. 01~12 (default not assigned) 10-01-03 time and date – day enter two digits (01~31) for the day. 01~31 (default not assigned) 10-01-04 time and date – week enter the digit ...
Page 340
Issue 12.0 univerge sv8100 2 - 310 clock/calendar display operation the date must be set in system programming (10-01). To set the system time: 1. Press speaker. 2. Dial 728. 3. Dial two digits for the hour (24 hour clock, 13 = 1:00 pm). 4. Dial two digits for the minutes (00~59). 5. Press speaker t...
Page 341
Univerge sv8100 issue 12.0 co message waiting indication 2 - 311 co message waiting indication description this feature provides a message waiting indication when voice mail from the central office is used. The co provides this feature using visual message waiting indication (vmwi) standards. Visual...
Page 342
Issue 12.0 univerge sv8100 2 - 312 co message waiting indication default setting none system availability terminals all multiline terminals required component(s) cd-4cotb blade with pz-4cotf daughter board related features battery backup – system power message waiting speed dial – system/group/stati...
Page 343
Univerge sv8100 issue 12.0 co message waiting indication 2 - 313 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards f...
Page 344
Issue 12.0 univerge sv8100 2 - 314 co message waiting indication operation to program the co message waiting callback speed dial bin from an attendant position: 1. Press feature. 2. Dial 28. 3. Press the co line. 4. Dial speed dial bin (default = 1999). The valid range is 0000~1999 and depends on sy...
Page 345
Univerge sv8100 issue 12.0 co message waiting indication 2 - 315 to clear the central office – message waiting indication from an attendant position: 1. Press feature. 2. Dial 20. 3. Press the co line key..
Page 346
Issue 12.0 univerge sv8100 2 - 316 co message waiting indication this page intentionally left blank.
Page 347: Code Restriction
Univerge sv8100 issue 12.0 code restriction 2 - 317 code restriction description code restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies code restriction according to t...
Page 348
Issue 12.0 univerge sv8100 2 - 318 code restriction restrict code table when you want code restriction to allow most calls and restrict only selected calls, use the restrict code table. To block only 1-900 calls, for example, enter 1900 in the restrict code table. (if the same code restriction class...
Page 349
Univerge sv8100 issue 12.0 code restriction 2 - 319 code call digit counting with code call digit counting, you can limit the number of digits long distance callers can dial. This lets you prevent callers from dialing extensively into long distance dial-up services. You can make four entries (4~30 d...
Page 350
Issue 12.0 univerge sv8100 2 - 320 code restriction each phone and trunk have a restriction class. The higher class applies for outgoing calls. For example: when trunk class is 01 and station class 02, toll restriction class 02 is applied. When trunk class is 15 and station class 03, toll restrictio...
Page 351
Univerge sv8100 issue 12.0 code restriction 2 - 321 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pr...
Page 352
Issue 12.0 univerge sv8100 2 - 322 code restriction 21-01-10 system options for outgoing calls – dial digits for toll restriction path if this option is programmed with an entry other than 0, a call does not have a talk path unless the user dials at least the number of digits entered in this option ...
Page 353
Univerge sv8100 issue 12.0 code restriction 2 - 323 21-05-02 toll restriction class – international call permit code table for the toll restriction class you select, assign or unassign the international call permit table (program 21-06-02). 0 = unassign 1 = assign default: 1, 3~15 = 0 2 = 1 21-05-04...
Page 354
Issue 12.0 univerge sv8100 2 - 324 code restriction 21-05-11 toll restriction class – intercom call restriction for the toll restriction class you select, enable or disable intercom call restriction. If enabled, extensions cannot place or receive intercom calls. 0 = disable 1 = enable (default = 0) ...
Page 355
Univerge sv8100 issue 12.0 code restriction 2 - 325 operation to place a trunk call if your system is code restricted: 1. Place call normally. If your code restriction class does not allow the number you dial, your call is cut off. 21-06-06 toll restriction table data setup – permit code table progr...
Page 356
Issue 12.0 univerge sv8100 2 - 326 code restriction this page intentionally left blank.
Page 357: Code Restriction Override
Univerge sv8100 issue 12.0 code restriction override 2 - 327 code restriction override description code restriction override lets a user temporarily bypass the code restriction for an extension. This helps a user that must place an important call that code restriction normally prevents. For example,...
Page 358
Issue 12.0 univerge sv8100 2 - 328 code restriction override code restriction station message detail recording voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are...
Page 359
Univerge sv8100 issue 12.0 code restriction override 2 - 329 21-14-02 walking toll restriction password setup – walking toll restriction class number enter the walking toll restriction class of service (1~15) to be used for each table number assigned in program 21-14-01. 1~15 (default = 1) 35-02-01 ...
Page 360
Issue 12.0 univerge sv8100 2 - 330 code restriction override 35-02-12 smdr output options – did table name output determine if the did table name should be displayed. 0 = not displayed 1 = displayed (default = 0) 35-02-13 smdr output options – cli output when did to trunk determine if the cli output...
Page 361
Univerge sv8100 issue 12.0 code restriction override 2 - 331 walking code restriction 663?.
Page 362
Issue 12.0 univerge sv8100 2 - 332 code restriction override temporary code restriction override service code 663 be changed 775?.
Page 363
Univerge sv8100 issue 12.0 code restriction override 2 - 333 operation to temporarily override a restricted extension code restriction: you can override restriction for only one call at a time. 1. At the multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial 77...
Page 364
Issue 12.0 univerge sv8100 2 - 334 code restriction override this page intentionally left blank.
Page 365: Code Restriction, Dial Block
Univerge sv8100 issue 12.0 code restriction, dial block 2 - 335 code restriction, dial block description code restriction, dial block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk....
Page 366
Issue 12.0 univerge sv8100 2 - 336 code restriction, dial block related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro...
Page 367
Univerge sv8100 issue 12.0 code restriction, dial block 2 - 337 operation to set dial block: 1. At the multiline terminal, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 600 (default). 3. Dial the 4-digit dial block code (as set in programming). 4. Dial 1. Confirmation...
Page 368
Issue 12.0 univerge sv8100 2 - 338 code restriction, dial block to set dial block from another extension: 1. At the multiline terminal, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 601 (default). 3. Dial the 4-digit dial block code (as set in programming). 4. Dial th...
Page 369: Conference
Univerge sv8100 issue 12.0 conference 2 - 339 conference description conference lets an extension user add additional inside and outside callers to their conversation. With conference, a user can set up a multiple-party telephone meeting without leaving the office. The cd-cp00-us provides 64 confere...
Page 370
Issue 12.0 univerge sv8100 2 - 340 conference an option is available which allows an extension conf key (sc 751: 07) to be programmed for conference or for transfer. When set for transfer, the user places a call on hold, dials the extension to which it should be transferred, and presses conf. The ca...
Page 371
Univerge sv8100 issue 12.0 conference 2 - 341 required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used w...
Page 372
Issue 12.0 univerge sv8100 2 - 342 conference 15-02-24 multiline telephone basic data setup – conference key mode allow an extension conf key to be programmed for conference or for transfer. When set for transfer, the user places a call on hold, dials the extension to which it should be transferred,...
Page 373
Univerge sv8100 issue 12.0 conference 2 - 343 operation to establish a conference: multiline terminal 1. Establish intercom or trunk call. 2. Press conf or conf softkey (program 15-07 or sc 751: 07). 3. Dial the extension you want to add. - or - access outside call. - or - retrieve call from park or...
Page 374
Issue 12.0 univerge sv8100 2 - 344 conference single line telephone 1. Establish intercom or trunk call. 2. Hookflash and dial # 1 . 3. Dial extension you want to add. - or - access trunk call. - or - retrieve call from park orbit. 4. Hookflash and repeat step 3 to add more parties. - or - hookflash...
Page 375
Univerge sv8100 issue 12.0 conference 2 - 345 to exit a conference with internal and outside conference members without affecting the other parties: multiline terminal 1. Hang up. If you press hold while on a call with two outside callers, the outside callers hear what is programmed in program 10-04...
Page 376
Issue 12.0 univerge sv8100 2 - 346 conference the following steps are not available for disa or tie line trunks: 1. Dial the extension number of the internal party. 2. Dial the single digit service code, if programmed. Instead of the single digit service code, the service code 710 can also be dialed...
Page 377
Univerge sv8100 issue 12.0 conference, voice call/privacy release 2 - 347 conference, voice call/privacy release description voice call conference lets extension users in the same work area join in a trunk conference. To initiate a voice call conference, an extension user just presses the meet-me co...
Page 378
Issue 12.0 univerge sv8100 2 - 348 conference, voice call/privacy release system availability terminals all multiline terminals required component(s) none related features caller id conference programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate t...
Page 379
Univerge sv8100 issue 12.0 conference, voice call/privacy release 2 - 349 operation to join a voice call conference (if invited): 1. After conference request, press indicated line key. A conf indication is displayed on both telephones. A trunk with privacy release or voice call conference blinks. To...
Page 380
Issue 12.0 univerge sv8100 2 - 350 conference, voice call/privacy release to toggle between private and non-private mode: 1. Press the meet-me conference key (program 15-07-01, sc 751: 32). - or - press the trunk line key. (this toggles from non-private to private. To go back to non-private, the mee...
Page 381: Continued Dialing
Univerge sv8100 issue 12.0 continued dialing 2 - 351 continued dialing description continued dialing allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This helps users that need services like voice mail, automatic banking and other common ...
Page 382
Issue 12.0 univerge sv8100 2 - 352 continued dialing default setting enabled system availability terminals all multiline terminals required component(s) none related features pulse to tone conversion guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are...
Page 383
Univerge sv8100 issue 12.0 continued dialing 2 - 353 operation to use continued dialing: 1. Place an intercom or trunk call. 2. Continue dialing after the call connects. Toll restriction and class of service programming may limit continued dialing. 20-06-01 class of service for extensions assign a c...
Page 384
Issue 12.0 univerge sv8100 2 - 354 continued dialing this page intentionally left blank.
Page 385: Cordless Dect Terminals
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 355 cordless dect terminals description the cordless dect terminals may be used with the univerge sv8100 kts. The dtl-8r-1 tel uses 1.9 ghz dect 6.0 fm technology and is connected in tandem to a multiline terminal. The itl-8r-1 tel uses 1.9 ghz ...
Page 386
Issue 12.0 univerge sv8100 2 - 356 cordless dect terminals conditions the itl-8r-1 does not support the manual or automatic registration modes to the sv8100. The itl-8r-1 does support the plug and play registration mode to the sv8100. If using the base switching option, cordless dect terminal progra...
Page 387
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 357 under certain conditions, hold and transfer have the same behavior. To prevent an unwanted transfer after placing a call on hold and calling another user, the line key for the call on hold must be pressed to retrieve the call from hold, othe...
Page 388
Issue 12.0 univerge sv8100 2 - 358 cordless dect terminals system availability terminals dtl-8r-1 tel itl-8r-1 tel required component(s) cd-8dlca blade with pz-8dlcb daughter board cd-cp00-us with pz-32/64/128ipla or pz-32/64/128iplb daughter board sip telephone licenses -or- cd-16dlca related featu...
Page 389
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 359 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for fea...
Page 390
Issue 12.0 univerge sv8100 2 - 360 cordless dect terminals 10-03-04 etu setup (dlca pkg setup) – optional installed unit 1 (only applies to dth/dtr telephones) use to setup and confirm the basic configuration data for optional installed unit 1. 0 = none 1 = apr module 2 = apa module 3 = ada module 4...
Page 391
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 361 10-03-10 etu setup (dlca pkg setup) – bottom option information (only applies to dtl style telephones) shows optional adapter information. 0 = no option 1 = apr 2 = ada 3 = bha (default = 0) 10-03-11 etu setup (dlca pkg setup) – handset opti...
Page 392
Issue 12.0 univerge sv8100 2 - 362 cordless dect terminals 20-07-13 class of service options (administrator level) – vrs record (vrs msg operation) turn off or on an extension user ability to record, erase and listen to vrs messages. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15)...
Page 393
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 363 20-07-25 class of service options (administrator level) – set/ cancel caller id refuse enable/disable an extension user ability to set or cancel caller id refuse. 0 = off 1 = on (default = 0 for cos 1~15) 20-07-26 class of service options (a...
Page 394
Issue 12.0 univerge sv8100 2 - 364 cordless dect terminals 20-08-10 class of service options (outgoing call service) – signal/ voice call turn off or on an extension allowing it to force handsfree answerback or forced intercom ringing for outgoing intercom calls. 0 = off 1 = on (default = 1 for cos ...
Page 395
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 365 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turns off or on the extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the d...
Page 396
Issue 12.0 univerge sv8100 2 - 366 cordless dect terminals 20-10-01 class of service options (answer service) – group call pickup (within group) turn off or on group call pickup for calls ringing an extension pickup group as well as ring group calls (service code # ). 0 = off 1 = on (default = 1 f...
Page 397
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 367 20-11-02 class of service options (hold/ transfer service) – call forward when busy turn off or on an extension user ability to set call forwarding when busy. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-03 class of service options (hold/...
Page 398
Issue 12.0 univerge sv8100 2 - 368 cordless dect terminals 20-11-13 class of service options (hold/ transfer service) – operator transfer after hold callback turn off or on an extension ability to have a call which recalls from hold transfer to the operator. 0 = off 1 = on (default = 0 for cos 1~15)...
Page 399
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 369 20-11-23 class of service options (hold/ transfer service) – car/ve call forward set/cancel turn off or on an extension user ability to set and cancel call forwarding for a car or virtual extension. 0 = off 1 = on (default = 1 for cos 1~15) ...
Page 400
Issue 12.0 univerge sv8100 2 - 370 cordless dect terminals 20-13-10 class of service options (supplementary service) – barge-in monitor enable the barge-in speech mode) or monitor mode at the initiating extension (i.E., barge-in initiator). 0 = speech 1 = monitor (default = 0 for cos 1~15) 20-13-11 ...
Page 401
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 371 20-13-20 class of service options (supplementary service) – account code/toll restriction operator alert (restricted operation transfer) turn off or on operator alert when an extension improperly enters an account code or violates toll restr...
Page 402
Issue 12.0 univerge sv8100 2 - 372 cordless dect terminals 20-13-31 class of service options (supplementary service) – connected line identification (colp) define the supplementary feature availability for each extension class of service (cos). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-32 clas...
Page 403
Univerge sv8100 issue 12.0 cordless dect terminals 2 - 373 operation to set up and program the cordless dect terminals (dtl-8r-1): 1. Press and hold down and # , then press talk. The f1 led flashes red and f1=lk01 is displayed on the lcd. 2. Press ring/vol repeatedly to scroll through the line key (...
Page 404
Issue 12.0 univerge sv8100 2 - 374 cordless dect terminals 3. Press on/offmute to select the displayed line key or feature. 4. When a line key is assigned, press mute once to enter the off-hook ringing on or off mode. Press ring/vol to toggle between talk for on or no talk for off. Talk is selected ...
Page 405
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 375 cordless telephone connection description using an ap(r)-r/ap(a)-r unit for dth/dtr telephones or an apr-l for dtl telephones a cordless telephone (2500-type) can be connected to a multiline terminal. The cd-4lca with pz-4lca daughter ...
Page 406
Issue 12.0 univerge sv8100 2 - 376 cordless telephone connection the following features are supported by an apr-l ap(r)-r or ap(a)-r: initiate conference change station name privacy release by pressing line key group listen dss/blf indication headset ringing the apr-l ap(r)-r and ap(a)-r only suppor...
Page 407
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 377 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards f...
Page 408
Issue 12.0 univerge sv8100 2 - 378 cordless telephone connection 10-03-04 etu setup (dlca pkg setup) – optional installed unit 1 (only applies to dth/dtr telephones) use to setup and confirm the basic configuration data for optional installed unit 1. 0 = none 1 = apr module 2 = apa module 3 = ada mo...
Page 409
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 379 10-03-10 etu setup (dlca pkg setup) – bottom option information (only applies to dtl style telephones) shows optional adapter information. 0 = no option 1 = apr 2 = ada 3 = bha (default = 0) 10-03-11 etu setup (dlca pkg setup) – handse...
Page 410
Issue 12.0 univerge sv8100 2 - 380 cordless telephone connection 20-07-12 class of service options (administrator level) – trunk port disable turn off or on an extension user ability to use the trunk port disable feature. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15) 20-07-13 cl...
Page 411
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 381 20-07-25 class of service options (administrator level) – set/ cancel caller id refuse enable/disable an extension user ability to set or cancel caller id refuse. 0 = off 1 = on (default = 0 for cos 1~15) 20-07-26 class of service opti...
Page 412
Issue 12.0 univerge sv8100 2 - 382 cordless telephone connection 20-08-11 class of service options (outgoing call service) – protect for the call mode switching from caller when an extension is set to ring mode for icm calls, enabling this option prevents callers from changing the call to voice anno...
Page 413
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 383 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on the extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, ...
Page 414
Issue 12.0 univerge sv8100 2 - 384 cordless telephone connection 20-10-06 class of service options (answer service) – meet-me conference and paging turn off or on an extension user ability to use meet-me conference and paging. 0 = off 1 = on (default = 1 for cos 1~15) 20-10-07 class of service optio...
Page 415
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 385 20-11-09 class of service options (hold/ transfer service) – group hold initiate turn off or on an extension user ability to initiate a group hold. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-10 class of service options (hold/ tran...
Page 416
Issue 12.0 univerge sv8100 2 - 386 cordless telephone connection 20-11-20 class of service options (hold/ transfer service) – no callback turn off or on an extension ability to receive callbacks. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-21 class of service options (hold/ transfer service) – r...
Page 417
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 387 20-13-05 class of service options (supplementary service) – intercom off-hook signaling turn off or on the ability of an extension to receive off-hook signals. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-06 class of service options...
Page 418
Issue 12.0 univerge sv8100 2 - 388 cordless telephone connection 20-13-20 class of service options (supplementary service) – account code/toll restriction operator alert (restricted operation transfer) turn off or on operator alert when an extension improperly enters an account code or violates toll...
Page 419
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 389 20-13-30 class of service options (supplementary service) – background music allow/deny an extension user to turn background music on and off. This applies only to the multiline terminal. 0 = deny 1 = allow (default = 1 for cos 1~15) 2...
Page 420
Issue 12.0 univerge sv8100 2 - 390 cordless telephone connection operation to make a call using a cordless single line telephone: 1. Go off-hook. 2. Dial the station number or dial the trunk access code and telephone number. To answer a call using a cordless single line telephone: when the multiline...
Page 421
Univerge sv8100 issue 12.0 cordless telephone connection 2 - 391 to transfer a call from a multiline terminal to its associated cordless single line telephone: 1. The single line telephone user goes off-hook (at this time, the call is automatically connected to the single line telephone). 2. The mul...
Page 422
Issue 12.0 univerge sv8100 2 - 392 cordless telephone connection this page intentionally left blank.
Page 423: Data Line Security
Data line security 2 - 393 d data line security description data line security protects any station port from receiving audible tones (such as camp-on or override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Cond...
Page 424
Issue 12.0 univerge sv8100 2 - 394 data line security guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature ...
Page 425: Delayed Ringing
Univerge sv8100 issue 12.0 delayed ringing 2 - 395 delayed ringing description delayed ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to co/pbx lines, secondary incoming extensions, virtual extensions, and call arrival ...
Page 426
Issue 12.0 univerge sv8100 2 - 396 delayed ringing virtual extensions guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wiza...
Page 427
Univerge sv8100 issue 12.0 delayed ringing 2 - 397 15-07-01 programmable function keys assign car/sie/ve function keys (code 03 + extension number) or co function keys (code 01 + trunk port) on multiline terminals. Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance functi...
Page 428
Issue 12.0 univerge sv8100 2 - 398 delayed ringing operation to answer delay ringing calls: 1. Go off-hook. - or - press answer. - or - press the flashing key. Either trunk key or car/sie/ve key. To program a car/sie/ve key on a phone: 1. Press speaker. 2. Dial 752. 3. Press the key you want to prog...
Page 429
Univerge sv8100 issue 12.0 delayed ringing 2 - 399 9. Dial the mode number in which the key delay rings. 1 = day 1 2 = night 1 3 = midnight 1 4 = rest 1 5 = day 2 6 = night 2 7 = midnight 2 8 = rest 2 10. Press speaker..
Page 430
Issue 12.0 univerge sv8100 2 - 400 delayed ringing this page intentionally left blank.
Page 431: Department Calling
Univerge sv8100 issue 12.0 department calling 2 - 401 department calling description with department calling, an extension user can call an idle extension in a programmed department group (64 department groups available) by dialing the group pilot number. For example, this would let a caller dial th...
Page 432
Issue 12.0 univerge sv8100 2 - 402 department calling delay: this feature can be enabled or disabled by using a (59) key programmed in program 15-07. It can also be done by using service codes assigned in program 11-11-28 (set) and program 11-11-29 (cancel). When this feature is activated, any did c...
Page 433
Univerge sv8100 issue 12.0 department calling 2 - 403 if all members of the department group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls. If a display telephone is waiting in queu...
Page 434
Issue 12.0 univerge sv8100 2 - 404 department calling when a department group is assigned as the vm department group in program 45-01-01 it only works as priority mode no matter what program 16-01-02 is set to for that department group. Program 16-01-05 (extension group all ring mode operation) does...
Page 435
Univerge sv8100 issue 12.0 department calling 2 - 405 circular routing system availability terminals all terminals figure 2-3 department calling circular routing call 1 call 2 call 3 call 4.
Page 436
Issue 12.0 univerge sv8100 2 - 406 department calling required component(s) vrs for messaging related features call arrival (car) keys call forwarding department step calling transfer vm8000 inmail voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indi...
Page 437
Univerge sv8100 issue 12.0 department calling 2 - 407 11-11-27 service code setup (for setup/ entry operation) – destination of automatic transfer each extension group set the service code for setting the destination for immediate automatic transfer for icm and transferred calls to department groups...
Page 438
Issue 12.0 univerge sv8100 2 - 408 department calling 16-01-03 department group basic data setup – department routing when busy (auto step call) set how the system routes an intercom call to a busy department group member. The caller can hear busy tone (0) or overflow to the first available departme...
Page 439
Univerge sv8100 issue 12.0 department calling 2 - 409 16-02-01 department group assignment for extensions set up the department group called by the pilot number and the extension priority when a group is called. Call pickup groups are set up in 23-02. Department groups 1~64 priority 1~999 default = ...
Page 440
Issue 12.0 univerge sv8100 2 - 410 department calling operation to call a department group: 1. Go off-hook. 2. Dial department extension number. The system routes the call to the first free telephone in the department group. 3. Optional: to manually ring all members of the group, dial the single dig...
Page 441
Univerge sv8100 issue 12.0 department calling 2 - 411 to log out of your department calling group: while you are logged out, department calling cannot route calls to your extension. 1. Press speaker 2. Dial 650 + 1. - or - press department calling log in key (program 15-07-01 or sc 751: 46). The key...
Page 442
Issue 12.0 univerge sv8100 2 - 412 department calling this page intentionally left blank.
Page 443: Department Step Calling
Univerge sv8100 issue 12.0 department step calling 2 - 413 department step calling description after calling a busy department calling group member, an extension user can have department step calling quickly call another member in the group. The caller does not have to hang up and place another inte...
Page 444
Issue 12.0 univerge sv8100 2 - 414 department step calling guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for fea...
Page 445
Univerge sv8100 issue 12.0 department step calling 2 - 415 operation to make a step call: 1. Place a call to a busy department group member. - or - place a call to a department group pilot number. 2. Dial department step code (2) to call the next available department group member. 3. Repeat step 2 t...
Page 446
Issue 12.0 univerge sv8100 2 - 416 department step calling this page intentionally left blank.
Page 447: Dial Pad Confirmation Tone
Univerge sv8100 issue 12.0 dial pad confirmation tone 2 - 417 dial pad confirmation tone description for an extension with dial pad confirmation tone enabled, the user hears a beep each time they press a key. This is helpful for intercom calls and dial pulse trunk calls, since these calls provide no...
Page 448
Issue 12.0 univerge sv8100 2 - 418 dial pad confirmation tone guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...
Page 449: Dial Tone Detection
Univerge sv8100 issue 12.0 dial tone detection 2 - 419 dial tone detection description if a trunk has dial tone detection enabled, the system monitors for dial tone from the telco or pbx when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or diali...
Page 450
Issue 12.0 univerge sv8100 2 - 420 dial tone detection last number redial save number dialed speed dial – system/group/station t1 trunking (with ani/dnis compatibility) trunk group routing trunk groups guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that a...
Page 451
Univerge sv8100 issue 12.0 dial tone detection 2 - 421 14-02-11 analog trunk data setup – next trunk in rotary if no dial tone if enabled, the system skips over a trunk if dial tone is not detected. This option pertains to calls placed using call appearance (cap) keys, speed dial, ars, last number r...
Page 452
Issue 12.0 univerge sv8100 2 - 422 dial tone detection operation dial tone detection is automatic if enabled in programming. Table 2-10 dial tone detection program interaction method 14-02-05 14-02-11 result if dial tone not present . . . Press a line key - or - dial #9+ trunk number 0 0 trunk hangs...
Page 453: Dialing Number Preview
Univerge sv8100 issue 12.0 dialing number preview 2 - 423 dialing number preview description dialing number preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing number preview helps the user avoid dialing errors. Conditions an extension user can...
Page 454
Issue 12.0 univerge sv8100 2 - 424 dialing number preview related features central office calls, placing voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most ...
Page 455
Univerge sv8100 issue 12.0 dialing number preview 2 - 425 3. To preview any number, dial the number you want to call. To preview a speed dial – system/group number, press redial and dial the speed dial – system/group bin number you want to call. The number is displayed. 4. To dial out the displayed ...
Page 456
Issue 12.0 univerge sv8100 2 - 426 dialing number preview this page intentionally left blank.
Page 457: Digital Trunk Clocking
Univerge sv8100 issue 12.0 digital trunk clocking 2 - 427 digital trunk clocking description the univerge sv8100 cd-cp00-us has a built-in clock source for all digital trunk blades. Digital trunk blades are connected via an internal plo (phase locked oscillator) to derive primary clock from the netw...
Page 458
Issue 12.0 univerge sv8100 2 - 428 digital trunk clocking system availability terminals none required component(s) cd-cp00-us cd-2bria -or- cd-prta, cd-ccta related features isdn compatibility k-ccis – t1 t1 trunking (with ani/dnis compatibility) feature examples digital trunk clocking examples: if ...
Page 459
Univerge sv8100 issue 12.0 digital trunk clocking 2 - 429 if there are multiple pris and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available pri. In this example, the pri in 02 went down, so the system now begins looking forw...
Page 460
Issue 12.0 univerge sv8100 2 - 430 digital trunk clocking in this example, there are multiple t1 circuits and a bri circuit. Since the t1 assigned as external has higher priority than a bri, the t1 external is the plo synchronization source. In this example, there is a pri, multiple t1s, and a bri. ...
Page 461
Univerge sv8100 issue 12.0 digital trunk clocking 2 - 431 in this scenario, the pri was the clocking source until it went down. There are no other pris, t1 (externals), or bris in the system. The cd-cp00-us now becomes the plo synchronization source. Guide to feature programming refer to the related...
Page 462
Issue 12.0 univerge sv8100 2 - 432 digital trunk clocking this page intentionally left blank.
Page 463: Direct Inward Dialing (Did)
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 433 direct inward dialing (did) description direct inward dialing (did) lets outside callers directly dial system extensions. Did saves time for callers who know the extension number they wish to reach. To place a did call, the outside calle...
Page 464
Issue 12.0 univerge sv8100 2 - 434 direct inward dialing (did) in addition to number conversion, each did translation table entry can have a name assigned to it. When the did call rings the destination extension, the programmed name is displayed. Flexible did service compatibility with three-digit s...
Page 465
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 435 smdr includes dialed number the smdr report can optionally print the trunk name (entered in system programming) or the number the incoming caller dialed (i.E., the dialed did digits). This allows you to analyze the smdr report based on t...
Page 466
Issue 12.0 univerge sv8100 2 - 436 direct inward dialing (did) did intercept destination for each did number with this feature the system allows you to program a did intercept destination for a did number which receives no answer or busy call. The system can be programmed to use a trunk ring group, ...
Page 467
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 437 did call by time schedule did call by time schedule allows for 100 (version 6000 or lower) or 500 (version 7000 or higher) programmed did conversion table entries (program 22-17-01) that can be routed based on time patterns. Each did con...
Page 468
Issue 12.0 univerge sv8100 2 - 438 direct inward dialing (did) did call by day of week schedule (version 7000 or higher) did call by weekly schedule allows for 500 programmed did conversion table entries (program 22-17-01 and program 22-17-05) that can be routed based on day of week patterns. Each d...
Page 469
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 439 program 22-11-01 and program 22-11-02 table no. Receive dial transfer dial 1 none 101 2 none 102 3 none 103 4 none 300 example 2 (saturday) example 3 (sunday).
Page 470
Issue 12.0 univerge sv8100 2 - 440 direct inward dialing (did) federal communications commission did requirements allowing this equipment to operate without providing proper answer supervision signaling violates part 68 rules. This equipment returns answer supervision to the public switched telephon...
Page 471
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 441 this equipment returns answer supervision on all did calls forwarded back to the public switched telephone network. Permissible exceptions are when: a call is unanswered. A busy tone is received. A reorder tone is received. When ordering...
Page 472
Issue 12.0 univerge sv8100 2 - 442 direct inward dialing (did) transferred calls on disa, did, dil, isdn trunks, or from the vrs can display the reason a call is being transferred (call forward, busy, no answer, or dnd). When defining trunks as did or did mode in program 22-02-01, did translation (p...
Page 473
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 443 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for...
Page 474
Issue 12.0 univerge sv8100 2 - 444 direct inward dialing (did) 15-07-01 programmable function keys assign line or call appearance (cap) keys for did trunks (trunks: 1~200). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-06...
Page 475
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 445 22-02-01 incoming call trunk setup for each night service mode, enter service type 3 when the trunk should be a did trunk. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6...
Page 476
Issue 12.0 univerge sv8100 2 - 446 direct inward dialing (did) 22-11-01 did translation number conversion – received number for each did translation table entry (1~2000), specify the digits received by the system. Maximum eight digits (default not assigned) 22-11-02 did translation number conversion...
Page 477
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 447 22-11-09 did translation number conversion – music on hold source for each did translation table entry (1~2000), specify the source of music to be used for did trunks. 0 = ic/moh port 1 = bgm port 2 = aci port (default = 0) 22-11-10 did ...
Page 478
Issue 12.0 univerge sv8100 2 - 448 direct inward dialing (did) 25-01-01 vrs/disa line basic data setup – vrs/disa dial-in mode determine whether the system should use option 0 or option 1 (use dial conversion table) for calls. 0 = extension number service code specify (intercom) 1 = use dial convers...
Page 479
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 449 25-04-01 vrs/disa transfer ring group with no answer/busy for each trunk port (001~200), set the operating mode of each disa trunk. This sets what happens to the call when the disa or automated attendant caller calls a busy or unanswered...
Page 480
Issue 12.0 univerge sv8100 2 - 450 direct inward dialing (did) 25-07-02 system timers for vrs/disa – vrs/disa no answer time a vrs/disa caller can ring an extension for this time before the system sets the call as a ring no answer. After this time expires, the call follows the programmed ring no ans...
Page 481
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 451 direct call by time schedule: program number program name description/comments assigned data level 1 2 3 11-10-35 service code setup (for administrator) – dial-in mode switching assign the service code dial-in mode switching. Mlt, slt (d...
Page 482
Issue 12.0 univerge sv8100 2 - 452 direct inward dialing (did) operation did calls ring extensions like normal trunk calls. To activate did call by time schedule: 1. At any display multiline terminal, press speaker. 2. Dial the dial-in mode switching service code (default = not assigned). - or - pre...
Page 483
Univerge sv8100 issue 12.0 direct inward dialing (did) 2 - 453 4. Dial the time pattern 1~8. Table 2-15 led flash patterns time pattern led appearance pattern 1 off pattern 2 on pattern 3 slow flash pattern 4 fast flash patterns 5~8 off.
Page 484
Issue 12.0 univerge sv8100 2 - 454 direct inward dialing (did) this page intentionally left blank.
Page 485: Direct Inward Line (Dil)
Univerge sv8100 issue 12.0 direct inward line (dil) 2 - 455 direct inward line (dil) description a direct inward line (dil) is a trunk that rings an extension, virtual extension or department group directly. Since dils only ring one extension or group (i.E., the dil destination), employees always kn...
Page 486
Issue 12.0 univerge sv8100 2 - 456 direct inward line (dil) program a name for a dil in program 14-01-01. This makes it easier to identify the incoming call. If a multiline terminal is busy, a second incoming dil call provides call alert notification, depending on chassis programming. The second dil...
Page 487
Univerge sv8100 issue 12.0 direct inward line (dil) 2 - 457 group call pickup name storing off-hook signaling paging, external programmable function keys ring groups transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programmin...
Page 488
Issue 12.0 univerge sv8100 2 - 458 direct inward line (dil) 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on an extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the de...
Page 489
Univerge sv8100 issue 12.0 direct inward line (dil) 2 - 459 operation to answer a call on your direct inward line: 1. Lift the handset. 2. Press the flashing line key for dil on the multiline terminal. Press the flashing answer key to put the first call on hold and answer the second incoming call. T...
Page 490
Issue 12.0 univerge sv8100 2 - 460 direct inward line (dil) this page intentionally left blank.
Page 491
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 461 direct inward system access (disa) description disa permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers ...
Page 492
Issue 12.0 univerge sv8100 2 - 462 direct inward system access (disa) disa class of service disa class of service provides features and dialing restrictions for disa callers. This allows you to control the ability of the disa callers dialing into your system. When a disa caller first accesses the sy...
Page 493
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 463 disa/tie trunk barge-in the disa/tie trunk barge-in option allows a disa/tie line caller to break into another extension user’s established call. This sets up a three-way conversation between the intruding party and the two partie...
Page 494
Issue 12.0 univerge sv8100 2 - 464 direct inward system access (disa) program 20-28-02: no setting program 20-28-03: 180 program 24-02-07: 600 (used only with manually transferred tandem trunk calls) program 24-02-10: 30 (used only with manually transferred tandem trunk calls) program 25-07-07: 600 ...
Page 495
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 465 department calling with overflow message requires a dsp daughter board for vrs. Disa can only be set to call forward to another extension. Call forward off-premise is not supported. When the disa/vrs ring group transfer (programs ...
Page 496
Issue 12.0 univerge sv8100 2 - 466 direct inward system access (disa) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wiza...
Page 497
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 467 14-01-13 basic trunk data setup – trunk-to-trunk transfer if disa caller can place outgoing calls through the system (refer to program 20-14 in the electra elite ipk ii programming manual ), enable loop supervision for the disa tr...
Page 498
Issue 12.0 univerge sv8100 2 - 468 direct inward system access (disa) 20-14-02 class of service options for disa/e&m – trunk group routing/ars access enable/disable a disa or tie trunk caller ability to dial 9 for trunk group routing or automatic route selection (ars). 0 = off 1 = on (default = 1 fo...
Page 499
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 469 21-15-01 individual trunk group routing for extensions designate the trunk route accessed when a user dials the alternate trunk route access code. Refer to trunk group routing to set up outbound routing. 0~100 (0 = no setting) (de...
Page 500
Issue 12.0 univerge sv8100 2 - 470 direct inward system access (disa) 25-02-01 did/disa vrs message assign the source and vrs message number to be used as the automated attendant message for each trunk (001~200) which is assigned as a vrs/disa. 0 = no message 1 = vrs (01~100 vrs message number) 2 = ...
Page 501
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 471 25-05-01 vrs/disa error message assignment assign the vrs message number to be used as the automated attendant error message. For each vrs/disa trunk that the vrs answers, enter the vrs message (1~100) the outside caller hears if ...
Page 502
Issue 12.0 univerge sv8100 2 - 472 direct inward system access (disa) 25-06-02 vrs/disa one-digit code attendant setup – destination number set up single digit dialing for automated attendant callers. For each vrs message programmed to answer outside calls, specify: the digit the automated attendant...
Page 503
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 473 25-07-07 system timers for vrs/disa – long conversation warning tone time determine the time a disa caller or any automatically transferred trunk-to-trunk (such as tandem trunking) conversation can talk before the long conversatio...
Page 504
Issue 12.0 univerge sv8100 2 - 474 direct inward system access (disa) 25-10-01 trunk group routing for disa assign the trunk group route chosen when a user places a disa call to the system and dials 9. Set trunk group routing in program 14-06. Enable or disable disa caller ability to dial 9 in progr...
Page 505
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 475 trunk continue/disconnect codes: program number program name description/comments assigned data level 1 2 3 14-01-25 basic trunk data setup – continued/discontinued trunk-to-trunk conversation when program 24-02-10 is set to disco...
Page 506
Issue 12.0 univerge sv8100 2 - 476 direct inward system access (disa) 24-02-07 system options for transfer – trunk-to-trunk transfer release warning tone this timer starts when a trunk begins talking with another trunk (for example: trunk-to-trunk transfer/tandem trunking). When this time expires, a...
Page 507
Univerge sv8100 issue 12.0 direct inward system access (disa) 2 - 477 operation to place a disa call into the system (from any 2500 type telephone): 1. Dial the telephone number that rings the disa trunk. 2. Wait for the disa trunk to automatically answer with a unique dial tone. 3. Dial the 6-digit...
Page 508
Issue 12.0 univerge sv8100 2 - 478 direct inward system access (disa) dial 703 + an external paging zone number (1~8 or 0 for all call). - or - dial 710 + a busy extension number to barge in to a call. To forward extension calls using a disa call into the system (from any 2500 type telephone): 1. Di...
Page 509
Univerge sv8100 issue 12.0 direct station selection (dss) console 2 - 479 direct station selection (dss) console description the dss console gives a multiline terminal user a busy lamp field (blf) and one-button access to extensions, trunks, and system features. This saves time for users that do a l...
Page 510
Issue 12.0 univerge sv8100 2 - 480 direct station selection (dss) console conditions changing flash patterns for dss consoles also changes them for hotline keys. When installing a dss, the system must auto-detect the console for the leds to function correctly. When connecting the dss to an extension...
Page 511
Univerge sv8100 issue 12.0 direct station selection (dss) console 2 - 481 when a multiline terminal user is on a call, they can transfer to another station by pressing a dss key for that station. It is not necessary to press transfer to transfer to another station using a dss key. When a multiline t...
Page 512
Issue 12.0 univerge sv8100 2 - 482 direct station selection (dss) console related features automatic call distribution (acd) call forwarding central office calls, answering central office calls, placing door box night service one-touch calling paging, external paging, internal programmable function ...
Page 513
Univerge sv8100 issue 12.0 direct station selection (dss) console 2 - 483 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro ...
Page 514
Issue 12.0 univerge sv8100 2 - 484 direct station selection (dss) console 20-13-49 class of service options (supplementary service) – blf indication on co incoming state determine if a blf of the station lights when a normal co call is ringing the phone. 0 = off 1 = on (default = 0 for cos 1~15) 20-...
Page 515
Univerge sv8100 issue 12.0 direct station selection (dss) console 2 - 485 30-05-06 dss console lamp table – acd agent log out (acd dss) define the led patterns for acd agents that are logged out on the dss consoles. 0~7 [default = 5 (il)] 30-05-07 dss console lamp table – acd agent log in (acd dss) ...
Page 516
Issue 12.0 univerge sv8100 2 - 486 direct station selection (dss) console operation calling an extension from your dss console: 1. Press the dss console key. If the call voice-announces, you can make it ring by dialing 1. If you do not have handsfree, you must lift the handset to speak. Answering a ...
Page 517
Univerge sv8100 issue 12.0 direct station selection (dss) console 2 - 487 4. (optional) announce the call. If called party does not want the call, press the flashing line key to retrieve it. Making an external page using your dss console: 1. Press the dss console external page zone key (1~8). If the...
Page 518
Issue 12.0 univerge sv8100 2 - 488 direct station selection (dss) console using a dss console key as a one-touch or programmable function key: a user can have dss console keys programmed as one-touch keys. These keys can be used for direct station selection, trunk calling, personal speed dial, speed...
Page 519: Directed Call Pickup
Univerge sv8100 issue 12.0 directed call pickup 2 - 489 directed call pickup description directed call pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With directed call pickup,...
Page 520
Issue 12.0 univerge sv8100 2 - 490 directed call pickup related features call arrival (car) keys department calling group call pickup hold hotline park secretary call pickup secondary incoming extension transfer virtual extensions vm8000 inmail guide to feature programming the level 1, level 2 and l...
Page 521
Univerge sv8100 issue 12.0 directed call pickup 2 - 491 operation to use directed call pickup to intercept a call to a co-worker’s extension: 1. Pick up the handset or press speaker. 2. Dial . 3. Dial number of extension whose call you want to intercept. If more than one call is coming in, the syste...
Page 522
Issue 12.0 univerge sv8100 2 - 492 directed call pickup this page intentionally left blank.
Page 523: Directory Dialing
Univerge sv8100 issue 12.0 directory dialing 2 - 493 directory dialing description directory dialing allows a multiline terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. Four types of directory dialing are available: spd – speed dia...
Page 524
Issue 12.0 univerge sv8100 2 - 494 directory dialing system availability terminals all multiline terminals with display and softkeys required component(s) none related features last number redial name storing speed dial – system/group/station softkeys guide to feature programming the level 1, level ...
Page 525
Univerge sv8100 issue 12.0 directory dialing 2 - 495 operation to use directory dialing from a multiline terminal with an lcd: 1. Press the dir softkey. -or- press the right cursor key. 2. Press the softkey for the directory dialing type: spd–speed dials ext–co-worker’s extensions sta–personal speed...
Page 526
Issue 12.0 univerge sv8100 2 - 496 directory dialing this page intentionally left blank.
Page 527
Univerge sv8100 issue 12.0 distinctive ringing, tones and flash patterns 2 - 497 distinctive ringing, tones and flash patterns description distinctive ringing, tones and flash patterns provide extension users with audible and visual call status signals. This lets users tell the type of calls by list...
Page 528
Issue 12.0 univerge sv8100 2 - 498 distinctive ringing, tones and flash patterns if program 15-08 : incoming virtual extension ring tone setup is set to incoming ring tone extension, then program 15-10 : incoming virtualextension ring tone order setup must have one of the priorities set to incoming ...
Page 529
Univerge sv8100 issue 12.0 distinctive ringing, tones and flash patterns 2 - 499 figure 2-12 trunk distinctive ringing flow chart.
Page 530
Issue 12.0 univerge sv8100 2 - 500 distinctive ringing, tones and flash patterns default setting enabled figure 2-13 icm distinctive ringing flow chart.
Page 531
Univerge sv8100 issue 12.0 distinctive ringing, tones and flash patterns 2 - 501 system availability terminals all multiline terminals required component(s) none related features call arrival (car) keys single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 an...
Page 532
Issue 12.0 univerge sv8100 2 - 502 distinctive ringing, tones and flash patterns 15-02-03 multiline telephone basic data setup – extension ring tone select the extension intercom ring tone. 1 = high 2 = medium 3 = low 4 = ring tone 1 5 = ring tone 2 6 = ring tone 3 7 = ring tone 4 8 = ring tone 5 (d...
Page 533
Univerge sv8100 issue 12.0 distinctive ringing, tones and flash patterns 2 - 503 15-08-01 incoming virtual extension ring tone setup assign a ring tone range (0~8) to incoming virtual extensions assigned to a virtual extension key (program 15-07). Icm tone pattern, 0 = pattern 1 1 = pattern 2 2 = pa...
Page 534
Issue 12.0 univerge sv8100 2 - 504 distinctive ringing, tones and flash patterns 20-15-07 ring cycle setup – door box ringing for slt define the ringing cycle for door box ringing for single line telephone. Ringing cycle = 1~13 (default = 8) 20-15-08 ring cycle setup – virtual extension ring define ...
Page 535
Univerge sv8100 issue 12.0 distinctive ringing, tones and flash patterns 2 - 505 80-01-02 (39) service tone setup – basic tone number the following features require that the system tones listed below be changed to match the table. After changing these settings the chassis must be reset for the chang...
Page 536
Issue 12.0 univerge sv8100 2 - 506 distinctive ringing, tones and flash patterns operation to listen to the incoming ring choices: 1. Press speaker. 2. Dial 711. 3. Dial 1 to check ringing for intercom calls. - or - dial 2 to check ringing for trunk calls. 4. For intercom calls, select the pitch you...
Page 537
Univerge sv8100 issue 12.0 distinctive ringing, tones and flash patterns 2 - 507 to change the pitch of your incoming ring (multiline terminal only): 1. Press speaker. 2. Dial 720. 3. Dial 1 to change ringing for intercom calls. - or - dial 2 to change ringing for trunk calls. 4. Select the pitch (1...
Page 538
Issue 12.0 univerge sv8100 2 - 508 distinctive ringing, tones and flash patterns this page intentionally left blank.
Page 539: Do Not Disturb
Univerge sv8100 issue 12.0 do not disturb 2 - 509 do not disturb description do not disturb blocks incoming calls and paging announcements. Dnd permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate dnd while their telephone is idle ...
Page 540
Issue 12.0 univerge sv8100 2 - 510 do not disturb call arrival (car) key/ virtual extension (ve) do not support dnd programmable function keys. Multiline terminal users can activate or deactivate do not disturb while on a call. This option is not available for single line telephones. When dnd and ca...
Page 541
Univerge sv8100 issue 12.0 do not disturb 2 - 511 system availability terminals all terminals required component(s) none related features call forwarding call forwarding/do not disturb override central office calls, answering direct inward line (dil) distinctive ringing, tones and flash patterns sel...
Page 542
Issue 12.0 univerge sv8100 2 - 512 do not disturb guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature prog...
Page 543
Univerge sv8100 issue 12.0 do not disturb 2 - 513 operation to activate or deactivate do not disturb while your extension is idle: multiline terminal using softkeys 1. Do not lift handset. 2. Press program softkey. 3. Press dnd softkey. 4. Press set softkey. 5. Choose from the following softkeys: ex...
Page 544
Issue 12.0 univerge sv8100 2 - 514 do not disturb 3. Dial the dnd option code. 0 = cancel dnd 1 = incoming trunk calls blocked 2 = paging, incoming intercom, call forwards and transferred trunk calls blocked 3 = all calls blocked 4 = call forwards blocked single line telephone 1. Lift the handset. 2...
Page 545: Door Box
Univerge sv8100 issue 12.0 door box 2 - 515 door box description the door box is a self-contained intercom unit typically used to monitor an entrance door. A visitor at the door can press the door box call button (like a door bell). The door box then sends chime tones to all extensions programmed to...
Page 546
Issue 12.0 univerge sv8100 2 - 516 door box off-hook signaling is available for door boxes. If an extension user is on the telephone, the large led flashes indicating the door box ringing, and the display shows a call from the door box. Each channel in the pgd(2)-u10 adp has a jumper which must be s...
Page 547
Univerge sv8100 issue 12.0 door box 2 - 517 paging, external single line telephones, analog 500/2500 sets wireless dect (sip) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonl...
Page 548
Issue 12.0 univerge sv8100 2 - 518 door box 15-07-01 programmable function keys assign a function key for external call forward by doorphone (code 54). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 32-01-01 door box timers –...
Page 549
Univerge sv8100 issue 12.0 door box 2 - 519 operation to call a door box: multiline terminal 1. Press speaker. 2. Dial 702. 3. Dial door box number (1~8). Single line telephone 1. Lift the handset. 2. Dial 702. 3. Dial door box number (1~8). To activate the door box strike: multiline terminal 1. Whi...
Page 550
Issue 12.0 univerge sv8100 2 - 520 door box to answer a door box call while busy on another call: multiline terminal if you are busy on a call, the display shows the incoming door box call and the large led flashes. 1. Press hold toplace your active call on hold. 2. When you hear dial tone, dial the...
Page 551
Univerge sv8100 issue 12.0 door box 2 - 521 to cancel call forwarding off-premise for a door box: 1. At the multiline terminal, press speaker + dial sc 722. - or - at the multiline terminal only, press external forward by doorphone key (program 15-07-01 or sc 751 , code 54). - or - at the single lin...
Page 552
Issue 12.0 univerge sv8100 2 - 522 door box this page intentionally left blank.
Page 553: Drop Key
Univerge sv8100 issue 12.0 drop key 2 - 523 drop key description the drop key abandons a call while retaining the pbx/centrex line to originate another call. The drop key is provided by programming a function key. This feature allows recall to be used to provide a hookflash to the pbx or central off...
Page 554
Issue 12.0 univerge sv8100 2 - 524 drop key guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmin...
Page 555
Univerge sv8100 issue 12.0 drop key 2 - 525 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 81-10-07 coi initial data setup –...
Page 556
Issue 12.0 univerge sv8100 2 - 526 drop key operation to use the drop key from a multiline terminal with a co/pbx call in progress: 1. Press the function key programmed as a drop key. 2. Receive the new co/pbx dial tone. 3. Dial the desired number. To use feature plus recall from a multiline termina...
Page 557: Term
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 527 d term cordless ii terminal description the nec d term cordless ii terminal may be used with the univerge sv8100 kts. The dtr-4r-1 tel uses 900 mhz digital spread spectrum (dss) technology and must be connected in tandem to a multiline t...
Page 558
Issue 12.0 univerge sv8100 2 - 528 d term cordless ii terminal when a cordless terminal is ringing, press the flashing function key programmed for dss to answer the call. Synchronous ringing does not apply to the cordless terminals. A beep indicates when the cordless terminal receives off-hook ringi...
Page 559
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 529 system availability terminals dtr-4r-1 tel required component(s) cd-8dlca -or- cd-8dlca with pz-8dlcb daughter board -or- cd-16dlca related features none.
Page 560
Issue 12.0 univerge sv8100 2 - 530 d term cordless ii terminal guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for...
Page 561
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 531 10-03-06 etu setup (dlca pkg setup) – terminal type (b2) set up and confirm the basic configuration data for terminal type. 0 = not set 6 = pgd(2)-u10 adp (paging) 7 = pgd(2)-u10 adp (tone ringer) 8 = pgd(2)-u10 adp (door box) 9 = pgd(2)...
Page 562
Issue 12.0 univerge sv8100 2 - 532 d term cordless ii terminal 20-07-05 class of service options (administrator level) – set/ cancel automatic trunk-to-trunk transfer turn off or on an extension user ability to use the trunk-to-trunk forwarding service codes. 0 = off 1 = on (default = 0 for cos 1~15...
Page 563
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 533 20-07-20 class of service options (administrator level) – smdr printout accumulated account code data define the cos for the smdr printout of accumulated account code data. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 1...
Page 564
Issue 12.0 univerge sv8100 2 - 534 d term cordless ii terminal 20-08-06 class of service options (outgoing call service) – toll restriction override turn off or on toll restricting override (service code 663). 0 = off 1 = on (default = 0 for cos 1~15) 20-08-07 class of service options (outgoing call...
Page 565
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 535 20-08-15 class of service options (outgoing call service) – block outgoing caller id turn off or on a user class of service from automatically blocking outgoing caller id information when a call is placed. If block is enabled, the system...
Page 566
Issue 12.0 univerge sv8100 2 - 536 d term cordless ii terminal 20-09-03 class of service options (incoming call service) – sub address identification define whether or not an extension displays the caller sub-address. 0 = off 1 = on (default = 0 for cos 1~15) 20-09-04 class of service options (incom...
Page 567
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 537 20-10-06 class of service options (answer service) – meet-me conference and paging turn off or on an extension user ability to use meet-me conference and paging. 0 = off 1 = on (default = 1 for cos 1~15) 20-10-07 class of service options...
Page 568
Issue 12.0 univerge sv8100 2 - 538 d term cordless ii terminal 20-11-07 class of service options (hold/ transfer service) – transfer without holding turn off or on an extension user ability to use transfer without holding. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-08 class of service options (...
Page 569
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 539 20-11-17 class of service options (hold/ transfer service) – department group trunk-to-trunk transfer (each telephone group transfer) turn off or on an extension user ability in a department group to use the trunk-to-trunk forwarding ser...
Page 570
Issue 12.0 univerge sv8100 2 - 540 d term cordless ii terminal 20-13-02 class of service options (supplementary service) – long conversation cutoff (incoming) turn off or on extension user ability to use long conversation cutoff for incoming calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-03 ...
Page 571
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 541 20-13-15 class of service options (supplementary service) – barge-in, initiate turn off or on an extension user ability to barge-in on other's calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-16 class of service options (supplement...
Page 572
Issue 12.0 univerge sv8100 2 - 542 d term cordless ii terminal 20-13-26 class of service options (supplementary service) – group listen turn off or on an extension user ability to use group listen. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-27 class of service options (supplementary service) – ...
Page 573
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 543 20-13-38 class of service options (supplementary service) – headset ringing for slt turn off or on an extension user ability to use the headset ringing. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-39 class of service options (supplem...
Page 574
Issue 12.0 univerge sv8100 2 - 544 d term cordless ii terminal operation to program the d term cordless ii: 1. Press and hold down and # , then press talk. The f1 led flashes red. 2. Press r/vol repeatedly to scroll through the line key (lk) and feature options for function key f1. 3. Press mute to ...
Page 575
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 545 3. Announce the call after tone burst or wait for call to be answered. To place an outside call: 1. Press talk. X icon is displayed . 2. Dial trunk access code and number -or- select trunk appearance and dial number. Wait for call to be ...
Page 576
Issue 12.0 univerge sv8100 2 - 546 d term cordless ii terminal to place a conference call: 1. With a call in progress, press conf. 2. Place second internal or external call. 3. Announce conference. 4. Press conf again. A 3-party conference is established. When any party hangs up, the conference stil...
Page 577
Univerge sv8100 issue 12.0 d term cordless ii terminal 2 - 547 to switch from cordless to desk using base unit: 1. When cordless ii is associated with a terminal, use the base unit to switch between cordless ii and the multiline terminal. Refer to cordless ii base unit controls illustration on the n...
Page 578
Issue 12.0 univerge sv8100 2 - 548 d term cordless ii terminal 9. The handset displays digital (f8), and changes redial program to desk/cordless softkey switching mode. 10. Press talk to restore standby mode. 11. Press redial to test this feature. 12. The base unit automatically changes from desk to...
Page 579: Term
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 549 d term cordless lite ii terminal description the nec d term cordless ii lite terminal may be used with the univerge sv8100 system. The dth-4r-1 tel uses 900 mhz fm with adpcm (digital) technology and is connected in tandem to a mult...
Page 580
Issue 12.0 univerge sv8100 2 - 550 d term cordless lite ii terminal synchronous ringing does not apply to the cordless terminals. A beep indicates when the cordless terminal receives off-hook ringing. A spare battery is available as an optional available part. A second battery is not shipped with th...
Page 581
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 551 required component(s) cd-8dlca -or- cd-8dlca with pz-8dlcb daughter board -or- cd-16dlca related features cordless telephone connection guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that...
Page 582
Issue 12.0 univerge sv8100 2 - 552 d term cordless lite ii terminal 10-03-02 etu setup (dlca pkg setup) – logical port number (b1) set up and confirm the basic configuration data for logical port number (b1). 0 = not set 1 = multiline terminal (1~256) 2 = slt adapter (1~256) 6 = pgd(2)-u10 adp (pagi...
Page 583
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 553 10-03-07 etu setup (dlca pkg setup) – logical port number (b2) set up and confirm the basic configuration data for logical port number (b2). 0 = not set 6 = pgd(2)-u10 adp (ext. Speaker) 7 = pgd(2)-u10 adp (paging/tone ringer = 1~8)...
Page 584
Issue 12.0 univerge sv8100 2 - 554 d term cordless lite ii terminal 20-07-11 class of service options (administrator level) – forced trunk disconnect (analog trunk only) turn off or on an extension user ability to use forced trunk disconnect. This allows the extension to disconnect an unsupervised c...
