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NEC Univerge SV8100 Features & Specifications Manual

Other manuals for Univerge SV8100: Service Information Bulletin, Description, User Manual, User Manual, Quick Start User Manual, User Manual, Information Sheet, User Manual, System Specifications, Configuration Manual, User Manual, User Manual, Quick Reference Manual, Quick Reference Manual, Programming Manual, General Description Manual, User Manual, System Maintenance Manual, User Manual, Features And Specifications Manual, Quick Manual, Features And Specifications Manual, Features And Specifications Manual, Features And Specifications Manual, Features And Specifications Manual, Features And Specifications Manual, Features And Specifications Manual, User Manual, Installation Manual, Installation Manual, Reference Manual, User Manual, System Hardware Manual, Reference sheet, Reference Sheet, Quick Start & Reference Manual, System Configuration Manual, User Manual, User Manual, Programming Manual, Administrator's Manual, User Manual, Quick Reference Manual, Quick Reference Manual, User Manual, User Manual, System Hardware Manual, Installation Manual, Condensed User's Manual, Installation Manual, Quick Reference Manual, System Hardware Manual, User Manual, Installation Manual, Administration Manual, Quick Reference Manual, System Hardware Manual, Adminstrators Manual, System Hardware Manual, Programming Manual, Applications, System Hardware Manual, User Manual, Installation Manual, Reference Sheet

Summary of Univerge SV8100

  • Page 1

    Features and specifications manual issue 5.0 december 2010

  • Page 3

    Features and specifications manual i ___________________________________________________________________________________ ___________________________________________________________________________________ table of contents section 1 about this chapter ...................................................

  • Page 4

    ___________________________________________________________________________________ ii table of contents ___________________________________________________________________________________ issue 5.0 univerge sv8100 call monitoring ........................................................................

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    Univerge sv8100 issue 5.0 features and specifications manual iii ___________________________________________________________________________________ ___________________________________________________________________________________ direct inward line (dil) .............................................

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    ___________________________________________________________________________________ iv table of contents ___________________________________________________________________________________ issue 5.0 univerge sv8100 intercom ...............................................................................

  • Page 7

    Univerge sv8100 issue 5.0 features and specifications manual v ___________________________________________________________________________________ ___________________________________________________________________________________ q-sig ..................................................................

  • Page 8

    ___________________________________________________________________________________ vi table of contents ___________________________________________________________________________________ issue 5.0 univerge sv8100 tone override ..........................................................................

  • Page 9

    Features and specifications manual vii ___________________________________________________________________________________ ___________________________________________________________________________________ list of tables table 1-1 sample alarm report ...................................................

  • Page 10

    ___________________________________________________________________________________ viii list of tables ___________________________________________________________________________________ issue 5.0 univerge sv8100 table 1-25 board power factor ...........................................................

  • Page 11: Features

    Features and specifications manual 1 - 1 fe at u re s 1 features s ection 1 a bout t his c hapter this chapter provides an alphabetical listing of the features that are available with the univerge sv8100 system. Each feature provides the following information: description – briefly describes the fea...

  • Page 12

    Issue 5.0 univerge sv8100 1 - 2 features s ection 2 i mportant n otes simplifying multiline terminal operation with one-touch keys a multiline terminal user can access many features service codes (e.G., service code 844 sets call forward busy/no answer). To streamline the operation of their telephon...

  • Page 13: Description

    Account code – forced/verified/unverified 1 - 3 a account code – forced/verified/unverified description account codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of forced account codes: forced account codes (unverified) f...

  • Page 14

    Issue 5.0 univerge sv8100 1 - 4 account code – forced/verified/unverified memory. For example, the entry 123@ lets users dial verified account codes from 1230 through 1239. Operator notification to prevent account code abuse, the system can notify the operator each time an account code violation occ...

  • Page 15: System Availability

    Univerge sv8100 issue 5.0 account code – forced/verified/unverified 1 - 5 conditions z if a user enters a code that exceeds the 16 digit limit, the system ignores the account code entry. Z if the system has account codes disabled, the digits dialed (e.G., * 1234 * ) appear on the smdr report as part...

  • Page 16: Related Features

    Issue 5.0 univerge sv8100 1 - 6 account code – forced/verified/unverified related features automatic route selection pbx compatibility speed dial – system/group/station station message detail recording guide to feature programming program number program name description/comments assigned data 14-01-...

  • Page 17

    Univerge sv8100 issue 5.0 account code – forced/verified/unverified 1 - 7 35-05-01 account code setup – account code mode for each class of service (1~15) use this option to select the account code mode. 0 = account codes disabled. (codes entered dial out as part of initial call.) 1 = account codes ...

  • Page 18: Operation

    Issue 5.0 univerge sv8100 1 - 8 account code – forced/verified/unverified operation to enter an account code any time while on a trunk call: the outside caller cannot hear the account code digits you enter. You can use this procedure if your system has optional account codes enabled. You may also be...

  • Page 19

    Univerge sv8100 issue 5.0 account code – forced/verified/unverified 1 - 9 5. Dial the number you want to call. To dial an outside number and let your system tell you when a forced account code is required: 1. Access a trunk and dial the number you want to call. 2. Wait for your call to go through. -...

  • Page 20

    Issue 5.0 univerge sv8100 1 - 10 account code – forced/verified/unverified this page intentionally left blank.

  • Page 21: Account Code Entry

    Univerge sv8100 issue 5.0 account code entry 1 - 11 account code entry description account codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional account codes allow a user to enter an account code while placing a trunk call or anytime while o...

  • Page 22: System Availability

    Issue 5.0 univerge sv8100 1 - 12 account code entry z account codes appear on the smdr report (even if they are hidden on the telephone display). Z to simplify account code entry, store the account code (e.G., 1234) in a one-touch key. Press the key instead of dialing the codes. Z speed dialing bins...

  • Page 23: Guide to Feature Programming

    Univerge sv8100 issue 5.0 account code entry 1 - 13 guide to feature programming program number program name description/comments assigned data 14-01-11 basic trunk data setup – account code required enable (1) or disable (0) account codes for each trunk. 0= disable 1= enable (default = 1) 15-07-01 ...

  • Page 24: Operation

    Issue 5.0 univerge sv8100 1 - 14 account code entry operation to enter an account code anytime while on a trunk call: the outside caller cannot hear the account code digits you enter. You can use this procedure if your system has optional account codes enabled. You may also be able to use this proce...

  • Page 25

    Univerge sv8100 issue 5.0 account code entry 1 - 15 if your system has verified account codes enabled, be sure to choose a code programmed into your verified account code list. 1. Access trunk for outside call. . You can press a line key or dial a code (except 9) to access a trunk. Refer to central ...

  • Page 26

    Issue 5.0 univerge sv8100 1 - 16 account code entry this page intentionally left blank.

  • Page 27: Alarm

    Univerge sv8100 issue 5.0 alarm 1 - 17 alarm description alarm lets any station extension work like an alarm clock. An extension user can have alarm remind them of a meeting or an appointment. There are two types of alarms: alarm 1 (sounds only once at the preset time) alarm 2 (sounds every day at t...

  • Page 28: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 18 alarm guide to feature programming operation to set the alarm: 1. At the multiline terminal, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 827. 3. Dial alarm type (1 or 2). . Alarm 1 sounds only once. Alarm 2 sounds each day at the pre...

  • Page 29

    Univerge sv8100 issue 5.0 alarm 1 - 19 to silence an alarm: 1. At multiline terminal, press exit. - or - at the single line telephone, lift the handset. . The single line set user hears music on hold when the handset is lifted. To check the programmed alarm time at a multiline terminal: 1. Press hel...

  • Page 30

    Issue 5.0 univerge sv8100 1 - 20 alarm this page intentionally left blank.

  • Page 31: Alarm Reports

    Univerge sv8100 issue 5.0 alarm reports 1 - 21 alarm reports description the univerge sv8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output ...

  • Page 32

    Issue 5.0 univerge sv8100 1 - 22 alarm reports table 1-1 sample alarm report 05/16/2006 14:30 page 001 lvl no stat date time item unit slt prt parameter min 0002 rec 05/16/06 14:21 pkg installation prt 02 00 maj 0010 err 05/16/06 14:21 isdn link prt 02 12 maj 0010 rec 05/16/06 14:21 isdn link prt 02...

  • Page 33

    Univerge sv8100 issue 5.0 alarm reports 1 - 23 system information the system can print a report of the blades installed, the port assignments, and the port types. This information is sent to the extension defined in program 90-13. Table 1-2 alarm report definitions alarm report heading definitions l...

  • Page 34

    Issue 5.0 univerge sv8100 1 - 24 alarm reports the system information reports indicate: date and time of the report blade names slot condition (working, blocked) port assignment port classification table 1-4 sample system information printout system information 05/18/2006 11:02 slot location type as...

  • Page 35

    Univerge sv8100 issue 5.0 alarm reports 1 - 25 conditions z alarm reports and system information reports can be output to a usb stick on the cd-cp00. Z the univerge sv8100 supports the following alarms to be output to the lcd of a multiline terminal: o smdr buffer full o cd-cp00-lan link error z the...

  • Page 36: System Availability

    Issue 5.0 univerge sv8100 1 - 26 alarm reports deleted to allow the new record to be saved. Z if the system is set up to e-mail the alarm reports and the mail server is down, the report is not sent. Z system information reports cannot be set for output via e-mail. Z scheduled alarm reports via e-mai...

  • Page 37: Guide to Feature Programming

    Univerge sv8100 issue 5.0 alarm reports 1 - 27 guide to feature programming setting up alarms: program number program name description/comments assigned data 90-10-01 system alarm setup – alarm type set the alarm type 14 and 60. Alarm 14 – cd-cp00-lan link error (ip layer 1) assign a major or minor ...

  • Page 38

    Issue 5.0 univerge sv8100 1 - 28 alarm reports printing reports: printing system information reports: program number program name description/comments assigned data 90-12-01 system alarm output – output port type indicate the type of connection used for the system alarms. The baud rate for the com p...

  • Page 39

    Univerge sv8100 issue 5.0 alarm reports 1 - 29 e-mailing alarm reports: program number program name description/comments assigned data 10-12-01 cd-cp00 network setup – ip address assign the ip address. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 192.1...

  • Page 40

    Issue 5.0 univerge sv8100 1 - 30 alarm reports 90-11-02 system alarm report – report method when alarm reports are to be e-mailed, set this option to 1. This program has higher priority than program 90-12-06. 0 = no report 1 = e-mail address (default = 0) 90-11-06 system alarm report – smtp host nam...

  • Page 41: Operation

    Univerge sv8100 issue 5.0 alarm reports 1 - 31 operation to use this feature at any terminal: the user must be logged in with an installer (in) level password as defined in program 90-02..

  • Page 42

    Issue 5.0 univerge sv8100 1 - 32 alarm reports.

  • Page 43: Alphanumeric Display

    Univerge sv8100 issue 5.0 alphanumeric display 1 - 33 alphanumeric display description multibutton display telephones have a 3-line, 24 character per line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify caller...

  • Page 44: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 34 alphanumeric display guide to feature programming operation operation is automatic if enabled in programming. Program number program name description/comments assigned data 11-11-13 service code setup (for setup/ entry operation) – display language selection for mult...

  • Page 45: Description

    Univerge sv8100 issue 5.0 analog communications interface (aci) 1 - 35 analog communications interface (aci) description the analog communications interface (aci) feature uses a pgd(2)-u10 adp (door phone/paging) adapter to provide two analog ports (with associated relays) for music on hold, externa...

  • Page 46

    Issue 5.0 univerge sv8100 1 - 36 analog communications interface (aci) auxiliary device control the pgd(2)-u10 adp can control a customer-provided tape recorder. When an extension user dials the aci analog port extension number, they can automatically start the recorder and activate the record funct...

  • Page 47

    Univerge sv8100 issue 5.0 analog communications interface (aci) 1 - 37 physical ports and software ports each pgd(2)-u10 adp consists of a physical port for connection to the telephone system and two logical ports. For programming purposes, the ports are also called software ports. The physical port...

  • Page 48: System Availability

    Issue 5.0 univerge sv8100 1 - 38 analog communications interface (aci) default settings no pgd(2)-u10 adps programmed. System availability terminals none required component(s) pgd(2)-u10 adp related features automatic call distribution (acd) background music hotline one-touch calling paging, externa...

  • Page 49: Guide to Feature Programming

    Univerge sv8100 issue 5.0 analog communications interface (aci) 1 - 39 guide to feature programming program number program name description/comments assigned data 10-03-01 etu setup (dlca pkg setup) – terminal type (b1) assigns or displays the current terminal type assigned to b channel 1 for each p...

  • Page 50: Operation

    Issue 5.0 univerge sv8100 1 - 40 analog communications interface (aci) operation to call an aci software port: 1. Press the speaker. 15-07-01 programmable function keys if required, program and aci conversation record key (code 69 + 0). This key allows an extension user to press the key to manually ...

  • Page 51

    Univerge sv8100 issue 5.0 analog communications interface (aci) 1 - 41 2. Dial aci software port extension number. - or - dial aci department group extension number. - or - press the one-touch key for aci extension or department group. After you call an aci software port: if the port is set for inpu...

  • Page 52

    Issue 5.0 univerge sv8100 1 - 42 analog communications interface (aci) this page intentionally left blank.

  • Page 53: Ancillary Device Connection

    Univerge sv8100 issue 5.0 ancillary device connection 1 - 43 ancillary device connection description ancillary device connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An univerge sv8100 multiline te...

  • Page 54: Related Features

    Issue 5.0 univerge sv8100 1 - 44 ancillary device connection z when program 10-03-06 is assigned as apr you cannot manually assign a port number for the apr. Z phones that have an apr/apa installed do not pass voice to a trunk until the interdigit time expires (program 21-01-03). Z when a single lin...

  • Page 55: Guide to Feature Programming

    Univerge sv8100 issue 5.0 ancillary device connection 1 - 45 guide to feature programming operation depends on the connected ancillary device. Program number program name description/comments assigned data 10-03-03 etu setup (lca pkg setup) – transmit gain level (s-level) customize the transmit and ...

  • Page 56

    Issue 5.0 univerge sv8100 1 - 46 ancillary device connection this page intentionally left blank.

  • Page 57: Answer Hold

    Univerge sv8100 issue 5.0 answer hold 1 - 47 answer hold description answer hold allows a multiline terminal user to press the flashing answer key to answer an incoming ringing call or a camp-on call. When the multiline terminal user is already answering a call, the first call is automatically place...

  • Page 58

    Issue 5.0 univerge sv8100 1 - 48 answer hold required component(s) not applicable.

  • Page 59: Related Features

    Univerge sv8100 issue 5.0 answer hold 1 - 49 related features answer key central office calls, answering guide to feature programming operation program number program name description/comments assigned data 15-02-06 multiline telephone basic data setup – hold key operating mode use this option to se...

  • Page 60

    Issue 5.0 univerge sv8100 1 - 50 answer hold to answer a call on a different line key or cap key with a call in progress: 1. Receive a co/pbx, did/disa/dil/e&m incoming ring. . Answer flashes. 2. Press answer and answer the new call. . The answer led goes out. The original call is put on hold. 3. If...

  • Page 61: Answer Key

    Univerge sv8100 issue 5.0 answer key 1 - 51 answer key description multiline terminals have an answer key with an led that flashes when the multiline terminal user receives an incoming co/pbx, tie/did transfer, or co/pbx transfer call. When multiple calls are received, the answer key is used to pick...

  • Page 62: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 52 answer key guide to feature programming operation program number program name description/comments assigned data 22-02-01 incoming call trunk setup assign the incoming trunk type for each trunk. Incoming type for day/ night mode (1~8): 0 = normal 1 = vrs (second dial...

  • Page 63

    Univerge sv8100 issue 5.0 answer key 1 - 53 to answer calls using the answer key: 1. Receive co/pbx incoming ring. 2. Press answer. 3. Talk with the co/pbx incoming calling party. 4. When additional co incoming calls are received, press answer to place the current call on hold and connect the multil...

  • Page 64

    Issue 5.0 univerge sv8100 1 - 54 answer key this page intentionally left blank.

  • Page 65: Attendant Call Queuing

    Univerge sv8100 issue 5.0 attendant call queuing 1 - 55 attendant call queuing description attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unan...

  • Page 66: Related Features

    Issue 5.0 univerge sv8100 1 - 56 attendant call queuing related features call forwarding guide to feature programming operation none program number program name description/comments assigned data 11-01-01 system numbering – service code set the system internal (intercom) numbering plan. The numberin...

  • Page 67: Description

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 57 automatic call distribution (acd) description automatic call distribution (acd) uniformly distributes calls among agents of a programmed acd group. When a call rings into an acd group, the system automatically routes the call to the ...

  • Page 68

    Issue 5.0 univerge sv8100 1 - 58 automatic call distribution (acd) acd overflow (with announcements) acd offers extensive overflow options for each acd group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st announcement). This announc...

  • Page 69

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 59 agent identity code (aic) an agent identity code (aic) allows acd agents to log in any extension without setting program 41-02-01. Using aic, acd agents can also log in to multiple acd groups at the same time (up to 64 acd groups). T...

  • Page 70

    Issue 5.0 univerge sv8100 1 - 60 automatic call distribution (acd) multiple agent log in acd agents can log in any extension with multiple aics (up to three). Using the example setup above, acd works as follows: example: example 1: log in with aic 789 and 567 o during mode pattern 1, acd agents belo...

  • Page 71

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 61 enhanced dss operation a programmed extension user can use their dss console to monitor the status of the acd agents within a group. The dss console is an essential tool for supervisors. The console key flash rates tell the superviso...

  • Page 72

    Issue 5.0 univerge sv8100 1 - 62 automatic call distribution (acd) automatic rest mode: when an acd group has automatic rest mode, the system automatically puts an agent’s telephone in rest mode if it is not answered. This ensures callers do not have to wait while acd rings an extension that is not ...

  • Page 73

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 63 work time work time temporarily busies-out an acd agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There ar...

  • Page 74

    Issue 5.0 univerge sv8100 1 - 64 automatic call distribution (acd) enhanced supervisor options: an acd supervisor can individually assign extensions to acd groups, and set an agent’s status once assigned. This provides the supervisor with tremendous flexibility to reassign agents as work loads vary....

  • Page 75

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 65 when logged out of acd group: when acd agents are logged out and a call is placed into the acd queue, the telephones of the logged out agents display the queue status and they hear the alarm according to the settings defined in syste...

  • Page 76

    Issue 5.0 univerge sv8100 1 - 66 automatic call distribution (acd) . If a telephone is not idle, it cannot use the queue status display programmable function key. . The queue status display is not shown and the queue alarm is not heard by acd agents in off-duty mode. . To scroll through the acd grou...

  • Page 77

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 67 acd skill based routing with v5.0 or higher cpu software, th esystem can receive and distribute acd calls based on the agents’s skill level. There are seven priority levels that the agents can be set to for each acd queue. Each queue...

  • Page 78

    Issue 5.0 univerge sv8100 1 - 68 automatic call distribution (acd) z program 41-08-03: acd overflow options – delay announcement source type. Z the aci port used for the acd delay announcements program like music on hold (moh) aci ports. Refer to the moh music on hold on page 1-709 ..

  • Page 79: System Availability

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 69 mis: z the univerge sv8100 system does not buffer the acd statistics when the pc running the acd server application is not connected. Z if an acd queue call is transferred to another logged-in agent, it shows that both agents took a ...

  • Page 80

    Issue 5.0 univerge sv8100 1 - 70 automatic call distribution (acd) required software none.

  • Page 81: Related Features

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 71 related features direct inward dialing (did) inmail music on hold night service voice mail integration (analog) guide to feature programming program number program name description/comments assigned data 11-13-01 service code setup (...

  • Page 82

    Issue 5.0 univerge sv8100 1 - 72 automatic call distribution (acd) 11-13-12 service code setup (for acd) – change agent acd group by supervisor when using service code 669 to change an agent acd group, the supervisor must enter a 2-digit number for the group. For example, to change to acd group 4, t...

  • Page 83

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 73 20-06-01 class of service for extensions assign a class of service (cos) to an extension. There are 15 classes of service that can be assigned. Assign eight entries, one for each night service mode. Day night/mode: 1~8 class of servi...

  • Page 84

    Issue 5.0 univerge sv8100 1 - 74 automatic call distribution (acd) 30-05-08 dss console lamp table – acd agent emergency (acd dss) use this program to define the led patterns for functions on the dss consoles. Lamp pattern data: 0~7 [default = 6 (iw)] 40-10-01 voice announcement service option – vrs...

  • Page 85

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 75 41-04-02 acd group supervisor – operation type assign the supervisor operating type. 0 = do not receive any acd incoming calls (no) 1 = receive acd incoming calls in case of overflow (busy) 2 = receive acd incoming calls all the time...

  • Page 86

    Issue 5.0 univerge sv8100 1 - 76 automatic call distribution (acd) 41-07-01 acd weekly schedule setup assign the four work schedules (1~4) to days of the week. The assignments made in this program apply to both the acd agent work schedules (program 41-05) and the trunk work schedules (program 41-06)...

  • Page 87

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 77 41-08-02 acd overflow options – acd overflow destination assign the overflow mode (0~9), destination and announcement message types. Delay announcement functions are not available for acd pilot number calls. Each acd group can have u...

  • Page 88

    Issue 5.0 univerge sv8100 1 - 78 automatic call distribution (acd) 41-10-02 aci delay announcement – 2nd delay announcement aci port number use this program to define the aci port number to be used for the delay announcement.This program is activated when the delay announcement source and options ar...

  • Page 89

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 79 41-11-06 vrs delay announcement – tone kind at message interval define what callers hear during the interval between vrs waiting messages. 0 = ring back tone 1 = moh tone 2 = bgm source (default = 0) 41-11-07 vrs delay announcement –...

  • Page 90

    Issue 5.0 univerge sv8100 1 - 80 automatic call distribution (acd) 41-14-01 acd options – emergency call operation mode define if emergency calls ring the system supervisory extension or not when the group supervisory extension is busy. This option allows the supervisor to press an emergency key (pr...

  • Page 91

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 81 41-14-12 acd options – start headset ear piece ringing (for slt) this option sets the ringing start time for the headset ear piece on a single line telephone. 0~64800 (seconds) (default = 0 seconds) 41-14-13-1 acd options – acd queue...

  • Page 92

    Issue 5.0 univerge sv8100 1 - 82 automatic call distribution (acd) 41-15-01 acd queue alarm information – number of calls in acd queue to activate alarm information define the number of calls that must be in queue before the alarm information is activated. Do not use these programs if the alarm opti...

  • Page 93

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 83 41-18-07 acd agent identity code setup – acd group number in mode 5 for each aic table, define the acd group aic agents are in during mode 5. 0~64 0 = no setting (default = 0) 41-18-08 acd agent identity code setup – acd group number...

  • Page 94

    Issue 5.0 univerge sv8100 1 - 84 automatic call distribution (acd) 41-20-01 acd queue display settings – number of calls in queue program 41-15 can also provide a queue alarm to the agents. The options in program 41-20 should not be used if 41-15 is set. This option assigns the number of calls that ...

  • Page 95: Operation

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 85 operation using the headset with automatic answer for acd agents: 1. With the multiline terminal in an idle state, press feature. 2. Press the headset key (program 15-07-01 or sc 851: 05). . The headset key blinks when automatic head...

  • Page 96

    Issue 5.0 univerge sv8100 1 - 86 automatic call distribution (acd) aic agent log in to log in: multiline terminal 1. Press the acd log in/log out key (program 15-07-01 or sc 852: * 10). - or - press speaker and dial the aic log in service code (program 11-13-08). 2. Dial the log in code (up to 20 di...

  • Page 97

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 87 2. Dial the aic log out service code (program 11-13-08). - or - 1. To log out of an acd group without using aic: lift the handset. 2. Dial the acd log out service code 755 (program 11-13-02). Multiple agent log in to log in: multilin...

  • Page 98

    Issue 5.0 univerge sv8100 1 - 88 automatic call distribution (acd) queue status display when logged into acd group 1. With an idle multiline terminal, press the queue status display programmable function key (code: * 19). . The display indicates the number of calls in queue, the trunk name, and the ...

  • Page 99

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 1 - 89 to cancel the manual rest mode: multiline terminal 1. Press the acd rest mode key (program 15-07-01 or sc 852: * 13). . The acd rest mode key light goes off. Single line telephone 1. Lift the handset. . A fast busy is heard. 2. Dial ...

  • Page 100

    Issue 5.0 univerge sv8100 1 - 90 automatic call distribution (acd).

  • Page 101: Automatic Release

    Univerge sv8100 issue 5.0 automatic release 1 - 91 automatic release description automatic release drops the line circuit when an outside party abandons the call. For this feature to work with loop start trunks, the co/pbx providing the outside line must provide a timed disconnect signal. Automatic ...

  • Page 102: Related Features

    Issue 5.0 univerge sv8100 1 - 92 automatic release related features central office calls, answering central office calls, placing guide to feature programming program number program name description/comments assigned data 14-02-09 analog trunk data setup – busy tone detection this option enables/dis...

  • Page 103

    Univerge sv8100 issue 5.0 automatic release 1 - 93 80-04-02 call progress tone detector setup – min. Detection level use this option to set the minimum detection level. 0~15 detect level 0: –15dbm(0) to –30dbm(15) detect level 1: –30dbm(0) to –45dbm(15) detect level 2: –40dbm(0) to –55dbm(15) defaul...

  • Page 104: Operation

    Issue 5.0 univerge sv8100 1 - 94 automatic release operation none 80-04-06 call progress tone detector setup – on minimum time use this option to set the minimum on time. 1~255 (30+30- 7680ms) default: type 1 (dt) – 9 (300ms) type 2 (bt) – 9 (300ms) type 3 (rbt) – 25 (780ms) type 4, type 5 – 0 80-04...

  • Page 105: Automatic Route Selection

    Univerge sv8100 issue 5.0 automatic route selection 1 - 95 automatic route selection description automatic route selection (ars) provides call routing and call restriction based on the digits a user dials. Ars gives the system the most cost-effective use of the connected long distance carriers. Ars ...

  • Page 106

    Issue 5.0 univerge sv8100 1 - 96 automatic route selection separate routing for selected call types to provide unique control, you can program separate routing instructions for: directory assistance calls emergency calls basic ars operation when a user places an outside call, ars analyzes the digits...

  • Page 107

    Univerge sv8100 issue 5.0 automatic route selection 1 - 97 the examples below use the following system programming: program 26-02 for dial analysis table for ars set as: table no. Program 26-02-01 dial program 26-02-02 service type program 26-02-03 add data program 26-02-04 ars cos 1 203@@@@@@@ 1:ro...

  • Page 108

    Issue 5.0 univerge sv8100 1 - 98 automatic route selection program 26-01-03 for ars misdialed number handling as: 1 (warning tone) with program 26-01-06: ars cos match access disabled (set to 0): if at 9:00 am, each extension dialed 9+(203)926-5400 all extension would use trunk group 3 if at 9:00 am...

  • Page 109: System Availability

    Univerge sv8100 issue 5.0 automatic route selection 1 - 99 z with ars installed, trunk queuing automatically queues for the least costly route. The system automatically redials the queued call when the extension user lifts the handset. Z speed dialing may bypass ars routing. Z set up other options f...

  • Page 110: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 100 automatic route selection trunk queuing/camp on guide to feature programming program number program name description/comments assigned data 11-01-01 system numbering set the system internal (intercom) numbering plan. The numbering plan assigns the first and second d...

  • Page 111

    Univerge sv8100 issue 5.0 automatic route selection 1 - 101 12-02-02 automatic night service patterns –end time define the daily pattern of the automatic mode switching. Each mode group has 10 patterns. These patterns are used in programs 12-03 and 12-04. The daily pattern consists of 20 timer setti...

  • Page 112

    Issue 5.0 univerge sv8100 1 - 102 automatic route selection 12-04-01 holiday night service switching define a yearly schedule of holiday night-switch settings. This schedule is used for setting special days when the company is expected to be closed, such as national holidays. Days and months: 0101~1...

  • Page 113

    Univerge sv8100 issue 5.0 automatic route selection 1 - 103 14-05-01 trunk group – trunk group number program trunks of the same carrier type into the same trunk group. Trunks 1-200 trunk group 1-100 priority - 1-200 (default = all trunks in trunk group 1 with priorities of: trunk 1 = priority 1 tru...

  • Page 114

    Issue 5.0 univerge sv8100 1 - 104 automatic route selection 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day/night mode: 1~8 class of service for extensions: 1~15 defaults: extension number 101 as class 15. All other extension numbers are set as class 1....

  • Page 115

    Univerge sv8100 issue 5.0 automatic route selection 1 - 105 26-01-06 automatic route selection service – class of service match access with the ars class of service match access feature, you can determine whether or not the system should allow a call based on the cos assigned to the dial analysis ta...

  • Page 116

    Issue 5.0 univerge sv8100 1 - 106 automatic route selection 26-02-02 dial analysis table for ars – ars service type for each dial analysis table (1~200), select 0 for no ars, 1 for service type 1 – route to trunk group number to have the number route to a trunk group [refer to program 26-02-03] or 2...

  • Page 117

    Univerge sv8100 issue 5.0 automatic route selection 1 - 107 26-03-01 ars dial treatments – treatment code assign the dial treatments (1~15) for automatic ars dialing translation. Assign dial treatments to service numbers (trunk groups) in program 26-02. The ars dial treatment options are: 3 - delete...

  • Page 118

    Issue 5.0 univerge sv8100 1 - 108 automatic route selection 26-11-01 transit network id table – transmit network id (carrier id) enter the transit network selection information element to be added to an ars call using an isdn trunk. This information element identifies a requested transit network. 00...

  • Page 119

    Univerge sv8100 issue 5.0 automatic route selection 1 - 109 44-02-04 dial analysis table for ars/ f-route access – dial tone simulation determine if the dial tone simulation is on (1) or off (0) for the pre-transaction table for selecting ars/f-route. If enabled, this option sends dial tone to the c...

  • Page 120

    Issue 5.0 univerge sv8100 1 - 110 automatic route selection 44-05-01 ars/f-route table – trunk group number select the trunk group number to be used for the outgoing ars call. 0~100, 255 0 = no setting 255 = extension call (default = 0) 44-05-02 ars/f-route table – delete digits for each ars/f-route...

  • Page 121

    Univerge sv8100 issue 5.0 automatic route selection 1 - 111 44-05-11 ars/f-route – network specified parameter table for each ars/f-route table (1~500) assign the priority (1~4). Assign the network specified parameter table (0~16). 0~16 (default = 0) 44-06-01 additional dial table if an additional d...

  • Page 122

    Issue 5.0 univerge sv8100 1 - 112 automatic route selection 44-09-01 weekly schedule for ars/ f-route define a weekly schedule for using ars/f-route day numbers 1~7 (1 = sun, 7 = sat), pattern numbers (1~10). The pattern number is defined in program 44-08-01. 1 = sunday (pattern 1~10) (default patte...

  • Page 123

    Univerge sv8100 issue 5.0 automatic route selection 1 - 113 80-03-03 dtmf tone receiver setup – min. Detect level use this option to define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm...

  • Page 124

    Issue 5.0 univerge sv8100 1 - 114 automatic route selection 80-03-04 dtmf tone receiver setup – max. Detect level use this option to define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0)...

  • Page 125

    Univerge sv8100 issue 5.0 automatic route selection 1 - 115 80-03-05 dtmf tone receiver setup – forward twist level use this option to define the forward twist level for dtmf tone receiver. 0~9 (1db ~ 10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5 (...

  • Page 126: Operation

    Issue 5.0 univerge sv8100 1 - 116 automatic route selection operation to place a call using ars: 1. At the multiline terminal, press speaker. - or - at the single line telephone, lift the handset. . You hear normal intercom dial tone. 2. Dial 9. . You hear a second, “stutter” dial tone. 3. Dial the ...

  • Page 127: Background Music

    Background music 1 - 117 b background music description background music (bgm) sends music from a customer-provided music source to the speakers of the multiline telephone when the station is idle. Conditions an aci [pgd(2)-u10 adp] port must be used as an alternate external music on hold or backgro...

  • Page 128: Related Features

    Issue 5.0 univerge sv8100 1 - 118 background music related features music on hold guide to feature programming operation to turn background music on or off: 1. Press idle speaker. 2. Dial 825. 3. Press speaker to hang up. Program number program name description/comments assigned data 10-38-01 bgm re...

  • Page 129

    Univerge sv8100 issue 5.0 background music 1 - 119 this page intentionally left blank.

  • Page 130

    Issue 5.0 univerge sv8100 1 - 120 background music.

  • Page 131: Barge-In

    Univerge sv8100 issue 5.0 barge-in 1 - 121 barge-in description barge-in permits an extension user to break into another extension user’s established call, including conference calls. This sets up a conference-type conversation between the intruding extension and the parties on the initial call. Wit...

  • Page 132: System Availability

    Issue 5.0 univerge sv8100 1 - 122 barge-in default setting disabled system availability terminals multiline and single line terminals required component(s) none related features call monitoring conference hold intercom off-hook signaling park programmable function keys.

  • Page 133: Guide to Feature Programming

    Univerge sv8100 issue 5.0 barge-in 1 - 123 guide to feature programming program number program name description/comments assigned data 11-12-08 service code setup (for service access) – barge-in determine what the service code should be for an internal party to use the barge-in feature. Mlt, slt (de...

  • Page 134: Operation

    Issue 5.0 univerge sv8100 1 - 124 barge-in operation to barge-in after calling a busy extension: . The time in program 21-01-03 must expire before you can barge-in. 1. Call a busy extension. 2. Press barge-in key (program 15-07-01 or sc 851: 34). To barge-in without first calling the busy extension:...

  • Page 135

    Univerge sv8100 issue 5.0 barge-in 1 - 125 2. Dial the single digit service code or the service code 810. To barge-in to a conference call: 1. Pick up the handset or press speaker and dial the service code (default = 810). . If the telephone does not have the proper cos, a warning tone is sent. Afte...

  • Page 136

    Issue 5.0 univerge sv8100 1 - 126 barge-in this page intentionally left blank.

  • Page 137: Description

    Univerge sv8100 issue 5.0 battery backup – system memory 1 - 127 battery backup – system memory description the battery on the cd-cp00 retains the clock/calendar and last number redial (lnr) buffers for each station when the cd-cp00 encounters a power loss. With a fully charged battery, the settings...

  • Page 138: System Availability

    Issue 5.0 univerge sv8100 1 - 128 battery backup – system memory system availability terminals not applicable required component(s) none related features battery backup – system power guide to feature programming operation none program number program name description/comments assigned data 90-03-01 ...

  • Page 139: Description

    Univerge sv8100 issue 5.0 battery backup – system power 1 - 129 battery backup – system power description a built-in battery provides complete system operating power for approximately 30 minutes during commercial power outages. When optional (locally provided) batteries are connected and fully charg...

  • Page 140: Programming

    Issue 5.0 univerge sv8100 1 - 130 battery backup – system power programming none operation none.

  • Page 141: Call Appearance (Cap) Keys

    Call appearance (cap) keys 1 - 131 c call appearance (cap) keys description this feature automatically places an outside call on a call appearance key when the system is operated as a hybrid (multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on mu...

  • Page 142: System Availability

    Issue 5.0 univerge sv8100 1 - 132 call appearance (cap) keys all flexible line keys on a multiline terminal can be assigned as cap keys in system programming. A conference call involving two outside lines cannot reside on one call appearance key. For call appearance (cap) keys, trunks must be assign...

  • Page 143: Guide to Feature Programming

    Univerge sv8100 issue 5.0 call appearance (cap) keys 1 - 133 off-hook signaling programmable function keys user programming ability virtual extensions guide to feature programming program number program name description/comments assigned data 15-07-01 programmable function keys use to assign functio...

  • Page 144

    Issue 5.0 univerge sv8100 1 - 134 call appearance (cap) keys 24-01-02 system options for hold – hold recall callback time a call that is parked longer than the programmed interval recalls the extension where it was initially parked. 0~64800 (seconds) (default = 30) 24-01-03 exclusive hold recall tim...

  • Page 145: Operation

    Univerge sv8100 issue 5.0 call appearance (cap) keys 1 - 135 operation to place an outgoing call on hold and retrieve it using a multiline terminal: 1. Go off-hook using the handset and wait for internal dial tone. - or - press speaker and wait for internal dial tone. 2. Dial the trunk access code (...

  • Page 146

    Issue 5.0 univerge sv8100 1 - 136 call appearance (cap) keys this page intentionally left blank.

  • Page 147: Call Duration Timer

    Univerge sv8100 issue 5.0 call duration timer 1 - 137 call duration timer description call duration timer lets a multiline terminal with an lcd time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the call ti...

  • Page 148: Operation

    Issue 5.0 univerge sv8100 1 - 138 call duration timer guide to feature programming operation to time your trunk calls: 1. Place a trunk call. . The timer starts automatically. Program number program name description/comments assigned data 20-06-01 class of service for extensions assign a class of se...

  • Page 149: Description

    Univerge sv8100 issue 5.0 call forwarding – park and page 1 - 139 call forwarding – park and page description when an extension user is away from their phone, park and page can let them know when they have a call waiting to be answered. The personal greeting and park & page options can have up to 20...

  • Page 150: System Availability

    Issue 5.0 univerge sv8100 1 - 140 call forwarding – park and page message. System availability terminals none required component(s) inmail, pz-vm21 and cd-cp00 related features analog communication interface (aci) music on hold.

  • Page 151: Guide to Feature Programming

    Univerge sv8100 issue 5.0 call forwarding – park and page 1 - 141 guide to feature programming program number program name description/comments assigned data 11-11-58 service code setup (for setup/ entry operation) – call forward with personal greeting call forward with personal greeting vrs. Servic...

  • Page 152: Operation

    Issue 5.0 univerge sv8100 1 - 142 call forwarding – park and page operation to have the system page you when you have a call: 1. Press speaker (or lift the handset at the single line telephone) and dial 795. 2. When you hear, “please start recording,” record you personal greeting. 31-04-01 external ...

  • Page 153

    Univerge sv8100 issue 5.0 call forwarding – park and page 1 - 143 . If you already have park and page or personal greeting set up, you can dial: 3 to erase (the optionally hold to cancel the erase) 5 to listen (then # again to listen again) 7 to re-record 3. Dial # 7. 4. When you hear, “please start...

  • Page 154

    Issue 5.0 univerge sv8100 1 - 144 call forwarding – park and page 6. Dial the park and page type: 2 = all calls 3 = outside calls only 7. Press speaker to hang up (or go on-hook at the single line telephone). To pick up your park and page: 1. Press speaker (or lift the handset at the single line tel...

  • Page 155: Call Forwarding

    Univerge sv8100 issue 5.0 call forwarding 1 - 145 call forwarding description call forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call forwarding ensures that the user’s calls are covered when they are away from their work area. The types ...

  • Page 156

    Issue 5.0 univerge sv8100 1 - 146 call forwarding if an extension in a call forward chain has call forward with both ring or call forward with follow me set, calls do not continue routing to other extensions in the chain. Call forwards can be chained allowing calls to forward from one extension to t...

  • Page 157: System Availability

    Univerge sv8100 issue 5.0 call forwarding 1 - 147 connection, it follows no answer forwarding. When the following are done in sequence, call forwarding busy/no answer is set to extension call forwarding immediate is set on extension call forwarding immediate is cancelled on extension then, call forw...

  • Page 158: Related Features

    Issue 5.0 univerge sv8100 1 - 148 call forwarding required component(s) none related features call forwarding, off-premise call forwarding with follow me call forwarding/do not disturb override central office calls, answering department call forward department calling direct station selection (dss) ...

  • Page 159: Guide to Feature Programming

    Univerge sv8100 issue 5.0 call forwarding 1 - 149 guide to feature programming program number program name description/comments assigned data 11-10-06 service code setup (for system administrator) – setting the automatic transfer for each trunk line set the service code for setting automatic transfe...

  • Page 160

    Issue 5.0 univerge sv8100 1 - 150 call forwarding 11-11-47 service code setup (for setup/ entry operation) – set/cancel call forward no answer (split) set or cancel the call forward no answer split. Mlt, slt (default = 784) 11-11-48 service code setup (for setup/ entry operation) – set/cancel call f...

  • Page 161

    Univerge sv8100 issue 5.0 call forwarding 1 - 151 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turns off (0) or on (1) the extension ability to receive a second call from a did, disa, dil, or tie line caller. . With this option set to 1, the ...

  • Page 162

    Issue 5.0 univerge sv8100 1 - 152 call forwarding 20-13-05 class of service options (supplementary service) – intercom off-hook signaling turn on (1) or off (0) the ability of an extension to receive off-hook signals. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-06 class of service options (suppl...

  • Page 163: Operation

    Univerge sv8100 issue 5.0 call forwarding 1 - 153 operation to set call forward – immediate at a forwarding station: 1. Pick up the handset or press speaker. 2. Dial the call forward – immediate service code (default: 848). - or - at the multiline terminal only, press the call forwarding programmabl...

  • Page 164

    Issue 5.0 univerge sv8100 1 - 154 call forwarding . Refer to call forwarding – park and page on page 1-139 . . The call forwarding programmable function key turns on. To cancel call forward – busy/no answer at a forwarding station: 1. Pick up the handset or press speaker. 2. Dial the call forward – ...

  • Page 165

    Univerge sv8100 issue 5.0 call forwarding 1 - 155 to set call forward – follow me from the destination station: 1. Pick up the handset or press speaker. 2. Dial the call forward – follow me service code (default: 846). - or - at the multiline terminal only, press the call forwarding programmable fun...

  • Page 166

    Issue 5.0 univerge sv8100 1 - 156 call forwarding 3. Dial 0 (cancel). 4. Dial the station number which is forwarded. 5. Press speaker or hang up. To set call forward busy/no answer for any extension to destination: 1. Pick up the handset or press speaker. 2. Dial the call forward busy/no answer for ...

  • Page 167

    Univerge sv8100 issue 5.0 call forwarding 1 - 157 4. Press speaker or hang up. To set call forward – busy/no answer using a virtual extension: 1. Press the idle virtual extension key. 2. Dial the call forward – busy/no answer service code (default: 844). 3. Dial 1 (set). 4. Dial the destination exte...

  • Page 168

    Issue 5.0 univerge sv8100 1 - 158 call forwarding to set call forward split – busy/no answer at a forwarding station: 1. Pick up the handset or press speaker. 2. Dial the call forward – busy/no answer service code (default: 785). 3. Dial 1 (set). 4. Dial 1 (internal) or 2 (external) 5. Dial the dest...

  • Page 169: Description

    Univerge sv8100 issue 5.0 call forwarding with follow me 1 - 159 call forwarding with follow me description while at a co-worker’s desk, a user can have call forwarding with follow me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk lo...

  • Page 170: Related Features

    Issue 5.0 univerge sv8100 1 - 160 call forwarding with follow me related features do not disturb programmable function keys guide to feature programming operation to activate call forward follow me from a multiline terminal: 1. At a multiline terminal, other than your own, press speaker and dial ser...

  • Page 171

    Univerge sv8100 issue 5.0 call forwarding with follow me 1 - 161 2. Dial 1 to set. 3. Dial the extension to forward. . The multiline terminal with display indicates on the display of the telephone which call forward follow me is set. Also, the programmed follow me flexible line key flashes (if assig...

  • Page 172

    Issue 5.0 univerge sv8100 1 - 162 call forwarding with follow me this page intentionally left blank.

  • Page 173: Call Forwarding, Off-Premise

    Univerge sv8100 issue 5.0 call forwarding, off-premise 1 - 163 call forwarding, off-premise description off-premise call forwarding allows an extension user to forward their calls to an off-site location. By enabling call forward, off-premise, the user can stay in touch by having the system forward ...

  • Page 174: System Availability

    Issue 5.0 univerge sv8100 1 - 164 call forwarding, off-premise answer. Door boxes must be programmed for the calls to be transferred off-premise. The outside number call forwarding dials can only be a number normally allowed by the forwarded extension toll restriction. In systems with a dsp daughter...

  • Page 175

    Univerge sv8100 issue 5.0 call forwarding, off-premise 1 - 165 virtual extensions voice response system (vrs).

  • Page 176

    Issue 5.0 univerge sv8100 1 - 166 call forwarding, off-premise guide to feature programming program number program name description/comments assigned data 10-09-01 dtmf and dial tone circuit setup allocate the circuits on the cd-cp00 etus for either dtmf receiving or dial tone detection. Program 14-...

  • Page 177

    Univerge sv8100 issue 5.0 call forwarding, off-premise 1 - 167 11-11-48 service code setup (for setup/ entry operation) – set/cancel call forward busy/no answer (split) use to assign the call forward busy no answer split service code. Mlt, slt (default not assigned) 11-11-49 service code setup (for ...

  • Page 178

    Issue 5.0 univerge sv8100 1 - 168 call forwarding, off-premise 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turns off (0) or on (1) the extension ability to receive a second call from a did, disa, dil, or tie line caller. . With this option s...

  • Page 179

    Univerge sv8100 issue 5.0 call forwarding, off-premise 1 - 169 24-09-01 call forward split settings – call forwarding type use to assign call forwarding type and destination numbers for each extension/virtual extension. 0 = call forwarding off 1 = call forwarding with both ring 2 = call forwarding w...

  • Page 180

    Issue 5.0 univerge sv8100 1 - 170 call forwarding, off-premise trunk-to-trunk forwarding – normal (0) trunks program number program name description/comments assigned data 11-10-06 service code setup (for system administrator) – setting the automatic transfer for each trunk line customize the servic...

  • Page 181

    Univerge sv8100 issue 5.0 call forwarding, off-premise 1 - 171 trunk-to-trunk forwarding – did (3) trunk forwarding by department groups . Refer to departmental calling for additional department group programming. 22-02-01 incoming call trunk setup – incoming type used to assign the incoming trunk t...

  • Page 182

    Issue 5.0 univerge sv8100 1 - 172 call forwarding, off-premise 11-11-27 service code setup (for setup/ entry operation) – destination of automatic transfer each extension group customize the service code to be used to set the destination for the automatic trunk forwarding feature for a department gr...

  • Page 183

    Univerge sv8100 issue 5.0 call forwarding, off-premise 1 - 173 15-07-01 programmable function keys assign an automatic forwarding at department group key (58) or a delayed forwarding at department group key (59) for an extension user. Line key 1~48 0~99 (normal function code 851 by default) * 00 ~ *...

  • Page 184: Operation

    Issue 5.0 univerge sv8100 1 - 174 call forwarding, off-premise trunk-to-trunk forwarding – did (3) trunk forwarding using did translation table . Refer to direct inward dialing (did) for additional did programming. Operation to activate call forwarding off-premise non-split: 1. At a multiline termin...

  • Page 185

    Univerge sv8100 issue 5.0 call forwarding, off-premise 1 - 175 - or - at a single line telephone, lift the handset. 2. Dial the call forward access code (default not assigned). 3. Dial 0 (cancel). To activate call forwarding off-premise split: 1. At a multiline terminal, press speaker. - or - at a s...

  • Page 186

    Issue 5.0 univerge sv8100 1 - 176 call forwarding, off-premise to activate call forwarding off-premise for a door box: . This option only works for isdn pri or bri trunks. 1. At the multiline terminal, press speaker + dial sc 822. - or - at the multiline terminal only, press call forward (device) ke...

  • Page 187

    Univerge sv8100 issue 5.0 call forwarding, off-premise 1 - 177 cancel the line forwarding: 1. Lift the handset. 2. Dial 835. 3. Dial trunk port number (7 001~200) to be defined. 4. Select the mode (1~8) to be defined. 5. Press the exit key. 6. Press speaker to hang up. Automatic trunk-to-trunk trans...

  • Page 188

    Issue 5.0 univerge sv8100 1 - 178 call forwarding, off-premise 6. Press hold to accept the entry. 7. Repeat from step 3 to define another time mode entry or press speaker to hang up. Cancel the line forwarding: 1. Lift the handset. 2. Dial 704. 3. Dial the department group number (01~64) to be defin...

  • Page 189: Description

    Univerge sv8100 issue 5.0 call forwarding/do not disturb override 1 - 179 call forwarding/do not disturb override description an extension user can override call forwarding or do not disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to ge...

  • Page 190

    Issue 5.0 univerge sv8100 1 - 180 call forwarding/do not disturb override guide to feature programming program number program name description/comments assigned data 11-12-01 service code setup (for service access) – bypass call customize the service code which is to be used for call forwarding/dnd ...

  • Page 191: Operation

    Univerge sv8100 issue 5.0 call forwarding/do not disturb override 1 - 181 operation to override an extension call forwarding or do not disturb: 1. Call the forwarded or dnd extension. 2. Press the override key (program 15-07 or sc 851: 37) or dial 807..

  • Page 192

    Issue 5.0 univerge sv8100 1 - 182 call forwarding/do not disturb override this page intentionally left blank.

  • Page 193: Call Monitoring

    Univerge sv8100 issue 5.0 call monitoring 1 - 183 call monitoring description call monitoring allows selected multiline terminal users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible al...

  • Page 194: System Availability

    Issue 5.0 univerge sv8100 1 - 184 call monitoring with program 20-13-10 set to 1, a call which is being monitored can be placed on park by the originator of the outside call, but only the outside caller is placed in park. The extension which is monitoring the call is dropped. When program 20-13-10 i...

  • Page 195: Guide to Feature Programming

    Univerge sv8100 issue 5.0 call monitoring 1 - 185 guide to feature programming program number program name description/comments assigned data 11-12-08 service code setup (for service access) – barge-in determine what the service code should be for an internal party to use the barge-in feature. Mlt, ...

  • Page 196: Operation

    Issue 5.0 univerge sv8100 1 - 186 call monitoring operation the call must be set up for about 10 seconds before it can be monitored. Listen for busy/ring or busy tone. 20-13-45 class of service options (supplementary service) – mic key mode while call monitoring set per class of service, when in cal...

  • Page 197

    Univerge sv8100 issue 5.0 call monitoring 1 - 187 to call monitor after calling a busy extension: 1. Call a busy extension. 2. Press the barge-in key (program 15-07 or sc 851: 34). - or - the following steps are not available for disa or tie line trunks. 1. Dial the extension number of the busy inte...

  • Page 198

    Issue 5.0 univerge sv8100 1 - 188 call monitoring this page intentionally left blank.

  • Page 199: Call Redirect

    Univerge sv8100 issue 5.0 call redirect 1 - 189 call redirect description call redirect allows a multiline terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and ano...

  • Page 200: System Availability

    Issue 5.0 univerge sv8100 1 - 190 call redirect system availability terminals any multiline terminal required component(s) none related features none.

  • Page 201: Guide to Feature Programming

    Univerge sv8100 issue 5.0 call redirect 1 - 191 guide to feature programming operation to redirect a ringing call: with an incoming call ringing your extension, press the call redirect key (program 15-07 or sc 851: 49 + destination extension number) without lifting the handset. Program number progra...

  • Page 202

    Issue 5.0 univerge sv8100 1 - 192 call redirect this page intentionally left blank.

  • Page 203: Call Waiting/camp-On

    Univerge sv8100 issue 5.0 call waiting/camp-on 1 - 193 call waiting/camp-on description with call waiting, an extension user may call a busy extension and wait in line (camp-on) without hanging up. When the user camps-on, the system signals the busy extension with two beeps indicating the waiting ca...

  • Page 204: Related Features

    Issue 5.0 univerge sv8100 1 - 194 call waiting/camp-on related features callback off-hook signaling programmable function keys transfer trunk queuing/camp on guide to feature programming program number program name description/comments assigned data 11-11-23 service code setup (for setup/ entry oper...

  • Page 205

    Univerge sv8100 issue 5.0 call waiting/camp-on 1 - 195 15-02-12 multiline telephone basic data setup – off-hook ringing use this option to set the telephone off-hook signaling. 0 = muted off-hook ringing 1 = no off-hook ringing 2 = not used 3 = beep in speaker (sp) 4 = beep in handset (hs) 5 = speak...

  • Page 206

    Issue 5.0 univerge sv8100 1 - 196 call waiting/camp-on 20-09-01 class of service options (incoming call service) – second call for did/disa/ddi/ dil/ e&m override turns off (0) or on (1) the extension ability to receive a second call from a did, disa, dil, or tie line caller. . With this option set ...

  • Page 207: Operation

    Univerge sv8100 issue 5.0 call waiting/camp-on 1 - 197 operation to camp-on a busy extension: 1. Call the busy extension. 2. Dial 850 or press the camp-on key (program 15-07 or sc 851: 35). 3. Do not hang up. . To camp-on to a trunk, refer to trunk queuing/camp-on on page 1-1029 . To cancel a camp-o...

  • Page 208

    Issue 5.0 univerge sv8100 1 - 198 call waiting/camp-on this page intentionally left blank.

  • Page 209: Callback

    Univerge sv8100 issue 5.0 callback 1 - 199 callback description when an extension user calls a co-worker that does not answer or is busy, they can leave a callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle. The system p...

  • Page 210: System Availability

    Issue 5.0 univerge sv8100 1 - 200 callback system availability terminals all stations required component(s) none related features call waiting/camp-on) programmable function keys.

  • Page 211: Guide to Feature Programming

    Univerge sv8100 issue 5.0 callback 1 - 201 guide to feature programming operation to place a callback: 1. Call unavailable (busy or unanswered) extension. 2. Dial 850 or press the callback key (program 15-07 or sc 851: 35). 3. Hang up. 4. Lift the handset when busy extension calls you back. . If the...

  • Page 212

    Issue 5.0 univerge sv8100 1 - 202 callback to cancel a callback: 1. At the multiline terminal, press speaker and dial 870. - or - at the multiline terminal, press camp-on key (program 15-07 or sc 851: 35). - or - at the single line telephone, lift the handset and dial 870..

  • Page 213

    Univerge sv8100 issue 5.0 callback 1 - 203 to test callback at a single line telephone: 1. Lift the handset. 2. Dial 899. 3. Hang up. 4. When the telephone rings, lift the handset. . You hear the hold tone. 5. Hang up..

  • Page 214

    Issue 5.0 univerge sv8100 1 - 204 callback.

  • Page 215: Caller Id Call Return

    Univerge sv8100 issue 5.0 caller id call return 1 - 205 caller id call return description the caller id call return feature allows the voice mail system to use caller id information captured with the message to call and connect the person that left the message with the voice mail user that is checki...

  • Page 216: Related Features

    Issue 5.0 univerge sv8100 1 - 206 caller id call return required component(s) inmail related features inmail guide to feature programming operation none program number program name description/comments assigned data 14-01-22 basic trunk data setup – caller id to voice mail enable (1) or disable (0) ...

  • Page 217: Caller Id

    Univerge sv8100 issue 5.0 caller id 1 - 207 caller id description caller id allows a display terminal to show an incoming caller’s telephone number (called the directory number or dn) and optional name. The caller id information is available as pre-answer display. With the pre-answer display, the us...

  • Page 218

    Issue 5.0 univerge sv8100 1 - 208 caller id caller id data can also output to a pc or other type of computer through the 1st party tapi driver. This allows for off-line database lookups. In a customer service department, for example, the computer could search for a caller’s records and display their...

  • Page 219

    Univerge sv8100 issue 5.0 caller id 1 - 209 the system can queue incoming calls to the single line telephone if the system caller id sender resources are busy. Refer to program 20-19-05 in the univerge sv8100 programming manual. If the single line telephone user lifts their handset while an incoming...

  • Page 220: System Availability

    Issue 5.0 univerge sv8100 1 - 210 caller id when there are more than 20 characters set in program 20-20 : message setup for non-caller id data, either the first or last character is missing (based on the entry in program 20-19-01). If program 20-09-06: class of service options (incoming call service...

  • Page 221: Related Features

    Univerge sv8100 issue 5.0 caller id 1 - 211 related features automatic route selection call arrival (car) keys caller id call return conference, voice call/privacy release park speed dial – system/group/station station message detail recording inmail.

  • Page 222

    Issue 5.0 univerge sv8100 1 - 212 caller id guide to feature programming program number program name description/comments assigned data 10-02-04 location setup – area code enter the local area code. (default not assigned) 10-02-05 location setup – trunk access code enter the trunk access code digits...

  • Page 223

    Univerge sv8100 issue 5.0 caller id 1 - 213 13-04-09 memo 2 define memo display information tied to common speed dial bin or telephone book which match with incoming caller id. This will be displayed in lcd line 2. Maximum of 28 digits. (default - not assigned) 13-04-10 memo 3 define memo display in...

  • Page 224

    Issue 5.0 univerge sv8100 1 - 214 caller id 15-02-57 caller log on busy defines whether calls received whilst the station was busy are logged in the call logs 0 = off (default) 1 = on 15-02-58 display mode of incoming trunk on receipt of caller id matching abdial location defines whether the caller ...

  • Page 225

    Univerge sv8100 issue 5.0 caller id 1 - 215 20-08-15 class of service options (outgoing call service) – block outgoing caller id turn off (0) or on (1) a user class of service from automatically blocking outgoing caller id information when a call is placed. If block is enabled, the system automatica...

  • Page 226: Operation

    Issue 5.0 univerge sv8100 1 - 216 caller id operation storing a number to store a caller id number in an speed dial bin: 1. With a multiline terminal in an idle condition the display shows: 2. Press the list softkey. The display shows: 3. Press the cid softkey (caller id). The display shows: 20-20-0...

  • Page 227

    Univerge sv8100 issue 5.0 caller id 1 - 217 ## = list number xx = caller id number mm-dd hh:mm = incoming date and time ↑ = preview list ↓ = next list store = store in list del = delete from list 4. Press the store softkey. The display shows: ## = list number xx = caller id number mm-dd hh:mm = inco...

  • Page 228

    Issue 5.0 univerge sv8100 1 - 218 caller id 6. Dial the speed dial bin in which the number is to be stored. If you press hold, the next available speed dial bin will be used. The display shows: . If all speed dial bins are used, the display shows “table is full”. 7. Press hold. The display shows: 8....

  • Page 229

    Univerge sv8100 issue 5.0 caller id 1 - 219 9. Press transfer. The display shows: 10. Press speaker. . The telephone returns to idle. To store a caller id number in a one-touch key: 1. With a telephone in an idle condition the display shows: 2. Press the list softkey. The display shows: 3. Press the...

  • Page 230

    Issue 5.0 univerge sv8100 1 - 220 caller id 6. Press the one-touch key in which the number is to be stored or dial 1~9, 0. If you press hold, the next available one-touch key will be used. The display shows: . If all one-touch keys are used, the display shows “table is full”. 7. Press hold. The disp...

  • Page 231

    Univerge sv8100 issue 5.0 caller id 1 - 221 checking your answered/unanswered caller id calls to review the last 50 outside calls your extension received: 1. At a display multiline terminal, press the list softkey. 2. Press cid. . The first row of your display shows the caller id number. If there is...

  • Page 232

    Issue 5.0 univerge sv8100 1 - 222 caller id.

  • Page 233: Description

    Univerge sv8100 issue 5.0 caller id – flexible ringing 1 - 223 caller id – flexible ringing description the caller id – flexible ringing feature provides several different options for rerouting calls based on the caller id received. Reject/reroute “private” caller id calls when an analog or isdn tru...

  • Page 234

    Issue 5.0 univerge sv8100 1 - 224 caller id – flexible ringing program 22-18-01: 2 (incoming ring group) program 22-18-02: 2 (group 2) program 22-18-03: 3 (ring pattern 3) then, turn on the private call refuse mode using the service code (program 11-10-32) or programmable function key (code 86). To ...

  • Page 235: System Availability

    Univerge sv8100 issue 5.0 caller id – flexible ringing 1 - 225 program 13-04 will follow common or group speed dial numbers. Caller id matching rule: the system compares the caller id and programmed speed dial with these rules below. Default setting not installed system availability terminals all te...

  • Page 236

    Issue 5.0 univerge sv8100 1 - 226 caller id – flexible ringing guide to feature programming program number program name description/comments assigned data 11-10-32 service code setup (for system administrator) – set private call refuse enable/disable the private call refuse (trunks) which are set in...

  • Page 237

    Univerge sv8100 issue 5.0 caller id – flexible ringing 1 - 227 the caller id – flexible ringing flowchart below helps define programming: 13-04-05 speed dialing number and name – incoming ring pattern define the ring tone for the caller id routed call. Incoming ring pattern 0 = normal pattern 1 ~ 4 ...

  • Page 238

    Issue 5.0 univerge sv8100 1 - 228 caller id – flexible ringing incoming trunk call caller id number exists? Search refusing speed dial area prg 22-16 data exists? 2 go to chart 2 no no yes yes prg 14-01-27 :1 and refuse mode is? Play vrs message prg 40-10-07 disconnect the call search prg 13-04-01 d...

  • Page 239: Operation

    Univerge sv8100 issue 5.0 caller id – flexible ringing 1 - 229 operation none follow prg 22-02-01 ring the extension number ring the incoming ring group disconnect the call play vrs message prg 40-10-07 prg 14-01-27 :1 and refuse mode is? 2 off on anything else private reason of no caller id? Prg 22...

  • Page 240

    Issue 5.0 univerge sv8100 1 - 230 caller id – flexible ringing this page intentionally left blank.

  • Page 241: Description

    Univerge sv8100 issue 5.0 central office calls, answering 1 - 231 central office calls, answering description the system provides flexible routing of incoming co (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A ...

  • Page 242: System Availability

    Issue 5.0 univerge sv8100 1 - 232 central office calls, answering an extension user can answer an outside call just by lifting the handset. Long conversation cutoff can disconnect incoming and outgoing co calls after a set time period. Using the warning tone for long conversation feature allows user...

  • Page 243

    Univerge sv8100 issue 5.0 central office calls, answering 1 - 233 direct inward dialing (did) direct inward line (dil) direct inward system access (disa) directed call pickup do not disturb group call pickup isdn compatibility line preference long conversation cutoff night service programmable funct...

  • Page 244

    Issue 5.0 univerge sv8100 1 - 234 central office calls, answering guide to feature programming program number program name description/comments assigned data 10-03-xx etu setup use program 10-03-xx to setup and confirm the basic configuration data for each blade. This program represents different da...

  • Page 245

    Univerge sv8100 issue 5.0 central office calls, answering 1 - 235 14-06-01 trunk group routing – priority order number used to set the priority order number 1~4. 0 = not specify1~100 : (trunk group number)1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) or...

  • Page 246

    Issue 5.0 univerge sv8100 1 - 236 central office calls, answering 15-02-01 multiline telephone basic data setup – display language selection (to select options 8~10, press either 8 or recall, then press line keys 1~3. Key 1 is option 8, key 2 is option 9, and key 3 is option 10.) use to define the d...

  • Page 247

    Univerge sv8100 issue 5.0 central office calls, answering 1 - 237 15-06-01 trunk access map for extensions assign trunk access maps to extensions. Trunks 1~200 (default = 1) 15-07-01 programmable function keys use to assign functions to multiline terminal line keys. Line key 1~48 0~99 (normal functi...

  • Page 248

    Issue 5.0 univerge sv8100 1 - 238 central office calls, answering 20-10-07 class of service options (answer service) – automatic off-hook answer turns off (0) or on (1) an extension to use universal auto answer (no service code required). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-13 class of s...

  • Page 249

    Univerge sv8100 issue 5.0 central office calls, answering 1 - 239 22-02-01 incoming call trunk setup use this option to set the feature type for the trunk you are programming. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6 = delayed...

  • Page 250: Operation

    Issue 5.0 univerge sv8100 1 - 240 central office calls, answering operation to answer an incoming trunk call: 1. Lift the handset. To use universal answer to answer a call ringing over the paging system: 1. Go off-hook. . Depending on system programming, this may answer the call and you can skip ste...

  • Page 251

    Univerge sv8100 issue 5.0 central office calls, answering 1 - 241 . If you hear error tone, your extension class of service prevents universal answer..

  • Page 252

    Issue 5.0 univerge sv8100 1 - 242 central office calls, answering to listen to the incoming trunk ring choices: 1. Press speaker. 2. Dial 811 + 2. 3. Select the ringing (1~8) and tone range (1~4) you want to check. 4. Go back to step 3 to listen to additional choices or press speaker to hang up. To ...

  • Page 253

    Univerge sv8100 issue 5.0 central office calls, answering 1 - 243 this page intentionally left blank.

  • Page 254

    Issue 5.0 univerge sv8100 1 - 244 central office calls, answering.

  • Page 255: Description

    Univerge sv8100 issue 5.0 central office calls, placing 1 - 245 central office calls, placing description the system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s ne...

  • Page 256: System Availability

    Issue 5.0 univerge sv8100 1 - 246 central office calls, placing preselect a line key before lifting the handset or pressing speaker. Long conversation cutoff can disconnect incoming and outgoing co calls after a set time period. Using the warning tone for long conversation feature allows users on ou...

  • Page 257

    Univerge sv8100 issue 5.0 central office calls, placing 1 - 247 long conversation cutoff microphone cutoff programmable function keys trunk group routing trunk groups.

  • Page 258

    Issue 5.0 univerge sv8100 1 - 248 central office calls, placing guide to feature programming program number program name description/comments assigned data 10-03-xx etu setup use program 10-03-xx to setup and confirm the basic configuration data for each blade. This program represents different data...

  • Page 259

    Univerge sv8100 issue 5.0 central office calls, placing 1 - 249 14-01-02 basic trunk data setup – transmit level customize the transmit and receive levels of the codec gain types for each trunk. Trunks 1~200 1~63 (-15.5 ~ +15.5db in 0.5db intervals) [default = 32 (0db)] 14-01-03 basic trunk data set...