Page 585
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 555 20-07-20 class of service options (administrator level) – smdr printout accumulated account code data define if accumulated account code data is included in the smdr printout for each class of service. 0 = off 1 = on (default = 0 fo...
Page 586
Issue 12.0 univerge sv8100 2 - 556 d term cordless lite ii terminal 20-08-06 class of service options (outgoing call service) – toll restriction override turn off or on toll restricting override (service code 663). 0 = off 1 = on (default = 0 for cos 1~15) 20-08-07 class of service options (outgoing...
Page 587
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 557 20-08-15 class of service options (outgoing call service) – block outgoing caller id turn off or on a user class of service from automatically blocking outgoing caller id information when a call is placed. If block is enabled, the s...
Page 588
Issue 12.0 univerge sv8100 2 - 558 d term cordless lite ii terminal 20-09-04 class of service options (incoming call service) – notification for incoming call list existence determine whether or not the check list message is displayed to indicate a missed call. 0 = off 1 = on (default = 0 for cos 1~...
Page 589
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 559 20-10-07 class of service options (answer service) – automatic off-hook answer turn off or on an extension user ability to use universal auto answer (no service code required). 0 = off 1 = on (default = 0 for cos 1~15) 20-10-08 clas...
Page 590
Issue 12.0 univerge sv8100 2 - 560 d term cordless lite ii terminal 20-11-08 class of service options (hold/ transfer service) – transfer information display turn off or on an extension incoming transfer pre-answer display. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-09 class of service options ...
Page 591
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 561 20-11-18 class of service options (hold/ transfer service) – no recall allow/deny answered transferred calls from recalling the originating extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-19 class of service options (hold...
Page 592
Issue 12.0 univerge sv8100 2 - 562 d term cordless lite ii terminal 20-13-03 class of service options (supplementary service) – long conversation cutoff (outgoing) turn off or on an extension user ability to use long conversation cutoff for outgoing calls. 0 = off 1 = on (default = 0 for cos 1~15) 2...
Page 593
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 563 20-13-16 class of service options (supplementary service) – barge-in, receive turn off or on barge-in at the receiving extension (i.E., barge-in receive). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-17 class of service options (...
Page 594
Issue 12.0 univerge sv8100 2 - 564 d term cordless lite ii terminal 20-13-27 class of service options (supplementary service) – busy on seizing virtual extension if set to 1, a busy extension can be called, while someone is talking on a virtual extension key. Program 20-13-06 (call waiting) must be ...
Page 595
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 565 20-13-39 class of service options (supplementary service) – acd queue status display turn off or on the acd queue status display for an extension class of service. Any extension with this option enabled also hears the queue alarm. 0...
Page 596
Issue 12.0 univerge sv8100 2 - 566 d term cordless lite ii terminal operation to set up and program the d term cordless lite ii (dth-4r-1): 1. Press and hold down and # , then press talk. The f1 led flashes red and f1=lk01 is displayed on the lcd. 2. Press ring/vol repeatedly to scroll through the l...
Page 597
Univerge sv8100 issue 12.0 d term cordless lite ii terminal 2 - 567 a call in progress cannot be switched between the d term cordless lite ii and the associated multiline telephone. Switching held calls between the d term cordless lite ii telephone and the associated multiline telephone is not recom...
Page 598
Issue 12.0 univerge sv8100 2 - 568 d term cordless lite ii terminal this page intentionally left blank.
Page 599: Dtplusware
Univerge sv8100 issue 12.0 dtplusware 2 - 569 dtplusware description dtplusware is a server based xml application that allows nec ip display phones (dt710/730/750) access to the following features and options: view list of received, missed and outgoing calls. Send and receive instant messages to oth...
Page 600
Issue 12.0 univerge sv8100 2 - 570 dtplusware refer to table 2-20 dtplusware oai/tapi license feature matrix for a listing of supported functionality depending on whether the sv8100 is licensed for the minimum oai or includes the optional tapi license. Conditions after a dtplusware sets call forward...
Page 601
Univerge sv8100 issue 12.0 dtplusware 2 - 571 up to 12 predefined instant message templates are supported per dt750/sophisticated user. For contact database pop up to occur on incoming trunk calls caller id information must be provided. Dtplusware version 1.Xx does not provide a contact pop-up for c...
Page 602
Issue 12.0 univerge sv8100 2 - 572 dtplusware when using desktop suite and dtplusware in the same system, dtplusware mobile extension event monitoring is not supported. Windows xp iis server supports a maximum of 10 concurrent external access users. If more than 10 concurrent external access users a...
Page 603
Univerge sv8100 issue 12.0 dtplusware 2 - 573 operating system windows xp professional with sp2 (supports a maximum of 10 concurrent users). Windows 2003 server (supports over 10 concurrent users, use win 2003 server if more than 10 concurrent users are required). Iis 5.1 or higher sv8100 requiremen...
Page 604
Issue 12.0 univerge sv8100 2 - 574 dtplusware guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programm...
Page 605
Univerge sv8100 issue 12.0 dtplusware 2 - 575 20-02-09 system options for multiline telephones – disconnect supervision set to enable (1) for dtplusware. Enable/disable disconnect supervision for the system trunks. 0 = disable 1 = enable (default = 1) 20-02-12 system options for multiline telephones...
Page 606
Issue 12.0 univerge sv8100 2 - 576 dtplusware operation for operation instructions, refer to the user guide for the appropriate telephone. 20-13-24 class of service options (supplementary service) – privacy release by pressing line key set to on (1) for dtplusware. Turn off or on an extension user a...
Page 607: Ecology
Ecology 2 - 577 e ecology description environmental issues, such as global warming or ecology are one of the most important themes in today's world. The following energy saving features are implemented in this system: power cut off mode: based on day/night mode switching, the system can automaticall...
Page 608
Issue 12.0 univerge sv8100 2 - 578 ecology conditions power cut off mode version 7000 or higher main software is required for this feature. If the v7000 enhancement license (0036) expires while in power cut off mode, power does not automatically recover. If this is expected to occur, disable the eco...
Page 609
Univerge sv8100 issue 12.0 ecology 2 - 579 if the power cut off mode is manually set to on during a scheduled power off time, power cut remains in the on state until the next power cut off time, or until the power cut off mode is manually set to off. Power saving mode if the multiline terminal is id...
Page 610
Issue 12.0 univerge sv8100 2 - 580 ecology guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming...
Page 611
Univerge sv8100 issue 12.0 ecology 2 - 581 12-03-01 weekly night service switching assign one of the 10 time patterns programmed in program 12-02-01 to each day of the week. Night mode service group numbers: 01~32 time schedule pattern number: 1~10 day of week: 01 = sunday (default = time pattern 2)...
Page 612
Issue 12.0 univerge sv8100 2 - 582 ecology operation power cut off mode to cut the power for power save group 2 during the night time (19:00-6:00): program 20-53-01: power save group 2 set 1 for night mode service group number program 20-53-01: power save group 3 set 1 for night mode service group n...
Page 613
Univerge sv8100 issue 12.0 ecology 2 - 583 tel 102: power save group 2 tel 103: power save group 3 tel 104: power save group 3 the power to tel 101 and tel 102 cuts at night. Settings using service codes program 15-27-01: tel 101: power save group 2 tel 102: power save group 2 table 2-21 program 12-...
Page 614
Issue 12.0 univerge sv8100 2 - 584 ecology power off for power save group 2 1. Press speaker and dial (service code 731). 2. Dial 02, group 2 3. Dial 1, power off 4. Enter the password (default: 0000) power supply to the system is cut when all terminals of power save group 2 are in an idle state. Pa...
Page 615
Univerge sv8100 issue 12.0 ecology 2 - 585 settings using function keys power off for power save group 2 1. Assign power save key (sc751 code # 06) with additional data 02. 2. Press the power save key. 3. Enter the password (set in program 90-02-02 user id3). 4. The key turns red. Power on for power...
Page 616
Issue 12.0 univerge sv8100 2 - 586 ecology 2. One minute later, led areas highlighted in red darken at tel200. Power failure saving mode set program 15-27-02 to 1 for extensions to have the power cut when the system losses power and runs on battery backup. Example program 15-27-02: tel 101: set to a...
Page 617: E911 Compatibility
Univerge sv8100 issue 12.0 e911 compatibility 2 - 587 e911 compatibility description e911 compatibility ensures that emergency calls always get through. If an emergency occurs, a user goes to any telephone, lifts the handset and dials 911. The system built-in e911 compatibility places the emergency ...
Page 618
Issue 12.0 univerge sv8100 2 - 588 e911 compatibility emergency routing when an extension user dials 911, the system can automatically find a trunk for the call. The system can choose a route to which the user normally does not have access. If all normal routes are busy, the system can even disconne...
Page 619
Univerge sv8100 issue 12.0 e911 compatibility 2 - 589 the 911 cut through feature does not work when dialing trunk access+911 (version 3000 and lower software). The 911 cut through feature works when dialing trunk access+911 (version 4000 and higher software). Calling party number (cpn) cpn sent whe...
Page 620
Issue 12.0 univerge sv8100 2 - 590 e911 compatibility cpn sent when making a normal trunk call from a virtual extension (ve). Table 2-23 cpn for ve standard calls prg 99-01-58 prg 20-08-13 prg 21-12-01 prg 21-13-01 cpn: prg terminal ve off off not assigned not assigned not assigned none not assigned...
Page 621
Univerge sv8100 issue 12.0 e911 compatibility 2 - 591 cpn sent when making a 911 call from a terminal. Table 2-24 cpn for 911 calls prg 99-01-58 prg 20-08-13 prg 21-12-01 prg 21-13-01 cpn: prg off off not assigned not assigned none assigned none assigned not assigned 21-12-01 assigned 21-12-01 o...
Page 622
Issue 12.0 univerge sv8100 2 - 592 e911 compatibility cpn sent when making a 911 call from a virtual extension (ve). Table 2-25 cpn for ve 911 calls prg 99-01-58 prg 20-08-13 prg 21-12-01 prg 21-13-01 cpn: prg terminal ve off off not assigned not assigned not assigned none not assigned assigned none...
Page 623
Univerge sv8100 issue 12.0 e911 compatibility 2 - 593 cpn sent when making a normal trunk call across ccis trunks from a terminal. Figure 2-16 ccis standard calls table 2-26 cpn for ccis standard calls system a system b cpn: prg v3000 and lower cpn: prg v4000 and higher prg 99-01-58 prg 20-08-13 prg...
Page 624
Issue 12.0 univerge sv8100 2 - 594 e911 compatibility off on not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) o...
Page 625
Univerge sv8100 issue 12.0 e911 compatibility 2 - 595 on off not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) o...
Page 626
Issue 12.0 univerge sv8100 2 - 596 e911 compatibility on on not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on...
Page 627
Univerge sv8100 issue 12.0 e911 compatibility 2 - 597 cpn sent when making a normal trunk call across ccis trunks from a virtual extension (ve). Table 2-27 cpn for ccis ve standard calls system a system b cpn: prg v3000 and lower cpn: prg v4000 and higher prg 99-01-58 prg 20-08-13 prg 21-12-01 prg 2...
Page 628
Issue 12.0 univerge sv8100 2 - 598 e911 compatibility off off assigned not assigned not assigned off not assigned off none 21-12-01 (sysa) on 21-12-01 (sysa) 21-12-01 (sysa) assigned off 21-12-01 (sysb) 21-12-01 (sysa) on 21-12-01 (sysa) 21-12-01 (sysa) on not assigned off none 21-12-01 (sysa) on 21...
Page 629
Univerge sv8100 issue 12.0 e911 compatibility 2 - 599 off on not assigned not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-1...
Page 630
Issue 12.0 univerge sv8100 2 - 600 e911 compatibility off on assigned not assigned not assigned off not assigned off none 21-12-01 (sysa) on 21-12-01 (sysa) 21-12-01 (sysa) assigned off 21-12-01 (sysb) 21-12-01 (sysa) on 21-12-01 (sysa) 21-12-01 (sysa) on not assigned off none 21-12-01 (sysa) on 21-...
Page 631
Univerge sv8100 issue 12.0 e911 compatibility 2 - 601 on off not assigned not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-1...
Page 632
Issue 12.0 univerge sv8100 2 - 602 e911 compatibility on off assigned not assigned not assigned off not assigned off none 21-12-01 (sysa) on 21-12-01(sysa) 21-12-01 (sysa) assigned off 21-12-01 (sysb) 21-12-01 (sysa) on 21-12-01(sysa) 21-12-01 (sysa) on not assigned off none 21-12-01 (sysa) on 21-12...
Page 633
Univerge sv8100 issue 12.0 e911 compatibility 2 - 603 on on not assigned not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12...
Page 634
Issue 12.0 univerge sv8100 2 - 604 e911 compatibility on on assigned not assigned not assigned off not assigned off none 21-12-01 (sysa) on 21-12-01(sysa) 21-12-01 (sysa) assigned off 21-12-01 (sysb) 21-12-01 (sysa) on 21-12-01(sysa) 21-12-01 (sysa) on not assigned off none 21-12-01 (sysa) on 21-12-...
Page 635
Univerge sv8100 issue 12.0 e911 compatibility 2 - 605 cpn sent when making a 911 call across ccis trunks from a terminal. Table 2-28 cpn for ccis 911 calls system a system b cpn: prg v3000 and lower cpn: prg v4000 and higher prg 99-01-58 prg 20-08-13 prg 21-12-01 prg 21-13-01 prg 20-08-13 prg 21-12-...
Page 636
Issue 12.0 univerge sv8100 2 - 606 e911 compatibility off on not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) o...
Page 637
Univerge sv8100 issue 12.0 e911 compatibility 2 - 607 on off not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) o...
Page 638
Issue 12.0 univerge sv8100 2 - 608 e911 compatibility on on not assigned not assigned off not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on 21-12-01 (sysb) 21-12-01 (sysb) on not assigned off none none on none none assigned off 21-12-01 (sysb) 21-12-01 (sysb) on...
Page 639
Univerge sv8100 issue 12.0 e911 compatibility 2 - 609 cpn sent when making a 911 call across ccis trunks from a virtual extension (ve). Table 2-29 cpn for ccis ve 911 calls system a system b cpn: prg v3000 and lower cpn: prg v4000 and higher prg 99-01-58 prg 20-08-13 prg 21-12-01 prg 21-13-01 prg 20...
Page 640
Issue 12.0 univerge sv8100 2 - 610 e911 compatibility off off assigned not assigned not assigned off not assigned off none 21-12-01(sysa) on 21-12-01(sysa) 21-12-01(sysa) assigned off 21-12-01(sysb) 21-12-01(sysa) on 21-12-01(sysa) 21-12-01(sysa) on not assigned off none 21-12-01(sysa) on 21-12-01(s...
Page 641
Univerge sv8100 issue 12.0 e911 compatibility 2 - 611 off on not assigned not assigned not assigned off not assigned off none none on none none assigned off 21-12-01(sysb) 21-12-01(sysb) on 21-12-01(sysb) 21-12-01(sysb) on not assigned off none none on none none assigned off 21-12-01(sysb) 21-12-01(...
Page 642
Issue 12.0 univerge sv8100 2 - 612 e911 compatibility off on assigned not assigned not assigned off not assigned off none 21-12-01(sysa) on 21-12-01(sysa) 21-12-01(sysa) assigned off 21-12-01(sysb) 21-12-01(sysa) on 21-12-01(sysa) 21-12-01(sysa) on not assigned off none 21-12-01(sysa) on 21-12-01(sy...
Page 643
Univerge sv8100 issue 12.0 e911 compatibility 2 - 613 on off not assigned not assigned not assigned off not assigned off none none on none none assigned off 21-12-01(sysb) 21-12-01(sysb) on 21-12-01(sysb) 21-12-01(sysb) assigned on not assigned off none none on none none assigned off 21-12-01(sysb) ...
Page 644
Issue 12.0 univerge sv8100 2 - 614 e911 compatibility on off assigned not assigned not assigned off not assigned off none 21-12-01(sysa) on 21-12-01(sysa) 21-12-01(sysa) assigned off 21-12-01(sysb) 21-12-01(sysa) on 21-12-01(sysa) 21-12-01(sysa) on not assigned off none 21-12-01(sysa) on 21-12-01(sy...
Page 645
Univerge sv8100 issue 12.0 e911 compatibility 2 - 615 on on not assigned not assigned not assigned off not assigned off none none on none none assigned off 21-12-01(sysb) 21-12-01(sysb) on 21-12-01(sysb) 21-12-01(sysb) on not assigned off none none on none none assigned off 21-12-01(sysb) 21-12-01(s...
Page 646
Issue 12.0 univerge sv8100 2 - 616 e911 compatibility on on assigned not assigned not assigned off not assigned off none 21-12-01(sysa) on 21-12-01(sysa) 21-12-01(sysa) assigned off 21-12-01(sysb) 21-12-01(sysa) on 21-12-01(sysa) 21-12-01(sysa) on not assigned off none 21-12-01(sysa) on 21-12-01(sys...
Page 647
Univerge sv8100 issue 12.0 e911 compatibility 2 - 617 cpn sent when making a 911 call from a terminal by pressing a co line key and then dialing 911. Default setting disabled system availability terminals none table 2-30 cpn for line key+911 calls prg 99-01-58 prg 20-08-13 prg 21-12-01 prg 21-13-01 ...
Page 648
Issue 12.0 univerge sv8100 2 - 618 e911 compatibility required component(s) none related features automatic route selection central office calls, placing t1 trunking (with ani/dnis compatibility) isdn compatibility guide to feature programming the level 1, level 2 and level 3 columns indicate the pr...
Page 649
Univerge sv8100 issue 12.0 e911 compatibility 2 - 619 14-06-01 trunk group routing – priority order number set the priority order number 1~4. 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbers 2, 3, ...
Page 650
Issue 12.0 univerge sv8100 2 - 620 e911 compatibility calling party number presentation: program number program name description/comments assigned data level 1 2 3 10-03-05 etu setup (prta pkg setup) – clip information based on this setting, the system includes a presentation allowed (1) or presenta...
Page 651
Univerge sv8100 issue 12.0 e911 compatibility 2 - 621 operation to place an emergency 911 call: when dial 911 routing without trunk access is enabled 1. Go to any telephone. 2. Lift the handset or press speaker. 3. Dial 911. When dial 911 routing without trunk access is disabled 1. Go to any telepho...
Page 652
Issue 12.0 univerge sv8100 2 - 622 e911 compatibility to turn off the e911 alarm at your telephone: 1. Lift the handset or press speaker. 2. Dial 786. The alarm goes off. - or - (if you have a display telephone) 1. Press the exit key once to turn off the alarm. 2. Press the exit key again to clear t...
Page 653: Electra Elite Ipk Terminals
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 623 electra elite ipk terminals description the electra elite ipk terminals provide ergonomic form and user-friendly functions. With advanced digital circuitry, the ipk terminals consist of distinct models to meet diverse user telephone term...
Page 654
Issue 12.0 univerge sv8100 2 - 624 electra elite ipk terminals the lcd of the univerge sv8100 terminal provides a volume bar indication, while adjusting the following volume levels or controls: speaker volume handset/headset volume bgm volume ring volume/off-hook ring volume lcd contrast only englis...
Page 655
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 625 with non-ip electra elite ipk terminals, up to two adapters can be installed in a telephone. For compatibility of multiple adapter units, refer to the following table: an ac-2r unit/ac-3r unit (ac adapter) is required when any of the fol...
Page 656
Issue 12.0 univerge sv8100 2 - 626 electra elite ipk terminals required component(s) cd-8dlca blade pz-8dlcb daughter board cd-16dlca blade optional component(s) ad(a)-r unit (adapter for call recording) ap(a)-r unit (analog port adapter [without ringer]) ap(r)-r unit (analog port adapter [with ring...
Page 657
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 627 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for...
Page 658
Issue 12.0 univerge sv8100 2 - 628 electra elite ipk terminals 10-03-04 etu setup (dlca pkg setup) – optional installed unit 1 (only applies to dth/dtr telephones) set up and confirm the basic configuration data for optional installed unit 1. 0 = none 1 = apr module 2 = apa module 3 = ada module 4 =...
Page 659
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 629 20-07-01 class of service options (administrator level) – manual night service enabled turn off or on an extension for manual night service switching (service code 718). This option must be enabled for an extension to display the night i...
Page 660
Issue 12.0 univerge sv8100 2 - 630 electra elite ipk terminals 20-07-13 class of service options (administrator level) – vrs record (vrs msg operation) turn off or on an extension user ability to record, erase or listen to vrs messages. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos ...
Page 661
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 631 20-07-25 class of service options (administrator level) – set/ cancel caller id refuse enable/disable an extension user ability to set or cancel caller id refuse. 0 = off 1 = on (default = 0 for cos 1~15) 20-07-26 class of service option...
Page 662
Issue 12.0 univerge sv8100 2 - 632 electra elite ipk terminals 20-08-09 class of service options (outgoing call service) – hotline/extension ringdown turn off or on ringdown extension for extensions with this cos. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-10 class of service options (outgoing ...
Page 663
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 633 20-08-19 class of service options (outgoing call service) – hotline for spk turn off or on an extension user ability to activate hotline or ringdown when pressing speaker. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-20 class of servi...
Page 664
Issue 12.0 univerge sv8100 2 - 634 electra elite ipk terminals 20-09-05 class of service options (incoming call service) – signal/ voice call turn off or on an extension user ability to enable handsfree answerback or forced intercom ringing for their incoming intercom calls. 0 = off 1 = on (default ...
Page 665
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 635 20-10-08 class of service options (answer service) – virtual extension off-hook answer turn off or on an extension user ability to answer an incoming call on a call arrival (car)/secondary incoming extension (sie)/ virtual extension simp...
Page 666
Issue 12.0 univerge sv8100 2 - 636 electra elite ipk terminals 20-11-08 class of service options (hold/ transfer service) – transfer information display turn off or on an extension incoming transfer preanswer display. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-09 class of service options (hold/...
Page 667
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 637 20-11-18 class of service options (hold/ transfer service) – no recall no recall set to allow does not stop transferred calls from recalling from a virtual extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-19 class of service op...
Page 668
Issue 12.0 univerge sv8100 2 - 638 electra elite ipk terminals 20-13-01 class of service options (supplementary service) – long conversation alarm turn off or on the warning tone for long conversation (not for single line telephones). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-02 class of servi...
Page 669
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 639 20-13-12 class of service options (supplementary service) – room monitor, extension being monitored turn off or on an extension ability to be monitored by other extensions. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-13 class of serv...
Page 670
Issue 12.0 univerge sv8100 2 - 640 electra elite ipk terminals 20-13-22 class of service options (supplementary service) – busy status display (called party status) turn off or on an extension ability to display the detail state of called party. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-23 cla...
Page 671
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 641 20-13-33 class of service options (supplementary service) – acd supervisor’s position enhancement set this option to on for the operator to use service codes in program 11-13-10 through program 11-13-13. 0 = off 1 = on (default = 0 for c...
Page 672
Issue 12.0 univerge sv8100 2 - 642 electra elite ipk terminals 20-13-45 class of service options (supplementary service) – mic key mode while call monitoring set per class of service, when in call monitoring mode determines if the monitored party receives the barge in alert tone when coaching mode i...
Page 673
Univerge sv8100 issue 12.0 electra elite ipk terminals 2 - 643 20-14-05 class of service options for disa/e&m – operator calling enable/disable a disa or tie trunk caller ability to dial 0 for the telephone system operator. 0 = off 1 = on (default = 1 for cos 1~15) 20-14-06 class of service options ...
Page 674
Issue 12.0 univerge sv8100 2 - 644 electra elite ipk terminals operation refer to individual features for details. Table 2-31 electra elite ipk telephone specifications dth-16ld-1 dth-32d-1 dth-16d-1 dth-8d-1 dth-8-1 dedicated function keys 11 11 11 11 11 line/feature access/ programmable feature ac...
Page 675
Facsimile co branch connection 2 - 645 f facsimile co branch connection description the univerge sv8100 system provides branch connection of locally provided facsimile machines to co/pbx lines. Additional dedicated co/pbx lines are not required for a facsimile to operate. The facsimile shares any co...
Page 676
Issue 12.0 univerge sv8100 2 - 646 facsimile co branch connection system availability terminals none required component(s) cd-4cotb related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the...
Page 677
Univerge sv8100 issue 12.0 facsimile co branch connection 2 - 647 operation none 14-05-01 trunk group assign trunks to trunk groups (1~100). Trunk group number: 0~100 priority number: 1~200 (default trunks 1~200 = priority 1~200) 22-01-04 system options for incoming calls – dil no answer recall time...
Page 678
Issue 12.0 univerge sv8100 2 - 648 facsimile co branch connection this page intentionally left blank.
Page 679: Flash
Univerge sv8100 issue 12.0 flash 2 - 649 flash description flash allows an extension user to access certain co and pbx features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected telco or pbx offers. You must set the flash para...
Page 680
Issue 12.0 univerge sv8100 2 - 650 flash related features drop key pbx compatibility vm8000 inmail guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are us...
Page 681
Univerge sv8100 issue 12.0 flash 2 - 651 15-03-04 single line telephone basic data setup – flashing enable/disable flash for single line (500/2500 type) telephones. 0 = no 1 = yes (default = 1) 81-10-07 cot initial data setup – hookflash time selection 1 set the flash duration (16~4080ms) for analog...
Page 682
Issue 12.0 univerge sv8100 2 - 652 flash operation to flash the trunk you are on: from a multiline terminal 1. Press recall. From a single line telephone 1. Hookflash. 2. Dial # 3 ..
Page 683: Flexible System Numbering
Univerge sv8100 issue 12.0 flexible system numbering 2 - 653 flexible system numbering description flexible system numbering lets you reassign the system port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory t...
Page 684
Issue 12.0 univerge sv8100 2 - 654 flexible system numbering conditions programming follows a telephone extension number, not the port number in most cases. If you relocate a telephone, you may need to change additional programming. For example, if you change the extension assigned to a port in prog...
Page 685
Univerge sv8100 issue 12.0 flexible system numbering 2 - 655 default setting extensions and virtuals are numbered in the following order: program 11-02-01 and program 11-04-01 physical extensions: extn port 1 = 101 ~ extn port 99 = 199 extn port 100 = 3101 ~ extn port 256 = 3257 virtual extensions/c...
Page 686
Issue 12.0 univerge sv8100 2 - 656 flexible system numbering system availability terminals all terminals required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the...
Page 687
Univerge sv8100 issue 12.0 flexible system numbering 2 - 657 11-04-01 virtual extension numbering assign virtual extension numbers. Up to eight digits 1 201 2 202 3 203 ~ ~ 99 299 100 3601 ~ ~ 256 3857 11-06-01 aci extension numbering define the virtual extension number to be used for the aci extens...
Page 688
Issue 12.0 univerge sv8100 2 - 658 flexible system numbering 11-10-07 service code setup (for system administrator) – canceling the automatic transfer for each trunk line set the service code for canceling automatic transfer for each trunk line. Mlt (default = 734) 11-10-08 service code setup (for s...
Page 689
Univerge sv8100 issue 12.0 flexible system numbering 2 - 659 11-10-26 service code setup (for system administrator) – forced trunk disconnect customize the forced trunk disconnect service codes for the system administrator. Mlt, slt (default not assigned) 11-10-27 service code setup (for system admi...
Page 690
Issue 12.0 univerge sv8100 2 - 660 flexible system numbering 11-11-08 service code setup (for setup/ entry operation) – do not disturb set the service code for setting call forwarding for do not disturb. Mlt, slt (default = 747) 11-11-09 service code setup (for setup/ entry operation) – answer messa...
Page 691
Univerge sv8100 issue 12.0 flexible system numbering 2 - 661 11-11-21 service code setup (for setup/ entry operation) – check incoming ring tones check incoming ring tones used for registration and setup. Mlt (default = 711) 11-11-22 service code setup (for setup/ entry operation) – extension name p...
Page 692
Issue 12.0 univerge sv8100 2 - 662 flexible system numbering 11-11-34 service code setup (for setup/ entry operation) – temporary toll restriction override customize the temporary toll restriction override used for registration and setup. Mlt, slt (default = 775) 11-11-35 service code setup (for set...
Page 693
Univerge sv8100 issue 12.0 flexible system numbering 2 - 663 11-11-49 service code setup (for setup/ entry operation) – set/cancel call forward both ring (split) assign the call forward both ring split service code. Mlt, slt (default not assigned) 11-11-50 service code setup (for setup/ entry operat...
Page 694
Issue 12.0 univerge sv8100 2 - 664 flexible system numbering 11-12-05 service code setup (for service access) – cancel camp-on customize the service code, used for cancelling camp-on. Mlt, slt (default = 770) 11-12-06 service code setup (for service access) – switching of voice call and signal call ...
Page 695
Univerge sv8100 issue 12.0 flexible system numbering 2 - 665 11-12-21 service code setup (for service access) – meet-me answer to specified internal paging group customize the service codes used for meet-me answer to specified internal paging group service access. Mlt, slt (default = 764) 11-12-22 s...
Page 696
Issue 12.0 univerge sv8100 2 - 666 flexible system numbering 11-12-34 service code setup (for service access) – answer for group hold if required, redefine the service code used to answer a specific trunk which is either ringing or on hold. Mlt, slt (default = 762) 11-12-35 service code setup (for s...
Page 697
Univerge sv8100 issue 12.0 flexible system numbering 2 - 667 11-12-51 service code setup (for service access) – vm access (sv8100 inmail and vms) customize the service codes used for the vm access (inmail and vms). Mlt, slt (default = 8) 11-12-52 service code setup (for service access) – live monit...
Page 698
Issue 12.0 univerge sv8100 2 - 668 flexible system numbering 11-13-09 service code setup (for acd) – agent id code logout assign to allow an aic agent to log out of a group. Mlt (default not assigned) 11-13-10 service code setup (for acd) – acd agent login by supervisor assign to allow an acd superv...
Page 699
Univerge sv8100 issue 12.0 flexible system numbering 2 - 669 11-14-09 service code setup (for hotel) – set room to room call restriction customize the set room to room call extension used with the hotel/ motel feature. Mlt, slt (default = 635) 11-14-10 service code setup (for hotel) – cancel room to...
Page 700
Issue 12.0 univerge sv8100 2 - 670 flexible system numbering 11-15-03 service code setup, administrative (for special access) – backup data save this service code is used to back up the programmed data on the sram and call history to the flash rom. While saving the database, it may cause system lock...
Page 701
Univerge sv8100 issue 12.0 flexible system numbering 2 - 671 11-16-02 single digit service code setup – barge-in set up item 02 for single digit barge-in. For example, you can assign item 02 to use digit 5 for barge-in. This would allow you to program a function key with an extension number plus the...
Page 702
Issue 12.0 univerge sv8100 2 - 672 flexible system numbering operation none 11-20-02 dial extension analyze table – type of dials assign the type of dial for the extension analyze table from program 11-20-01. Type of dials: 0 = not used 1 = service code 2 = extension number 5 = operator access 6 = f...
Page 703: Flexible Timeouts
Univerge sv8100 issue 12.0 flexible timeouts 2 - 673 flexible timeouts description the flexible timeouts feature provides a variety of timers in the resident system program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according t...
Page 704
Issue 12.0 univerge sv8100 2 - 674 flexible timeouts 22-01-04 20-31-08 dil no answer recall time a dil that rings its programmed destination longer than this time diverts to the dil no answer ring group (program 22-08-01). Trunk timer class is referred by the trunk. 22-01-06 20-31-09 did ring-no-ans...
Page 705
Univerge sv8100 issue 12.0 flexible timeouts 2 - 675 conditions timer classes are also used for car/ve. When timer class is set to 0 it uses the system-wide timers. All stations and trunks are assigned to timer class 0 at default. Both system-wide timers (timer class 0) and timer class timers (timer...
Page 706
Issue 12.0 univerge sv8100 2 - 676 flexible timeouts required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are...
Page 707
Univerge sv8100 issue 12.0 flexible timeouts 2 - 677 20-31-02 timer class timer assignment – callback / trunk queuing cancel time the system cancels an extension callback or trunk queueing request after this time. 0~64800 (seconds) (default = 64800) 20-31-03 timer class timer assignment – car/sie/vi...
Page 708
Issue 12.0 univerge sv8100 2 - 678 flexible timeouts 20-31-11 timer class timer assignment – hold recall callback time (non exclusive hold) a trunk recalling from hold or park rings an extension for this time. This time works with hold recall time or park hold time. After this time, the system invok...
Page 709
Univerge sv8100 issue 12.0 flexible timeouts 2 - 679 20-31-20 timer class timer assignment – long conversation disconnect (trunk to trunk) determine the time the system waits before disconnecting a disa caller or any trunk-to-trunk (such as tandem trunking) conversation call after the long conversat...
Page 710
Issue 12.0 univerge sv8100 2 - 680 flexible timeouts 22-01-06 system options for incoming calls – did ring-no-answer time set the did ring no answer (rna) intercept time (0~64800 seconds). In systems with rna intercept, the did call rings the destination extension for this time, and then rings inter...
Page 711
Univerge sv8100 issue 12.0 flexible timeouts 2 - 681 operation please refer to the feature for the operation. 25-07-02 system timers for vrs/disa – vrs/disa no answer time a vrs/disa caller can ring an extension for this time before the system sets the call as a ring no answer. After this time expir...
Page 712
Issue 12.0 univerge sv8100 2 - 682 flexible timeouts this page intentionally left blank.
Page 713: Forced Trunk Disconnect
Univerge sv8100 issue 12.0 forced trunk disconnect 2 - 683 forced trunk disconnect description forced trunk disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced trunk disconnect lets a user acc...
Page 714
Issue 12.0 univerge sv8100 2 - 684 forced trunk disconnect related features central office calls, placing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels...
Page 715
Univerge sv8100 issue 12.0 forced trunk disconnect 2 - 685 operation to disconnect a busy trunk: multiline terminal 1. Press line key for trunk. - or - dial trunk access code ( # 9 + trunk number). You hear busy tone. Trunk numbers are 001~200. 2. Dial the service code (not set at default). You hear...
Page 716
Issue 12.0 univerge sv8100 2 - 686 forced trunk disconnect this page intentionally left blank.
Page 717: General Purpose Relay
General purpose relay 2 - 687 g general purpose relay description the system allows up to eight general purpose relays using pgd(2)-u10 adp’s (four relays per pgd unit) and one general purpose relay built into the cd-cp00-us for a maximum of nine relays. These relays are normally opened and can be c...
Page 718
Issue 12.0 univerge sv8100 2 - 688 general purpose relay the general purpose relay cannot be activated by disa. Default setting disabled system availability terminals all multiline terminals (using access code) multiline terminal (using line key) required component(s) pgd(2)-u10 adp cd-cp00-us relat...
Page 719
Univerge sv8100 issue 12.0 general purpose relay 2 - 689 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featu...
Page 720
Issue 12.0 univerge sv8100 2 - 690 general purpose relay 10-05-01 general purpose relay setup – slot no. Physical port of dlca sensor circuit no. Define which relay circuits (5~8) on the pgd(2)-u10 adp are used for general purpose relays. A maximum of (8) general purpose relay can be assigned using ...
Page 721
Univerge sv8100 issue 12.0 general purpose relay 2 - 691 operation to activate a relay: multiline terminal 1. Press speaker. 2. Dial 780. 3. Dial relay number (0~8). 0 is for the relay on the cd-cp00-us, 1~8 are relays on the pgd(2)-u10 adp. - or - 1. Press the line key assigned as a general purpose...
Page 722
Issue 12.0 univerge sv8100 2 - 692 general purpose relay 3. Dial relay number (0~8). 0 is for the relay on the cd-cp00-us, 1~8 are relays on the pgd(2)-u10 adp. - or - 1. Press the line key assigned as a general purpose relay (the key is not lit). - or - 1. Wait for the drive timer to expire. Single...
Page 723: Group Call Pickup
Univerge sv8100 issue 12.0 group call pickup 2 - 693 group call pickup description group call pickup allows an extension user to answer a call ringing another extension in a pickup group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or p...
Page 724
Issue 12.0 univerge sv8100 2 - 694 group call pickup system availability terminals all terminals required component(s) none related features central office calls, answering directed call pickup programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate ...
Page 725
Univerge sv8100 issue 12.0 group call pickup 2 - 695 11-12-27 service code setup (for service access) – call pickup customize the service codes for call pickup. Mlt, slt (default = # ) 11-12-28 service code setup (for service access) – call pickup for another group customize the service codes for ...
Page 726
Issue 12.0 univerge sv8100 2 - 696 group call pickup operation to answer a call ringing another telephone in your pickup group: 1. Pick up the handset or press speaker. 2. At multiline terminal only, press the group call pickup key (program 15-07 or sc 751: 24). - or - dial 756 or # . Service code #...
Page 727: Group Listen
Univerge sv8100 issue 12.0 group listen 2 - 697 group listen description group listen permits a multiline terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation. Group list...
Page 728
Issue 12.0 univerge sv8100 2 - 698 group listen guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...
Page 729
Univerge sv8100 issue 12.0 group listen 2 - 699 to cancel group listen (without hanging up your call): 1. Do not hang up. 2. Press the flashing speaker. You can talk to the caller over the handset. Your co-workers can no longer hear the caller’s voice..
Page 730
Issue 12.0 univerge sv8100 2 - 700 group listen this page intentionally left blank.
Page 731: Handset Mute
Handset mute 2 - 701 h handset mute description handset mute is provided to most terminals connected to the univerge sv8100 system. While talking on the multiline terminal handset, a station user can dial a feature code or press mic to mute the transmit speech path. The station user can still hear t...
Page 732
Issue 12.0 univerge sv8100 2 - 702 handset mute guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...
Page 733
Univerge sv8100 issue 12.0 handset mute 2 - 703 table 2-33 service tone setup defaults, program 80-01-01 service tone no. Service tone repeat count unit count basic tone no. Duration gain level (db) 1 no tone 0 basic 1 0 10 32 (0db) 2 internal dial tone 0 basic 1 9 10 32 (0db) 3 stutter dial tone 0 ...
Page 734
Issue 12.0 univerge sv8100 2 - 704 handset mute 19 door box chime 1 3 basic 6 4 4 2 2 2 0 2 2 3 4 6 5 38 (+3db) 26 (-3db) 38 (+3db) 26 (-3db) 14 (-9db) 32 (0db) 20 door box chime 2 3 basic 6 7 7 5 5 5 0 2 2 3 4 6 5 38 (+3db) 26 (-3db) 38 (+3db) 26 (-3db) 14 (-9db) 32 (0db) 21 door box chime 3 3 basi...
Page 735
Univerge sv8100 issue 12.0 handset mute 2 - 705 30 door box call tone 1 basic 2 0 6 1 1 32 (0db) 32 (0db) 31 paging tone 2 basic 2 0 6 1 1 32 (0db) 32 (0db) 32 splash tone 1 1 basic 2 0 6 1 1 32 (0db) 32 (0db) 33 splash tone 2 2 basic 2 0 6 1 1 32 (0db) 32 (0db) 34 splash tone 3 3 basic 2 0 6 1 1 32...
Page 736
Issue 12.0 univerge sv8100 2 - 706 handset mute 50 external special audible ring tone 0 3 10 12 0 10 2 30 32 (0db) 32 (0db) 32 (0db) 51 external intercept tone 0 2 12 4 3 2 32 (0db) 32 (0db) 52 external call waiting tone 1 1 12 3 32 (0db) 53 external executive override tone 1 1 12 10 32 (0db) 54 pro...
Page 737
Univerge sv8100 issue 12.0 handset mute 2 - 707 operation while talking on a terminal handset: 1. Press mic. - or - 2. Press feature + dial 1. - or - 3. Press the handset transmission cut-off key (program15-07-01; key 40 or sc 751 key code 40). Table 2-34 service tone setup, program 80-01-02 item no...
Page 738
Issue 12.0 univerge sv8100 2 - 708 handset mute this page intentionally left blank.
Page 739: Handsfree and Monitor
Univerge sv8100 issue 12.0 handsfree and monitor 2 - 709 handsfree and monitor description handsfree allows a multiline terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick ...
Page 740
Issue 12.0 univerge sv8100 2 - 710 handsfree and monitor system availability terminals all multiline terminals required component(s) none related features central office calls, answering central office calls, placing microphone cutoff prime line selection guide to feature programming the level 1, le...
Page 741
Univerge sv8100 issue 12.0 handsfree and monitor 2 - 711 operation to talk handsfree: 1. Press speaker, trunk line key or virtual extension key. 2. Place the call. 3. Speak toward the telephone when the called party answers. To change a handset call to a handsfree call: 1. Press speaker and hang up ...
Page 742
Issue 12.0 univerge sv8100 2 - 712 handsfree and monitor to turn on/off monitor: 1. Press mic, feature + 1, or the microphone function key (program 15-07 or sc 751 : 02) to turn on or off the microphone. Monitor is off when mic led is lit, the microphone function key is lit, or the handset is lifted...
Page 743
Univerge sv8100 issue 12.0 handsfree answerback/forced intercom ringing 2 - 713 handsfree answerback/forced intercom ringing description handsfree answerback permits an extension user to respond to a voice-announced intercom call by speaking toward the telephone, without lifting the handset. Like ha...
Page 744
Issue 12.0 univerge sv8100 2 - 714 handsfree answerback/forced intercom ringing related features handsfree and monitor microphone cutoff guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are m...
Page 745
Univerge sv8100 issue 12.0 handsfree answerback/forced intercom ringing 2 - 715 operation to enable handsfree answerback for your incoming intercom calls: 1. Press idle speaker. 2. Dial 721. 3. Press speaker to hang up. This disables forced intercom ringing. To enable forced intercom ringing for you...
Page 746
Issue 12.0 univerge sv8100 2 - 716 handsfree answerback/forced intercom ringing to change the way your intercom call signals the extension you are calling: 1. Dial 1. If ringing, your call voice-announces. If voice-announced, your call starts to ring the destination. This option is also available at...
Page 747: Headset Operation
Univerge sv8100 issue 12.0 headset operation 2 - 717 headset operation description a multiline terminal user can use a customer-provided headset in place of the handset. Like using handsfree, using the headset frees up the user’s hands for other work. However, headset operation provides privacy not ...
Page 748
Issue 12.0 univerge sv8100 2 - 718 headset operation required component(s) headset related features handsfree answerback/forced intercom ringing programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming t...
Page 749
Univerge sv8100 issue 12.0 headset operation 2 - 719 15-02-43 multiline telephone basic data setup – headset ring duration if incoming ringing is set for headset, set the duration the call rings the headset before ringing the speaker. 0 = no switch to speaker ring 1 = 10 seconds 2 = 20 seconds 3 = 3...
Page 750
Issue 12.0 univerge sv8100 2 - 720 headset operation operation to enable the headset: 1. Plug in the headset in the headset jack on the bottom of the telephone. 2. Program a headset key (program 15-07 or sc 751: 05). You hear a confirmation beep. To use the headset: the headset key lights when on a ...
Page 751: Hold
Univerge sv8100 issue 12.0 hold 2 - 721 hold description hold lets an extension user put a call in a temporary waiting state. The caller on hold hears silence or music on hold, not conversation in the extension user’s work area. While the call waits on hold, the extension user may process calls or u...
Page 752
Issue 12.0 univerge sv8100 2 - 722 hold conditions the called extension must lift the handset or press speaker before the call can be placed on hold. Callers on hold hear music on hold, if programmed. An extension can have function keys for system hold and exclusive hold. Analog single line telephon...
Page 753
Univerge sv8100 issue 12.0 hold 2 - 723 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming. L...
Page 754
Issue 12.0 univerge sv8100 2 - 724 hold 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access and access when trunk on hold 5 = inco...
Page 755
Univerge sv8100 issue 12.0 hold 2 - 725 15-07-01 programmable function keys assign a function key for exclusive hold (code 45). If an extension has its fixed hold key reassigned in program 15-02-06, assign a function key for system hold (code 44). Line key 1~48 0~99 (normal function code 751 by defa...
Page 756
Issue 12.0 univerge sv8100 2 - 726 hold operation system hold: to place an outside call on system hold: press hold. To pick up an outside call on system hold: press the flashing cap key. - or - if you know the specific line number, dial 672 + line number (001~200). Exclusive hold: to place an outsid...
Page 757
Univerge sv8100 issue 12.0 hold 2 - 727 single line telephone 1. Hookflash. 2. Dial 749. To pick up an outside call on exclusive hold: press flashing cap key. Single line telephone dial 759. Group hold: to place a call on hold so anyone in your department group can pick it up: 1. Press hold. 2. Dial...
Page 758
Issue 12.0 univerge sv8100 2 - 728 hold to pick up an intercom call on intercom hold: 1. Press speaker. 2. Press flashing icm ( 00) or conf..
Page 759: Hot Key-Pad
Univerge sv8100 issue 12.0 hot key-pad 2 - 729 hot key-pad description the hot key-pad feature allows the user to place a call without lifting the handset or pressing speaker. When the user dials another extension number on an idle telephone with hot key-pad enabled, the speaker lights and the inter...
Page 760
Issue 12.0 univerge sv8100 2 - 730 hot key-pad required software none related features central office calls, placing class of service dialing number preview hotline intercom voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that a...
Page 761
Univerge sv8100 issue 12.0 hot key-pad 2 - 731 operation to place an intercom call using hot key-pad: 1. The multiline terminal is idle. There is no need to press speaker. 2. Dial the extension. 3. Dialed extension rings. To place a trunk call using hot key-pad: 1. The multiline terminal is idle. Th...
Page 762
Issue 12.0 univerge sv8100 2 - 732 hot key-pad this page intentionally left blank.
Page 763: Hotel/motel
Univerge sv8100 issue 12.0 hotel/motel 2 - 733 hotel/motel description your univerge sv8100 telephone system provides hotel/motel services in addition to the many features available to business users. These hotel/motel services help you run your facility more efficiently, save you time and money and...
Page 764
Issue 12.0 univerge sv8100 2 - 734 hotel/motel unanswered wake up calls can automatically call the operator and print on the room status printout report. Use wake up call as a meeting reminder (e.G., for convention attendees). When used with the vrs feature, the destination is a single line room tel...
Page 765
Univerge sv8100 issue 12.0 hotel/motel 2 - 735 the supported pms-u10 protocols are neax 90-k, neax 90-k with nak, neax 60-k, ktsi and ktsi with nak. Sv8100 cpu software version 3100 (3.12 or higher) is required for pva pms. The chassis to pms-u10 and pva pms connection is via the lan and an ip port ...
Page 766
Issue 12.0 univerge sv8100 2 - 736 hotel/motel room status your phone and dss console can set and monitor the status of all your guest rooms: checked in, checked out, maid required and maid in room. Maximize room usage by coordinating your cleaning staff and reservation desk. For example, you can di...
Page 767
Univerge sv8100 issue 12.0 hotel/motel 2 - 737 the current room status in program 42-02-03 cannot be checked via pcpro. When the system is configured for the vrs feature, wake up call greetings to single line room telephones are supported. Wakeup calls to multiline room telephones do not provide a w...
Page 768
Issue 12.0 univerge sv8100 2 - 738 hotel/motel the hotel/motel feature requires the cd-cp00-us be licensed for hotel. The following dial access codes can be used only if the cd-cp00-us is licensed for the hotel/motel feature: dial access codes that require cd-cp00-us hotel license program dial acces...
Page 769
Univerge sv8100 issue 12.0 hotel/motel 2 - 739 for sv8100 systems with version 4000 or higher system software and has been migrated from a ux5000, table 2-35 migration supported blades defines the application blades supported in current system chassis. Refer to the tables below for valid status code...
Page 770
Issue 12.0 univerge sv8100 2 - 740 hotel/motel default settings not enabled system availability terminals all terminals required component(s) dss console when using the pva pms the following licenses affect this feature: sv8100 hotel/motel license: lk-sys-hm-lic (feature code 0007) this license is r...
Page 771
Univerge sv8100 issue 12.0 hotel/motel 2 - 741 um8000 hotel/motel license: lks-ums-hotel-pms-lic (feature code 1407) this license is only required when using the um8000 mail hotel features such as pms integration and hotel guest room mailboxes. When using a pms-u10 the following licenses affect this...
Page 772
Issue 12.0 univerge sv8100 2 - 742 hotel/motel guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature program...
Page 773
Univerge sv8100 issue 12.0 hotel/motel 2 - 743 11-14-03 service code setup (for hotel) – set dnd for other extension customize the set dnd for other extension used with the hotel/ motel feature (cd-cp00-us must be licensed for hotel/motel). Mlt, slt (default = 629) 11-14-04 service code setup (for h...
Page 774
Issue 12.0 univerge sv8100 2 - 744 hotel/motel 11-14-14 service code setup (for hotel) – room status change for own extension customize the room status change for own extension service codes used with the hotel/motel feature (cd-cp00-us must be licensed for hotel/motel). Mlt, slt (default = 640) 11-...
Page 775
Univerge sv8100 issue 12.0 hotel/motel 2 - 745 20-13-13 class of service options (supplementary service) – continued dialing (dtmf) signal on icm call turn off or on an extension user ability to use continued dialing, which allows dtmf signal sending while talking on extension. 0 = off 1 = on (defau...
Page 776
Issue 12.0 univerge sv8100 2 - 746 hotel/motel 42-01-01 system options for hotel/motel – answering message mode for wake up call (hotel mode) assign the answering message mode for wake up call options for hotel/motel service. 0 = moh (hold time) 1 = vrs message 2 = vrs message + time (default = 0) 4...
Page 777
Univerge sv8100 issue 12.0 hotel/motel 2 - 747 42-02-02 hotel/motel telephone setup – toll restriction class when check in assign an extension toll restriction class when it is checked in. The system has 15 toll restriction classes (1~15). The entry you make in this option affects the telephone in a...
Page 778
Issue 12.0 univerge sv8100 2 - 748 hotel/motel 42-03-05 class of service options (hotel/ motel) – wake up call setting for other extension set the hotel/motel wake up call setting for other extension cos options. 0 = off 1 = on (default = 0 for cos 1~15) 42-03-06 class of service options (hotel/ mot...
Page 779
Univerge sv8100 issue 12.0 hotel/motel 2 - 749 42-05-02 hotel room status printer – output destination number set the lan port to output the hotel data (check-out sheet, room status, etc.) and the output destination number options for the hotel/ motel feature. Up to eight digits (extension number wh...
Page 780
Issue 12.0 univerge sv8100 2 - 750 hotel/motel refer to the univerge sv8100 hotel/motel services manual for complete programming information. Operation refer to the univerge sv8100 hotel/motel services manual for complete operation information. 42-06-08 pms service setting – status for check-out aut...
Page 781: Hotline
Univerge sv8100 issue 12.0 hotline 2 - 751 hotline description hotline gives a multiline terminal user one-button calling and transfer to another extension (the hotline partner). Hotline helps co-workers that work closely together. The hotline partners can call or transfer calls to each other just b...
Page 782
Issue 12.0 univerge sv8100 2 - 752 hotline a hotline is a uniquely programmed function key. Default setting disabled related features automatic call distribution (acd) distinctive ringing, tones and flash patterns direct station selection (dss) console do not disturb handsfree answerback/forced inte...
Page 783
Univerge sv8100 issue 12.0 hotline 2 - 753 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming...
Page 784
Issue 12.0 univerge sv8100 2 - 754 hotline 20-08-19 class of service options (outgoing call service) – hotline for spk turn off or on an extension user ability to press speaker to activate hotline or ringdown. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-06 class of service options (hold/ transfe...
Page 785
Univerge sv8100 issue 12.0 hotline 2 - 755 30-05-06 dss console lamp table – acd agent log out (acd dss) define the led patterns for acd agents that are logged out on the dss consoles. 0~7 [default = 5 (il)] 30-05-07 dss console lamp table – acd agent log in (acd dss) define the led patterns for acd...
Page 786
Issue 12.0 univerge sv8100 2 - 756 hotline operation to place a call to your hotline partner: 1. Press the hotline key (program 15-07 or sc 751: 01 + partner’s extension number). You can optionally lift the handset after this step for privacy. To transfer your outside call to your hotline partner: 1...
Page 787: Howler Tone Service
Univerge sv8100 issue 12.0 howler tone service 2 - 757 howler tone service description howler tone service provides a howler tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions howler tone is generate...
Page 788
Issue 12.0 univerge sv8100 2 - 758 howler tone service guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...
Page 789: Intercom
Intercom 2 - 759 i intercom description intercom gives extension users access to other extensions. This provides the system with complete internal calling ability. Handsfree answerback/forced intercom ringing handsfree answerback permits an extension user to respond to a voice-announced intercom cal...
Page 790
Issue 12.0 univerge sv8100 2 - 760 intercom for a station to retrieve a held icm call, the station must have an icm key assigned in program 15-07 (*00). With version 7000 or higher software, a special ringtone is provided when a pre-assigned extension places an intercom call. The incoming ringtone f...
Page 791
Univerge sv8100 issue 12.0 intercom 2 - 761 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmin...
Page 792
Issue 12.0 univerge sv8100 2 - 762 intercom 20-06-01 class of service for extensions assign class of service (1~15) for extensions. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-08-01 class of service options (o...
Page 793
Univerge sv8100 issue 12.0 intercom 2 - 763 handsfree answerback/forced intercom ringing: 82-01-03 incoming ring tone – modulation customize the intercom ring tone modulation if desired. 0 = no modulation 1 = 8hz modulation 2 = 16hz modulation 3 = envelope (default = 2) program number program name d...
Page 794
Issue 12.0 univerge sv8100 2 - 764 intercom 80-01-02 service tone setup – basic tone number define up to 64 service tones. Each service tone is defined by the combination of 32 basic tones. 1~33 (0 = no tone) (33=default time slot) refer to table 2-34 service tone setup, program 80-01-02 on page 2-7...
Page 795
Univerge sv8100 issue 12.0 intercom 2 - 765 operation to place an intercom call: 1. At multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change ...
Page 796
Issue 12.0 univerge sv8100 2 - 766 intercom to change how intercom calls ring the extension: 1. Press speaker or lift the handset. 2. Dial 723 to have calls ring your extension. - or - 3. Dial 721 to have calls voice announce to your extension..
Page 797: Ip Multiline Station (Sip)
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 767 ip multiline station (sip) enhancements the same user name and password can be assigned to ip multiline station, mh240 and desktop portswhen automatic or manual registration is used (version 3000 or higher software). With version 3000 or ...
Page 798
Issue 12.0 univerge sv8100 2 - 768 ip multiline station (sip) description the univerge sv8100 system supports ip extensions using a variety of multiline terminals. These telephones have the same look and functionality of typical multiline telephones, but they are connected to the ccpu via ip rather ...
Page 799
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 769 ip to tdm conversion when an ip telephone calls a dt300 multiline telephone, a single line telephone or trunk, the speech must be converted from an ip to tdm (time division multiplexing) technology. The pz-32ipla/iplb, pz-64ipla/iplb and ...
Page 800
Issue 12.0 univerge sv8100 2 - 770 ip multiline station (sip) connect the cable to the lan port on the ip telephone. Connect a new straight-through patch lead from the pc nic to the pc port on the ip telephone. Powering the ip telephone power can be provided to the ip telephone by one of the followi...
Page 801
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 771 if a dt700 ip multiline telephone, or trunk line is required, a dsp resource is needed and a pz-32ipla/iplb, pz-64ipla/iplb or pz-128ipla/iplb must be installed on the cpu. If, while on a peer to peer call, a conference call is initiated,...
Page 802
Issue 12.0 univerge sv8100 2 - 772 ip multiline station (sip) manual mode – when the phone boots up it prompts the user to enter a user id and password before logging in. If a user id and password are set in the sip user settings of the phone, as with automatic mode, the phone does not prompt for lo...
Page 803
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 773 for best performance, it is recommended to use digital trunks when using ip phones. Digital (isdn, t-1, and sip) trunks do not suffer from this problem. Conditions the voice quality of voip depends on variables such as available bandwidth...
Page 804
Issue 12.0 univerge sv8100 2 - 774 ip multiline station (sip) when upgrading to version 3100 ~ version 8000 (8.0) software, four ip terminal basic licenses are provided. If a system with version 3000 (3.01 or lower) is upgraded to version 3100 ~ version 8000 (8.0) software, the system gains four ip ...