  • Page 260

    Issue 5.0 univerge sv8100 1 - 250 central office calls, placing 14-06-01 trunk group routing – priority order number used to set the priority order number 1~4. 0 = not specify1~100 : (trunk group number)1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) orde...

  • Page 261

    Univerge sv8100 issue 5.0 central office calls, placing 1 - 251 15-02-01 multiline telephone basic data setup – display language selection (to select options 8~10, press either 8 or recall, then press line keys 1~3. Key 1 is option 8, key 2 is option 9, and key 3 is option 10.) use to define the dis...

  • Page 262

    Issue 5.0 univerge sv8100 1 - 252 central office calls, placing 15-13-02 loop key - incoming used to define an incoming loop key 0~100(0 = assigns loop key to all trunk groups 1~100 = assigns loop key to specified trunk group 20-02-06 system options for multiline telephones – preselection time set t...

  • Page 263

    Univerge sv8100 issue 5.0 central office calls, placing 1 - 253 21-01-17 system options for outgoing calls – restriction digit in outgoing disable on incoming line with the outgoing disable on incoming line feature, determine the number of digits (0~9) to be dialed before the call should be disconne...

  • Page 264: Operation

    Issue 5.0 univerge sv8100 1 - 254 central office calls, placing operation to place a call over a trunk group: 1. Go off-hook. 2. Dial 804. 3. Dial trunk group number (001~100). 4. Dial the number. - or - 1. At the multiline terminal, press the trunk group key (program 15-07-01 or sc 851: *02 + group...

  • Page 265

    Univerge sv8100 issue 5.0 central office calls, placing 1 - 255 to remove a trunk from a busied out state: 1. Press speaker + 745 + trunk number (001~200) + 0..

  • Page 266

    Issue 5.0 univerge sv8100 1 - 256 central office calls, placing.

  • Page 267: Class of Service

    Univerge sv8100 issue 5.0 class of service 1 - 257 class of service description class of service (cos) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same class of service. An extension can have a different class of se...

  • Page 268: System Availability

    Issue 5.0 univerge sv8100 1 - 258 class of service system availability terminals all stations required component(s) none related features night service.

  • Page 269: Guide to Feature Programming

    Univerge sv8100 issue 5.0 class of service 1 - 259 guide to feature programming program number program name description/comments assigned data 11-11-24 service code setup (for setup/ entry operation) – change station class of service if required, use this option to change the service code a user dia...

  • Page 270

    Issue 5.0 univerge sv8100 1 - 260 class of service 20-07-11 class of service options (administrator level) – forced trunk disconnect (analog trunk only) turns off (0) or on (1) an extension to use forced trunk disconnect. This allows the extension to disconnect an unsupervised conference in progress...

  • Page 271

    Univerge sv8100 issue 5.0 class of service 1 - 261 20-07-20 class of service options (administrator level) – smdr printout accumulated account code data determine if the accumulated account code data is included in the smdr printout for each class of service. 0 = off 1 = on (default = 0 for cos 1~14...

  • Page 272

    Issue 5.0 univerge sv8100 1 - 262 class of service 20-08-04 class of service options (outgoing call service) – group speed dialing turns off (0) or on (1) an extension ability to make outbound calls using group speed dial numbers. 0 = off 1 = on (default = 1 for cos 1~15) 20-08-05 class of service o...

  • Page 273

    Univerge sv8100 issue 5.0 class of service 1 - 263 20-08-15 class of service options (outgoing call service) – block outgoing caller id turn off (0) or on (1) a user class of service from automatically blocking outgoing caller id information when a call is placed. If block is enabled, the system aut...

  • Page 274

    Issue 5.0 univerge sv8100 1 - 264 class of service 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turns off or on the extension ability to receive a second call from a did, disa, dil, or tie line caller. . With this option set to 1, the destina...

  • Page 275

    Univerge sv8100 issue 5.0 class of service 1 - 265 20-10-01 class of service options (answer service) – group call pickup (within group) turn off or on group call pickup for calls ringing an extension pickup group as well as ring group calls (service code 867). 0 = off 1 = on (default = 1 for cos 1~...

  • Page 276

    Issue 5.0 univerge sv8100 1 - 266 class of service 20-11-02 class of service options (hold/ transfer service) – call forward when busy in an extension class of service, turn on (1) or off (0) the ability of an extension user to set call forwarding when busy. 0 = off 1 = on (default = 1 for cos 1~15)...

  • Page 277

    Univerge sv8100 issue 5.0 class of service 1 - 267 20-11-13 class of service options (hold/ transfer service) – operator transfer after hold callback turn off or on an extension ability to have a call which recalls from hold transfer to the operator. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-1...

  • Page 278

    Issue 5.0 univerge sv8100 1 - 268 class of service 20-11-23 class of service options (hold/ transfer service) – car/ve call forward set/cancel in an extension class of service, turn on (1) or off (0) the ability to set and cancel call forwarding for a car or virtual extension. 0 = off 1 = on (defaul...

  • Page 279

    Univerge sv8100 issue 5.0 class of service 1 - 269 20-13-05 class of service options (supplementary service) – intercom off-hook signaling turn on (1) or off (0) the ability of an extension to receive off-hook signals. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-06 class of service options (supp...

  • Page 280

    Issue 5.0 univerge sv8100 1 - 270 class of service 20-13-16 class of service options (supplementary service) – barge-in, receive in an extension class of service, turn on (1) or off (0) barge-in at the receiving extension (i.E., barge-in receive). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-17 c...

  • Page 281

    Univerge sv8100 issue 5.0 class of service 1 - 271 20-13-27 class of service options (supplementary service) – busy on seizing virtual extension if set to 1, you can call a busy extension which is talking on a virtual extension key. Program 20-13-06 (call waiting) must be set to off for this option ...

  • Page 282

    Issue 5.0 univerge sv8100 1 - 272 class of service 20-13-39 class of service options (supplementary service) – acd queue status display turn off or on the acd queue status display for an extension class of service. Any extension which has this option enabled also hears the queue alarm. 0 = off 1 = o...

  • Page 283

    Univerge sv8100 issue 5.0 class of service 1 - 273 20-13-51 class of service options (supplementary service) – number and name appear in the directory determine if an extension name and number are listed (on) or unlisted (off) in the directory. 0 = off 1 = on (default = 1 for cos 1~15) 20-14-01 clas...

  • Page 284: Operation

    Issue 5.0 univerge sv8100 1 - 274 class of service operation to change an extension class of service (via service code 777): 1. Press speaker. 2. Dial 777. 3. Dial the extension number you want to change. . You see: mode1:nn press hold to leave the current value unchanged. The extension you dial may...

  • Page 285

    Univerge sv8100 issue 5.0 class of service 1 - 275 8. Enter the day 2 mode class of service for the extension you selected in step 3 and press hold. . You see: mode6:nn press hold to leave the current value unchanged..

  • Page 286

    Issue 5.0 univerge sv8100 1 - 276 class of service 9. Enter the night 2 mode class of service for the extension you selected in step 3 and press hold. . You see: mode7:nn press hold to leave the current value unchanged. 10. Enter the midnight 2 mode class of service for the extension you selected in...

  • Page 287: Clock/calendar Display

    Univerge sv8100 issue 5.0 clock/calendar display 1 - 277 clock/calendar display description the system uses clock/calendar display for: using the daylight savings setup program, you can determine whether the system should automatically adjust the system time for daylight savings time/standard time c...

  • Page 288: System Availability

    Issue 5.0 univerge sv8100 1 - 278 clock/calendar display system availability terminals all multiline terminals with a display required component(s) none related features class of service night service single line telephones inmail voice mail integration (analog) guide to feature programming program ...

  • Page 289

    Univerge sv8100 issue 5.0 clock/calendar display 1 - 279 10-01-07 time and date – second enter two digits (00~59) for the seconds. 00~59 (default not assigned) 10-24-01 daylight savings setup – daylight savings mode enable (1) or disable (0) the system ability to adjust the time for daylight savings...

  • Page 290

    Issue 5.0 univerge sv8100 1 - 280 clock/calendar display 20-06-01 class of service for extensions assign a class of service (1~15) to extensions. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-07-03 class of serv...

  • Page 291: Operation

    Univerge sv8100 issue 5.0 clock/calendar display 1 - 281 operation the date must be set in system programming (10-01). To set the system time: 1. Press speaker. 2. Dial 828. 3. Dial two digits for the hour (24 hour clock, 13 = 1:00 pm). 4. Dial two digits for the minutes (00~59). 5. Press speaker to...

  • Page 292

    Issue 5.0 univerge sv8100 1 - 282 clock/calendar display this page intentionally left blank.

  • Page 293: Code Restriction

    Univerge sv8100 issue 5.0 code restriction 1 - 283 code restriction description code restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies code restriction according to th...

  • Page 294

    Issue 5.0 univerge sv8100 1 - 284 code restriction system restricts calls that you enter only in the restrict code table. Calls entered in both tables are not restricted.) the system provides four tables, with 60 entries (restricted codes) in each table. A restricted code is 12 digits maximum, using...

  • Page 295

    Univerge sv8100 issue 5.0 code restriction 1 - 285 certain trunks can be completely unrestricted, such as the company president’s private line. Users can place calls on code free trunks anytime – to anywhere, without inadvertently being code restricted. Pbx call restriction code restriction programm...

  • Page 296: System Availability

    Issue 5.0 univerge sv8100 1 - 286 code restriction system availability terminals all stations required component(s) none related features central office calls, placing code restriction override code restriction, dial block direct inward system access (disa) pbx compatibility multiple trunk types.

  • Page 297: Guide to Feature Programming

    Univerge sv8100 issue 5.0 code restriction 1 - 287 guide to feature programming program number program name description/comments assigned data 14-01-08 basic trunk data setup – toll restriction for each trunk, enter 1 to enable toll restriction; enter 0 to disable code restriction. 0 = restriction d...

  • Page 298

    Issue 5.0 univerge sv8100 1 - 288 code restriction 21-01-15 system options for outgoing calls – outgoing disable on incoming line (toll restriction) enable or disable the incoming line feature system wide. When enabled applies code restriction when hook flash is sent on inbound trunk followed by dia...

  • Page 299

    Univerge sv8100 issue 5.0 code restriction 1 - 289 21-05-06 toll restriction class – common restriction table it chooses whether the table set up by program 21-06-05 is referred to, or not referred to. 0 = unassigned 1 = assigned default: 1, 6~15 = 0 2~5 = 1 21-05-07 toll restriction class – permit ...

  • Page 300

    Issue 5.0 univerge sv8100 1 - 290 code restriction 21-06-02 toll restriction table data setup – international call permit code table enter the international dialing codes you want to permit. Dial (up to six digits) default: tables 1~20 = no setting 21-06-03 toll restriction table data setup – maximu...

  • Page 301: Operation

    Univerge sv8100 issue 5.0 code restriction 1 - 291 operation to place a trunk call if your system is code restricted: 1. Place call normally. . If your code restriction class does not allow the number you dial, your call is cut off..

  • Page 302

    Issue 5.0 univerge sv8100 1 - 292 code restriction.

  • Page 303: Code Restriction In Credit

    Univerge sv8100 issue 5.0 code restriction in credit 1 - 293 code restriction in credit description toll restriction in credit allows an administrator to set a limit to the cost of outgoing calls calls made by individual extensions. When the cost limit is reached no further calls can be made from th...

  • Page 304: System Availability

    Issue 5.0 univerge sv8100 1 - 294 code restriction in credit system availability terminals: all required component(s) none related features code restriction dial block.

  • Page 305: Guide to Feature Programming

    Univerge sv8100 issue 5.0 code restriction in credit 1 - 295 guide to feature programming program number program name description/comments assigned data 11-10-11 service code setup (for system administration) – code restriction in credit assign a service code to be used by the supervisor to set code...

  • Page 306

    Issue 5.0 univerge sv8100 1 - 296 code restriction in credit 21-05-06 toll restriction class – common restriction table it chooses whether the table set up by program 21-06-05 is referred to, or not referred to. 0 = unassigned 1 = assigned default: 1, 6~15 = 0 2~5 = 1 21-05-07 toll restriction class...

  • Page 307

    Univerge sv8100 issue 5.0 code restriction in credit 1 - 297 21-06-02 toll restriction table data setup – international call permit code table enter the international dialing codes you want to permit. Dial (up to six digits) default: tables 1~20 = no setting 21-06-03 toll restriction table data setu...

  • Page 308: Operation

    Issue 5.0 univerge sv8100 1 - 298 code restriction in credit operation to set credit limit for an extension: 1. At the administrator terminal, press speaker 2. Dial the service code for toll restriction in credit (774 default). 3. Dial the telephone number of the phone you want to set/check. 4. Dial...

  • Page 309: Code Restriction Override

    Univerge sv8100 issue 5.0 code restriction override 1 - 299 code restriction override description code restriction override lets a user temporarily bypass the code restriction for an extension. This helps a user that must place an important call that code restriction normally prevents. For example, ...

  • Page 310

    Issue 5.0 univerge sv8100 1 - 300 code restriction override code restriction station message detail recording voice response system (vrs).

  • Page 311: Guide to Feature Programming

    Univerge sv8100 issue 5.0 code restriction override 1 - 301 guide to feature programming program number program name description/comments assigned data 11-11-34 service code setup (for setup/ entry operation) – temporary toll restriction override if required, change the service code (875) for tempor...

  • Page 312

    Issue 5.0 univerge sv8100 1 - 302 code restriction override 35-02-04 smdr output options – summary (daily) set this option to (1) to have the smdr report provide a daily summary (at midnight every night). 0 = not displayed 1 = displayed (default = 1) 35-02-05 smdr output options – summary (weekly) s...

  • Page 313

    Univerge sv8100 issue 5.0 code restriction override 1 - 303 35-02-16 smdr output options – trunk name or received dialed number determine how the smdr should print incoming calls on ani/dnis or did trunks. If set to (1), ani/ dnis trunks can print dnis digits. If set to (0) trunk names are printed i...

  • Page 314

    Issue 5.0 univerge sv8100 1 - 304 code restriction override walking code restriction 763?.

  • Page 315

    Univerge sv8100 issue 5.0 code restriction override 1 - 305 temporary code restriction override service code 763 be changed 875?.

  • Page 316: Operation

    Issue 5.0 univerge sv8100 1 - 306 code restriction override operation to temporarily override a restricted extension code restriction: . You can override restriction for only one call at a time. 1. At the multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial 8...

  • Page 317: Code Restriction, Dial Block

    Univerge sv8100 issue 5.0 code restriction, dial block 1 - 307 code restriction, dial block description code restriction, dial block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. ...

  • Page 318: Related Features

    Issue 5.0 univerge sv8100 1 - 308 code restriction, dial block related features none.

  • Page 319: Guide to Feature Programming

    Univerge sv8100 issue 5.0 code restriction, dial block 1 - 309 guide to feature programming operation to set dial block: 1. At the multiline terminal, press speaker - or - program number program name description/comments assigned data 11-10-17 service code setup (for system administration) – dial bl...

  • Page 320

    Issue 5.0 univerge sv8100 1 - 310 code restriction, dial block at the single line telephone, lift the handset. 2. Dial 700 (default). 3. Dial the 4-digit dial block code (as set in programming). 4. Dial 1. . Confirmation tone is heard. 5. Press speaker or replace the handset to hang up. To release d...

  • Page 321

    Univerge sv8100 issue 5.0 code restriction, dial block 1 - 311 2. Dial 701. 3. Dial the 4-digit dial block code. 4. Dial the extension number to be released from dial block. 5. Dial 0. . Confirmation tone is heard. 6. Press speaker or replace the handset to hang up..

  • Page 322

    Issue 5.0 univerge sv8100 1 - 312 code restriction, dial block.

  • Page 323: Conference

    Univerge sv8100 issue 5.0 conference 1 - 313 conference description conference lets an extension user add additional inside and outside callers to their conversation. With conference, a user can set up a multiple-party telephone meeting without leaving the office. The cd-cp00 provides 64 conference ...

  • Page 324: System Availability

    Issue 5.0 univerge sv8100 1 - 314 conference when set for conference, with an active call, the user presses conf, places a second call, then presses conf twice. All the calls are then connected. Users can barge-in on a conference call if allowed in programming. Define the outgoing call options for e...

  • Page 325: Related Features

    Univerge sv8100 issue 5.0 conference 1 - 315 required component(s) none related features none.

  • Page 326

    Issue 5.0 univerge sv8100 1 - 316 conference guide to feature programming program number program name description/comments assigned data 11-12-08 service code setup (for service access) – barge-in determine what the service code should be for an internal party to use the barge-in feature. Mlt, slt (...

  • Page 327: Operation

    Univerge sv8100 issue 5.0 conference 1 - 317 operation to establish a conference: multiline terminal 1. Establish intercom or trunk call. 2. Press conf or conf softkey (program 15-07 or sc 851: 07). 3. Dial the extension you want to add. - or - access outside call. - or - retrieve call from park orb...

  • Page 328

    Issue 5.0 univerge sv8100 1 - 318 conference . To get the outside call, you can either press a line key or press the speaker key and dial 9, the trunk access code + the trunk number (default 805). You can optionally go back to step 2 to add more parties to your conference. 4. When called party answe...

  • Page 329

    Univerge sv8100 issue 5.0 conference 1 - 319 single line telephone 1. Establish intercom or trunk call. 2. Hookflash and dial 826. 3. Dial extension you want to add. - or - access trunk call. - or - retrieve call from park orbit. 4. Hookflash and repeat step 3 to add more parties. - or - hookflash t...

  • Page 330

    Issue 5.0 univerge sv8100 1 - 320 conference to exit a conference without affecting the other parties: multiline terminal 1. Hang up. . If you press hold while on a call with two outside callers, the outside callers hear what is programmed in program 10-04-01. Single line telephone 1. Hang up. . If ...

  • Page 331

    Univerge sv8100 issue 5.0 conference 1 - 321 3. Dial the extension number or press a dss key of a telephone in a conference call. . If an error tone is heard, barge-in is not enabled for the extension and the call cannot go through. Retrieve the call by pressing the flashing line or call appearance ...

  • Page 332

    Issue 5.0 univerge sv8100 1 - 322 conference.

  • Page 333: Conference, Remote

    Univerge sv8100 issue 5.0 conference, remote 1 - 323 conference, remote description the remote conference feature enhances the conference feature by allowing outside parties to dial a remote conference pilot number and a conference group number to connect to a conference call.The conference circuits...

  • Page 334

    Issue 5.0 univerge sv8100 1 - 324 conference, remote guide to feature programming program number program name description/comments assigned data 11-19-01 remote conference pilot number setup - maximum channels assign the pilot number (up to 8 digits) to be used for the remote conference. This is the...

  • Page 335: Related Features

    Univerge sv8100 issue 5.0 conference, remote 1 - 325 related features barge-in the barge-in feature cannot be used for an extension user on a remote conference call. Call forward the remote conference pilot number can not be set as the destination for call forward. Hold using hold while on a remote ...

  • Page 336: Operation

    Issue 5.0 univerge sv8100 1 - 326 conference, remote transfer calls cannot be transferred to the remote conference session. Operation to joining a remote conference call: 1. Internal extension: lift the handset and dial the extension number of the remote conference pilot number (assigned in program ...

  • Page 337: Description

    Univerge sv8100 issue 5.0 conference, voice call/privacy release 1 - 327 conference, voice call/privacy release description voice call conference lets extension users in the same work area join in a trunk conference. To initiate a voice call conference, an extension user just presses the meet-me con...

  • Page 338: System Availability

    Issue 5.0 univerge sv8100 1 - 328 conference, voice call/privacy release system availability terminals all multiline terminals required component(s) none related features caller id conference programmable function keys.

  • Page 339: Guide to Feature Programming

    Univerge sv8100 issue 5.0 conference, voice call/privacy release 1 - 329 guide to feature programming operation to join a voice call conference (if invited): 1. After conference request, press indicated line key. . A conf indication is displayed on both telephones. . A trunk with privacy release or ...

  • Page 340

    Issue 5.0 univerge sv8100 1 - 330 conference, voice call/privacy release to exit a voice call conference without affecting the other parties: 1. Press speaker to hang up. To toggle between private and non-private mode: 1. Press the meet-me conference key (program 15-07-01, sc 851: 32). - or - press ...

  • Page 341: Continued Dialing

    Univerge sv8100 issue 5.0 continued dialing 1 - 331 continued dialing description continued dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like voice mail, automatic banking and other common ca...

  • Page 342: System Availability

    Issue 5.0 univerge sv8100 1 - 332 continued dialing system availability terminals all multiline terminals required component(s) none related features pulse to tone conversion.

  • Page 343: Guide to Feature Programming

    Univerge sv8100 issue 5.0 continued dialing 1 - 333 guide to feature programming operation to use continued dialing: 1. Place an intercom or trunk call. Program number program name description/comments assigned data 15-03-03 single line telephone basic data setup – terminal type enter 1 for this opt...

  • Page 344

    Issue 5.0 univerge sv8100 1 - 334 continued dialing 2. Continue dialing after the call connects. . Toll restriction and class of service programming may limit continued dialing..

  • Page 345: Data Line Security

    Data line security 1 - 335 d data line security description data line security protects any station port from receiving audible tones (such as camp-on or override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Cond...

  • Page 346: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 336 data line security guide to feature programming operation none program number program name description/comments assigned data 20-09-05 class of service options (incoming call service) – signal/ voice call turn off or on an extension ability to enable handsfree answe...

  • Page 347: Delayed Ringing

    Univerge sv8100 issue 5.0 delayed ringing 1 - 337 delayed ringing description delayed ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to co/pbx lines and virtual extensions. Conditions an extension user can answer an out...

  • Page 348: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 338 delayed ringing guide to feature programming program number program name description/comments assigned data 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. Ring group programming overrides access map programming...

  • Page 349: Operation

    Univerge sv8100 issue 5.0 delayed ringing 1 - 339 operation to answer delay ringing calls: 1. Go off-hook. - or - press answer. 15-11-01 virtual extension delayed ring assignment use to assign the delayed ringing options for an extension virtual extension or virtual extension group answer keys (defi...

  • Page 350

    Issue 5.0 univerge sv8100 1 - 340 delayed ringing - or - press the flashing key. . Either trunk key or ve key. To program a ve key on a phone: 1. Press speaker. 2. Dial 852. 3. Press the key you want to program. 4. Dial *03. 5. Dial the number of the extension you want to appear on the key. 6. Press...

  • Page 351

    Univerge sv8100 issue 5.0 delayed ringing 1 - 341 9. Dial the mode number in which the key will delay ring. 1 = day 1 2 = night 1 3 = midnight 1 4 = rest 1 5 = day 2 6 = night 2 7 = midnight 2 8 = rest 2 10. Press speaker..

  • Page 352

    Issue 5.0 univerge sv8100 1 - 342 delayed ringing.

  • Page 353: Department Calling

    Univerge sv8100 issue 5.0 department calling 1 - 343 department calling description with department calling, an extension user can call an idle extension in a preprogrammed department group (64 department groups available) by dialing the group pilot number. For example, this would let a caller dial ...

  • Page 354

    Issue 5.0 univerge sv8100 1 - 344 department calling assigned in program 24-05 and program 13-04. Once these programs are assigned, the access code assigned in program 11-11-27 can be used to change the destination as needed. Dnd: this feature can be enabled by using a (60) key programmed in program...

  • Page 355

    Univerge sv8100 issue 5.0 department calling 1 - 345 if all members of the department group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls. If a display telephone is waiting in queue...

  • Page 356: Call

    Issue 5.0 univerge sv8100 1 - 346 department calling department group. Program 16-01-05 (extension group all ring mode operation) does not work to a secondary department group. Default setting disabled priority routing figure 1-1 department calling priority call routing priority 1 priority 2 priorit...

  • Page 357: System Availability

    Univerge sv8100 issue 5.0 department calling 1 - 347 circular routing system availability terminals all terminals figure 1-2 department calling circular routing call 1 call 2 call 3 call 4.

  • Page 358: Related Features

    Issue 5.0 univerge sv8100 1 - 348 department calling required component(s) vrs for messaging related features call arrival (car) keys call forwarding department step calling transfer inmail voice response system (vrs) guide to feature programming program number program name description/comments assi...

  • Page 359

    Univerge sv8100 issue 5.0 department calling 1 - 349 11-11-29 service code setup (for setup/ entry operation) – delayed transfer cancellation for each extension group use this service code to cancel the delayed transfer destination department group. Mlt, slt (default = 706) 11-12-09 service code set...

  • Page 360

    Issue 5.0 univerge sv8100 1 - 350 department calling 16-01-05 department group basic data setup – extension group all ring mode operation set if all members of the group should ring automatically (1) or through the use of the service code (0) defined in program 11-12-09. Selecting automatic will ove...

  • Page 361

    Univerge sv8100 issue 5.0 department calling 1 - 351 20-06-01 class of service for extensions assign a class of service (1~15) to extensions. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-09-07 class of service ...

  • Page 362

    Issue 5.0 univerge sv8100 1 - 352 department calling 24-02-05 system options for transfer – message wait ring interval time for single line telephones (slts) without message waiting lamps, this is the time between intermittent ringing. If this value is set to 0, the system rings once. 0~64800 (secon...

  • Page 363: Operation

    Univerge sv8100 issue 5.0 department calling 1 - 353 operation to call a department group: 1. Go off-hook. 2. Dial department extension number. . The system routes the call to the first free telephone in the department group. 3. Optional: to manually ring all members of the group, dial the single di...

  • Page 364

    Issue 5.0 univerge sv8100 1 - 354 department calling.

  • Page 365: Department Call Forward

    Univerge sv8100 issue 5.0 department call forward 1 - 355 department call forward description department group call forward allows a user to set call forward for calls routed to a department group. The forward can be set for each department group and each department group can have its own destinatio...

  • Page 366: System Availability

    Issue 5.0 univerge sv8100 1 - 356 department call forward default setting the service code to enable department group forwarding is 702 ('automatic transfer setup per extension group'). The service code to disable department group forwarding is 703 ('automatic transfer cancellation per extension gro...

  • Page 367: Guide to Feature Programming

    Univerge sv8100 issue 5.0 department call forward 1 - 357 inmail voice response system (vrs) guide to feature programming program number program name description/comments assigned data 11-07-01 department group pilot numbers – dial use to assign pilot numbers to each department group set up. Up to e...

  • Page 368

    Issue 5.0 univerge sv8100 1 - 358 department call forward 13-04-01 speed dialling number displays the call forward destination for department group forward. For external destinations the number should be prefixed with the external access code the entry is displayed against the abdial entry assigned ...

  • Page 369

    Univerge sv8100 issue 5.0 department call forward 1 - 359 16-01-05 department group basic data setup – extension group all ring mode operation set if all members of the group should ring automatically (1) or through the use of the service code (0) defined in program 11-12-09. Selecting automatic wil...

  • Page 370

    Issue 5.0 univerge sv8100 1 - 360 department call forward 20-06-01 class of service for extensions assign a class of service (1~15) to extensions. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-09-07 class of ser...

  • Page 371

    Univerge sv8100 issue 5.0 department call forward 1 - 361 24-02-05 system options for transfer – message wait ring interval time for single line telephones (slts) without message waiting lamps, this is the time between intermittent ringing. If this value is set to 0, the system rings once. 0~64800 (...

  • Page 372: Operation

    Issue 5.0 univerge sv8100 1 - 362 department call forward operation to set the destination number for each department group: (cannot be set from an analogue slt.) 1. Press spk to go off hook. 2. Dial 704. 3. Dial the department group number (01 to 64). 4. Dial the night mode number (1 to 8). 5. Dial...

  • Page 373

    Univerge sv8100 issue 5.0 department call forward 1 - 363 4. Press spk to hang up. 5. Repeat steps 1 to 4 for further department groups. - or - 6. Press the department group call forward function key (851+58+group number). The key will go out when the call forward is cancelled. To set delayed call f...

  • Page 374

    Issue 5.0 univerge sv8100 1 - 364 department call forward this page intentionally left blank.

  • Page 375: Department Step Calling

    Univerge sv8100 issue 5.0 department step calling 1 - 365 department step calling description after calling a busy department calling group member, an extension user can have department step calling quickly call another member in the group. The caller does not have to hang up and place another inter...

  • Page 376: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 366 department step calling guide to feature programming program number program name description/comments assigned data 11-12-07 service code setup (for service access) – step call if required, customize the step call service code to be used by an extension user. Mlt, s...

  • Page 377: Operation

    Univerge sv8100 issue 5.0 department step calling 1 - 367 operation to make a step call: 1. Place a call to a busy department group member. - or - place a call to a department group pilot number. 2. Dial department step code (2) to call the next available department group member. 3. Repeat step 2 to...

  • Page 378

    Issue 5.0 univerge sv8100 1 - 368 department step calling this page intentionally left blank.

  • Page 379: Dial Pad Confirmation Tone

    Univerge sv8100 issue 5.0 dial pad confirmation tone 1 - 369 dial pad confirmation tone description for an extension with dial pad confirmation tone enabled, the user hears a beep each time they press a key. This is helpful for intercom calls and dial pulse trunk calls, since these calls provide no ...

  • Page 380: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 370 dial pad confirmation tone guide to feature programming operation to enable/disable dial pad confirmation tone: 1. Pick up the handset or press speaker. 2. Dial 824. Program number program name description/comments assigned data 11-11-19 service code setup (for setu...

  • Page 381: Dial Tone Detection

    Univerge sv8100 issue 5.0 dial tone detection 1 - 371 dial tone detection description if a trunk has dial tone detection enabled, the system monitors for dial tone from the telco or pbx when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialin...

  • Page 382

    Issue 5.0 univerge sv8100 1 - 372 dial tone detection last number redial save number dialed speed dial – system/group/station trunk group routing trunk groups.

  • Page 383: Guide to Feature Programming

    Univerge sv8100 issue 5.0 dial tone detection 1 - 373 guide to feature programming program number program name description/comments assigned data 10-09-01 dtmf and dial tone circuit setup if dial tone detection is enabled, be sure to allocate at least one circuit for dial tone detection [icm/trunk (...

  • Page 384: Operation

    Issue 5.0 univerge sv8100 1 - 374 dial tone detection operation dial tone detection is automatic if enabled in programming. 21-01-06 system options for outgoing calls – dial pause at first digit if dial tone detection is disabled, the system waits based on this time before sending dialed digits. If ...

  • Page 385: Dialing Number Preview

    Univerge sv8100 issue 5.0 dialing number preview 1 - 375 dialing number preview description dialing number preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing number preview helps the user avoid dialing errors. Conditions an extension user cann...

  • Page 386: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 376 dialing number preview guide to feature programming operation to use dial number preview to place a call (multiline terminal only): 1. Do not lift the handset or press speaker. 2. To preview any number, dial the number you wish to call. . With vrs installed, you mus...

  • Page 387

    Univerge sv8100 issue 5.0 dialing number preview 1 - 377 3. To dial out the displayed trunk number, press a line/trunk group key. . If the previewed number as a trunk access code (e.G., 9), you can press speaker instead. - or - to dial an intercom number, press speaker. - or - to cancel the number w...

  • Page 388

    Issue 5.0 univerge sv8100 1 - 378 dialing number preview this page intentionally left blank.

  • Page 389: Digital Trunk Clocking

    Univerge sv8100 issue 5.0 digital trunk clocking 1 - 379 digital trunk clocking description the univerge sv8100 cd-cp00 has a built-in clock source for all digital trunk blades. Digital trunk blades are connected via an internal plo (phase locked oscillator) to derive primary clock from the network ...

  • Page 390: System Availability

    Issue 5.0 univerge sv8100 1 - 380 digital trunk clocking system availability terminals n/a required component(s) cd-cp00 cd-2bria - or - cd-prta, cd-ccta related features isdn compatibility k-ccis – t1 digital trunk clocking examples: if multiple pris exist, the first one that synchronized with the ...

  • Page 391

    Univerge sv8100 issue 5.0 digital trunk clocking 1 - 381 if there are multiple pris and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available pri. In this example, the pri in 02 went down, so the system now begins looking forwa...

  • Page 392

    Issue 5.0 univerge sv8100 1 - 382 digital trunk clocking in this example, there are multiple t1 circuits and a bri circuit. Since the t1 assigned as external has higher priority than a bri, the t1 external is the plo synchronization source. In this example, there is a pri, multiple t1s, and a bri. T...

  • Page 393: Guide to Feature Programming

    Univerge sv8100 issue 5.0 digital trunk clocking 1 - 383 in this scenario, the pri was the clocking source until it went down. There are no other pris, t1 (externals), or bris in the system. The cd-cp00 now becomes the plo synchronization source. Guide to feature programming refer to the related fea...

  • Page 394

    Issue 5.0 univerge sv8100 1 - 384 digital trunk clocking this page intentionally left blank.

  • Page 395: Direct Inward Dialing (Did)

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 385 direct inward dialing (did) description direct inward dialing (did) lets outside callers directly dial system extensions. Did saves time for callers who know the extension number they wish to reach. To place a did call, the outside caller...

  • Page 396

    Issue 5.0 univerge sv8100 1 - 386 direct inward dialing (did) did camp-on sets what happens to did calls to busy extensions when you have busy intercept disabled. With did camp-on enabled, a call to a busy extension camps-on for the did ring no answer time. It then diverts to the programmed did inte...

  • Page 397

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 387 did intercept did intercept automatically reroutes did calls under certain conditions. There are three did intercepts: vacant number intercept if a caller dials an extension that does not exist or misdials, vacant number intercept can rer...

  • Page 398

    Issue 5.0 univerge sv8100 1 - 388 direct inward dialing (did) for busy or no answer intercept calls, a third destination can be defined in program 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the fi...

  • Page 399

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 389 did call by time schedule did call by time schedule allows for 100 programmed did conversion table entries (prg 22-17-01) that can be routed based on time patterns. Each did conversion table has a maximum of eight programmable time patter...

  • Page 400

    Issue 5.0 univerge sv8100 1 - 390 direct inward dialing (did) table 1-8 example 2 (manual change) prg 22-17 table no. Receive dial time pattern start time end time prg 22-11 1~100 1111 1 00:00 00:00 1 2 00:00 00:00 2 3 00:00 00:00 3 4 00:00 00:00 0 5 00:00 00:00 0 6 00:00 00:00 0 7 00:00 00:00 0 8 0...

  • Page 401

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 391 conditions did service must be purchased from your local telephone company. Did intercept for each did number works for did trunks with a trunk service type 3 in program 22-02. Other types of trunks may use the did table, but the did inte...

  • Page 402: Related Features

    Issue 5.0 univerge sv8100 1 - 392 direct inward dialing (did) related features central office calls, answering direct inward line (dil) direct inward system access (disa) off-hook signaling paging, external programmable function keys station message detail recording transfer.

  • Page 403: Guide to Feature Programming

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 393 guide to feature programming program number program name description/comments assigned data 10-03-01 etu setup use program 10-03-xx to setup and confirm the basic configuration data for each blade. This program represents different data d...

  • Page 404

    Issue 5.0 univerge sv8100 1 - 394 direct inward dialing (did) 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turns off (0) or on (1) the extension ability to receive a second call from a did, disa, dil, or tie line caller. . With this option se...

  • Page 405

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 395 22-04-01 incoming extension ring group assignment assign extensions to ring groups. Calls ring the extensions according to programming in program 22-06. Maximum eight digits default: extensions 101~108 (first eight ports) ring for incomin...

  • Page 406

    Issue 5.0 univerge sv8100 1 - 396 direct inward dialing (did) 22-11-04 did translation number conversion – transfer operation mode for each did translation table entry (1~2000), specify the condition required to transfer the call to the destination defined in program 22-11-05 and program 22-11-06. 0...

  • Page 407

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 397 22-11-11 did translation number conversion – ring group transfer enable (1) or disable (0) each conversion table to follow the ring group programming defined in program 22-12-01 : did intercept ring group. If program 22-11-05 : did transl...

  • Page 408

    Issue 5.0 univerge sv8100 1 - 398 direct inward dialing (did) 25-02-01 vrs/disa vrs message for each trunk port and each night mode, select the message source (0 = no message, 1 = vrs, 2 = aci, 3 =s lt), assign the vrs message number to be used as the automated attendant message for each trunk, whic...

  • Page 409

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 399 25-06-02 vrs/disa one-digit code attendant setup – destination number set up single digit dialing for automated attendant callers. For each vrs message programmed to answer outside calls, specify: the digit the automated attendant caller ...

  • Page 410

    Issue 5.0 univerge sv8100 1 - 400 direct inward dialing (did) direct call by time schedule 25-07-13 system timers for vrs/disa – vrs/disa busy tone interval if a disa caller dials a busy extension (and program 25-04-01 = 0), the system plays busy tone for this time before disconnecting. 0~64800 (sec...

  • Page 411: Operation

    Univerge sv8100 issue 5.0 direct inward dialing (did) 1 - 401 operation did calls ring extensions like normal trunk calls. To activate did call by time schedule: 1. At any display multiline terminal, press speaker. 2. Dial the dial-in mode switching service code (default = not assigned). - or - pres...

  • Page 412

    Issue 5.0 univerge sv8100 1 - 402 direct inward dialing (did) 4. Dial the time pattern 1~8. Table 1-9 led flash patterns time pattern led appearance pattern 1 off pattern 2 on pattern 3 slow flash pattern 4 fast flash patterns 5~8 off.

  • Page 413: Direct Inward Line (Dil)

    Univerge sv8100 issue 5.0 direct inward line (dil) 1 - 403 direct inward line (dil) description a direct inward line (dil) is a trunk that rings an extension, virtual extension or department group directly. Since dils only ring one extension or group (i.E., the dil destination), employees always kno...

  • Page 414: System Availability

    Issue 5.0 univerge sv8100 1 - 404 direct inward line (dil) program a name for a dil in program 14-01-01. This makes it easier to identify the incoming call. If a multiline terminal is busy, a second incoming dil call provides call alert notification, depending on chassis programming. The second dil ...

  • Page 415

    Univerge sv8100 issue 5.0 direct inward line (dil) 1 - 405 group call pickup name storing off-hook signaling paging, external programmable function keys ring groups transfer.

  • Page 416: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 406 direct inward line (dil) guide to feature programming program number program name description/comments assigned data 15-07-01 programmable function keys to have the dil ring a key, program a line key for the dil trunk. Line key 1~48 0~99 (normal function code 851 by...

  • Page 417: Operation

    Univerge sv8100 issue 5.0 direct inward line (dil) 1 - 407 operation to answer a call on your direct inward line: 1. Lift the handset. 2. Press the flashing line key for dil on the multiline terminal. 22-02-01 incoming call trunk setup assign each dil service type 4. Make an entry for each night ser...

  • Page 418

    Issue 5.0 univerge sv8100 1 - 408 direct inward line (dil) o pressing the flashing answer key puts the first call on hold and answers the second incoming call. This can be repeated until all incoming calls are answered. O if you have ringing line preference, lift the handset to answer the call. O if...

  • Page 419: Description

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 409 direct inward system access (disa) description disa permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers o...

  • Page 420

    Issue 5.0 univerge sv8100 1 - 410 direct inward system access (disa) (trunk groups 1~100). This allows the disa caller to place an outgoing call over the selected group. Trunk group access bypasses the system trunk group routing/ars/trunk access maps. As with dial 9 access, any toll charges are incu...

  • Page 421

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 411 disa operating modes the disa operating modes determine what happens when a disa caller forgets to dial, calls a busy or unanswered extension or dials incorrectly. The system can either drop the call or send it to a preset ring gro...

  • Page 422

    Issue 5.0 univerge sv8100 1 - 412 direct inward system access (disa) 2. After 10 minutes (tandem trunking = program 24-02-07 or disa = program 25-07-07), a warning tone is heard and the user dials # (program 20-28-01) to extend the conversation. 3. After three minutes (program 20-28-03), the warning...

  • Page 423: System Availability

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 413 system availability terminals remote analog dtmf telephones required component(s) pz-vm21 and inmail (for announcements) related features automatic route selection central office calls, answering direct inward dialing (did) direct ...

  • Page 424: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 414 direct inward system access (disa) guide to feature programming program number program name description/comments assigned data 10-09-01 dtmf and dial tone circuit setup reserve at least one circuit for dtmf reception (entry 0 or 2). Use the following as a guide when...

  • Page 425

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 415 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-09-01...

  • Page 426

    Issue 5.0 univerge sv8100 1 - 416 direct inward system access (disa) 20-14-05 class of service options for disa/e&m – operator calling this option enables or disables a disa or tie trunk caller ability to dial 0 for the telephone system operator. 0 = off 1 = on (default = 1 for cos 1~15) 20-14-06 cl...

  • Page 427

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 417 22-02-01 incoming call trunk setup for disa operation, set the trunk service type to 2. You can have a different service type for each night service mode. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = d...

  • Page 428

    Issue 5.0 univerge sv8100 1 - 418 direct inward system access (disa) 25-03-01 vrs/disa transfer ring group with incorrect dialing set the operating mode of each disa trunk. This sets what happens to the call when the disa caller dials incorrectly. The call can either disconnect (0), transfer to an a...

  • Page 429

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 419 25-06-01 vrs/disa one-digit code attendant setup – next attendant message number set up single digit dialing through the vrs. This gives vrs callers single-key access to extensions, the company operator, department calling groups a...

  • Page 430

    Issue 5.0 univerge sv8100 1 - 420 direct inward system access (disa) 25-07-02 system timers for vrs/disa – vrs/disa no answer time a disa caller can ring an extension for this time before the system sets the call as a ring no answer. After this time expires, the call follows the programmed ring no a...

  • Page 431

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 421 25-07-11 system timers for vrs/disa – vrs/disa answer delay time set the time the system waits after receiving an incoming vrs/disa call before the system automatically answers the call (0~64800 seconds). 0~64800 (seconds) (default...

  • Page 432

    Issue 5.0 univerge sv8100 1 - 422 direct inward system access (disa) trunk continue/disconnect codes 25-12-01 alternate trunk group routing for disa assign the trunk route that disa callers access if they dial the alternate trunk route access code. Refer to central office calls, placing on page 1-24...

  • Page 433

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 423 20-28-03 trunk to trunk conversation – conversation continue time when program 14-01-25 is enabled, determine the time a call is extended when the user dials the continue code (defined in program 20-28-01). 0~64800 (seconds) (defau...

  • Page 434: Operation

    Issue 5.0 univerge sv8100 1 - 424 direct inward system access (disa) operation to place a disa call into the system: 1. Dial the telephone number that rings the disa trunk. 2. Wait for the disa trunk to automatically answer with a unique dial tone. 3. Dial the 6-digit disa password (access code). 4....

  • Page 435

    Univerge sv8100 issue 5.0 direct inward system access (disa) 1 - 425 5. Dial an extension. - or - dial 9 for trunk group routing or ars. - or - dial alternate trunk route access code (if enabled). - or - dial 804 + a trunk group number (1~100) for an outside call. - or - dial 805 + a trunk number (1...

  • Page 436

    Issue 5.0 univerge sv8100 1 - 426 direct inward system access (disa) to use the continue code to extend a disa call: 1. An external call connects to an external number (either by transferring with tandem trunking or by disa caller). 2. After the programmed time (program 25-07-07), a warning tone is ...

  • Page 437: Description

    Univerge sv8100 issue 5.0 direct station selection (dss) console 1 - 427 direct station selection (dss) console description the dss console gives a multiline terminal user a busy lamp field (blf) and one-button access to extensions, trunks, and system features. This saves time for users that do a lo...

  • Page 438

    Issue 5.0 univerge sv8100 1 - 428 direct station selection (dss) console conditions changing flash patterns for dss consoles also changes them for hotline keys. When installing a dss, the system must auto-detect the console for the leds to function correctly. When connecting the dss to an extension ...

  • Page 439: System Availability

    Univerge sv8100 issue 5.0 direct station selection (dss) console 1 - 429 when a multiline terminal user is on a call, they can transfer to another station by pressing a dss key for that station. It is not necessary to press transfer to transfer to another station using a dss key. . When a multiline ...

  • Page 440

    Issue 5.0 univerge sv8100 1 - 430 direct station selection (dss) console required component(s) none.

  • Page 441: Related Features

    Univerge sv8100 issue 5.0 direct station selection (dss) console 1 - 431 related features automatic call distribution (acd) call forwarding central office calls, answering central office calls, placing door box night service one-touch calling paging, external paging, internal programmable function k...

  • Page 442: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 432 direct station selection (dss) console guide to feature programming program number program name description/comments assigned data 10-03-01 etu setup (dlca pkg setup) – terminal type (b1) use to setup and confirm the basic configuration data for terminal type (b1). ...

  • Page 443

    Univerge sv8100 issue 5.0 direct station selection (dss) console 1 - 433 30-02-01 dss console extension assignment – extension number the extension number for the multiline terminal connected with the dss console (up to eight digits). Up to eight digits. (default not assigned) 30-03-01 dss console k...

  • Page 444

    Issue 5.0 univerge sv8100 1 - 434 direct station selection (dss) console 30-05-10 dss console lamp table – hotel status code 2 (hotel dss) use to define the led patterns for hotel status code 2 on the dss consoles. 0~7 [default = 1 (fl)] 30-05-11 dss console lamp table – hotel status code 3 (hotel d...

  • Page 445: Operation

    Univerge sv8100 issue 5.0 direct station selection (dss) console 1 - 435 operation calling an extension from your dss console: 1. Press the dss console key. . If the call voice-announces, you can make it ring by dialing 1. . If you do not have handsfree, you must lift the handset to speak. Answering...

  • Page 446

    Issue 5.0 univerge sv8100 1 - 436 direct station selection (dss) console making an internal page using your dss console: 1. Press the dss console internal page zone key (group key 1~64). . If the zone you want is busy, try again later. . If you do not have handsfree, lift the handset to make your an...

  • Page 447

    Univerge sv8100 issue 5.0 direct station selection (dss) console 1 - 437 using a dss console key as a one-touch or programmable function key: . A user can have dss console keys programmed as one-touch keys. These keys can be used for direct station selection, trunk calling, personal speed dial, spee...

  • Page 448

    Issue 5.0 univerge sv8100 1 - 438 direct station selection (dss) console.

  • Page 449: Directed Call Pickup

    Univerge sv8100 issue 5.0 directed call pickup 1 - 439 directed call pickup description directed call pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With directed call pickup, ...

  • Page 450: Related Features

    Issue 5.0 univerge sv8100 1 - 440 directed call pickup related features call arrival (car) keys department calling group call pickup hold hotline park secretary call pickup secondary incoming extension transfer virtual extensions inmail.

  • Page 451: Guide to Feature Programming

    Univerge sv8100 issue 5.0 directed call pickup 1 - 441 guide to feature programming operation to use directed call pickup to intercept a call to a co-worker’s extension: 1. Pick up the handset or press speaker. 2. Dial 715. 3. Dial number of extension whose call you want to intercept. Program number...

  • Page 452

    Issue 5.0 univerge sv8100 1 - 442 directed call pickup . If more than one call is coming in, the system sets the priority for which call it answers first..

  • Page 453: Directory Dialing

    Univerge sv8100 issue 5.0 directory dialing 1 - 443 directory dialing description directory dialing allows a multiline terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of directory dialing: spd–speed dials ext–...

  • Page 454: Related Features

    Issue 5.0 univerge sv8100 1 - 444 directory dialing related features last number redial name storing speed dial – system/group/station softkeys guide to feature programming program number program name description/comments assigned data 20-13-51 class of service options (supplementary service) – numb...

  • Page 455: Operation

    Univerge sv8100 issue 5.0 directory dialing 1 - 445 operation to use directory dialing from a multiline terminal with an lcd: 1. Press the dir softkey. 2. Press the softkey for the directory dialing type: o spd–speed dials o ext–co-worker’s extensions o sta–personal speed dials o telbk–telephone boo...

  • Page 456

    Issue 5.0 univerge sv8100 1 - 446 directory dialing this page intentionally left blank.

  • Page 457: Description

    Univerge sv8100 issue 5.0 distinctive ringing, tones and flash patterns 1 - 447 distinctive ringing, tones and flash patterns description distinctive ringing, tones and flash patterns provide extension users with audible and visual call status signals. This lets users tell the type of calls by liste...

  • Page 458: System Availability

    Issue 5.0 univerge sv8100 1 - 448 distinctive ringing, tones and flash patterns o await answer transfer when a ring group call rings a single line station, the blf indication shows busy. The priority of the large led is as follows: 1. Co call ringing 2. Message waiting received 3. Vm message waiting...

  • Page 459: Guide to Feature Programming

    Univerge sv8100 issue 5.0 distinctive ringing, tones and flash patterns 1 - 449 guide to feature programming program number program name description/comments assigned data 15-02-02 multiline telephone basic data setup – trunk ring tone from the range specified in program 22-03-01, select the multili...

  • Page 460

    Issue 5.0 univerge sv8100 1 - 450 distinctive ringing, tones and flash patterns 15-08 incoming virtual extension ring tone setup use to assign a ring tone range (0~4) to incoming virtual extensions assigned to a virtual extension key (program 15-07). Icm tone pattern, 0 = pattern 1 1 = pattern 2 2 =...

  • Page 461: Operation

    Univerge sv8100 issue 5.0 distinctive ringing, tones and flash patterns 1 - 451 operation to listen to the incoming ring choices: 1. Press speaker. 2. Dial 811. 3. Dial 1 to check ringing for intercom calls. - or - dial 2 to check ringing for trunk calls. 4. For intercom calls, select the pitch you ...

  • Page 462

    Issue 5.0 univerge sv8100 1 - 452 distinctive ringing, tones and flash patterns dial 2 to change ringing for trunk calls. 4. Select the pitch (1~8). 5. Press speaker to hang up..

  • Page 463: Do Not Disturb

    Univerge sv8100 issue 5.0 do not disturb 1 - 453 do not disturb description do not disturb blocks incoming calls and paging announcements. Dnd permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate dnd while their telephone is idle o...

  • Page 464: System Availability

    Issue 5.0 univerge sv8100 1 - 454 do not disturb forwarded extension hear dnd tone. If an extension activates dnd option 4, other extensions can still forward calls to it, but the callers hear dnd tone. An extension user can override call forwarding or do not disturb at another extension using any o...

  • Page 465

    Univerge sv8100 issue 5.0 do not disturb 1 - 455 call forwarding/do not disturb override central office calls, answering direct inward line (dil) distinctive ringing, tones and flash patterns selectable display messaging.

  • Page 466: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 456 do not disturb guide to feature programming operation to activate or deactivate do not disturb while your extension is idle: multiline terminal using softkeys 1. Do not lift handset. Program number program name description/comments assigned data 11-11-08 service cod...

  • Page 467

    Univerge sv8100 issue 5.0 do not disturb 1 - 457 2. Press program softkey. 3. Press dnd softkey. 4. Press set softkey. 5. Choose the following softkey ext icm all cfwto 6. Ext=incoming trunk calls blocked icm=incoming intercom, paging, call forwards and transferred trunk calls blocked. All=all calls...

  • Page 468

    Issue 5.0 univerge sv8100 1 - 458 do not disturb 4 = call forwards blocked.

  • Page 469: Door Box

    Univerge sv8100 issue 5.0 door box 1 - 459 door box description the door box is a self-contained intercom unit typically used to monitor an entrance door. A visitor at the door can press the door box call button (like a door bell). The door box then sends chime tones to all extensions programmed to ...

  • Page 470: System Availability

    Issue 5.0 univerge sv8100 1 - 460 door box each channel in the pgd(2)-u10 adp has a jumper which must be set for door box operation. Refer to the univerge sv8100 system hardware manual for additional details. A single line telephone (slt), connected to an apr does not ring when the door phone rings ...

  • Page 471: Guide to Feature Programming

    Univerge sv8100 issue 5.0 door box 1 - 461 guide to feature programming program number program name description/comments assigned data 10-03-01 (1) etu setup (dlca pkg setup) – terminal type (b1) use to setup and confirm the basic configuration data for terminal type (b1). 0 = not set 1 = multiline ...

  • Page 472

    Issue 5.0 univerge sv8100 1 - 462 door box 32-01-02 door box timers – door lock cancel time set the time the door box strike stays open when the single line telephone user hookflashes or a multiline terminal user presses the recall key. 0~64800 (seconds) (default = 10 seconds) 32-01-03 door box time...

  • Page 473: Operation

    Univerge sv8100 issue 5.0 door box 1 - 463 operation to call a door box: multiline terminal 1. Press speaker 2. Dial 802. 3. Dial door box number (1~8). Single line telephone 1. Lift the handset. 2. Dial 802. 3. Dial door box number (1~8). To activate the door box strike: multiline terminal 1. While...

  • Page 474

    Issue 5.0 univerge sv8100 1 - 464 door box single line telephone if you are busy on a call, an off-hook signal is heard indicating the incoming door box call. 1. Press the flash key or hookflash to place your active call on hold. 2. Dial the door box access code (802 by default) plus the door box nu...

  • Page 475

    Univerge sv8100 issue 5.0 door box 1 - 465 to cancel call forwarding off-premise for a door box: 1. At the multiline terminal, press speaker + dial sc 822. - or - at the multiline terminal only, press external forward by doorphone key (program 15-07-01 or sc 851, code 54). - or - at the single line ...

  • Page 476

    Issue 5.0 univerge sv8100 1 - 466 door box this page intentionally left blank.

  • Page 477: Drop Key

    Univerge sv8100 issue 5.0 drop key 1 - 467 drop key description the drop key abandons a call while retaining the pbx/centrex line to originate another call. The drop key is provided by programming a programmable function key. This feature allows recall to be used to provide a hookflash to the pbx or...

  • Page 478: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 468 drop key guide to feature programming program number program name description/comments assigned data 11-12-42 service code setup (for service access) – flash on trunk lines use to customize the flash on trunk lines service codes. Slt (default = 806) 11-12-59 service...

  • Page 479: Operation

    Univerge sv8100 issue 5.0 drop key 1 - 469 operation to use the drop key from a multiline terminal with a co/pbx call in progress: 1. Press the function key programmed as a drop key. 2. Receive the new co/pbx dial tone. 3. Dial the desired number. 81-10-07 coi initial data setup – hookflash time sel...

  • Page 480

    Issue 5.0 univerge sv8100 1 - 470 drop key to use the feature key plus recall key from a multiline terminal with a co/pbx call in progress: 1. Press feature. 2. Press recall. . Receive the new co/pbx dial tone. 3. Dial the desired number. To use the drop key feature from a single line telephone with...

  • Page 481: Dt700 Large Led Indication

    Univerge sv8100 issue 5.0 dt700 large led indication 1 - 471 dt700 large led indication description from v3.0 software or higher the dt700 large led indication allows for different colours to be displayed on the large led for different incoming call scenarios presented to the dt700 handset. Conditio...

  • Page 482: Related Features

    Issue 5.0 univerge sv8100 1 - 472 dt700 large led indication related features central office calls, answering intercom virtual extensions.

  • Page 483: Guide to Feature Programming

    Univerge sv8100 issue 5.0 dt700 large led indication 1 - 473 guide to feature programming program number program name description/comments assigned data 14-01-35 trunk basic setup – dt700 led (trunk) illumination setup use to customize the colour of the large led for incoming signalling trunk calls ...

  • Page 484

    Issue 5.0 univerge sv8100 1 - 474 dt700 large led indication this page intentionally left blank.

  • Page 485: Embedded Vrs

    Embedded vrs 1 - 475 e embedded vrs description the pz-vm21 daughter board provides the option for the voice response system (vrs) which gives the system voice recording and playback ability. The vrs compactflash card provides up to 100 system messages (general message, automated attendant greetings...

  • Page 486

    Issue 5.0 univerge sv8100 1 - 476 embedded vrs service. This allows you to give recording ability to the system administrator or communications manager, for example, but not any other employee. The message waiting led at each telephone flashes when a new general message is recorded. After the extens...

  • Page 487: System Availability

    Univerge sv8100 issue 5.0 embedded vrs 1 - 477 the maximum number of embedded vrs ports is 1 if a vm21 card is installed, the embedded vrs is not available conditions before embedded vrs is functional it is necessary to install the required prompts. These are available either via the technical dvd o...

  • Page 488: Related Features

    Issue 5.0 univerge sv8100 1 - 478 embedded vrs related features transfer operator music on hold guide to feature programming program number program name description/comments assigned data 11-10-20 service code setup (for system administrator) – vrs - record/ erase message define the service code to ...

  • Page 489

    Univerge sv8100 issue 5.0 embedded vrs 1 - 479 20-17-01 operator extension – operator’s extension number designate an extension an operator. When a message is left in the embedded vrs mailbox, the notification is displayed on this extension up to eight digits (default not assigned) 21-01-02 system o...

  • Page 490

    Issue 5.0 univerge sv8100 1 - 480 embedded vrs 25-03-01 vrs/disa transfer ring group with incorrect dialing set the destination that automated attendant (opa) calls ring if the opa caller dials an incorrect extension number. This also sets the options for disa calls. The system allows ring groups or...

  • Page 491

    Univerge sv8100 issue 5.0 embedded vrs 1 - 481 25-06-01 vrs/disa one-digit code attendant setup – next attendant message number set up single digit dialing for automated attendant callers. For each vrs message programmed to answer outside calls (see program 25-02-01), specify the digit the automated...

  • Page 492

    Issue 5.0 univerge sv8100 1 - 482 embedded vrs 25-15-02 disa transfer target setup – disa transfer target area at no answer or busy used to assign a speed dial number when a dial tone times-out and the target extension does not answer or is busy. Speed dial bin number 0 ~ 1999. (default = 1999) vers...

  • Page 493

    Univerge sv8100 issue 5.0 embedded vrs 1 - 483 40-10-04 voice announcement service option – vrs no answer time if an extension has personal greeting enabled and all vrs ports are busy, a dil or disa call to the extension waits this time for a vrs port to become free. 0~64800 seconds (default = 0) 47...

  • Page 494: Operation

    Issue 5.0 univerge sv8100 1 - 484 embedded vrs operation vrs messages to record a vrs message: 1. Press speaker or lift the handset. - or - at a single line telephone, lift the handset. 2. Dial 716. 3. Dial 7 ( r ecord). 4. Dial the vrs message number you want to record (001~100). 5. When you hear, ...

  • Page 495

    Univerge sv8100 issue 5.0 embedded vrs 1 - 485 at a single line telephone, lift the handset. 2. Dial 716. 3. Dial 5 ( l isten). 4. Dial the embedd vrs mailbox message number to which you want to listen (091~100). . You hear the previously recorded message. If you hear a beep instead, no previous mes...

  • Page 496

    Issue 5.0 univerge sv8100 1 - 486 embedded vrs to erase a previously recorded vrs message: 1. Press speaker or lift the handset. - or - at a single line telephone, lift the handset. 2. Dial 716. 3. Dial 3 ( e rase). 4. Dial the number of the vrs message you want to erase (001~100). 5. Press hold (mu...

  • Page 497

    Univerge sv8100 issue 5.0 embedded vrs 1 - 487 general message to listen to the general message: multiline terminal only your message waiting led flashes when there is a new general message. A voice message periodically reminds you. 1. Do not lift the handset or press speaker. 2. Dial 4 ( g eneral)....

  • Page 498

    Issue 5.0 univerge sv8100 1 - 488 embedded vrs this page intentionally left blank.

  • Page 499: Description

    Facsimile co branch connection 1 - 489 f facsimile co branch connection description the univerge sv8100 system provides branch connection of locally provided facsimile machines to co/pbx lines. Additional dedicated co/pbx lines are not required for a facsimile to operate. The facsimile shares any co...

  • Page 500: System Availability

    Issue 5.0 univerge sv8100 1 - 490 facsimile co branch connection system availability terminals none required component(s) cd-4cotb related features none.

  • Page 501: Guide to Feature Programming

    Univerge sv8100 issue 5.0 facsimile co branch connection 1 - 491 guide to feature programming program number program name description/comments assigned data 14-02-14 analog trunk data setup – loop start/ground start select loop start (0) or ground start (1) for the trunk. 0 = loop start (loop) 1 = g...

  • Page 502: Operation

    Issue 5.0 univerge sv8100 1 - 492 facsimile co branch connection operation none 22-08-01 dil/irg no answer destination a dil that rings its programmed destination longer than this interval diverts to the dil no answer ring group (set in program 22-08). 0 (no setting) 001~100 (incoming ring group) 10...

  • Page 503: Flash

    Univerge sv8100 issue 5.0 flash 1 - 493 flash description flash allows an extension user to access certain co and pbx features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected telco or pbx offers. You must set the flash param...

  • Page 504

    Issue 5.0 univerge sv8100 1 - 494 flash guide to feature programming program number program name description/comments assigned data 11-12-42 service code setup (for service access) – flash on trunk lines use to customize the service codes for flash on trunk lines. Slt (default = 806) 14-02-03 analog...

  • Page 505

    Univerge sv8100 issue 5.0 flash 1 - 495 81-10-08 cot initial data setup – hookflash time selection 2 set the open loop disconnect duration (16~4080 ms) for analog trunk cd-4cotb circuits program 81-10-08. 0 = 20 ms 1 = 40 ms 2 = 60 ms 3 = 80 ms 4 = 100 ms 5 = 140 ms 6 = 160 ms 7 = 200 ms 8 = 400 ms ...

  • Page 506: Operation

    Issue 5.0 univerge sv8100 1 - 496 flash operation to flash the trunk you are on: from a multiline terminal 1. Press recall. From a single line telephone 1. Hookflash. 2. Dial 806..

  • Page 507: Flexible Length Ddi

    Univerge sv8100 issue 5.0 flexible length ddi 1 - 497 flexible length ddi description flexible length ddi is an extension to normal ddi overlap reception. Previously, the system expected exactly the number of ddi digits that are configured in prg22-09. With the addition of flexible length ddi whilst...

  • Page 508: System Availability

    Issue 5.0 univerge sv8100 1 - 498 flexible length ddi the normal ddi’s range is from 100 to 280, the voice mail boxes are reachable with 3100~3280, faxes are received using 1009~2809. Both ddis shall be routed to the same ums system connect via s-bus; with numbers 4xxx and 5xxx. The resulting ddi se...

  • Page 509: Related Features

    Univerge sv8100 issue 5.0 flexible length ddi 1 - 499 required component(s) v2.00 system software of later. Related features direct inward dialing (did) department calling guide to feature programming operation none program number program name description/comments assigned data 22-09-01 expected num...

  • Page 510

    Issue 5.0 univerge sv8100 1 - 500 flexible length ddi.

  • Page 511: Flexible System Numbering

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 501 flexible system numbering description flexible system numbering lets you reassign the system port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory te...

  • Page 512

    Issue 5.0 univerge sv8100 1 - 502 flexible system numbering conditions programming follows a telephone extension number, not the port number in most cases. If you relocate a telephone, you may need to change additional programming. For example, if you change the extension assigned to a port in progr...

  • Page 513

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 503 default setting extensions and virtuals are numbered in the following order: program 11-02-01 and program 11-04-01 physical extensions: extn port 1 = 101 ~ extn port 99 = 199 extn port 100 = 3101 ~ extn port 256 = 3257 virtual extensions/ca...

  • Page 514: System Availability

    Issue 5.0 univerge sv8100 1 - 504 flexible system numbering system availability terminals all stations required component(s) none related features none.

  • Page 515: Guide to Feature Programming

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 505 guide to feature programming program number program name description/comments assigned data 11-01-01 system numbering – service code customize the system internal (intercom) numbering plan. Refer to univerge sv8100 system program manual 11-...

  • Page 516

    Issue 5.0 univerge sv8100 1 - 506 flexible system numbering 11-10-05 service code setup (for system administrator) – storing group speed dialing numbers use for storing group speed dialing numbers for the system administrator. Mlt (default = 854) 11-10-06 service code setup (for system administrator...

  • Page 517

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 507 11-10-24 service code setup (for system administrator) – smdr - group accumulated printout code use to customize the smdr group accumulated printouts for the system administrator. Mlt (default = 722) 11-10-25 service code setup (for system ...

  • Page 518

    Issue 5.0 univerge sv8100 1 - 508 flexible system numbering 11-11-03 service code setup (for setup/ entry operation) – call forward – no answer set the service code for setting call forwarding for no answer. Mlt, slt (default = 845) 11-11-04 service code setup (for setup/ entry operation) – call for...

  • Page 519

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 509 11-11-17 service code setup (for setup/ entry operation) – programmable function key programming (2-digit service codes) use this option to set the service code (default 751) to assign 2-digit function codes to the function keys. Mlt (defau...

  • Page 520

    Issue 5.0 univerge sv8100 1 - 510 flexible system numbering 11-11-29 service code setup (for setup/ entry operation) – delayed transfer cancellation for each extension group use to customize the delayed transfer cancellation for each extension group used for registration and setup. Mlt, slt (default...

  • Page 521

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 511 11-11-44 service code setup (for setup/ entry operation) – auto attendant use to customize the auto attendant used for registration and setup. Mlt, slt (default = 790) 11-11-45 service code setup (for setup/ entry operation) – set/cancel ca...

  • Page 522

    Issue 5.0 univerge sv8100 1 - 512 flexible system numbering 11-11-58 service code setup (for setup/ entry operation) – call forward with personal greeting set the service code for setting call forwarding with personal greeting. Mlt, slt (default = 795) 11-12-01 service code setup (for service access...