Page 805
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 775 default setting none system availability terminals all ip multiline terminals required software none required component(s) cpu with pz-32ipla/iplb, pz-64ipla/iplb or pz-128ipla/iplb daughter board installed napt traversal description napt...
Page 806
Issue 12.0 univerge sv8100 2 - 776 ip multiline station (sip) with version 6000 or higher software, improvements have been made to the napt feature. The router that the sv8100 resides behind still requires port forwarding statements. However the router that the ip terminal/terminals reside behind ma...
Page 807
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 777 with version 9000 or higher software, improvements have been made to the napt feature. Previously, when the dt700 connected to the system via napt, the intermediate router/firewall could possibly close the port due to inactivity for a per...
Page 808
Issue 12.0 univerge sv8100 2 - 778 ip multiline station (sip) conditions the router the sv8100 resides behind requires port forwarding statements. With version 6000 or higher software, when program 15-05-45 is set to “1” the manual table setting for port forwarding may not be required on the remote ...
Page 809
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 779 default setting none system availability terminals dt700 v3.0.0.0 or higher required software version 3000 or higher required component(s) pz-32 iplb, pz-64 iplb or pz-128 iplb daughter board installed lk-sys-v3000 enhancements-lic or hig...
Page 810
Issue 12.0 univerge sv8100 2 - 780 ip multiline station (sip) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...
Page 811
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 781 10-12-10 cd-cp00-us network setup – subnet mask set the subnet mask of the ipla. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.2...
Page 812
Issue 12.0 univerge sv8100 2 - 782 ip multiline station (sip) 10-46-01 dt700 server information setup – register mode normal mode: when the phone boots up, it reports the ext. Assigned in the phone or chooses the next available extension in the system. No password is required. Auto mode: if set to a...
Page 813
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 783 84-10-01 tos setup – tos mode when input data is set to 1, protocol 7 is invalid. When data is set to 2, protocols 2~6 are invalid. 0 = disable (invalid) 1 = ip precedence 2 = diffserv (default = 0) 84-10-07 tos setup – priority (d.S.C.P....
Page 814
Issue 12.0 univerge sv8100 2 - 784 ip multiline station (sip) ip multiline station (sip) with napt: 84-22-05 dt700 multiline logon information setup – nick name input the personal id from terminal automatically when log on again. Up to 32 characters (default not assigned) 84-24-28 dt700 multiline co...
Page 815
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 785 10-12-07 cd-cp00-us network setup – napt router ip address (default gateway [wan]) assign the wan address of the router that the ccpu is using for nat. 0.0.0.0~ 126.255.255.254 128.0.0.1~ 191.255.255.254 192.0.0.1~ 223.255.255.254 (defaul...
Page 816
Issue 12.0 univerge sv8100 2 - 786 ip multiline station (sip) 10-46-06 dt700 server information setup – register mode assign the port number in which the sip messages are sent on the ipla/iplb. This same port number must be assigned in the sip multiline terminals. If this command is changed, it requ...
Page 817
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 787 10-58-02 network address – subnet mask this program sets the netmask for the ip addresses assigned in program 10-58-01. 128.0.0.0 / 192.0.0.0 224.0.0.0 / 240.0.0.0 248.0.0.0 / 252.0.0.0 254.0.0.0 / 255.0.0.0 255.128.0.0 255.192.0.0 255.22...
Page 818
Issue 12.0 univerge sv8100 2 - 788 ip multiline station (sip) 15-05-47 ip telephone terminal basic data setup – registration expire timer for napt on a per station basis, this setting defines the sip registration expiry timer. This setting only applies to dt700 stations connected via napt. If this v...
Page 819
Univerge sv8100 issue 12.0 ip multiline station (sip) 2 - 789 in addition to the above programming, define the programming options as required for the system features. Refer to the univerge sv8100 programming manual and the univerge sv8100 networking manual for programming details. Operation refer t...
Page 820
Issue 12.0 univerge sv8100 2 - 790 ip multiline station (sip) this page intentionally left blank.
Page 821
Univerge sv8100 issue 12.0 ip multiline station (sip) – ml440 cordless 2 - 791 ip multiline station (sip) – ml440 cordless description many smb businesses, understanding the impact of a mobile workforce, are rapidly defining their requirements for enabling effective communications and information ac...
Page 822
Issue 12.0 univerge sv8100 2 - 792 ip multiline station (sip) – ml440 cordless the ml440 has two sets of keys: three soft keys that are dedicated depending on the state of the call and four programmable keys. The three dedicated soft keys are predefined depending on the state of the call. For exampl...
Page 823
Univerge sv8100 issue 12.0 ip multiline station (sip) – ml440 cordless 2 - 793 supported system feature list headset yes backlit for keys yes volume key up/down yes mute key yes soft keys based on status call yes hold conference transfer centralized directory yes feature name ml440 comment account c...
Page 824
Issue 12.0 univerge sv8100 2 - 794 ip multiline station (sip) – ml440 cordless call forwarding – centrex yes call forwarding with follow me yes call forwarding with park and page yes no recording beep is provided to handset user when setting up greetings. Call forwarding, all, bna, busy and both rin...
Page 825
Univerge sv8100 issue 12.0 ip multiline station (sip) – ml440 cordless 2 - 795 desktop suite no dial pad confirmation tone no dial tone detection no dialing number preview no this is a function of the ml-440 handset. Dialing inward dialing (did) yes direct inward line (dil) yes direct inward system ...
Page 826
Issue 12.0 univerge sv8100 2 - 796 ip multiline station (sip) – ml440 cordless intercom yes ip multiline station (sip) yes ip trunk – (sip) session initiation protocol n/a ip trunk – h.323 yes isdn compatibility yes k-ccis – ip yes k-ccis – t1 yes last number redial no call redial function is a func...
Page 827
Univerge sv8100 issue 12.0 ip multiline station (sip) – ml440 cordless 2 - 797 paging, internal yes a ml-440 can only initiate an internal, external or all call page. It cannot receive either internal or all call pages or display page information. Park yes pbx compatibility yes pc programming yes pe...
Page 828
Issue 12.0 univerge sv8100 2 - 798 ip multiline station (sip) – ml440 cordless softkeys no ml-440 handset softkeys are fixed and do not follow sv8100 softkey settings. Speed dial – group yes group speed dial bins are only available using function line key (28). Speed dial – system no speed dial – st...
Page 829
Univerge sv8100 issue 12.0 ip multiline station (sip) – ml440 cordless 2 - 799 conditions the ml440 requires sv8100 version 7000 or higher system software. The maximum number of ml440 handsets that can register to one ap20 access point is 30. The maximum number of ml440 handsets supported in one sv8...
Page 830
Issue 12.0 univerge sv8100 2 - 800 ip multiline station (sip) – ml440 cordless the ml440 will follow the ring no answer timing whenever the ml440 handset either is turned off or is out of range of an ap20. The sv8100 requires one ip terminal license (5101) per ml440 handset. The ml440 and ap20 syste...
Page 831
Univerge sv8100 issue 12.0 ip multiline station (sip) – ml440 cordless 2 - 801 related features call appearance (cap) keys intercom ip multiline station (sip) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature i...
Page 832
Issue 12.0 univerge sv8100 2 - 802 ip multiline station (sip) – ml440 cordless 10-12-10 cd-cp00-us network setup – subnet mask set the subnet mask of the ipla/ iplb. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.24...
Page 833
Univerge sv8100 issue 12.0 ip multiline station (sip) – ml440 cordless 2 - 803 15-07-01 programmable function keys assign functions to multiline terminal line keys. Nec recommends the following for the first three programmable keys: line keys 1 and 2 = cap keys line key 3 = intercom key line key 1~4...
Page 834
Issue 12.0 univerge sv8100 2 - 804 ip multiline station (sip) – ml440 cordless 24-09-01 call forward split settings – call forwarding type: assign call forwarding type and the destination numbers for each extension/virtual extension. 0 = call forwarding off 1 = call forwarding with both ring 2 = cal...
Page 835
Univerge sv8100 issue 12.0 ip multiline station (sip) – ml440 cordless 2 - 805 operation refer to the ml440 user guide for detailed operation information. 84-26-02 ipl basic setup – rtp port number assign the rtp port number to be used for each dsp on the ipla/ iplb. Only even numbered ports are sup...
Page 836
Issue 12.0 univerge sv8100 2 - 806 ip multiline station (sip) – ml440 cordless this page intentionally left blank.
Page 837
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 807 ip single line telephone (sip) description sip (session initiation protocol) is used for voice over internet protocol. It is defined by the ietf (internet engineering task force) rfc3261. Other rfc designations, such as rfc3842, refer...
Page 838
Issue 12.0 univerge sv8100 2 - 808 ip single line telephone (sip) sip ip stations use the pz-( )ipla/iplb. The ipla/iplb controls and interprets rtp messaging from the sip ip phone to the univerge sv8100 cd-cp00-us. The ipla/iplb supports only those codecs that are considered to provide toll-quality...
Page 839
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 809 pz-32ipla/iplb supports a maximum of 32 voip connections, pz-64ipla/iplb supports a maximum of 64 voip connections, pz-128ipla/iplb supports a maximum of 128 voip connections. Duplex mode (auto, full, or half) and speed (10 or 100 mbp...
Page 840
Issue 12.0 univerge sv8100 2 - 810 ip single line telephone (sip) auto start video when call is answered is not supported. Standard sip video codecs are not supported across ccis. Standard sip video codecs are not supported across netlink. Standard sip terminal can not negotiate video codec with sp3...
Page 841
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 811 the exclusive hold recall timer is used when an internal call from a 3rd party sip telephone is placed on hold. With sv8100 version 9000 (9.00 or higher) software, the system has the ability to receive dtmf information in sip info mes...
Page 842
Issue 12.0 univerge sv8100 2 - 812 ip single line telephone (sip) call arrival (car) keys no call duration timer no call duration timer is a function of the client device and is not the system timer. Call forwarding – centrex yes call forwarding yes can be programmed in 24-09-xx, through feature cod...
Page 843
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 813 conference, voice call/privacy release no cordless telephone connection no data line security yes delayed ringing no department calling no department step calling yes department group all ring yes dial pad confirmation tone no dial to...
Page 844
Issue 12.0 univerge sv8100 2 - 814 ip single line telephone (sip) facsimile co branch connection no flash no flexible system numbering yes flexible timeouts yes forced trunk disconnect no group call pickup yes group listen no handset mute yes handset mute is a function of the sip device. Handset ope...
Page 845
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 815 message waiting no message waiting answer yes microphone cutoff yes microphone cutoff is a function of the sip device. Multiple trunk types yes music on hold yes netlink yes name storing no night service no off-hook signaling no off-h...
Page 846
Issue 12.0 univerge sv8100 2 - 816 ip single line telephone (sip) redial function no call redial function is a function of the client device and not the system. Repeat redial no reverse voice over no ring groups yes ringdown extension, internal/external yes a sip device can be a ring down destinatio...
Page 847
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 817 default setting none tandem ringing no tandem trunking (unsupervised conference) tapi compatibility no tone override no traffic reports no transfer yes transferred calls cannot be pulled back once transfer is initiated. Trunk group ro...
Page 848
Issue 12.0 univerge sv8100 2 - 818 ip single line telephone (sip) system availability terminals sip terminals compliant with rfc 3261, rfc 3262, rfc 3264 (session description protocol), rfc 1889 (real time protocol). Required components cd-cp00-us pz-32ipla/iplb, pz-64ipla/iplb or pz-128ipla/iplb re...
Page 849
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 819 an unattended transfer can only be performed to the following locations: extension number department group pilot number acd group pilot number operator access trunk/alternate trunk access code f-route access network access quick trans...
Page 850
Issue 12.0 univerge sv8100 2 - 820 ip single line telephone (sip) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards ...
Page 851
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 821 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 ...
Page 852
Issue 12.0 univerge sv8100 2 - 822 ip single line telephone (sip) 10-26-03 ip system operation setup – sip peer to peer mode enable/disable the peer to peer feature for sip ip stations. 0 = off 1 = on (default = 1) 15-03-03 single line telephone basic data setup – terminal type enter 1 for this opti...
Page 853
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 823 voip tos setup: the univerge sv8100 supports quality of service (qos) marking for the session initiation protocol (sip). Ip extension numbering: sip extension codec information: program number program name description/comments assigne...
Page 854
Issue 12.0 univerge sv8100 2 - 824 ip single line telephone (sip) 84-19-05 sip extension codec information basic setup – g.711 jitter buffer (average) define g.711 jitter buffer average accepted value. 0~160ms (default = 40) 84-19-06 sip extension codec information basic setup – g.711 jitter buffer ...
Page 855
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 825 84-19-26 sip extension codec information basic setup – tx gain define tx gain values – adjusting this value increases or decreases volume levels for the receiving party. Consult the univerge sv8100 programming manual for transmit gain...
Page 856
Issue 12.0 univerge sv8100 2 - 826 ip single line telephone (sip) 84-19-36 sip extension ip codec information basic setup – g.722 jitter buffer (average) define the average setting for the g.722 jitter buffer. 0~160ms (default = 60) 84-19-37 sip extension ip codec information basic setup – g.722 jit...
Page 857
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 827 sip extension basic information setup: 84-19-54 sip extension ip codec information basic setup – fax packet size sets the t.38 fax packet size. 20~48 (bytes) (default = 20) 84-19-55 sip extension ip codec information basic setup – hig...
Page 858
Issue 12.0 univerge sv8100 2 - 828 ip single line telephone (sip) 84-20-03 sip extension basic information setup – minimum session timer value define the minimum allowed value for the sip session timer. 0~65535 (default = 180) 84-20-04 sip extension basic information setup – called party info define...
Page 859
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 829 ip phone configuration: program number program name description/comments assigned data level 1 2 3 15-01-01 basic extension data setup – extension name define the extension/virtual extension name. Up to 12 characters default: sta 101 ...
Page 860
Issue 12.0 univerge sv8100 2 - 830 ip single line telephone (sip) std sip transfer – unattended: sip phone example: 15-05-43 ip telephone terminal basic data setup – video mode enable or disable video mode for standard sip terminals. 0 = disable 1 = enable (default = 0) 15-05-49 ip telephone termina...
Page 861
Univerge sv8100 issue 12.0 ip single line telephone (sip) 2 - 831 the following menu items require programming in your sip ip phone (consult sip phone vendor specific documentation): operation none program/ item no. Description/selection default assigned data comments 1 ip address 0.0.0.0 enter a st...
Page 862
Issue 12.0 univerge sv8100 2 - 832 ip single line telephone (sip) this page intentionally left blank.
Page 863
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 833 ip trunk – (sip) session initiation protocol description the univerge sv8100 ip trunk sip package sends the real time voice over the corporate lan or wan. The voice from the telephone is digitized and then put into frame...
Page 864
Issue 12.0 univerge sv8100 2 - 834 ip trunk – (sip) session initiation protocol depending on the requirements and resource allocation in the lan/wan/internet, the pz-( )ipla/ iplb - sip can be configured to use any of the following voice compressions: g.711 -law – highest bandwidth g.729 (a) – most...
Page 865
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 835 system availability terminals all multiline terminals required component(s) none sip trunk e.164 support description with sip trunk e.164 support enabled, the pbx is able to support sip configurations where the number pr...
Page 866
Issue 12.0 univerge sv8100 2 - 836 ip trunk – (sip) session initiation protocol conditions minimum of sv8100 main system software version 7000 or higher is required. E.164 support is applied on the sip trunk interface. E.164 is supported for all carrier choices (program 10-29-14). Netlink multi-carr...
Page 867
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 837 sip trunk e.164 clip enhancement description with the sip trunk e.164 clip enhancement enabled, when an incoming sip call from an external itsp is presented at the system with a + in the from header field as the internat...
Page 868
Issue 12.0 univerge sv8100 2 - 838 ip trunk – (sip) session initiation protocol required component(s) cd-cp00-us ipla/ iplb ip trunk license video support over sip trunks description with version 9000 or higher software, the sv8100 can support video calling over sip interconnection trunks. The ip tr...
Page 869
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 839 system availability terminals polycom hdx4003 polycom vvx1500d required component(s) cd-cp00-us with pz-32iplb, pz-64iplb or pz-128iplb installed. Related features none guide to feature programming the level 1, level 2 a...
Page 870
Issue 12.0 univerge sv8100 2 - 840 ip trunk – (sip) session initiation protocol 10-12-05 cd-cp00-us network setup – nic interface set up the nic interface. 0 = auto detect 1 = 100mbps, full duplex 2 = 100mbps, half duplex 3 = 10mbps, full duplex 4 = 10mbps, half duplex (default = 0) 10-12-06 cd-cp00...
Page 871
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 841 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0....
Page 872
Issue 12.0 univerge sv8100 2 - 842 ip trunk – (sip) session initiation protocol 10-19-01 voip dsp resource selection select type of ipla/iplb dsp resource. This program setting has no affect on the terminal/trunk port assignment or usage. 0 = common use for both ip extensions and trunks 1 = ip exten...
Page 873
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 843 10-28-05 sip system information setup – domain assignment define the domain assignment. This entry is determined by what information the sip carrier provides. If the sip carrier provides a server name: sipconnect-sca@l0....
Page 874
Issue 12.0 univerge sv8100 2 - 844 ip trunk – (sip) session initiation protocol 10-29-06 sip server information setup – registrar ip address define the registrar ip address. The carrier may provide an ip address. In most cases, a domain name is used so this entry is left at the default. 0.0.0.0~ 126...
Page 875
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 845 10-30-03 sip authentication information – password enter the authentication password provided by the sip carrier. When the univerge sv8100 registers its own id with the carrier sip server or makes an outgoing call via th...
Page 876
Issue 12.0 univerge sv8100 2 - 846 ip trunk – (sip) session initiation protocol 11-01-01 system numbering – service code set the system internal (intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other...
Page 877
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 847 22-02-01 incoming call trunk setup assign the incoming trunk type for each trunk. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6 = delayed vrs 7 = ani/d...
Page 878
Issue 12.0 univerge sv8100 2 - 848 ip trunk – (sip) session initiation protocol 84-06-02 pva data setting – rtcp port number define the media gateway starting rtcp port number . The rtcp port number must be the (rtp port number + 1). Rtp port number + 1 (default = 10021) 84-06-04 pva data setting – ...
Page 879
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 849 84-10-05 tos setup – high reliability 1 = optimize for reliability routing. 0~1 0 = normal reliability 1 = low reliability (default = 0) 84-10-07 tos setup – priority (d.S.C.P. - differentiated services code point) dscp ...
Page 880
Issue 12.0 univerge sv8100 2 - 850 ip trunk – (sip) session initiation protocol 84-13-11 sip trunk codec information basic setup – g.729 jitter buffer (max) set the maximum g.729 jitter buffer. 0~270ms (default = 80) 84-13-17 sip trunk codec information basic setup – jitter buffer mode set the jitte...
Page 881
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 851 84-13-31 sip trunk codec information basic setup – dtmf payload number define the dtmf payload number. 96~127 (default = 110) 84-13-32 sip trunk codec information basic setup – dtmf relay mode determine the dtmf setup. 0...
Page 882
Issue 12.0 univerge sv8100 2 - 852 ip trunk – (sip) session initiation protocol 84-13-49 sip trunk codec information basic setup – rtp filter to avoid incorrect voice pass connection, this program checks the sending side address from received rtp packet at voipdb. 0 = disable 1 = enable (default = 0...
Page 883
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 853 84-13-61 sip trunk codec information basic setup – t.38 rtp format payload number sets the payload number for t.38 rtp format. 96~127 (default = 100) 84-14-06 sip trunk basic information setup – sip trunk port number set...
Page 884
Issue 12.0 univerge sv8100 2 - 854 ip trunk – (sip) session initiation protocol sip trunk e.164 support 84-26-03 ipl basic setup – rtcp port number (rtp port number + 1) define the tcp port number for rtcp to use for each dsp. 0~65534 defaults: voip gw1 = 10021 voip gw2 = 10053 voip gw3 = 10085 voip...
Page 885
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 855 sip trunk e.164 clip enhancement 84-14-13 sip trunk basic information setup – incoming/ outgoing sip trunk for e.164 when this data is set to 1, then for any outbound sip calls a + is added as a prefix to the request- ur...
Page 886
Issue 12.0 univerge sv8100 2 - 856 ip trunk – (sip) session initiation protocol video support over sip trunks 84-14-16 sip trunk basic information setup – sip trunk sip-uri e.164 incoming mode when this data is set to 1, then for any inbound sip calls that include a + and a country code not defined ...
Page 887
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 857 10-12-09 cd-cp00-us network setup – ip address set ip address for iplb. The ip address assigned in program 10-12-01 cannot start with the same leading digits as the ip address assigned here. 0.0.0.0~ 126.255.255.254 128....
Page 888
Issue 12.0 univerge sv8100 2 - 858 ip trunk – (sip) session initiation protocol 10-12-11 cd-cp00-us network setup – nic setup define the lan interface speed and mode of the voip application supported. Iplb daughter board does not support half duplex connection. 0 = auto detect 1 = 100mbps, full dupl...
Page 889
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 859 11-01-01 system numbering – service code assign the 1st and 2nd dial digit to f-route for remote system extension numbering. Refer to system numbering default settings table in the univerge sv8100 programming manual for ...
Page 890
Issue 12.0 univerge sv8100 2 - 860 ip trunk – (sip) session initiation protocol 21-19-01 ip trunk (sip) calling party number setup for extension assign the calling party number for each extension. The assigned number is sent to the central office when the caller places an outgoing call. If the calli...
Page 891
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 861 operation sip trunk e.164 support: to make a call using e.164 number format: 1. Lift the handset or press speaker. 2. Dial 00441202223344 # . The system automatically modifies the required header fields of the sip invite...
Page 892
Issue 12.0 univerge sv8100 2 - 862 ip trunk – (sip) session initiation protocol sip trunk e.164 clip enhancement delete the + only from an incoming sip invite using e.164 numbering scheme: incoming call from: +4902131795770 displayed in terminal incoming caller history as: 1 44 – request-uri: invite...
Page 893
Univerge sv8100 issue 12.0 ip trunk – (sip) session initiation protocol 2 - 863 delete and replace the + and matched country code from an incoming sip invite using e.164 numbering scheme: incoming call from: +4902131795770 program 10-02-02 = 00 displayed in terminal incoming caller history as: delet...
Page 894
Issue 12.0 univerge sv8100 2 - 864 ip trunk – (sip) session initiation protocol incoming call from: +4902131795770 program 10-02-02 = 00 program 10-02-03 = 9 displayed in terminal incoming caller history as: making an outgoing call from history of incoming calls: 1. From an idle multiline terminal. ...
Page 895: Ip Trunk – H.323
Univerge sv8100 issue 12.0 ip trunk – h.323 2 - 865 ip trunk – h.323 description h.323 is an international telecommunication union (itu) standard for packet based multimedia communication systems. The univerge sv8100 can use h.323 to connect to another univerge sv8100 system or a third-party product...
Page 896
Issue 12.0 univerge sv8100 2 - 866 ip trunk – h.323 g 722 this codec is useful in fixed network, voice over ip applications, where the required bandwidth is typically not prohibitive. G.723 this codec is a itu-t standard wide band speech codec. This is an extension of recommendation g.721 adaptive d...
Page 897
Univerge sv8100 issue 12.0 ip trunk – h.323 2 - 867 guide to feature programming the level 1, level 2 and level 2 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pr...
Page 898
Issue 12.0 univerge sv8100 2 - 868 ip trunk – h.323 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 25...
Page 899
Univerge sv8100 issue 12.0 ip trunk – h.323 2 - 869 10-23-01 sip system interconnection setup – system interconnection determine if the system is interconnected to another system. 0 = no (disable) 1 = yes (enable) (default = 0) 10-23-02 sip system interconnection setup – ip address define the ip add...
Page 900
Issue 12.0 univerge sv8100 2 - 870 ip trunk – h.323 20-09-02 class of service options (incoming call service) – caller id display turn off or on the caller id display at an extension. 0 = off 1 = on (default = 0 for cos 1~15) 21-17-01 ip trunk (sip) calling party number setup for trunk assign the ca...
Page 901
Univerge sv8100 issue 12.0 ip trunk – h.323 2 - 871 44-02-03 dial analysis table for ars/ f-route access – additional data if a service type is selected in program 44-02-02, set the additional data, if required, for the pre-transaction table for selecting ars/f-route (24 digits max: 1~9, 0 # , @)....
Page 902
Issue 12.0 univerge sv8100 2 - 872 ip trunk – h.323 84-01-11 h.323 trunk basic information setup – number of g.723 audio frames define the number of g.723 audio frames for h.323. 1~2 (default = 1) 84-01-12 h.323 trunk basic information setup – g.723 vad mode define the g.723 vad mode for h.323. 0 = ...
Page 903
Univerge sv8100 issue 12.0 ip trunk – h.323 2 - 873 84-01-25 h.323 trunk basic information setup – echo canceller tail size define the echo canceller tail size for h.323. 1 = 4ms 2 = 8ms 3 = 16ms 4 = 32ms 5 = 64ms 6 = 128ms (default = 6) 84-01-26 h.323 trunk basic information setup – echo canceller ...
Page 904
Issue 12.0 univerge sv8100 2 - 874 ip trunk – h.323 84-01-41 h.323 trunk basic information setup – fax communication no communication time-out define the fax communication no communication time-out for h.323. 10~32000 seconds (default = 30) 84-01-43 h.323 trunk basic information setup – high-speed s...
Page 905
Univerge sv8100 issue 12.0 ip trunk – h.323 2 - 875 84-01-54 h.323 trunk basic information setup – nsf superscription define the nsf superscription for h.323. 0 = disable 1 = enable (default = 0) 84-01-55 h.323 trunk basic information setup – ecm (error correction mode) define the ecm (error correct...
Page 906
Issue 12.0 univerge sv8100 2 - 876 ip trunk – h.323 operation none 84-01-66 h.323 trunk basic information setup – g.722 jitter buffer (average) define the g.722 jitter buffer (average) for h.323. 0~160ms (default = 60) 84-01-67 h.323 trunk basic information setup – g.722 jitter buffer (max) define t...
Page 907: Ipk/ipk II Migration
Univerge sv8100 issue 12.0 ipk/ipk ii migration 2 - 877 ipk/ipk ii migration description the ipk/ipk ii migration package allows the user of an existing nec ipk/ipk ii platform to utilize the enhanced capabilities of the sv8100. Conditions in a netlink environment, ipk/ipk ii migration can only be u...
Page 908
Issue 12.0 univerge sv8100 2 - 878 ipk/ipk ii migration when adding or removing padding for trunks, use program 14-01 for all trunks except the pri trunks in a migration cabinet. Use program 81-12 to add or remove padding for pri trunks in a migration cabinet. Sv8100 uc desktop suite applications an...
Page 909
Univerge sv8100 issue 12.0 ipk/ipk ii migration 2 - 879 multiple sv8100 to ipk/ipk ii chassis connectivity in addition to the cabinet/chassis layout shown above, with version 4000 (4.01) or higher software the following configurations are also supported: layout 1 : refer to figure 2-24 multiple sv81...
Page 910
Issue 12.0 univerge sv8100 2 - 880 ipk/ipk ii migration layout 2 : refer to figure 2-25 multiple sv8100 to ipk/ipk ii connection (layout 2) . Two cables are connected to the mgn-u10 etu and one cable connected to the (pz-bs11). Slot layout: slot 1 ~ 6: 1st sv8100 chassis slots 1 ~ 6 slot 7 ~ 17: 1st...
Page 911
Univerge sv8100 issue 12.0 ipk/ipk ii migration 2 - 881 layout 3 : refer to figure 2-26 multiple sv8100 to ipk/ipk ii connection (layout 3) . Two cables are connected to the mgn-u10 etu and one cable connected to the (pz-bs11). Slot layout: slot 1 ~ 6: 1st sv8100 chassis slots 1 ~ 6 slot 7 ~ 11: 1st...
Page 912
Issue 12.0 univerge sv8100 2 - 882 ipk/ipk ii migration table 2-50 ipk ii supported hardware package name description supported exp exp-u10 expansion unit y esi esi(8)-u10 8-port electronic station interface y esib(8)/esie(8)-u10 8-port electronic station interface y esib(8)/esie(8)-u20 8-port elect...
Page 913
Univerge sv8100 issue 12.0 ipk/ipk ii migration 2 - 883 table 2-51 supported optional equipment (via mgn-u10 etu) provides a listing of the dtu/dtp and dth/dtr optional equipment supported for terminals connected to the ipk/ipk ii ksu’s. Isdn brt-u20 (f/w ver. 4.0 or later) isdn interface y dti-u40 ...
Page 914
Issue 12.0 univerge sv8100 2 - 884 ipk/ipk ii migration table 2-52 supported optional equipment provides a listing of the dt300 optional equipment supported for terminals connected to the sv8100 chassis. Default setting disabled system availability terminals dtu/dtp series e (version 2.51 or higher)...
Page 915
Univerge sv8100 issue 12.0 ipk/ipk ii migration 2 - 885 required component(s) the mgn-u10 etu board requires the cd-cp00-us, pz-me50-us and pz-bs10 blades to be installed in the chs2u-us (19”) or chs2u b-us (9.5”) controlling chassis . Related features none guide to feature programming none operatio...
Page 916
Issue 12.0 univerge sv8100 2 - 886 ipk/ipk ii migration this page intentionally left blank.
Page 917: Ip/digital Call Logging
Univerge sv8100 issue 12.0 ip/digital call logging 2 - 887 ip/digital call logging description when using nec dt300 and dt700 desktop terminals, telephone calls can be monitored, recorded and stored. For single phone applications, the nec 1-port digital call logging unit can be used. This will only ...
Page 918
Issue 12.0 univerge sv8100 2 - 888 ip/digital call logging the nec ip/digital reporter is necs most feature rich product for listening to recorded phone calls. It has functionality much the same as the manager but offers additional features. These additional features make management easier by provid...
Page 919
Univerge sv8100 issue 12.0 ip/digital call logging 2 - 889 default setting none system availability terminals nec dt300/dt700 series desktop terminals – nec ip/digital call logging required component(s) 4-port digital call logging unit pc hardware and software: pentium 4 processor 512 mb ram microso...
Page 920
Issue 12.0 univerge sv8100 2 - 890 ip/digital call logging guide to feature programming none operation none.
Page 921: Isdn Compatibility
Univerge sv8100 issue 12.0 isdn compatibility 2 - 891 isdn compatibility description isdn-bri integrated service digital network – basic rate interface (isdn-bri) is a public switched telephone network (pstn) service that provides two b channels and a d channel (2b + d) for voice call trunking. The ...
Page 922
Issue 12.0 univerge sv8100 2 - 892 isdn compatibility isdn – bri/pri features did line service when configured for did line service, the trunks emulate loop start or ground start trunks for outgoing calls and did trunks for incoming calls. Calling line identification presentation (clip) program 10-0...
Page 923
Univerge sv8100 issue 12.0 isdn compatibility 2 - 893 speech and 3.1 khz audio pri ability requires the installation of cd-prta. Each pri circuit provides 24 pri channels (23b + d) 4 with 64k clear channel response. The t1/pri interface uses a single slot. When installed, the t1/pri interface uses t...
Page 924
Issue 12.0 univerge sv8100 2 - 894 isdn compatibility co line service is not supported isdn – pri cannot be configured for co emulation b-channel to trunk association when an incoming isdn-bri/pri call is received, the system assigns the lowest trunk number of the isdn circuit to the incoming call a...
Page 925
Univerge sv8100 issue 12.0 isdn compatibility 2 - 895 basic rate interface (bri) caller id name to single line telephone is not supported for isdn (brt) trunks. The system is compatible with isdn basic rate interface (bri) services. Bri services currently supported include: basic bri call control (b...
Page 926
Issue 12.0 univerge sv8100 2 - 896 isdn compatibility this relationship between spid and teis are created as follows. Logical-port-number + 0 = spid-1 logical-port-number + 1 = spid-2 when using the smdr reports for bri, all incoming bri calls are displayed under the class column as ivin. When using...
Page 927
Univerge sv8100 issue 12.0 isdn compatibility 2 - 897 calling party name is dependant upon the carrier. The network carrier must allow the sv8100 to edit the calling party name information. Sv8100 does not support isdn sub-addressing. Sv8100 does not support isdn network specific parameters for the ...
Page 928
Issue 12.0 univerge sv8100 2 - 898 isdn compatibility and the other call is: answered (outgoing from the sv8100) answered (incoming to the sv8100) default setting none system availability terminals all terminals required component(s) to provide isdn-pri trunk connection: cd-prta to provide isdn-bri ...
Page 929
Univerge sv8100 issue 12.0 isdn compatibility 2 - 899 station message detail recording transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used ...
Page 930
Issue 12.0 univerge sv8100 2 - 900 isdn compatibility 10-03-13 etu setup (prta pkg setup) – loss of signal detection limit if the transmit/receive voltage is less than the setting in program 10-03-13, the system considers this as loss-of-signal and the pri does not come up. Note that there are diffe...
Page 931
Univerge sv8100 issue 12.0 isdn compatibility 2 - 901 isdn – pri installation: program number program name description/comments assigned data level 1 2 3 10-03-04 etu setup (prta pkg setup) – layer 3 timer type set up and confirm the basic configuration data for each cd-prta this program selects the...
Page 932
Issue 12.0 univerge sv8100 2 - 902 isdn compatibility 10-03-20 etu setup (prta pkg setup) – network exchange selection select the isdn protocol for the isdn circuit. 0 = standard (same as ni-2) 1 = reserved 2 = reserved 3 = dms (a211) 4 = 5ess 5 = dms (a233) 6 = 4ess 7 = ni-2 (default = 0) 10-03-21 ...
Page 933
Univerge sv8100 issue 12.0 isdn compatibility 2 - 903 did services for either isdn – bri or pri: calling party number presentation for either isdn – bri or pri: program number program name description/comments assigned data level 1 2 3 22-02-01 incoming call trunk setup assign the incoming trunk typ...
Page 934
Issue 12.0 univerge sv8100 2 - 904 isdn compatibility 15-01-04 basic extension data setup – isdn caller id if program 15-01-04 and program 10-03-05 are enabled, the system includes caller id in the setup message as presentation allowed. If these options are disabled, it is presentation restricted. 0...
Page 935
Univerge sv8100 issue 12.0 isdn compatibility 2 - 905 isdn – pri network specific assignment: smdr dialed digits for either isdn – bri or pri: program number program name description/comments assigned data level 1 2 3 26-02-07 dial analysis table for ars/lcr – network specified parameter table defin...
Page 936
Issue 12.0 univerge sv8100 2 - 906 isdn compatibility general isdn programs: 35-02-16 smdr output options – trunk name or received dialed number determine how the smdr should print incoming calls on ani/dnis or did trunks. If set to 1, ani/dnis trunks can print dnis digits, if set to 0 trunk names a...
Page 937
Univerge sv8100 issue 12.0 isdn compatibility 2 - 907 isdn 2 b-channel transfer: 20-09-03 class of service options (incoming call service) – sub address identification define whether or not an extension displays the caller sub- address. 0 = deny 1 = allow (default = 0 for cos 1~15) 20-11-11 class of...
Page 938
Issue 12.0 univerge sv8100 2 - 908 isdn compatibility operation to perform an isdn 2 b-channel transfer: 1. Receive or make an isdn trunk call. 2. Go off-hook using the handset, or press speaker (the call appearance key or direct trunk appearance lights). Talk with the outside party. 3. Press the tr...
Page 939
Univerge sv8100 issue 12.0 isdn compatibility 2 - 909 5. Dial the outside number and wait for the outside party to answer. 6. Hang up. 7. Lcd returns to idle after the lcd display hold timeout (program 20-02-08)..
Page 940
Issue 12.0 univerge sv8100 2 - 910 isdn compatibility programming flowchart for isdn-pri – answering calls start in 10-03-01, determine the mode of the dti( )-u40 etu (0=not set, 1=t-bus) in 10-03-03, enter '0'. In 10-03-03, enter '1'. In 10-03-04, select the layer 3 timer type (1-5). The timer valu...
Page 941
Univerge sv8100 issue 12.0 isdn compatibility 2 - 911 should the sub-address id be displayed for incoming calls? Is smdr used? In 20-09-03, set the extension's cos to '1'. In 20-09-03, set the extension's cos to '0'. In 35-02-16, enter '0' to print the trunk port name assigned in 14-01-01 or enter '...
Page 942
Issue 12.0 univerge sv8100 2 - 912 isdn compatibility b do you want unanswered pri calls to reroute if unanswered? In 22-01-04, enter 0. In 22-01-04, enter 0. Reroute do not reroute in 22-08-01, enter the no-answer ring group for unanswered pri calls. In 22-04-01, assign extension to pri trunk's rin...
Page 943
Univerge sv8100 issue 12.0 isdn compatibility 2 - 913 programming flowchart of isdn-pri – placing calls start in 10-03-01, determine the mode of the cd-prta (0=not set, 1=t-bus). In 10-03-03, enter '0'. In 10-03-03, enter '1'. In 10-03-04, select the layer 3 timer type (1-5). The timer value is set ...
Page 944
Issue 12.0 univerge sv8100 2 - 914 isdn compatibility a should caller id be included in the call's setup message? In 15-01-04, enter 1 in 10-03-05 enter 1. In 15-01-04, enter 0 in 10-03-05 enter 0 no yes in 21-12-01, program the calling party number data (15 digits max.) for each trunk. In 20-06-01,...
Page 945
Univerge sv8100 issue 12.0 isdn compatibility 2 - 915 b is the amount of time the system waits before placing the call in a talk state sufficient? In 21-01-03, enter the interval for the trunk interdigit timer. Should extension users have one-button placing of outside calls? Should extension users h...
Page 946
Issue 12.0 univerge sv8100 2 - 916 isdn compatibility this page intentionally left blank.
Page 947
Univerge sv8100 issue 12.0 ivr – appointment reminder server 2 - 917 ivr – appointment reminder server description the ivr – appointment reminder server solution is designed to provide a knowledge-based, intelligent distributed application to optimize the scheduling and reminder of appointments. The...
Page 948
Issue 12.0 univerge sv8100 2 - 918 ivr – appointment reminder server appointment reminder call flow out bound call - new call if the call is answered: play main greeting hello this is an appointment reminder from (name of customer). (text to speech name) your appointment is scheduled for (time and d...
Page 949
Univerge sv8100 issue 12.0 ivr – appointment reminder server 2 - 919 if the sv8100 is configured for forced account codes, the account code must be entered before the dialed number in the ivr – appointment reminder server. For example: if the system account code is "123456" and the appointment remin...
Page 950
Issue 12.0 univerge sv8100 2 - 920 ivr – appointment reminder server guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizar...
Page 951
Univerge sv8100 issue 12.0 ivr – appointment reminder server 2 - 921 10-12-10 cd-cp00-us network setup – subnet mask set the subnet mask of the ipla/iplb. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.2...
Page 952
Issue 12.0 univerge sv8100 2 - 922 ivr – appointment reminder server 11-02-01 extension numbering set the extension number for the appointment reminder ports. The extension numbers must be assigned to unused hardware ports to allow the appointment reminder sip stations to register. Up to eight digit...
Page 953
Univerge sv8100 issue 12.0 ivr – appointment reminder server 2 - 923 16-01-04 department group basic data setup – hunting mode this program sets what happens when an unanswered call to a department group pilot number reaches the last member of the group. If set to (0), once the last extension is cal...
Page 954
Issue 12.0 univerge sv8100 2 - 924 ivr – appointment reminder server operation for operating procedures refer to the ivr – appointment reminder server configuration guide. 84-26-01 ipl basic setup – ip address assign the ip address for each dsp on the ipla/iplb. Xxx.Xxx.Xxx.Xxx defaults: slot 1 = 17...
Page 955: Ivr – Broadcast Server
Univerge sv8100 issue 12.0 ivr – broadcast server 2 - 925 ivr – broadcast server description the ivr – broadcast server solution is designed to provide a knowledge based, intelligent distributed application which provides the most cost effective form of contacting your customers, employees, and pros...
Page 956
Issue 12.0 univerge sv8100 2 - 926 ivr – broadcast server hello this is a broadcast message from (name of customer). Customers personal message played here. To replay this message press 1. If the customer presses 1 the message will repeat. If the customer presses anything other than the digit 1, the...
Page 957
Univerge sv8100 issue 12.0 ivr – broadcast server 2 - 927 system availability terminals all terminals required component(s) cd-cp00-us pz-32ipla/iplb, pz-64ipla/iplb, pz-128ipla/iplb lk-sys-ip-terminal-sip1-lic (one license required per broadcast port. For 16 ports of broadcast (16) lk-sys-ip-termin...
Page 958
Issue 12.0 univerge sv8100 2 - 928 ivr – broadcast server guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feat...
Page 959
Univerge sv8100 issue 12.0 ivr – broadcast server 2 - 929 10-12-10 cd-cp00-us network setup – subnet mask set the subnet mask of the ipla/iplb. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255....
Page 960
Issue 12.0 univerge sv8100 2 - 930 ivr – broadcast server 11-02-01 extension numbering set the extension number for the ivr – broadcast ports. The extension numbers must be assigned to unused hardware ports to allow the ivr – broadcast sip stations to register. Up to eight digits 1 101 2 102 3 103 ~...
Page 961
Univerge sv8100 issue 12.0 ivr – broadcast server 2 - 931 16-01-04 department group basic data setup – hunting mode this program sets what happens when an unanswered call to a department group pilot number reaches the last member of the group. If set to (0), once the last extension is called the hun...
Page 962
Issue 12.0 univerge sv8100 2 - 932 ivr – broadcast server operation for operating procedures refer to the sv8100 ivr – broadcast server configuration guide. 84-26-01 ipl basic setup – ip address assign the ip address for each dsp on the ipla/iplb. Xxx.Xxx.Xxx.Xxx defaults: slot 1 = 172.16.0.20 : slo...
Page 963: K-Ccis – Ip
K-ccis – ip 2 - 933 k k-ccis – ip description the system uses the pz-32ipla/iplb, pz-64ipla/iplb or pz-128ipla/iplb daughter board to connect multiple systems together over a data communication ip network (intranet). Key-common channel interoffice signaling (kccis) is used to provide telephony servi...
Page 964
Issue 12.0 univerge sv8100 2 - 934 k-ccis – ip the univerge sv8100 uses the nec proprietary ccis peer to peer protocol over ip to communicate between system to system. The pz-(x)ipla/iplb is required for connections between ip terminals and ip trunks. Only one pz-(x)ipla/iplb daughter board can be a...
Page 965
Univerge sv8100 issue 12.0 k-ccis – ip 2 - 935 only one pz-32ipla/iplb, pz-64ipla/iplb or pz-128ipla/iplb daughter board can be installed on the cd-cp00-us. The pz-32ipla/iplb, pz-64ipla/iplb or pz-128ipla/iplb daughter board has layer2 switch ability, along with a gigabit ethernet lan interface and...
Page 966
Issue 12.0 univerge sv8100 2 - 936 k-ccis – ip the calling party must hang up after setting ccis call back. Ccis call back can only be set by pressing a programmed feature key. Softkeys or dialing a service code is not supported. Ccis call back can only be set from a multiline terminal. Ccis call ba...
Page 967
Univerge sv8100 issue 12.0 k-ccis – ip 2 - 937 calls forwarded or transferred across ccis do not support the memo display function. With sv8100 version 5000 (5.00 or higher) software and pz-iplb daughter board installed, half duplex connections are not supported. For troubleshooting purposes, a mana...
Page 968
Issue 12.0 univerge sv8100 2 - 938 k-ccis – ip conditions main software version 4000 (4.01 or higher) and the version 4000 main version license is required for the sv8100 to support peer to peer in a ccisoip network. Dt700 terminals are supported for peer to peer connections via a p2p ccis call. Sta...
Page 969
Univerge sv8100 issue 12.0 k-ccis – ip 2 - 939 default setting enabled system availability terminals none required component(s) cd-cp00-us with pz-32/64/128ipla or pz-32/64/128iplb daughter board related features k-ccis – ip guide to feature programming the level 1, level 2 and level 3 columns indic...
Page 970
Issue 12.0 univerge sv8100 2 - 940 k-ccis – ip k-ccisoip fax: 50-15-04 ccis over ip basic information setting – connection method for terminal choose the connection method for the dt700. 0 = peer to peer disable 1 = peer to peer enable (default = 1) 84-21-21 ccis over ip codec information basic setu...
Page 971
Univerge sv8100 issue 12.0 k-ccis – ip 2 - 941 ccis call back: 84-32-05 fax over ip codec setup – average jitter buffer setup fax over ip codec settings when using ccis over ip. 0~300 (default = 40) 84-32-06 fax over ip codec setup – maximum jitter buffer setup fax over ip codec settings when using ...
Page 972
Issue 12.0 univerge sv8100 2 - 942 k-ccis – ip operation refer to the univerge sv8100 networking manual for detailed feature information. 20-13-06 class of service options (supplementary service) – automatic off-hook signaling (automatic override) allow a busy extension to automatically (1) or manua...
Page 973: K-Ccis – Ip With Pva
Univerge sv8100 issue 12.0 k-ccis – ip with pva 2 - 943 k-ccis – ip with pva description the k-ccis – ip with pva feature provides the benefits and additional feature compatibility of key-common channel interoffice signaling (k-ccis) between multiple systems including neax pbx systems connected toge...
Page 974
Issue 12.0 univerge sv8100 2 - 944 k-ccis – ip with pva centralized e911 dial access to attendant direct inward dialing dual hold elapsed time display flexible numbering of stations hands-free answerback hot line link reconnect multiple call forwarding – all calls multiple call forwarding – busy/no ...
Page 975
Univerge sv8100 issue 12.0 k-ccis – ip with pva 2 - 945 one cd-pvaa is required to support up to 24 channels of k-ccis – ip with pva. Up to eight cd-pvaa blades can be installed in the univerge sv8100. Port assignment of the cd-pvaa package depends on the k-ccis – ip with pva license. You must input...
Page 976
Issue 12.0 univerge sv8100 2 - 946 k-ccis – ip with pva this features requires version 3000 (3.01 or higher) cpu software and version 3000 enhancement license (0031) . The k-ccis – ip with pva shares the co/pbx/tie/did trunks available for the system. The cd-pvaa blade supports only those codecs tha...
Page 977
Univerge sv8100 issue 12.0 k-ccis – ip with pva 2 - 947 if any network where the cd-pvaa blade is connected uses nat for connecting the voice calls (including firewall), consulting your network provider/administrator and specifically requesting service for voip or real-time media support on your net...
Page 978
Issue 12.0 univerge sv8100 2 - 948 k-ccis – ip with pva packet loss must not exceed 1%. Data switches must be manageable. Routers must provide qos. Adequate bandwidth for estimated voip traffic. Centralized voice mail is supported from the univerge sv8100 or electra elite ipk ii when using 5-, 6-, 7...
Page 979
Univerge sv8100 issue 12.0 k-ccis – ip with pva 2 - 949 when the k-ccis – ip with pva application is installed in the univerge sv8100, the system assigns the first available logical port numbers for ccisoip trunks. When using k-ccis – t1 or k-ccis – ip with pva in a netlink system, the ccta or pva-c...
Page 980
Issue 12.0 univerge sv8100 2 - 950 k-ccis – ip with pva direct access of k-ccis – ip with pva voice or data channels using line keys or specified line seizure access codes is prohibited. The recall key or drop key does not function on k-ccis – ip with pva calls. When either key is pressed, operation...
Page 981
Univerge sv8100 issue 12.0 k-ccis – ip with pva 2 - 951 the ccisoip fax enhancement feature is not supported when using k-ccis – ip with pva. The ccis call back feature is not supported when using k-ccis – ip with pva. Default setting none system availability terminals all terminals required compone...
Page 982
Issue 12.0 univerge sv8100 2 - 952 k-ccis – ip with pva related features k-ccis – ip guide to feature programming none operation normal call handling procedures apply. Refer to the univerge sv8100 networking manual for detailed feature information..
Page 983: K-Ccis – T1
Univerge sv8100 issue 12.0 k-ccis – t1 2 - 953 k-ccis – t1 description key-common channel interoffice signaling (k-ccis) allows multiple systems to be connected to provide additional feature compatibility, above what normal tie lines provide. The system is configured with a 24 channel t1 connection ...
Page 984
Issue 12.0 univerge sv8100 2 - 954 k-ccis – t1 direct inward dialing – k-ccis dual hold – k-ccis elapsed time display – k-ccis flexible numbering of stations – k-ccis hands-free answerback – k-ccis hot line – k-ccis ip (k-ccis) ip (k-ccis) to neax (point-to-multipoint) link reconnect – k-ccis multip...
Page 985
Univerge sv8100 issue 12.0 k-ccis – t1 2 - 955 outgoing co calls in a k-ccis network can be routed over the k-ccis link and use the distant system co lines. Distant system extension numbers in the k-ccis network can be assigned to feature access or one touch keys and speed dial buffers. When a k-cci...
Page 986
Issue 12.0 univerge sv8100 2 - 956 k-ccis – t1 centralized e911 – k-ccis is supported. When centralized e911 – k-ccis is not used, each univerge sv8100 system in a k-ccis network must have at least one trunk for emergency 911 calls. Using a neax-to-univerge sv8100 network, the pbx must supply centra...
Page 987
Univerge sv8100 issue 12.0 k-ccis – t1 2 - 957 when connecting a sv8100 to a neax pbx, link reconnect needs to be turned off in the pbx to the sv8100. The ccis call back feature requires version 5000 or higher software and the version 5000 enhancement license. Call forward busy no answer must be dis...
Page 988
Issue 12.0 univerge sv8100 2 - 958 k-ccis – t1 the called extension has ability to receive callback settings from multiple extensions. If this occurs the callback requests are returned in the order received. The ccis callback feature does not apply to trunk calls as it does not include trunk queuing...
Page 989
Univerge sv8100 issue 12.0 k-ccis – t1 2 - 959 related features t1 trunking (with ani/dnis compatibility) universal slots guide to feature programming refer to the univerge sv8100 key-common channel interoffice signaling (k-ccis) manual. Operation refer to the univerge sv8100 key-common channel inte...
Page 990
Issue 12.0 univerge sv8100 2 - 960 k-ccis – t1 this page intentionally left blank.
Page 991: Last Number Redial
Last number redial 2 - 961 l last number redial description last number redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last number redial saves in system memory the last...
Page 992
Issue 12.0 univerge sv8100 2 - 962 last number redial conditions redial list requires the use of a display telephone. Non-display and single line telephones cannot use this feature. When using automatic route selection, ars selects the trunk for the call unless the user preselects. Default setting e...
Page 993
Univerge sv8100 issue 12.0 last number redial 2 - 963 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature ...
Page 994
Issue 12.0 univerge sv8100 2 - 964 last number redial 2. To redial the last number, press # . - or - search for the desired number from the redial list by pressing redial or volume or volume keys. - or - press the left cursor key once and the volume or volume keys to find number. 3. Lift the h...
Page 995: Licensing
Univerge sv8100 issue 12.0 licensing 2 - 965 licensing enhancements the napt feature requires a version 3000 or higher system license in order to be activated. A cd-cp00-us (cpu) can be upgrade to a version 3000 or higher system software however, the napt feature will not function unless a version 3...
Page 996
Issue 12.0 univerge sv8100 2 - 966 licensing intercom smdr. Ecology feature. Security feature. Improvement for email notification. Maintenance license (0043) required. Did enhancement with day of week. With version 8000 software, the following features have been added: warning tone for ip-dect (out ...
Page 997
Univerge sv8100 issue 12.0 licensing 2 - 967 description licenses are used to activate certain features and applications for the univerge sv8100. The univerge sv8100 system provides the following licenses: system licenses: system capacity max port – this licenses the system for up to 712 ports. (req...
Page 998
Issue 12.0 univerge sv8100 2 - 968 licensing voice mail (embedded) vrs channels – this licenses the number of vrs channels that can be used in the system. Inmail channels – this licenses the number of inmail channels that can be used in the system. Vrs/inmail multi-language – this licenses the numbe...
Page 999
Univerge sv8100 issue 12.0 licensing 2 - 969 comm analyst add remote site – this licenses the communications analyst for the number of sites that it can collect data from. Comm analyst traffic analysis – this licenses the communications analyst for traffic analysis. Comm analyst pms integration – th...
Page 1000
Issue 12.0 univerge sv8100 2 - 970 licensing 60 day free license the 60 day free license comes with the cd-cp00-us. It allows for all features (except encryption feature) to be active for 60 days. The count down starts on the first power on and ends at midnight of the 60th day. By default, the 60 da...
Page 1001
Univerge sv8100 issue 12.0 licensing 2 - 971 if any cd-cp00-us license is activated when the recovery licensing is being used, the cd-cp00-us license resets with only the activated license(s). Temporary license description with version 5000 or higher software, temporary license activates all valid f...
Page 1002
Issue 12.0 univerge sv8100 2 - 972 licensing with version 8000 and higher, the encryption feature will only work if encryption license (0030) is installed. Default settings 60 day free license is enabled (version 2500 and lower). 60 day free license is disabled (version 3000 and higher). System avai...
Page 1003
Univerge sv8100 issue 12.0 licensing 2 - 973 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmi...
Page 1004
Issue 12.0 univerge sv8100 2 - 974 licensing table 2-59 license information license code license name reset required min max note 0001 max. Port yes on/off – 0002 netlink yes 1 49 – 0007 hotel/motel (pms) yes on/off – 0008 smdr – on/off – 0009 remote upgrade yes on usb drive required to load softwar...
Page 1005
Univerge sv8100 issue 12.0 licensing 2 - 975 0141 dtplusware user – 1 64 – 1001 vrs – 1 16 – 1002 inmail – 1 8 – 1011 inmail multi lan – 1 20 – 1013 email notify no on/off – 1014 inmail email clnt no 0 512 inmail email clients 1401 ums port no 1 16 – 1402 ums fax port – 1 4 – 1403 ums tts port – 1 6...
Page 1006
Issue 12.0 univerge sv8100 2 - 976 licensing 2001 acd – on/off – 2102 acd-mis basic – on/off – 2103 acd-mis add.Monit – 1 4 – 2104 acd-mis agent – 1 197 – 2105 acd advance – on/off – 3000 ca-basic – on/off – 3001 ca-256 station – on/off – 3002 ca-up 20 to 256 – on/off – 3003 ca-network client – 1 99...
Page 1007
Univerge sv8100 issue 12.0 licensing 2 - 977 3302 esn alarm client – 1 999 – 3303 esn call notify – 1 999 – 3400 cti ocx – on/off – 5001 ip trunk – 1 128 limited by ipl channels 5101 ip terminal basic – 1 512 limited by ipl channels 5102 ip terminal softphone – 1 128 limited by ipl channels 5111 ip ...
Page 1008
Issue 12.0 univerge sv8100 2 - 978 licensing operation there are four different ways to activate the licenses in the system: manual enter software key code: 1. In program 10-48-01 enter the software key code. 2. In program 10-48-02 enter the activation code. 3. In program 10-48-03 enter the feature ...
Page 1009
Univerge sv8100 issue 12.0 licensing 2 - 979 auto register the license for the system: 1. Connect to the system. 2. Go to the feature activation screen. 3. Enter email address and password. 4. Add software key code(s). If left blank, it registers all attached licenses for the hardware key code. 5. C...
Page 1010
Issue 12.0 univerge sv8100 2 - 980 licensing this page intentionally left blank.
Page 1011: Line Preference
Univerge sv8100 issue 12.0 line preference 2 - 981 line preference description line preference determines how a multiline terminal user places and answers calls. Line preference has two types: incoming line preference or outgoing line preference. Incoming line preference incoming line preference est...
Page 1012
Issue 12.0 univerge sv8100 2 - 982 line preference default setting enabled system availability terminals all multiline terminals required component(s) none related features direct inward line (dil) ring groups trunk groups.
Page 1013
Univerge sv8100 issue 12.0 line preference 2 - 983 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pro...
Page 1014
Issue 12.0 univerge sv8100 2 - 984 line preference 14-07-01 trunk access map setup for outgoing line preference and auto-answer of non-ringing lines, set up the trunk access maps. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access a...