  • Page 523

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 513 11-12-15 service code setup (for service access) – specified trunk access use to customize the service codes which are used for specified trunk access. Mlt, slt (default = 805) 11-12-16 service code setup (for service access) – trunk access...

  • Page 524

    Issue 5.0 univerge sv8100 1 - 514 flexible system numbering 11-12-28 service code setup (for service access) – call pickup for another group use to customize the service codes for call pickup for another group which are used for service access. Mlt, slt (default = 869) 11-12-29 service code setup (f...

  • Page 525

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 515 11-12-42 service code setup (for service access) – flash on trunk lines use to customize the service codes which are used for flash on trunk lines. Slt (default = 806) 11-12-43 service code setup (for service access) – answer no-ring line (...

  • Page 526

    Issue 5.0 univerge sv8100 1 - 516 flexible system numbering 11-12-57 service code setup (for service access) – tandem trunking with two trunks in conference press the hold key and dial and the conference/tandem happens. Mlt, slt (default = 753) 11-12-58 service code setup (for service access) – tran...

  • Page 527

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 517 11-14-02 service code setup (for hotel) – cancel dnd for own extension use to customize the cancel dnd for own extension used with the hotel/motel feature. Mlt, slt (default = 728) 11-14-03 service code setup (for hotel) – set dnd for other...

  • Page 528

    Issue 5.0 univerge sv8100 1 - 518 flexible system numbering 11-14-15 service code setup (for hotel) – room status change for other extension use to customize the room status change for other extension service codes which are used with the hotel/motel feature. Mlt, slt (default = 741) 11-14-16 servic...

  • Page 529

    Univerge sv8100 issue 5.0 flexible system numbering 1 - 519 11-15-09 service code setup, administrative (for special access) – transfer to incoming ring group when a call is transferred using this service code, it is transferred to the ring group destination for that incoming trunk. For example, tru...

  • Page 530: Operation

    Issue 5.0 univerge sv8100 1 - 520 flexible system numbering operation none 11-16-06 single digit service code setup – dnd/call forward override bypass customize the 1-digit service code used for dnd/call forward override. (default not assigned) 11-16-07 single digit service code setup – message wait...

  • Page 531: Flexible Timeouts

    Univerge sv8100 issue 5.0 flexible timeouts 1 - 521 flexible timeouts description the flexible timeouts feature provides a variety of timers in the resident system program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to...

  • Page 532

    Issue 5.0 univerge sv8100 1 - 522 flexible timeouts 22-01-04 20-31-08 dil no answer recall time a dil that rings its programmed destination longer than this time diverts to the dil no answer ring group (program 22-08-01). Trunk timer class is referred by the trunk. 22-01-06 20-31-09 did ring-no-answ...

  • Page 533: System Availability

    Univerge sv8100 issue 5.0 flexible timeouts 1 - 523 conditions timer classes are used for car/ve also. When timer class is set to 0 it uses the system-wide timers. All stations and trunks are assigned to timer class 0 at default. Both system-wide timers (timer class 0) and timer class timers (timer ...

  • Page 534: Related Features

    Issue 5.0 univerge sv8100 1 - 524 flexible timeouts required component(s) none related features none.

  • Page 535: Guide to Feature Programming

    Univerge sv8100 issue 5.0 flexible timeouts 1 - 525 guide to feature programming program number program name description/comments assigned data 20-01-08 system options – trunk queuing callback time set the trunk queuing callback time. A trunk queuing callback rings an extension for this interval. 0~...

  • Page 536

    Issue 5.0 univerge sv8100 1 - 526 flexible timeouts 20-31-07 timer class timer assignment – ring no answer alarm time if a trunk rings a multiline telephone longer than this interval, the system changes the ring cadence. This indicates to the user that the call has been ringing too long. 0~64800 (se...

  • Page 537

    Univerge sv8100 issue 5.0 flexible timeouts 1 - 527 20-31-16 timer class timer assignment – transfer recall time an unanswered transferred call recalls after this time to the extension that initially transferred it. 0~64800 (seconds) (default = 30 seconds) 20-31-17 timer class timer assignment – did...

  • Page 538

    Issue 5.0 univerge sv8100 1 - 528 flexible timeouts 21-01-03 system options for outgoing calls – trunk interdigit time (external) program how long an extension must wait before using the barge-in feature can be used on a call (this timer waits until it expires before putting a call in a talk state)....

  • Page 539

    Univerge sv8100 issue 5.0 flexible timeouts 1 - 529 24-01-06 system options for hold – park hold time - normal set the park hold time (0~64800 seconds). A call that is parked longer than the programmed interval recalls the extension where it was initially parked. Refer to flexible system numbering o...

  • Page 540: Operation

    Issue 5.0 univerge sv8100 1 - 530 flexible timeouts operation please refer to the feature for the operation. 25-07-10 system timers for vrs/disa – disa external paging time this is the maximum length of an external page placed by a disa caller. If the page continues longer than this time, the system...

  • Page 541: Description

    Univerge sv8100 issue 5.0 flexible transfer/virtual loopback 1 - 531 flexible transfer/virtual loopback description the virtual loopback feature gives users the ability to dial, or route, calls to the ddi routing tables by creating ddi calls internally. This can give additional flexibility in routin...

  • Page 542: System Availability

    Issue 5.0 univerge sv8100 1 - 532 flexible transfer/virtual loopback default setting none assigned system availability terminals all terminals required component(s) available, unassigned extension and trunk ports. Related features direct inward dialing (did) direct inward dial (dil) direct inward sy...

  • Page 543: Guide to Feature Programming

    Univerge sv8100 issue 5.0 flexible transfer/virtual loopback 1 - 533 guide to feature programming operation example by default it is not possible to directly dial an incoming ring group (irg) but by configuring the virtual loopback it is possible to dial a 'pilot number' for this purpose. 1. Enter r...

  • Page 544

    Issue 5.0 univerge sv8100 1 - 534 flexible transfer/virtual loopback o easy edit reference o blade configuration, virtual loopbacks, virtual loopback -extension port. 4. Give the department group a pilot number (e.G. 5 - re-configuration of system numbering will be required for this.) o easy edit re...

  • Page 545: Forced Trunk Disconnect

    Univerge sv8100 issue 5.0 forced trunk disconnect 1 - 535 forced trunk disconnect description forced trunk disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced trunk disconnect lets a user acce...

  • Page 546: Operation

    Issue 5.0 univerge sv8100 1 - 536 forced trunk disconnect guide to feature programming operation to disconnect a busy trunk: multiline terminal 1. Press line key for trunk. - or - dial trunk access code (805 + trunk number). . You hear busy tone. Trunk numbers are 001~200. 2. Dial the service code (...

  • Page 547

    Univerge sv8100 issue 5.0 forced trunk disconnect 1 - 537 - or - dial the trunk access code (805 + trunk number) for the trunk disconnected in step 2. Single line telephone 1. Dial trunk access code (805 + trunk number). . You hear busy tone. Trunk numbers are 001~200. 2. Dial service code (724). . ...

  • Page 548

    Issue 5.0 univerge sv8100 1 - 538 forced trunk disconnect this page intentionally left blank.

  • Page 549: Group Call Pickup

    Group call pickup 1 - 539 g group call pickup description group call pickup allows an extension user to answer a call ringing another extension in a pickup group. This permits co-workers in the same work area to easily answer each other’s calls. The user can intercept the ringing call by dialing a c...

  • Page 550: System Availability

    Issue 5.0 univerge sv8100 1 - 540 group call pickup system availability terminals any station required component(s) none related features central office calls, answering directed call pickup programmable function keys.

  • Page 551: Guide to Feature Programming

    Univerge sv8100 issue 5.0 group call pickup 1 - 541 guide to feature programming program number program name description/comments assigned data 11-12-25 service code setup (for service access) – direct call pickup - own group use to customize the service codes for direct call pickup – own group. Mlt...

  • Page 552: Operation

    Issue 5.0 univerge sv8100 1 - 542 group call pickup operation to answer a call ringing another telephone in your pickup group: 1. Pick up the handset or press speaker. 2. At multiline terminal only, press the group call pickup key (program 15-07 or sc 851: 24). - or - dial 856 or 867. . Service code...

  • Page 553

    Univerge sv8100 issue 5.0 group call pickup 1 - 543 dial 868 and the group number (1~9 or 01~64)..

  • Page 554

    Issue 5.0 univerge sv8100 1 - 544 group call pickup this page intentionally left blank.

  • Page 555: Group Listen

    Univerge sv8100 issue 5.0 group listen 1 - 545 group listen description group listen permits a multiline terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation. Group liste...

  • Page 556: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 546 group listen guide to feature programming operation to initiate group listen: 1. Place or answer call using the handset. 2. Press speaker twice (but do not hang up). . Speaker flashes slowly. . You can talk to the caller through your handset. Your co-workers hear yo...

  • Page 557: Handset Mute

    Handset mute 1 - 547 h handset mute description handset mute is provided to most terminals connected to the univerge sv8100 system. While talking on the multiline terminal handset, a station user can press a programmable function button to mute the transmit speech path. The station user can still he...

  • Page 558: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 548 handset mute guide to feature programming operation while talking on a terminal handset: 1. Press the handset transmission cut-off key (program15-07-01; key 40 or sc 851 key code 40). Program number program name description/comments assigned data 15-07-01 programmab...

  • Page 559: Handsfree and Monitor

    Univerge sv8100 issue 5.0 handsfree and monitor 1 - 549 handsfree and monitor description handsfree allows a multiline terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick u...

  • Page 560: System Availability

    Issue 5.0 univerge sv8100 1 - 550 handsfree and monitor system availability terminals all multiline terminals required component(s) none related features central office calls, answering central office calls, placing microphone cutoff.

  • Page 561: Guide to Feature Programming

    Univerge sv8100 issue 5.0 handsfree and monitor 1 - 551 prime line selection guide to feature programming operation to talk handsfree: 1. Press speaker, trunk line key or virtual extension key. 2. Place the call. 3. Speak toward the telephone when the called party answers. Program number program nam...

  • Page 562

    Issue 5.0 univerge sv8100 1 - 552 handsfree and monitor to change a handset call into a handsfree call: 1. Press speaker and hang up the handset. 2. Press speaker again to hang up. To change a handsfree call into a handset call: 1. Lift the handset..

  • Page 563

    Univerge sv8100 issue 5.0 handsfree and monitor 1 - 553 to turn on/off monitor: 1. Press mic, feature + 1, or the microphone function key (program 15-07 or sc 851 : 02) to turn on or off the microphone. . Monitor is off when mic led is lit, the microphone function key is lit, or the handset is lifte...

  • Page 564

    Issue 5.0 univerge sv8100 1 - 554 handsfree and monitor this page intentionally left blank.

  • Page 565: Description

    Univerge sv8100 issue 5.0 handsfree answerback/forced intercom ringing 1 - 555 handsfree answerback/forced intercom ringing description handsfree answerback permits an extension user to respond to a voice-announced intercom call by speaking toward the telephone, without lifting the handset. Like han...

  • Page 566: Related Features

    Issue 5.0 univerge sv8100 1 - 556 handsfree answerback/forced intercom ringing related features handsfree and monitor microphone cutoff.

  • Page 567: Guide to Feature Programming

    Univerge sv8100 issue 5.0 handsfree answerback/forced intercom ringing 1 - 557 guide to feature programming program number program name description/comments assigned data 11-11-15 system numbering – enable handsfree incoming intercom calls if required, change the service code used for setting an ext...

  • Page 568: Operation

    Issue 5.0 univerge sv8100 1 - 558 handsfree answerback/forced intercom ringing operation to enable handsfree answerback for your incoming intercom calls: 1. Press idle speaker. 2. Dial 821. 3. Press speaker to hang up. . This disables forced intercom ringing. To enable forced intercom ringing for yo...

  • Page 569

    Univerge sv8100 issue 5.0 handsfree answerback/forced intercom ringing 1 - 559 3. Press speaker to hang up. . This disables handsfree answerback. To change the way your intercom call signals the extension you are calling: 1. Dial 1. . If ringing, your call voice-announces. If voice-announced, your c...

  • Page 570

    Issue 5.0 univerge sv8100 1 - 560 handsfree answerback/forced intercom ringing this page intentionally left blank.

  • Page 571: Headset Operation

    Univerge sv8100 issue 5.0 headset operation 1 - 561 headset operation description a multiline terminal user can use a customer-provided headset in place of the handset. Like using handsfree, using the headset frees up the user’s hands for other work. However, headset operation provides privacy not a...

  • Page 572: Related Features

    Issue 5.0 univerge sv8100 1 - 562 headset operation related features handsfree answerback/forced intercom ringing programmable function keys.

  • Page 573: Guide to Feature Programming

    Univerge sv8100 issue 5.0 headset operation 1 - 563 guide to feature programming program number program name description/comments assigned data 11-11-62 service code setup (for setup/ entry operation) – headset ring volume adjustment if needed, change the service code used to adjust the headset ring...

  • Page 574: Operation

    Issue 5.0 univerge sv8100 1 - 564 headset operation operation to enable the headset: 1. Plug in the headset into the headset jack on the bottom of the telephone. 2. Program a headset key (program 15-07 or sc 851: 05). . You hear a confirmation beep. 20-09-07 class of service options (incoming call s...

  • Page 575

    Univerge sv8100 issue 5.0 headset operation 1 - 565 to use the headset: . The headset key lights when on a call. To disconnect, press the headset key again. . You can still use the handset for calls or respond to voice-announced intercom calls with the headset plugged in. The headset only activates ...

  • Page 576

    Issue 5.0 univerge sv8100 1 - 566 headset operation this page intentionally left blank.

  • Page 577: Hold

    Univerge sv8100 issue 5.0 hold 1 - 567 hold description hold lets an extension user put a call in a temporary waiting state. The caller on hold hears silence or music on hold, not conversation in the extension user’s work area. While the call waits on hold, the extension user may process calls or us...

  • Page 578: System Availability

    Issue 5.0 univerge sv8100 1 - 568 hold conditions the called extension must lift the handset or press the speaker key before the call can be placed on hold. Callers on hold hear music on hold, if programmed. An extension can have function keys for system hold and exclusive hold. Analog single line t...

  • Page 579: Guide to Feature Programming

    Univerge sv8100 issue 5.0 hold 1 - 569 guide to feature programming program number program name description/comments assigned data 11-12-30 service code setup (for service access) – specified trunk answer if required, redefine the service code used to answer a specific trunk which is either ringing ...

  • Page 580

    Issue 5.0 univerge sv8100 1 - 570 hold 15-02-06 multiline telephone basic data setup – hold key operating mode use this option to set the function of the multiline hold key. The hold key can activate normal hold or exclusive hold. 0 = normal (common) 1 = exclusive hold (default = 0) 15-02-07 multili...

  • Page 581: Operation

    Univerge sv8100 issue 5.0 hold 1 - 571 operation system hold to place an outside call on system hold: press hold. 20-11-10 class of service options (hold/ transfer service) – group hold answer in an extension class of service, enable (1) or disable (0) an extension ability to pick up a call placed o...

  • Page 582

    Issue 5.0 univerge sv8100 1 - 572 hold to pick up an outside call on system hold: press the flashing cap key. - or - if you know the specific line number, dial 772 + line number (001~200). Exclusive hold to place an outside call on exclusive hold: press the exclusive hold key (program 15-07-01 or sc...

  • Page 583

    Univerge sv8100 issue 5.0 hold 1 - 573 to pick up a call on group hold: 1. Press speaker. 2. Dial 862. Single line telephone 1. Lift the handset. 2. Dial 862. Intercom hold to place an intercom call on intercom hold: 1. Press hold. 2. Press speaker to hang up. To pick up an intercom call on intercom...

  • Page 584

    Issue 5.0 univerge sv8100 1 - 574 hold this page intentionally left blank.

  • Page 585: Hot Key-Pad

    Univerge sv8100 issue 5.0 hot key-pad 1 - 575 hot key-pad description the hot key-pad feature allows the user to place a call without lifting the handset or pressing speaker. When the user dials another extension number on an idle telephone with hot key-pad enabled, the speaker lights and the intern...

  • Page 586: Related Features

    Issue 5.0 univerge sv8100 1 - 576 hot key-pad required software: none related features central office calls, placing class of service dialing number preview hotline intercom voice response system (vrs) guide to feature programming operation to place an intercom call using hot key-pad: the multiline ...

  • Page 587

    Univerge sv8100 issue 5.0 hot key-pad 1 - 577 dial the extension. Dialed extension rings. To place a trunk call using hot key-pad: the multiline terminal is idle. No need to press speaker key. Dial the trunk access code, 9 by default, and the external destination number you wish to call..

  • Page 588

    Issue 5.0 univerge sv8100 1 - 578 hot key-pad this page intentionally left blank.

  • Page 589: Hotel/motel

    Univerge sv8100 issue 5.0 hotel/motel 1 - 579 hotel/motel description your univerge sv8100 telephone system provides hotel/motel services in addition to the many features available to business users. These hotel/motel services help you run your facility more efficiently, save you time and money and ...

  • Page 590

    Issue 5.0 univerge sv8100 1 - 580 hotel/motel use wake up call as a meeting reminder (e.G., for convention attendees). Single digit dialing single digit dialing gives your guests one-touch access to your important hotel/motel services. They can lift the handset and press a single key for: extensions...

  • Page 591

    Univerge sv8100 issue 5.0 hotel/motel 1 - 581 room name can only be displayed on terminals set to 0 (normal) in program 42-02-01. The com port is fixed at 9600 bauds, eight data bits, one stop bit, and no parity. Refer to the online univerge sv8100 hotel/motel services guide for complete programming...

  • Page 592

    Issue 5.0 univerge sv8100 1 - 582 hotel/motel flexible numbering plan to simplify dialing guests and services in your facility, customize your system to have room numbers match phone extension numbers. For example, if the rooms on the first floor are numbered 100~120, the corresponding room extensio...

  • Page 593: System Availability

    Univerge sv8100 issue 5.0 hotel/motel 1 - 583 default settings not enabled system availability terminals: all terminals required component(s) dss console when using the pva pms the following licenses affect this feature: sv8100 hotel/motel license: lk-sys-hm-lic (feature code 0007) this license is r...

  • Page 594: Related Features

    Issue 5.0 univerge sv8100 1 - 584 hotel/motel sv8100 hotel/motel license: lk-sys-hm-lic (feature code 0007) this license is required to enable the hotel feature in the sv8100. Um8000 hotel/motel license: lks-ums-hotel-pms-lic (feature code 1407) this license is only required when using the um8000 ma...

  • Page 595: Guide to Feature Programming

    Univerge sv8100 issue 5.0 hotel/motel 1 - 585 guide to feature programming program number program name description/comments assigned data 10-20-01 lan setup for external equipment – tcp port define the tcp port (0~65535) when communicating to the smdr (type 5). 0~65535 default: external device 1 (ct...

  • Page 596

    Issue 5.0 univerge sv8100 1 - 586 hotel/motel 11-14-05 service code setup (for hotel) – set wake up call for own extension customize the set wake up call for own extension used with the hotel/motel feature (cd-cp00 must be licensed for hotel/motel). Mlt, slt (default = 731) 11-14-06 service code set...

  • Page 597

    Univerge sv8100 issue 5.0 hotel/motel 1 - 587 11-14-15 service code setup (for hotel) – room status change for other extension customize the room status change for other extension service codes which are used with the hotel/motel feature (cd-cp00 must be licensed for hotel/motel). Mlt, slt (default ...

  • Page 598

    Issue 5.0 univerge sv8100 1 - 588 hotel/motel 20-13-17 class of service options (supplementary service) – barge-in tone/display (intrusion tone) turn off or on the barge-in (intrusion) tone. If disabled, this also turns off the barge-in display at the called extension. 0 = off 1 = on (default = 1 fo...

  • Page 599

    Univerge sv8100 issue 5.0 hotel/motel 1 - 589 42-01-03 system options for hotel/motel – wake up call no answer assign the wake up call no answer options for hotel/motel service. 0 = no transfer 1 = transfer to the operator (default = 0) 42-01-04 system options for hotel/motel – setup message mode fo...

  • Page 600

    Issue 5.0 univerge sv8100 1 - 590 hotel/motel 42-03-05 class of service options (hotel/ motel) – wake up call setting for other extension set the hotel/motel wake up call setting for other extension cos options. 0 = off 1 = on (default = 0 for cos 1~15) 42-03-06 class of service options (hotel/ mote...

  • Page 601: Operation

    Univerge sv8100 issue 5.0 hotel/motel 1 - 591 refer to the on line univerge sv8100 hotel/motel services manual for complete programming information. Operation refer to the on line univerge sv8100 hotel/motel services manual for complete operation information. 42-05-03 hotel room status printer – wak...

  • Page 602

    Issue 5.0 univerge sv8100 1 - 592 hotel/motel.

  • Page 603: Hotline

    Univerge sv8100 issue 5.0 hotline 1 - 593 hotline description hotline gives a multiline terminal user one-button calling and transfer to another extension (the hotline partner). Hotline helps co-workers that work closely together. The hotline partners can call or transfer calls to each other just by...

  • Page 604: Related Features

    Issue 5.0 univerge sv8100 1 - 594 hotline a hotline is a uniquely programmed function key. Default setting disabled related features automatic call distribution (acd) distinctive ringing, tones and flash patterns direct station selection (dss) console do not disturb handsfree answerback/forced inter...

  • Page 605: Guide to Feature Programming

    Univerge sv8100 issue 5.0 hotline 1 - 595 guide to feature programming program number program name description/comments assigned data 15-07-01 programmable function keys assign a function key for hotline (code 01 + partner’s extension number). Line key 1~48 0~99 (normal function code 851 by default)...

  • Page 606

    Issue 5.0 univerge sv8100 1 - 596 hotline 20-13-06 class of service options (supplementary service) – automatic off-hook signaling (automatic override) program 20-02-03 and program 20-13-06 set the conditions under which a hotline, reverse voice over or dss console key indicates that an extension is...

  • Page 607

    Univerge sv8100 issue 5.0 hotline 1 - 597 30-05-09 dss console lamp table – hotel status code 1 (hotel dss) use to define the led patterns for hotel status code 1 on the dss consoles. 0~7 [default = 7 (on)] 30-05-10 dss console lamp table – hotel status code 2 (hotel dss) use to define the led patte...

  • Page 608

    Issue 5.0 univerge sv8100 1 - 598 hotline table 1-11 extension busy setup program 20-13-06 program 20-02-03 blf 1 status busy status 1 1 0 off no 2 1 1 on yes 3 0 0 on yes 4 0 1 on yes 1 blf is on for extension receiving a voice announced intercom call..

  • Page 609: Operation

    Univerge sv8100 issue 5.0 hotline 1 - 599 operation to place a call to your hotline partner: 1. Press the hotline key (program 15-07 or sc 851: 01 + partner’s extension number). . You can optionally lift the handset after this step for privacy. To transfer your outside call to your hotline partner: ...

  • Page 610

    Issue 5.0 univerge sv8100 1 - 600 hotline this page intentionally left blank.

  • Page 611: Howler Tone Service

    Univerge sv8100 issue 5.0 howler tone service 1 - 601 howler tone service description howler tone service provides a howler tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions howler tone is generated...

  • Page 612

    Issue 5.0 univerge sv8100 1 - 602 howler tone service this page intentionally left blank.

  • Page 613: Intercom

    Intercom 1 - 603 i intercom description intercom gives extension users access to other extensions. This provides the system with complete internal calling ability. Handsfree answerback/forced intercom ringing handsfree answerback permits an extension user to respond to a voice-announced intercom cal...

  • Page 614: System Availability

    Issue 5.0 univerge sv8100 1 - 604 intercom default setting enabled system availability terminals all terminals required component(s) none related features handsfree answerback/forced intercom ringing intercom line preference name storing.

  • Page 615: Guide to Feature Programming

    Univerge sv8100 issue 5.0 intercom 1 - 605 guide to feature programming program number program name description/comments assigned data 11-11-13 service code setup (for setup/ entry operation) – display language selection for multiline terminal select the service code which can be used at an extensio...

  • Page 616

    Issue 5.0 univerge sv8100 1 - 606 intercom handsfree answerback/forced intercom ringing: 20-17-01 operator extension – operator’s extension number define the extension numbers which are to be used by operators. Up to eight digits (default = 101) 20-18-01 service tone timers – extension dial tone tim...

  • Page 617

    Univerge sv8100 issue 5.0 intercom 1 - 607 20-08-10 class of service options (outgoing call service) – signal/ voice call turns off or on an extension allowing it to force handsfree answerback or forced intercom ringing for outgoing intercom calls. 0 = off 1 = on (default = 1 for cos 1~15) 20-09-05 ...

  • Page 618: Operation

    Issue 5.0 univerge sv8100 1 - 608 intercom operation to place an intercom call: 1. At multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial extension number (or 0 for your operator). . Your call may voice-announce or ring the called extension. Dial 1 to change...

  • Page 619

    Univerge sv8100 issue 5.0 intercom 1 - 609 2. Dial the extension number. . You display shows your telephone extension number, port number and extension/department group. . You can also check any other extension numbers information by pressing help + the extension number. 3. Press exit to return the ...

  • Page 620

    Issue 5.0 univerge sv8100 1 - 610 intercom this page intentionally left blank.

  • Page 621: Isdn Compatibility

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 611 isdn compatibility description isdn-bri integrated service digital network – basic rate interface (isdn-bri) is a public switched telephone network (pstn) service that provides two b channels and a d channel (2b + d) for voice call trunking. The b...

  • Page 622

    Issue 5.0 univerge sv8100 1 - 612 isdn compatibility caller id information. If the caller id information is restricted, the telephone display shows private. If the system is not able to provide caller id information because the telco information is not available, then the display shows out of area. ...

  • Page 623

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 613 the univerge sv8100 supports receiving the name from the network in supported formats only and cannot send the calling name. Refer to table 1-13 restrictions for calling party names . Co line service is not supported. Isdn – pri cannot be configur...

  • Page 624

    Issue 5.0 univerge sv8100 1 - 614 isdn compatibility refer to the charts below for examples: incoming call trunk number b-channel number station user 9 1 talking on tk009 10 2 11 3 12 4 13 5 14 6 15 7 16 8 17 9 18 10 19 11 20 12 21 13 22 14 …31 …23 incoming call from the network on channel 23. In mo...

  • Page 625

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 615 basic rate interface (bri) caller id name to single line telephone is not supported for isdn (brt) trunks. The system is compatible with isdn basic rate interface (bri) services. Bri services currently supported include: o basic bri call control (...

  • Page 626: System Availability

    Issue 5.0 univerge sv8100 1 - 616 isdn compatibility if a data link error is detected by the bri etu, the system tries to recover the data link and send the spid to the central office. To provide this enhancement, the bri etu must be able to indicate to the system when a data link error has occurred...

  • Page 627: Related Features

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 617 nt-1 for each bri (locally provided) related features central office calls, answering central office calls, placing direct inward dialing (did) direct inward line (dil) forced trunk disconnect station message detail recording transfer.

  • Page 628: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 618 isdn compatibility guide to feature programming isdn – bri installation program number program name description/comments assigned data 10-03-01 etu setup (bria pkg) – isdn line mode setup and confirm the basic configuration data for each cd-2bria. Use this program t...

  • Page 629

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 619 isdn – pri installation 10-06-02 isdn bri setup – did mode select the method the system uses when assigning did mode to the bri circuit. 0 = route by called party number 1 = route by redirecting number (default = 0) 10-06-03 isdn bri setup – spid ...

  • Page 630

    Issue 5.0 univerge sv8100 1 - 620 isdn compatibility 10-03-18 etu setup (prta pkg setup) – type of number select the number type for the isdn circuit. 0 = unknown 1 = international number 2 = national number 3 = network specific number 4 = subscriber number 5 = abbreviated number (default = 2) 10-03...

  • Page 631

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 621 did services for either isdn – bri or pri 21-01-03 system options for outgoing calls – trunk interdigit time (external) the time the system waits for the timer to expire before placing the call in a talk state. 0~64800 (seconds) (default = 5) 21-1...

  • Page 632

    Issue 5.0 univerge sv8100 1 - 622 isdn compatibility calling party number presentation for either isdn – bri or pri program number program name description/comments assigned data 10-03-05 etu setup (prta pkg setup) – clip information announcement based on this setting, the system includes a presenta...

  • Page 633

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 623 isdn – pri network specific assignment 21-13-01 isdn calling party number setup for extensions assign each extension a calling party number (maximum 16 digits per entry). The calling number is the subscriber number of the dial-in number. When a ca...

  • Page 634

    Issue 5.0 univerge sv8100 1 - 624 isdn compatibility smdr dialed digits for either isdn – bri or pri general isdn programs program number program name description/comments assigned data 35-02-15 smdr output options – cli/did number switching determine if the cli/did number should be displayed. 0 = c...

  • Page 635: Operation

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 625 operation none 20-09-02 class of service options (incoming call service) – caller id display turns off (0) or on (1) the caller id display at an extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-09-03 class of service options (incoming call ...

  • Page 636

    Issue 5.0 univerge sv8100 1 - 626 isdn compatibility programming flowchart for isdn-pri – answering calls start in 10-03-01, determine the mode of the dti( )-u40 etu (0=not set, 1=t-bus) in 10-03-03, enter '0'. In 10-03-03, enter '1'. In 10-03-04, select the layer 3 timer type (1-5). The timer value...

  • Page 637

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 627 should the sub-address id be displayed for incoming calls? Is smdr used? In 20-09-03, set the extension's cos to '1'. In 20-09-03, set the extension's cos to '0'. In 35-02-16, enter '0' to print the trunk port name assigned in 14-01-01 or enter '1...

  • Page 638

    Issue 5.0 univerge sv8100 1 - 628 isdn compatibility b do you want unanswered pri calls to reroute if unanswered? In 22-01-04, enter 0. In 22-01-04, enter 0. Reroute do not reroute in 22-08-01, enter the no-answer ring group for unanswered pri calls. In 22-04-01, assign extension to pri trunk's ring...

  • Page 639

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 629 programming flowchart of isdn-pri – placing calls start in 10-03-01, determine the mode of the dti( )-u40 etu (0=not set, 1=t-bus) in 10-03-03, enter '0'. In 10-03-03, enter '1'. In 10-03-04, select the layer 3 timer type (1-5). The timer value is...

  • Page 640

    Issue 5.0 univerge sv8100 1 - 630 isdn compatibility a should caller id be included in the call's setup message? In 15-01-04, enter 1 in 10-03-05 enter 1. In 15-01-04, enter 0 in 10-03-05 enter 0 no yes in 21-12-01, program the calling party number data (15 digits max.) for each trunk. In 20-06-01, ...

  • Page 641

    Univerge sv8100 issue 5.0 isdn compatibility 1 - 631 b is the amount of time the system waits before placing the call in a talk state sufficient? In 21-01-03, enter the interval for the trunk interdigit timer. Should extension users have one-button placing of outside calls? Should extension users ha...

  • Page 642

    Issue 5.0 univerge sv8100 1 - 632 isdn compatibility this page intentionally left blank.

  • Page 643: Last Number Redial

    Last number redial 1 - 633 l last number redial description last number redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last number redial saves in system memory the last...

  • Page 644: Related Features

    Issue 5.0 univerge sv8100 1 - 634 last number redial related features automatic route selection repeat redial save number dialed guide to feature programming operation to redial your last call: 1. Without lifting the handset, press redial. . The last dialed number is displayed. 2. To redial the last...

  • Page 645

    Univerge sv8100 issue 5.0 last number redial 1 - 635 . The system automatically selects a trunk from the same group as your original call and dials the last number dialed. - or - 1. At the multiline terminal, press speaker or lift the handset (optional). . The system automatically selects a trunk fr...

  • Page 646

    Issue 5.0 univerge sv8100 1 - 636 last number redial this page intentionally left blank.

  • Page 647: Line Preference

    Univerge sv8100 issue 5.0 line preference 1 - 637 line preference description line preference determines how a multiline terminal user places and answers calls. There are two types of line preference: incoming line preference and outgoing line preference. Incoming line preference incoming line prefe...

  • Page 648: System Availability

    Issue 5.0 univerge sv8100 1 - 638 line preference default setting enabled system availability terminals multiline terminals required component(s) none related features direct inward line (dil) ring groups trunk groups.

  • Page 649: Guide to Feature Programming

    Univerge sv8100 issue 5.0 line preference 1 - 639 guide to feature programming program number program name description/comments assigned data 14-05-01 trunk group – trunk group number for auto-answer of non-ringing lines, assign trunks to trunk groups. This is part of trunk group routing programming...

  • Page 650

    Issue 5.0 univerge sv8100 1 - 640 line preference 14-07-01 trunk access map setup for outgoing line preference and auto-answer of non-ringing lines, set up the trunk access maps. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access an...

  • Page 651: Operation

    Univerge sv8100 issue 5.0 line preference 1 - 641 operation ringing trunk or intercom (icm) call: lift the handset or press speaker. . The setting assigned for program 15-02-10 and program 22-01-01 determines which call is answered first. 22-04-01 incoming extension ring group assignment assign exte...