Page 1015
Univerge sv8100 issue 12.0 line preference 2 - 985 operation ringing trunk or intercom (icm) call: lift the handset or press speaker. The setting assigned for program 15-02-10 and program 22-01-01 determines which call is answered first. 22-04-01 incoming extension ring group assignment assign exten...
Page 1016
Issue 12.0 univerge sv8100 2 - 986 line preference this page intentionally left blank.
Page 1017: Long Conversation Cutoff
Univerge sv8100 issue 12.0 long conversation cutoff 2 - 987 long conversation cutoff description for incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires....
Page 1018
Issue 12.0 univerge sv8100 2 - 988 long conversation cutoff related features central office calls, answering central office calls, placing direct inward system access (disa) multiple trunk types warning tone for long conversation guide to feature programming the level 1, level 2 and level 3 columns ...
Page 1019
Univerge sv8100 issue 12.0 long conversation cutoff 2 - 989 operation this feature is automatic once it is programmed. 20-13-02 class of service options (supplementary service) – long conversation cutoff (incoming) turn off or on an extension user ability to use long conversation cutoff for incoming...
Page 1020
Issue 12.0 univerge sv8100 2 - 990 long conversation cutoff this page intentionally left blank.
Page 1021: Loop Keys
Univerge sv8100 issue 12.0 loop keys 2 - 991 loop keys description loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. There are three types of loop keys: incoming only, outgoing only and both ways. Incoming only loop keys incoming only loop keys are for ...
Page 1022
Issue 12.0 univerge sv8100 2 - 992 loop keys conditions with version 4000 or higher software, loop keys can only be assigned or used when program 20-02-03 is set to ux5000 (1). A system can use either cap keys or loops keys. When sv telephones are installed, cap key mode must be used. When ux teleph...
Page 1023
Univerge sv8100 issue 12.0 loop keys 2 - 993 ring groups tie lines guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards...
Page 1024
Issue 12.0 univerge sv8100 2 - 994 loop keys 14-07-01 trunk access map setup for outgoing line preference and auto-answer of non-ringing lines, set up the trunk access maps. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access and acc...
Page 1025
Univerge sv8100 issue 12.0 loop keys 2 - 995 20-02-23 system options for multiline telephones – ux5000 phone operation mode selects the loop key operation like the ux5000 terminal, or the cap key operation like the sv8100 terminal. 0 = original operation mode (cap key) 1 = ux5000 special operation m...
Page 1026
Issue 12.0 univerge sv8100 2 - 996 loop keys operation to place a call on a loop key: 1. Press outgoing or both ways loop key. You hear dial tone and the key lights green. 2. Dial number. To answer a call on a loop key: listen for ringing or look for a flashing loop key. 1. Press loop key. The key l...
Page 1027: Maintenance
Maintenance 2 - 997 m maintenance description the univerge sv8100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. Pcpro can remotely access the univerge sv8100 for maintenance and diagnostics. Within pcpro, the debug terminal can ...
Page 1028
Issue 12.0 univerge sv8100 2 - 998 maintenance after successful measurement, the option to copy the same settings to all analog trunks is shown. Side tone auto setup available when the system is in an idle condition. Conditions none default setting enabled system availability terminals none required...
Page 1029: Meet Me Conference
Univerge sv8100 issue 12.0 meet me conference 2 - 999 meet me conference description with meet me conference, an extension user can set up a conference with their current call and up to 31 other internal or external parties. Each party joins the conference by dialing a meet me conference code. Meet ...
Page 1030
Issue 12.0 univerge sv8100 2 - 1000 meet me conference guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...
Page 1031
Univerge sv8100 issue 12.0 meet me conference 2 - 1001 operation meet me external conference: to make a meet me external conference: multiline terminal 1. While on a call, press conf softkey. 2. Dial 1 and the combined paging zone code 1~8 (for internal/external zones 1~8) or 0 (for internal/externa...
Page 1032
Issue 12.0 univerge sv8100 2 - 1002 meet me conference meet me internal conference: to make a meet me internal conference: multiline terminal 1. While on a call, press conf softkey. 2. Dial 1 and the combined paging zone code 1~8 (for internal/external zones 1~8) or 0 (for internal/external all call...
Page 1033: Meet Me Paging
Univerge sv8100 issue 12.0 meet me paging 2 - 1003 meet me paging description meet me paging allows an extension user to page a co-worker and privately meet with them on a page zone. The paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one e...
Page 1034
Issue 12.0 univerge sv8100 2 - 1004 meet me paging meet me paging transfer paging, external paging, internal programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are mo...
Page 1035
Univerge sv8100 issue 12.0 meet me paging 2 - 1005 for additional programming information on paging, refer to the paging, external and paging, internal features. Operation meet me external page: to make a meet me external page: 1. At multiline terminal, press speaker or pick up the handset. - or - a...
Page 1036
Issue 12.0 univerge sv8100 2 - 1006 meet me paging 2. Dial 703 and the external paging zone code (1~8 or 0 for all call). - or - dial 1 and the combined paging zone code 1~8 (for internal/external zones 1~8) or 0 (for internal/external all call). 3. Announce the zone. - or - 1. At the multiline term...
Page 1037
Univerge sv8100 issue 12.0 meet me paging 2 - 1007 to join a meet me internal page: 1. At the multiline terminal, press speaker or pick up the handset. - or - at the single line telephone, lift the handset. 2. Dial 763 (if your extension is in the zone called). - or - dial 764 and the zone number (i...
Page 1038
Issue 12.0 univerge sv8100 2 - 1008 meet me paging this page intentionally left blank.
Page 1039: Meet Me Paging Transfer
Univerge sv8100 issue 12.0 meet me paging transfer 2 - 1009 meet me paging transfer description if a user wants to transfer a call to a co-worker but they do not know where the co-worker is, they can use meet me paging transfer. With meet me paging transfer, the user can page the co-worker and have ...
Page 1040
Issue 12.0 univerge sv8100 2 - 1010 meet me paging transfer related features meet me conference meet me paging paging, external paging, internal programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming t...
Page 1041
Univerge sv8100 issue 12.0 meet me paging transfer 2 - 1011 11-12-21 service code setup (for service access) – meet-me answer to specified internal paging group customize the service codes used for meet-me answer to specified internal paging group service access. Mlt, slt (default = 764) 11-12-22 se...
Page 1042
Issue 12.0 univerge sv8100 2 - 1012 meet me paging transfer for additional programming information on paging, refer to the paging, external and paging, internal features. Operation meet me external paging transfer: to make a meet me external paging transfer: 1. At the multiline terminal, while on a ...
Page 1043
Univerge sv8100 issue 12.0 meet me paging transfer 2 - 1013 3. Dial the announced external paging zone (0~8). The paging party is connected. 4. Stay on the line. From a multiline terminal, press transfer or the transfer softkey. - or - from a single line telephone, hang up. The party is transferred....
Page 1044
Issue 12.0 univerge sv8100 2 - 1014 meet me paging transfer 2. Dial 763 (if your extension is in the zone called). - or - dial 764 and the zone number (if your extension is not in the zone called). - or - press the meet me conference/paging pickup key (program 15-07 or sc 751: 23) if your extension ...
Page 1045: Memo Dial
Univerge sv8100 issue 12.0 memo dial 2 - 1015 memo dial description on an outside call, memo dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial directory assistance and ask for a client’s tele...
Page 1046
Issue 12.0 univerge sv8100 2 - 1016 memo dial related features central office calls, placing last number redial save number dialed guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most co...
Page 1047
Univerge sv8100 issue 12.0 memo dial 2 - 1017 to call a stored memo dial number: 1. Do not lift the handset. 2. Press the memo dial key (program 15-07 or sc 751: 31). 3. Press speaker. The stored number dials out only if you store a trunk access code before the number. - or - press the line key. The...
Page 1048
Issue 12.0 univerge sv8100 2 - 1018 memo dial this page intentionally left blank.
Page 1049: Message Waiting
Univerge sv8100 issue 12.0 message waiting 2 - 1019 message waiting description an extension user can leave a message waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing mw lamp at the called extension and a steadily lit mw lamp on the calling ...
Page 1050
Issue 12.0 univerge sv8100 2 - 1020 message waiting reminder messages require a dsp daughter board for vrs messages. Analog ports from apa or apr adapters do not provide message waiting lamping. When a user responds to a message waiting, the system does not cancel the message waiting indication if t...
Page 1051
Univerge sv8100 issue 12.0 message waiting 2 - 1021 none related features handsfree answerback/forced intercom ringing hotel/motel programmable function keys um8000 mail vm8000 inmail voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the progr...
Page 1052
Issue 12.0 univerge sv8100 2 - 1022 message waiting 11-11-11 service code setup (for setup/ entry operation) – cancel message waiting cancel message waiting used for registration and setup. Mlt, slt (default = 771) 11-16-07 single digit service code setup – message waiting customize the message wait...
Page 1053
Univerge sv8100 issue 12.0 message waiting 2 - 1023 operation to leave a message waiting: 1. Call busy or unanswered extension. 2. Dial 0 or press the message waiting key (program 15-07 or sc 751: 38). 3. Hang up. With multiline terminal telephones, the message waiting led lights. 20-06-01 class of ...
Page 1054
Issue 12.0 univerge sv8100 2 - 1024 message waiting to answer a message waiting: when you have a message, your message waiting led flashes fast for multiline terminals. 1. At the multiline terminal, press speaker and dial 0 . - or - press the message waiting key (program 15-07 or sc 751: 38). - or -...
Page 1055
Univerge sv8100 issue 12.0 message waiting 2 - 1025 to check your messages: 1. Press message key or the mw (message waiting) softkey. 2. Dial 0 . You can have any combination of the message types in the table below on your telephone. 3. Press vol or vol to scroll through your display. 4. When yo...
Page 1056
Issue 12.0 univerge sv8100 2 - 1026 message waiting this page intentionally left blank.
Page 1057: Mh240 Wireless Ip Telephone
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1027 mh240 wireless ip telephone description the mh240 wireless ip telephone is a wireless ip multiline terminal. The wl1700 controller is the equipment that controls additional wl1500 access points (aps) and has it’s own internal ap. The wl...
Page 1058
Issue 12.0 univerge sv8100 2 - 1028 mh240 wireless ip telephone call admission control (cac) the combination of wl1700 and mh240 provides call admission control, which regulates addition of new voip sessions on ap radios. Cac can be used to ensure voip sessions by limiting the number of active voice...
Page 1059
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1029 coverage the required number and placement of aps in a given environment is driven by several factors, including the intended coverage area, system capacity, power output, physical environment, and radio mode. Many enterprise wi-fi netw...
Page 1060
Issue 12.0 univerge sv8100 2 - 1030 mh240 wireless ip telephone key confirmation tone is provided by the mh240 and not by the sv8100 system programming. The backlight led duration is provided by the mh240 and not by the sv8100 system programming. Call history is stored on the mh240, not in the sv810...
Page 1061
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1031 program 10-46-01 must be set to 1 (auto) or 2 (manual) for multiple logon to work. When three ports are assigned the same personal id index in program 15-05-27, if program 15-05-26 is not set for those ports, the terminal types will be ...
Page 1062
Issue 12.0 univerge sv8100 2 - 1032 mh240 wireless ip telephone battery backup – system memory n/a battery backup – system power n/a call appearance (cap) keys x call arrival (car) keys x call duration timer x call forwarding x call forwarding – centrex x call forwarding with follow me x call forwar...
Page 1063
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1033 code restriction, dial block x conference x conference, voice call/privacy release x continued dialing x cordless dect terminals n/a cordless telephone connection n/a data line security x delayed ringing x department calling x departmen...
Page 1064
Issue 12.0 univerge sv8100 2 - 1034 mh240 wireless ip telephone distinctive ringing, tones and flash patterns x mh240 has a local ring pattern setting. Mh240 cannot change the ring pattern by service code 11-11-20~11-11-21 and 15-02-02~15-02-03. Do not disturb x mh240 does not have soft keys so it h...
Page 1065
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1035 headset operation x headset key is not supported on first release. Also, command 15-02-41does not affect mh240 there is a local setting for this. Also, when the headset is plugged in you have to use the headset you can not use the hands...
Page 1066
Issue 12.0 univerge sv8100 2 - 1036 mh240 wireless ip telephone last number redial x to get lnr to work properly set the following commands accordingly: 15-02-13:0 15-05-28:1 licensing x line preference x long conversation cutoff x maintenance x meet me conference x meet me paging x meet me paging t...
Page 1067
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1037 park x pbx compatibility x pc programming x power failure transfer n/a prime line selection x private line x programmable function keys x programming from a multiline terminal x pulse to tone conversion x redial function x remote (syste...
Page 1068
Issue 12.0 univerge sv8100 2 - 1038 mh240 wireless ip telephone single line telephones, analog 500/2500 sets n/a slt adapter x smb8000 communications analyst x smb8000 interactive voice response x smb8000 conference bridge x softkeys x speed dial – system/group/station x station hunt x station messa...
Page 1069
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1039 traffic reports x transfer x on a transferred call ring tone may skip once. Internal ring tone and transfer ring tone are the same on the mh240. So when it changes from the internal to transfer there can be what sounds like a skip in th...
Page 1070
Issue 12.0 univerge sv8100 2 - 1040 mh240 wireless ip telephone refer to the following tables for a listing of the function codes supported by the mh240. Table 2-61 program 15-07 function codes (service code 751) function number function name supported not supported 00 not defined x 01 dss/one-touch...
Page 1071
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1041 29 repeat redial x 30 saved number redial x 31 memo dial x 32 meet – me conference x 33 override (off-hook signaling) x 34 break – in x 35 camp on x 36 step call x 37 dnd/fwd override call x 38 message waiting x 39 room monitoring x 40 ...
Page 1072
Issue 12.0 univerge sv8100 2 - 1042 mh240 wireless ip telephone 57 general purpose led indication x 58 automatic transfer at department group call x 59 delayed transfer at department group call x 60 dnd at department group call x 61 --- not used --- 63 outgoing call without caller id (isdn) x 64 ---...
Page 1073
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1043 88 dial-in mode switching x 89 do-not-call setup x 90 do-not-call data registration x 91 live recording key inmail x 94 call attendant x 97 door box access key x 98 --- not used --- 99 --- not used --- table 2-62 program 15-07 function ...
Page 1074
Issue 12.0 univerge sv8100 2 - 1044 mh240 wireless ip telephone refer to the following tables for the service code setup listing supported by the mh240. 18 acd overflow control x 19 acd queue status display check x table 2-63 program 11-10 service code setup (setup/entry operation) function number f...
Page 1075
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1045 21 vrs - general message playback x 22 vrs - record or erase general message x 23 smdr - extension accumulated printout code x 24 smdr - group accumulated printout code x 25 account code accumulated printout code x 26 forced trunk disco...
Page 1076
Issue 12.0 univerge sv8100 2 - 1046 mh240 wireless ip telephone 07 call forwarding – follow-me x 08 do not disturb x 09 answer message waiting x 10 cancel all messages waiting x 11 cancel message waiting x 12 alarm clock x 13 display language selection for multiline terminal x 14 text message settin...
Page 1077
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1047 32 --- not used --- 33 dial block x 34 temporary toll restriction override x 35 pilot group withdrawing x 36 toll restriction override x 37 ring volume set x 38 programmable function key programming (3-digit service codes) x 39 station ...
Page 1078
Issue 12.0 univerge sv8100 2 - 1048 mh240 wireless ip telephone 57 set do not call table x 58 call forward with personal greeting x 59 call forward to attendant except busy x 60 call forward to attendant/no answer x 62 headset ring volume adjustment x 63 double height character indication x 64 rever...
Page 1079
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1049 17 clear last number dialing data x 18 clear saved number dialing data x 19 internal group paging x 20 external paging x 21 meet-me answer to specified internal paging group x 22 meet-me answer to external paging x 23 meet-me answer in ...
Page 1080
Issue 12.0 univerge sv8100 2 - 1050 mh240 wireless ip telephone 45 enabled on hook when holding (slt) x 46 answer on hook when holding (slt) x 47 call waiting answer/split answer x 48 account code x 49 --- not used --- 50 general purpose relay x 51 vms access (inmail and vms) x 52 live monitoring (i...
Page 1081
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1051 10 acd agent login by supervisor x 11 acd agent logout by supervisor x 12 change agent acd group by supervisor x 13 acd agent changing own acd group x table 2-67 program 11-14 service code setup (hotel) function number function name sup...
Page 1082
Issue 12.0 univerge sv8100 2 - 1052 mh240 wireless ip telephone ring tones the mh240 has three different ring tone settings; internal, external, and non-notification. Different types of incoming calls can ring differently depending on the setting in program 15-05-28. Table 2-68 program 11-15 service...
Page 1083
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1053 ring tones with program 15-05-28 enabled call type program 22-02-01 caller id ring pattern when call forward busy to the mh240 when call forward no answer to the mh240 analog trunk call 0: normal with caller id non-notification normal c...
Page 1084
Issue 12.0 univerge sv8100 2 - 1054 mh240 wireless ip telephone isdn trunk call 0: normal with caller id external ring normal call does not support busy transfer external ring without caller id non-notification normal call does not support busy transfer non-notification 1: vrs with caller id externa...
Page 1085
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1055 ring tones with program 15-05-28 disabled call type program 22-02-01 caller id ring pattern when call forward busy to the mh240 when call forward no answer to the mh240 analog trunk call 0: normal with caller id internal ring normal cal...
Page 1086
Issue 12.0 univerge sv8100 2 - 1056 mh240 wireless ip telephone default setting none system availability terminals isdn trunk call 0: normal with caller id internal ring normal call does not support busy transfer internal ring without caller id internal ring normal call does not support busy transfe...
Page 1087
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1057 mh240 wireless ip terminals required component(s) cpu with pz-32ipla/iplb, pz-64ipla/iplb or pz-128ipla/iplb daughter board installed. Wl1700-ms wl1500-ms (optional) mh240 wireless ip handset related features none.
Page 1088
Issue 12.0 univerge sv8100 2 - 1058 mh240 wireless ip telephone guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards fo...
Page 1089
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1059 10-12-03 cd-cp00-us network setup – default gateway assign the default gateway ip address for the cd-cp00-us. 0.0.0.0~ 126.255.255.254 128.0.0.1~ 191.254.255.254 192.0.0.1~ 223.255.255.254 (default = 0.0.0.0) 10-12-09 cd-cp00-us network...
Page 1090
Issue 12.0 univerge sv8100 2 - 1060 mh240 wireless ip telephone 84-10-01 tos setup – tos mode when input data is set to 1, protocol 7 is invalid. When data is set to 2, protocols 2~6 are invalid. 0 = disable (invalid) 1 = ip precedence 2 = diffserv (default = 0) 84-10-07 tos setup – priority (d.S.C....
Page 1091
Univerge sv8100 issue 12.0 mh240 wireless ip telephone 2 - 1061 in addition to the above programming, define the programming options as required for the system features. Refer to the univerge sv8100 programming manual and the univerge sv8100 networking manual for programming details. 84-22-04 dt700 ...
Page 1092
Issue 12.0 univerge sv8100 2 - 1062 mh240 wireless ip telephone operation to make a call: 1. Enter the telephone number and press the key -or- 2. Press the key and then enter the telephone number. To answer a call: 1. Press the key. 2. To stop the ring without answering the call, press the key. To p...
Page 1093: Microphone Cutoff
Univerge sv8100 issue 12.0 microphone cutoff 2 - 1063 microphone cutoff description microphone cutoff lets a multiline terminal user turn off their telephone handsfree or handset microphone anytime. When activated, microphone mute prevents the caller from hearing conversations in the user’s work are...
Page 1094
Issue 12.0 univerge sv8100 2 - 1064 microphone cutoff related features handsfree answerback/forced intercom ringing handset mute programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in t...
Page 1095
Univerge sv8100 issue 12.0 microphone cutoff 2 - 1065 operation to mute your telephone handset or handsfree microphone while on a call: 1. Press mic. This only turns off the handsfree microphone. - or - press the microphone cutoff key (program 15-07 or sc 751: 40). This turns off both the handset an...
Page 1096
Issue 12.0 univerge sv8100 2 - 1066 microphone cutoff this page intentionally left blank.
Page 1097: Mobile Extension
Univerge sv8100 issue 12.0 mobile extension 2 - 1067 mobile extension description a mobile extension is an external telephone (preferably a mobile phone) linked to the univerge sv8100 via a proxy port to operate as an internal single line telephone extension. The extension sends dtmf signals to the ...
Page 1098
Issue 12.0 univerge sv8100 2 - 1068 mobile extension this feature can currently be used with isdn pri trunks or sip trunks. It is recommended to use this feature with an isdn pcb (pri or bri), however, analog trunks can be used as well. To provide a proper disconnect, disconnect supervision is requi...
Page 1099
Univerge sv8100 issue 12.0 mobile extension 2 - 1069 the number of mobile extensions per system is limited by the available unequipped extension ports. Features the features available from a mobile extension are listed below. As the mobile extension is based on a single line telephone port, the serv...
Page 1100
Issue 12.0 univerge sv8100 2 - 1070 mobile extension automatic transfer setup for each extension group 11-11-25 602 yes automatic transfer cancellation for each extension group 11-11-26 603 yes delayed transfer for every extension group 11-11-28 605 yes delayed transfer cancellation for each extensi...
Page 1101
Univerge sv8100 issue 12.0 mobile extension 2 - 1071 meet-me answer to external paging 11-12-22 765 yes meet-me answer in same paging group (although mobile extension cannot be paged) 11-12-23 763 yes yes combined paging 11-12-24 *1 yes direct call pickup – own group 11-12-25 756 yes yes call pickup...
Page 1102
Issue 12.0 univerge sv8100 2 - 1072 mobile extension although some features may be available to the mobile extension, it may be advisable to disable them in class of service. There are also features that should be disabled in any case. The features to be disabled/not used for mobile extension includ...
Page 1103
Univerge sv8100 issue 12.0 mobile extension 2 - 1073 general message message waiting headset mode for single line telephone flexible transfer/virtual loop back tandem ringing park over ccis virtual extension key as call coverage key for mobile extension automatic conversation record for trunks calle...
Page 1104
Issue 12.0 univerge sv8100 2 - 1074 mobile extension conditions it is recommended that this feature use isdn/sip platform (as these trunks provide answer supervision). If an extension has call forward-both ring set to a mobile extension (twinning), it will not forward to vm or anywhere else (version...
Page 1105
Univerge sv8100 issue 12.0 mobile extension 2 - 1075 when using mobile extension in a netlink network, the isdn/pri must be utilized in the primary system (version 3100 or lower software). With version 4000 or higher software, when using mobile extension in a netlink network, the isdn/pri can be uti...
Page 1106
Issue 12.0 univerge sv8100 2 - 1076 mobile extension conditions the version 5000 enhancement license is required for this feature to work. Mobile extension must be programmed for this feature to work. In the callback to cell phone feature set program 15-22-04 to 1. If the cell phone user continues t...
Page 1107
Univerge sv8100 issue 12.0 mobile extension 2 - 1077 system availability terminals all multiline terminals required component(s) none related features speed dial – system/group/station caller id call forwarding direct inward dialing (did) direct inward line (dil) station message detail recording.
Page 1108
Issue 12.0 univerge sv8100 2 - 1078 mobile extension guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature p...
Page 1109
Univerge sv8100 issue 12.0 mobile extension 2 - 1079 13-04-01 speed dialing number and name – speed dialing data for the bin number defined in program 15-22-01 for the mobile extension, enter the external number of the mobile extension. This must exactly match the caller id number of the mobile exte...
Page 1110
Issue 12.0 univerge sv8100 2 - 1080 mobile extension 15-22-04 mobile extension setup – call back select whether or not the system will try to call back a mobile extension user. 0 = don’t call back 1 = call back (default = 0) 20-01-16 system options – mobile extension callback duration time determine...
Page 1111
Univerge sv8100 issue 12.0 mobile extension 2 - 1081 22-01-12 system options for incoming calls – mobile extension answer time determines the amount of time before the mobile extension will answer with internal dial tone. Extend this timer long enough for 1 ring cycle to complete, giving the mobile ...
Page 1112
Issue 12.0 univerge sv8100 2 - 1082 mobile extension 80-03-03 dtmf tone receiver setup – min. Detect level for the extension dtmf, the minimum detect level (0-15) for the dtmf tone must be set to allow a minimum detection level of -25dbm. This entry is dependent on the detect level selected in progr...
Page 1113
Univerge sv8100 issue 12.0 mobile extension 2 - 1083 callback to cell phone: program number program name description/comments assigned data level 1 2 3 13-04-01 speed dialing number and name – speed dialing data enter the common and group speed dialing numbers and names which are to be used for trun...
Page 1114
Issue 12.0 univerge sv8100 2 - 1084 mobile extension operation with any feature, if the mobile extension user presses *, an existing call is placed in hold. Pressing * a second time or the timeout of the inter-digit timer returns the call to conversation mode. Using analog lines with the mobile exte...
Page 1115
Univerge sv8100 issue 12.0 mobile extension 2 - 1085 program 15-22-02 set to 0 or 1 (dtmf confirmation required): the caller is retrieved by the univerge sv8100 and follows the no-answer programming (ring another extensions, forward to univerge sv8100 voice mail, etc.) program 15-22-02 set to 2 (no ...
Page 1116
Issue 12.0 univerge sv8100 2 - 1086 mobile extension swapping between two held calls from the mobile extension 1. While on a call, press * #. The first call is placed on hold. 2. Place second call, then place on hold by pressing * #. The second call is placed on hold and the first call is picked up....
Page 1117
Univerge sv8100 issue 12.0 mobile extension 2 - 1087 to activate call forward follow me: 1. When activating call forwarding from the mobile extension: dial the did or dil telephone number for the mobile extension. If the caller id of the mobile extension matches the speed dial bin entry (program 13-...
Page 1118
Issue 12.0 univerge sv8100 2 - 1088 mobile extension receive callback: receive call from mobile extension and callback: cell phone number: 09012345678 incoming trunk set up: 22-02: trk1, dil mobile extension set up: ext150 program 15-22-01: speed dial bin no, 50 program 15-22-03: trunk access code, ...
Page 1119
Univerge sv8100 issue 12.0 mobile extension 2 - 1089 after callback answered, but does not send any dtmf: 1. Call the system trk1 from the cell phone setting as a mobile extension (ex 150). 2. The cell phone user hangs up within 3 seconds, before system answers. 3. System makes the callback to the c...
Page 1120
Issue 12.0 univerge sv8100 2 - 1090 mobile extension this page intentionally left blank.
Page 1121: Multiple Trunk Types
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1091 multiple trunk types description the univerge sv8100 supports many different trunks in the system (did, e&m tie lines, loop start, ground start, isdn bri, isdn pri, and t-1 trunks). The system supports up to 200 trunks in the expanded port pac...
Page 1122
Issue 12.0 univerge sv8100 2 - 1092 multiple trunk types when adding or removing padding for trunks, use program 14-01 for all trunks except the pri trunks in a migration cabinet. Use program 81-12 to add or remove padding for pri trunks in a migration cabinet. Default setting none system availabili...
Page 1123
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1093 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featu...
Page 1124
Issue 12.0 univerge sv8100 2 - 1094 multiple trunk types 14-05-01 trunk group – trunk group number assign trunks to trunk groups. You can also assign the outbound priority for trunks in the group. When users dial the trunk group, they seize the trunks in the order you specify in the outbound priorit...
Page 1125
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1095 tie lines: 81-10-05 cot initial data setup – auto release signal detection time specify the signal detection time for release of a co/pbx line after a disconnect signal is received from the distant central office or pbx. 1~14 (50~700ms) 15 = (...
Page 1126
Issue 12.0 univerge sv8100 2 - 1096 multiple trunk types 14-05-01 trunk group – trunk group number program tie lines of similar type into the same trunk group. The system uses trunk groups for outgoing access to tie lines (i.E., service code 704 + group). Also see program 34-05-01. Trunk group numbe...
Page 1127
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1097 20-14-01 class of service options for disa/e&m – first digit absorption (delete first digit dialed) for tie lines, turn off or on the ability to absorb (ignore) the first incoming digit. Use this to make the tie trunk compatible with 3- and 4-...
Page 1128
Issue 12.0 univerge sv8100 2 - 1098 multiple trunk types 20-14-11 class of service options for disa/e&m – disa/tie trunk barge-in turn off or on a disa or tie trunk caller ability to use barge-in. 0 = off 1 = on (default = 0 for cos 1~15) 20-14-12 class of service options for disa/e&m – retrieve par...
Page 1129
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1099 21-05-08 toll restriction class – restriction table set the tables 1~4 when referring to the table set up by program 21-06-07. 1~4 =table 0 = disable (none) default: 1, 2, 6~15 = 0 3 = 1 4 = 2 5 = 3 21-05-09 toll restriction class – restrictio...
Page 1130
Issue 12.0 univerge sv8100 2 - 1100 multiple trunk types 22-02-01 incoming call trunk setup set the feature type for the trunk you are programming. For each night service mode, enter 5 when the trunk should be an e&m tie line. 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = di...
Page 1131
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1101 34-04-01 e&m tie line toll restriction class if the system uses toll restriction, enter a toll restriction class (1~15) for each tie line. The system uses the class you enter in program 21-05 and 21-06. Make a separate toll restriction class e...
Page 1132
Issue 12.0 univerge sv8100 2 - 1102 multiple trunk types 80-03-01 dtmf tone receiver setup – detect level use items 11~32 to set the criteria for dial tone detection for outgoing ars calls. 0 = 0dbm ~ -25dbm 1 = -5dbm ~ -30dbm 2 = -10dbm ~ -35dbm 3 = -15dbm ~ -40dbm 4 = -20dbm ~ -45dbm 5 = -25dbm ~ ...
Page 1133
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1103 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to – 35dbm(15) det...
Page 1134
Issue 12.0 univerge sv8100 2 - 1104 multiple trunk types 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25dbm(15) detect...
Page 1135
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1105 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db~10db) default: type 1~5 = 5 (6dbm) 80-03-06 dtmf tone receiver setup – backwards twist level define the backwards twist lev...
Page 1136
Issue 12.0 univerge sv8100 2 - 1106 multiple trunk types 80-04-02 call progress tone detector setup – min. Detection level define the minimum detection levels for the call progress tone detector. 0~15 detect level 0: –15dbm(0) to –30dbm(15) detect level 1: –30dbm(0) to –45dbm(15) detect level 2: –40...
Page 1137
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1107 80-04-05 call progress tone detector setup – pulse count define the pulse count for the call progress tone detector. 1~255 default: type 1 (dt) – 1 type 2 (bt) – 1 type 3 (rbt) – 1 type 4, type 5 – 0 80-04-06 call progress tone detector setup ...
Page 1138
Issue 12.0 univerge sv8100 2 - 1108 multiple trunk types 81-11-01 tie line initial setup – dp interdigit time selection select the dp interdigit time (minimum pause time between dial pulses). 0 = pattern a (pattern a: 10pps – 650ms, 20pps - 500ms) 1 = pattern b (pattern b: 10pps – 800ms, 20pps - 800...
Page 1139
Univerge sv8100 issue 12.0 multiple trunk types 2 - 1109 operation none 81-11-08 tie line initial setup – length of delay signal selection specify the time a delay pulse is sent to another system. 1~15 (300 ms~4.5 seconds) (0 = no setting) [default = 1 (300ms)] 81-11-09 tie line initial setup – inco...
Page 1140
Issue 12.0 univerge sv8100 2 - 1110 multiple trunk types this page intentionally left blank.
Page 1141: Music On Hold
Univerge sv8100 issue 12.0 music on hold 2 - 1111 music on hold description music on hold (moh) sends music to calls on hold and parked calls. The music lets the caller know that the call is waiting, not forgotten. Without music on hold, the system provides silence to these types of calls. The music...
Page 1142
Issue 12.0 univerge sv8100 2 - 1112 music on hold system availability terminals none required component(s) optional – pgd(2)-u10 adp optional – locally provided background music source (i.E., cd player, radio, nec audio emcee). Related features none guide to feature programming the level 1, level 2 ...
Page 1143
Univerge sv8100 issue 12.0 music on hold 2 - 1113 10-04-02 music on hold setup – music on hold tone selection when program 10-04-01 is set to internal moh, define the music that is played for music on hold. [when item 1 is 0] 1 = download file1 2 = download file2 3 = download file3 [when item 1 is 1...
Page 1144
Issue 12.0 univerge sv8100 2 - 1114 music on hold 20-07-02 class of service options (administrator level) – changing the music on hold tone turn off or on an extension user ability to change the music on hold tone. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15) 22-11-09 did trans...
Page 1145
Univerge sv8100 issue 12.0 music on hold 2 - 1115 when using a pgd(2)-u10 adp: program number program name description/comments assigned data level 1 2 3 10-03-01 etu setup (dlca pkg setup) – terminal type (b1) if a pgd(2)-u10 adp is used for the external music source, the module is automatically as...
Page 1146
Issue 12.0 univerge sv8100 2 - 1116 music on hold 33-02-01 aci department calling group assign aci software ports to an aci department group. This lets aci callers connect to aci software ports by dialing the group pilot number (set in program 11-08). Aci ports: 1~96 aci groups: 1~16 default: aci po...
Page 1147
Univerge sv8100 issue 12.0 music on hold 2 - 1117 communications interface feature for more.
Page 1148
Issue 12.0 univerge sv8100 2 - 1118 music on hold.
Page 1149
Univerge sv8100 issue 12.0 music on hold 2 - 1119 operation none.
Page 1150
Issue 12.0 univerge sv8100 2 - 1120 music on hold this page intentionally left blank.
Page 1151: Name Storing
Name storing 2 - 1121 n name storing description extensions and trunks can have names instead of just circuit numbers. These names show on a multiline terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer...
Page 1152
Issue 12.0 univerge sv8100 2 - 1122 name storing required component(s) none related features directory dialing single line telephones, analog 500/2500 sets speed dial – system/group/station guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned ...
Page 1153
Univerge sv8100 issue 12.0 name storing 2 - 1123 20-09-02 class of service options (incoming call service) – caller id display turn off or on the caller id display at an extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-21 class of service options (supplementary service) – extension name tu...
Page 1155: Nec Meeting Center (Nmc)
Univerge sv8100 issue 12.0 nec meeting center (nmc) 2 - 1125 nec meeting center (nmc) description with version 7000 or higher software, the sv8100 can support the nec meeting center (nmc) feature. Nec meeting center, a sophisticated audio conferencing, web collaboration and mass notification solutio...
Page 1156
Issue 12.0 univerge sv8100 2 - 1126 nec meeting center (nmc) audio recording storage capacity: 300 hours nmc audio conferencing features support both reservation-less and reservation based audio conferences. Customize each audio conference room per your requirements, e.G., select entry tones, select...
Page 1157
Univerge sv8100 issue 12.0 nec meeting center (nmc) 2 - 1127 web conferencing application nmc capacity web conference ports: 8 nmc web conference features web based application, no software download required web browser: internet explorer ® 7 and above, firefox ®, mac safari ® maximum document size ...
Page 1158
Issue 12.0 univerge sv8100 2 - 1128 nec meeting center (nmc) abandon a group alert in progress via web portal or through dtmf. Provide summary and detailed reports on call completions (busy, no answer, answering machine etc.) firebar emergency conferencing nmc capacity up to 24 ports shared with aud...
Page 1159
Univerge sv8100 issue 12.0 nec meeting center (nmc) 2 - 1129 conditions web conference ports support video only. A conference audio port is required for audio support. Only the g.711 codec is supported (program 84-19-28) when integrating the sv8100 with the nmc. Each nmc cd-svru blade comes with eig...
Page 1160
Issue 12.0 univerge sv8100 2 - 1130 nec meeting center (nmc) system availability terminals none required component(s) sv8100 ip terminal advanced license (5111) sv8100 version 7.00 software or higher cd-svru blade with nmc application related features none guide to feature programming the level 1, l...
Page 1161
Univerge sv8100 issue 12.0 nec meeting center (nmc) 2 - 1131 10-12-09 cd-cp00-us network setup – ip address set to static ip address for local network. 0.0.0.0~ 126.255.255.254 128.0.0.1~ 191.255.255.254 192.0.0.1~ 223.255.255.254 (default = 172.16.0.10) 11-01-01 system numbering – service code cust...
Page 1162
Issue 12.0 univerge sv8100 2 - 1132 nec meeting center (nmc) operation none 15-07-01 programmable function keys program one call appearance key (cap key) on each nmc extension. Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) (...
Page 1163: Night Service
Univerge sv8100 issue 12.0 night service 2 - 1133 night service description night service lets system users activate one of the night service modes. Night service redirects calls to their night mode destination, as determined by assigned and universal night answer programming. A user typically activ...
Page 1164
Issue 12.0 univerge sv8100 2 - 1134 night service you may also use transfer to una. An extension user can transfer their call to una (i.E., external paging at night). Once transferred, the call rings the external paging speakers like any other una call and can be picked up at any extension. You can ...
Page 1165
Univerge sv8100 issue 12.0 night service 2 - 1135 when programming night service function keys, multiple keys must be used for switching between each night service mode. Virtual extension ring assignment (command 15-09) follows the ring assignment for the night mode group the virtual extension is as...
Page 1166
Issue 12.0 univerge sv8100 2 - 1136 night service guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature prog...
Page 1167
Univerge sv8100 issue 12.0 night service 2 - 1137 12-02-02 automatic night service – end time for each night service group (01~32), enter up to 20 end times (0000~2359) for each time pattern (1~10). 0000~2359 please refer to the sv8100 programming manual for default settings. 12-02-03 automatic nigh...
Page 1168
Issue 12.0 univerge sv8100 2 - 1138 night service 12-05-01 night mode group assignment for extensions assign a day/night mode group (01~32), for each extension. Night mode service group number: 01~32 (default = 1) 12-06-01 night mode group assignment for trunks assign a day/night mode group (01~32),...
Page 1169
Univerge sv8100 issue 12.0 night service 2 - 1139 14-07-01 trunk access map setup to allow for universal night answer (una) answering, set up the trunk access maps (1~200). For una, extension must have incoming access to trunk ringing the external paging speakers. 0 = no access 1 = outgoing access o...
Page 1170
Issue 12.0 univerge sv8100 2 - 1140 night service 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-07-01 class of service o...
Page 1171
Univerge sv8100 issue 12.0 night service 2 - 1141 operation to activate night service by dialing codes: 1. At a multiline terminal, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 718. To change a different group’s mode, dial 718 + the group number (01~32). 3. Dial the ...
Page 1172
Issue 12.0 univerge sv8100 2 - 1142 night service to activate night service by using programmable keys: 1. Press night service key (program 15-07-01 or sc 751:09 + mode code number below). 1 = day 1 mode 2 = night 1 mode 3 = midnight 1 mode 4 = rest 1 mode 5 = day 2 mode 6 = night 2 mode 7 = midnigh...
Page 1173: Off-Hook Signaling
Off-hook signaling 2 - 1143 o off-hook signaling description off-hook ringing alerts a multiline terminal user that an incoming outside call is ringing to that station during another call. Off-hook signaling helps important callers get through, without waiting in line for the called extension to bec...
Page 1174
Issue 12.0 univerge sv8100 2 - 1144 off-hook signaling block manual off-hook signals this class of service option enables/disables a busy extension ability to block off-hook signals manually sent from a co-worker. If disabled (not blocked), callers can dial at busy or busy/ring to signal the extensi...
Page 1175
Univerge sv8100 issue 12.0 off-hook signaling 2 - 1145 system availability terminals all multiline terminals and single line telephones required component(s) none related features callback call waiting/camp-on direct inward dialing (did) handsfree and monitor hotline intercom one-touch calling progr...
Page 1176
Issue 12.0 univerge sv8100 2 - 1146 off-hook signaling guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...
Page 1177
Univerge sv8100 issue 12.0 off-hook signaling 2 - 1147 20-09-07 class of service options (incoming call service) – call queuing turn off or on an extension ability to have calls queued if a call rings the extension when it is busy. Must be set to 1 to enable automatic off-hook signaling. 0 = off 1 =...
Page 1178
Issue 12.0 univerge sv8100 2 - 1148 off-hook signaling operation to send off-hook signals to an extension busy on a call: your extension may send off-hook signals automatically. 1. Dial 7. - or - press off-hook signaling key (program 15-07 or sc 751: 33). You hear ringback. To have your call voice-a...
Page 1179: One-Touch Calling
Univerge sv8100 issue 12.0 one-touch calling 2 - 1149 one-touch calling description one-touch calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use ...
Page 1180
Issue 12.0 univerge sv8100 2 - 1150 one-touch calling the @ can be entered in the dial string of a dss/one touch button. The @ only applies to isdn and intercom calls. When using the @, the system waits for the destination to answer (answer supervision), and then sends the rest of the digits. Enteri...
Page 1181
Univerge sv8100 issue 12.0 one-touch calling 2 - 1151 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature ...
Page 1182
Issue 12.0 univerge sv8100 2 - 1152 one-touch calling operation programmable function keys: to define a programmable function key as a one-touch key: 1. Dial the service code for function key programming (program 11-11-17, 751 by default). 2. Press the key to be defined. 3. Dial 01 (dss/one-touch ke...
Page 1183
Univerge sv8100 issue 12.0 one-touch calling 2 - 1153 for central office calls, placing (trunk calling): a. A. Dial the general trunk access code (9). - or - dial the specific trunk service code (#9) plus the trunk number (e.G., 005). - or - dial the trunk group service code (704) plus the trunk gro...
Page 1184
Issue 12.0 univerge sv8100 2 - 1154 one-touch calling this page intentionally left blank.
Page 1185: Operator
Univerge sv8100 issue 12.0 operator 2 - 1155 operator description when an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the page feature. A maximum of eight operators is available. Conditions attendant ex...
Page 1186
Issue 12.0 univerge sv8100 2 - 1156 operator related features attendant call queuing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro ...
Page 1187
Univerge sv8100 issue 12.0 operator 2 - 1157 operation refer to the individual features for operation..
Page 1188
Issue 12.0 univerge sv8100 2 - 1158 operator this page intentionally left blank.
Page 1189: (Opx) Off-Premise Extension
Univerge sv8100 issue 12.0 (opx) off-premise extension 2 - 1159 (opx) off-premise extension description off-premise extension allows a single line telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise single line telephone...
Page 1190
Issue 12.0 univerge sv8100 2 - 1160 (opx) off-premise extension guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards fo...
Page 1191
Univerge sv8100 issue 12.0 (opx) off-premise extension 2 - 1161 15-03-03 single line telephone basic data setup – terminal type enter 1 for this option to allow a single line port to receive dtmf tones after the initial call setup. Enter 0 to have the port ignore dtmf tones after the initial call se...
Page 1192
Issue 12.0 univerge sv8100 2 - 1162 (opx) off-premise extension 20-03-01 system options for single line telephones – slt call waiting answer mode for a busy single line (500/2500 type) telephone, set the mode used to answer a camped-on trunk call. For esl sets, enabling this option (1) allows the us...
Page 1193
Univerge sv8100 issue 12.0 (opx) off-premise extension 2 - 1163 20-03-06 system options for single line telephones – headset ringing start time (for slt) define the headset ringing start time. After this time expires after a single line telephone is off-hook, the system sets the single line telephon...
Page 1194
Issue 12.0 univerge sv8100 2 - 1164 (opx) off-premise extension 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to – 35dbm(...
Page 1195
Univerge sv8100 issue 12.0 (opx) off-premise extension 2 - 1165 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25dbm(15)...
Page 1196
Issue 12.0 univerge sv8100 2 - 1166 (opx) off-premise extension 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db~10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5 (6dbm) 80-03-06 dt...
Page 1197
Univerge sv8100 issue 12.0 (opx) off-premise extension 2 - 1167 refer to single line telephones, analog 500/2500 sets on page 2-1339 for related programming. Operation normal call handling procedures for single line telephones apply. 80-04-04 call progress tone detector setup – no tone time define t...
Page 1198
Issue 12.0 univerge sv8100 2 - 1168 (opx) off-premise extension this page intentionally left blank.
Page 1199: Paging, External
Paging, external 2 - 1169 p paging, external description with external paging, a user can broadcast announcements over paging equipment connected to external paging zones. When a user pages one of these external zones, the system broadcasts the announcement over the speakers. Like internal paging, e...
Page 1200
Issue 12.0 univerge sv8100 2 - 1170 paging, external did and dil trunks do not ring external page speakers. Only trunks defined as normal in program 22-02-01 ring external page speakers. Paging keys can be assigned on programmable function keys and direct station selection (dss) consoles to simplify...
Page 1201
Univerge sv8100 issue 12.0 paging, external 2 - 1171 related features central office calls, placing direct inward dialing (did) direct inward line (dil) direct station selection (dss) console door box night service paging, internal programmable function keys transfer guide to feature programming the...
Page 1202
Issue 12.0 univerge sv8100 2 - 1172 paging, external 10-21-04 cd-cp00-us hardware setup – external source i/o selection on cd-cp00-us define how the i/o ports on the cd-cp00-us are used. 0 = external moh (cn8)/ external speaker(cn9) 1 = bgm source (cn8)/ external speaker(cn9) 2 = external moh (cn8)/...
Page 1203
Univerge sv8100 issue 12.0 paging, external 2 - 1173 31-04-01 external paging zone group assign each external paging speaker to an external paging group (1~8) used for accessing the zone. If zones 1~8 are not connected to pgd(2)-u10 adp, set these unused zones to external paging group 0. External pa...
Page 1204
Issue 12.0 univerge sv8100 2 - 1174 paging, external operation to page into an external zone: 1. Press external paging key (program 15-07 or sc 751: 19 for external paging zones or 20 for external all call paging). 2. Make announcement. - or - 1. At the multiline terminal, press speaker or pick up t...
Page 1205
Univerge sv8100 issue 12.0 paging, external 2 - 1175 4. Dial 703 and the external paging zone code (1~8 or 0 for all call). - or - dial 1 and the combined paging group code (1~8 or 0 for internal/external all call). Display indicates the combined paging as an external page. If the internal page zone...
Page 1206
Issue 12.0 univerge sv8100 2 - 1176 paging, external this page intentionally left blank.
Page 1207: Paging, External (Vrs)
Univerge sv8100 issue 12.0 paging, external (vrs) 2 - 1177 paging, external (vrs) description paging, external (vrs) enables the use of prerecorded vrs messages for external paging. The advantage of this feature is saving time for the users who regularly use external paging with the same announcemen...
Page 1208
Issue 12.0 univerge sv8100 2 - 1178 paging, external (vrs) system availability terminals all multiline terminals single line telephones cordless terminals isdn terminals h.323 terminals standard sip terminals required component(s) pz-vm21 vm8000 inmail compact flash cpu license for vrs cd-8dlca, cd-...
Page 1209
Univerge sv8100 issue 12.0 paging, external (vrs) 2 - 1179 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for fea...
Page 1210
Issue 12.0 univerge sv8100 2 - 1180 paging, external (vrs) 3. Dial vrs message number (001-100). 4. Make announcement. 5. Press speaker at multiline terminal or on-hook. - or - 1. Press dss/one touch key programmed for external paging. To program one touch key: the following example shows how to pro...
Page 1211: Paging, Internal
Univerge sv8100 issue 12.0 paging, internal 2 - 1181 paging, internal description internal paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a zone paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With ...
Page 1212
Issue 12.0 univerge sv8100 2 - 1182 paging, internal if auto hold in program 15-02-07 is set to cut (1), when a user presses the page key while on a trunk call, the trunk call is put on hold. A single line telephone can initiate an internal zone page, but cannot receive an internal zone page. If an ...
Page 1213
Univerge sv8100 issue 12.0 paging, internal 2 - 1183 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature p...
Page 1214
Issue 12.0 univerge sv8100 2 - 1184 paging, internal operation to make an internal page announcement: multiline terminal 1. Press the zone internal paging key (program 15-07 or sc 751: 21 + 0 or 1~9 or 01~64 for zones (0 or 00 for all call). - or - press speaker or lift the handset. 31-02-01 interna...
Page 1215
Univerge sv8100 issue 12.0 paging, internal 2 - 1185 2. Dial 701 and the paging zone number (0~9 or 00~64). Dialing 0 or 00 calls all call internal paging. - or - dial 1 and the combined paging group code 1~8 or 0 (for internal/external all call). Display indicates the combined paging as an external...
Page 1216
Issue 12.0 univerge sv8100 2 - 1186 paging, internal this page intentionally left blank.
Page 1217: Park
Univerge sv8100 issue 12.0 park 2 - 1187 park description park places a call in a wait state (called a park orbit) so an extension user may pick it up. Park has two types: system and personal. System park allows a user to have a call wait in system orbit. Personal park allows a user to park a call a...
Page 1218
Issue 12.0 univerge sv8100 2 - 1188 park when the terminal that has a call in personal park is unplugged, the personal park is released and the held caller is placed on non-exclusive hold. The following table indicates what condition the service codes and programmable function key can be used. A use...
Page 1219
Univerge sv8100 issue 12.0 park 2 - 1189 personal park at a co-worker’s extension description the personal park feature allows an extension user to place an outside call, which is on hold, on personal park at a co-worker’s extension after placing an intercom call. This feature is available for keyse...
Page 1220
Issue 12.0 univerge sv8100 2 - 1190 park required component(s) none related features caller id call arrival (car) keys direct station selection (dss) console hold programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned ...
Page 1221
Univerge sv8100 issue 12.0 park 2 - 1191 15-02-08 multiline telephone basic data setup – automatic handsfree set whether pressing a one-touch key preselects the key or goes off-hook to access the key. 0 = preselect 1 = one-touch (automatic handsfree) (default = 1) 15-07-01 programmable function keys...
Page 1222
Issue 12.0 univerge sv8100 2 - 1192 park 20-11-25 class of service options (hold/ transfer service) – transfer park call turn off or on an extension user ability to transfer a parked call. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-26 class of service options (hold/ transfer service) – station ...
Page 1223
Univerge sv8100 issue 12.0 park 2 - 1193 operation to park a call in a system orbit: you can park intercom or trunk calls. 1. Press the park key (program 15-07 or sc 752: 04 + orbit). The park key led lights. If you hear busy tone, the orbit is busy. Try another orbit. 2. Use paging to announce call...
Page 1224
Issue 12.0 univerge sv8100 2 - 1194 park to park a call at your extension: 1. Press hold and dial 757. - or - press hold and the personal park key (program 15-07 or sc 752: 07). At a 500/2500 single line telephone, hookflash instead of pressing hold. A confirmation tone is heard and the call is park...
Page 1225
Univerge sv8100 issue 12.0 park 2 - 1195 3. Press the personal park key (program 15-07 or sc 752: 07). - or - press the stap soft key h. - or - dial the personal park single digit code (program 11-16-11). The intercom call to the co-worker is dropped. A confirmation tone is heard and the call is par...
Page 1226
Issue 12.0 univerge sv8100 2 - 1196 park 4. Press speaker to hang up. If not picked up, the call will recall to you. - or - 1. Press hold or transfer. 2. Press the dss/blf key programmed as # 6 (the park location will be displayed in the lcd). 3. Press speaker to hang up..
Page 1227: Pbx Compatibility
Univerge sv8100 issue 12.0 pbx compatibility 2 - 1197 pbx compatibility description you can connect your telephone system trunks to centrex/pbx lines, rather than to telco trunk circuits. This makes the trunk inputs to the system 500/2500 type compatible centrex/pbx extensions, rather than telco cir...
Page 1228
Issue 12.0 univerge sv8100 2 - 1198 pbx compatibility except for dialing the pbx access code, users place calls on pbx trunks just like other trunks. All relevant access programming applies. Refer to the central office calls, placing on page 2-275 feature for more details. You can have dils route fr...
Page 1229
Univerge sv8100 issue 12.0 pbx compatibility 2 - 1199 central office calls, answering central office calls, placing code restriction direct inward line (dil) direct inward system access (disa) flash pulse to tone conversion ring groups speed dial – system/group/station trunk group routing trunk grou...
Page 1230
Issue 12.0 univerge sv8100 2 - 1200 pbx compatibility 14-01-02 basic trunk data setup – transmit level set these options for compatibility with the connected pbx. Trunks 1~200 1~63 (-15.5 ~ +15.5db in 0.5db intervals) [default = 32 (0db)] 14-01-08 basic trunk data setup – toll restriction for each p...
Page 1231
Univerge sv8100 issue 12.0 pbx compatibility 2 - 1201 operation to place a call over a pbx trunk: 1. At multiline terminal, press speaker and dial 704. - or - at single line telephone, lift the handset and dial 704. 2. Dial pbx trunk group number (1~9 or 001~100). 3. Dial pbx access code and number....
Page 1232
Issue 12.0 univerge sv8100 2 - 1202 pbx compatibility this page intentionally left blank.
Page 1233: Pc Programming
Univerge sv8100 issue 12.0 pc programming 2 - 1203 pc programming description the univerge sv8100 has three different methods for programming. The first is via the handset, the second is by pcpro and third by webpro. Pcpro is a microsoft windows based application. It allows the technician/system adm...
Page 1234
Issue 12.0 univerge sv8100 2 - 1204 pc programming an overview of the three programming applications is shown below. Connecting as can be seen in figure 2-30 pc programming overview , three connection types are available to pcpro/webpro. If using pcpro, a user can connect directly, remotely using a ...
Page 1235
Univerge sv8100 issue 12.0 pc programming 2 - 1205 figure 2-31 pcpro connection dialog 3) (optional) load a defined connection account (can skip steps 1~3 by using this option. 1) select connection type. If connecting to an ipk ii system, select either direct or modem connection type. 2) to login, s...
Page 1236
Issue 12.0 univerge sv8100 2 - 1206 pc programming if using webpro, a user can connect only via ip. To connect, launch internet explorer and enter the ip address of the switch (refer to figure 2-32 webpro login screen ). Webpro system programming webpro can be used to edit system programming from a ...
Page 1237
Univerge sv8100 issue 12.0 pc programming 2 - 1207 with version 4000 or higher, the maintenance debug section is added to allow the webpro user to turn on debug traces for engineering troubleshooting (refer to figure 2-34 maintenance debug screen ). Webpro end user programming webpro has an end user...
Page 1238
Issue 12.0 univerge sv8100 2 - 1208 pc programming conditions with sv8100 version 5000 (5.00 or higher) software and pz-iplb daughter board installed, half duplex connections are not supported. For troubleshooting purposes, a managed switch capable of port mirroring is required to capture packet dat...
Page 1239
Univerge sv8100 issue 12.0 pc programming 2 - 1209 the hardware/software requirements for the host pc running webpro are: you can have a maximum of four users logged into webpro anytime. You can have up to two phones in programming mode anytime. You can have four webpro users and two phone programmi...
Page 1240
Issue 12.0 univerge sv8100 2 - 1210 pc programming in the card configuration window, if you click a card type in the main menu, the menu closes. You must mouse over the card type to open the submenu to list all cards of that type. To access the modem over k-ccis, route the modem access service code ...
Page 1241
Univerge sv8100 issue 12.0 pc programming 2 - 1211 pcpro can open and convert a ux5000 database to an sv8100 database (version 4.00 pcpro or higher is required). Refer to the pcpro manual for programs converted. Databases that have a pz-me50-us installed can not be uploaded into a system without a p...
Page 1242
Issue 12.0 univerge sv8100 2 - 1212 pc programming with version 8000 or higher software, pcpro and webpro have been enhanced allowing t1/isdn layer 1 status, system alarms and sram information to be viewed. The sram displays day/night mode information, trunk information (trunk to trunk transfer set/...
Page 1243
Univerge sv8100 issue 12.0 pc programming 2 - 1213 conditions version 6.00 or higher sv8100 system software is required for outbound ip connection for pc programming. R6 pc programming or higher is required for outbound ip connection for pc programming. Outbound ip connection for programming is not ...
Page 1244
Issue 12.0 univerge sv8100 2 - 1214 pc programming related features alarm reports direct inward dialing (did) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These le...
Page 1245
Univerge sv8100 issue 12.0 pc programming 2 - 1215 10-12-02 cd-cp00-us network setup – subnet mask the setting of subnet mask is invalid when all host addresses are 0. If the network section is: 0, 127, 128.0, 191.255, 192.0.0, 223.255.255 the setting of subnet mask is invalid. 128.0.0.0 192.0.0.0 2...
Page 1246
Issue 12.0 univerge sv8100 2 - 1216 pc programming 22-02-01 incoming call trunk setup define the service type for the trunk intended to access the internal modem as 4:dil. 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6 = delayed vrs 7 = ani/dnis...
Page 1247
Univerge sv8100 issue 12.0 pc programming 2 - 1217 outbound ip connection: 90-02-03 programming password setup – user level set the system password user levels. 0 = prohibited user 1 = mf (manufacturer level) 2 = in (installer level) 3 = sa (system administrator level 1) 4 = sb (system administrator...
Page 1248
Issue 12.0 univerge sv8100 2 - 1218 pc programming operation outbound ip connection 1. Open pc pro (v6000 or higher) on pc that has same ip address as assigned in program 90-69-02. 2. Go to communications/connect. 11-15-16 service code setup, administrative (for special access) – outbound ip connect...
Page 1249
Univerge sv8100 issue 12.0 pc programming 2 - 1219 3. Select outbound ip. 4. Input connection port (same as program 90-69-01). 5. Select connect. When pcpro does not receive a tcp established request within three minutes (fixed time), it ends the state of "attempting to connect". 6. Dial outbound ip...
Page 1250
Issue 12.0 univerge sv8100 2 - 1220 pc programming remote connection upload y – pcpro can download the database from the univerge sv8100 to allow backups. Download y – connection accounts y – pcpro supports direct, modem and ip connections. Webpro supports only ip. Accounts y y webpro: refer to prog...
Page 1251
Univerge sv8100 issue 12.0 pc programming 2 - 1221 configuration screens blade configuration y – pcpro provides special screens that shorten the programming time to setup core univerge sv8100 features. Class of service y – night mode switching y – trunk access maps y – trunk groups y – department gr...
Page 1252
Issue 12.0 univerge sv8100 2 - 1222 pc programming debug/capture cd-cp00-us debug capture y – pcpro provides a tool for capturing debug information from the univerge sv8100 cd-cp00-us. Smdr capture y – pcpro provides a tool for capturing smdr reports from the univerge sv8100. Modification history y ...
Page 1253: Power Failure Transfer
Univerge sv8100 issue 12.0 power failure transfer 2 - 1223 power failure transfer description power failure transfer ensures that a customer has access to the central office network during a power outage. The co/pbx tip and ring are automatically transferred to a dth or ith terminal multiline termin...
Page 1254
Issue 12.0 univerge sv8100 2 - 1224 power failure transfer a power fail circuit is required. The cd-4cotb has power failure circuits on the first two ports. The pz-4cotf daughter board does not have power fail or fax branch exchange circuits. Default setting none system availability terminals all mu...
Page 1255
Univerge sv8100 issue 12.0 power failure transfer 2 - 1225 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for fea...
Page 1256
Issue 12.0 univerge sv8100 2 - 1226 power failure transfer this page intentionally left blank.
Page 1257: Prime Line Selection
Univerge sv8100 issue 12.0 prime line selection 2 - 1227 prime line selection description prime line selection allows a multiline terminal user to place or answer a call over a specific trunk by lifting the handset. The user does not have to press keys or dial codes. This simplifies handling calls o...
Page 1258
Issue 12.0 univerge sv8100 2 - 1228 prime line selection required component(s) none related features central office calls, placing direct inward dialing (did) direct inward line (dil) direct inward system access (disa) line preference guide to feature programming the level 1, level 2 and level 3 col...
Page 1259
Univerge sv8100 issue 12.0 prime line selection 2 - 1229 14-06-01 trunk group routing – priority order number set the priority order number 1~4. 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbers 2, ...
Page 1260
Issue 12.0 univerge sv8100 2 - 1230 prime line selection 15-02-10 multiline telephone basic data setup – ringing line preference for trunk calls enter 1 if lifting the handset should answer ringing prime line; enter 0 to seize idle line appearance. 0 = idle (off) 1 = ringing (on) (default = 1) 15-06...
Page 1261
Univerge sv8100 issue 12.0 prime line selection 2 - 1231 operation to place a call on your prime line: 1. Lift the handset. You hear dial tone on your prime line. To answer a call on your prime line: 1. Lift the handset. Depending on your line preference programming, you either answer the prime line...
Page 1262
Issue 12.0 univerge sv8100 2 - 1232 prime line selection this page intentionally left blank.
Page 1263: Private Line
Univerge sv8100 issue 12.0 private line 2 - 1233 private line description a private line is a trunk reserved for a multiline terminal for placing and answering calls. Users with a private line always know when important calls are for them. Additionally, the user has their own trunk for placing calls...
Page 1264
Issue 12.0 univerge sv8100 2 - 1234 private line system availability terminals all terminals required component(s) none related features call forwarding central office calls, placing do not disturb line preference prime line selection programmable function keys single line telephones, analog 500/250...
Page 1265
Univerge sv8100 issue 12.0 private line 2 - 1235 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progr...
Page 1266
Issue 12.0 univerge sv8100 2 - 1236 private line 14-07-01 trunk access map setup – trunk port number assign private line to the private line access map (refer to program 15-06 in this section). Use option 5 for incoming, option 7 for both ways and option 4 for outgoing. In all other access maps, ass...
Page 1267
Univerge sv8100 issue 12.0 private line 2 - 1237 operation to place a call on your private line: 1. Press private line key and then press speaker or lift the handset. 2. Dial the number. 22-02-01 incoming call trunk setup set the trunk service to type 4 if routing unanswered private lines to voice m...
Page 1268
Issue 12.0 univerge sv8100 2 - 1238 private line to answer a call on your private line: 1. Press private line key, and then press speaker or lift handset. To place a call from your multiline terminal on you private line: 1. Press the private line key, then press speaker or lift the handset. 2. Dial ...
Page 1269: Programmable Function Keys
Univerge sv8100 issue 12.0 programmable function keys 2 - 1239 programmable function keys description each multiline terminal has programmable function keys. Programmable function keys simplify placing calls, answering calls and using certain features. You can customize the function of a multiline t...
Page 1270
Issue 12.0 univerge sv8100 2 - 1240 programmable function keys if the feature key is not listed below, the lcd shows all-blank. (program 15-07-01 line key assign). One-touch keys programmed for park hold service code cannot be used to park calls without using hold or transfer. Pauses can be entered ...
Page 1271
Univerge sv8100 issue 12.0 programmable function keys 2 - 1241 if you change the extension assigned to a port in program 11-02, the line key programming does not follow. However, if you move the extension using the station relocation feature, the line key programming does follow. In order for a stat...
Page 1272
Issue 12.0 univerge sv8100 2 - 1242 programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for...
Page 1273
Univerge sv8100 issue 12.0 programmable function keys 2 - 1243 operation to change a 2-digit programmable key: 1. Press speaker. 2. Dial 751 for 2-digit codes. 3. Press the key you want to program. 4. Enter the 2-digit key function, any additional information needed for the key and press hold. For a...
Page 1274
Issue 12.0 univerge sv8100 2 - 1244 programmable function keys 4. Enter the 3-digit key function and any additional information needed for the key. For available functions codes, refer to program 15-07 in the univerge sv8100 programing manual. To undefine a key, enter 000. When a key is programmed u...
Page 1275
Univerge sv8100 issue 12.0 programming from a multiline terminal 2 - 1245 programming from a multiline terminal description system programming can be performed from any display multiline terminal. Most programming changes become effective immediately. Other programming changes become effective after...
Page 1276
Issue 12.0 univerge sv8100 2 - 1246 programming from a multiline terminal system availability terminals all multiline terminals with display required component(s) any dlc blade required software none related features pc programming guide to feature programming the level 1, level 2 and level 3 column...
Page 1277
Univerge sv8100 issue 12.0 programming from a multiline terminal 2 - 1247 operation refer to the univerge sv8100 programming manual for additional information. 90-02-02 programming password setup – password configure the administrator accounts that are used when connecting to the kts via pcpro/ webp...
Page 1278
Issue 12.0 univerge sv8100 2 - 1248 programming from a multiline terminal this page intentionally left blank.
Page 1279: Pulse to Tone Conversion
Univerge sv8100 issue 12.0 pulse to tone conversion 2 - 1249 pulse to tone conversion description an extension can use pulse to tone conversion on trunk calls. Pulse to tone conversion lets a user change their extension dialing mode while placing a call. For systems in a dial pulse area, this permit...
Page 1280
Issue 12.0 univerge sv8100 2 - 1250 pulse to tone conversion required component(s) cd-4cotb, pz-4cotf - or - cd-4odta - or - cd-ccta related features central office calls, placing multiple trunk types guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that ar...
Page 1281
Univerge sv8100 issue 12.0 pulse to tone conversion 2 - 1251 operation to convert your telephone dialing to tone after placing your call on a pulse line: 1. Place a call over pulse line. 2. Dial # to switch the dp trunk to dtmf dialing..
Page 1282
Issue 12.0 univerge sv8100 2 - 1252 pulse to tone conversion this page intentionally left blank.
Page 1283: Redial Function
Redial function 2 - 1253 r redial function description users can press redial to cycle through the last 10 outside numbers dialed. Pressing # redials the number displayed. Users can also press redial and dial a system speed dial bin number to access system speed dial. Conditions redial list requires...
Page 1284
Issue 12.0 univerge sv8100 2 - 1254 redial function required component(s) none related features last number redial speed dial – system/group/station guide to feature programming none operation to redial the last number dialed: for elite ipk telephones only: 1. Press redial. Redial [#] / sys is displ...
Page 1285
Univerge sv8100 issue 12.0 redial function 2 - 1255 3. Press the up and down arrow to view the number to dial. 4. Press the # key or press speaker or lift the handset or press and idle trunk key. To scroll through the last 10 outside numbers dialed: 1. Press redial. Each time the redial key is press...
Page 1286
Issue 12.0 univerge sv8100 2 - 1256 redial function 2. Tap the cursor key up or down to refresh the list, if the redialed number has a matching common or group speed dial bin associated with it, the name information from program13-04-02 is displayed. 3. Press speaker or lift the handset to dial the ...
Page 1287: Remote (System) Upgrade
Univerge sv8100 issue 12.0 remote (system) upgrade 2 - 1257 remote (system) upgrade description with pcpro or webpro, the univerge sv8100 can be remotely upgraded to a newer version of main system software. When a new version of main system software is released, a firmware package file is provided. ...
Page 1288
Issue 12.0 univerge sv8100 2 - 1258 remote (system) upgrade up to two versions of firmware are kept on the usb drive. One version is the current version that the cd-cp00-us used to boot up from. The other version is the new version that is used on the next boot up. If the boot up fails when switchin...
Page 1289
Univerge sv8100 issue 12.0 remote (system) upgrade 2 - 1259 guide to feature programming refer to pc programming on page 2-1203 . Operation pcpro: 1. Obtain the firmware package file from nec. 2. Open and login to pcpro. 3. Connect to the system. 4. Under the communications menu, choose the firmware...
Page 1290
Issue 12.0 univerge sv8100 2 - 1260 remote (system) upgrade this page intentionally left blank.
Page 1291: Repeat Redial
Univerge sv8100 issue 12.0 repeat redial 2 - 1261 repeat redial description if a multiline terminal user places a trunk call that is busy or unanswered, they can have repeat redial try it again later on. The user does not continually have to try the number again – hoping it goes through. Repeat redi...
Page 1292
Issue 12.0 univerge sv8100 2 - 1262 repeat redial related features automatic route selection central office calls, placing last number redial save number dialed single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 and level 3 columns indicate the programs th...
Page 1293
Univerge sv8100 issue 12.0 repeat redial 2 - 1263 operation to use repeat redial (if the outside party you call is unavailable or busy): 1. Place a trunk call. Listen for busy tone or ring no answer. 2. Press feature + redial. - or - press the repeat redial key (program 15-07 or sc 751: 29). Repeat ...
Page 1294
Issue 12.0 univerge sv8100 2 - 1264 repeat redial to cancel repeat redial: 1. Press feature. 2. Press redial. - or - 1. Press repeat redial key (program 15-07 or sc 751: 29). (also refer to last number redial on page 2-961 .).
Page 1295: Resident System Program
Univerge sv8100 issue 12.0 resident system program 2 - 1265 resident system program description when power is supplied to the system, the hardware configuration is scanned and resident system program default values are assigned including terminal types (e.G. Pgd(2)-u10 adp, dss console). This enable...
Page 1296
Issue 12.0 univerge sv8100 2 - 1266 resident system program related features none guide to feature programming none operation none.
Page 1297: Reverse Voice Over
Univerge sv8100 issue 12.0 reverse voice over 2 - 1267 reverse voice over description during a call, reverse voice over lets a busy multiline terminal user make a private intercom call to an idle co-worker. The idle co-worker can be at a multiline terminal or single line telephone. The busy user jus...
Page 1298
Issue 12.0 univerge sv8100 2 - 1268 reverse voice over reverse voice over requires a uniquely programmed function key. If an extension user places a reverse voice over to a busy destination extension, the system sets up a voice over. The voice over continues until the reverse voice over key is press...
Page 1299
Univerge sv8100 issue 12.0 reverse voice over 2 - 1269 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...
Page 1300
Issue 12.0 univerge sv8100 2 - 1270 reverse voice over to receive a reverse voice over call while busy: 1. Press the voice over key (program 15-07 or sc 751: 48). The voice over key allows you to switch back and forth between the initial call and the reverse voice over call. To return to your initia...
Page 1301: Ring Groups
Univerge sv8100 issue 12.0 ring groups 2 - 1271 ring groups description ring groups determine how trunks ring extensions. Generally, trunks ring extensions only if ring group programming allows. For example, to make a trunk ring an extension: assign the trunk and the extension to the same ring group...
Page 1302
Issue 12.0 univerge sv8100 2 - 1272 ring groups related features automatic call distribution (acd) automatic route selection direct inward line (dil) direct inward dialing (did) direct inward system access (disa) isdn compatibility night service programmable function keys guide to feature programmin...
Page 1303
Univerge sv8100 issue 12.0 ring groups 2 - 1273 22-01-04 system options for incoming calls – dil no answer recall time a dil that rings its programmed destination longer than this time diverts to the dil no answer ring group (set in program 22-08). 0~64800 (seconds) (default = 0) 22-02-01 incoming c...
Page 1304
Issue 12.0 univerge sv8100 2 - 1274 ring groups use the charts below to program the following example: 22-08-01 dil/irg no answer destination for dil delayed ringing, assign the dil no answer ring group. An unanswered dil rings this group after the dil no answer time (program 22-01-04) expires. Dil ...
Page 1305
Univerge sv8100 issue 12.0 ring groups 2 - 1275 operation refer to central office calls, answering on page 2-263 . Program 22-04 : incoming extension ring group assignment ring group 1 > 1 2 3 trunk 1 x - - trunk 2 - x - trunk 3 - - x x = trunk assigned to indicated ring group 1 make the same progra...
Page 1306
Issue 12.0 univerge sv8100 2 - 1276 ring groups this page intentionally left blank.
Page 1307
Univerge sv8100 issue 12.0 ringdown extension, internal/external 2 - 1277 ringdown extension, internal/external description with a ringdown extension, a user can call another extension, outside number, or speed dialing number by lifting the handset. The call automatically goes through – there is no ...
Page 1308
Issue 12.0 univerge sv8100 2 - 1278 ringdown extension, internal/external use the @ code to make an outbound call automatically forward to a disa trunk or to vm auto attendant. This code can be used only on isdn outbound calls. Internal calls and analog outbound calls are not supported. Default sett...
Page 1309
Univerge sv8100 issue 12.0 ringdown extension, internal/external 2 - 1279 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro ...
Page 1310
Issue 12.0 univerge sv8100 2 - 1280 ringdown extension, internal/external operation to place a call if your extension has ringdown programmed: 1. Lift the handset. If you want to place a trunk call, press a line key before lifting the handset. Depending on the setting of your ringdown timer, you may...
Page 1311: Room Monitor
Univerge sv8100 issue 12.0 room monitor 2 - 1281 room monitor description room monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use room monitor, the initiating extension an...
Page 1312
Issue 12.0 univerge sv8100 2 - 1282 room monitor call arrival (car) key (virtual extension) keys do not support room monitor programmable function keys (code 39). Room monitor for single line telephones can be used with the hotel/motel feature. For a multiline terminal, room monitor requires uniquel...
Page 1313
Univerge sv8100 issue 12.0 room monitor 2 - 1283 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progr...
Page 1314
Issue 12.0 univerge sv8100 2 - 1284 room monitor multiline room monitoring.
Page 1315
Univerge sv8100 issue 12.0 room monitor 2 - 1285 operation you must activate room monitor at the extension initiating the monitor and at the extension you want to monitor. You can only listen to one extension at a time. Multiline terminals: to activate room monitor from an idle multiline terminal (i...
Page 1316
Issue 12.0 univerge sv8100 2 - 1286 room monitor 2. Dial the number of extension you want to monitor. You can place and answer other calls while room monitor is active. To activate room monitor from an idle multiline terminal (extension to be monitored): 1. Press room monitor key (program 15-07 or s...
Page 1317: Save Number Dialed
Save number dialed 2 - 1287 s save number dialed description save number dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retai...
Page 1318
Issue 12.0 univerge sv8100 2 - 1288 save number dialed related features automatic route selection central office calls, placing dial tone detection last number redial programmable function keys repeat redial guide to feature programming the level 1, level 2 and level 3 columns indicate the programs ...
Page 1319
Univerge sv8100 issue 12.0 save number dialed 2 - 1289 operation to save the outside number you just dialed (up to 24 digits): use this feature before hanging up. Multiline terminal 1. Press the save number dialed key (program 15-07 or sc 751: 30). Single line telephone 1. Hookflash. 2. Dial 715. To...
Page 1320
Issue 12.0 univerge sv8100 2 - 1290 save number dialed to view the number you have saved from a multiline terminal with a display: 1. Press the save number dialed key (program 15-07 or sc 751: 30). The stored number displays for 10 seconds. The stored number dials out if you: lift the handset, press...
Page 1321: Secondary Incoming Extension
Univerge sv8100 issue 12.0 secondary incoming extension 2 - 1291 secondary incoming extension description secondary incoming extensions (sies) are incoming appearance keys of actual stations assigned in the system. Sie keys are assigned to programmable function keys and can appear on an individual s...
Page 1322
Issue 12.0 univerge sv8100 2 - 1292 secondary incoming extension in version 3000 or higher software, the system can be programmed to blink the page number of a dt300/dt700 desi-less terminal when it receives an incoming call, or switch to the page of the incoming call. Also, a default page can be de...
Page 1323
Univerge sv8100 issue 12.0 secondary incoming extension 2 - 1293 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards f...
Page 1324
Issue 12.0 univerge sv8100 2 - 1294 secondary incoming extension 15-02-30 multiline telephone basic data setup – toll restriction class select the toll restriction class used when placing a call from a virtual extension. 0 = vir. Ext. (virtual extension class) 1 = real ext. (real extension class) (d...
Page 1325
Univerge sv8100 issue 12.0 secondary incoming extension 2 - 1295 15-18-02 virtual extension key enhanced options – display mode when placing a call on virtual extension key define whether calls to or from a virtual extension key display the virtual extension key name or the name of the extension on ...
Page 1326
Issue 12.0 univerge sv8100 2 - 1296 secondary incoming extension operation to answer a call ringing a sie key: 1. Press the flashing sie key. To program a sie key on a phone: 1. Press speaker. 2. Dial 752. 3. Press the key you want to program. 4. Dial 03 . 5. Dial the number of the extension you wan...
Page 1327: Secretary Call (Buzzer)
Univerge sv8100 issue 12.0 secretary call (buzzer) 2 - 1297 secretary call (buzzer) description secretary call lets two co-workers alert each other without disturbing their work. To have secretary call, both co-workers must have multiline terminals with secretary call buzzer keys. When a user presse...
Page 1328
Issue 12.0 univerge sv8100 2 - 1298 secretary call (buzzer) related features programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels a...
Page 1329
Univerge sv8100 issue 12.0 secretary call (buzzer) 2 - 1299 to check to see who left you a secretary call: 1. Do not lift the handset. 2. Press the help key. 3. Press the secretary call key that flashed. 4. Press the exit key. To answer your secretary call indication: 1. Place an intercom call to th...
Page 1330
Issue 12.0 univerge sv8100 2 - 1300 secretary call (buzzer) this page intentionally left blank.
Page 1331: Secretary Call Pickup
Univerge sv8100 issue 12.0 secretary call pickup 2 - 1301 secretary call pickup description secretary call pickup lets a multiline terminal user easily reroute calls intended for a co-worker to themselves. By pressing a secretary call pickup key, the user can have all calls to a co-worker’s telephon...
Page 1332
Issue 12.0 univerge sv8100 2 - 1302 secretary call pickup related features call forwarding with follow me programmable function keys secretary call (buzzer) single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that a...
Page 1333
Univerge sv8100 issue 12.0 secretary call pickup 2 - 1303 to cancel secretary call pickup: 1. Press your lit secretary call pickup key (program 15-07 or sc 751: 42 + boss extension). To check a key secretary call pickup assignment: 1. Press the help key. 2. Press your secretary call arrival (car) ke...
Page 1334
Issue 12.0 univerge sv8100 2 - 1304 secretary call pickup this page intentionally left blank.
Page 1335: Security
Univerge sv8100 issue 12.0 security 2 - 1305 security description this system supports the following built-in simple security features: warning message (watch mode) automatically and periodically send the watching (vrs) message from built-in speaker on multiline terminal or external paging adapter d...
Page 1336
Issue 12.0 univerge sv8100 2 - 1306 security watch mode can be started and stopped manually using service code (program 11-12-63) or function key (sc752: 32) assignment. After 10 seconds a warning message is provided, press again to stop the message. Security sensor can be started and stopped automa...
Page 1337
Univerge sv8100 issue 12.0 security 2 - 1307 when an emergency call is answered: provide a vrs message to the destination. After finishing the vrs message, start monitor operation which pre-programmed in program 20-46-10. Also by pressing key from outside, it is possible to enable a two-way path. If...
Page 1338
Issue 12.0 univerge sv8100 2 - 1308 security if multiple sensors are detected at the same time, the latest detected sensor’s warning message is provided. The warning message continues to play the same vrs message. To cancel the warning message use security sensor reset service code program 11-12-62....
Page 1339
Univerge sv8100 issue 12.0 security 2 - 1309 press exit, terminal returns to idle display. Remote inspection to use the remote inspection feature target destination setting is necessary. When remote inspection is set to the terminal, confirm and ring time are displayed on multiline terminal lcd. If ...
Page 1340
Issue 12.0 univerge sv8100 2 - 1310 security when the target destination answered: provide a vrs message to the destination. After finishing vrs message, destination person can start monitoring of inspection terminal. Also by dialing from outside it is possible to make both way talk. Dialing during ...
Page 1341
Univerge sv8100 issue 12.0 security 2 - 1311 if the vrs message is not recorded, a tone is provided. Emergency call destination must be set considering this feature’s purpose. The emergency number dialed does not follow ars settings: if program 13-01-01 is set to trunk the system uses command progra...
Page 1342
Issue 12.0 univerge sv8100 2 - 1312 security default setting none system availability terminals all multiline terminals required component(s) cd-8dlca/ cd-16dlca pz-vm21 with cf pgdad version 7000 enhancement license (0036) related features paging, external speed dial – system/group/station voice re...
Page 1343
Univerge sv8100 issue 12.0 security 2 - 1313 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmi...
Page 1344
Issue 12.0 univerge sv8100 2 - 1314 security 13-04-01 speed dialing number and name – speed dialing data enter the system and group speed dialing numbers and names. 1~9, 0, , # pause (press line key 1) recall/flash (press line key 2) @ = code to wait for answer supervision in isdn (press line key 3...
Page 1345
Univerge sv8100 issue 12.0 security 2 - 1315 20-44-02 watch mode setup – external paging group for watch message define external paging group number for watching message. 0 = no external paging 1-8 = external paging group number (default = 0) 20-44-03 watch mode setup – vrs message for watch mode de...
Page 1346
Issue 12.0 univerge sv8100 2 - 1316 security 20-45-09 remote watch setup – interval of auto dial assign interval between auto dial when making emergency call. Terminal no. 1-6: 0 = no call 1-3600 (seconds) (default = 0) 20-46-01 security sensor setup – sensor mode define to use security sensor. Secu...
Page 1347
Univerge sv8100 issue 12.0 security 2 - 1317 20-46-08 security sensor setup – repeat dial times define repeat numbers for making emergency call. Security sensor no. 1-8 0 = no redial 1-255 (times) (default = 0) 20-46-09 security sensor setup – auto dial calling time define calling continue time when...
Page 1348
Issue 12.0 univerge sv8100 2 - 1318 security operation warning message (watch mode): program 11-10-20: (616) record, erase vrs message sc616 program 11-10-46: (614) watch message setting program 11-12-63: (717+1/0) watch mode start/stop program 15-07-01: set 32 to function key program 20-44-01: (1) ...
Page 1349
Univerge sv8100 issue 12.0 security 2 - 1319 set up watch mode 1. Press speaker and dial 614. 2. Dial the internal paging group number 01. 3. Dial the external paging group number 1. 4. Dial the interval time of watch message 05. 5. Dial the vrs message number being watched 001. 6. After the beep, r...
Page 1350
Issue 12.0 univerge sv8100 2 - 1320 security program 20-46-01: (1) sensor mode, on program 20-46-02: (1) internal paging group, 1 program 20-46-03: (1) external paging group, 1 program 20-46-04: (1) vrs message number for warning, 1 program 20-46-05: (1999) speed dial bin number, 1999 program 20-46-...
Page 1351
Univerge sv8100 issue 12.0 security 2 - 1321 start security operation 1. Press speaker and dial 719 + 1. The sensor is enabled using the timer in program 20-55-01. -or- 2. Press function key ( 33), the function keys turn red. The key lights after the timer in program 20-55-01 expires. The sensor is ...
Page 1352
Issue 12.0 univerge sv8100 2 - 1322 security remote inspection program 11-10-49: (619) auto dial setting for remote program 20-45-01: (200) remote inspection terminal, 200 program 20-45-02: (12:00) ringing start time, 12 o’clock noon program 20-45-03: (3) ringing continue time, 3 minutes program 20-...
Page 1353
Univerge sv8100 issue 12.0 security 2 - 1323 answering the remote inspection ring 1. At 12:00 o’clock (noon) extension 200 will start ringing. 2. The first vrs message is played when answered. 3. When message finishes, the call disconnects. Not answering the remote inspection ring 1. At 12:00 o’cloc...
Page 1354
Issue 12.0 univerge sv8100 2 - 1324 security security report program 10-20-01 (index 12): 20000 program 90-20-11: 1 in the above settings, use the sensor mode or remote inspection emergency call, to record a traffic report..
Page 1355: Selectable Display Messaging
Univerge sv8100 issue 12.0 selectable display messaging 2 - 1325 selectable display messaging description an extension user can select a programmed selectable display message for their extension. Display multiline terminal callers see the selected message when they call the user’s extension. Selecta...
Page 1356
Issue 12.0 univerge sv8100 2 - 1326 selectable display messaging conditions the # cannot be used in a message. When selectable display messaging is set as dnd all, all other dnd modes are canceled when selectable display messaging is canceled. The selectable display message will not display to the c...
Page 1357
Univerge sv8100 issue 12.0 selectable display messaging 2 - 1327 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards f...
Page 1358
Issue 12.0 univerge sv8100 2 - 1328 selectable display messaging 20-02-07 system options for multiline telephones – time and date display mode set the system time and date display mode. The time that displays in selectable display messages follows this setting. 1~8 type 1 = (12 hour) 10 mar tue 3:15...
Page 1359
Univerge sv8100 issue 12.0 selectable display messaging 2 - 1329 operation to select a message: 1. Press speaker + press the text message key (program 15-07 or sc 751: 18) + enter digits to append (if needed) + speaker to hang up. Skip the remaining steps. 2. (optional for messages 1~8 and 10.) dial...
Page 1360
Issue 12.0 univerge sv8100 2 - 1330 selectable display messaging 3. Press speaker to hang up. Intercom calls to extensions with selectable display messaging set receive a dnd signal and receive the display message on their telephone display instead of ringing the extension based on the setting in pr...
Page 1361: Selectable Ring Tones
Univerge sv8100 issue 12.0 selectable ring tones 2 - 1331 selectable ring tones description an extension user can change the way trunks or internal calls ring their telephone. Selectable ring tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work ...
Page 1362
Issue 12.0 univerge sv8100 2 - 1332 selectable ring tones related features distinctive ringing, tones and flash patterns guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly use...
Page 1363
Univerge sv8100 issue 12.0 selectable ring tones 2 - 1333 operation to change your extension incoming ring tones: 1. Press speaker. 15-08-01 incoming virtual extension ring tone setup when an extension or a virtual extension is assigned to the function key on the key telephone, select the ring tone ...
Page 1364
Issue 12.0 univerge sv8100 2 - 1334 selectable ring tones 2. Dial 720. 3. Dial 1 to set intercom ring; 2 to set trunk ring. 4. Dial code for the desired ring pattern (1~8). 5. Press speaker to hang up. To listen to the incoming ring choices: 1. Press idle speaker. 2. Dial 711. 3. Dial 1 to listen to...
Page 1365: Serial Call
Univerge sv8100 issue 12.0 serial call 2 - 1335 serial call description serial call transfers a call so it automatically returns to the transferring extension. Serial calling saves transferring steps between users. For example, a customer service representative (csr) has a client on the telephone wh...
Page 1366
Issue 12.0 univerge sv8100 2 - 1336 serial call related features programmable function keys transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are ...
Page 1367
Univerge sv8100 issue 12.0 serial call 2 - 1337 operation to place a serial call to a co-worker: 1. Place or answer a call. 2. Press hold or transfer. 3. Dial co-worker’s extension number. Co-worker must lift the handset to respond to your announcement. 4. Press the serial call key (program 15-07 or...
Page 1368
Issue 12.0 univerge sv8100 2 - 1338 serial call this page intentionally left blank.
Page 1369
Univerge sv8100 issue 12.0 single line telephones, analog 500/2500 sets 2 - 1339 single line telephones, analog 500/2500 sets description the system is compatible with 500 type (dial pulse) and 2500 type (dtmf) analog single line telephones (slts). You can install single line telephones as on-premis...
Page 1370
Issue 12.0 univerge sv8100 2 - 1340 single line telephones, analog 500/2500 sets the cd-cp00-us has 32 resources for dtmf receiving and dial tone detection. When a pz-bs10 is installed there are 64 resources available. When program 10-09-01 is set to 0 (common) and program 14-02-10 (caller id) is se...
Page 1371
Univerge sv8100 issue 12.0 single line telephones, analog 500/2500 sets 2 - 1341 related features single line telephone users have access to the following features: data communications apa and apr modules can be used with multiline terminals to provide an analog port. Refer to the individual feature...
Page 1372
Issue 12.0 univerge sv8100 2 - 1342 single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and ...
Page 1373
Univerge sv8100 issue 12.0 single line telephones, analog 500/2500 sets 2 - 1343 10-09-01 dtmf and dial tone circuit setup if the system has 2500 type (dtmf) single line extensions, allocate at least one circuit for analog extension dtmf reception (0 or 1). Use the following as a guide when allocati...
Page 1374
Issue 12.0 univerge sv8100 2 - 1344 single line telephones, analog 500/2500 sets 15-03-06 single line telephone basic data setup – extension polarity reverse -- not used in u.S. -- do not change default entry as dtmf issues may arise with voice mail. 0 = disable (off) 1 = enable (on) (default = 0) 1...
Page 1375
Univerge sv8100 issue 12.0 single line telephones, analog 500/2500 sets 2 - 1345 20-03-03 system options for single line telephones – slt dtmf dial to trunk lines set the slt phones to (0). Collect all digits before sending or (1), send out immediately after receiving. When using a third-party exter...
Page 1376
Issue 12.0 univerge sv8100 2 - 1346 single line telephones, analog 500/2500 sets 80-03-01 dtmf tone receiver setup – detect level use items 11~32 to set the criteria for dial tone detection for outgoing ars calls. 0 = 0dbm ~ -25dbm 1 = -5dbm ~ -30dbm 2 = -10dbm ~ -35dbm 3 = -15dbm ~ -40dbm 4 = -20db...
Page 1377
Univerge sv8100 issue 12.0 single line telephones, analog 500/2500 sets 2 - 1347 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20d...
Page 1378
Issue 12.0 univerge sv8100 2 - 1348 single line telephones, analog 500/2500 sets 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(...
Page 1379
Univerge sv8100 issue 12.0 single line telephones, analog 500/2500 sets 2 - 1349 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db~10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5 (...
Page 1380
Issue 12.0 univerge sv8100 2 - 1350 single line telephones, analog 500/2500 sets operation refer to the individual features listed in the related features section above in this feature. 80-04-04 call progress tone detector setup – no tone time set no tone time. 0~255 (30+30-7680ms) the formula is 30...
Page 1381: Slt Adapter
Univerge sv8100 issue 12.0 slt adapter 2 - 1351 slt adapter description the slt (single line telephone) adapter allows a port of a cd-8dlca, pz-8dlcb, cd-16dlca or cd-lta to support a single line telephone. A single line telephone can be connected to the dlc port using the slt adapter and 2-wire cab...
Page 1382
Issue 12.0 univerge sv8100 2 - 1352 slt adapter cordless telephone connection single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly u...
Page 1383
Univerge sv8100 issue 12.0 slt adapter 2 - 1353 11-02-01 extension numbering assign extension numbers to extension ports. Up to eight digits 1 101 2 102 3 103 ~ ~ 99 199 100 3101 ~ ~ 512 3513 20-07-01 class of service options (administrator level) – manual night service enabled turn off or on an ext...
Page 1384
Issue 12.0 univerge sv8100 2 - 1354 slt adapter 20-07-12 class of service options (administrator level) – trunk port disable turn off or on an extension user ability to use the trunk port disable feature. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15) 20-07-13 class of service op...
Page 1385
Univerge sv8100 issue 12.0 slt adapter 2 - 1355 20-07-24 class of service options (administrator level) – set/ cancel private call refuse enable/disable an extension user ability to set or cancel private call refuse. 0 = disable 1 = enable (default = 0 for cos 1~15) 20-07-25 class of service options...
Page 1386
Issue 12.0 univerge sv8100 2 - 1356 slt adapter 20-08-08 class of service options (outgoing call service) – toll restriction dial block turn off or on an extension user ability to use dial block. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-09 class of service options (outgoing call service) – ho...
Page 1387
Univerge sv8100 issue 12.0 slt adapter 2 - 1357 20-08-17 class of service options (outgoing call service) – ars override of trunk access map turn off or on an extension user ability to override the trunk access map programming for outgoing calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-19 cl...
Page 1388
Issue 12.0 univerge sv8100 2 - 1358 slt adapter 20-09-05 class of service options (incoming call service) – signal/ voice call turn off or on an extension user ability to enable handsfree answerback or forced intercom ringing for their incoming intercom calls. 0 = off 1 = on (default = 1 for cos 1~1...
Page 1389
Univerge sv8100 issue 12.0 slt adapter 2 - 1359 20-10-08 class of service options (answer service) – virtual extension off-hook answer turn off or on an extension user ability to answer an incoming call on a call arrival (car)/secondary incoming extension (sie)/ virtual extension simply by lifting t...
Page 1390
Issue 12.0 univerge sv8100 2 - 1360 slt adapter 20-11-08 class of service options (hold/ transfer service) – transfer information display turn off or on an extension incoming transfer pre-answer display. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-09 class of service options (hold/ transfer serv...
Page 1391
Univerge sv8100 issue 12.0 slt adapter 2 - 1361 20-11-18 class of service options (hold/ transfer service) – no recall no recall set to 1 does not stop transferred calls from recalling from a virtual extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-19 class of service options (hold/ transf...
Page 1392
Issue 12.0 univerge sv8100 2 - 1362 slt adapter 20-13-01 class of service options (supplementary service) – long conversation alarm turn off or on the warning tone for long conversation (not for single line telephones). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-02 class of service options (sup...
Page 1393
Univerge sv8100 issue 12.0 slt adapter 2 - 1363 20-13-12 class of service options (supplementary service) – room monitor, extension being monitored turn off or on an extension user ability to be monitored by other extensions. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-13 class of service option...
Page 1394
Issue 12.0 univerge sv8100 2 - 1364 slt adapter 20-13-22 class of service options (supplementary service) – busy status display (called party status) turn off or on the ability to display the detailed state of the called party. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-23 class of service opti...
Page 1395
Univerge sv8100 issue 12.0 slt adapter 2 - 1365 20-13-33 class of service options (supplementary service) – acd supervisor’s position enhancement set this option to on for the operator to use service codes in program 11-13-10 through program 11-13-13. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-...
Page 1396
Issue 12.0 univerge sv8100 2 - 1366 slt adapter 20-13-45 class of service options (supplementary service) – mic key mode while call monitoring set per class of service, when in call monitoring mode determines if the monitored parties receives the barge in alert tone when coaching mode is enabled. 0 ...
Page 1397
Univerge sv8100 issue 12.0 slt adapter 2 - 1367 operation to originate internal calls: 1. Lift the handset, and wait for internal dial tone. 2. Dial the applicable internal number. 20-14-05 class of service options for disa/e&m – operator calling enable/disable a disa or tie trunk caller ability to ...
Page 1398
Issue 12.0 univerge sv8100 2 - 1368 slt adapter 3. Talk when called party answers. To originate outside calls: 1. Lift the handset, and wait for dial tone. 2. Dial trunk access code (default: 9). 3. Dial the number of outside party. 4. Talk when the called party answers. To answer outside or interna...
Page 1399
Univerge sv8100 issue 12.0 smb8000 communications analyst 2 - 1369 smb8000 communications analyst description smb8000 communications analyst is an easy to use, graphically oriented software package that allows you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Inc...
Page 1400
Issue 12.0 univerge sv8100 2 - 1370 smb8000 communications analyst ccis calls are now logged with extension number and trunks used for ccis. These trunks can be placed in a different line group in order to track usage across a ccis link using the traffic analysis add-on feature. Highlights of smb800...
Page 1401
Univerge sv8100 issue 12.0 smb8000 communications analyst 2 - 1371 the following software items are installed on the pc: multi-site process manager (mspm) to collect call records from the system. Smb8000 communications analyst to allow reports and other communications analyst features. Sql express 2...
Page 1402
Issue 12.0 univerge sv8100 2 - 1372 smb8000 communications analyst if the collate option is enabled in the communications analyst multi-site configuration, all legs of a call are combined into one call record. Also, the communications analyst will not release the call from the database until the tru...
Page 1403
Univerge sv8100 issue 12.0 smb8000 communications analyst 2 - 1373 e911 compatibility isdn compatibility multiple trunk types station message detail recording t1 trunking (with ani/dnis compatibility) traffic reports trunk groups guide to feature programming the level 1, level 2 and level 3 columns ...
Page 1404
Issue 12.0 univerge sv8100 2 - 1374 smb8000 communications analyst 35-01-02 smdr options – output destination number specify the smdr printer output extension (cta extension number). Up to eight digits (default not assigned) 35-01-03 smdr options – header language specify the language used to print ...
Page 1405
Univerge sv8100 issue 12.0 smb8000 communications analyst 2 - 1375 35-02-05 smdr output options – summary (weekly) set this option to 1 to have the smdr report provide a weekly summary (every saturday at midnight). 0 = not displayed 1 = displayed (default = 1) 35-02-06 smdr output options – summary ...
Page 1406
Issue 12.0 univerge sv8100 2 - 1376 smb8000 communications analyst 35-02-16 smdr output options – trunk name or received dialed number determine how the smdr should print incoming calls on ani/dnis or did trunks. If set to 1, ani/dnis trunks can print dnis digits. For did trunks, if the received num...
Page 1407
Univerge sv8100 issue 12.0 smb8000 communications analyst 2 - 1377 lan connection: for additional smdr programming options, see station message detail recording on page 2-1451 . Programming notes: if the system is programmed to display the date (program 35-02-14=1), the date is displayed regardless ...
Page 1408
Issue 12.0 univerge sv8100 2 - 1378 smb8000 communications analyst for proper handling of dnis calls, the name field (program 22-11-03) must be the same as the received dnis digits (program 22-11-01 and program 35-02-12 did table name must be turned on). If this is not set, smb8000 communications an...
Page 1409
Univerge sv8100 issue 12.0 smb8000 communications analyst 2 - 1379 smb8000 e911 security notification description the smb8000 e911 security notification (esn) application suite, an easy-to- use yet powerful e911 notification solution. The e911 security notification solution offers robust features de...
Page 1410
Issue 12.0 univerge sv8100 2 - 1380 smb8000 communications analyst propagating the changes made using the administration console to the esn alert clients will require the admin.Ini file to be shared for the clients to access them over a network. The licence.Lic file from the smb8000 communications a...
Page 1411
Univerge sv8100 issue 12.0 smb8000 communications analyst 2 - 1381 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards...
Page 1412
Issue 12.0 univerge sv8100 2 - 1382 smb8000 communications analyst this page intentionally left blank.
Page 1413: Smb8000 Conference Bridge
Univerge sv8100 issue 12.0 smb8000 conference bridge 2 - 1383 smb8000 conference bridge description the cd-pvaa is a conference bridge that is used in the univerge sv8100. This etu can be licensed to support a 8- or 16-port conference bridge. The smb8000 conference bridge is configured using an inte...
Page 1414
Issue 12.0 univerge sv8100 2 - 1384 smb8000 conference bridge one customized greeting can be recorded for the smb8000 conference bridge application. Http interface for conference schedule management and conference blade administration. Remote conference programming with conference scheduler (via a w...
Page 1415
Univerge sv8100 issue 12.0 smb8000 conference bridge 2 - 1385 telephone dial pad help utilizing dtmf digits conference organizer can make a call out and invite a participant by pressing 01# on the telephone dial pad. Lock and unlock the conference by pressing 02#on the telephone dial pad. Mute and u...
Page 1416
Issue 12.0 univerge sv8100 2 - 1386 smb8000 conference bridge the cd-pvaa blade with smb8000 conference bridge application can be used with version 1.11 or higher software on the univerge sv8100 system. The support pc must be connected directly to the cd-pvaa smb8000 conference bridge and not connec...
Page 1417
Univerge sv8100 issue 12.0 smb8000 conference bridge 2 - 1387 a comparison between preset and scheduled mode is shown below: for sv8100 systems with version 4000 or higher system software and has been migrated from a ux5000, table 2-80 migration supported blades defines the application blades suppor...
Page 1418
Issue 12.0 univerge sv8100 2 - 1388 smb8000 conference bridge system availability terminals all multiline terminals required component(s) cd-pvaa aks conference bridge application (compact flash media) related features none.
Page 1419
Univerge sv8100 issue 12.0 smb8000 conference bridge 2 - 1389 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...
Page 1420
Issue 12.0 univerge sv8100 2 - 1390 smb8000 conference bridge 10-54-02 license configuration for each package – license quantity assign the number of licenses to the conference application per slot. For the slot the cd-pvaa blade is installed in, assign the number of licensed conference bridge ports...
Page 1421
Univerge sv8100 issue 12.0 smb8000 conference bridge 2 - 1391 10-55-04 package network setup – sub net mask define the subnet mask for the cd-etia. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 ...
Page 1422
Issue 12.0 univerge sv8100 2 - 1392 smb8000 conference bridge 11-07-01 department group pilot numbers – dial assign a department group pilot number for the cd-pvaa (eight digits max). The extensions are assigned to the group in program 16-02-01. Up to eight digits (default not assigned) 15-03-01 sin...
Page 1423
Univerge sv8100 issue 12.0 smb8000 conference bridge 2 - 1393 16-01-05 department group basic data setup – extension group all ring mode operation set whether all members of the group should ring automatically or manually using the service code defined in program 11-12-09. When set to 1, only icm an...
Page 1424
Issue 12.0 univerge sv8100 2 - 1394 smb8000 conference bridge operation refer to the smb8000 conference bridge installation manual. 22-02-01 incoming call trunk setup assign service type 4 to each trunk you want to ring into the multimedia conference bridge as a direct inward line (dil). Trunks 1~20...
Page 1425: Integration
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1395 smb8000 conference bridge – outlook integration description starting with smb8000 version 2.0 and sv8100 version 8000 software a user has the ability to add conference functionality to outlook ® 2007 and 2010. The co...
Page 1426
Issue 12.0 univerge sv8100 2 - 1396 smb8000 conference bridge – outlook integration the outlook integration feature is only supported on sv8100 systems. Version 8000 or higher system software is required to support this feature. The pva conference enhancement license (6004) is required to support th...
Page 1427
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1397 system availability terminals none required component(s) sv8100 pva conference port license (6000) sv8100 version 8000 enhancement license (0037) pva conference enhancement license (6004) is bundled with version 8000...
Page 1428
Issue 12.0 univerge sv8100 2 - 1398 smb8000 conference bridge – outlook integration supports the following operating systems: windows ® xp+sp3 windows vista+sp1 home/business windows 7 professional/ultimate windows 2008 server related features smb8000 multimedia conference bridge guide to feature pr...
Page 1429
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1399 operation two installation methods (directly or manually) are provided for downloading and installing the conference bridge outlook plugin. Conference bridge outlook add-in toolbar the outlook add-in is downloaded di...
Page 1430
Issue 12.0 univerge sv8100 2 - 1400 smb8000 conference bridge – outlook integration 3. On the displayed page select click here to download. Figure 2-40 conference bridge – schedule new conference figure 2-41 conference bridge – download outlook plugin.
Page 1431
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1401 4. When prompted select to open the file. 5. Once the file has downloaded and opened, double-click on setup.Exe and follow the prompts to install the add-in. 6. When the installation completes, from the control panel...
Page 1432
Issue 12.0 univerge sv8100 2 - 1402 smb8000 conference bridge – outlook integration nec conference bridge outlook add-in once the outlook add-in has successfully installed, the new options schedule nec meeting and nec bridge settings are available. For outlook 2010, refer to figure 2-45 new toolbars...
Page 1433
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1403 manually installing a software certificate in windows occasionally, group policies on a pc prevent unsigned software from being installed. If this occurs when trying to install the outlook plugin, use the following s...
Page 1434
Issue 12.0 univerge sv8100 2 - 1404 smb8000 conference bridge – outlook integration setting nec conference bridge login information 1. Click on the nec bridge settings icon and configure the conference bridge url/ip address, user name and password. Figure 2-46 nec bridge settings screen – outlook 20...
Page 1435
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1405 scheduling nec meeting there are several different types of conferences that can be scheduled. Use the instructions below to create the desired conference type. Scheduling nec meeting with default meeting options fig...
Page 1436
Issue 12.0 univerge sv8100 2 - 1406 smb8000 conference bridge – outlook integration the scheduled time and number of available conference ports are checked by the conference bridge to determine whether the requested meeting can be scheduled or not. If the resources are available, the meeting is sche...
Page 1437
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1407 4. Enter the date, start time and end time. 5. Click on the add-ins tab. 6. Click on nec meeting options, from here you can change the following settings: number of participants. Allow early entry. Announce participa...
Page 1438
Issue 12.0 univerge sv8100 2 - 1408 smb8000 conference bridge – outlook integration scheduling a recurring nec meeting the “recurrence pattern” in outlook is used to schedule a recurring conference. As the conference bridge does not support all the recurrence patterns supported within outlook, the c...
Page 1439
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1409 the following recurring patterns are not supported by nec bridge: a recurring appointment with no end date. A yearly recurring appointment. A monthly recurring appointment with an interval value of 2 or higher. For e...
Page 1440
Issue 12.0 univerge sv8100 2 - 1410 smb8000 conference bridge – outlook integration editing a nec meeting a scheduled nec meeting can be edited just as a normal outlook appointment is edited. Double click on the calendar entry with the meeting id, the meeting will open for editing. Making the necess...
Page 1441
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1411 deleting a nec meeting a scheduled nec meeting can be deleted in a number of ways. Figure 2-54 nec meeting delete illustrates one method (right-click and select delete) of deleting an appointment. Make sure you selec...
Page 1442
Issue 12.0 univerge sv8100 2 - 1412 smb8000 conference bridge – outlook integration if cancel is selected you are prompted to only delete the meeting in outlook. If the meeting is only deleted in outlook it remains in the conference bridge and no email is sent to participants notifying them of the c...
Page 1443
Univerge sv8100 issue 12.0 smb8000 conference bridge – outlook integration 2 - 1413 icalendar for scheduled/edited meeting on receiving the icalendar event email clients which support icalendar 2.0, such as microsoft outlook, should provide an option to accept/reject the appointment (refer to figure...
Page 1444
Issue 12.0 univerge sv8100 2 - 1414 smb8000 conference bridge – outlook integration figure 2-61 cancelled – conference scheduled from web ui.
Page 1445: Softkeys
Univerge sv8100 issue 12.0 softkeys 2 - 1415 softkeys description each display telephone provides interactive softkeys for intuitive feature access. It is not necessary to remember feature codes to access the telephone advanced features because the function of the softkeys change as the user process...
Page 1446
Issue 12.0 univerge sv8100 2 - 1416 softkeys system availability terminals all multiline terminals required component(s) none related features directory dialing volume controls guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programm...
Page 1447
Univerge sv8100 issue 12.0 softkeys 2 - 1417 operation none 15-02-01 multiline telephone basic data setup – display language selection (to select options 8~10, press either 8 or recall, then press line keys 1~3. Key 1 is option 8, key 2 is option 9, and key 3 is option 10.) set the display language ...
Page 1448
Issue 12.0 univerge sv8100 2 - 1418 softkeys this page intentionally left blank.
Page 1449
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1419 speed dial – system/group/station description speed dialing gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a lon...
Page 1450
Issue 12.0 univerge sv8100 2 - 1420 speed dial – system/group/station dss console chaining dss console chaining allows an extension user with a dss console to chain to a speed dialing number stored under a dss console key. The stored number dials out (chains) to the initial call. This can, for examp...
Page 1451
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1421 conditions speed dial bins can contain stored account codes. To prevent them from being displayed use program 20-07-04. Ars selects the trunk for the call unless the user preselects. A user can implement speed dial only if their e...
Page 1452
Issue 12.0 univerge sv8100 2 - 1422 speed dial – system/group/station if program 13-01-01 is set to 1 (intercom access mode), system speed dial bins require inserting a trunk access code. When operating the right cursor key, if the menu is not enabled by programming or there are no numbers in a tele...
Page 1453
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1423 single line telephones, analog 500/2500 sets trunk group routing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are mos...
Page 1454
Issue 12.0 univerge sv8100 2 - 1424 speed dial – system/group/station 11-12-11 service code setup (for service access) – group speed dialing customize the service code used for group speed dialing. Mlt, slt (default = # 4) 13-01-01 speed dialing option setup – speed dialing auto outgoing call mode d...
Page 1455
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1425 13-04-04 speed dialing number and name – transfer destination number when the incoming caller id matches the number programmed in the speed dial bin, this setting determines the destination of the call. If transfer mode is (refer ...
Page 1456
Issue 12.0 univerge sv8100 2 - 1426 speed dial – system/group/station 15-07-01 programmable function keys assign a function key for system speed dialing (27) or group speed dialing (28). You can program the key as either a general speed dialing key or you can choose to store a bin number with the fu...
Page 1457
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1427 30-03-01 dss console key assignment for dss console chaining, assign an speed dialing service code (or) plus a 2-digit bin number to a dss console key. Key number 001~500 0~99 (general functional level) 97 = door box access key (a...
Page 1458
Issue 12.0 univerge sv8100 2 - 1428 speed dial – system/group/station 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detect levels for the dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to ...
Page 1459
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1429 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detect levels for the dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 2...
Page 1460
Issue 12.0 univerge sv8100 2 - 1430 speed dial – system/group/station 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist levels for the dtmf tone receiver. 0~9 (1db~10db) [default: type 1~5 = 5 (6dbm)] 80-03-06 dtmf tone receiver setup – backward twist level define the ...
Page 1461
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1431 80-04-03 call progress tone detector setup – s/n ratio define the s/n ratio for the call progress tone detector. 0~4 (0db ~ -20db) default: type 1 (dt) – 4 (-20db) type 2 (bt) – 4 (-20db) type 3 (rbt) – 4 (-20db) type 4, type 5 – ...
Page 1462
Issue 12.0 univerge sv8100 2 - 1432 speed dial – system/group/station operation to store an speed dialing number (display telephones only): 1. Press speaker. 2. Dial 753 (for system) or 754 (for group). 3. Dial system or group storage code. Initially, there are 1000 system speed dialing codes. There...
Page 1463
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1433 5. Press hold. 6. Enter the name associated with the speed dialing number. 7. Press hold. 8. Press speaker to hang up or repeat steps 3~7 to program another system or group speed dial bin. Table 2-81 keys for entering names use th...
Page 1464
Issue 12.0 univerge sv8100 2 - 1434 speed dial – system/group/station to dial a system speed dialing number: 1. Go off-hook. 2. Press redial. - or - press the right cursor key until the group speed dial menu appears. 3. Dial the system speed dialing storage code. Unless you preselect, trunk group ro...
Page 1465
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1435 3. Dial the group speed dialing code. The stored number dials out. Unless you preselect, trunk group routing selects the trunk for the call. If you have a dss console, you may be able to press a dss console key to chain to a store...
Page 1466
Issue 12.0 univerge sv8100 2 - 1436 speed dial – system/group/station 6. Enter the name associated with the speed dialing number (display telephones only). 7. Press hold. 8. Press speaker to hang up. To store a station speed dialing number (single line telephones only): 1. Lift the handset. 2. Dial ...
Page 1467
Univerge sv8100 issue 12.0 speed dial – system/group/station 2 - 1437 3. Dial the station speed dial buffer number to be programmed (0~9). 1 = station speed dial buffer 1 2 = station speed dial buffer 2 3 = station speed dial buffer 3 4 = station speed dial buffer 4 5 = station speed dial buffer 5 6...
Page 1468
Issue 12.0 univerge sv8100 2 - 1438 speed dial – system/group/station 3. Dial the speed dial memory location. Station speed dial 0~9 group speed dial xxx (none at default) system speed dial 000~999 4. Converse..
Page 1469
Univerge sv8100 issue 12.0 speed dial – telephone book 2 - 1439 speed dial – telephone book description speed dial – telephone book is a part of the speed dialing system. A maximum of 100 telephone books are supported per system. Individual extensions can be assigned up to two telephone books. Each ...
Page 1470
Issue 12.0 univerge sv8100 2 - 1440 speed dial – telephone book required component(s) none related features speed dial – system/group/station guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they ...
Page 1471
Univerge sv8100 issue 12.0 speed dial – telephone book 2 - 1441 13-07-01 telephone book dial number and name – speed dialing data assign telephone numbers to entries in each book. There are 100 books with 300 hundred entries (0-299) in each book. Maximum 24 digits 1~9, 0, , # , pause (press line ke...
Page 1472
Issue 12.0 univerge sv8100 2 - 1442 speed dial – telephone book operation to search for an entry in the telephone book: 1. Press the dir softkey. 2. Press the telbk softkey. 3. Press the softkey associated with the first or second book. - or - press the right cursor key. 13-10-01 telephone book rout...
Page 1473
Univerge sv8100 issue 12.0 speed dial – telephone book 2 - 1443 4. After selecting the book, choose one of the following search types. To scroll the entries in the book, press up or down on the cursor pad. Once you reach the last entry on the page, the display advances to the next page. To select on...
Page 1474
Issue 12.0 univerge sv8100 2 - 1444 speed dial – telephone book 7. If you want to change the telephone book entry name, type the new name using the telephone dial pad keys and press the center button on the cursor pad. To accept the name change, press the center button on the cursor pad again. If yo...