  • Page 652

    Issue 5.0 univerge sv8100 1 - 642 line preference this page intentionally left blank.

  • Page 653: Long Conversation Cutoff

    Univerge sv8100 issue 5.0 long conversation cutoff 1 - 643 long conversation cutoff description for incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires. ...

  • Page 654: Related Features

    Issue 5.0 univerge sv8100 1 - 644 long conversation cutoff related features central office calls, answering central office calls, placing direct inward system access (disa) multiple trunk types warning tone for long conversation guide to feature programming program number program name description/co...

  • Page 655: Operation

    Univerge sv8100 issue 5.0 long conversation cutoff 1 - 645 operation this feature is automatic once it is programmed. 20-21-04 system options for long conversation – long conversation cutoff for outgoing call enter the time the system waits before disconnecting outgoing trunks (0~64800 seconds). 0~6...

  • Page 656

    Issue 5.0 univerge sv8100 1 - 646 long conversation cutoff.

  • Page 657: Loop Keys

    Univerge sv8100 issue 5.0 loop keys 1 - 647 loop keys description loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. There are three types of loop keys: incoming only, outgoing only and both ways. Incoming only loop keys incoming only loop keys are for a...

  • Page 658: System Availability

    Issue 5.0 univerge sv8100 1 - 648 loop keys default setting disabled system availability terminals multiline terminals required component(s) none related features automatic route selection (ars) / central office calls, answering / central office calls, placing program incoming and outgoing access an...

  • Page 659: Guide to Feature Programming

    Univerge sv8100 issue 5.0 loop keys 1 - 649 guide to feature programming program number program name description/comments assigned data 14-05-01 trunk group – trunk group number assign trunks to trunk groups. In general, loop keys access trunks within specific trunk groups. Trunk group number: 0~100...

  • Page 660

    Issue 5.0 univerge sv8100 1 - 650 loop keys 15-07-01 programmable function keys program function keys as trunk group/loop keys (*02 or *05). For additional data, enter 0 (incoming only), 1 (outgoing only) or 2 (both ways). Use programs 15-13-01 or 15-13-02 to define the trunk groups used. Line key 1...

  • Page 661: Operation

    Univerge sv8100 issue 5.0 loop keys 1 - 651 operation to place a call on a loop key: 1. Press outgoing or both ways loop key. . You hear dial tone and the key lights green. 2. Dial number. To answer a call on a loop key: listen for ringing a look for a flashing loop key. 1. Press loop key. . The key...

  • Page 662

    Issue 5.0 univerge sv8100 1 - 652 loop keys this page intentionally left blank.

  • Page 663: Meet Me Conference

    Meet me conference 1 - 653 m meet me conference description with meet me conference, an extension user can set up a conference with their current call and up to 32 other internal or external parties. Each party joins the conference by dialing a meet me conference code. Meet me conference lets extens...

  • Page 664: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 654 meet me conference programmable function keys guide to feature programming . For additional programming for paging, refer to the paging external and paging internal features. Operation meet me external conference to make a meet me external conference: multiline term...

  • Page 665

    Univerge sv8100 issue 5.0 meet me conference 1 - 655 internal/external all call). 3. Announce the zone. 4. When a co-worker answers your page, press conf twice. 5. Repeat steps 1~4 for each co-worker you want to add. Single line telephone 1. While on a call, hookflash and dial 826. 2. Dial 803 and t...

  • Page 666

    Issue 5.0 univerge sv8100 1 - 656 meet me conference single line telephone 1. While on a call, hookflash and dial 826. 2. Dial 751 and the combined paging zone code 1~8 (for internal/external zones 1~8) or 0 (for internal/external all call). 3. Announce the zone. 4. When a co-worker answers your pag...

  • Page 667: Meet Me Paging

    Univerge sv8100 issue 5.0 meet me paging 1 - 657 meet me paging description meet me paging allows an extension user to page a co-worker and privately meet with them on a page zone. The paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one els...

  • Page 668

    Issue 5.0 univerge sv8100 1 - 658 meet me paging meet me paging transfer paging, external paging, internal programmable function keys.

  • Page 669: Guide to Feature Programming

    Univerge sv8100 issue 5.0 meet me paging 1 - 659 guide to feature programming program number program name description/comments assigned data 11-12-21 service code setup (for service access) – meet-me answer to specified internal paging group use to customize the service codes used for meet-me answer...

  • Page 670

    Issue 5.0 univerge sv8100 1 - 660 meet me paging . For additional programming information on paging, refer to the paging, external and paging, internal features. 31-02-02 internal paging group assignment – internal all call paging receiving allow or deny all call internal paging for each extension. ...

  • Page 671: Operation

    Univerge sv8100 issue 5.0 meet me paging 1 - 661 operation meet me external page to make a meet me external page: 1. At multiline terminal, press speaker or pick up the handset. - or - at the single line telephone, lift the handset. 2. Dial 803 and the external paging zone code (1~8 or 0 for all cal...

  • Page 672

    Issue 5.0 univerge sv8100 1 - 662 meet me paging 2. Dial 801 and dial the internal paging zone code (0~9, 00~32 or 00~64). - or - dial 751 and the combined paging zone code 1~8 (for internal/external zones 1~8) or 0 (for internal/external all call). 3. Announce the zone. - or - 1. At the multiline t...

  • Page 673: Meet Me Paging Transfer

    Univerge sv8100 issue 5.0 meet me paging transfer 1 - 663 meet me paging transfer description if a user wants to transfer a call to a co-worker but they do not know where the co-worker is, they can use meet me paging transfer. With meet me paging transfer, the user can page the co-worker and have th...

  • Page 674: Related Features

    Issue 5.0 univerge sv8100 1 - 664 meet me paging transfer related features meet me conference meet me paging paging, external paging, internal programmable function keys guide to feature programming program number program name description/comments assigned data 10-21-04 cd-cp00 hardware setup – exte...

  • Page 675

    Univerge sv8100 issue 5.0 meet me paging transfer 1 - 665 . For additional programming information on paging, refer to the paging, external and paging, internal features. 15-07-01 programmable function keys assign function keys for external zone paging (code 19 + zone), external all call paging (cod...

  • Page 676: Operation

    Issue 5.0 univerge sv8100 1 - 666 meet me paging transfer operation meet me external paging transfer to make a meet me external paging transfer: 1. At the multiline terminal, while on a call, press hold. - or - at the single line telephone, while on a call, hookflash. 2. Press the external paging zo...

  • Page 677

    Univerge sv8100 issue 5.0 meet me paging transfer 1 - 667 4. From a multiline terminal, when the paged party answers, press transfer or the transfer softkey. - or - from a single line telephone, when the paged party answers, hang up. . The party is transferred. To join a meet me external paging tran...

  • Page 678

    Issue 5.0 univerge sv8100 1 - 668 meet me paging transfer to join a meet me internal paging transfer: 1. At the multiline terminal, press speaker or pick up handset. - or - at the single line telephone, lift the handset. 2. Dial 863 (if your extension is in the zone called). - or - dial 864 and the ...

  • Page 679: Memo Dial

    Univerge sv8100 issue 5.0 memo dial 1 - 669 memo dial description while on an outside call, memo dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial directory assistance and ask for a client’s ...

  • Page 680: Related Features

    Issue 5.0 univerge sv8100 1 - 670 memo dial related features central office calls, placing last number redial save number dialed guide to feature programming operation to store a number while you are on a call: 1. While on a call, press memo dial key (program 15-07 or sc 851: 31). 2. Dial number you...

  • Page 681

    Univerge sv8100 issue 5.0 memo dial 1 - 671 to check to see the stored memo dial number: 1. Do not lift the handset. 2. Press memo dial key (program 15-07 or sc 851: 31). . The stored number displays. To cancel (erase) a stored memo dial number: 1. Press speaker. 2. Press the memo dial key (program ...

  • Page 682

    Issue 5.0 univerge sv8100 1 - 672 memo dial this page intentionally left blank.

  • Page 683: Message Waiting

    Univerge sv8100 issue 5.0 message waiting 1 - 673 message waiting description an extension user can leave a message waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing mw lamp at the called extension and a steadily lit mw lamp on the calling ex...

  • Page 684: System Availability

    Issue 5.0 univerge sv8100 1 - 674 message waiting conditions reminder messages require a dsp daughter board for vrs messages. Analog ports from apa or apr adapters do not provide message waiting lamping. When a user responds to a message waiting, the system does not cancel the message waiting indica...

  • Page 685

    Univerge sv8100 issue 5.0 message waiting 1 - 675 required component(s) none.

  • Page 686: Related Features

    Issue 5.0 univerge sv8100 1 - 676 message waiting related features handsfree answerback/forced intercom ringing hotel/motel programmable function keys inmail voice response system (vrs) guide to feature programming program number program name description/comments assigned data 11-10-16 service code ...

  • Page 687

    Univerge sv8100 issue 5.0 message waiting 1 - 677 15-02-35 multiline telephone basic data setup – message waiting lamp cycle for calling extension select the cycle method that the large led flashes when the extension has set message waiting. 1 = cycle 1 2 = cycle 2 3 = cycle 3 4 = cycle 4 5 = cycle ...

  • Page 688: Operation

    Issue 5.0 univerge sv8100 1 - 678 message waiting operation to leave a message waiting: 1. Call busy or unanswered extension. 2. Press the message waiting key (program 15-07 or sc 851: 38). 3. Hang up. . With multiline terminal telephones, the message waiting led lights. 80-01-02 (48) service tone s...

  • Page 689

    Univerge sv8100 issue 5.0 message waiting 1 - 679 to answer a message waiting: . When you have a message, your message waiting led flashes fast for multiline terminals. 1. At the multiline terminal, press speaker and dial 841. - or - press the message waiting key (program 15-07 or sc 851: 38). - or ...

  • Page 690

    Issue 5.0 univerge sv8100 1 - 680 message waiting to check your messages: 1. Press help. 2. Dial 841. . You can have any combination of the message types in the table below on your telephone. 3. Press vol s or vol t to scroll through your display. 4. When you find the message you want to answer, pre...

  • Page 691: Microphone Cutoff

    Univerge sv8100 issue 5.0 microphone cutoff 1 - 681 microphone cutoff description microphone cutoff lets a multiline terminal user turn off their telephone handsfree or handset microphone at any time. When activated, microphone mute prevents the caller from hearing conversations in the user’s work a...

  • Page 692: Related Features

    Issue 5.0 univerge sv8100 1 - 682 microphone cutoff related features handsfree answerback/forced intercom ringing handset mute programmable function keys guide to feature programming operation to mute your telephone handset or handsfree microphone while on a call: 1. Press mic. . This only turns off...

  • Page 693

    Univerge sv8100 issue 5.0 microphone cutoff 1 - 683 . This turns off both the handset and handsfree microphone. To turn your telephone microphone back on: 1. Press mic. . Use mic only if you pressed it initially to turn off your handsfree microphone. - or - press the microphone cutoff key (program 1...

  • Page 694

    Issue 5.0 univerge sv8100 1 - 684 microphone cutoff this page intentionally left blank.

  • Page 695: Mobile Extension

    Univerge sv8100 issue 5.0 mobile extension 1 - 685 mobile extension description a mobile extension is an external telephone (preferably a mobile phone) linked to the univerge sv8100 via a proxy port to operate as an internal slt extension. The extension sends dtmf signals to the system allowing acce...

  • Page 696

    Issue 5.0 univerge sv8100 1 - 686 mobile extension . If all external trunks are busy when a call is made to the mobile extension, ringback tone is presented giving the impression the phone is ringing. A did is directed to the mobile extension internal extension number (proxy port), and to provide in...

  • Page 697

    Univerge sv8100 issue 5.0 mobile extension 1 - 687 did toll restriction class of service dss keys though dss keys are available for the mobile extension, they cannot provide an exact indication of busy status if, for example, the mobile extension is active on a call not linked to the univerge sv8100...

  • Page 698

    Issue 5.0 univerge sv8100 1 - 688 mobile extension auto attendant 11-11-44 790 yes bypass call 11-12-01 807 yes yes conference 11-12-02 826 yes override (off-hook signalling) 11-12-03 809 yes set camp-on 11-12-04 850 yes yes cancel camp-on 11-12-05 870 yes yes switching of voice call and signal call...

  • Page 699

    Univerge sv8100 issue 5.0 mobile extension 1 - 689 answer for park hold 11-12-32 861 yes group hold 11-12-33 832 yes answer for group hold 11-12-34 862 yes personal (extension) park 11-12-35 773 yes door box access (door box can also ring the mobile extension. *# operates relay) 11-12-36 802 yes com...

  • Page 700

    Issue 5.0 univerge sv8100 1 - 690 mobile extension although some features may be available to the mobile extension, it may be advisable to disable them in class of service. There are also features that should be disabled in any case. The features to be disabled/not used for mobile extension include:...

  • Page 701

    Univerge sv8100 issue 5.0 mobile extension 1 - 691 caller id presented to the mobile extension* for type of call direct internal call – cpn of the calling phone is presented to the mobile extension (v3.0 or higher software required). Direct trunk call with cid – caller id of incoming call is present...

  • Page 702: Callback to Cell Phone

    Issue 5.0 univerge sv8100 1 - 692 mobile extension o e.G. Conference is set as *826 mobile extension receives call and answers it me dials *# to place call on hold me dial **826 to initiate conf facility me dials another party upon answer me dials *#*# to join all parties together. Note: it is at th...

  • Page 703

    Univerge sv8100 issue 5.0 mobile extension 1 - 693 figure 1-12 example - callback to cell phone conditions mobile extension must be programmed for this feature to work. In the callback to cell phone feature set program 15-22-04 to 1. If the cell phone user continues to ring over the time set in prog...

  • Page 704: System Availability

    Issue 5.0 univerge sv8100 1 - 694 mobile extension the callback to cell phone feature is not supported when using an analog trunk. If flexible ringing is set, the callback to cell phone feature works in any type of program 22-02-01 trunk setting. If flexible ringing is not set, the callback to cell ...

  • Page 705: Related Features

    Univerge sv8100 issue 5.0 mobile extension 1 - 695 related features speed dial – system/group/station caller id call forwarding direct inward dialing (did) direct inward line (dil) station message detail recording guide to feature programming program number program name description/comments assigned...

  • Page 706

    Issue 5.0 univerge sv8100 1 - 696 mobile extension 11-13 service code setup (for acd) used to customize the service codes for acd. Please refer to the sv8100 programming manual for more information on this program. 13-04-01 speed dialing number and name – speed dialing data for the bin number define...

  • Page 707

    Univerge sv8100 issue 5.0 mobile extension 1 - 697 15-22-04 mobile extension setup - callback select if callback to cell phone is required 0 = no callback 1 = callback (default = 0) 20-03-04 system options for single line telephones – dial sending start time for slt or ars when an extension user dia...

  • Page 708

    Issue 5.0 univerge sv8100 1 - 698 mobile extension 80-01-01 service tone setup – tone 44, external dial tone it is necessary to adjust the did/ disa dial tone (tone 44) to a repeat count of 250 (by default, this is set to 0). The system must be reset for this change to take affect. 0~255 (0 = until ...

  • Page 709

    Univerge sv8100 issue 5.0 mobile extension 1 - 699 80-03-03 dtmf tone receiver setup – min. Detect level for the extension dtmf, the minimum detect level (0-15) for the dtmf tone must be set to allow a minimum detection level of -25dbm. This entry is dependent on the detect level selected in program...

  • Page 710: Callback to Cell Phone

    Issue 5.0 univerge sv8100 1 - 700 mobile extension callback to cell phone program number program name description/comments assigned data 13-04-01 speed dialing number and name – speed dialing data for the bin number defined in program 15-22-01 for the mobile extension, enter the external number of t...

  • Page 711

    Univerge sv8100 issue 5.0 mobile extension 1 - 701 15-22-04 mobile extension setup - callback select if callback to cell phone is required 0 = no callback 1 = callback (default: 0) 20-01-16 system options - mobile extension callback duration time set up the system callback duration time for the ring...

  • Page 712: Operation

    Issue 5.0 univerge sv8100 1 - 702 mobile extension operation with any feature, if the mobile extension user presses *, an existing call is placed in hold. Pressing * a second time or the timeout of the inter-digit timer returns the call to conversation mode. Using analog lines with the mobile extens...

  • Page 713

    Univerge sv8100 issue 5.0 mobile extension 1 - 703 answering a call on the mobile extension 1. Answer the ringing call. 2. If program 15-22-02 is set to 0 or 1, the mobile extension user hears music on hold/ring tone. Press * (within 10 seconds) to answer the call. This step is required when using a...

  • Page 714

    Issue 5.0 univerge sv8100 1 - 704 mobile extension to activate or cancel call forwarding to/from the mobile extension: 1. When activating call forwarding from the mobile extension: dial the did or dil telephone number for the mobile extension. If the caller id of the mobile extension matches the spe...

  • Page 715

    Univerge sv8100 issue 5.0 mobile extension 1 - 705 4. Dial call forwarding type: 2 = all calls 3 = outside calls only 4 = intercom calls only 5. Hang up. To cancel call forward follow me: 1. When activating call forwarding from the mobile extension: dial the did or dil telephone number for the mobil...

  • Page 716

    Issue 5.0 univerge sv8100 1 - 706 mobile extension 2. The cell phone user hangs up within 3 seconds, before system answers. 3. System makes the callback to the cell phone. 4. Answer the cell phone within 15 seconds. 5. Cell phone hears a dial tone and sends dtmf before 30 seconds. Receive call from ...

  • Page 717

    Univerge sv8100 issue 5.0 mobile extension 1 - 707 this page intentionally left blank.

  • Page 718

    Issue 5.0 univerge sv8100 1 - 708 mobile extension.

  • Page 719: Music On Hold

    Univerge sv8100 issue 5.0 music on hold 1 - 709 music on hold description music on hold (moh) sends music to calls on hold and parked calls. The music lets the caller know that the call is waiting, not forgotten. Without music on hold, the system provides silence to these types of calls. The music o...

  • Page 720: System Availability

    Issue 5.0 univerge sv8100 1 - 710 music on hold system availability terminals none required component(s) pgd(2)-u10 adp.

  • Page 721: Related Features

    Univerge sv8100 issue 5.0 music on hold 1 - 711 related features voice response system voice response system (vrs) upload download audio guide to feature programming program number program name description/comments assigned data 10-04-01 music on hold setup – music on hold source selection determine...

  • Page 722

    Issue 5.0 univerge sv8100 1 - 712 music on hold 14-08-01 music on hold source for trunks – moh type for each trunk, set the music on hold source. 0 = internal/external moh 1 = customer provided source connected to bgm port 2 = customer provided source connected to aci port (default = 0) 14-08-02 mus...

  • Page 723

    Univerge sv8100 issue 5.0 music on hold 1 - 713 when using a pgd(2)-u10 adp: 80-01-04 gain level (db) used to customize the gain level for the musing on hold tone if program 10-01-01 is set to 2. 1~63 (-15.5 ~ +15.5) program number program name description/comments assigned data 10-03-01 etu setup (...

  • Page 724

    Issue 5.0 univerge sv8100 1 - 714 music on hold 33-02-01 aci department calling group assign aci software ports to an aci department group. This lets aci callers connect to aci software ports by dialing the group pilot number (set in program 11-08). Aci ports: 1~96 aci groups: 1~16 default: aci port...

  • Page 725

    Univerge sv8100 issue 5.0 music on hold 1 - 715.

  • Page 726

    Issue 5.0 univerge sv8100 1 - 716 music on hold.

  • Page 727: Operation

    Univerge sv8100 issue 5.0 music on hold 1 - 717 operation none.

  • Page 728

    Issue 5.0 univerge sv8100 1 - 718 music on hold this page intentionally left blank.

  • Page 729: Name Storing

    Name storing 1 - 719 n name storing description extensions and trunks can have names instead of just circuit numbers. These names show on a multiline terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer ...

  • Page 730: Related Features

    Issue 5.0 univerge sv8100 1 - 720 name storing required component(s) none related features directory dialing single line telephones speed dial – system/group/station guide to feature programming program number program name description/comments assigned data 11-11-22 service code setup (for setup/ en...

  • Page 731

    Univerge sv8100 issue 5.0 name storing 1 - 721 20-13-48 class of service options (supplementary service) – station name display determine if a station number will be displayed (on) or not displayed (off) in the lcd when the phone is in an idle state. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-5...

  • Page 733: Night Service

    Univerge sv8100 issue 5.0 night service 1 - 723 night service description night service lets system users activate one of the night service modes. Night service redirects calls to their night mode destination, as determined by assigned and universal night answer programming. A user typically activat...

  • Page 734

    Issue 5.0 univerge sv8100 1 - 724 night service you may also be able to use transfer to una. An extension user can transfer their call to una (i.E., external paging at night). Once transferred, the call rings the external paging speakers like any other una call and can be picked up at any extension....

  • Page 735: System Availability

    Univerge sv8100 issue 5.0 night service 1 - 725 when programming night service function keys, multiple keys must be used for switching between each night service mode. Virtual extension ring assignment (command 15-09) follows the ring assignment for the night mode group the virtual extension is assi...

  • Page 736

    Issue 5.0 univerge sv8100 1 - 726 night service guide to feature programming program number program name description/comments assigned data 11-10-01 service code setup (for system administrator) – night mode switching customize the service code (818) to be used for day/night mode switching. Mlt,slt ...

  • Page 737

    Univerge sv8100 issue 5.0 night service 1 - 727 12-03-01 weekly night service switching assign one of the 10 time patterns programmed in program 12-02-01 to each day of the week. Night mode service group numbers: 01~32 time schedule pattern number: 1~10 day of week: 01 = sunday (default = time patte...

  • Page 738

    Issue 5.0 univerge sv8100 1 - 728 night service 12-07-01 text data for night mode create an original text message which is displayed on an lcd of multiline terminal in each night mode. Night mode service group number: 01~32 day/night mode: 1~8 text message: maximum 12 characters (alphabetic or numer...

  • Page 739

    Univerge sv8100 issue 5.0 night service 1 - 729 14-07-01 trunk access map setup to allow for universal night answer (una) answering, set up the trunk access maps (1~200). For una, extension must have incoming access to trunk ringing the external paging speakers. 0 = no access 1 = outgoing access onl...

  • Page 740

    Issue 5.0 univerge sv8100 1 - 730 night service 20-07-01 class of service options (administrator level) – manual night service enabled turns off (0) or on (1) an extension for manually switching the night mode (service code 718). This option must be enabled for an extension to be able to display the...

  • Page 741: Operation

    Univerge sv8100 issue 5.0 night service 1 - 731 operation to activate night service by dialing codes: 1. At a multiline terminal, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 818. To change a different group’s mode, dial 818 + the group number (01~32). 3. Dial the ni...

  • Page 742

    Issue 5.0 univerge sv8100 1 - 732 night service to activate night service by using programmable keys: 1. Press night service key (program 15-07-01 or sc 751:09 + mode code number below). 1 = day 1 mode 2 = night 1 mode 3 = midnight 1 mode 4 = rest 1 mode 5 = day 2 mode 6 = night 2 mode 7 = midnight ...

  • Page 743: Off-Hook Signaling

    Off-hook signaling 1 - 733 o off-hook signaling description off-hook ringing alerts a multiline terminal user that an incoming outside call is ringing to that station during another call. Off-hook signaling helps important callers get through, without waiting in line for the called extension to beco...

  • Page 744: System Availability

    Issue 5.0 univerge sv8100 1 - 734 off-hook signaling signals manually sent from a co-worker. If disabled (not blocked), callers can dial * at busy or busy/ ring to signal the extension. If enabled (blocked), nothing happens when the caller dials * to off- hook signal. Block camp-on if an extension h...

  • Page 745: Related Features

    Univerge sv8100 issue 5.0 off-hook signaling 1 - 735 required component(s) none related features callback call waiting/camp-on direct inward dialing (did) handsfree and monitor hotline intercom one-touch calling programmable function keys reverse voice over single line telephones.

  • Page 746: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 736 off-hook signaling guide to feature programming program number program name description/comments assigned data 11-12-03 service code setup (for service access) – override (off-hook signaling) assign a service code (809 by default) to be used for off-hook signaling o...

  • Page 747

    Univerge sv8100 issue 5.0 off-hook signaling 1 - 737 20-13-34 class of service options (supplementary service) – block manual off-hook signaling turn off (0) or on (1) an extension ability to block off-hook signals manually sent from a co-worker. 0 = off 1 = on (default = 0 for cos 1~15) 20-18-06 se...

  • Page 748: Operation

    Issue 5.0 univerge sv8100 1 - 738 off-hook signaling operation to send off-hook signals to an extension busy on a call: . Your extension may send off-hook signals automatically. 1. Dial service code. - or - press off-hook signaling key (program 15-07 or sc 851: 33). . You hear ringback. . To have yo...

  • Page 749: One-Touch Calling

    Univerge sv8100 issue 5.0 one-touch calling 1 - 739 one-touch calling description one-touch calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use mo...

  • Page 750: System Availability

    Issue 5.0 univerge sv8100 1 - 740 one-touch calling (answer supervision), and then sends the rest of the digits. Entering a p (pause) in a dss/one touch dial string can be used for co calls, intercom calls, or after the @ for isdn calls. Ars with max digits is not supported when entering the @ or a ...

  • Page 751: Guide to Feature Programming

    Univerge sv8100 issue 5.0 one-touch calling 1 - 741 guide to feature programming operation programmable function keys to define a programmable function key as a one-touch key: 1. Dial the service code for function key programming (program 11-11-17, 851 by default). 2. Press the key to be defined. Pr...

  • Page 752

    Issue 5.0 univerge sv8100 1 - 742 one-touch calling 3. Dial 01 (dss/one-touch key operation). 4. For direct station selection (extension): a. Dial extension number you want assigned to that key. B. Press hold. C. Press speaker. For personal speed dial: a. Dial the general trunk access code (9). - or...

  • Page 753

    Univerge sv8100 issue 5.0 one-touch calling 1 - 743 for central office calls, placing (trunk calling): a. A. Dial the general trunk access code (9). - or - dial the specific trunk service code (805) plus the trunk number (e.G., 005). - or - dial the trunk group service code (804) plus the trunk grou...

  • Page 754

    Issue 5.0 univerge sv8100 1 - 744 one-touch calling this page intentionally left blank.

  • Page 755: Operator

    Univerge sv8100 issue 5.0 operator 1 - 745 operator description when an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the page feature. A maximum of eight operators is available. Conditions attendant exte...

  • Page 756: Related Features

    Issue 5.0 univerge sv8100 1 - 746 operator related features attendant call queuing guide to feature programming operation refer to the individual features for operation. Program number program name description/comments assigned data 20-01-01 system options – operator access mode use this program to ...

  • Page 757: (Opx) Off-Premise Extension

    Univerge sv8100 issue 5.0 (opx) off-premise extension 1 - 747 (opx) off-premise extension description off-premise extension allows a single line telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise single line telephone. ...

  • Page 758: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 748 (opx) off-premise extension guide to feature programming program number program name description/comments assigned data 10-03-01 etu setup use program 10-03-xx to setup and confirm the basic configuration data for each blade. This program represents different data d...

  • Page 759

    Univerge sv8100 issue 5.0 (opx) off-premise extension 1 - 749 15-03-08 single line telephone basic data setup – answer on-hook when holding (slt) used to enable or disable answer on-hook when holding for slt. 0 = disable (no) 1 = yes (enable) (default = 1) 15-03-09 single line telephone basic data s...

  • Page 760

    Issue 5.0 univerge sv8100 1 - 750 (opx) off-premise extension 20-03-03 system options for single line telephones – slt dtmf dial to trunk lines type 0: the system keeps the digits dialed by the single line telephone on a trunk in a buffer. After all the digits are received, the system sends all the ...

  • Page 761

    Univerge sv8100 issue 5.0 (opx) off-premise extension 1 - 751 20-13-13 class of service options (supplementary service) – continued dialing (dtmf) signal on icm call turn off (0) or on (1) the extension ability to use continued dialing, which allows dtmf signal sending while talking on extension. 0 ...

  • Page 762

    Issue 5.0 univerge sv8100 1 - 752 (opx) off-premise extension 80-03-03 dtmf tone receiver setup – min. Detect level use this option to define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20d...

  • Page 763

    Univerge sv8100 issue 5.0 (opx) off-premise extension 1 - 753 80-03-04 dtmf tone receiver setup – max. Detect level use this option to define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(...

  • Page 764

    Issue 5.0 univerge sv8100 1 - 754 (opx) off-premise extension 80-03-05 dtmf tone receiver setup – forward twist level use this option to define the forward twist level for dtmf tone receiver. 0~9 (1db ~ 10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5...

  • Page 765: Operation

    Univerge sv8100 issue 5.0 (opx) off-premise extension 1 - 755 refer to single line telephones on page 1-875 for related programming. Operation normal call handling procedures for single line telephones apply. 82-11-01 lca initial setup – bounce protect time specify a time for detection of a valid 0f...

  • Page 766

    Issue 5.0 univerge sv8100 1 - 756 (opx) off-premise extension this page intentionally left blank.

  • Page 767: Paging, External

    Paging, external 1 - 757 p paging, external description with external paging, a user can broadcast announcements over paging equipment connected to external paging zones. When a user pages on of these external zones, the system broadcasts the announcement over the speakers. Like internal paging, ext...

  • Page 768: System Availability

    Issue 5.0 univerge sv8100 1 - 758 paging, external did and dil trunks do not ring external page speakers. Only trunks defined as normal in program 22-02-01 ring external page speakers. Paging keys can be assign on programmable function keys and direct station selection (dss) consoles to simplify ext...

  • Page 769

    Univerge sv8100 issue 5.0 paging, external 1 - 759 direct inward line (dil) direct station selection (dss) console door box night service paging, internal programmable function keys transfer.

  • Page 770

    Issue 5.0 univerge sv8100 1 - 760 paging, external guide to feature programming program number program name description/comments assigned data 10-05-01 general purpose relay setup – slot no. Physical port of dlca sensor circuit no. Define which relay circuits (5~8) on the pgd(2)-u10 adp are used for...

  • Page 771

    Univerge sv8100 issue 5.0 paging, external 1 - 761 31-01-02 system options for internal/ external paging – page announcement duration set the maximum allowable duration for a paging announcement. 0~64800 (seconds) (default = 1200 seconds) 31-03-01 internal paging group settings – internal paging gro...

  • Page 772: Operation

    Issue 5.0 univerge sv8100 1 - 762 paging, external operation to page into an external zone: 1. Press external paging key (program 15-07 or sc 851: 19 for external paging zones or 20 for external all call paging). 2. Make announcement. - or - 1. At the multiline terminal, press speaker or pick up the...

  • Page 773

    Univerge sv8100 issue 5.0 paging, external 1 - 763 4. Dial 803 and the external paging zone code (1~8 or 0 for all call). - or - dial 751 and the combined paging group code (1~8 or 0 for internal/external all call). Display indicates the combined paging as an external page. If the internal page zone...

  • Page 774

    Issue 5.0 univerge sv8100 1 - 764 paging, external this page intentionally left blank.

  • Page 775: Paging, External (Vrs)

    Univerge sv8100 issue 5.0 paging, external (vrs) 1 - 765 paging, external (vrs) description paging, external (vrs) enables the useof prerecorded messages for external paging. The advantage of this feature is saving time for the users who regularly use external paging with the same announcements. Con...

  • Page 776: Related Features

    Issue 5.0 univerge sv8100 1 - 766 paging, external (vrs) single line telephones h.323 terminals standard sip terminals required component(s) pz-vm21 inmail compact flash cd-8dlca, cd-16dlca or cd-lta for pgd(2)-u10 adp pgd(2)-u10 adp for zone paging 1- or 2-way amplifier and speakers (locally provid...

  • Page 777: Operation

    Univerge sv8100 issue 5.0 paging, external (vrs) 1 - 767 operation external vrs messaging to page into an external zone with vrs message: 1. Pick up the handset or press speaker at multiline terminal. 2. Dial 803 and * then the external paging zone code (1-8, 0 for all call). 3. Dial vrs message num...

  • Page 778

    Issue 5.0 univerge sv8100 1 - 768 paging, external (vrs).

  • Page 779: Paging, Internal

    Univerge sv8100 issue 5.0 paging, internal 1 - 769 paging, internal description internal paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a zone paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With al...

  • Page 780: System Availability

    Issue 5.0 univerge sv8100 1 - 770 paging, internal a single line telephone can initiate an internal zone page, but cannot receive an internal zone page. Default setting enabled system availability terminals all multiline terminals single line telephones required component(s) none related features me...

  • Page 781: Guide to Feature Programming

    Univerge sv8100 issue 5.0 paging, internal 1 - 771 guide to feature programming program number program name description/comments assigned data 11-12-19 service code setup (for service access) – internal group paging service code setup. Mlt, slt (default = 801) 11-12-24 service code setup (for servic...