Page 1475
Univerge sv8100 issue 12.0 speed dial – telephone book 2 - 1445 3. Press the softkey associated with the first or second book. - or - press the right cursor key. 4. Search to select the telephone name, telephone number or registry entry (0~299) to change. 5. Press the dial softkey to dial the select...
Page 1476
Issue 12.0 univerge sv8100 2 - 1446 speed dial – telephone book this page intentionally left blank.
Page 1477: Station Hunt
Univerge sv8100 issue 12.0 station hunt 2 - 1447 station hunt description after calling a busy extension, a call immediately hunts to the next available member of the hunt group (department group). The caller does not have to hang up and place another intercom call if the first extension called is u...
Page 1478
Issue 12.0 univerge sv8100 2 - 1448 station hunt guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progr...
Page 1479
Univerge sv8100 issue 12.0 station hunt 2 - 1449 operation to make a step call: 1. Place a call to a busy extension..
Page 1480
Issue 12.0 univerge sv8100 2 - 1450 station hunt this page intentionally left blank.
Page 1481
Univerge sv8100 issue 12.0 station message detail recording 2 - 1451 station message detail recording description station message detail recording (smdr) provides a record of both system trunk calls and internal calls. Typically, the record outputs to a customer-provided printer, terminal or smdr da...
Page 1482
Issue 12.0 univerge sv8100 2 - 1452 station message detail recording data call tracking data call tracking can log the system internal data calls. Since smdr normally logs external (trunk) data calls, data call tracking lets you get a complete picture of data terminal activity. Digit counting with d...
Page 1483
Univerge sv8100 issue 12.0 station message detail recording 2 - 1453 (the lan port only provides information through lan-capable programs, such as hyperterminal. Printing of the smdr information must be done from that program.) internal smdr provides: answered calls smdr records the calling extensio...
Page 1484
Issue 12.0 univerge sv8100 2 - 1454 station message detail recording answering paging smdr records the extension that originated the page and the extension that answers using meet me paging. Group call smdr records the extension that answered the department call. Ccis smdr does not support internal ...
Page 1485
Univerge sv8100 issue 12.0 station message detail recording 2 - 1455 if program 35-02-18 = 1 (caller id name output method) is set to line feed, the smdr displays as follows: sample smdr report (internal) flexible transfer/virtual loopback enhancement when calls are routed through the isdn virtual l...
Page 1486
Issue 12.0 univerge sv8100 2 - 1456 station message detail recording the smdr will report this as follows: to give the smdr software an indication that the call is not terminated on the s-point and not a new call, but an extension of the first call, the pbx puts a special flag on the appropriate fie...
Page 1487
Univerge sv8100 issue 12.0 station message detail recording 2 - 1457 tracking the call path is even then possible if the call is routed two or more times through the virtual loop: the smdr will then show like this: here, the call passes twice through the virtual loopback, the first time using trunk ...
Page 1488
Issue 12.0 univerge sv8100 2 - 1458 station message detail recording the smdr output looks very similar to the one before, where the call was routed through the same t- and s-point ports, but in the other direction: this intended purpose of the tagging is to link the first and last port of such a ch...
Page 1489
Univerge sv8100 issue 12.0 station message detail recording 2 - 1459 dialled no./cli for outgoing calls, the number dialed or, for incoming calls, the caller id information account account code number entered by extension user. For extension call, this area blank. Class definitions pot outgoing trun...
Page 1490
Issue 12.0 univerge sv8100 2 - 1460 station message detail recording 19~22 spaces 23~30 duration 31~32 spaces 33~39 station 40~44 spaces 45~51 dialled 52 space 53~59 no./cli 60~63 spaces 64~70 account cr & lf carriage return and line feed lf line feed smdr record 1~4 call type (e.G., pot for outgoin...
Page 1491
Univerge sv8100 issue 12.0 station message detail recording 2 - 1461 table 2-84 smdr report format with program 35-02-14 set to ‘1’ character position field definition header line 1 1~60 spaces 61~70 mm/dd/yyyy 71 space 72~75 page 76 space 77~79 report page number (e.G., 001) cr & lf carriage return...
Page 1492
Issue 12.0 univerge sv8100 2 - 1462 station message detail recording smdr record 1~4 call type (e.G., pot for outgoing) 5 space 6~10 time in 24 hour clock (hh:mm) 11 space 12~16 date 17 space 18~21 line 22 space 23~30 call duration (hh:mm:ss) 31 space 32~41 station number or name 42 space 43~62 numb...
Page 1493
Univerge sv8100 issue 12.0 station message detail recording 2 - 1463 conditions smdr data does not include internal calls version 6000 (v6.02 or lower). With version 7000 or higher software, smdr can record/print both system trunk and internal calls. Version 7000 enhancement license (0036) and smdr ...
Page 1494
Issue 12.0 univerge sv8100 2 - 1464 station message detail recording the special characters used in the univerge sv8100 system cannot be output to the smdr – they are converted to (_). To use the pbx call reporting option, program system for behind pbx operation. Calls made from virtual extensions s...
Page 1495
Univerge sv8100 issue 12.0 station message detail recording 2 - 1465 required component(s) software license related features pbx compatibility traffic reports guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature i...
Page 1496
Issue 12.0 univerge sv8100 2 - 1466 station message detail recording 10-20-01 lan setup for external equipment – tcp port define the tcp port (0~65535) when communicating to the smdr (type 5). 0~65535 default: external device 1 (cti server) = 0 external device 2 (acd mis) = 4000 external device 5 (s...
Page 1497
Univerge sv8100 issue 12.0 station message detail recording 2 - 1467 15-02-19 multiline telephone basic data setup – cta data communication mode select 0 if the dip switch settings on the cta adapter are set to pc connection (1=on, 2~8=off) or select 1 if the dip switches are set to printer connecti...
Page 1498
Issue 12.0 univerge sv8100 2 - 1468 station message detail recording 35-01-03 smdr options – header language specify the language in which the smdr header should be printed. 0 = english 1 = german 2 = french 3 = italian 4 = spanish (default = 0) 35-01-04 smdr options – omit digits the number of digi...
Page 1499
Univerge sv8100 issue 12.0 station message detail recording 2 - 1469 35-02-03 smdr output options – trunk number or name select whether the system should display the trunk name or number on smdr reports. If this option is set to 0, program 35-02-14 must be set to 0. 0 = name 1 = number (default = 1)...
Page 1500
Issue 12.0 univerge sv8100 2 - 1470 station message detail recording 35-02-14 smdr output options – date determine whether or not the date should be displayed on smdr reports. This option must be set to 0 if the trunk name is set to be displayed in program 35-02-03. 0 = not displayed 1 = displayed (...
Page 1501
Univerge sv8100 issue 12.0 station message detail recording 2 - 1471 35-02-21 smdr output options – s-point terminal number set up smdr port 1. 0 = msn number 1 = extension number (default = 0) 35-02-22 smdr output options – security auto dialing select whether the system should display the sad (sec...
Page 1502
Issue 12.0 univerge sv8100 2 - 1472 station message detail recording smdr flowcharts are located on the following pages. Smdr with a cd-cp00-us ethernet or serial connection via ct(a)-r adapter on a dth/dtr terminal.
Page 1503
Univerge sv8100 issue 12.0 station message detail recording 2 - 1473 smdr flowchart.
Page 1504
Issue 12.0 univerge sv8100 2 - 1474 station message detail recording smdr flowchart (continued).
Page 1505
Univerge sv8100 issue 12.0 station message detail recording 2 - 1475 smdr flowchart (continued).
Page 1506
Issue 12.0 univerge sv8100 2 - 1476 station message detail recording operation once installed and programmed, smdr operation is automatic. Smdr flowchart (continued).
Page 1507
Univerge sv8100 issue 12.0 station name assignment – user programmable 2 - 1477 station name assignment – user programmable description this feature allows a user to program the station name for their telephone extension or any extension in the system. The name is displayed on the multiline terminal...
Page 1508
Issue 12.0 univerge sv8100 2 - 1478 station name assignment – user programmable guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and w...
Page 1509
Univerge sv8100 issue 12.0 station name assignment – user programmable 2 - 1479 operation to program your extension name: 1. Press speaker. 2. Dial 700. - or - press the extension name change key (program 15-07 or sc 751: 55). 3. Press hold. 4. Enter the name. (refer to table 2-76 selectable display...
Page 1510
Issue 12.0 univerge sv8100 2 - 1480 station name assignment – user programmable 6 enter characters: m-o, m-o, 6. 7 enter characters: p-s, p-s, 7. 8 enter characters: t-v, t-v, 8. 9 enter characters: w-z, w-z, 9. 0 enter characters: 0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü enter characters: + , - . / : ; ? ...
Page 1511: Station Relocation
Univerge sv8100 issue 12.0 station relocation 2 - 1481 station relocation description station relocation allows a station to be moved from one location to another, without having to reprogram the station data. The station features and extension number are the same after it is moved to the new locati...
Page 1512
Issue 12.0 univerge sv8100 2 - 1482 station relocation default setting none system availability terminals all multiline terminals and single line telephones required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs th...
Page 1513
Univerge sv8100 issue 12.0 station relocation 2 - 1483 the following programs are swapped when station relocation is used: program 11-02 extension numbering program 12-05 night mode group assignment for extensions program 13-03 speed dialing group assignment for extensions program 15-01 basic extens...
Page 1514
Issue 12.0 univerge sv8100 2 - 1484 station relocation program 21-15 individual trunk group routing for extensions program 21-19 ip trunk (sip) calling party number setup for extension program 23-02 call pickup groups program 23-03 universal answer/auto answer program 23-04 ringing line preference f...
Page 1515: Sv8100 Internal Router
Univerge sv8100 issue 12.0 sv8100 internal router 2 - 1485 sv8100 internal router description the sv8100 internal router converged network appliance is an intelligent, all-in-one networking solution for enterprises and service providers. It reduces costs by simplifying the deployment, management, an...
Page 1516
Issue 12.0 univerge sv8100 2 - 1486 sv8100 internal router voip resolves nat/fw traversal problems for sip, mgcp and h.323 traffic, and allows a single public ip address to be used for multiple voip clients. Voip survivability is also provided so that local sip pstn gateways are available for inboun...
Page 1517
Univerge sv8100 issue 12.0 sv8100 internal router 2 - 1487 default setting none system availability terminals ip multiline station (sip) ip single line station (sip) required component(s) sv8100 internal router blade cd-rtb related features none guide to feature programming system programming is not...
Page 1518
Issue 12.0 univerge sv8100 2 - 1488 sv8100 internal router operation reference edgemar internal router board manual. Operating procedures depend on the application..
Page 1519: Sv8100 Netlink
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1489 sv8100 netlink description the netlink feature allows up to 16 sites to be linked together over a data communication ip netlink that allows remote sites to have the same service features as the main site, acting as one system. Systems can be install...
Page 1520
Issue 12.0 univerge sv8100 2 - 1490 sv8100 netlink each site must have a pz-(x)ipla/iplb daughter board and a pz-me50-us memory expansion daughter board installed on its cd-cp00-us blade. The cd-cp00-us blade at each remote site must have the same data as the main site cd-cp00-us blade. The main sit...
Page 1521
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1491 after seven days, the license expires. To renew the license, a connection to the original primary site must be re-established. (once the connection to the primary is recovered, if fail-over occurs again, the license is once again enabled for seven d...
Page 1522
Issue 12.0 univerge sv8100 2 - 1492 sv8100 netlink when using mobile extension in a netlink network, the isdn/pri must be used in the primary system. When using set relocation, and a terminal is re-located from one physical system to another physical system, route programming must be made accordingl...
Page 1523
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1493 the number of conference blocks in a netlink network is the same as a stand-alone system. Invalid data is displayed in the lcd of the terminal if program 51-01 is enabled and a pz-me50-us is not installed. When installing a secondary system in a net...
Page 1524
Issue 12.0 univerge sv8100 2 - 1494 sv8100 netlink with version 4000 software, the failover process in a netlink environment is improved. When network communication is down, an alarm is sent to the attendant terminal informing of the communication error on the network. Improvements also allow for a ...
Page 1525
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1495 netlink multi-sip carrier description the version 5000 enhancement enables multiple sip trunk carriers to be utilized when netlink is configured. The operation of sip trunk is described as follows when an existing version 4000 (v4.01 or lower) netli...
Page 1526
Issue 12.0 univerge sv8100 2 - 1496 sv8100 netlink a secondary netlink system is able to utilize its own sip trunks independently to the primary system. Refer to figure 2-73 example – version 5000 to see the advantage of this feature: conditions main software version 5000 or higher and the version 5...
Page 1527
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1497 registered sip trunks can be utilized by any system in the netlink network as long as trunk route programming allows it. When a secondary system becomes the primary after fail over, the sip trunks will work for the effective license time. Program 51...
Page 1528
Issue 12.0 univerge sv8100 2 - 1498 sv8100 netlink guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pro...
Page 1529
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1499 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255...
Page 1530
Issue 12.0 univerge sv8100 2 - 1500 sv8100 netlink 51-01-03 netlink system property setting – secondary system flag if set to 0, netlink is dynamically established based on node list in program 51-03-01. Primary system is selected in the order the system wakes up. If set to 1, the system connects wi...
Page 1531
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1501 51-03-01 netlink internet protocol address list setting – internet protocol address list the system seeks the primary system based on this list. When there is no primary system yet, or fail over occurs, node list is referred to establish new link. T...
Page 1532
Issue 12.0 univerge sv8100 2 - 1502 sv8100 netlink 51-05-07 netlink timer settings – socket refresh time if the ip connection becomes unstable, the keep-alive function does not work. To avoid this, if there is no data traffic for this time, the socket is refreshed. 20~3600 (seconds) (default = 40) 5...
Page 1533
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1503 51-09-02 netlink communication port settings – communication waiting port set the port used to communicate between nodes. It is always opened by all nodes. 0~65535 (default = 58001) 51-09-03 netlink communication port settings – secondary communicat...
Page 1534
Issue 12.0 univerge sv8100 2 - 1504 sv8100 netlink 51-12-01 primary system information – system id for reference only. (default = 0) 51-12-02 primary system information – system name for reference only. (default not assigned) 51-12-03 primary system information – ip address for reference only. (defa...
Page 1535
Univerge sv8100 issue 12.0 sv8100 netlink 2 - 1505 51-16-01 netlink system data replication mode setting – system data replication mode set the synchronous mode of the system data. When set to 1 , the systems are synchronized at the time set in item 02 below. When set to 2, the systems are synchroni...
Page 1536
Issue 12.0 univerge sv8100 2 - 1506 sv8100 netlink operation none 84-26-01 ipl basic setup – ip address assign the ip address for each dsp on the ipla. Xxx.Xxx.Xxx.Xxx defaults: slot 1 = 172.16.0.20 : slot 4 = 172.16.0.44 voip gw number 1~8 172.16.0.20~ 172.16.16.0.27 84-26-02 ipl basic setup – rtp ...
Page 1537: Sv8100 Poe Gigabit Switch
Univerge sv8100 issue 12.0 sv8100 poe gigabit switch 2 - 1507 sv8100 poe gigabit switch description the nec poe gigabit switch (gswu) is a fully managed switch which brings gigabit speeds to users while adding a whole new level of intelligence and security to networks. The eight 10/100/1000 mbps por...
Page 1538
Issue 12.0 univerge sv8100 2 - 1508 sv8100 poe gigabit switch vlan port based and 802.1q tag-based vlans management vlan automatic configuration of vlans across multiple switches through gvrp/ garp auto mdi/mdix port mirroring traffic on a port can be mirrored to another port for analysis with a net...
Page 1539
Univerge sv8100 issue 12.0 sv8100 poe gigabit switch 2 - 1509 the ip address for the gswu will be assigned in program program 10-55 on the sv8100. It contains settings for ip address, subnet mask and a gateway ip address. Stacking formation when a gswu determines that it is an “add-on” by the config...
Page 1540
Issue 12.0 univerge sv8100 2 - 1510 sv8100 poe gigabit switch default setting none system availability terminals none required components cd-etia related features none table 2-90 migration supported blades blade color chs1u-us blue 19” chassis chs2u b-us blue 9.5” base chassis chs2u e blue 9.5” exp ...
Page 1541
Univerge sv8100 issue 12.0 sv8100 poe gigabit switch 2 - 1511 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...
Page 1542
Issue 12.0 univerge sv8100 2 - 1512 sv8100 poe gigabit switch 10-55-04 package network setup – sub net mask define the subnet mask for the cd-etia. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 ...
Page 1543
Univerge sv8100 issue 12.0 sv8100 poe gigabit switch 2 - 1513 operation none.
Page 1544
Issue 12.0 univerge sv8100 2 - 1514 sv8100 poe gigabit switch this page intentionally left blank.
Page 1545
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1515 sv8100 uc desktop suite applications enhancements uc desktop applications version 2.0.0.0 or higher with main cpu software version 2000 or higher provides the following enhancements: support for the callto hyperlink within micr...
Page 1546
Issue 12.0 univerge sv8100 2 - 1516 sv8100 uc desktop suite applications uc desktop applications version 3.6.0.0 or higher supports: microsoft windows 7 (32- and 64-bit platforms). Parked calls can be monitored in the active call list. With version 4000 or higher software, soai and 3rd party cti can...
Page 1547
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1517 with the inserver blade, installation is made easier by allowing the technician to direct users to a url where software files with pre-configured settings that automatically populate the configuration fields within the desktop ...
Page 1548
Issue 12.0 univerge sv8100 2 - 1518 sv8100 uc desktop suite applications description the sv8100 uc desktop suite applications allows users to control their sv8100 terminal from their pc (deskset mode) or the pc can become their sv8100 terminal (sp310 - ip soft phone mode). Through licensing control ...
Page 1549
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1519 retrieve a held call transfer active call additionally, with an enterprise or unlimited account, the salesforce integration module also provides the following feature: pop contact on incoming call that matches phone number. Wit...
Page 1550
Issue 12.0 univerge sv8100 2 - 1520 sv8100 uc desktop suite applications part number 670940 – lk-dt crm integration-lic license (license code 5310 in program 10-50-01) and sv8100 system software version 3100 are required for salesforce.Com time matters, tigerpaw, answer center integration and browse...
Page 1551
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1521 g.729: prg 84-24-07 setting must be 20ms or 40ms. G.722: prg 84-24-32 setting must be 20ms. Successful operation of the softphone within vista or windows 7 (prior to uc desktop application version 6.0 ) requires audio propertie...
Page 1552
Issue 12.0 univerge sv8100 2 - 1522 sv8100 uc desktop suite applications sv8100 um8000 integration with uc desktop suite version 6.0.0.0 or higher and um8000 version 11.6 or higher, desktop can integrate to the sv8100 um8000 providing the following features: message status number of new messages vie...
Page 1553
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1523 each uc web client requires a uc desktop web client license. Desktop shared services the sv8100 desktop application includes the option to install desktop shared services that are available for use by all desktop application us...
Page 1554
Issue 12.0 univerge sv8100 2 - 1524 sv8100 uc desktop suite applications centralized blf monitoring – the desktop shared services monitors the status of all stations on the system and provides updates to the individual clients. With uc desktop application version 4.0 or higher, the blf status area c...
Page 1555
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1525 active call list screen pop shortcuts dialing rules telephony settings voice mail notification settings quick message phone message trunk settings phone image only selected settings in the following preferences tabs are saved i...
Page 1556
Issue 12.0 univerge sv8100 2 - 1526 sv8100 uc desktop suite applications instant messenger – with desktop version 5.0.0.0 or higher, when using shared services desktop users can instant message each other. A maximum of eight im sessions can be established with different users. Uc desktop suite has t...
Page 1557
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1527 multiple logon with version 3000 or higher software, the same user name and password can be assigned to multiple extensions when using automatic or manual registration. This makes it easier on the user by only having to remembe...
Page 1558
Issue 12.0 univerge sv8100 2 - 1528 sv8100 uc desktop suite applications virtual machine support with the increasing popularity of deploying virtual machine environments by it organizations, uc desktop version 6.1.0.0 or higher has been enhanced allowing shared services to support the virtual machin...
Page 1559
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1529 the uc desktop application does not follow delay ringing. For example, if a virtual extension is set to delay ring and appears on a desktop terminal, the desktop will show the call as ringing immediately. The bluetooth cordless...
Page 1560
Issue 12.0 univerge sv8100 2 - 1530 sv8100 uc desktop suite applications to reset the telephony settings (i.E., service codes) to default, you must delete the c:\documents and settings\all users\application data\cygnus application suite\pc phone\tapiconfig.Xml file and it recreates with defaults on ...
Page 1561
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1531 a soft phone that is assigned a dss console cannot override another ip phone. A soft phone cannot override an ip phone that is assigned a dss console. Once a soft phone with a dss console is logged in, it cannot log in with a d...
Page 1562
Issue 12.0 univerge sv8100 2 - 1532 sv8100 uc desktop suite applications uc desktop applications installed on a 64-bit windows 7 system support the desktop client, sp310 soft phone, plantronics usb headset, and utr-1w-1 usb handset and shared services (uc desktop applications version 3.7.0.0 or high...
Page 1563
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1533 when using inmail integration, all clients must use shared services or all clients must be used without shared services. A mixture of some clients with shared services and some without is not supported when using inmail integra...
Page 1564
Issue 12.0 univerge sv8100 2 - 1534 sv8100 uc desktop suite applications ada-l for recording/personal greeting in deskset mode the desktop system supports the following operation systems: windows server 2003, sp2 windows xp professional, sp2 windows vista business (32-bit) windows 7 professional (32...
Page 1565
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1535 guide to feature programming the level 1, level 2 and level 2 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro w...
Page 1566
Issue 12.0 univerge sv8100 2 - 1536 sv8100 uc desktop suite applications 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.2...
Page 1567
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1537 10-20-01 lan setup for external equipment – tcp port define the tcp port number for the lan cti and o&m communication between the cd-cp00-us and the uc desktop applications. 0~65535 default: external device 1 (cti server) = 0 e...
Page 1568
Issue 12.0 univerge sv8100 2 - 1538 sv8100 uc desktop suite applications 15-07-01 programmable function keys assign a function key to terminals. Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-02-23 system options for multi...
Page 1569
Univerge sv8100 issue 12.0 sv8100 uc desktop suite applications 2 - 1539 in addition to the above programming, define the programming options as required for the system features. Refer to the univerge sv8100 programming manual for programming details.Callback, callback request, and auto redial are n...
Page 1570
Issue 12.0 univerge sv8100 2 - 1540 sv8100 uc desktop suite applications this page intentionally left blank.
Page 1571: Sv8100/sv8300 Terminals
Univerge sv8100 issue 12.0 sv8100/sv8300 terminals 2 - 1541 sv8100/sv8300 terminals description the sv8100/sv8300 is a full-featured ip based communications system providing a rich feature set with pure voice over ip (voip) communications, across corporate local and wide area networks (lan and wan)....
Page 1572
Issue 12.0 univerge sv8100 2 - 1542 sv8100/sv8300 terminals sv8100 supports aes 128 bit encryption. Program 10-46-08 mode1 (read only) represents aes 128 bit. Conditions in version 3000 or higher software the system can be programmed to blink the page number of a dt300/dt700 desi-less terminal when ...
Page 1573
Univerge sv8100 issue 12.0 sv8100/sv8300 terminals 2 - 1543 dt300/dt700 terminals installed in a sv8100 with the ipk/ipk ii migration system do not support the desi-less page switching and blinking. Desi-less screen page switching only applies to idle terminals. If a terminal is not idle, the screen...
Page 1574
Issue 12.0 univerge sv8100 2 - 1544 sv8100/sv8300 terminals dt 700 series ip terminals dt 710 (economy) itl-2-( ) itl-6d-( ) itl-8lde-( ) economical terminal providing access to basic telephony and messaging service fully functional keypad providing standard business functions such as hold, transfer...
Page 1575
Univerge sv8100 issue 12.0 sv8100/sv8300 terminals 2 - 1545 table 2-96 terminal category reference chart (d term series i terminals) provides a quick reference of the series i terminals. Table 2-96 terminal category reference chart (d term series i terminals) series name equipment id system compatib...
Page 1576
Issue 12.0 univerge sv8100 2 - 1546 sv8100/sv8300 terminals table 2-97 connectivity of options provides a quick overview of the options available with the dt300/dt700 series telephones. Table 2-97 connectivity of options terminal options ip terminals digital terminals sophisticated itl-320c-1 tel va...
Page 1577
Univerge sv8100 issue 12.0 sv8100/sv8300 terminals 2 - 1547 table 2-98 terminal and adapter compatibility shows the compatibility between the terminals and adapter used in the system. Table 2-98 terminal and adapter compatibility terminal adapter unit ada-l apr-l ilpa psa-l bch-l bha-l gba-l ipv6-l ...
Page 1578
Issue 12.0 univerge sv8100 2 - 1548 sv8100/sv8300 terminals table 2-99 dt330 compatibility settings ada-l unit switch settings terminal lot number dt-330 xxx i lx or lower (version 1.E0 or lower) xxx i mx (version 8.10) xxxjsx or higher (version 2.20 or higher) ada connection for recording only. Dip...
Page 1579
Univerge sv8100 issue 12.0 sv8100/sv8300 terminals 2 - 1549 table 2-101 terminal and line key/lcd compatibility shows the compatibility between the terminals and line key or lcd used in the system. Table 2-101 terminal and line key/lcd compatibility terminal line key/lcd 8 lk-l 8lkd(ld)-l 8lki(ld)-l...
Page 1580
Issue 12.0 univerge sv8100 2 - 1550 sv8100/sv8300 terminals table 2-102 terminal and ten key kit compatibility shows the compatibility between the terminals and ten key kits used in the system. Table 2-102 terminal and ten key kit compatibility terminal ten key kit bs(f)-l bs(s)-l bs (braille)-l (bk...
Page 1581
Univerge sv8100 issue 12.0 sv8100/sv8300 terminals 2 - 1551 table 2-103 adapter compatibility shows the compatibility between the adapters used in the system. Encryption encryption must be turned on in the dt700 as well as the sv8100 for encryption to take place. Encryption is supported between the ...
Page 1582
Issue 12.0 univerge sv8100 2 - 1552 sv8100/sv8300 terminals table 2-104 ipla dsp usage codec baseline with srtp 32voip db g.711 32 32 g.722 32 24 g.726 32 24 g.729ab 32 24 g.723.1 24 16 ilbc 24 16 t38 32 28 64voip db g.711 64 64 g.722 64 48 g.726 64 48 g.729ab 64 48 g.723.1 48 32 ilbc 48 32 g3 fax 6...
Page 1583
Univerge sv8100 issue 12.0 sv8100/sv8300 terminals 2 - 1553 table 2-105 iplb dsp usage codec baseline with srtp 32voip db g.711 32 32 g.722 32 32 g.726 32 32 g.729ab 32 32 g.723.1 32 32 ilbc 32 32 t.38 udpl 32 32 t.38 rtp 32 32 64voip db g.711 64 64 g.722 64 64 g.726 64 64 g.729ab 64 64 g.723.1 64 6...
Page 1584
Issue 12.0 univerge sv8100 2 - 1554 sv8100/sv8300 terminals default setting none system availability terminals none required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this fea...
Page 1585
Univerge sv8100 issue 12.0 sv8100/sv8300 terminals 2 - 1555 10-46-08 dt700 server information setup – encryption type read only 10-46-09 dt700 server information setup – one time password set the one-time password for encryption authentication to the dt700. Up to 10 characters (0~9, , # ) (default =...
Page 1586
Issue 12.0 univerge sv8100 2 - 1556 sv8100/sv8300 terminals operation refer to individual features..
Page 1587: Synchronous Ringing
Univerge sv8100 issue 12.0 synchronous ringing 2 - 1557 synchronous ringing description synchronous ringing synchronizes co/pbx incoming ringing with the incoming ringing pattern from a central office. Conditions when the multiline terminal is ringing at secondary extension (se)/virtual extension (v...
Page 1588
Issue 12.0 univerge sv8100 2 - 1558 synchronous ringing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featur...
Page 1589
Univerge sv8100 issue 12.0 synchronous ringing 2 - 1559 operation none 22-03-01 trunk ring tone range – ring tone pattern assign ring tone ranges to trunks. Trunks ring extensions according to the ring tone range selected in program 22-03-0 and the settings made with either service code 720 or progr...
Page 1590
Issue 12.0 univerge sv8100 2 - 1560 synchronous ringing this page intentionally left blank.
Page 1591
T1 trunking (with ani/dnis compatibility) 2 - 1561 t t1 trunking (with ani/dnis compatibility) description the t1/pri interface gives the system t1 trunking ability. This blade uses a single universal slot and provides up to 24 trunk circuits. In additional to providing digital-quality trunking, the...
Page 1592
Issue 12.0 univerge sv8100 2 - 1562 t1 trunking (with ani/dnis compatibility) flexible routing based on the data received, the system can route the incoming ani/dnis call to: an extension an acd or voice mail master extension number a vrs and play a vrs message to the caller a department group pilot...
Page 1593
Univerge sv8100 issue 12.0 t1 trunking (with ani/dnis compatibility) 2 - 1563 smdr can print trunk port names or received dialed number for ani/dnis or did trunks. If enabled in programming, dnis digits can be printed on the smdr reports instead of the trunk name. T1 trunks follow tie line toll rest...
Page 1594
Issue 12.0 univerge sv8100 2 - 1564 t1 trunking (with ani/dnis compatibility) required software none related features caller id central office calls, answering central office calls, placing code restriction dial tone detection direct inward dialing (did) isdn compatibility station message detail rec...
Page 1595
Univerge sv8100 issue 12.0 t1 trunking (with ani/dnis compatibility) 2 - 1565 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and web...
Page 1596
Issue 12.0 univerge sv8100 2 - 1566 t1 trunking (with ani/dnis compatibility) 10-03-06 etu setup (dti (t1) pkg setup) – number of ports set up and confirm the basic configuration data for the number of ports required. 0 = auto 1 = 4 ports 2 = 8 ports 3 = 12 ports 4 = 16 ports 5 = 20 ports (default =...
Page 1597
Univerge sv8100 issue 12.0 t1 trunking (with ani/dnis compatibility) 2 - 1567 14-02-01 analog trunk data setup – signaling type (dp/dtmf) for ani/dnis, the following additional settings in program 14-02 are recommended: item 1: signaling type (dp/ dtmf) = 2 (dtmf) item 2: ring detect type = 1 (immed...
Page 1598
Issue 12.0 univerge sv8100 2 - 1568 t1 trunking (with ani/dnis compatibility) 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on an extension ability to receive a second call from a did, disa, dil, or tie line caller. With this optio...
Page 1599
Univerge sv8100 issue 12.0 t1 trunking (with ani/dnis compatibility) 2 - 1569 20-14-07 class of service options for disa/e&m – external paging enable/disable a disa or tie trunk caller ability to use telephone system external paging. 0 = off 1 = on (default = 1 for cos 1~15) 20-14-08 class of servic...
Page 1600
Issue 12.0 univerge sv8100 2 - 1570 t1 trunking (with ani/dnis compatibility) 22-11-03 did translation number conversion – did name for each did translation table entry (1~2000), specify the name that should show on the dialed extension display when it rings. Maximum 12 digits (default not assigned)...
Page 1601
Univerge sv8100 issue 12.0 t1 trunking (with ani/dnis compatibility) 2 - 1571 34-09-02 ani/dnis service options – delimiter dial code define the character telco uses as a delimiter (see entries 1~5 in program 34-09-01). Valid entries are: 0~9, # , and . 1~9, 0, , # (default = for cos 1~15) 34-09...
Page 1602
Issue 12.0 univerge sv8100 2 - 1572 t1 trunking (with ani/dnis compatibility) 34-09-06 ani/dnis service options – routing spd table setup define which part of the spd dial table set up in program 13-04 the system uses for ani/dnis caller id look-ups and ani/dnis routing (start = 0, 100~1900, end = 0...
Page 1603
Univerge sv8100 issue 12.0 t1 trunking (with ani/dnis compatibility) 2 - 1573 operation refer to the operation for the following features: central office calls, answering central office calls, placing direct inward dialing (did) tie lines.
Page 1604
Issue 12.0 univerge sv8100 2 - 1574 t1 trunking (with ani/dnis compatibility) this page intentionally left blank.
Page 1605: Tandem Ringing
Univerge sv8100 issue 12.0 tandem ringing 2 - 1575 tandem ringing description tandem ringing allows an extension user to have two telephones with one telephone number. For example, extension 105 (the master telephone) sets tandem ringing with extension 106. When extension 105 receives an incoming ca...
Page 1606
Issue 12.0 univerge sv8100 2 - 1576 tandem ringing tandem ringing is not supported with extensions defined as operator extensions in program 20-17-01. Default setting disabled system availability terminals master telephone: tdm multiline terminals or single line telephones slave telephone: single li...
Page 1607
Univerge sv8100 issue 12.0 tandem ringing 2 - 1577 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pro...
Page 1608
Issue 12.0 univerge sv8100 2 - 1578 tandem ringing 4. Enter the extension number to be considered the slave telephone (the telephone that rings when the master extension rings). A confirmation tone is heard (if speaker was used). 5. Press speaker to hang up (if the key is lit). While the feature is ...
Page 1609
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1579 tandem trunking (unsupervised conference) description tandem trunking allows an extension user to join two outside callers in a trunk-to-trunk conference. The extension user can then drop out of the call, leaving the trunk...
Page 1610
Issue 12.0 univerge sv8100 2 - 1580 tandem trunking (unsupervised conference) method d - automatic tandem trunking setup to speed dial number this method allows an extension user to easily set up an unsupervised conference with a call they have placed on hold. A class of service option is available,...
Page 1611
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1581 with an analog trunk, the continue/disconnect code may work using dtmf sounds from the opposite side trunk. With an isdn trunk, program 14-01-25 must be enabled to detect the continue/disconnect code. The continue/disconne...
Page 1612
Issue 12.0 univerge sv8100 2 - 1582 tandem trunking (unsupervised conference) required component(s) none related features call forwarding, off-premise central office calls, answering central office calls, placing direct inward system access (disa) guide to feature programming the level 1, level 2 an...
Page 1613
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1583 14-01-13 basic trunk data setup – trunk- to-trunk transfer for each trunk that should be able to participate in a tandem call, enter 1. 0 = disable 1 = enable (default = 1) 15-07-01 programmable function keys (optional) as...
Page 1614
Issue 12.0 univerge sv8100 2 - 1584 tandem trunking (unsupervised conference) method b – tandem trunking with transfer key: 24-02-07 system options for transfer – trunk-to-trunk transfer release warning tone this timer starts when a trunk begins talking with another trunk (for example: trunk-to-trun...
Page 1615
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1585 15-07-01 programmable function keys assign a function key for transfer (code 06). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-06-01 class of ...
Page 1616
Issue 12.0 univerge sv8100 2 - 1586 tandem trunking (unsupervised conference) method c – tandem trunking on hang up: 24-02-10 system options for transfer – disconnect trunk-to-trunk this timer starts after the trunk-to-trunk warning tone is heard. 0~64800 (seconds) (default = 0) 25-07-07 system time...
Page 1617
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1587 20-11-11 class of service options (hold/ transfer service) – automatic on-hook transfer turn off or on the trunk-to-trunk transfer restriction. If enabled, trunk-to-trunk transfer is not possible. 0 = off 1 = on (default =...
Page 1618
Issue 12.0 univerge sv8100 2 - 1588 tandem trunking (unsupervised conference) method d – tandem trunking to speed dial number: program number program name description/comments assigned data level 1 2 3 11-10-06 service code setup (for system administrator) – setting the automatic transfer for each t...
Page 1619
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1589 13-04-04 speed dialing number and name – transfer destination number store transfer destination number data in the speed dialing areas. If transfer mode is (refer to 13-04-03): 1 = internal dial mode 1~9, 0, , # , p, r, @...
Page 1620
Issue 12.0 univerge sv8100 2 - 1590 tandem trunking (unsupervised conference) 20-07-11 class of service options (administrator level) – forced trunk disconnect (analog trunk only) turn off or on an extension user ability to use forced trunk disconnect. This allows the extension user to disconnect an...
Page 1621
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1591 trunk disconnect continue/disconnect codes: program number program name description/comments assigned data level 1 2 3 14-01-25 basic trunk data setup – continued/discontinued trunk-to-trunk conversation enable/disable the...
Page 1622
Issue 12.0 univerge sv8100 2 - 1592 tandem trunking (unsupervised conference) operation method a – tandem trunking from conference: to set up a tandem call: 1. Place or answer first trunk call. 2. Press conf softkey. 3. Place or answer second trunk call. 4. To set up the tandem call, press conf twic...
Page 1623
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1593 2. Press speaker or hang up. If program 20-13-10 is set to 0, the conference ends and the line keys go out. If program 20-13-10 is set to 1, to manually disconnect the conference, forced trunk disconnect (i.E., press the l...
Page 1624
Issue 12.0 univerge sv8100 2 - 1594 tandem trunking (unsupervised conference) 2. Press hold to place the first trunk call on hold. 3. Place a second trunk call. 4. Hang up. This sets up an unsupervised conference with both outside parties. The line keys for the trunks light solid red. To disconnect ...
Page 1625
Univerge sv8100 issue 12.0 tandem trunking (unsupervised conference) 2 - 1595 to set and change the destination of the automatic tandem trunk call: 1. Dial service code 735 (or the service code set for set destination for automatic trunk-to-trunk transfer). 2. Dial the desired trunk number (trunk nu...
Page 1626
Issue 12.0 univerge sv8100 2 - 1596 tandem trunking (unsupervised conference) this page intentionally left blank.
Page 1627: Tapi Compatibility
Univerge sv8100 issue 12.0 tapi compatibility 2 - 1597 tapi compatibility description the system has telephony applications programming interface (tapi) compatibility that provides: reduced tapi feature set (see the supported tapi commands chart below) caller id data to the pc for data base lookups ...
Page 1628
Issue 12.0 univerge sv8100 2 - 1598 tapi compatibility refer to table 2-106 tapi commands for a list of supported tapi commands. The tapi compatibility feature does not support cap keys 1000~9999. Only 0001~0999 can be supported. With version 4000 or higher software, soai and 3rd party cti can be us...
Page 1629
Univerge sv8100 issue 12.0 tapi compatibility 2 - 1599 soai controlled extensions cannot be used with the mobile extension feature. Aspirenet is not supported when soai and 3rd party tapi are used in the same system. Ccis link reconnect is not supported when soai and 3rd party tapi are used in the s...
Page 1630
Issue 12.0 univerge sv8100 2 - 1600 tapi compatibility guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...
Page 1631
Univerge sv8100 issue 12.0 tapi compatibility 2 - 1601 10-12-02 cd-cp00-us network setup – subnet mask the setting of subnet mask is invalid when all host addresses are 0. If the network section is: 0, 127, 128.0, 191.255, 192.0.0, 223.255.255 the setting of subnet mask is invalid. 128.0.0.0 192.0.0...
Page 1632
Issue 12.0 univerge sv8100 2 - 1602 tapi compatibility operation tapi operation is automatic once programmed in the telephone system and enabled in the pc tapi application, unless a headset is used. Using the headset with automatic answer: 1. With the multiline terminal in an idle state, press the h...
Page 1633: Tone Override
Univerge sv8100 issue 12.0 tone override 2 - 1603 tone override description the multiline terminal user that calls a busy station and receives a call waiting tone can generate a tone override that is heard by the originator and busy station. The busy station user can place the existing call on hold ...
Page 1634
Issue 12.0 univerge sv8100 2 - 1604 tone override guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature prog...
Page 1635
Univerge sv8100 issue 12.0 tone override 2 - 1605 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on an extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the destination ...
Page 1636
Issue 12.0 univerge sv8100 2 - 1606 tone override operation to send off-hook signals to an extension busy on a call: your extension may send off-hook signals automatically. 1. Dial (program11-16-04). - or - dial 709 (program 11-12-02). - or - press the off-hook signaling key (program 15-07-01 code 3...
Page 1637: Traffic Reports
Univerge sv8100 issue 12.0 traffic reports 2 - 1607 traffic reports description the system can send data to a pc connected to the univerge sv8100. The telephone call traffic data for each extension is captured for use with the station message detail recording (smdr) feature. Call traffic the total o...
Page 1638
Issue 12.0 univerge sv8100 2 - 1608 traffic reports system availability terminals all terminals required component(s) software licenses for smdr traffic total report – sample report terminal otg duration cost icm answer duration ringing abandon 301 54 01:45:14 720 326 115 02:11:52 00:09:36 301 92 02...
Page 1639
Univerge sv8100 issue 12.0 traffic reports 2 - 1609 related features station message detail recording guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are...
Page 1640
Issue 12.0 univerge sv8100 2 - 1610 traffic reports this page intentionally left blank.
Page 1641: Transfer
Univerge sv8100 issue 12.0 transfer 2 - 1611 transfer description transfer permits an extension user to send an active intercom or outside call to any other extension in the system. With transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers, automatic...
Page 1642
Issue 12.0 univerge sv8100 2 - 1612 transfer transfer call into conference/existing call this feature allows either a multiline terminal or single line telephone user with barge-in ability to transfer a call into an existing call. This call can be a 2-party call, a conference call, or a barge-in con...
Page 1643
Univerge sv8100 issue 12.0 transfer 2 - 1613 with transfer to busy extensions enabled (program 24-02-01 = 1), call forwarding with both ringing offers a unique option. A transferred call waits for either the forwarding or destination extension to become free. The call goes through to the extension t...
Page 1644
Issue 12.0 univerge sv8100 2 - 1614 transfer default setting enabled system availability terminals all multiline terminals required component(s) none related features barge-in call waiting/camp-on caller id call forwarding conference meet me paging transfer one-touch calling quick transfer to voice ...
Page 1645
Univerge sv8100 issue 12.0 transfer 2 - 1615 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmi...
Page 1646
Issue 12.0 univerge sv8100 2 - 1616 transfer 15-07-01 programmable function keys extension users may want a function keys programmed for transfer (code 06). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-02-04 system optio...
Page 1647
Univerge sv8100 issue 12.0 transfer 2 - 1617 20-11-18 class of service options (hold/ transfer service) – no recall no recall set to 1 does not stop transferred calls from recalling from a virtual extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-20 class of service options (hold/ transfer ...
Page 1648
Issue 12.0 univerge sv8100 2 - 1618 transfer 21-01-03 system options for outgoing calls – trunk interdigit time (external) the system waits for this time to expire before placing the call in a talk state (call timer starts after time expires, voice over and barge-in are not allowed until after time ...
Page 1649
Univerge sv8100 issue 12.0 transfer 2 - 1619 24-02-02 system options for transfer – moh or ringback on transferred calls enable (0)/disable (1) moh on transfer. If enabled, a transferred caller hears music on hold while their call rings the destination extension. If disabled, a transferred caller he...
Page 1650
Issue 12.0 univerge sv8100 2 - 1620 transfer 25-06-01 vrs/disa one-digit code attendant setup – next attendant message number set up single digit dialing through the vrs. This gives vrs callers single-key access to extensions, the company operator, department calling groups and voice mail. For each ...
Page 1651
Univerge sv8100 issue 12.0 transfer 2 - 1621 operation transferring trunk calls: to transfer a trunk call to a co-worker’s extension: 1. At the multiline terminal, press transfer. - or - at 500/2500 single line telephone, hookflash. You hear transfer dial tone. 2. Dial the co-worker’s extension numb...
Page 1652
Issue 12.0 univerge sv8100 2 - 1622 transfer transferring intercom calls: to transfer your intercom call: 1. At the multiline terminal, press hold. - or - at single line telephone, hookflash. 2. Dial extension to receive your call. If the extension is busy, does not answer or does not want the call,...
Page 1653
Univerge sv8100 issue 12.0 transfer 2 - 1623 3. Hang up. The call is transferred to the trunk ring group defined in program 22-05-01 and all assigned extensions in the group (program 22-04-01) ring or it rings the external paging, enabling anyone to answer the call. Transferring an intercom or trunk...
Page 1654
Issue 12.0 univerge sv8100 2 - 1624 transfer this page intentionally left blank.
Page 1655: Trunk Group Routing
Univerge sv8100 issue 12.0 trunk group routing 2 - 1625 trunk group routing description trunk group routing sets outbound call routing options for users that dial the trunk group routing code (9) for trunk calls. Trunk group routing routes calls in the order specified by system programming. If a use...
Page 1656
Issue 12.0 univerge sv8100 2 - 1626 trunk group routing system availability terminals all terminals required component(s) none related features automatic route selection central office calls, placing direct inward dialing (did) dial tone detection multiple trunk types programmable function keys prim...
Page 1657
Univerge sv8100 issue 12.0 trunk group routing 2 - 1627 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featur...
Page 1658
Issue 12.0 univerge sv8100 2 - 1628 trunk group routing 14-06-01 trunk group routing – priority order number set the priority order number (1~4). 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbers 2,...
Page 1659
Univerge sv8100 issue 12.0 trunk group routing 2 - 1629 15-07-01 programmable function keys assign a function key for trunk group routing access (code 02 + trunk group # ). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 21-0...
Page 1660
Issue 12.0 univerge sv8100 2 - 1630 trunk group routing operation to place a call using trunk group routing: 1. At the multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial 9. 3. Dial number. - or - 1. At the multiline terminal, press trunk group routing key (...
Page 1661: Trunk Groups
Univerge sv8100 issue 12.0 trunk groups 2 - 1631 trunk groups description trunk groups let you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an access code plus the group number. There are 100 available trunk groups and you set the access order in trunk group pr...
Page 1662
Issue 12.0 univerge sv8100 2 - 1632 trunk groups system availability terminals all terminals required component(s) none related features automatic route selection call appearance (cap) keys central office calls, placing dial tone detection direct inward dialing (did) programmable function keys ring ...
Page 1663
Univerge sv8100 issue 12.0 trunk groups 2 - 1633 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progr...
Page 1664
Issue 12.0 univerge sv8100 2 - 1634 trunk groups 14-06-01 trunk group routing – priority order number set the priority order number 1~4. 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbers 2, 3, 4 = 0...
Page 1665
Univerge sv8100 issue 12.0 trunk groups 2 - 1635 15-07-01 programmable function keys assign function keys for trunk group access (code 02 + group) or call appearance (cap) keys (code 08 + cap key orbit 0001~9999 (or 0000 for auto assign). Trunk groups: 1~100 line key 1~48 0~99 (normal function cod...
Page 1666
Issue 12.0 univerge sv8100 2 - 1636 trunk groups operation to place a call over a trunk group: 1. At the multiline telephone, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 704. 3. Dial trunk group number (1~9 or 001~100). 4. Dial number. - or - 1. Press the trunk grou...
Page 1667: Trunk Queuing/camp-On
Univerge sv8100 issue 12.0 trunk queuing/camp-on 2 - 1637 trunk queuing/camp-on description trunk queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does...
Page 1668
Issue 12.0 univerge sv8100 2 - 1638 trunk queuing/camp-on central office calls, placing programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. The...
Page 1669
Univerge sv8100 issue 12.0 trunk queuing/camp-on 2 - 1639 operation to queue for a busy trunk: 1. Try to access the busy trunk. 2. Dial # or press trunk queuing/camp-on key (program 15-07 or sc 751: 35). 3. Hang up to leave a trunk queuing request. - or - wait off-hook to camp-on to the trunk. To an...
Page 1670
Issue 12.0 univerge sv8100 2 - 1640 trunk queuing/camp-on to cancel a trunk queuing/camp-on request: 1. At the multiline terminal, press idle speaker. - or - at the single line telephone, lift the handset. 2. Dial 770. 3. At the multiline terminal, press speaker to hang up. - or - at the single line...
Page 1671
Ucb (unified communications for business) 2 - 1641 u ucb (unified communications for business) description ucb is a modular multimedia contact center solution providing skills-based routing (sbr) and blending customer contacts using telephone, email, web callback, web chat, voicemail and fax. Ucb pr...
Page 1672
Issue 12.0 univerge sv8100 2 - 1642 ucb (unified communications for business) telephone calls (incoming dit, ana, did, co, or ring transfer) terminate to a programmed queue. Each queue is programmed as a virtual extension so the number of queues depends on the total number of virtual extensions in t...
Page 1673
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1643 the desktop application this application interfaces the agent with the multimedia contact center and provides a real-time indication of contact center activity. Details include the number of calls in queue (including indiv...
Page 1674
Issue 12.0 univerge sv8100 2 - 1644 ucb (unified communications for business) the q-outdial application this application allows significant improvement to agent productivity by blending outbound customer calls with incoming customer contact activity, reducing agent reluctance between calls, and mana...
Page 1675
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1645 between queue progress announcements, the caller is parked and hears the music on hold (moh). When a k-ccis trunk is on hold, the specified line seizure access code is used by the system to retrieve the call from a held st...
Page 1676
Issue 12.0 univerge sv8100 2 - 1646 ucb (unified communications for business) restrictions ucb is not supported for centralized voice mail. Prior to resetting (powering off and on), the system for any reason, stop the ucb. Restart ucb after the system comes back up. Two sip extensions are needed for...
Page 1677
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1647 analog phones cannot be used for agents. Agents can not have hotline, prime line or ringdown setup on the telephone. Up to 64 calls can be queued up at one given moment. When using the ucb for vm, the large led does not li...
Page 1678
Issue 12.0 univerge sv8100 2 - 1648 ucb (unified communications for business) trunk keys are not supported on phones when using ucb. Ucb ports and phones must be in the same park group. Application keys have to be from 1~32. Sv8100 version 5000, ucb 5.1, and tsp 4.00 or higher required. When ucb is ...
Page 1679
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1649 conditions general: calls are answered first in/first out unless specifically identified for higher or lower priority. Calls are distributed to the longest idle agent or according to the priority level assigned to an agent...
Page 1680
Issue 12.0 univerge sv8100 2 - 1650 ucb (unified communications for business) agent and supervisor functions description assistance during an acd queue call, an agent can click a button in the q-desktop application to request supervisor assistance (visual and audio alert to supervisor running q-desk...
Page 1681
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1651 monitoring (barge-in) the supervisor can monitor agent calls using a key operation on the supervisor terminal. Conditions general: when a call is transferred to the acd pilot number using a call appearance key, the led for...
Page 1682
Issue 12.0 univerge sv8100 2 - 1652 ucb (unified communications for business) conditions general: when all agents in the acd queue are busy, the caller waits in queue until an agent becomes available. In addition to moh, the caller can receive welcome and please hold progress announcements that can ...
Page 1683
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1653 distribution lists personal or system distribution lists can be defined to send or forward messages to a group of people. Schedule based on profile settings, the company and user mail boxes can be scheduled to follow a dif...
Page 1684
Issue 12.0 univerge sv8100 2 - 1654 ucb (unified communications for business) the call forward – all call option for a mailbox profile automatically sets or cancels the forwarding of a call. Inucb blade description inucb is a server blade (cd-svru) with the ucb (unified communication for business) i...
Page 1685
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1655 inucb supported features networking pbx phone function name description supported (yes/no) networked queuing bi-directional mirror queues no one-to-one mirror queues no many-to-one mirror queues no routing to longest idle ...
Page 1686
Issue 12.0 univerge sv8100 2 - 1656 ucb (unified communications for business) keys profile yes call voicemail yes voicemail transfer yes redirect to voicemail yes voicemail transfer yes record conversation yes login/logout yes select break type no enter break duration yes enter worktime yes callback...
Page 1687
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1657 presence buttons lcd display cli yes caller name no agent first name yes display mailboxes sharing the phone status no display number of new messages yes 2 display number of urgent messages yes display login state yes disp...
Page 1688
Issue 12.0 univerge sv8100 2 - 1658 ucb (unified communications for business) queues wav editor multimedia queuing modules function name description supported (yes/no) limits system wide maximum (256) display view status of selected monitored extensions yes enter resolution codes through phone yes 1...
Page 1689
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1659 all other modules and applications outdial queuing outbound campaigns no web callback queuing no web chat queuing no function name description supported (yes/no) core client applications user clients: executive desktop, ex...
Page 1690
Issue 12.0 univerge sv8100 2 - 1660 ucb (unified communications for business) default setting none system availability terminals all terminals (except dtu/dtp style terminals) slt, sip dect and third party sip phones can not be agents. Required component(s) local pc for each agent (for desktop appli...
Page 1691
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1661 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and web...
Page 1692
Issue 12.0 univerge sv8100 2 - 1662 ucb (unified communications for business) 10-12-02 cd-cp00-us network setup – subnet mask the setting of subnet mask is invalid when all host addresses are 0. If the network section is: 0, 127, 128.0, 191.255, 192.0.0, 223.255.255 the setting of subnet mask is inv...
Page 1693
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1663 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 ...
Page 1694
Issue 12.0 univerge sv8100 2 - 1664 ucb (unified communications for business) 10-20-01 lan setup for external equipment – tcp port define the tcp port (0~65535) when communicating to the cti server (type 1). 0~65535 default: external device 1 (cti server) = 0 external device 2 (acd mis) = 4000 exter...
Page 1695
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1665 11-07-01 department group pilot numbers – dial assign a department group pilot number for the voice mail (eight digits maximum). The extensions are assigned to the group in program 16-02-01. Up to eight digits (default not...
Page 1696
Issue 12.0 univerge sv8100 2 - 1666 ucb (unified communications for business) 16-01-01 department group basic data setup – department name assign a name to the extension (department) groups. Maximum 12 characters (default not assigned) 16-01-03 department group basic data setup – department routing ...
Page 1697
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1667 20-02-23 system options for multiline telephones – phone operation mode selects the loop key operation like the ux5000 terminal, or the cap key operation like the sv8100 terminal. Set to 0 when using ucb. 0 = original oper...
Page 1698
Issue 12.0 univerge sv8100 2 - 1668 ucb (unified communications for business) 20-13-15 class of service options (supplementary service) – barge-in, initiate turn off or on an extension user ability to barge-in on other's calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-16 class of service opti...
Page 1699
Univerge sv8100 issue 12.0 ucb (unified communications for business) 2 - 1669 operation ucb provides a comprehensive suite of online help for end users, customer administrators, and call center supervisors. Refer to the product manuals for the core applications: q-control, q-reports, q-desktop and t...
Page 1700
Issue 12.0 univerge sv8100 2 - 1670 ucb (unified communications for business) this page intentionally left blank.
Page 1701: Um8000 Mail
Univerge sv8100 issue 12.0 um8000 mail 2 - 1671 um8000 mail description the um8000 mail voice mail system, using the univerge sv8100 system and a local area network, provide unified messaging services for voice, fax and email messages with access at either the desktop pc or the telephone. Unified me...
Page 1702
Issue 12.0 univerge sv8100 2 - 1672 um8000 mail call forwarding to voice mail an extension user can forward their calls to voice mail. Once forwarded, calls to the extension connect to that extension mailbox. The caller can leave a message in the mailbox instead of calling back later. Forwarding can...
Page 1703
Univerge sv8100 issue 12.0 um8000 mail 2 - 1673 voice mail overflow if voice mail automatically answers trunks, voice mail overflow can reroute those trunks to other extensions when all voice mail ports do not answer or, with certain software, are busy. During periods of high traffic, this prevents ...
Page 1704
Issue 12.0 univerge sv8100 2 - 1674 um8000 mail directory dialing directory dialing allows an automated attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With directory dialing, the caller does not have to remember the extension number of the perso...
Page 1705
Univerge sv8100 issue 12.0 um8000 mail 2 - 1675 viewfax ® um8000 mail software version 11.1.1.28 or higher is required to support the fax features. The fax feature works in viewmail (vm) and view mail for microsoft messaging (vmm) to display faxes on screen and lets you send them to any printer. Whe...
Page 1706
Issue 12.0 univerge sv8100 2 - 1676 um8000 mail supported languages: email integration with email integration, subscribers can forward all voice messages to their email inbox automatically and forward all incoming faxes to their email inbox as well. Email integration provides users with 24-hour acce...
Page 1707
Univerge sv8100 issue 12.0 um8000 mail 2 - 1677 smtp simple mail transport protocol (smtp), sends outgoing email messages to email boxes using the voice messaging system. The forward voice mail to the email system, forward faxes to the email system, receive email notification of new fax/voice mail a...