  • Page 782: Operation

    Issue 5.0 univerge sv8100 1 - 772 paging, internal operation to make an internal page announcement: multiline terminal 1. Press the zone internal paging key (program 15-07 or sc 851: 21 + 0 or 1~9 or 01~64 for zones (0 or 00 for all call). - or - 1. Press speaker or lift the handset. 31-02-02 intern...

  • Page 783

    Univerge sv8100 issue 5.0 paging, internal 1 - 773 2. Dial 801 and the paging zone number (0~9 or 00~64). Dialing 0 or 00 calls all call internal paging. - or - dial 751 and the combined paging group code 1~8 or 0 (for internal/external all call). Display indicates the combined paging as an external...

  • Page 784

    Issue 5.0 univerge sv8100 1 - 774 paging, internal this page intentionally left blank.

  • Page 785: Park

    Univerge sv8100 issue 5.0 park 1 - 775 park description park places a call in a waiting state (called a park orbit) so that an extension user may pick it up. There are two types of park: system and personal. Use system park when you want to have the call wait in a system orbit. Personal park allows ...

  • Page 786

    Issue 5.0 univerge sv8100 1 - 776 park a user can display the caller id of a call in park if caller id is enabled (1) in program 20-09-02. Park keys can be assigned on dss consoles. Calls on virtual extension keys cannot be put in personal park if program 15-18-01 is set to land on the key (1). Func...

  • Page 787: Description

    Univerge sv8100 issue 5.0 park 1 - 777 personal park at a co-worker’s extension description the personal park feature allows an extension user to place an outside call, which is on hold, on personal park at a co-worker’s extension after placing an intercom call. This feature is available for keysets...

  • Page 788

    Issue 5.0 univerge sv8100 1 - 778 park required component(s) none.

  • Page 789: Related Features

    Univerge sv8100 issue 5.0 park 1 - 779 related features caller id call arrival (car) keys direct station selection (dss) console hold programmable function keys guide to feature programming program number program name description/comments assigned data 11-12-31 service code setup (for service access...

  • Page 790

    Issue 5.0 univerge sv8100 1 - 780 park 15-18-01 virtual extension key enhanced options – virtual extension key operation mode this program sets whether an incoming call to a virtual extension/car resides on the virtual extension/car key once answered (1) or appears on a cap key/co appearance line ke...

  • Page 791: Operation

    Univerge sv8100 issue 5.0 park 1 - 781 operation to park a call in a system orbit: . You can park intercom or trunk calls. 1. Press the park key (program 15-07 or sc 852: *04 + orbit). The park key led lights. If you hear busy tone, the orbit is busy. Try another orbit. 2. Use paging to announce cal...

  • Page 792

    Issue 5.0 univerge sv8100 1 - 782 park 3. Press speaker to hang up. If not picked up, the call recalls to you. - or - 1. At the multiline terminal or 2-button telephone, press hold. - or - at a single line telephone, hookflash. 2. Dial 831 and the park orbit (01~64). If you hear busy tone, the orbit...

  • Page 793

    Univerge sv8100 issue 5.0 park 1 - 783 2. Press the personal park key (program 15-07 or sc 852: *07). - or - press hold and dial 773. - or - press hold and the personal park key (program 15-07 or sc 852: *07). At a single line telephone, hookflash instead of pressing hold. A confirmation tone is hea...

  • Page 794

    Issue 5.0 univerge sv8100 1 - 784 park instead. If the co-worker does not answer th ecall, it will recall to the originator’s extension. To pick up a call parked at your extension: 1. Press the personal park key (program 15-07 or sc 852: *07). - or - press speaker and dial 773. At a single line tele...

  • Page 795

    Univerge sv8100 issue 5.0 park 1 - 785 3. Press speaker to hang up. This page intentionally left blank.

  • Page 796

    Issue 5.0 univerge sv8100 1 - 786 park.

  • Page 797: Power Failure Transfer

    Univerge sv8100 issue 5.0 power failure transfer 1 - 787 power failure transfer description power failure transfer ensures that a customer has access to the central office network during a power outage. The co/pbx tip and ring are automatically transferred to a dtl or itl multiline terminal with a p...

  • Page 798: System Availability

    Issue 5.0 univerge sv8100 1 - 788 power failure transfer a power fail circuit is required. The cd-4cotb has power failure circuits on the first two ports. The pz-4cotx blade does not contain any power fail or fax branch exchange circuits. Default setting none system availability terminals multiline ...

  • Page 799: Guide to Feature Programming

    Univerge sv8100 issue 5.0 power failure transfer 1 - 789 guide to feature programming operation none program number program name description/comments assigned data 14-02-09 analog trunk data setup – busy tone detection use to set the basic options for each analog trunk port. 0 = disable 1 = enable (...

  • Page 800

    Issue 5.0 univerge sv8100 1 - 790 power failure transfer this page intentionally left blank.

  • Page 801: Prime Line Selection

    Univerge sv8100 issue 5.0 prime line selection 1 - 791 prime line selection description prime line selection allows a multiline terminal user to place or answer a call over a specific trunk by just lifting the handset. The user does not have to first press keys or dial codes. This simplifies handlin...

  • Page 802: Related Features

    Issue 5.0 univerge sv8100 1 - 792 prime line selection required component(s) none related features central office calls, placing direct inward dialing (did) direct inward line (dil) direct inward system access (disa) line preference guide to feature programming program number program name descriptio...

  • Page 803

    Univerge sv8100 issue 5.0 prime line selection 1 - 793 14-07-01 trunk access map setup – trunk port number for outgoing prime line selection, assign each prime line trunk to a different access map and deny outbound access to all trunks except the prime line trunk. 0 = no access 1 = outgoing access o...

  • Page 804

    Issue 5.0 univerge sv8100 1 - 794 prime line selection 22-01-01 system options for incoming calls – incoming call priority use this option to determine if intercom calls or trunk calls have answer priority when both are ringing simultaneously. 0 = intercom call priority 1 = trunk call priority (defa...

  • Page 805: Operation

    Univerge sv8100 issue 5.0 prime line selection 1 - 795 operation to place a call on your prime line: 1. Lift the handset. You hear dial tone on your prime line. To answer a call on your prime line: 1. Lift the handset. Depending on your line preference programming, you either answer the prime line o...

  • Page 806

    Issue 5.0 univerge sv8100 1 - 796 prime line selection this page intentionally left blank.

  • Page 807: Private Line

    Univerge sv8100 issue 5.0 private line 1 - 797 private line description a private line is a trunk reserved for a multiline terminal for placing and answering calls. A user with a private line always knows when important calls are for them. Additionally, the user has their own trunk for placing calls...

  • Page 808: System Availability

    Issue 5.0 univerge sv8100 1 - 798 private line system availability terminals all stations required component(s) none related features call forwarding central office calls, placing do not disturb line preference prime line selection programmable function keys single line telephones toll restriction t...

  • Page 809: Guide to Feature Programming

    Univerge sv8100 issue 5.0 private line 1 - 799 guide to feature programming program number program name description/comments assigned data 14-01-09 basic trunk data setup – private line determine if a trunk should be used as a normal (0) or private (1) line. A private line reserves a trunk for a mul...

  • Page 810

    Issue 5.0 univerge sv8100 1 - 800 private line 15-07-01 programmable function keys make sure extension has a line key (e.G., 012) for the private line. Line key 1~48 0~99 (normal function code 851 by default) * 00 ~ * 99 (appearance function code) (service code 852 by default) 21-02-01 trunk group r...

  • Page 811: Operation

    Univerge sv8100 issue 5.0 private line 1 - 801 operation to place a call on your private line: 1. Press private line key and then press speaker or lift the handset. 2. Dial the number. To answer a call on your private line: 1. Press private line key and then press speaker or lift handset. To place a...

  • Page 812

    Issue 5.0 univerge sv8100 1 - 802 private line this page intentionally left blank.

  • Page 813: Programmable Function Keys

    Univerge sv8100 issue 5.0 programmable function keys 1 - 803 programmable function keys description each multiline terminal has programmable function keys. Programmable function keys simplify placing calls, answering calls and using certain features. You can customize the function of a multiline ter...

  • Page 814

    Issue 5.0 univerge sv8100 1 - 804 programmable function keys one-touch keys programmed for park hold service code cannot be used to park calls without using hold or transfer. Pauses can be entered in the dial string of a dss/one touch button. The pause is entered as p in the dial string and causes t...

  • Page 815: System Availability

    Univerge sv8100 issue 5.0 programmable function keys 1 - 805 system availability terminals all multiline terminals required component(s) d16(ld)-r adm related features direct station selection (dss) console one-touch calling speed dial – system/group/station.

  • Page 816

    Issue 5.0 univerge sv8100 1 - 806 programmable function keys guide to feature programming program number program name description/comments assigned data 15-07-01 programmable function keys assign the functions of a multiline terminal programmable function keys. When using program 15-07-01 to program...

  • Page 817: Operation

    Univerge sv8100 issue 5.0 programmable function keys 1 - 807 operation to change a 2-digit programmable key: 1. Press speaker. 2. Dial 851 for 2-digit codes. 3. Press the key you want to program. 4. Enter the 2-digit key function, any additional information needed for the key and press hold. For ava...

  • Page 818

    Issue 5.0 univerge sv8100 1 - 808 programmable function keys 4. Enter the 3-digit key function and any additional information needed for the key. For available functions codes, refer to program 15-07 in the univerge sv8100 programing manual. To undefine a key, enter 000. When a key is programmed usi...

  • Page 819: Pulse to Tone Conversion

    Univerge sv8100 issue 5.0 pulse to tone conversion 1 - 809 pulse to tone conversion description an extension can use pulse to tone conversion on trunk calls. Pulse to tone conversion lets a user change their extension dialing mode while placing a call. For systems in a dial pulse area, this permits ...

  • Page 820: Related Features

    Issue 5.0 univerge sv8100 1 - 810 pulse to tone conversion required component(s) cd-4cotb, pz-4cotf - or - cd-4odta - or - cd-ccta related features central office calls, placing multiple trunk types guide to feature programming operation to convert your telephone dialing to tone after placing your c...

  • Page 821: Q-Sig

    Q-sig 1 - 811 q q-sig description a basic form of qsig is provided to allow for desk to desk dialling between systems, incoming trunk routing across the qsig link and, depending on connection method chosen, trunk breakout on the remote system. T interface this is a pstn interface to the local networ...

  • Page 822: Configuration

    Issue 5.0 univerge sv8100 1 - 812 q-sig pinx this is the remote system to which the qsig connection is connected. Configuration qsig connection set as qt on originating system if the qsig connection is intended to be set as qt the following would require to be configured: calls from qt to pinx f-rou...

  • Page 823: System Availability

    Univerge sv8100 issue 5.0 q-sig 1 - 813 conditions some qsig connections require the sending of a connect acknowledge ie. To enable this it may be necessary to enable command 10-03-22 on the pri circuit configured for qsig it may also be necessary to set the following commands: 10-03-17 - enable the...

  • Page 824: Related Features

    Issue 5.0 univerge sv8100 1 - 814 q-sig related features direct inward dialling (did) / direct dial in (ddi). Central office calls- answering f-route department groups isdn compatibility guide to feature programming program number program name description/comments assigned data 10-03-01 isdn line mo...

  • Page 825

    Univerge sv8100 issue 5.0 q-sig 1 - 815 16-02-01 department group assignment for extensions assign the incoming trunk type for each trunk. Department groups 1-64 priority 1-512 default = all extensions in department group 1 with priority in port order: port 1 priority = 1 port 512 priority = 512 22-...

  • Page 826

    Issue 5.0 univerge sv8100 1 - 816 q-sig did services for either isdn – bri or pri program number program name description/comments assigned data 22-02-01 incoming call trunk setup assign the incoming trunk type for each trunk. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 ...

  • Page 827

    Univerge sv8100 issue 5.0 q-sig 1 - 817 f-route program number program name description/comments assigned data 11-01-01 system numbering set the system internal (intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial...

  • Page 828

    Issue 5.0 univerge sv8100 1 - 818 q-sig 44-02-03 dial analysis table for f-route access – additional data if a service type is set to f-route in program 44-02-02, set which f-route table to be used. 1=delete digit = 0~255 (255 : delete all digits) 2=0~500 (0 = no setting) 3=dial extension analyze ta...

  • Page 829

    Univerge sv8100 issue 5.0 q-sig 1 - 819 44-03-04 dial analysis extension table – next table area number (252) if the received digits do not match the digits set in tables 1~250, table number 252 is used refer to the next extension table area (1~4) to be searched. 0~4 (default = 0) 44-04-01 f-route s...

  • Page 830

    Issue 5.0 univerge sv8100 1 - 820 q-sig 44-05-09 f-route table – maximum digit input the maximum number of digits to send when using the f-route. 0~24 (default = 0) 44-05-11 f-route – network specified parameter table for each f-route table (1~500) assign the priority (1~4). Assign the network speci...

  • Page 831: Operation

    Univerge sv8100 issue 5.0 q-sig 1 - 821 operation operation is dependant on configuration of q-sig connection. 44-09-01 weekly schedule for f-route define a weekly schedule for using f-route day numbers 1~7 (1 = sun, 7 = sat), pattern numbers (1~10). The pattern number is defined in program 44-08-01...

  • Page 832

    Issue 5.0 univerge sv8100 1 - 822 q-sig this page intentionally left blank.

  • Page 833: Redial Function

    Redial function 1 - 823 r redial function description users can press redial to cycle through the last 10 outside numbers dialed. Pressing # redials the number displayed. Users can also press redial and dial a system speed dial bin number to access system speed dial. Conditions redial list requires ...

  • Page 834: Programming

    Issue 5.0 univerge sv8100 1 - 824 redial function programming none operation to redial the last number dialed: for aspire telephones only: 1. Press redial. Redial [#] / sys is displayed along with the last dialed number. 2. Press the up or down arrow to view the number to dial. For sv8100 telephones...

  • Page 835

    Univerge sv8100 issue 5.0 redial function 1 - 825 2. Press redial. 3. Press the up and down arrow to view the number to dial. 4. Press # or press speaker or lift the handset. To access a system speed dial bin: for aspire telephones only: 1. Press redial. Redial [#] / sys is displayed along with the ...

  • Page 836

    Issue 5.0 univerge sv8100 1 - 826 redial function this page intentionally left blank.

  • Page 837: Repeat Redial

    Univerge sv8100 issue 5.0 repeat redial 1 - 827 repeat redial description if a multiline terminal user places a trunk call that is busy or unanswered, they can have repeat redial try it again later on. The user does not continually have to try the number again – hoping it goes through. Repeat redial...

  • Page 838: Related Features

    Issue 5.0 univerge sv8100 1 - 828 repeat redial related features automatic route selection central office calls, placing last number redial save number dialed single line telephones guide to feature programming program number program name description/comments assigned data 15-07-01 programmable func...

  • Page 839: Operation

    Univerge sv8100 issue 5.0 repeat redial 1 - 829 operation to use repeat redial (if the outside party you call is unavailable or busy): 1. Place a trunk call. . Listen for busy tone or ring no answer. 2. Press feature + redial. - or - press the repeat redial key (program 15-07 or sc 851: 29). . Repea...

  • Page 840

    Issue 5.0 univerge sv8100 1 - 830 repeat redial this page intentionally left blank.

  • Page 841: Reverse Voice Over

    Univerge sv8100 issue 5.0 reverse voice over 1 - 831 reverse voice over description while on a call, reverse voice over lets a busy multiline terminal user make a private intercom call to an idle co-worker. The idle co-worker can be at a multiline terminal or single line telephone. The busy user jus...

  • Page 842: System Availability

    Issue 5.0 univerge sv8100 1 - 832 reverse voice over reverse voice over destination. If an extension user places a reverse voice over to a busy destination extension, the system sets up a voice over. The voice over continues until the reverse voice over key is pressed again. When a reverse voice ove...

  • Page 843: Guide to Feature Programming

    Univerge sv8100 issue 5.0 reverse voice over 1 - 833 guide to feature programming operation when on a call: to place a reverse voice over call: 1. Press your reverse voice over key (program 15-07 or sc 851: 47 + destination extension). . Your reverse voice over key lights steadily (red) and you can ...

  • Page 844

    Issue 5.0 univerge sv8100 1 - 834 reverse voice over when the telephone is idle: to place a call to your reverse voice over destination: 1. Press your reverse voice over key (program 15-07 or sc 851: 47 + destination extension). . You can optionally lift the handset after this step for privacy..

  • Page 845: Ring Groups

    Univerge sv8100 issue 5.0 ring groups 1 - 835 ring groups description ring groups determine how trunks ring extensions. Generally, trunks ring extensions only if ring group programming allows. For example, to make a trunk ring an extension: assign the trunk and the extension to the same ring group. ...

  • Page 846: Related Features

    Issue 5.0 univerge sv8100 1 - 836 ring groups related features automatic call distribution (acd) automatic route selection direct inward line (dil) direct inward dialing (did) direct inward system access (disa) isdn compatibility night service programmable function keys guide to feature programming ...

  • Page 847

    Univerge sv8100 issue 5.0 ring groups 1 - 837 22-02-01 incoming call trunk setup assign the incoming trunk type (0) for each trunk. There is one item for each night service mode. . This option must be set to 0 for ring groups to work. Day/night mode: 1~8 0 = normal 1 = vrs (second dial tone if no vr...

  • Page 848

    Issue 5.0 univerge sv8100 1 - 838 ring groups use the charts below to program the following example: 22-11-05/ 06 did translation table - transfer target 1 & 2 for each did translation table, assign the destination for did intercept. The destination can be a ring group, in-skin/external voice mail, ...

  • Page 849

    Univerge sv8100 issue 5.0 ring groups 1 - 839 1 trunks ring the same in the day as at night. 2 mlt has trunk appearances not cap keys..

  • Page 850: Operation

    Issue 5.0 univerge sv8100 1 - 840 ring groups operation refer to central office calls, answering on page 1-231 . Program 22-04 : incoming extension ring group assignment ring group 1 > 1 2 3 trunk 1 x - - trunk 2 - x - trunk 3 - - x x = trunk assigned to indicated ring group 1 make the same prg 22-0...

  • Page 851: Description

    Univerge sv8100 issue 5.0 ringdown extension (hotline), internal/external 1 - 841 ringdown extension (hotline), internal/external description with a ringdown extension, a user can call another extension, outside number, or speed dialing number by just lifting the handset. The call automatically goes...

  • Page 852: System Availability

    Issue 5.0 univerge sv8100 1 - 842 ringdown extension (hotline), internal/external not occur if the hotline start timer is set longer than the extension dial tone timer. The @ code is used to make an outbound call automatically forward to a disa trunk or to vm auto attendant. This code can be used on...

  • Page 853: Guide to Feature Programming

    Univerge sv8100 issue 5.0 ringdown extension (hotline), internal/external 1 - 843 guide to feature programming operation to place a call if your extension has ringdown programmed: 1. Lift the handset. Program number program name description/comments assigned data 20-06-01 class of service for extens...

  • Page 854

    Issue 5.0 univerge sv8100 1 - 844 ringdown extension (hotline), internal/external . If you want to place a trunk call, press a line key before lifting the handset. . Depending on the setting of your ringdown timer, you may be able to dial an intercom call before your ringdown goes through. . If the ...

  • Page 855: Room Monitor

    Univerge sv8100 issue 5.0 room monitor 1 - 845 room monitor description room monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use room monitor, the initiating extension and ...

  • Page 856: System Availability

    Issue 5.0 univerge sv8100 1 - 846 room monitor function keys (code 39). Room monitor for single line telephones can be used with the hotel/motel feature. For a multiline terminal, room monitor requires uniquely programmed function keys. Default setting disabled system availability terminals multilin...

  • Page 857: Guide to Feature Programming

    Univerge sv8100 issue 5.0 room monitor 1 - 847 guide to feature programming program number program name description/comments assigned data level 1 2 3 11-14-17 service code setup (for hotel) – hotel room monitor customize the service code (770 by default) to be used for room monitor. Mlt, slt (defau...

  • Page 858

    Issue 5.0 univerge sv8100 1 - 848 room monitor multiline room monitoring.

  • Page 859: Operation

    Univerge sv8100 issue 5.0 room monitor 1 - 849 operation . You must activate room monitor at the extension initiating the monitor and at the extension you want to monitor. You can only listen to one extension at a time. Multiline terminals: to activate room monitor from an idle multiline terminal (i...

  • Page 860

    Issue 5.0 univerge sv8100 1 - 850 room monitor 2. Dial the number of extension you want to monitor. . You can place and answer other calls while room monitor is active. To activate room monitor from an idle multiline terminal (extension to be monitored): 1. Press room monitor key (program 15-07 or s...

  • Page 861: Save Number Dialed

    Save number dialed 1 - 851 s save number dialed description save number dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retain...

  • Page 862: Related Features

    Issue 5.0 univerge sv8100 1 - 852 save number dialed related features automatic route selection central office calls, placing dial tone detection last number redial programmable function keys repeat redial guide to feature programming operation to save the outside number you just dialed (up to 24 di...

  • Page 863

    Univerge sv8100 issue 5.0 save number dialed 1 - 853 1. Hookflash. 2. Dial 815. To redial a saved number: multiline terminal 1. Press an idle trunk line key. . This selects a specific trunk for the call. 2. Press the save number dialed key (program 15-07 or sc 851: 30). . The stored number dials out...

  • Page 864

    Issue 5.0 univerge sv8100 1 - 854 save number dialed to view the number you have saved from a multiline terminal with a display: 1. Press the save number dialed key (program 15-07 or sc 851: 30). . The stored number displays for 10 seconds. . The stored number dials out if you: o lift the handset, o...

  • Page 865: Secretary Call (Buzzer)

    Univerge sv8100 issue 5.0 secretary call (buzzer) 1 - 855 secretary call (buzzer) description secretary call lets two co-workers alert each other without disturbing their work. To have secretary call, both co-workers must have multiline terminals with secretary call buzzer keys. When a user presses ...

  • Page 866: Related Features

    Issue 5.0 univerge sv8100 1 - 856 secretary call (buzzer) related features programmable function keys guide to feature programming operation to buzz your secretary or boss: 1. Do not lift the handset. 2. Press the buzzer key (program 15-07 or sc 851: 41 + secretary extension). . Your boss or secreta...

  • Page 867

    Univerge sv8100 issue 5.0 secretary call (buzzer) 1 - 857 to check to see who left you a secretary call: 1. Do not lift the handset. 2. Press the help key. 3. Press the secretary call key that flashed. 4. Press the exit key. To answer your secretary call indication: 1. Place an intercom call to the ...

  • Page 868

    Issue 5.0 univerge sv8100 1 - 858 secretary call (buzzer) this page intentionally left blank.

  • Page 869: Secretary Call Pickup

    Univerge sv8100 issue 5.0 secretary call pickup 1 - 859 secretary call pickup description secretary call pickup lets a multiline terminal user easily reroute calls intended for a co-worker to themselves. By pressing a secretary call pickup key, the user can have all calls to a co-worker’s telephone ...

  • Page 870: Related Features

    Issue 5.0 univerge sv8100 1 - 860 secretary call pickup related features call forwarding with follow me programmable function keys secretary call (buzzer) single line telephones guide to feature programming operation to activate secretary call pickup: 1. Press your secretary call pickup key (program...

  • Page 871: Selectable Display Messaging

    Univerge sv8100 issue 5.0 selectable display messaging 1 - 861 selectable display messaging description an extension user can select a preprogrammed selectable display message for their extension. Display multiline terminal callers see the selected message when they call the user’s extension. Select...

  • Page 872: System Availability

    Issue 5.0 univerge sv8100 1 - 862 selectable display messaging when selectable display messaging is canceled. Default setting enabled system availability terminals all multiline terminals with display required component(s) none related features do not disturb programmable function keys.

  • Page 873: Guide to Feature Programming

    Univerge sv8100 issue 5.0 selectable display messaging 1 - 863 guide to feature programming program number program name description/comments assigned data 11-11-14 service code setup (for setup/ entry operation) – text message setting define the service code to be used when setting a text message. M...

  • Page 874

    Issue 5.0 univerge sv8100 1 - 864 selectable display messaging 20-13-19 class of service options (supplementary service) – selectable display messaging (text messaging) turns off (0) or on (1) an extension user ability to use selectable display messaging. 0 = off 1 = on (default = 1 for cos 1~15) 20...

  • Page 875: Operation

    Univerge sv8100 issue 5.0 selectable display messaging 1 - 865 operation to select a message: 1. Press speaker 2. Dial 836 -or- press the text message key (program 15-07 or sc 851: 18) + enter digits to append (if needed) + speaker to hang up. Skip the remaining steps. Table 1-18 selectable display ...

  • Page 876

    Issue 5.0 univerge sv8100 1 - 866 selectable display messaging 3. Enter message number 4. + enter digits to append (if needed) + speaker to hang up. Skip the remaining steps. 5. (optional for messages 1~8 and 10.) dial the digits you want to append to the message. . You can append messages 1~8 and 1...

  • Page 877: Selectable Ring Tones

    Univerge sv8100 issue 5.0 selectable ring tones 1 - 867 selectable ring tones description an extension user can change the way trunks or internal calls ring their telephone. Selectable ring tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work ar...

  • Page 878: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 868 selectable ring tones guide to feature programming program number program name description/comments assigned data 11-11-20 service code setup (for setup/ entry operation) – change incoming co and icm ring tones if required, change the service code used for changing ...

  • Page 879: Operation

    Univerge sv8100 issue 5.0 selectable ring tones 1 - 869 operation to change your extension incoming ring tones: 1. Press speaker. 2. Dial 820. 3. Dial 1 to set intercom ring; 2 to set trunk ring. 4. Dial code for the desired ring pattern (1~8). 5. Press speaker to hang up. 15-10-01 incoming virtual ...

  • Page 880

    Issue 5.0 univerge sv8100 1 - 870 selectable ring tones to listen to the incoming ring choices: 1. Press idle speaker. 2. Dial 811. 3. Dial 1 to listen to intercom ring; 2 to listen to trunk ring. 4. For intercom ring: dial the code for the ring pattern you want to hear (1~8). - or - for trunk ring:...

  • Page 881: Serial Call

    Univerge sv8100 issue 5.0 serial call 1 - 871 serial call description serial call transfers a call so it automatically returns to the transferring extension. Serial calling saves transferring steps between users. For example, a customer service representative (csr) has a client on the telephone who ...

  • Page 882: Related Features

    Issue 5.0 univerge sv8100 1 - 872 serial call related features programmable function keys transfer guide to feature programming program number program name description/comments assigned data 15-02-05 multiline telephone basic data setup – transfer key operation mode use this option to set the operat...

  • Page 883: Operation

    Univerge sv8100 issue 5.0 serial call 1 - 873 operation to place a serial call to a co-worker: 1. Place or answer a call. 2. Press hold or transfer. 3. Dial co-worker’s extension number. . Co-worker must lift the handset to respond to your announcement. 4. Press the serial call key (program 15-07 or...

  • Page 884

    Issue 5.0 univerge sv8100 1 - 874 serial call this page intentionally left blank.

  • Page 885: Single Line Telephones

    Univerge sv8100 issue 5.0 single line telephones 1 - 875 single line telephones description the system is compatible with dial pulse and dtmf analog single line telephones (slts). You can install single line telephones as on-premise or off-premise extensions. Single line telephone users can dial cod...

  • Page 886: System Availability

    Issue 5.0 univerge sv8100 1 - 876 single line telephones default setting single line telephones function as soon as they are installed and properly programmed. System availability terminals dtr-1-1 dth-1hm-1 dth-1-1 dtp-1-2 dtp-1hm-2 dtr-1r-2 required component(s) any lca blade.

  • Page 887: Related Features

    Univerge sv8100 issue 5.0 single line telephones 1 - 877 related features single line telephone users have access to the following features: data communications apa and apr modules can be used with multiline terminals to provide an analog port. Refer to the individual features for additional descrip...

  • Page 888: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 878 single line telephones guide to feature programming program number program name description/comments assigned data 10-03-01 etu setup (dlca pkg setup) – terminal type (b1) program all on-premise single line telephones with circuit type 2. Set the diopu trunk to type...

  • Page 889

    Univerge sv8100 issue 5.0 single line telephones 1 - 879 15-03-05 single line telephone basic data setup – trunk polarity reverse do not change default entry as dtmf issues may arise with voice mail. 0 = off 1 = on (default = 0) 15-03-06 single line telephone basic data setup – extension polarity re...

  • Page 890

    Issue 5.0 univerge sv8100 1 - 880 single line telephones 20-03-02 system options for single line telephones – ignore received dp dial on dtmf slt port use this option to define whether the system should receive dial pulse and dtmf signals (0) or ignore dial pulse and only accept dtmf signals (1). 0 ...

  • Page 891

    Univerge sv8100 issue 5.0 single line telephones 1 - 881 20-15-03 ring cycle setup – incoming internal call define the ringing cycle (1~13) for icm calls. Ringing cycle = 1~13 (default = 12) 20-15-05 ring cycle setup – did/ddi define the ringing cycle (1~13) for did calls. Ringing cycle = 1~13 (defa...

  • Page 892

    Issue 5.0 univerge sv8100 1 - 882 single line telephones 80-03-03 dtmf tone receiver setup – min. Detect level use this option to define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0)...

  • Page 893

    Univerge sv8100 issue 5.0 single line telephones 1 - 883 80-03-04 dtmf tone receiver setup – max. Detect level use this option to define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to...

  • Page 894

    Issue 5.0 univerge sv8100 1 - 884 single line telephones 80-03-05 dtmf tone receiver setup – forward twist level use this option to define the forward twist level for dtmf tone receiver. 0~9 (1db ~ 10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5 (6db...

  • Page 895: Operation

    Univerge sv8100 issue 5.0 single line telephones 1 - 885 operation refer to the individual features listed in the related features section above in this feature. 80-04-04 call progress tone detector setup – no tone time use this option to set no tone time. 0~255 (30+30- 7680ms) default: type 1 (dt) ...

  • Page 896

    Issue 5.0 univerge sv8100 1 - 886 single line telephones this page intentionally left blank.

  • Page 897: Slt Adapter

    Univerge sv8100 issue 5.0 slt adapter 1 - 887 slt adapter description the slt (single line telephone) adapter allows a port of an cd-8dlca, pz-8dlcb, cd-16dlca or cd-lta to support a single line telephone. A single line telephone can be connected to the dlc port using the slt adapter and 2-wire cabl...

  • Page 898: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 888 slt adapter cordless telephone connection single line telephones guide to feature programming . The items highlighted in gray are read only and cannot be changed. Program number program name description/comments assigned data 10-03-01 etu setup (dlca pkg setup) – te...

  • Page 899

    Univerge sv8100 issue 5.0 slt adapter 1 - 889 20-07-01 class of service options (administrator level) – manual night service enabled turns off (0) or on (1) an extension for manually switching the night mode (service code 818). This option must be enabled for an extension to be able to display the n...

  • Page 900

    Issue 5.0 univerge sv8100 1 - 890 slt adapter 20-07-15 class of service options (administrator level) – vrs general message record/delete turns off (0) or on (1) an extension for dialing service code 712 and record, listen to, or erase the general message. 0 = off 1 = on (default = 0 for cos 1~15) 2...

  • Page 901

    Univerge sv8100 issue 5.0 slt adapter 1 - 891 20-08-02 class of service options (outgoing call service) – trunk outgoing calls turns off (0) or on (1) outgoing trunk calling for the extension. 0 = off 1 = on (default = 1 for cos 1~15) 20-08-03 class of service options (outgoing call service) – syste...

  • Page 902

    Issue 5.0 univerge sv8100 1 - 892 slt adapter 20-08-13 class of service options (outgoing call service) – isdn clip determine if the isdn calling line identity presentation and screening indicators are to be allowed. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-14 class of service options (outgoi...

  • Page 903

    Univerge sv8100 issue 5.0 slt adapter 1 - 893 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turns off (0) or on (1) the extension ability to receive a second call from a did, disa, dil, or tie line caller. . With this option set to 1, the dest...

  • Page 904

    Issue 5.0 univerge sv8100 1 - 894 slt adapter 20-10-02 class of service options (answer service) – group call pickup (another group) turn off or on group call pickup for calls ringing outside a group (service code 869). 0 = off 1 = on (default = 1 for cos 1~15) 20-10-03 class of service options (ans...

  • Page 905

    Univerge sv8100 issue 5.0 slt adapter 1 - 895 20-11-03 class of service options (hold/ transfer service) – call forwarding when unanswered in an extension class of service, turn on (1) or off (0) the ability of an extension user to set call forwarding when unanswered. 0 = off 1 = on (default = 1 for...