Page 1708
Issue 12.0 univerge sv8100 2 - 1678 um8000 mail up to two ports of tts are supported when using the "full” version of um8000 on 2g or 8g drives. The tts feature is not supported when using the “lite" version of um8000. The networking feature (amis/plusnet) is supported when using the "full” version ...
Page 1709
Univerge sv8100 issue 12.0 um8000 mail 2 - 1679 caller id information is passed from the voice mail to an extension for pre-answer display on an unscreened transfer from voice mail. Off-premise notification and external extensions require access to outside lines. To have the voice mail automated att...
Page 1710
Issue 12.0 univerge sv8100 2 - 1680 um8000 mail required component(s) cd-vm00 um8000 mail media kit cpu license required software when using viewmail for microsoft messaging (vmm) with office xp/2002 or office 2000 you must have at least service pack 3 for office installed prior to installing vmm. F...
Page 1711
Univerge sv8100 issue 12.0 um8000 mail 2 - 1681 related features barge-in call forwarding caller id central office calls, answering central office calls, placing direct inward line (dil) hold message waiting one-touch calling programmable function keys transfer.
Page 1712
Issue 12.0 univerge sv8100 2 - 1682 um8000 mail guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...
Page 1713
Univerge sv8100 issue 12.0 um8000 mail 2 - 1683 10-55-04 package network setup – sub net mask define the subnet mask for the cd-etia. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.254.0.0 25...
Page 1714
Issue 12.0 univerge sv8100 2 - 1684 um8000 mail 14-01-22 basic trunk data setup – caller id to voice mail enable/disable the system ability to send the caller id digits to voice mail. Trunks 1~200 0 = disable 1 = enable (default = 0) 14-02-10 analog trunk data setup – caller id enable/disable a trun...
Page 1715
Univerge sv8100 issue 12.0 um8000 mail 2 - 1685 15-03-09 single line telephone basic data setup – caller id function - for external module enable/disable the caller ifd fsk signal for an external caller id module or a 3 rd -party vendor telephone with caller id display. If voice mail is used, set th...
Page 1716
Issue 12.0 univerge sv8100 2 - 1686 um8000 mail 20-02-09 system options for multiline telephones – disconnect supervision enable/disable disconnect supervision for the system trunks. 0 = disable 1 = enable (default = 1) 20-06-01 class of service for extensions assign a class of service (1~15) to the...
Page 1717
Univerge sv8100 issue 12.0 um8000 mail 2 - 1687 20-13-05 class of service options (supplementary service) – intercom off-hook signaling turn off or on an extension ability to receive off-hook signals. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-06 class of service options (supplementary service)...
Page 1718
Issue 12.0 univerge sv8100 2 - 1688 um8000 mail assign trunks as automated attendant trunks – method 1: 24-02-02 system options for transfer – moh or ring back on transferred calls enable/disable moh on transfer. If set to 0, a transferred caller hears music on hold while their call rings the destin...
Page 1719
Univerge sv8100 issue 12.0 um8000 mail 2 - 1689 assign trunks as automated attendant trunks – method 2: for either method: program number program name description/comments assigned data level 1 2 3 22-02-01 incoming call trunk setup assign 0 to each trunk you want to ring into voice mail as a normal...
Page 1720
Issue 12.0 univerge sv8100 2 - 1690 um8000 mail 22-08-01 dil/irg no answer destination for voice mail overflow, enter the ring group that unanswered dils to voice mail ring after the dil call waiting time expires (program 22-01-04). 0 (no setting) 001~100 (incoming ring group) 102 (in-skin/ external...
Page 1721
Univerge sv8100 issue 12.0 um8000 mail 2 - 1691 45-01-06 voice mail integration options – record alert tone interval time set the time between voice mail conversation record alerts. 0~64800 (seconds) (default = 30) 45-01-18 voice mail integration options – trunk number mapping assign the digits of t...
Page 1722
Issue 12.0 univerge sv8100 2 - 1692 um8000 mail 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to – 35dbm(15) detect level...
Page 1723
Univerge sv8100 issue 12.0 um8000 mail 2 - 1693 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25dbm(15) detect level 3:...
Page 1724
Issue 12.0 univerge sv8100 2 - 1694 um8000 mail 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db~10db) default: type 1~5 = 5 (6dbm) 80-03-06 dtmf tone receiver setup – backward twist level define the backwards twist level for dtm...
Page 1725
Univerge sv8100 issue 12.0 um8000 mail 2 - 1695 80-04-02 call progress tone detector setup – min. Detection level define the various levels and timers for the call progress tone detector. Use this option to set the minimum detection level. 0~15 detect level 0: –15dbm(0) to –30dbm(15) detect level 1:...
Page 1726
Issue 12.0 univerge sv8100 2 - 1696 um8000 mail 80-04-05 call progress tone detector setup – pulse count define the various levels and timers for the call progress tone detector. Use this option to set the pulse count. 1~255 default: type 1 (dt) = 1 type 2 (bt) = 1 type 3 (rbt) = 1 type 4, type 5 = ...
Page 1727
Univerge sv8100 issue 12.0 um8000 mail 2 - 1697 operation refer to vm8000 inmail on page 2-1785 for complete telephone operation procedures..
Page 1728
Issue 12.0 univerge sv8100 2 - 1698 um8000 mail this page intentionally left blank.
Page 1729: Umobility – Server Based
Univerge sv8100 issue 12.0 umobility – server based 2 - 1699 umobility – server based description the umobility system is designed to enhance the mobile user’s experience by bringing features and functionality from office or residential services right to the smart phone. The umobility system allows ...
Page 1730
Issue 12.0 univerge sv8100 2 - 1700 umobility – server based the setting in program 99-01-60 affects sip messages when using the call forward with both ring feature (twinning). For the umobility and desk phone to work together properly, this must be set to 1 (on). The default is 0 (off). The followi...
Page 1731
Univerge sv8100 issue 12.0 umobility – server based 2 - 1701 when a umobility device is on a call, a second call to that device does not follow forwarding. Call forward with both ring is not supported across k-ccis networks. Therefore, the desk phone, the umc server and the umobility mobile device m...
Page 1732
Issue 12.0 univerge sv8100 2 - 1702 umobility – server based there should be three reserve pool users for every 10 umobility users that are connected to your ip-pbx system. For example, if you have 25 umobility users then you should create eight reserve pool users in both ip-pbx and umobility. Calle...
Page 1733
Univerge sv8100 issue 12.0 umobility – server based 2 - 1703 system availability terminals refer to the necworx website for application note ansv8100-09-007 containing the current list of supported mobile devices. Required component(s) version 3000 or higher software and appropriate licenses third p...
Page 1734
Issue 12.0 univerge sv8100 2 - 1704 umobility – server based feature support tables for each supported mobile device: table 2-108 windows mobile devices feature name/description umobility nec sv8100 dual mode operations (umobility features and services in both wi-fi and cellular domain) yes handoff ...
Page 1735
Univerge sv8100 issue 12.0 umobility – server based 2 - 1705 consultative call transfer yes (only in wi-fi domain) mid-call dtmf numeric keys, excluding * and #. Yes voicemail message waiting indicator (mwi) yes (cellular data network dependent. Enterprise indication is only supported in wi-fi domai...
Page 1736
Issue 12.0 univerge sv8100 2 - 1706 umobility – server based call logs yes contact dialing yes mute/unmute yes speakerphone yes volume control yes do not disturb (dnd) yes (both wi-fi and cellular) bluetooth no presentation (pbx/cm dependent) blind call transfer no supervised call transfer yes (only...
Page 1737
Univerge sv8100 issue 12.0 umobility – server based 2 - 1707 calling line identification (calling name) yes abbreviated extension dialing yes mid-call dtmf numeric keys, excluding * and #. Yes basic telephony (device dependent) speed dial no missed call indication yes in wi-fi call logs yes contact ...
Page 1738
Issue 12.0 univerge sv8100 2 - 1708 umobility – server based guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for f...
Page 1739
Univerge sv8100 issue 12.0 umobility – server based 2 - 1709 10-12-10 cd-cp00-us network setup – subnet mask set the subnet mask of the ipla. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.25...
Page 1740
Issue 12.0 univerge sv8100 2 - 1710 umobility – server based 14-02-23 analog trunk data setup – caller id receiving method rings extension before receiving caller id (1) or after receiving caller id (0). If caller id is received on a trunk that is in the same ring group as a umobility client device ...
Page 1741
Univerge sv8100 issue 12.0 umobility – server based 2 - 1711 16-01-03 department group basic data setup – department routing when busy (auto step call) set how the system routes an intercom call to a busy department group member. Intercom callers to the extension can either hear busy or route to the...
Page 1742
Issue 12.0 univerge sv8100 2 - 1712 umobility – server based 24-02-04 system options for transfer – transfer recall time set the transfer recall time. An unanswered transferred call recalls to the extension that initially transferred it after this time. This also sets the time a transferred call cam...
Page 1743
Univerge sv8100 issue 12.0 umobility – server based 2 - 1713 umc server configuration for sv8100: 84-26-01 ipl basic setup – ip address assign the ip address for each dsp on the ipla. Xxx.Xxx.Xxx.Xxx defaults: slot 1 = 172.16.0.20 : slot 4 = 172.16.0.44 voip gw 1~8: 172.16.0.20~ 172.16.0.27 99-01-60...
Page 1744
Issue 12.0 univerge sv8100 2 - 1714 umobility – server based operation none ho_cell_autoanswer_clid this filed should have all possible outgoing trunk caller id for the umc server port. This information is provided to the umobility client device so it knows when an incoming call is from the umc serv...
Page 1745: Umobility – Wi-Fi Client
Univerge sv8100 issue 12.0 umobility – wi-fi client 2 - 1715 umobility – wi-fi client description the umobility wi-fi client functions as a standard sip station on blackberry ® , iphone and android™ smart phones. The umobility wi-fi client allows the user to: answer incoming calls to the office tele...
Page 1746
Issue 12.0 univerge sv8100 2 - 1716 umobility – wi-fi client for call forwarding the following conditions apply to all client devices: call forwarding with both ring is used for twinning to have calls directed to the desk phone ring at both the desk phone and the umobility client phone. To get calle...
Page 1747
Univerge sv8100 issue 12.0 umobility – wi-fi client 2 - 1717 limitations depending on android device, bluetooth ® functionality might not function properly. For example, switching audio from device audio to bluetooth device etc. Nec is not responsible for bluetooth/device connectivity issues. Due to...
Page 1748
Issue 12.0 univerge sv8100 2 - 1718 umobility – wi-fi client required settings for remote sip access for a remote sip connection from outside to inside the sip server, it is necessary to consider "nat" for sip. The diagrams below show typical scenarios when connecting sip soft phones remotely from o...
Page 1749
Univerge sv8100 issue 12.0 umobility – wi-fi client 2 - 1719 figure 2-76 port forwarding without session boarder controller.
Page 1750
Issue 12.0 univerge sv8100 2 - 1720 umobility – wi-fi client default setting disabled figure 2-77 port forwarding with session boarder controller.
Page 1751
Univerge sv8100 issue 12.0 umobility – wi-fi client 2 - 1721 system availability terminals required component(s) version 7000 or higher software and appropriate licenses third party sip license for each umobility wi-fi client pz-32ipla/iplb, pz-64ipla/iplb and pz-128ipla/iplb available sip station p...
Page 1752
Issue 12.0 univerge sv8100 2 - 1722 umobility – wi-fi client table 2-112 feature support table feature name/description basic telephony (pbx/cm dependent) nec sv8100 enterprise dialing (ed) call forward all (cfa) yes call forward busy (cfb) yes call forward no answer (cfna) yes call hold and resume ...
Page 1753
Univerge sv8100 issue 12.0 umobility – wi-fi client 2 - 1723 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for f...
Page 1754
Issue 12.0 univerge sv8100 2 - 1724 umobility – wi-fi client 10-12-10 cd-cp00-us network setup – subnet mask set the subnet mask of the ipla. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.25...
Page 1755
Univerge sv8100 issue 12.0 umobility – wi-fi client 2 - 1725 11-12-29 service code setup (for service access) – direct extension call pickup customize the service codes for direct extension call pickup. For the direct call pickup feature to work on all mobile devices the access code in program 11-12...
Page 1756
Issue 12.0 univerge sv8100 2 - 1726 umobility – wi-fi client 24-02-04 system options for transfer – transfer recall time set the transfer recall time. An unanswered transferred call recalls to the extension that initially transferred it after this time. This also sets the time a transferred call cam...
Page 1757
Univerge sv8100 issue 12.0 umobility – wi-fi client 2 - 1727 operation none 84-26-01 ipl basic setup – ip address assign the ip address for each dsp on the ipla. Xxx.Xxx.Xxx.Xxx defaults: slot 1 = 172.16.0.20 : slot 4 = 172.16.0.44 voip gw 1~8: 172.16.0.20~ 172.16.0.27 99-01-60 options 60 this setti...
Page 1758
Issue 12.0 univerge sv8100 2 - 1728 umobility – wi-fi client this page intentionally left blank.
Page 1759
Univerge sv8100 issue 12.0 unicast/multicast paging mode 2 - 1729 unicast/multicast paging mode description with version 3000 or higher software the ip terminals (dt7xx) can now receive an internal page via a unicast or multicast packet based upon system programming. This feature allows ip terminals...
Page 1760
Issue 12.0 univerge sv8100 2 - 1730 unicast/multicast paging mode figure 2-78 multicast mode example figure 2-79 unicast mode example.
Page 1761
Univerge sv8100 issue 12.0 unicast/multicast paging mode 2 - 1731 by default routers do not pass multicast packets between subnets. If you have ip phones in different subnets than the ipla, and you are trying to utilize multicast paging, you have to program the router to pass the multicast packet. R...
Page 1762
Issue 12.0 univerge sv8100 2 - 1732 unicast/multicast paging mode you can assign up to 16 ip phones in an internal or all call paging group. When using unicast mode, there must be an available dsp recourse for each ip phone in the page group at the time of the internal page. If the resources are les...
Page 1763
Univerge sv8100 issue 12.0 unicast/multicast paging mode 2 - 1733 router that supports multicast packets if utilizing multicast mode related features ip multiline station (sip) meet me paging meet me paging transfer paging, external paging, internal guide to feature programming the level 1, level 2 ...
Page 1764
Issue 12.0 univerge sv8100 2 - 1734 unicast/multicast paging mode 10-46-12 dt700 server information setup – multicast port sets the starting port number used by multicast. 0~65535 (default = 30000) 11-12-19 service code setup (for service access) – internal group paging service code setup. Mlt, slt ...
Page 1765
Univerge sv8100 issue 12.0 unicast/multicast paging mode 2 - 1735 operation to make an internal page announcement: multiline terminal/ip terminal/mh240 1. Press the zone internal paging key (program 15-07 or sc 751: 21 + 0 or 1~9 or 01~64 for zones (0 or 00 for all call). - or - press speaker or lif...
Page 1766
Issue 12.0 univerge sv8100 2 - 1736 unicast/multicast paging mode single line telephone/sip dect wireless 1. Lift the handset. 2. Dial 701 and the paging zone number (0~9 or 00~64). Dialing 0 or 00 calls all call internal paging. Dial 1 and the combined paging group code 1~8 or 0 (for internal/exter...
Page 1767
Univerge sv8100 issue 12.0 uniform call distribution (ucd) 2 - 1737 uniform call distribution (ucd) description with uniform call distribution (ucd), an extension user can call an idle extension in a preprogrammed ucd group (department group – 64 department groups available) by dialing the group pil...
Page 1768
Issue 12.0 univerge sv8100 2 - 1738 uniform call distribution (ucd) the vrs can also transfer calls to ucd (department) groups. Refer to the voice response system (vrs) on page 2-1973 feature for more information on setting up the vrs. The system prevents hunting to a ucd (department) group extensio...
Page 1769
Univerge sv8100 issue 12.0 uniform call distribution (ucd) 2 - 1739 priority routing figure 2-81 uniform call distribution (ucd) priority call routing priority 1 priority 2 priority 3 priority 2 priority 3 priority 2 priority 3 call telephone on a call telephone on a call priority 1 priority 1 call ...
Page 1770
Issue 12.0 univerge sv8100 2 - 1740 uniform call distribution (ucd) circular routing figure 2-82 uniform call distribution (ucd) circular routing call 1 call 2 call 3 call 4.
Page 1771
Univerge sv8100 issue 12.0 uniform call distribution (ucd) 2 - 1741 system availability terminals all terminals required component(s) pz-vm21 and vrs compact flash (for delay announcements) related features automatic call distribution (acd) call forwarding call arrival (car) keys transfer vm8000 inm...
Page 1772
Issue 12.0 univerge sv8100 2 - 1742 uniform call distribution (ucd) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizard...
Page 1773
Univerge sv8100 issue 12.0 uniform call distribution (ucd) 2 - 1743 16-01-04 department group basic data setup – hunting mode set the action taken when a call reaches the last extension of the department group. 0 = last extension is called and hunting is stopped 1 = circular (default = 0) 16-01-05 d...
Page 1774
Issue 12.0 univerge sv8100 2 - 1744 uniform call distribution (ucd) 16-03-01 secondary department group assign extensions to multiple department groups and set the priority assignment. Each secondary department group can have up to 16 extensions assigned. Extension number maximum eight digits priori...
Page 1775
Univerge sv8100 issue 12.0 uniform call distribution (ucd) 2 - 1745 operation to call a ucd group: 1. At the multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial the ucd group (department) extension or pilot number. The system routes the call to the first fre...
Page 1776
Issue 12.0 univerge sv8100 2 - 1746 uniform call distribution (ucd) to log back in to your ucd (department calling) group: while you log back in, uniform call distribution routes calls to your extension. 1. Press speaker. 2. Dial 650 and 0. - or - press ucd (department calling) log in key (program 1...
Page 1777: Uniform Numbering Network
Univerge sv8100 issue 12.0 uniform numbering network 2 - 1747 uniform numbering network description uniform numbering network allows multiple or compatible systems to be connected in a network using tie lines. A station user can dial a system number and a station number (open numbering) or dial the ...
Page 1778
Issue 12.0 univerge sv8100 2 - 1748 uniform numbering network default setting none system availability terminals all terminals required component(s) cd-4odta -or- cd-prta related features automatic route selection flexible system numbering k-ccis – ip k-ccis – t1 multiple trunk types.
Page 1779
Univerge sv8100 issue 12.0 uniform numbering network 2 - 1749 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...
Page 1780
Issue 12.0 univerge sv8100 2 - 1750 uniform numbering network 14-02-14 analog trunk data setup – loop start/ground start define an analog trunk as loop start or ground start. 0 = loop start 1 = ground start (default = 0) 14-05-01 trunk group – trunk group number assign trunks to trunk groups (1~100)...
Page 1781
Univerge sv8100 issue 12.0 uniform numbering network 2 - 1751 44-03-01 dial analysis extension table – dial set the dial digits (24 digits maximum) 1~9, 0 # , @) to be used for the dial extension analysis table. When program 44-02-02 is set to 3, this program sets the dial extension analysis table...
Page 1782
Issue 12.0 univerge sv8100 2 - 1752 uniform numbering network 44-05-02 ars/f-route table – delete digits enter the number of digits to be deleted from the dialed number [0~255 (255 = delete all)]. 0~255 (255 = delete all) (default = 0) 44-05-03 ars/f-route table – additional dial number table enter ...
Page 1783
Univerge sv8100 issue 12.0 uniform numbering network 2 - 1753 44-06-01 additional dial table set the additional dial table to add prior to the dialed ars/f-route number. The additional dial table used is determined in program 44-05-03. Define the additional dial table (1~1000) to add digits in front...
Page 1784
Issue 12.0 univerge sv8100 2 - 1754 uniform numbering network operation none 44-09-01 weekly schedule for ars/ f-route define a weekly schedule for using ars/f-route day numbers 1~7, pattern numbers (1~10). The pattern number is defined in program 44-08-01. 1 = sunday (pattern 1~10) (default pattern...
Page 1785: Universal Slots
Univerge sv8100 issue 12.0 universal slots 2 - 1755 universal slots description the univerge sv8100 has six universal slots, and up to four cabinets can be installed. The system uses the same chassis for the 64, 256 and unlimited systems to support up to 24 universal slots. Up to four combined chs2u...
Page 1786
Issue 12.0 univerge sv8100 2 - 1756 universal slots table 2-113 sv8100 maximum system capacities – trunks/ports/channels number of: 9.5” chassis 19” chassis system maximum x 1 (cpu + 2 slots) x 1 (6 slots) x 2 (12 slots) x 3 (18 slots) x4 (24 slots) number of timeslots 1 pcm 48 104 208 312 416 444 d...
Page 1787
Univerge sv8100 issue 12.0 universal slots 2 - 1757 table 2-114 sv8100 9.5” (base and expansion) maximum system capacities – trunks/ports/channels number of: 9.5” base 9.5” base + expansion system maximum x 1 (cpu + 2 slots) x 1 (6 slots) x 2 (12 slots) x 3 (18 slots) x4 (24 slots) number of timeslo...
Page 1788
Issue 12.0 univerge sv8100 2 - 1758 universal slots each universal slot is capable of 24 ports. The basic port package is limited to one chassis. The prta blades can be programmed as a 4/8/12/16/20/24 port fractional t1/pri. Program 10-39-01 must be enabled). If trying to assign an blade which would...
Page 1789
Univerge sv8100 issue 12.0 universal slots 2 - 1759 cd-16dlca these blades are 16-port. Each circuit can support any attendant console, multiline terminal, or single line telephone adapter. This blade is installed in slots 2~6 of a chassis with cpu and slots 1~6 of expansion chassis. The maximum num...
Page 1790
Issue 12.0 univerge sv8100 2 - 1760 universal slots cd-4lca this 4-port single line interface blade supports four single line telephones and/or analog voice mail ports. Each blade provides a built-in ringer signal generator (rsg) and message waiting (mw) led voltage to single line telephones. This b...
Page 1791
Univerge sv8100 issue 12.0 universal slots 2 - 1761 pz-4lca this daughter board is a 4-port single line interface. The pz-4lca is installed on the cd-4lca, and supports four single line telephones with built-in ringer signal generator (rsg) and message waiting (mw) led voltage to single line telepho...
Page 1792
Issue 12.0 univerge sv8100 2 - 1762 universal slots table 2-116 maximum system capacities for trunk interface blades trunk interface blades description maximum capacities notes basic port package expanded port package cd-2bria/ pz-2bria this 2/4-port basic rate interface for up to eight trunks provi...
Page 1793
Univerge sv8100 issue 12.0 universal slots 2 - 1763 cd-prta this t1/ft1 trunk interface or isdn-primary rate digital trunk terminates fractional t1 trunks (up to 24 ds-0 channels). This blade supports ani/dnis trunks, and csu less function on t1. A combination of ground start and loop start signalin...
Page 1794
Issue 12.0 univerge sv8100 2 - 1764 universal slots cd-4odta the cd-4odta tie line blade is an out band dial type analog tie line interface blade. This blade supports system connections to either 2-wire (four lead, tip/ring) or 4-wire (eight lead, tip/ring/tip 1/ ring 1) e&m signalling tie lines (de...
Page 1795
Univerge sv8100 issue 12.0 universal slots 2 - 1765 refer to the sv8100 general description manual or system hardware manual for more information. The following blade calculator allows you to determine the maximum power consumption for each cabinet. Cd-etia the cd-etia is an 8-port gigabit switch th...
Page 1796
Issue 12.0 univerge sv8100 2 - 1766 universal slots table 2-119 terminal power factor terminal power factor 19 inch metal chassis with fan = 9.5 inch plastic chassis without fan = item power factor dtl-24d-1 tel 0.8 dtl-8ld-1 tel 0.8 bha-l unit 2 ada-l unit 2 apr-l unit dt300 series : 2 d term serie...
Page 1797
Univerge sv8100 issue 12.0 universal slots 2 - 1767 for sv8100 systems with version 4000 or higher system software and has been migrated from a ux5000, table 2-121 migration supported application blades defines the application blades supported in current system chassis. Default setting none table 2-...
Page 1798
Issue 12.0 univerge sv8100 2 - 1768 universal slots system availability terminals none required component(s) any blade related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they a...
Page 1799
Univerge sv8100 issue 12.0 universal slots 2 - 1769 operation none 90-34-01 firmware information – pkg name list the package type and firmware for the packages installed. The data varies depending on the card in the slot. 90-34-02 firmware information – firmware version number view the package name ...
Page 1800
Issue 12.0 univerge sv8100 2 - 1770 universal slots this page intentionally left blank.
Page 1801: User Programming Ability
Univerge sv8100 issue 12.0 user programming ability 2 - 1771 user programming ability description a station user can perform programming functions. Speed group dialing and function keys are just two features programmable from a station. Conditions multiline terminals must be idle and off-hook and ha...
Page 1802
Issue 12.0 univerge sv8100 2 - 1772 user programming ability guide to feature programming none operation none.
Page 1803: Virtual Extensions
Virtual extensions 2 - 1773 v virtual extensions description virtual extensions are available software extensions on the basic and expanded port packages. A virtual extension assigned to a line key can appear and ring on an individual station or multiple stations and be used for outbound access. Vir...
Page 1804
Issue 12.0 univerge sv8100 2 - 1774 virtual extensions up to 32 incoming calls can be queued to busy virtual extension key. You cannot have a car key and virtual extension on the same telephone. Virtual extensions do not support the following features: barge-in conference conference, voice call/priv...
Page 1805
Univerge sv8100 issue 12.0 virtual extensions 2 - 1775 when an internal station-to-station call is made to a virtual extension, the name and number of the calling party does not appear in the display of the station the virtual extension resides on until the call is answered. A door box cannot ring a...
Page 1806
Issue 12.0 univerge sv8100 2 - 1776 virtual extensions with version 8000 or higher software, the number of tone patterns increased from four to eight. After setting new system data (tone patterns 5 - 8), downgrading to version 7000 or lower may cause incoming rings to not function properly. Default ...
Page 1807
Univerge sv8100 issue 12.0 virtual extensions 2 - 1777 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...
Page 1808
Issue 12.0 univerge sv8100 2 - 1778 virtual extensions 15-02-21 multiline telephone basic data setup – virtual extension access mode (when idle virtual extension key pressed) determine whether an extension virtual extension key should be used as a dss key to the extension and for receiving calls (0)...
Page 1809
Univerge sv8100 issue 12.0 virtual extensions 2 - 1779 15-10-01 virtual incoming extension ring tone order setup when two or more virtual extensions are set on a function key on the telephone, and the tone pattern by which the sound of each extension differs, the priority of ring sound is set up. 0 ...
Page 1810
Issue 12.0 univerge sv8100 2 - 1780 virtual extensions 15-18-04 virtual extension key enhanced options – show internal caller information when set to a 0, internal calls to the virtual extension will not show the name or number of the extension that is calling. When set to 1, internal calls to the v...
Page 1811
Univerge sv8100 issue 12.0 virtual extensions 2 - 1781 20-06-01 class of service for extensions assign the extension to a class of service. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-07-10 class of service op...
Page 1812
Issue 12.0 univerge sv8100 2 - 1782 virtual extensions operation to answer a call ringing a virtual extension: 1. Press the flashing virtual extension key. - or - go off-hook. Program 20-10-08 needs to be set to on (1) for extension class of service. To place a call to a virtual extension: 1. Go off...
Page 1813
Univerge sv8100 issue 12.0 virtual extensions 2 - 1783 8. Press hold for a second time for delayed ring, or skip to step 10. 9. Dial the mode number in which the key delay rings. 1 = day 1 2 = night 1 3 = midnight 1 4 = rest 1 5 = day 2 6 = night 2 7 = midnight 2 8 = rest 2 10. Press speaker..
Page 1814
Issue 12.0 univerge sv8100 2 - 1784 virtual extensions this page intentionally left blank.
Page 1815: Vm8000 Inmail
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1785 vm8000 inmail enhancements version 4000 or higher software provides the following: security code enhancement. After a subscriber sets their security code, they can choose to make it required for all logons or just remote logons. When enabled for all ...
Page 1816
Issue 12.0 univerge sv8100 2 - 1786 vm8000 inmail description the vm8000 inmail is a low cost voice mail solution that mounts on the cd-cp00-us. Its programming is fully integrated with chassis programming. This system offers most voice mail system features customers expect. Automated attendant auto...
Page 1817
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1787 live record while on a co/trunk call, an extension user can have vm8000 inmail record the conversation. The multiline terminal user just presses the vm8000 inmail record key; the esl user dials a code. Once recorded, the voice messaging system stores...
Page 1818
Issue 12.0 univerge sv8100 2 - 1788 vm8000 inmail use many other voice mail features previously available only at an extension individual mailbox a message center mailbox helps co-workers that work together closely – such as members of the same department hunt group or acd group. For example, an acd...
Page 1819
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1789 vm8000 inmail: external transfer available the software allows the vm8000 inmail to perform an external transfer. This allows the vm8000 inmail to route an incoming automated attendant call out of the univerge sv8100 system on a new trunk based on an...
Page 1820
Issue 12.0 univerge sv8100 2 - 1790 vm8000 inmail when set for unscreened transfer, calls from the inmail ring at the extension like other transferred calls and display the incoming caller id data (if provided by telco and enabled in programming) while the phone is ringing. When set for screened tra...
Page 1821
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1791 if the active greeting has not been recorded, a caller leaving a message in the subscriber mailbox hears, “at the tone, you can leave your message for (extension number or name).” refer to the vm8000 inmail system guide for complete details on settin...
Page 1822
Issue 12.0 univerge sv8100 2 - 1792 vm8000 inmail when using version 4000 or higher software, inmail is supported for centralized voice mail in a netlink network. However, replication should be scheduled for non-peak hours of operation. Email forwarding requires the pz-me50-us, and licenses 1013 and...
Page 1823
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1793 message notification find-me follow-me auto play the following options can only be changed from userpro, webpro, pcpro or system programming for station subscriber mailboxes: email notification message notification find-me follow-me auto play while o...
Page 1824
Issue 12.0 univerge sv8100 2 - 1794 vm8000 inmail with version 3000 or lower software, the following rules apply when programming vm8000 inmail ports in program 47-01-17 on a system that has the basic 64 port license: when a pz-me50-us is not mounted to ccpu-us: the first port of vm8000 inmail must ...
Page 1825
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1795 default setting disabled system availability terminals all terminals required component(s) pz-vm21 vm8000 inmail cf cpu license related features automatic call distribution (acd) barge-in caller id call forwarding central office calls, placing clock/...
Page 1826
Issue 12.0 univerge sv8100 2 - 1796 vm8000 inmail transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for fea...
Page 1827
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1797 14-02-10 analog trunk data setup – caller id enable/disable a trunk ability to receive caller id information. Trunks 1~200 0 = no 1 = yes (default = 0) 15-02-26 multiline telephone basic data setup – msg key operation mode determine whether an extens...
Page 1828
Issue 12.0 univerge sv8100 2 - 1798 vm8000 inmail 15-07-01 programmable function keys assign a voice mail key to an extension. You must enter the voice mail key code (code 77) followed by: your own extension number if you are setting up your own voice mail key. A virtual extension number if you are ...
Page 1829
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1799 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m turn off or on the extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the destination extensio...
Page 1830
Issue 12.0 univerge sv8100 2 - 1800 vm8000 inmail 20-13-05 class of service options (supplementary service) – intercom off-hook signaling turn on or off an extension ability to receive off-hook signals. 0 = off 1 = on (default = 1 for cos 01~15) 20-13-06 class of service options (supplementary servi...
Page 1831
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1801 assign trunks as automated attendant trunks – method 1: 24-02-02 system options for transfer – moh or ringback on transferred calls enable/disable moh on transfer. If set to 0, a transferred caller hears music on hold while their call rings the desti...
Page 1832
Issue 12.0 univerge sv8100 2 - 1802 vm8000 inmail assign trunks as automated attendant trunks – method 2: for either method: program number program name description/comments assigned data level 1 2 3 22-02-01 incoming call trunk setup assign service type 0 to each trunk you want to ring into voice m...
Page 1833
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1803 24-02-03 system options for transfer – delayed call forwarding time set the time a transferred call waits at a forwarded extension before routing to the called extension mailbox. 0~64800 (seconds) (default = 10) 45-01-01 voice mail integration option...
Page 1834
Issue 12.0 univerge sv8100 2 - 1804 vm8000 inmail 47-01-02 sv8100 inmail system options – sv8100 inmail master name the chs2u gw-us must be reset for a change to this program to take effect. Use this option to modify the name for all vm8000 inmail ports. The system briefly displays this name when a ...
Page 1835
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1805 47-01-04 sv8100 inmail system options – non-subscriber message length set the maximum time for recorded messages for: automated attendant callers leaving a message or quick message in a subscriber mailbox. Outside callers transferred by an extension ...
Page 1836
Issue 12.0 univerge sv8100 2 - 1806 vm8000 inmail 47-01-08 sv8100 inmail system options – delay in dialing digital pager callback number set the time delay (0~99 seconds) that occurs just before vm8000 inmail dials the digital pager callback number portion of the message notification callout number ...
Page 1837
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1807 47-01-10 sv8100 inmail system options – wait between non-pager callout attempts set the minimum time between non-pager message notification callouts in which the destination answers, says hello, dials 1 to acknowledge and then enters the wrong securi...
Page 1838
Issue 12.0 univerge sv8100 2 - 1808 vm8000 inmail 47-01-14 sv8100 inmail system options – number of cascading attempts set how many times vm8000 inmail retries an incomplete message notification callout. This total includes unacknowledged callouts, callouts to a busy destination, and callouts to an ...
Page 1839
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1809 47-01-17 sv8100 inmail system options – inmail port specify the port number of the first inmail port. Setting this program requires a cd-cp00-us reset for the changes to take effect. With software version 1.11 or higher the following rules apply when...
Page 1840
Issue 12.0 univerge sv8100 2 - 1810 vm8000 inmail 47-02-02 sv8100 inmail station mailbox options – mailbox number select the extension number associated with the mailbox you are programming. Normally, mailbox 1 should use mailbox number 101, mailbox 2 should use mailbox number 102, etc. To make prog...
Page 1841
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1811 47-02-07 sv8100 inmail station mailbox options – recording conversation beep enable/disable the conversation record beep. If enabled, all parties on a call hear the voice prompt recording followed by a single beep when the extension user initiates co...
Page 1842
Issue 12.0 univerge sv8100 2 - 1812 vm8000 inmail 47-02-10 sv8100 inmail station mailbox options – forced unscreened transfer enable/disable automated attendant forced unscreened transfer for the subscriber mailbox. If enabled, each screened transfer (trf) to the extension is converted to an unscree...
Page 1843
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1813 47-02-15 sv8100 inmail station mailbox options – directory list number set up a station/extension mailbox directory list. 0 = none 1~8 = list number = all (default = 0) 47-02-26 sv8100 inmail station mailbox options – auto play use this option to set...
Page 1844
Issue 12.0 univerge sv8100 2 - 1814 vm8000 inmail 47-06-03 group mailbox subscriber options – auto erase/save of messages determine what happens when a subscriber mailbox user completely listens to a new message and then exits the mailbox without either saving (sa) or erasing (e) the message. Depend...
Page 1845
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1815 47-06-06 group mailbox subscriber options – message waiting lamp enable/disable message waiting lamp at the extension associated with the subscriber mailbox. For subscriber mailboxes, you should enable this option. For guest mailboxes, you should dis...
Page 1846
Issue 12.0 univerge sv8100 2 - 1816 vm8000 inmail 47-06-11 group mailbox subscriber options – dialing option dialing option provides additional dialing options for next call routing mailbox calls (see next call routing mailbox below). If enabled, a caller who accesses the subscriber mailbox to leave...
Page 1847
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1817 47-08-02 call routing mailbox options – screened transfer timeout set the time a screened transfer (trf) from the automated attendant rings an unanswered extension before recalling. This option has a similar function as customize: mailbox options: ca...
Page 1848
Issue 12.0 univerge sv8100 2 - 1818 vm8000 inmail 47-09-01 announcement mailbox options – next call routing mailbox if you set up an announcement mailbox to answer automated attendant calls, use this option to provide additional routing options to the automated attendant callers. This option interac...
Page 1849
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1819 47-11-01 vm8000 inmail answer table options – answer schedule override enable/disable answer schedule override for the selected answer table. If enabled (and you make an entry for override mailbox below), the active answer table routes calls to the o...
Page 1850
Issue 12.0 univerge sv8100 2 - 1820 vm8000 inmail 47-11-02 vm8000 inmail answer table options – override mailbox category specify the category of the mailbox where automated attendant calls should route when you enable answer schedule override. Vm8000 inmail mailbox categories are subscriber mailbox...
Page 1851
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1821 47-11-03 vm8000 inmail answer table options – default mailbox category specify the category of mailbox used as the default mailbox. Vm8000 inmail mailbox categories are subscriber mailbox, master mailbox, and routing mailbox. Vm8000 inmail uses the d...
Page 1852
Issue 12.0 univerge sv8100 2 - 1822 vm8000 inmail 47-12-01 vm8000 inmail answer schedules – schedule type assign a schedule type to the selected answer schedule. The schedule type determines how the answer schedule answers calls. The schedule can be one of the following types: 1. Day of the week a t...
Page 1853
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1823 47-12-02 vm8000 inmail answer schedules – answering mailbox category specify the category of mailbox to which automated attendant calls should route when the schedule is in effect. Vm8000 inmail mailbox categories are subscriber mailbox, master mailb...
Page 1854
Issue 12.0 univerge sv8100 2 - 1824 vm8000 inmail 47-12-04 vm8000 inmail answer schedules – start day for range of days (type 2) answer schedules, select the day of the week the answer schedule should start. 1 = sunday 2 = monday 3 = tuesday 4 = wednesday 5 = thursday 6 = friday 7 = saturday default...
Page 1855
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1825 47-12-08 vm8000 inmail answer schedules – schedule end time specify the time the answer schedule should start. It applies to day of the week (type 1), range of days (type 2), and date (type 3) schedules. (to make a schedule run continuously, make the...
Page 1856
Issue 12.0 univerge sv8100 2 - 1826 vm8000 inmail acd delay announcement: only use if master mailboxes are used for acd delay announcements. Program number program name description/comments assigned data level 1 2 3 41-19-01 acd voice mail delay announcement – delay message start timer determine the...
Page 1857
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1827 operation calling your mailbox: to call your mailbox: with a multiline terminal, your voice mail key flashes green and your message center keys flash red when they have messages waiting. If you do not have a voice mail key, your message waiting led f...
Page 1858
Issue 12.0 univerge sv8100 2 - 1828 vm8000 inmail checking messages: if program 15-02-26 = 0 (message key): 1. Press the message key once. The user can use the vol up and vol down keys to view the new messages. If there are both voice mail messages and message waiting calls, the display indicates th...
Page 1859
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1829 forwarding calls to your mailbox: to activate or cancel call forwarding: 1. Press speaker (or lift the handset at the single line telephone) and choose from the following dial access codes: 741 = call forward – immediate (program 15-07 or sc 751: cod...
Page 1860
Issue 12.0 univerge sv8100 2 - 1830 vm8000 inmail 3. Hang up. Voice mail prompts your caller to leave a message in the mailbox you selected. Single line telephone 1. Hookflash. Dial voice mail master number followed by destination mailbox. If the transfer destination is an extension forwarded to voi...
Page 1861
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1831 personal answering machine emulation (multiline terminal only): to enable or cancel personal answering machine emulation: 1. Press speaker (or lift the handset at the single line telephone) and choose from the following dial access codes: 741 = call ...
Page 1862
Issue 12.0 univerge sv8100 2 - 1832 vm8000 inmail 2. Dial 0 . You can have any combination of the message types in the table below on your telephone. 3. Press vol or vol to scroll through your display. 4. When you find the message you want to answer, press speaker. You can either: go to your voi...
Page 1863
Univerge sv8100 issue 12.0 vm8000 inmail 2 - 1833 using directory dialing: 1. After the automated attendant answers, wait for the directory dialing message. The automated attendant may ask you to dial a digit for directory dialing. 2. Dial the letters that correspond to the name of the person you wi...
Page 1864
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Page 1865: Vm8000 Inmail Park and Page
Univerge sv8100 issue 12.0 vm8000 inmail park and page 2 - 1835 vm8000 inmail park and page description vm8000 inmail park and page can automatically park a call at an extension and page the user with a recorded paging message announcing the parked call. The called extension user can then go to any ...
Page 1866
Issue 12.0 univerge sv8100 2 - 1836 vm8000 inmail park and page automated attendant direct to voice mail (dvm) when an extension has automated attendant direct to voice mail (dvm) enabled, all calls from the automated attendant go directly to the subscriber’s mailbox. The extension does not ring for...
Page 1867
Univerge sv8100 issue 12.0 vm8000 inmail park and page 2 - 1837 for automated attendant unscreened (utrf) and screened (strf) transfers refer to table 2-124 park and page call handling . Undefined 1 (yes) 1 (yes) if unanswered, caller can dial 1 to leave a message or 2 to park and page. Defined 0 (n...
Page 1868
Issue 12.0 univerge sv8100 2 - 1838 vm8000 inmail park and page system availability terminals all terminals required component(s) cd-cp00-us with pz-vm21 daughter board vm8000 inmail compactflash cpu license for vrs related features park paging, internal 1 (yes) 1 (imm) 0 (no) park and page occurs i...
Page 1869
Univerge sv8100 issue 12.0 vm8000 inmail park and page 2 - 1839 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards fo...
Page 1870
Issue 12.0 univerge sv8100 2 - 1840 vm8000 inmail park and page setting up park and page for a group mailbox: program number program name description/comments assigned data level 1 2 3 47-06-07 group mailbox subscriber options – auto attendant do not disturb enable/disable auto attendant direct to v...
Page 1871
Univerge sv8100 issue 12.0 vm8000 inmail park and page 2 - 1841 operation to record your paging message refer to table 2-125 recording your paging message . Table 2-125 recording your paging message recording your paging message in these instructions: [telephone softkey] to record your paging messag...
Page 1872
Issue 12.0 univerge sv8100 2 - 1842 vm8000 inmail park and page to set your call handling options refer to table 2-126 setting the call handling options . To retrieve a call parked in a personal parked orbit refer to table 2-127 picking up a parked call . Table 2-126 setting the call handling option...
Page 1873
Univerge sv8100 issue 12.0 vm8000 inmail upload download audio 2 - 1843 vm8000 inmail upload download audio description the vm8000 inmail upload download audio feature allows the upload of mailbox greetings up to 1mb in size, recorded on a pc or professionally, to any valid subscriber mailbox in the...
Page 1874
Issue 12.0 univerge sv8100 2 - 1844 vm8000 inmail upload download audio the following details the page layout diagram of the two different user pro login ids: message name format downloaded messages are automatically assigned a name by the sv8100. This name includes the mailbox number the message wa...
Page 1875
Univerge sv8100 issue 12.0 vm8000 inmail upload download audio 2 - 1845 conditions with version 3000 or lower software, uploading audio files to any type of call routing box and group mailboxes are not supported. Auto attendant and group mailbox greetings cannot be uploaded or deleted in the end use...
Page 1876
Issue 12.0 univerge sv8100 2 - 1846 vm8000 inmail upload download audio when a mailbox has a new message and the message is downloaded using the user pro interface, the mwi of the mailbox will not be cancelled. If the message is deleted from user pro the mwi is turned off. The largest allowed upload...
Page 1877
Univerge sv8100 issue 12.0 vm8000 inmail upload download audio 2 - 1847 required component(s) pz-vm21 vm8000 inmail cf cpu license related features vm8000 inmail voice response system (vrs) upload download audio guide to feature programming the level 1, level 2 and level 3 columns indicate the progr...
Page 1878
Issue 12.0 univerge sv8100 2 - 1848 vm8000 inmail upload download audio troubleshooting the table below shows possible error messages and causes: 90-02-02 programming password setup – password configure the administrator accounts that are used when connecting to the kts via pcpro/ webpro. If using p...
Page 1879
Univerge sv8100 issue 12.0 vm8000 inmail upload download audio 2 - 1849 operation listening to voice mail messages using user admin mode (ua): all messages stored on the inmail can be accessed via the mailbox user mode for playback or deletion. 1. To login, open an internet browser and enter the ip ...
Page 1880
Issue 12.0 univerge sv8100 2 - 1850 vm8000 inmail upload download audio 3. You will then see the main menu, click on the inmail audio up/download icon. The message numbers correspond to the same message number when accessed via the telephone. Message 1 is the first message, message 2 is the second m...
Page 1881
Univerge sv8100 issue 12.0 vm8000 inmail upload download audio 2 - 1851 changing mailbox greetings using mailbox user mode (ub): audio files up to 1mb may be uploaded to the inmail for any mailbox greeting. In order for uploaded greetings to play on the vm8000 they must be in the proper format. Audi...
Page 1882
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Page 1883: Caller Id
Univerge sv8100 issue 12.0 vm8000 inmail – automatic access to vm by caller id 2 - 1853 vm8000 inmail – automatic access to vm by caller id description before, when a user outside the system accessed their inmail mailbox, they dialed voice mail, then entered an access code followed by their mailbox ...
Page 1884
Issue 12.0 univerge sv8100 2 - 1854 vm8000 inmail – automatic access to vm by caller id conditions the vm8000 inmail – automatic access to vm by caller id (cid) feature requires version 5000 or higher software and the version 5000 enhancement license. When using this feature the inmail does not prom...
Page 1885
Univerge sv8100 issue 12.0 vm8000 inmail – automatic access to vm by caller id 2 - 1855 trunks the following trunks support sending caller id: analog line isdn line (bri) isdn line (pri) sip line h.323 line required component(s) pz-vm21 vm8000 inmail compact flash cpu license for vm related features...
Page 1886
Issue 12.0 univerge sv8100 2 - 1856 vm8000 inmail – automatic access to vm by caller id guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcp...
Page 1887
Univerge sv8100 issue 12.0 vm8000 inmail – automatic access to vm by caller id 2 - 1857 15-22-01 mobile extension setup – mobile extension target setup for each mobile extension number, select the abbreviated dial bin number to be associated with it. When using this feature with mobile extension, se...
Page 1888
Issue 12.0 univerge sv8100 2 - 1858 vm8000 inmail – automatic access to vm by caller id 22-11-05 did translation table number conversion – transfer destination number 1 for each did translation table entry (1-2000), specify the first and second transfer destinations if the callers receives a busy or...
Page 1889
Univerge sv8100 issue 12.0 vm8000 inmail – automatic access to vm by caller id 2 - 1859 operation retrieve vm messages: to retrieve vm messages from outside of office: if incoming analog trunks are used in the system main number: 214-555-5678 outside party number: 214-555-1212 program 22-02-01: trun...
Page 1890
Issue 12.0 univerge sv8100 2 - 1860 vm8000 inmail – automatic access to vm by caller id if incoming did trunks are used in the system main number: 214-555-5678 outside party number: 214-555-1212 program 22-02-01: trunk 1 did program 22-11-05: set transfer destination, 102 inmail program 13-04-01: sp...
Page 1891
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1861 vm8000 inmail – cascade message notification description if an extension user receives a new message in their mailbox, cascading message notification will call them at up to five preset destinations to let them know a n...
Page 1892
Issue 12.0 univerge sv8100 2 - 1862 vm8000 inmail – cascade message notification security: enables or disables the security code requirement for the notification destinations. For example, you may want to disable the security code when the destinations is your cell phone and it may be inconvenient t...
Page 1893
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1863 depending on the system ars routing maybe needed to properly route external calls. If no trunks are available when an outside destination is attempted it is counted as a busy no answer attempt. Cascade message notificat...
Page 1894
Issue 12.0 univerge sv8100 2 - 1864 vm8000 inmail – cascade message notification figure 2-85 cascade message notification flow chart-1.
Page 1895
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1865 figure 2-86 cascade message notification flow chart-2.
Page 1896
Issue 12.0 univerge sv8100 2 - 1866 vm8000 inmail – cascade message notification figure 2-87 cascade message notification flow chart-3.
Page 1897
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1867 message notification to normal telephone numbers this is a basic overview of how message notification works to phone numbers assuming the retry attempts are at default. The system determines which numbers are internal e...
Page 1898
Issue 12.0 univerge sv8100 2 - 1868 vm8000 inmail – cascade message notification 3. After the pager service answers, inmail waits for the timer 47-01-08 then sends the dial string in 47-01-07 which causes the pager display to show the subscriber’s mailbox number as well as the number of new messages...
Page 1899
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1869 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and ...
Page 1900
Issue 12.0 univerge sv8100 2 - 1870 vm8000 inmail – cascade message notification 47-01-09 sv8100 inmail system options – wait between digital pager callout attempts use this option to set the minimum time (1-255 minutes) between unacknowledged or unanswered digital pager message notification callout...
Page 1901
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1871 47-01-14 sv8100 inmail system options – number of cascading attempts notify call attempt with cascade pager notification: set how many times a mailboxes enabled pager notification destinations are tried. For example if ...
Page 1902
Issue 12.0 univerge sv8100 2 - 1872 vm8000 inmail – cascade message notification 47-20-01 station mailbox message notification – notification for the selected entry (1-5), use this option to enable or disable message notification. If enabled, notification will occur when the mailbox receives a new m...
Page 1903
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1873 47-20-04 station mailbox message notification – notification type for the selected entry (1-5), use this option to set the message notification type. The choices are voice and pager. Choose voice when the phone number e...
Page 1904
Issue 12.0 univerge sv8100 2 - 1874 vm8000 inmail – cascade message notification 47-20-07 station mailbox message notification – notification rna attempts for the selected entry (1-5), use this option to set how many times inmail will retry an incomplete message notification callout when the destina...
Page 1905
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1875 47-20-12 station mailbox message notification – day of week wednesday for the selected entry (1-5), use this option to enable or disable message notification on wednesday. There are five separately- programmed message n...
Page 1906
Issue 12.0 univerge sv8100 2 - 1876 vm8000 inmail – cascade message notification 47-22-02 group mailbox notification options – notification begin hour for the selected entry (1-5), use this option to set the hour when message notification will start. Notification will occur only for new messages rec...
Page 1907
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1877 47-22-05 group mailbox notification options – notification number for the selected entry (1-5), use this option to set the telephone number (16 digits maximum) message notification will dial to notify the subscriber of ...
Page 1908
Issue 12.0 univerge sv8100 2 - 1878 vm8000 inmail – cascade message notification 47-22-08 group mailbox notification options – notification security for the selected entry (1-5), use this option to enable or disable security code protection for the callout. If enabled, the user is required to enter ...
Page 1909
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1879 operation to set up cascade notification: 1. Access the all message notification setting menu. Log onto subscriber mailbox. ↓ dial op(67) / press "more >" → "setup" mailbox options menu. 47-22-13 group mailbox notificat...
Page 1910
Issue 12.0 univerge sv8100 2 - 1880 vm8000 inmail – cascade message notification ↓ dial n(6) / press "notfy" notification type selection menu. ↓ dial p(7) / press "phone" all message notifications setting menu. 2. All message notifications setting menu. ↓ dial o(6) / press "on" ↑dial o(6) / press "o...
Page 1911
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1881 3. Notification destination selection menu. ↓ press "more>" ↑press "more>" soft key operation (3-line phone/super display phone) dest1/destination1 proceed to phone notification destination 1 menu dest2/destination2 pro...
Page 1912
Issue 12.0 univerge sv8100 2 - 1882 vm8000 inmail – cascade message notification ↓ dial e(3) / press "enbl" ↑dial d(3) / press "disbl" soft key operation (3-line phone/super display phone) enbl/enable turn destination[x] notifications on disbl/disable turn destination[x] notifications off chnge/chan...
Page 1913
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1883 9. Message notification programming (security code required) soft key operation (3-line phone/super display phone) req/required turn “security code required” flag on noreq/not required turn “security code required” flag...
Page 1914
Issue 12.0 univerge sv8100 2 - 1884 vm8000 inmail – cascade message notification figure 2-88 cascade message flow chart 1.
Page 1915
Univerge sv8100 issue 12.0 vm8000 inmail – cascade message notification 2 - 1885 figure 2-89 cascade message flow chart 2.
Page 1916
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Page 1917
Univerge sv8100 issue 12.0 vm8000 inmail – email notification 2 - 1887 vm8000 inmail – email notification description email notification automatically sends an email notification when a subscriber mailbox receives a new message. The email can optionally include the recorded message as a .Wav file at...
Page 1918
Issue 12.0 univerge sv8100 2 - 1888 vm8000 inmail – email notification explanation of the message sender (from) field like any other email client, email notification uses the from field to identify the person that left the message being delivered. In the email message, the data in the from field is ...
Page 1919
Univerge sv8100 issue 12.0 vm8000 inmail – email notification 2 - 1889 reply to 4 is: the email address of the person that left the message (if programmed). - or - the reply to email address data from program 47-18-09. - or - the send from email address data from program 47-18-09. For messages left ...
Page 1920
Issue 12.0 univerge sv8100 2 - 1890 vm8000 inmail – email notification pop3 login vm8000 inmail email notification supports pop3 login. The logic of this method is that it allows a user to send e-mail from any location, as long as they can demonstrably also fetch their mail from the same place. Chec...
Page 1921
Univerge sv8100 issue 12.0 vm8000 inmail – email notification 2 - 1891 some common sms portals conditions sv8100 software version 3000 or higher is required to support this feature. A pz-me50-us must be mounted on the cd-cp00-us to support this feature. The email notification feature (1014) is licen...
Page 1922
Issue 12.0 univerge sv8100 2 - 1892 vm8000 inmail – email notification email notification options can only be changed from webpro, pcpro or system programming for group subscriber mailboxes. Email notification options can only be changed from userpro, webpro, pcpro or system programming for station ...
Page 1923
Univerge sv8100 issue 12.0 vm8000 inmail – email notification 2 - 1893 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wiz...
Page 1924
Issue 12.0 univerge sv8100 2 - 1894 vm8000 inmail – email notification 47-06-25 group mailbox subscriber options – email message save/ delete option when email notification is enabled, use this option to set how notification handles new voice mail message content. If no change is selected, the messa...
Page 1925
Univerge sv8100 issue 12.0 vm8000 inmail – email notification 2 - 1895 operation refer to the vm8000 inmail system guide for more information about this feature. 47-19-02 vm8000 inmail pop3 setup – pop3 port set the pop3 server port. 0~65535 (default = 110) 47-19-03 vm8000 inmail pop3 setup – ssl en...
Page 1926
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Page 1927
Univerge sv8100 issue 12.0 vm8000 inmail – find-me follow-me 2 - 1897 vm8000 inmail – find-me follow-me description find-me follow-me helps an outside caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of di...
Page 1928
Issue 12.0 univerge sv8100 2 - 1898 vm8000 inmail – find-me follow-me you can set up find-me follow-me for an extension in system programming. In addition, an extension user can set up find-me follow-me from their mailbox options. Conditions main software version 4000 or higher is required to suppor...
Page 1929
Univerge sv8100 issue 12.0 vm8000 inmail – find-me follow-me 2 - 1899 required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used....
Page 1930
Issue 12.0 univerge sv8100 2 - 1900 vm8000 inmail – find-me follow-me 47-21-01 station mailbox find-me follow- me options – find-me follow-me use this option to enable or disable a find-me follow-me destination. If enabled, find-me follow-me will occur according to the settings for start hour, end h...
Page 1931
Univerge sv8100 issue 12.0 vm8000 inmail – find-me follow-me 2 - 1901 47-21-07 station mailbox find-me follow-me options – day of week tuesday for the selected entry (1-5), use this option to enable or disable find-me follow-me on tuesday. There are three separately- programmed find-me follow-me ent...
Page 1932
Issue 12.0 univerge sv8100 2 - 1902 vm8000 inmail – find-me follow-me 47-23-02 group mailbox find-me follow-me options – find-me follow-me begin hour use this option to set the hour when find-me follow-me will start. Find-me follow-me will occur only between this setting and the end hour setting. 0-...
Page 1933
Univerge sv8100 issue 12.0 vm8000 inmail – find-me follow-me 2 - 1903 47-23-08 group mailbox find-me follow-me options – day of week wednesday for the selected entry (1-5), use this option to enable or disable find-me follow-me on wednesday. There are three separately- programmed find-me follow-me e...
Page 1934
Issue 12.0 univerge sv8100 2 - 1904 vm8000 inmail – find-me follow-me operation setting up message notification log on to subscriber mailbox. Op (67) access the mailbox options menu. [not applicable] n (6) access the message notification options menu. [notif] vm8000 inmail plays a summary of your me...
Page 1935
Univerge sv8100 issue 12.0 vm8000 inmail – find-me follow-me 2 - 1905 * skip this option without changing your entry. [next] # back up to the previous level without changing your entry. [exit] when you see: notify via n (6) the notification destination is a telephone number. [num] d (3) the notifica...
Page 1936
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Page 1937
Univerge sv8100 issue 12.0 vm8000 inmail – language setting 2 - 1907 vm8000 inmail – language setting description the language setting feature allows the telephone display language and the inmail mailbox language to be changed from the telephone. This can be used to change either the user’s phone or...
Page 1938
Issue 12.0 univerge sv8100 2 - 1908 vm8000 inmail – language setting 08 (italian) 09 (german) 10 (madrid spanish) 11 (norwegian) 12 (parisian french) 13 (brazilian portuguese) 14 (japanese) 15 (mandarin chinese) 16 (korean) 17 (iberian portuguese) 18 (greek) 19 (danish) 20 (swedish) 21 (thai) 22 (ta...
Page 1939
Univerge sv8100 issue 12.0 vm8000 inmail – language setting 2 - 1909 related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with ...
Page 1940
Issue 12.0 univerge sv8100 2 - 1910 vm8000 inmail – language setting operation 40-07-01 voice prompt language assignment for vrs specify the language to be used for the inmail prompts. 1 = us english 2 = uk english 3 = au english 4 = ca french 5 = dutch 6 = mex spanish 7 = la spanish 8 = italian 9 =...
Page 1941
Univerge sv8100 issue 12.0 vm8000 inmail – language setting 2 - 1911 table 2-135 language setting operation from an idle display phone press down arrow prog press program softkey press down arrow press down arrow lang press language softkey disp to change telephone display language press display sof...
Page 1942
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Page 1943: Voice Call Recording
Univerge sv8100 issue 12.0 voice call recording 2 - 1913 voice call recording description when using nec dt 300 and dt 700 desktop terminals, telephone calls can be monitored, recorded and stored. For dt 300 (tdm) terminals, the nec 4-port digital call logging unit – vsr (voice security recorder) is...
Page 1944
Issue 12.0 univerge sv8100 2 - 1914 voice call recording the second player option is the vsr manager. Take your call recording environment to the next level with nec vsr application software. Vsr manager provides advanced visibility, access, retrieval, and playback tools for the vsr recorder adminis...
Page 1945
Univerge sv8100 issue 12.0 voice call recording 2 - 1915 system availability terminals nec dt300/dt700 series desktop terminals – d term ® voice security recorder (vsr) required component(s) 4-port digital call logging unit pc hardware and software: 4-port digital call logging unit pentium 4 process...
Page 1946
Issue 12.0 univerge sv8100 2 - 1916 voice call recording guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featu...
Page 1947
Univerge sv8100 issue 12.0 voice call recording 2 - 1917 operation refer to the univerge sv8100 system hardware manual, chapter 11, section 11 d term ® voice security recorder (vsr) for detailed information. Nec sonicview ™ ip recorder (1.0) description the nec sonicview ™ ip recorder application is...
Page 1948
Issue 12.0 univerge sv8100 2 - 1918 voice call recording refer to the nec ip recorder sonicview user guide and installation manual located on the ak system pc apps cd (p/n 670830) for additional information. Recording engine the sonicview application uses the recording engine component to sniff and ...
Page 1949
Univerge sv8100 issue 12.0 voice call recording 2 - 1919 nec ip recorder sonic view - a vista “master administrator” account (“administrator”) is required to install the application. The user must enable the vista master administrator account and log into this account to perform the installation. Th...
Page 1950
Issue 12.0 univerge sv8100 2 - 1920 voice call recording recording server requirements hardware: pentium 1.6 ghz core 2 duo a minimum of 2 gb ram 250 gb of free hard disk space (30000 hours of continuous recording) svga monitor 1024 x 768 resolution network interface card (nic) supported operating s...
Page 1951
Univerge sv8100 issue 12.0 voice call recording 2 - 1921 supported internet browsers: microsoft internet explorer 7 and above mozilla ® firefox ® version 2.0 or above google ™ chrome sv8100 cpu license (nec ip recorder sonicview) related features none table 2-136 ip recorder basic licenses 670863 lk...
Page 1952
Issue 12.0 univerge sv8100 2 - 1922 voice call recording guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featu...
Page 1953
Univerge sv8100 issue 12.0 voice call recording 2 - 1923 operation refer to the sonicview user guide for operational details. Refer to the following manuals for detailed information regarding the nec sonicview ip recorder: nec sonicview ip recorder installation and setup guide nec sonicview ip recor...
Page 1954
Issue 12.0 univerge sv8100 2 - 1924 voice call recording database server the sonicview application uses postgresql server as the database server for storing all the call information captured from the network. The postgresql database server can be implemented in a straightforward manner as a separate...
Page 1955
Univerge sv8100 issue 12.0 voice call recording 2 - 1925 conditions if nec sonic view ip recorder 1.0 has been installed previously, then the sonicview ip recorder 1.0 must be uninstalled prior to installing nec sonicview recorder 2.0. The pc hosting the recording engine component should be on the s...
Page 1956
Issue 12.0 univerge sv8100 2 - 1926 voice call recording required component(s) only application hardware: pentium 1.8 ghz core 2 duo or above a minimum of 4 gb ram 250 gb of free hard disk space (30000 hours of continuous recording) svga monitor 1024 x 768 resolution network interface card (nic) sup...
Page 1957
Univerge sv8100 issue 12.0 voice call recording 2 - 1927 a minimum of 1 gb ram svga monitor 1024 x 768 resolution adobe flash player plug-in version 10 or above adobe acrobat reader 7 or above (if client needs to view\edit reports) microsoft excel 2000 (if client needs to view\edit reports) supporte...
Page 1958
Issue 12.0 univerge sv8100 2 - 1928 voice call recording guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featu...
Page 1959
Univerge sv8100 issue 12.0 voice call recording 2 - 1929 operation refer to the sonicview user guide for operational details. Refer to the following manuals for detailed information regarding the nec sonicview recorder: nec sonicview recorder installation and setup manual nec sonicview recorder appl...
Page 1960
Issue 12.0 univerge sv8100 2 - 1930 voice call recording 3 known limitations of the solution 3.1 outbound and internal calls are recorded even if the called party does not answer the call. Such recordings include the dtmf tones as well as the phone ringing activities. For example, if a call is estab...
Page 1961
Univerge sv8100 issue 12.0 voice call recording 2 - 1931 3.7 configure license server tool to modify pbx ip address, port, mac address, web server ip address & port will not support modifying the web server ip address & port. Known issues with modifying the web server ip address & port from configur...
Page 1962
Issue 12.0 univerge sv8100 2 - 1932 voice call recording 3.18 advanced ‘player controls’: the transport controls in media player in the application do not work as intended for short duration call recordings. The rewind, forward, pause controls and dragging the slider may cause the stream to stop pla...
Page 1963
Univerge sv8100 issue 12.0 voice call recording 2 - 1933 3.29 digital recorder: recordings details for tdm/digital extensions will not show the call direction. For example, if a you have a tdm/digital extension 101 that was part of an outbound/inbound/internal call then the call details are shown as...
Page 1964
Issue 12.0 univerge sv8100 2 - 1934 voice call recording default settings not installed system availability terminals nec dt700 series (ip) terminals – nec sonicview hybrid recorder nec dt300 series (digital) terminals- nec sonicview hybrid recorder required component(s) ensure the following hardwar...
Page 1965
Univerge sv8100 issue 12.0 voice call recording 2 - 1935 minimum system requirements hardware server: table 2-139 system minimum requirements recording capacity server hardware specifications (see note 1) recommended operating systems (see note 2) up to 40 stations 1 1, 2, 3, 4, 5 up to 100 stations...
Page 1966
Issue 12.0 univerge sv8100 2 - 1936 voice call recording common: nics (2 required): one (1) network interface card (nic) is sufficient provided the managed switch performing port mirroring supports both ingress and egress traffic on the mirrored port. Two (2) network interface cards (nic) are requir...
Page 1967
Univerge sv8100 issue 12.0 voice call recording 2 - 1937 operating system: database: monitor display svga monitor 1024 x 768 resolution software requirements adobe flash player plug-in version 10 or above adobe acrobat reader 7 or above (to view pdf reports) microsoft© excel 2000 (to view\edit repor...
Page 1968
Issue 12.0 univerge sv8100 2 - 1938 voice call recording related features none table 2-145 sv8100 cpu license (nec sonicview recorder) 670863 lks-recorder basic pkg-lic feature code quantity included comments 3200 4 stations 1 supervisor 4 odrs (on-demand recording) provides the ability to have four...
Page 1969
Univerge sv8100 issue 12.0 voice call recording 2 - 1939 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featu...
Page 1970
Issue 12.0 univerge sv8100 2 - 1940 voice call recording operation refer to the sonicview user guide for operational details. Refer to the following manuals for detailed information regarding the nec sonicview recorder: nec sonicview recorder installation and setup manual nec sonicview recorder appl...
Page 1971
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1941 voice mail integration (analog) description the system provides telephone users with comprehensive voice mail features. Voice mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This fr...
Page 1972
Issue 12.0 univerge sv8100 2 - 1942 voice mail integration (analog) msg key will operate as voice mail key the system enhances a telephone msg key function when connected to a system which has voice mail installed. When an extension receives a voice mail, the msg key can be used to check the number ...
Page 1973
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1943 conditions the periodic reminder message requires a dsp daughter board for voice response system (vrs). Ring group calls do not follow extension call forwarding to voice mail. Only one voice mail system can be installed in an sv8100...
Page 1974
Issue 12.0 univerge sv8100 2 - 1944 voice mail integration (analog) default setting disabled system availability terminals all terminals required component(s) cd-4lca (4-port main blade) pz-4lca (4-port daughter board) cd-8lca (8-port main blade) pz-8lce (8-port daughter board) related features barg...
Page 1975
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1945 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizard...
Page 1976
Issue 12.0 univerge sv8100 2 - 1946 voice mail integration (analog) 15-02-35 multiline telephone basic data setup – message waiting lamp cycle for calling extension select the message waiting flash pattern for the station that set the message waiting reminder. 1 = cycle 1 2 = cycle 2 3 = cycle 3 4 =...
Page 1977
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1947 15-07-01 programmable function keys assign a voice mail key to an extension. You must enter the voice mail key code (code 77) followed by: your own extension number if you are setting up your own voice mail key. A virtual extension ...
Page 1978
Issue 12.0 univerge sv8100 2 - 1948 voice mail integration (analog) 16-01-04 department group basic data setup – hunting mode set the action taken when a call reaches the last extension in the department group. Hunting is stopped or circular search continues. 0 = last extension is called and hunting...
Page 1979
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1949 20-03-01 system options for single line telephones – slt call waiting answer mode for a busy single line (500/2500) telephone, set the mode used to answer a camped-on trunk call. The default setting should be used. 0 = hookflash (ho...
Page 1980
Issue 12.0 univerge sv8100 2 - 1950 voice mail integration (analog) 20-13-03 class of service options (supplementary service) – long conversation cutoff (outgoing) turn off or on an extension user ability to use long conversation cutoff for outgoing calls. 0 = off 1 = on (default = 0 for cos 1~15) 2...
Page 1981
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1951 22-02-01 incoming call trunk setup – incoming type assign the incoming trunk type for each trunk. There is one item for each mode. When using trunk-to-trunk forwarding the trunk must be set to 0. 0 = normal 1 = vrs (second dial tone...
Page 1982
Issue 12.0 univerge sv8100 2 - 1952 voice mail integration (analog) 40-07-01 voice prompt language assignment for vrs specify the language to be used for the vrs prompts. 1 = us english 2 = uk english 3 = au english 4 = ca french 5 = dutch 6 = mex spanish 7 = la spanish 8 = italian 9 = german 10 = e...
Page 1983
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1953 45-01-05 voice mail integration options – message wait turn off or on the system ability to process the voice mail message wait ( # ) commands. You should normally enable this option. If enabled, be sure that the programmed message ...
Page 1984
Issue 12.0 univerge sv8100 2 - 1954 voice mail integration (analog) 45-04-09 voice mail digit add assignment – clear down string define the digits for clear down string. Up to four digits (default = none) 45-05-01 voice mail send protocol signal without additional digits – remote log-on internal sen...
Page 1985
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1955 80-03-01 dtmf tone receiver setup – detect level define the detect level for dtmf tone receiver. 0 = 0dbm ~ -25dbm 1 = -5dbm ~ -30dbm 2 = -10dbm ~ -35dbm 3 = -15dbm ~ -40dbm 4 = -20dbm ~ -45dbm 5 = -25dbm ~ -50dbm 6 = -30dbm ~ -55db...
Page 1986
Issue 12.0 univerge sv8100 2 - 1956 voice mail integration (analog) 80-03-03 dtmf tone receiver setup – min. Detect level define the various minimum detect levels for the dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(...
Page 1987
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1957 80-03-04 dtmf tone receiver setup – max. Detect level define the various maximum detect levels for the dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) ...
Page 1988
Issue 12.0 univerge sv8100 2 - 1958 voice mail integration (analog) 80-03-05 dtmf tone receiver setup – forward twist level define the various forward twist levels for the dtmf tone receiver. 0~9 (1db~10db) [default: type 1~5 = 5 (6dbm)] 80-03-06 dtmf tone receiver setup – backward twist level defin...
Page 1989
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1959 80-04-03 call progress tone detector setup – s/n ratio define the s/n ratio for the call progress tone detector. 0~4 (0db ~ -20db) default: type 1 (dt) – 4 (-20db) type 2 (bt) – 4 (-20db) type 3 (rbt) – 4 (-20db) type 4, type 5 – 0 ...
Page 1990
Issue 12.0 univerge sv8100 2 - 1960 voice mail integration (analog) 80-04-07 call progress tone detector setup – on maximum time define the on maximum time for the call progress tone detector. 0~255 (30+30-7680ms) default: type 1 (dt) – 0 type 2 (bt) – 20 (450ms) type 3 (rbt) – 40 1230ms) type 4, ty...
Page 1991
Univerge sv8100 issue 12.0 voice mail integration (analog) 2 - 1961 operation calling your mailbox: to call your mailbox: multiline terminal 1. Press your voice mail key (program 15-07 or sc 751: 77) or the message key. - or - press speaker and dial the voice mail master number. After voice mail ans...
Page 1992
Issue 12.0 univerge sv8100 2 - 1962 voice mail integration (analog) recording your call: to record your active call in your mailbox: multiline terminal 1. Press voice mail record key (program 15-07 or sc 751: code 78). You hear two beeps and your record key flashes. The beeps periodically repeat to ...
Page 1993
Univerge sv8100 issue 12.0 voice mail message indication on line keys 2 - 1963 voice mail message indication on line keys description voice mail message indication on line keys indicates a new voice mail message on line keys or dss/ blf keys. Conditions when a dss key of an installed extension is pr...
Page 1994
Issue 12.0 univerge sv8100 2 - 1964 voice mail message indication on line keys related features class of service direct station selection (dss) console programmable function keys um8000 mail vm8000 inmail voice mail integration (analog) guide to feature programming the level 1, level 2 and level 3 c...
Page 1995
Univerge sv8100 issue 12.0 voice mail message indication on line keys 2 - 1965 30-02-01 dss console extension assignment – extension number enter the extension number for the multiline terminal connected with the dss console (up to eight digits). Up to eight digits. (default not assigned) 30-03-01 d...
Page 1996
Issue 12.0 univerge sv8100 2 - 1966 voice mail message indication on line keys operation to program a dss/blf key on a telephone: 1. Press speaker. 2. Dial 751. 3. Press the key you want to program. 4. Dial 01. 5. Dial the number of the extension you want to appear on the key. 30-05-12 dss console l...
Page 1997
Univerge sv8100 issue 12.0 voice mail message indication on line keys 2 - 1967 6. Press hold. 7. Press speaker. To program a vm message key on a telephone: 1. Press speaker. 2. Dial 751. 3. Press the key you want to program. 4. Dial 77. 5. Dial the number of the extension you want to appear on the k...
Page 1998
Issue 12.0 univerge sv8100 2 - 1968 voice mail message indication on line keys this page intentionally left blank.
Page 1999: Voice Over
Univerge sv8100 issue 12.0 voice over 2 - 1969 voice over description voice over lets a user interrupt a busy station user that is on another call. With voice over, the busy extension user hears an alert tone followed by the voice of the interrupting party. The extension user receiving the voice ove...
Page 2000
Issue 12.0 univerge sv8100 2 - 1970 voice over when a programmable function key (programmed with the voice over access code) is pressed, the led lights while responding to the page. When a multiline terminal has a handsfree unit programmed, the voice over call can be received and answered handsfree....
Page 2001
Univerge sv8100 issue 12.0 voice over 2 - 1971 related features conference off-hook signaling programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly use...
Page 2002
Issue 12.0 univerge sv8100 2 - 1972 voice over operation to initiate a voice over to a busy extension: 1. Press voice over key (program 15-07 or sc 751: 48) - or - dial 6. - or - dial 690. You hear an alert tone and the voice over key flashes. You can talk to the called party after the alert tone en...
Page 2003: Voice Response System (Vrs)
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1973 voice response system (vrs) description the pz-vm21 daughter board provides the option for the voice response system (vrs) which gives the system voice recording and playback ability. The vrs compactflash card provides up to 100 system ...
Page 2004
Issue 12.0 univerge sv8100 2 - 1974 voice response system (vrs) vrs messages the vrs allows you to record up to 100 vrs messages. You allocate these messages for automated attendant greetings, the general message, acd messages and the 900 preamble message. The total storage time for all messages is ...
Page 2005
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1975 single digit dialing single digit dialing allows automated attendant callers to dial extensions, department calling groups, and voice mail by pressing a single digit. For example, your automated attendant can greet calls with, “thank yo...
Page 2006
Issue 12.0 univerge sv8100 2 - 1976 voice response system (vrs) vrs waiting message using vrs waiting message, the system can automatically answer an incoming trunk call first (either a normal trunk or one designated for a department group) to let the outside caller hear a recorded message when the ...
Page 2007
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1977 22-01-10: system options for incoming calls – vrs waiting message operation 22-01-11: system options for incoming calls – vrs waiting message interval time 22-08-01: dil/irg no answer destination 22-14-01~07: vrs delayed message for irg...
Page 2008
Issue 12.0 univerge sv8100 2 - 1978 voice response system (vrs) 1-07 the lowest cost line is busy, please wait for the next one. Ars tries to reroute the user’s call and the least costly route is busy. 1-08 the number you have dialed is not in service. User dials a service code that class of service...
Page 2009
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1979 1-29 to leave a message 1-30 just a moment 1-31 hello 1-32 thank you 1-33 good-bye 2-00 oh a user dials 6 for the extension number or 8 for the time. 2-01 dial 2-02 star 2-03 pound 2-04 zero 2-05 one a user dials 6 for the extension num...
Page 2010
Issue 12.0 univerge sv8100 2 - 1980 voice response system (vrs) 2-17 thirteen 2-18 fourteen 2-19 fifteen 2-20 sixteen 2-21 seventeen 2-22 eighteen 2-23 nineteen 2-24 twenty 2-25 thirty 2-26 forty 2-27 fifty 2-28 sixty 2-29 seventy 2-30 eighty 2-31 ninety 2-32 hundred 2-33 thousand 2-43 message 2-44 ...
Page 2011
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1981 900 preamble if the system has trunks that are part of a 900 (caller paid) service, the vrs can automatically play a recorded message when a user answers the call. This recorded message should describe the 900 service features and cost....
Page 2012
Issue 12.0 univerge sv8100 2 - 1982 voice response system (vrs) time, date and station number check if the system has a dsp daughter board installed for vrs, any multiline terminal user can find out the time, date or the extension number while their telephone is idle (on-hook). The time and date che...
Page 2013
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1983 the vrs dialing enhancement requires version 9000 or higher system software. Default setting disabled system availability terminals none required component(s) cp00 with pz-vm21 daughter board vm8000 inmail compactflash cpu license for v...
Page 2014
Issue 12.0 univerge sv8100 2 - 1984 voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards fo...
Page 2015
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1985 20-07-13 class of service options (administrator level) – vrs record (vrs msg operation) turn off or on an extension user ability to record, listen to, or erase vrs messages. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for co...
Page 2016
Issue 12.0 univerge sv8100 2 - 1986 voice response system (vrs) 22-02-01 incoming call trunk setup for each night service mode, enter 1 if trunk should be automatically answered by vrs automated attendant. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = di...
Page 2017
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1987 22-14-06 vrs delayed message for irg – tone kind at message interval for each ring group, determine what the caller hears between messages. This program is also used for vrs waiting message. 0 = ring back tone 1 = moh tone 2 = bgm sourc...
Page 2018
Issue 12.0 univerge sv8100 2 - 1988 voice response system (vrs) 22-15-07 vrs delayed message for department group – disconnect time after the end of vrs delayed message for each department group, set the time the system waits after playing the vrs message before disconnecting the call. To prevent th...
Page 2019
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1989 25-04-01 vrs/disa transfer ring group with no answer/busy set the destination that automated attendant (opa) calls ring if the opa caller dials an extension that does not answer or is busy. This also sets the options for disa calls. The...
Page 2020
Issue 12.0 univerge sv8100 2 - 1990 voice response system (vrs) 25-07-02 system timers for vrs/disa – vrs/disa no answer time if an automated attendant caller dials an extension that does not answer, the call waits this time before rerouting to the ring group specified in program 25-03 and program 2...
Page 2021
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1991 31-02-02 internal paging group assignment – internal all call paging receiving allow/prevent all call internal paging for each extension. If allowed, extension can place and receive all call internal paging announcements. If prevented, ...
Page 2022
Issue 12.0 univerge sv8100 2 - 1992 voice response system (vrs) 40-07-01 voice prompt language assignment for vrs select the language to be used for the vrs. Although the system allows this option to be changed in programming, the language changes only if the pz-vm21 has the firmware which provides ...
Page 2023
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1993 operation vrs messages: to record a vrs message: 1. Press speaker or lift the handset. - or - at a single line telephone, lift the handset. 2. Dial 616. 3. Dial 7 ( r ecord). 4. Dial the vrs message number you want to record (01~100). 5...
Page 2024
Issue 12.0 univerge sv8100 2 - 1994 voice response system (vrs) 6. Press # to end recording. - or - hang up to save the message. To listen to a previously recorded vrs message: 1. Press speaker or lift the handset. - or - at a single line telephone, lift the handset. 2. Dial 616. 3. Dial 5 ( l isten...
Page 2025
Univerge sv8100 issue 12.0 voice response system (vrs) 2 - 1995 to record, listen to or erase a vrs message if you call in using disa: 1. Place call to the system. You hear dial tone. 2. After the system answers, dial the disa password (normally 000000). You hear dial tone. 3. Dial 616 and the vrs p...
Page 2026
Issue 12.0 univerge sv8100 2 - 1996 voice response system (vrs) 3. Dial the function you want. 7 = r ecord 5 = l isten 3 = e rase if you dialed 7 to record, press # to end the recording. If you dialed 5 to listen, you can dial 5 to listen to the message again. To record the general message again, go...
Page 2027
Univerge sv8100 issue 12.0 voice response system (vrs) embedded vrs 2 - 1997 voice response system (vrs) embedded vrs description embedded vrs provides one channel of vrs without having the pz-vm21 (vmdb) and compactflash installed on the cpu, therefore allowing the voice prompt to be saved on flash...
Page 2028
Issue 12.0 univerge sv8100 2 - 1998 voice response system (vrs) embedded vrs when all 10 messages have been recorded or if all eight minutes of the recording time has been used, auto attendant callers will be dropped without notification when trying to leave a message. The following full vrs feature...
Page 2029
Univerge sv8100 issue 12.0 voice response system (vrs) embedded vrs 2 - 1999 installing language prompt sets the procedure to load a language prompt set is similar to upgrading the system software. The same usb memory used for system software upgrades should be used. Before extracting the language p...
Page 2030
Issue 12.0 univerge sv8100 2 - 2000 voice response system (vrs) embedded vrs the following dial options will be used: message 1: day main greeting and has the following dial options: 3 = routes callers to message 3 which is used for office hours and direction information in the day mode. 4 = allows ...
Page 2031
Univerge sv8100 issue 12.0 voice response system (vrs) embedded vrs 2 - 2001 1. Set program 22-02-01 to 1 (vrs) for trunks 1-8 in mode 1 and 2. 2. Set program 40-10-01 (vrs fixed messaging) to 1 (enable). Figure 2-90 program 22-02: incoming call trunk setup figure 2-91 program 40-10: voice announcem...
Page 2032
Issue 12.0 univerge sv8100 2 - 2002 voice response system (vrs) embedded vrs 3. For trunks 1~8 set program 25-02-01 mode 1 to message 1 (day) and mode 2 to message 2 (night). Make sure this is set this for all trunks that were set to ‘vrs” in program 22-02-01. 4. Set the dial options for message 1 (...
Page 2033
Univerge sv8100 issue 12.0 voice response system (vrs) embedded vrs 2 - 2003 5. Set the dial options for message 2 (night main greeting) as shown below. 6. Set the dial options for message 3 (day informational greeting) as shown below. Figure 2-94 program 25-06: vrs/disa 1-digit code attendant setup...
Page 2034
Issue 12.0 univerge sv8100 2 - 2004 voice response system (vrs) embedded vrs 7. Set the dial options for message 4 (night informational greeting) as shown below. 8. Record greetings 1-4 making sure to record the dialing options as listed for each greeting. See operation section below for message rec...
Page 2035
Univerge sv8100 issue 12.0 voice response system (vrs) embedded vrs 2 - 2005 automatic call distribution (acd) call forwarding voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in th...
Page 2036
Issue 12.0 univerge sv8100 2 - 2006 voice response system (vrs) embedded vrs 22-02-01 incoming call trunk setup for each night service mode and each trunk, enter 1 if trunk should be automatically answered by vrs automated attendant. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs instal...
Page 2037
Univerge sv8100 issue 12.0 voice response system (vrs) embedded vrs 2 - 2007 operation vrs messages: to record a vrs message: 1. Press speaker or lift the handset. -or- at a single line telephone, lift the handset. 2. Dial 616. 3. Dial 7 (record). 4. Dial the vrs message number you want to record (0...
Page 2038
Issue 12.0 univerge sv8100 2 - 2008 voice response system (vrs) embedded vrs 5. When you hear, “start recording at the tone and press the pound key when you are done” followed by a beep, record your message. 6. Press # to end recording. -or- hang up to save the message. To listen to a previously rec...
Page 2039
Univerge sv8100 issue 12.0 voice response system (vrs) embedded vrs 2 - 2009 to listen to a message left by an outside caller: 1. Press speaker or lift the handset. -or- at a single line telephone, lift the handset. 2. Dial 616. 3. Dial 5 (listen). 4. Dial the vrs message number to which you want to...
Page 2040
Issue 12.0 univerge sv8100 2 - 2010 voice response system (vrs) embedded vrs this page intentionally left blank.
Page 2041: Audio
Univerge sv8100 issue 12.0 voice response system (vrs) upload download audio 2 - 2011 voice response system (vrs) upload download audio description the voice response system (vrs) upload download audio feature allows the upload of vrs greetings up to 1mb in size, recorded on a pc or professionally, ...
Page 2042
Issue 12.0 univerge sv8100 2 - 2012 voice response system (vrs) upload download audio user mode (ub mode): this mode allows a user to access only their own telephone and mailbox when logged in. They will not be able to change any other telephone, mailbox, vrs or routing mailbox. At default the login...
Page 2043
Univerge sv8100 issue 12.0 voice response system (vrs) upload download audio 2 - 2013 conditions with version 3000 or lower software, uploading audio files to any type of call routing box and group mailboxes are not supported. Auto attendant and group mailbox greetings cannot be uploaded or deleted ...
Page 2044
Issue 12.0 univerge sv8100 2 - 2014 voice response system (vrs) upload download audio when downloading/deleting an audio file via user pro, the file is not accessible by another user pro session or from the telephone. This feature is only supported using a lan connection. When uploading an audio fil...
Page 2045
Univerge sv8100 issue 12.0 voice response system (vrs) upload download audio 2 - 2015 system availability terminals all terminals required component(s) pz-vm21 vm8000 inmail cf cpu license related features voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 colu...
Page 2046
Issue 12.0 univerge sv8100 2 - 2016 voice response system (vrs) upload download audio troubleshooting the table below shows possible error messages and causes: 90-02-02 programming password setup – password configure the administrator accounts that are used when connecting to the kts via pcpro/ webp...
Page 2047
Univerge sv8100 issue 12.0 voice response system (vrs) upload download audio 2 - 2017 operation changing vrs messages using user admin mode (ua): audio files up to 1mb may be uploaded to the sv8100 for vrs messages. All 100 vrs messages can be uploaded or deleted. The messages can be used on all vrs...
Page 2048
Issue 12.0 univerge sv8100 2 - 2018 voice response system (vrs) upload download audio 6. To upload a message: under message no, enter the message number to be replaced. Browse to find the location where the greeting file is stored. Click on the upload icon to the right of the selected file name. Dep...
Page 2049: Park and Page
Univerge sv8100 issue 12.0 voice response system (vrs) – call forwarding – park and page 2 - 2019 voice response system (vrs) – call forwarding – park and page description when an extension user is away from their phone, vrs park and page can let them know when they have a call waiting to be answere...
Page 2050
Issue 12.0 univerge sv8100 2 - 2020 voice response system (vrs) – call forwarding – park and page conditions vrs park and page announcements only repeat once. Voice announcement (vau) recording time is fixed at two minutes and cannot be changed. While vrs park and page is enabled, only one did call ...
Page 2051
Univerge sv8100 issue 12.0 voice response system (vrs) – call forwarding – park and page 2 - 2021 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are use...
Page 2052
Issue 12.0 univerge sv8100 2 - 2022 voice response system (vrs) – call forwarding – park and page 31-04-01 external paging zone group – paging group number assign each external paging speaker to an external paging zone. Paging group number 0~8 (0 = no setting) speaker 1 [pgd(2)-u10 adp] = 1 (group 1...
Page 2053
Univerge sv8100 issue 12.0 voice response system (vrs) – call forwarding – park and page 2 - 2023 operation to have the system page you when you have a call: 1. Press speaker (or lift the handset at the single line telephone) and dial 713. 2. When you hear, “please start recording,” record your pers...
Page 2054
Issue 12.0 univerge sv8100 2 - 2024 voice response system (vrs) – call forwarding – park and page this page intentionally left blank.
Page 2055: Volume Controls
Univerge sv8100 issue 12.0 volume controls 2 - 2025 volume controls description each multiline terminal user can control the volume of incoming ringing, splash tone, paging, background music, handsfree and your handset. Multiline terminals consolidate all adjustments into the volume buttons. Press t...
Page 2056
Issue 12.0 univerge sv8100 2 - 2026 volume controls default setting enabled system availability terminals all multiline terminals required component(s) none related features electra elite ipk terminals sv8100/sv8300 terminals off-hook signaling.
Page 2057
Univerge sv8100 issue 12.0 volume controls 2 - 2027 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pr...
Page 2058
Issue 12.0 univerge sv8100 2 - 2028 volume controls this page intentionally left blank.
Page 2059
Warning tone for long conversation 2 - 2029 w warning tone for long conversation description the system can broadcast warning tones to a trunk caller, warning the caller that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller ...
Page 2060
Issue 12.0 univerge sv8100 2 - 2030 warning tone for long conversation default setting disabled related features central office calls, answering central office calls, placing direct inward system access (disa) intercom long conversation cutoff single line telephones, analog 500/2500 sets code restri...
Page 2061
Univerge sv8100 issue 12.0 warning tone for long conversation 2 - 2031 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day/night mode: 1~8 class of service for extensions: 1~15 defaults: extension number 101 as class 15. All other extension numbers are set ...
Page 2062
Issue 12.0 univerge sv8100 2 - 2032 warning tone for long conversation operation warning tone for long conversation is automatic if programmed. Warning tone for long conversation for disa callers: 1. A disa caller dials into the system and places a call. 2. After the warning tone is heard, to contin...
Page 2063: Wireless Dect (Sip)
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2033 wireless dect (sip) description the wireless dect (sip) (digital enhanced cordless telecommunication) system allows using dect 6.0 dect (sip) handsets. These handsets provide the freedom and convenience of a wireless telephone but also allow ac...
Page 2064
Issue 12.0 univerge sv8100 2 - 2034 wireless dect (sip) analog communications interface (aci) no ancillary device connection no answer hold no answer key no attendant call queuing no automatic call distribution (acd) no automatic release yes automatic route selection yes background music no barge-in...
Page 2065
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2035 clock/calendar display no co message waiting indication no code restriction yes code restriction override yes code restriction, dial block yes computer telephony integration (cti) applications no conference no conference, voice call/privacy rel...
Page 2066
Issue 12.0 univerge sv8100 2 - 2036 wireless dect (sip) d term handset cordless no d term ip gateway system no e911 compatibility yes electra elite ipk terminals no electra elite terminal migration no facsimile co branch connection no flash yes flexible system numbering yes sip dect numbering contro...
Page 2067
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2037 last number redial no redial built in. Line preference no long conversation cutoff yes meet me conference no meet me paging yes meet me paging transfer yes memo dial no internal phone book. Capacity varies with handset model. Message waiting ye...
Page 2068
Issue 12.0 univerge sv8100 2 - 2038 wireless dect (sip) pulse to tone conversion no redial function no handset has redial list. Quick transfer to voice mail yes mlts can q/t to the sip dect vm, but sip dect handset cannot execute q/t. Remote (system) upgrade n/a repeat redial no resident system prog...
Page 2069
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2039 step call yes sv8100 poe gigabit switch no sv8100 uc desktop suite applications no sv8100/sv8300 terminals no synchronous ringing yes t1 trunking (with ani/dnis compatibility) yes tandem ringing no tandem trunking (unsupervised conference) yes ...
Page 2070
Issue 12.0 univerge sv8100 2 - 2040 wireless dect (sip) components of the wireless dect (sip) system include the following: nec c124 sip dect handset the handset has the following features: alphanumeric display with backlight led indication for incoming calls telephone book with 40 entries while idl...
Page 2071
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2041 r-key for transfer and special services when off-hook, press r to recall, transfer. Display enhancements with version 4000 (4.01 or higher) software with version 4000 (4.01 or higher) software, the sip dect handset can now receive the calling p...
Page 2072
Issue 12.0 univerge sv8100 2 - 2042 wireless dect (sip) conditions program 15-05-17 is no longer used. Program 32-04-01 door phone name is not supported. Hold recall will not display calling name. Transfer recall will not display calling name. Alarm is not supported. Call forward from trunk is not s...
Page 2073
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2043 conditions 12 simultaneous calls can be made per dect access point. When the wireless dect (sip) telephone does not respond to an incoming call within 12 seconds because it is out of area, the originator hears a busy tone. The out of area timer...
Page 2074
Issue 12.0 univerge sv8100 2 - 2044 wireless dect (sip) off-hook signaling description this feature enables the display of off-hook signaling on an ip dect terminal while talking with the 1st call. Conditions multiple call appearance and call waiting indication must be turned on for the sip dect sys...
Page 2075
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2045 with sv8100 version 5000 (5.00 or higher) software and pz-iplb daughter board installed, half duplex connections are not supported. For troubleshooting purposes, a managed switch capable of port mirroring is required to capture packet data from...
Page 2076
Issue 12.0 univerge sv8100 2 - 2046 wireless dect (sip) with sv8100 version 5000 (5.00 or higher) software and pz-iplb daughter board installed, half duplex connections are not supported. For troubleshooting purposes, a managed switch capable of port mirroring is required to capture packet data from...
Page 2077
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2047 in case of internal call from other standard sip terminal, lock-out tone is not applied. Caller hears a busy tone. Default setting enabled system availability terminals nec c124 sip dect handset nec g955 sip dect handset ip dect standard sip te...
Page 2078
Issue 12.0 univerge sv8100 2 - 2048 wireless dect (sip) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featur...
Page 2079
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2049 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0....
Page 2080
Issue 12.0 univerge sv8100 2 - 2050 wireless dect (sip) voip tos setup: the univerge sv8100 supports quality of service (qos) marking for the session initiation protocol (sip). 10-26-03 ip system operation setup – sip peer to peer mode enable/disable the peer to peer feature for sip ip stations. 0 =...
Page 2081
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2051 ip extension numbering: sip extension codec information: program number program name description/comments assigned data level 1 2 3 11-02-01 extension numbering define the ip phone extension number. This designated extension is used to register...
Page 2082
Issue 12.0 univerge sv8100 2 - 2052 wireless dect (sip) 84-19-07 sip extension codec information basic setup – number of g.729 audio frames define the g.729 audio frame size. 1~6 1 = 10ms 2 = 20ms 3 = 30ms 4 = 40ms 5 = 50ms 6 = 60ms (default = 2) 84-19-08 sip extension codec information basic setup ...
Page 2083
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2053 84-19-27 sip extension codec information basic setup – rx gain define rx gain values – adjusting this value increases or decreases volume levels for the sending party. Consult the univerge sv8100 programming manual for transmit gain scale to se...
Page 2084
Issue 12.0 univerge sv8100 2 - 2054 wireless dect (sip) sip extension basic information setup: 84-19-38 sip extension ip codec information basic setup – number of g.726 audio frames define the number of g.726 audio frames. 1~4 1 = 10ms 2 = 20ms 3 = 30ms 4 = 40ms (default = 3) 84-19-39 sip extension ...
Page 2085
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2055 ip phone configuration: 84-26-01 ipl basic setup – ip address assign the ip address for each dsp on the ipla. Xxx.Xxx.Xxx.Xxx defaults: slot 1 = 172.16.0.20 : slot 4 = 172.16.0.44 voip gw number 1~8 172.16.0.20 ~ 172.16.16.0.27 84-26-02 ipl bas...
Page 2086
Issue 12.0 univerge sv8100 2 - 2056 wireless dect (sip) 15-05-07 ip telephone terminal basic data setup – using ip address review the registered ip phones ip address [informational only]. 0.0.0.0~ 255.255.255.255 (default = 0.0.0.0) 15-05-15 ip telephone terminal basic data setup – codec type assign...
Page 2087
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2057 off-hook signalling: program number program name description/comments assigned data level 1 2 3 11-12-03 service code setup (for service access) – override (off-hook signaling) customize the override (off-hook signaling) used for service access...
Page 2088
Issue 12.0 univerge sv8100 2 - 2058 wireless dect (sip) caller id display after a call transfer: program number program name description/comments assigned data level 1 2 3 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day night/mode: 1~8 class of service ...
Page 2089
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2059 out of range call warning notification: 24-09-04 call forward split settings – co call forwarding busy destination assign co call forwarding for busy destinations. 0~9, # , , p, r, @ (up to 24 digits) p = pause r = hookflash @ = wildcard (defa...
Page 2090
Issue 12.0 univerge sv8100 2 - 2060 wireless dect (sip) operation placing an outside call with pre-dial: 1. Dial 9. 2. Press and hold the # key to insert a pause (–), if necessary. 3. Dial the outside number. 4. Press the key (on-hook/off-hook). For more information on the wireless dect (sip) featur...
Page 2091
Univerge sv8100 issue 12.0 wireless dect (sip) 2 - 2061 2. Answer on ip dect 200 and talk with ext 100. 3. From ext 101 call ip dect (2nd call). 4. Ip dect receives off-hook signal. 5. Press the button on the ip dect. Hold the 1st call and answer the 2nd call. 6. Talk with ext 101. 7. Use on-hook on...
Page 2092
Issue 12.0 univerge sv8100 2 - 2062 wireless dect (sip) 7. Use on-hook on ext 101. A busy tone is heard on the ip dect. 8. Press the button on the ip dect and retrieve the 1st call (on hold). 9. Talk with ext 100. Caller id display after a call transfer: to make screened transfer to ip dect of trunk...
Page 2093: Codes T
Features and specifications manual 3 - 1 codes t a b les 3 codes tables s ection 1 a bout t his c hapter the charts in this chapter provide a list of the service codes, function key codes, and system number plan/capacities. The service codes and function codes are listed by number and by feature in ...
Page 2094
Issue 12.0 univerge sv8100 3 - 2 codes tables s ection 3 u sing h andsfree the manual assumes each extension has automatic handsfree. This lets a user just press a line key or speaker key to answer or place a call. For extensions without automatic handsfree, the user must: lift the handset or press ...
Page 2095
Univerge sv8100 issue 12.0 features and specifications manual 3 - 3 table 3-2 service codes by number dial this service code. . . 1 when you . . . For this feature. . . Also see function key. . . 1 except where indicated, dial service code from intercom dial tone (e.G., press idle speaker first). + ...
Page 2096
Issue 12.0 univerge sv8100 3 - 4 codes tables 3 (after + 001~200 + busy) disconnect a call in progress on a trunk. Forced trunk disconnect - 4 + 3 + message (01~20), or + 3 + hang up to cancel activate or cancel selectable display messaging. Selectable display messaging 17 4 + 6 + trunk access code ...
Page 2097
Univerge sv8100 issue 12.0 features and specifications manual 3 - 5 # 5 use last number redial. Last number redial - # 6 + orbit (01~64) park a call in a system park orbit (1~8, 01~32 or 01~64). Park 04 + orbit (1~64) # 7 use personal speed dialing. Speed dialing - # 8 set up an unsupervised confere...
Page 2098
Issue 12.0 univerge sv8100 3 - 6 codes tables 604 + group number (1~8 or 01~64) + mode + extension set the destination for automatic transfer setup for each extension group. Transfer - 605 + group number (1~8 or 01~64) set delayed transfer for each extension group. Transfer - 606 + group number (1~8...
Page 2099
Univerge sv8100 issue 12.0 features and specifications manual 3 - 7 627 enable dnd at a room telephone. Hotel/motel (do not disturb) - 628 cancel dnd at a room telephone. Hotel/motel (do not disturb) - 629 enable dnd for another room telephone. Hotel/motel (do not disturb) - 630 cancel dnd at anothe...
Page 2100
Issue 12.0 univerge sv8100 3 - 8 codes tables 645 + trunk # + 1 (block) 645 + trunk # + 0 (enable) block/busy out outbound usage on a trunk with trunk port disable. Central office calls, placing - 650 + 0 (install) or 1 (remove) log in (0) or log out (1) for your department calling group. Department...
Page 2101
Univerge sv8100 issue 12.0 features and specifications manual 3 - 9 675 monitor a room telephone. Hotel/motel (room monitor) - 677 change the cos of another extension. Must be allowed in program 20-13-28. Class of service - 678 + 0~9 change the language of a display telephone. Alphanumeric display /...
Page 2102
Issue 12.0 univerge sv8100 3 - 10 codes tables 715 save a number (from slt) or dial a saved number save number dialed 30 718 + 1 718 + 2 718 + 3 718 + 4 718 + 5 718 + 6 718 + 7 718 + 8 activate day 1 mode. Activate night 1 mode. Activate midnight 1 mode. Activate rest 1 mode. Activate day 2 mode. Ac...
Page 2103
Univerge sv8100 issue 12.0 features and specifications manual 3 - 11 747 + 0 (cancel) 1 (trk calls) 2 (paging, icm, call forward and transfers) 3 (all calls) 4 (call forwards) activate do not disturb. Do not disturb - 749 place a call on exclusive hold at an slt. Hold - 750 camp on to an extension w...
Page 2104
Issue 12.0 univerge sv8100 3 - 12 codes tables 763 join a meet me conference or meet me page on an internal paging zone (if your extension is in the group called). Meet me conference meet me paging 23 or 32 764 + zone paged (0~9 or 00~64) join a meet me conference or meet me page if your extension i...
Page 2105
Univerge sv8100 issue 12.0 features and specifications manual 3 - 13 782 route ani/dnis to the vrs. It can also be used to transfer to vrs. Transfer voice response service (vrs) - 783 enable the data communication auto-answer mode. Data communications - 784 access the vrs. Voice response service (vr...
Page 2106
Issue 12.0 univerge sv8100 3 - 14 codes tables table 3-3 service codes by feature for this feature... Dial this service code... 1 when you ... Also see function key... 1 except where indicated, dial service code from intercom dial tone (e.G., press idle speaker first). Speed dialing 753 + bin + numb...
Page 2107
Univerge sv8100 issue 12.0 features and specifications manual 3 - 15 automatic call distribution (acd) 5 log out of or in to an acd group. 10 655 log out of or in to an acd group from an slt. 656 activate work time from an slt. 17 657 cancel work time from an slt. 17 658 activate rest mode from an s...
Page 2108
Issue 12.0 univerge sv8100 3 - 16 codes tables call forwarding 745 set/cancel call forwarding (both ringing). - 742 set/cancel call forwarding when busy. - 744 set/cancel call forwarding when busy/no answer. - 743 set/cancel call forwarding no answer. - 746 set/cancel call forwarding follow me. - 74...
Page 2109
Univerge sv8100 issue 12.0 features and specifications manual 3 - 17 central office calls, answering / hold # 0 use universal answer to pick up a call ringing over the paging system. - 672 + line number (001~200) answer a call on a specific trunk. - 679 + 1 (set) or 0 (cancel) change the ability for...
Page 2110
Issue 12.0 univerge sv8100 3 - 18 codes tables do not disturb 747 + 0 (cancel) 1 (trk calls) 2 (paging, icm, call forwards, and transfers) 3 (all calls) 4 (call forwards) activate do not disturb. - door box 702 + door box (1~4 or 1~8) place a call to a door box. - 722 forward a door box off-premise....
Page 2111
Univerge sv8100 issue 12.0 features and specifications manual 3 - 19 hold 732 placing a call on group hold. - 749 place a call on exclusive hold at an slt. - 759 retrieve a call from exclusive hold at a 2-button telephone. - 762 pick up a call from group hold. - hotel/motel (do not disturb) 627 enab...
Page 2112
Issue 12.0 univerge sv8100 3 - 20 codes tables hotel/motel (room status) 638 set a room as checked in. - hotel/motel (room status) 639 set room as checked out. - hotel/motel (room status) 641 set a room as available (clean) from another telephone. - hotel/motel (room status printouts) 642 request a ...
Page 2113
Univerge sv8100 issue 12.0 features and specifications manual 3 - 21 music on hold 781 + 00 (no tone), 01 (general) or 02 (holiday) change the music on hold tone. - name storing 700 + enter name + hold program extension names. 55 night service 618 use night mode switching for other group. - 718 + 1 ...
Page 2114
Issue 12.0 univerge sv8100 3 - 22 codes tables programmable function keys 751 + key + code change the function of a programmable key using 751 service code. - 752 + key + code change the function of a programmable key using 752 service codes. - save number dialed 715 save a number (from slt) or dial...
Page 2115
Univerge sv8100 issue 12.0 features and specifications manual 3 - 23 toll restriction, dial block 600 + code + 0 use dial block. - 601 + code + 0 as a supervisor use dial block. - toll restriction override 775 + pswd (0000) + place outside call temporarily override an extension toll restriction. - 6...
Page 2116
Issue 12.0 univerge sv8100 3 - 24 codes tables trunk group routing or automatic route selection 9 place a call using trunk group routing or automatic route selection. 02 trunk queuing 8 call your mailbox. 67 654 enable conversation record at an slt. - # (off-hook) camp on to or leave a callback at a...
Page 2117
Univerge sv8100 issue 12.0 features and specifications manual 3 - 25 voice response system (vrs) + ringing ext. Pick up a call ringing another extension for directed call pickup or vrs park and page. - 616 + 7 + record message + # + condition (2, 4,6 or 7) + destination + type (2 or 3) or 616 + 7 + ...
Page 2118
Issue 12.0 univerge sv8100 3 - 26 codes tables table 3-4 function key codes by feature to program a key, press speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.G., 48 for voice over). For this feature... Use this key... When you ... Key lamp statu...
Page 2119
Univerge sv8100 issue 12.0 features and specifications manual 3 - 27 automatic call distribution (acd) code: 10 operation: press key to log in press key + 1 to log out or 0 to cancel basic operation log in or out of an acd group. On red when logged in off when logged out - code: 12 operation: press ...
Page 2120
Issue 12.0 univerge sv8100 3 - 28 codes tables automatic call distribution (acd) (cont.) code: 16 operation: press key to put agent on hold. Press key again + 1 to hang up agent or 0 to bring agent back into call. Switch (split) between an acd agent and their outside caller after answering an emerge...
Page 2121
Univerge sv8100 issue 12.0 features and specifications manual 3 - 29 call forwarding, external by door box code: 54 operation: press key + dest. Number externally call forward door box calls. Slowly flashes red 722 call forwarding, follow me code: 15 operation: press key + dest. Extension call forwa...
Page 2122
Issue 12.0 univerge sv8100 3 - 30 codes tables department step calling code: 36 operation: dial busy ext + press key step call through a department group for an idle member. None 2 direct station selection / one-touch calling code: 01 operation: press key + dest. Ext. Or outside tel. # + hold call a...
Page 2123
Univerge sv8100 issue 12.0 features and specifications manual 3 - 31 headset operation code: 05 operation: press key enable or disable headset operation. On red when activated 688 hold code: 44 operation: place or answer call + press key put a call on system hold (if your telephone hold key is reass...
Page 2124
Issue 12.0 univerge sv8100 3 - 32 codes tables networking code: 06 + network (01~50) operation: press key access a networked trunk. None - night service code: 09 + mode (1~4 or 1~8) operation: press key activate the day/night mode. On red when activated 718 + + 0 off-hook signaling code: 33 operatio...
Page 2125
Univerge sv8100 issue 12.0 features and specifications manual 3 - 33 save number dialed code: 30 operation : save: place call + press key redial: line or speaker key + press key save, redial or check saved number. None - secretary call (buzzer) code: 41 + sec. Ext operation: press key call your secr...
Page 2126
Issue 12.0 univerge sv8100 3 - 34 codes tables voice response system (vrs) (park and page) (personal greeting) code: 17 operation: press key + device type code + requested data (depends on device selected). Set up call forwarding off-premise, selectable display messaging, vrs park and page or vrs pe...
Page 2127
Univerge sv8100 issue 12.0 features and specifications manual 3 - 35 table 3-5 function key codes by number to program a key, press speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.G., 48 for voice over). Use this key... For this feature... When y...
Page 2128
Issue 12.0 univerge sv8100 3 - 36 codes tables code: 11 operation: press key + dest. Ext. Call forwarding, busy call forward to extension or voice mail. Slowly flashes red 742 code: 12 operation: press key + dest. Ext. Call forwarding, no answer call forward to extension or voice mail. Slowly flashe...
Page 2129
Univerge sv8100 issue 12.0 features and specifications manual 3 - 37 code: 25 operation: speaker key + press key group call pickup answer a call ringing a telephone in another pickup group – if you do not know the group number. None 769 code: 26 + pickup group (1~8 or 1~9 or 01~64) operation: speake...
Page 2130
Issue 12.0 univerge sv8100 3 - 38 codes tables code: 33 operation: call ext. And receive busy + press key off-hook signaling signal a busy extension. None 709 code: 34 operation: call ext + press key barge-in barge-in on a co-worker’s conversation. None 710 code: 35 operation: call busy extension or...
Page 2131
Univerge sv8100 issue 12.0 features and specifications manual 3 - 39 code: 41 + sec. Ext. Operation: press key secretary call call your secretary (using the buzzer). On red at source fast flash red at destination - code: 42 + boss ext. Operation: press key as a secretary pick up a call ringing your ...
Page 2132
Issue 12.0 univerge sv8100 3 - 40 codes tables code: 51 + relay number operation: press key general purpose relay activate the general purpose relay. On when active 780 code: 55 operation: do not lift the handset + press key + enter extension number + enter name + press hold name storing change the ...
Page 2133
Univerge sv8100 issue 12.0 features and specifications manual 3 - 41 code: 03 + ext. Or department group operation: press key call arrival (car) keys call arrival (car) key : place or answer a call from your virtual (phantom) extension or call arrival (car) key : place or answer a call to your co-wo...
Page 2134
Issue 12.0 univerge sv8100 3 - 42 codes tables code: 10 operation: press key to log in press key + 1 to log out or 0 to cancel automatic call distribution (acd) basic operation log in or out of an acd group. On red when logged in off when logged out 5 code: 12 operation: press key emergency call pla...
Page 2135
Univerge sv8100 issue 12.0 features and specifications manual 3 - 43 code: 17 operation: press key automatic call distribution (acd) (continued) work time enable/disable work time. On when work time enabled, flashing (while on a call) if auto work time enabled off when work time disabled - code: 18 ...
Page 2136
Issue 12.0 univerge sv8100 3 - 44 codes tables this page intentionally left blank.
Page 2137: E A
Features and specifications manual 4 - 1 fe at ur e a vaila bility b y softw a re r evision 4 feature availability by software revision s ection 1 f eature a vailability c hart this chapter provides an alphabetical listing of the features that are available with each software revision. Note: the fol...
Page 2138
Issue 12.0 univerge sv8100 4 - 2 feature availability by software revision table 4-1 feature availability by software revision univerge sv8100 feature name ver. 1000 ver. 1100 ver. 2000 ver. 2500 ver. 3000 ver. 4000 ver. 5000 ver. 6000 ver. 7000 ver. 8000 ver. 9000 account code – forced/verified/ un...
Page 2139
Univerge sv8100 issue 12.0 features and specifications manual 4 - 3 call redirect s s s s s s s s s s s call waiting/camp-on s s s s s s s s s s s callback s s s s s s s s s s s caller id call return s s s s s s s s s s s caller id s s s s e e e s s s s caller id – flexible ringing n/a n/a n/a n/a s...
Page 2140
Issue 12.0 univerge sv8100 4 - 4 feature availability by software revision direct inward system access (disa) s s s s e s s s s s s direct station selection (dss) console s s s s s s s s s s s directed call pickup s s s s s s s s s s s directory dialing s s s s e s s s s s s distinctive ringing, ton...
Page 2141
Univerge sv8100 issue 12.0 features and specifications manual 4 - 5 hot key-pad s s s s s s s s s s s hotel/motel s s s s s s s s e s s hotline s s s s s s s s s s s howler tone service s s s s s s s s s s s intercom s s s s s s s s e s s ip multiline station (sip) s s s s e s e e s s e ip multiline...
Page 2142
Issue 12.0 univerge sv8100 4 - 6 feature availability by software revision message waiting s s s s s s s s s s s mh240 wireless ip telephone n/a n/a n/a s e s e s s s s microphone cutoff s s s s s s s s s s s mobile extension s s s s e s e s s s e multiple trunk types s s s s s s s s s s s music on ...
Page 2143
Univerge sv8100 issue 12.0 features and specifications manual 4 - 7 reverse voice over s s s s s s s s s s s ring groups s s s s s s s s s s s ringdown extension, internal/ external s s s s s s s s s s s room monitor s s s s s s s s s s s save number dialed s s s s s s s s s s s secondary incoming e...
Page 2144
Issue 12.0 univerge sv8100 4 - 8 feature availability by software revision sv8100 uc desktop suite applications s s e s e e e s s e e sv8100/sv8300 terminals s s s s e s s s s s s synchronous ringing s s s s s s s s s s s t1 trunking (with ani/dnis compatibility) s s s s s s s s s s s tandem ringing...
Page 2145
Univerge sv8100 issue 12.0 features and specifications manual 4 - 9 vm8000 inmail – cascade message notification n/a n/a n/a n/a n/a s s e s e s vm8000 inmail – email notification n/a n/a n/a n/a s s s e s s s vm8000 inmail – find-me follow-me n/a n/a n/a n/a n/a s s e s s s vm8000 inmail – language...
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F eatures and s pecifications m anual nec corporation of america issue 12.0 (version 9000) ®.