  • Page 906

    Issue 5.0 univerge sv8100 1 - 896 slt adapter 20-11-14 class of service options (hold/ transfer service) – trunk-to-trunk transfer restriction turns off (0) or on (1) the trunk-to-trunk transfer restriction. If enabled, trunk-to-trunk transfer is not possible. 0 = off 1 = on (default = 0 for cos 1~1...

  • Page 907

    Univerge sv8100 issue 5.0 slt adapter 1 - 897 20-11-24 class of service options (hold/ transfer service) – trunk park hold mode set the hold type when a trunk call is put on hold by an extension. 0 = non exclusive hold (off) 1 = exclusive hold (on) (default = 1 for cos 1~15) 20-11-25 class of servic...

  • Page 908

    Issue 5.0 univerge sv8100 1 - 898 slt adapter 20-13-07 class of service options (supplementary service) – message waiting turns off (0) or on (1) an extension ability to leave message waiting. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-08 class of service options (supplementary service) – confe...

  • Page 909

    Univerge sv8100 issue 5.0 slt adapter 1 - 899 20-13-17 class of service options (supplementary service) – barge-in tone/display (intrusion tone) in an extension class of service, turn on (1) or off (0) the barge-in (intrusion) tone. If disabled, this also turns off the barge-in display at the called...

  • Page 910

    Issue 5.0 univerge sv8100 1 - 900 slt adapter 20-13-27 class of service options (supplementary service) – busy on seizing virtual extension if set to 1, a busy extension can be called, while someone is talking on a virtual extension key. Program 20-13-06 (call waiting) must be set to off for this op...

  • Page 911

    Univerge sv8100 issue 5.0 slt adapter 1 - 901 20-13-39 class of service options (supplementary service) – acd queue status display turn off or on the acd queue status display for an extension class of service. Any extension which has this option enabled also hears the queue alarm. 0 = off 1 = on (de...

  • Page 912

    Issue 5.0 univerge sv8100 1 - 902 slt adapter 20-14-01 class of service options for disa/e&m – first digit absorption (delete first digit dialed) for tie lines, enable or disable the ability to absorb (ignore) the first incoming digit. Use this to make the tie trunk compatible with 3- and 4-digit ti...

  • Page 913: Operation

    Univerge sv8100 issue 5.0 slt adapter 1 - 903 operation to originate internal calls: 1. Lift the handset, and wait for internal dial tone. 2. Dial the applicable internal number. 3. Talk when called party answers. To originate outside calls: 1. Lift the handset, and wait for dial tone. 2. Dial trunk...

  • Page 914

    Issue 5.0 univerge sv8100 1 - 904 slt adapter 2. Dial the trunk access code for the applicable trunk. 3. Dial the applicable number. 4. Hang up. To initiate a conference with a call in progress: 1. Provide hookflash and dial 826. 2. Dial the applicable number and wait for the party to answer. 3. Pro...

  • Page 915: Softkeys

    Univerge sv8100 issue 5.0 softkeys 1 - 905 softkeys description each display telephone provides interactive softkeys for intuitive feature access. It is no longer necessary to remember feature codes to access the telephone advanced features because the function of the softkeys change as the user pro...

  • Page 916: Related Features

    Issue 5.0 univerge sv8100 1 - 906 softkeys related features directory dialing volume controls guide to feature programming o operation none program number program name description/comments assigned data 11-11-13 service code setup (for setup/ entry operation) – display language selection for multili...

  • Page 917: Description

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 907 speed dial – system/group/station description speed dialing gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long ...

  • Page 918

    Issue 5.0 univerge sv8100 1 - 908 speed dial – system/group/station storing a flash to enhance compatibility with connected centrex and pbx lines, speed dialing bin can have a stored flash command. For example, storing 9 flash 926 5400 causes the system to dial 9, flash the line and then dial 926 54...

  • Page 919: System Availability

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 909 system availability terminals all terminals required component(s) none related features account code entry automatic route selection central office calls, placing code restriction dial tone detection one-touch calling pbx compatibil...

  • Page 920: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 910 speed dial – system/group/station guide to feature programming program number program name description/comments assigned data 10-09-01 dtmf and dial tone circuit setup if dial tone detection is enabled, be sure to allocate at least one circuit for dial tone detectio...

  • Page 921

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 911 13-02-01 group speed dialing bins designates the starting bin number the system uses for group speed dialing. 01~64 (default not assigned) 13-03-01 speed dialing group assignment for extensions for group speed dialing, assign extens...

  • Page 922

    Issue 5.0 univerge sv8100 1 - 912 speed dial – system/group/station 13-04-08 memo 1 define memo display information tied to common speed dial bin or telephone book which match with incoming caller id. This will be displayed in lcd line 1. Maximum of 28 digits. (default - not assigned) 13-04-09 memo ...

  • Page 923

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 913 15-07-01 programmable function keys assign a function key for system speed dialing (27) or group speed dialing (28). You can program the key as either a general speed dialing key or you can choose to store a bin number with the func...

  • Page 924

    Issue 5.0 univerge sv8100 1 - 914 speed dial – system/group/station 30-03-01 dss console key assignment for dss console chaining, assign an speed dialing service code (or ) plus a 2-digit bin number to a dss console key. Key number 001~500 0~99 (general functional level) 97 = door box access key (ad...

  • Page 925

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 915 80-03-03 dtmf tone receiver setup – min. Detect level use to define the minimum detect levels for the dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0...

  • Page 926

    Issue 5.0 univerge sv8100 1 - 916 speed dial – system/group/station 80-03-04 dtmf tone receiver setup – max. Detect level use to define the maximum detect levels for the dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) t...

  • Page 927

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 917 80-03-05 dtmf tone receiver setup – forward twist level use to define the forward twist levels for the dtmf tone receiver. 0~9 (1db ~ 10db) [default: type 1~5 = 5 (6dbm)] 80-03-06 dtmf tone receiver setup – backward twist level use ...

  • Page 928

    Issue 5.0 univerge sv8100 1 - 918 speed dial – system/group/station 80-04-03 call progress tone detector setup – s/n ratio use to define the s/n ratio for the call progress tone detector. 0~4 (0db ~ -20db) default: type 1 (dt) – 4 (-20db) type 2 (bt) – 4 (-20db) type 3 (rbt) – 4 (-20db) type 4, type...

  • Page 929: Operation

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 919 operation to store an speed dialing number (display telephones only): 1. Press speaker. 2. Dial 853 (for system) or 854 (for group). 3. Dial system or group storage code. . Initially, there are 1000 system speed dialing codes. There...

  • Page 930

    Issue 5.0 univerge sv8100 1 - 920 speed dial – system/group/station 7. Press hold. 8. Press speaker to hang up or repeat steps 3~7 to program another system or group speed dial bin. To dial a system speed dialing number: 1. Go off-hook. 2. Press redial. Table 1-19 keys for entering names use this ke...

  • Page 931

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 921 3. Dial the system speed dialing storage code. . Unless you preselect, trunk group routing selects the trunk for the call. The system may optionally select a specific trunk group for the call. . If you have a dss console, you may be...

  • Page 932

    Issue 5.0 univerge sv8100 1 - 922 speed dial – system/group/station 2. For system speed dialing, press redial. Dial the speed dialing code (e.G., common code 001). . If the entire stored number is too long for your telephone display, press * to see the rest of the number. - or - for group speed dial...

  • Page 933

    Univerge sv8100 issue 5.0 speed dial – system/group/station 1 - 923 7. Press hold. 8. Press speaker to hang up. To store a station speed dialing number (single line telephones only): 1. Lift the handset. 2. Dial 855. 3. Dial the station speed dial buffer number to be programmed (0~9). 1 = station sp...

  • Page 934

    Issue 5.0 univerge sv8100 1 - 924 speed dial – system/group/station to dial a station speed dialing number (multiline terminal): 1. Press speaker. 2. Dial 761 (default service code). - or - press the system speed dialing key (service code 851: 27). . To preselect, press a line key in step 1 (instead...

  • Page 935: Description

    Univerge sv8100 issue 5.0 speed dial – telephone book 1 - 925 speed dial – telephone book description speed dial – telephone book is a part of the speed dialing system. A maximum of 100 telephone books is supported per system. Individual extensions can be assigned up to two telephone books. Each tel...

  • Page 936: Related Features

    Issue 5.0 univerge sv8100 1 - 926 speed dial – telephone book related features speed dial – system/group/station guide to feature programming program number program name description/comments assigned data 11-11-56 service code setup (for setup/ entry operation) – telephone book lock service password...

  • Page 937

    Univerge sv8100 issue 5.0 speed dial – telephone book 1 - 927 13-07-04 telephone book dial number and name – group number assign each entry in the telephone book to a group if needed. . In the telephone book you can break it down further and have specific groups to search on. For example, you could ...

  • Page 938: Operation

    Issue 5.0 univerge sv8100 1 - 928 speed dial – telephone book operation to search for an entry in the telephone book: 1. Press the dir softkey. 2. Press the telbk softkey. 3. Press the softkey associated with the first or second book. - or - press the right cursor key. 15-19-06 system telephone book...

  • Page 939

    Univerge sv8100 issue 5.0 speed dial – telephone book 1 - 929 4. After selecting the book, choose one of the following search types. . To scroll the entries in the book, press up or down on the cursor pad. Once you reach the last entry on the page, the display advances to the next page. To select on...

  • Page 940

    Issue 5.0 univerge sv8100 1 - 930 speed dial – telephone book 7. If you want to change the telephone book entry name, type the new name using the telephone dial pad keys and press the center button on the cursor pad. To accept the name change, press the center button on the cursor pad again. If you ...

  • Page 941

    Univerge sv8100 issue 5.0 speed dial – telephone book 1 - 931 3. Press the softkey associated with the first or second book. - or - press the right cursor key. 4. Search to select the telephone name, telephone number or registry entry (0~299) to change. 5. Press the dial softkey to dial the selected...

  • Page 942

    Issue 5.0 univerge sv8100 1 - 932 speed dial – telephone book this page intentionally left blank.

  • Page 943: Station Hunt

    Univerge sv8100 issue 5.0 station hunt 1 - 933 station hunt description after calling a busy extension, a call immediately hunts to the next available member of the hunt group (department group). The caller does not have to hang up and place another intercom call if the first extension called is una...

  • Page 944: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 934 station hunt guide to feature programming operation to make a step call: 1. Place a call to a busy extension. Program number program name description/comments assigned data 11-16-01 1 digit service code setup - step call assign a single digit for step call slt/mlt d...

  • Page 945: Description

    Univerge sv8100 issue 5.0 station message detail recording 1 - 935 station message detail recording description station message detail recording (smdr) provides a record of the system trunk calls. Typically, the record outputs to a customer-provided printer, terminal or smdr data collection device. ...

  • Page 946

    Issue 5.0 univerge sv8100 1 - 936 station message detail recording o duration monitoring smdr can include calls of any duration, or only those that last longer than the interval you specify. If you want to keep track of all trunk activity, use a short duration. To keep track of only significant usag...

  • Page 947

    Univerge sv8100 issue 5.0 station message detail recording 1 - 937 sample smdr report for example, with program 35-01-09 = 0 (format for na) and program 35-02-17 = 1 (caller id name), if a call is received with the caller id name of nec infrontia corporation (24 characters), the following smdr recor...

  • Page 948

    Issue 5.0 univerge sv8100 1 - 938 station message detail recording table 1-20 smdr report definitions report headings definitions call record number smdr record number (consecutive) class type of call (see class definitions below) time time call placed or answered. (for transferred calls, shows time...

  • Page 949

    Univerge sv8100 issue 5.0 station message detail recording 1 - 939 table 1-21 smdr report format with program 35-02-14 set to ‘0’ character position field definition header line 1 1~60 spaces 61~70 mm/dd/yyyy 71 space 72~75 page 76 space 77~79 report page number (e.G., 001) cr & lf carriage return a...

  • Page 950

    Issue 5.0 univerge sv8100 1 - 940 station message detail recording 5 space 6~10 time in 24 hour clock (hh:mm) 11 space 12~21 line 22 space 23~30 call duration (hh:mm:ss) 31 space 32~41 station number or name 42 space 43~62 number dialed (20 digits maximum) 63 space 64~79 account number or no answer ...

  • Page 951

    Univerge sv8100 issue 5.0 station message detail recording 1 - 941 12~15 date 16~17 spaces 18~21 line 22 space 23~30 duration 31~32 spaces 33~39 station 40~44 spaces 45~51 dialled 52 space 53~59 no./cli 60~63 spaces 64~70 account cr & lf carriage return and line feed lf line feed smdr record 1~4 cal...

  • Page 952

    Issue 5.0 univerge sv8100 1 - 942 station message detail recording conditions smdr data does not include intercom calls. The smdr call buffer stores 500 calls. The buffer stores calls when the smdr device is unavailable. When the buffer fills, the oldest record is deleted to allow the new record to ...

  • Page 953: System Availability

    Univerge sv8100 issue 5.0 station message detail recording 1 - 943 smdr requires a connection to the cd-cp00 lan. If no answer is received, no answer is displayed regardless of the system programing for the caller id display option. The setting in program 35-02-18 works regardless of the entry in pr...

  • Page 954: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 944 station message detail recording guide to feature programming program number program name description/comments assigned data 10-12-01 cd-cp00 network setup – ip address assign the ip address. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255....

  • Page 955

    Univerge sv8100 issue 5.0 station message detail recording 1 - 945 20-07-18 class of service options (administrator level) – smdr printout accumulated extension data used to determine if accumulated extension data is included in the smdr report for each cos. 0 = off 1 = on (default = 0 for cos 1~14)...

  • Page 956

    Issue 5.0 univerge sv8100 1 - 946 station message detail recording 35-01-07 smdr options – minimum ring time (for incoming calls) enter how long an unanswered call must ring (1~65535 seconds) before smdr logs it as no answer). Enter 0 to allow all no answer calls to print. 0~65535 (sec) (0 = all) (d...

  • Page 957

    Univerge sv8100 issue 5.0 station message detail recording 1 - 947 35-02-10 smdr output options – all lines busy (alb) output determine if the all lines busy (alb) indication should be displayed. 0 = not displayed 1 = displayed (default = 0) 35-02-12 smdr output options – did table name output deter...

  • Page 958

    Issue 5.0 univerge sv8100 1 - 948 station message detail recording 35-02-18 smdr output options – print mode for caller name of incoming call select whether to display up to 16 characters of the caller name on the same line as the call record (0) or if a line feed should be added and up to 24 charac...

  • Page 959

    Univerge sv8100 issue 5.0 station message detail recording 1 - 949 smdr flowcharts are located on the following pages. Smdr with a cd-cp00 connection ethernet.

  • Page 960

    Issue 5.0 univerge sv8100 1 - 950 station message detail recording smdr flowchart.

  • Page 961

    Univerge sv8100 issue 5.0 station message detail recording 1 - 951 smdr flowchart (continued).

  • Page 962

    Issue 5.0 univerge sv8100 1 - 952 station message detail recording smdr flowchart (continued).

  • Page 963: Operation

    Univerge sv8100 issue 5.0 station message detail recording 1 - 953 operation once installed and programmed, smdr operation is automatic. Smdr flowchart (continued).

  • Page 964

    Issue 5.0 univerge sv8100 1 - 954 station message detail recording this page intentionally left blank.

  • Page 965: Description

    Univerge sv8100 issue 5.0 station name assignment – user programmable 1 - 955 station name assignment – user programmable description this feature allows a user to program the station name for their telephone extension or any extension within the system. The name is displayed on the multiline termin...

  • Page 966: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 956 station name assignment – user programmable guide to feature programming operation to program your extension name: 1. Press speaker. 2. Dial 800. - or - press the extension name change key (program 15-07 or sc 851: 55). 3. Press hold. 4. Enter the name. (refer to ta...

  • Page 967

    Univerge sv8100 issue 5.0 station name assignment – user programmable 1 - 957 5. Press hold. 6. Press speaker to hang up. To program any extension name: 1. Press speaker. 2. Dial 800 - or - press the extension name change key (program 15-07 or sc 851: 55). 3. Enter the extension number to be named. ...

  • Page 968

    Issue 5.0 univerge sv8100 1 - 958 station name assignment – user programmable conf clear the character entry one character at a time. Hold clear all the entries from the point of the flashing cursor and to the right. Table 1-24 keys for entering names (continued) use this keypad digit . . . When you...

  • Page 969: Station Relocation

    Univerge sv8100 issue 5.0 station relocation 1 - 959 station relocation description station relocation allows a station to be moved from one location to another, without having to reprogram the station data. The stations features and extension number are the same after it is moved to the new locatio...

  • Page 970: System Availability

    Issue 5.0 univerge sv8100 1 - 960 station relocation system availability terminals all multiline terminals and single line telephones required component(s) none related features none guide to feature programming the following programs are swapped when station relocation is used: program 11-02 extens...

  • Page 971

    Univerge sv8100 issue 5.0 station relocation 1 - 961 program 15-03 single line telephone basic data setup program 15-06 trunk access map for extensions program 15-07 programmable function keys program 15-08 incoming virtual extension ring tone setup program 15-09 virtual extension ring assignment pr...

  • Page 972: Operation

    Issue 5.0 univerge sv8100 1 - 962 station relocation operation to exchange two terminals: 1. Pick up the handset or press speaker. 2. Dial the extension data swap service code – not assigned at default (program 11-15-12). 3. Dial the extension data swap password – not assigned at default (program 92...

  • Page 973: Synchronous Ringing

    Univerge sv8100 issue 5.0 synchronous ringing 1 - 963 synchronous ringing description synchronous ringing synchronizes co/pbx incoming ringing with the incoming ringing pattern from a central office. Conditions when the multiline terminal is ringing at secondary extension (se)/virtual extension (ve)...

  • Page 974: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 964 synchronous ringing guide to feature programming operation none program number program name description/comments assigned data 14-02-17 analog trunk data setup – sync. Ringing enable or disable per trunk. 0 = disable 1 = enable (default) 20-15-01 ring cycle setup – ...

  • Page 975: Tandem Ringing

    Tandem ringing 1 - 965 t tandem ringing description tandem ringing allows an extension user to have two telephones with one telephone number. For example, extension 205 (the master telephone) sets tandem ringing with extension 206. When extension 205 receives an incoming call, both extensions 205 an...

  • Page 976: System Availability

    Issue 5.0 univerge sv8100 1 - 966 tandem ringing telephone settings instead. To transfer calls between the two tandem ringing stations, a system park orbit should be used. A sip terminal cannot be the master or slave telephone. Default setting disabled system availability terminals master telephone:...

  • Page 977: Guide to Feature Programming

    Univerge sv8100 issue 5.0 tandem ringing 1 - 967 guide to feature programming operation to set up tandem ringing: 1. Press speaker at the extension considered to be the master telephone (optional). 2. Dial 744 -or- press the tandem ringing key (program 15-07 or sc 851: 80). 3. Dial 1 to set the feat...

  • Page 978

    Issue 5.0 univerge sv8100 1 - 968 tandem ringing terminals indicate tandem in use in the display and single line telephone users hear a busy signal when the handset is lifted. To cancel tandem ringing: 1. Dial 744 -or- press the tandem ringing key (program 15-07 or sc 851: 80). 2. Dial 0 to cancel t...

  • Page 979: Description

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 1 - 969 tandem trunking (unsupervised conference) description tandem trunking allows an extension user to join two outside callers in a trunk-to-trunk conference. The extension user can then drop out of the call, leaving the trunks ...

  • Page 980

    Issue 5.0 univerge sv8100 1 - 970 tandem trunking (unsupervised conference) method d - automatic tandem trunking setup to speed dial number this method allows an extension user to easily set up an unsupervised conference with a call they have placed on hold. A class of service option is available, w...

  • Page 981: System Availability

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 1 - 971 the opposite side trunk. With an isdn trunk, program 14-01-25 must be enabled to detect the continue/disconnect code. The continue/disconnect code is not accepted while dialing a trunk. Continue/disconnect codes do not work ...

  • Page 982: Related Features

    Issue 5.0 univerge sv8100 1 - 972 tandem trunking (unsupervised conference) related features call forwarding, off-premise central office calls, answering central office calls, placing direct inward system access (disa) guide to feature programming method a – tandem trunking from conference program n...

  • Page 983

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 1 - 973 20-07-11 class of service options (administrator level) – forced trunk disconnect (analog trunk only) turns off (0) or on (1) an extension to use forced trunk disconnect. This allows the extension to disconnect an unsupervis...

  • Page 984

    Issue 5.0 univerge sv8100 1 - 974 tandem trunking (unsupervised conference) method b – tandem trunking with transfer key program number program name description/comments assigned data 14-01-04 basic trunk data setup – transmit gain level for conference and transfer calls select the transmit codec ga...

  • Page 985

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 1 - 975 method c – tandem trunking on hang up 24-02-07 system options for transfer – trunk-to-trunk transfer release warning tone this timer starts when a trunk begins talking with another trunk (for example: trunk-to-trunk transfer...

  • Page 986

    Issue 5.0 univerge sv8100 1 - 976 tandem trunking (unsupervised conference) 20-07-11 class of service options (administrator level) – forced trunk disconnect (analog trunk only) turns off (0) or on (1) an extension to use forced trunk disconnect. This allows the extension to disconnect an unsupervis...

  • Page 987

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 1 - 977 method d – tandem trunking to speed dial number program number program name description/comments assigned data 11-10-06 service code setup (for system administrator) – setting the automatic transfer for each trunk line if th...

  • Page 988

    Issue 5.0 univerge sv8100 1 - 978 tandem trunking (unsupervised conference) 13-04-04 speed dialing number and name – transfer destination number use to store transfer destination number data in the speed dialing areas. If transfer mode is (refer to 13-04-03): 1 = internal dial mode 1~9, 0, * , # , p...

  • Page 989

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 1 - 979 trunk disconnect continue/disconnect codes 20-07-11 class of service options (administrator level) – forced trunk disconnect (analog trunk only) turns off (0) or on (1) an extension to use forced trunk disconnect. This allow...

  • Page 990

    Issue 5.0 univerge sv8100 1 - 980 tandem trunking (unsupervised conference) 20-28-01 trunk to trunk conversation – conversation continue code when program 14-01-25 is enabled, determine the 1-digit code the user should dial (0~9, * , # ) to extend the conversation length for the time defined in 20-2...

  • Page 991: Operation

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 1 - 981 operation method a – tandem trunking from conference to set up a tandem call: 1. Place or answer first trunk call. 2. Press conf softkey. 3. Place or answer second trunk call. 4. To set up the tandem call, press conf twice. ...

  • Page 992

    Issue 5.0 univerge sv8100 1 - 982 tandem trunking (unsupervised conference) press hold and dial 753 or the service code set for unsupervised conference/tandem trunking in program 11-12-57. . The line keys for the trunks blink green as long as the unsupervised conference continues. To end the tandem ...

  • Page 993

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 1 - 983 method c – tandem trunking on hang up to set up a tandem call: 1. Place or answer first trunk call. 2. Press hold to place the first trunk call on hold. 3. Place a second trunk call. 4. Hang up. . This sets up an unsupervise...

  • Page 994

    Issue 5.0 univerge sv8100 1 - 984 tandem trunking (unsupervised conference) 3. Hang up. . To disconnect the conference, forced trunk disconnect (i.E., press the line key or 805 plus the trunk number + 724 or the service code set of forced trunk disconnect in program 11-10-26). To set and change the ...

  • Page 995: Toll Restriction

    Univerge sv8100 issue 5.0 toll restriction 1 - 985 toll restriction description for toll restriction see code restriction (page 1-283) ..

  • Page 996

    Issue 5.0 univerge sv8100 1 - 986 toll restriction this page intentionally left blank.

  • Page 997: Toll Restriction In Credit

    Univerge sv8100 issue 5.0 toll restriction in credit 1 - 987 toll restriction in credit description for toll restriction in credit see code restriction in credit (page 1-293).

  • Page 998

    Issue 5.0 univerge sv8100 1 - 988 toll restriction in credit this page intentionally left blank.

  • Page 999: Toll Restriction Override

    Univerge sv8100 issue 5.0 toll restriction override 1 - 989 toll restriction override description for toll restriction override see code restriction override (page 1-299).

  • Page 1000

    Issue 5.0 univerge sv8100 1 - 990 toll restriction override this page intentionally left blank.

  • Page 1001: Toll Restriction, Dial Block

    Univerge sv8100 issue 5.0 toll restriction, dial block 1 - 991 toll restriction, dial block description for toll restriction, dial block see code restriction, dial block (page 1-307).

  • Page 1002

    Issue 5.0 univerge sv8100 1 - 992 toll restriction, dial block this page intentionally left blank.

  • Page 1003: Tone Override

    Univerge sv8100 issue 5.0 tone override 1 - 993 tone override description the multiline terminal user that calls a busy station and receives a call waiting tone can generate a tone override that is heard by the originator and busy station. The busy station user can place the existing call on hold to...

  • Page 1004

    Issue 5.0 univerge sv8100 1 - 994 tone override guide to feature programming program number program name description/comments assigned data 11-12-03 service code setup (for service access) – override (off-hook signaling) assign a service code (809 by default) to be used for off-hook signaling overri...

  • Page 1005

    Univerge sv8100 issue 5.0 tone override 1 - 995 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turns off (0) or on (1) the extension ability to receive a second call from a did, disa, dil, or tie line caller. . With this option set to 1, the de...

  • Page 1006: Operation

    Issue 5.0 univerge sv8100 1 - 996 tone override operation to send off-hook signals to an extension busy on a call: . Your extension may send off-hook signals automatically. 1. Dial 809 (program 11-12-02). - or - press the off-hook signaling key (program 15-07-01 code 33). . You hear ring busy tone. ...

  • Page 1007: Traffic Reports

    Univerge sv8100 issue 5.0 traffic reports 1 - 997 traffic reports description the system provides the ability to send data to a pc connected to the univerge sv8100. The telephone call traffic data for each extension is captured for use with the station message detail recording (smdr) feature. Call t...

  • Page 1008: System Availability

    Issue 5.0 univerge sv8100 1 - 998 traffic reports system availability terminals all terminals required component(s) software licenses for smdr traffic total report – sample report terminal otg duration cost icm answer duration ringing abandon 301 54 01:45:14 720 326 115 02:11:52 00:09:36 301 92 02:3...

  • Page 1009: Related Features

    Univerge sv8100 issue 5.0 traffic reports 1 - 999 related features station message detail recording guide to feature programming program number program name description/comments assigned data 90-20-01 traffic report data setup – call traffic output determine whether or not the call traffic output sh...

  • Page 1010: Operation

    Issue 5.0 univerge sv8100 1 - 1000 traffic reports operation none 90-20-08 traffic report data setup – acd operator all busy output use to define the acd operator al busy output details of the traffic report. 0 = not detected 1~256 (report when the data reaches the defined value) (default = 0) 90-20...

  • Page 1011: Transfer

    Univerge sv8100 issue 5.0 transfer 1 - 1001 transfer description transfer permits an extension user to send an active intercom or outside call to any other extension in the system. With transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatical...

  • Page 1012

    Issue 5.0 univerge sv8100 1 - 1002 transfer transfer call into conference/existing call this feature allows either a multiline terminal or single line telephone user with barge-in ability to transfer a call into an existing call. This call can be a 2-party call, a conference call, or a barge-in conf...

  • Page 1013: System Availability

    Univerge sv8100 issue 5.0 transfer 1 - 1003 . With transfer to busy extensions disabled (program 24-02-02 = 0), you must also set program 20-09-07 for the extensions cos to 0 to disable call queuing and program 20-13-06 to set automatic off-hook signaling to manual. An existing call can be transferr...

  • Page 1014: Related Features

    Issue 5.0 univerge sv8100 1 - 1004 transfer required component(s) none related features barge-in call waiting/camp-on caller id call forwarding conference meet me paging transfer one-touch calling quick transfer to voice mail serial call.

  • Page 1015: Guide to Feature Programming

    Univerge sv8100 issue 5.0 transfer 1 - 1005 guide to feature programming program number program name description/comments assigned data 11-12-58 service code setup (for service access) – transfer into conference use this program to assign the code users dial to transfer a call into a conference call...

  • Page 1016

    Issue 5.0 univerge sv8100 1 - 1006 transfer 20-03-01 system options for single line telephones – slt call waiting answer mode for a busy single line (500/2500 type) telephones, set the mode used to answer a camped-on trunk call. Modes: 0 = press and release hookswitch to pick up waiting call 1 = pre...

  • Page 1017

    Univerge sv8100 issue 5.0 transfer 1 - 1007 20-11-18 class of service options (hold/ transfer service) – no recall allow (0) or deny (1) unanswered transferred calls to the cos from recalling the originating extension. . For example, with this option set to 1 for cos 1, calls transferred by any cos ...

  • Page 1018

    Issue 5.0 univerge sv8100 1 - 1008 transfer 20-18-07 service tone timers – intrusion tone repeat time after a user barges in, the system repeats the barge-in tone after this interval. Normally, you should disable this time by entering 0. (this time also affects any other call interruption features, ...

  • Page 1019

    Univerge sv8100 issue 5.0 transfer 1 - 1009 24-02-02 system options for transfer – moh or ringback on transferred calls use these options to enable (0) or disable (1) moh on transfer. If enabled (0), a transferred caller hears music on hold while their call rings the destination extension. If disabl...

  • Page 1020

    Issue 5.0 univerge sv8100 1 - 1010 transfer 25-06-01 vrs/disa one-digit code attendant setup – next attendant message number set up single digit dialing through the vrs. This gives vrs callers single-key access to extensions, the company operator, department calling groups and voice mail. For each v...

  • Page 1021: Operation

    Univerge sv8100 issue 5.0 transfer 1 - 1011 operation transferring trunk calls to transfer a trunk call to a co-worker’s extension: 1. At the multiline terminal, press transfer. - or - at a single line telephone, hookflash. . You hear transfer dial tone. 2. Dial the co-worker’s extension number. . I...

  • Page 1022

    Issue 5.0 univerge sv8100 1 - 1012 transfer transferring intercom calls to transfer your intercom call: 1. At the multiline terminal, press hold. - or - at single line telephone, hookflash. 2. Dial extension to receive your call. . If the extension is busy, does not answer or does not want the call,...

  • Page 1023

    Univerge sv8100 issue 5.0 transfer 1 - 1013 3. Hang up. . The call is transferred to the trunk ring group defined in program 22-05-01 and all assigned extensions in the group (program 22-04-01) ring or it rings the external paging, enabling anyone to answer the call. Transferring an intercom or trun...

  • Page 1024

    Issue 5.0 univerge sv8100 1 - 1014 transfer.

  • Page 1025: Trunk Group Routing

    Univerge sv8100 issue 5.0 trunk group routing 1 - 1015 trunk group routing description trunk group routing sets outbound call routing options for users that dial the trunk group routing code (9) for trunk calls. Trunk group routing routes calls in the order specified by system programming. If a user...

  • Page 1026: System Availability

    Issue 5.0 univerge sv8100 1 - 1016 trunk group routing system availability terminals all stations required component(s) none related features automatic route selection central office calls, placing direct inward dialing (did) dial tone detection multiple trunk types programmable function keys prime ...

  • Page 1027: Guide to Feature Programming

    Univerge sv8100 issue 5.0 trunk group routing 1 - 1017 guide to feature programming program number program name description/comments assigned data 11-01-01 system numbering – service code set up a service code for alternate trunk route access. Refer to univerge sv8100 system program manual 11-09-01 ...

  • Page 1028

    Issue 5.0 univerge sv8100 1 - 1018 trunk group routing 14-07-01 trunk access map setup – trunk port number access map programming may limit trunk group routing options. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access and access w...

  • Page 1029

    Univerge sv8100 issue 5.0 trunk group routing 1 - 1019 21-15-01 individual trunk group routing for extensions designate the trunk route accessed when a user dials the alternate trunk route access code assigned in program 11-09-02. Trunk group routing is set up in program 14-06. Trunk group routes: 1...

  • Page 1030: Operation

    Issue 5.0 univerge sv8100 1 - 1020 trunk group routing operation to place a call using trunk group routing: 1. At the multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial 9. 3. Dial number. - or - 1. At the multiline terminal, press trunk group routing key (p...

  • Page 1031: Trunk Groups

    Univerge sv8100 issue 5.0 trunk groups 1 - 1021 trunk groups description trunk groups let you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an access code plus the group number. There are 100 available trunk groups and you set the access order in trunk group pro...

  • Page 1032: Related Features

    Issue 5.0 univerge sv8100 1 - 1022 trunk groups related features automatic route selection call appearance (cap) keys central office calls, placing dial tone detection direct inward dialing (did) programmable function keys ring groups speed dial – system/group/station trunk group routing.

  • Page 1033: Guide to Feature Programming

    Univerge sv8100 issue 5.0 trunk groups 1 - 1023 guide to feature programming program number program name description/comments assigned data 10-09-01 dtmf and dial tone circuit setup allocate the circuits on the cd-cp00 for either dtmf receiving or dial tone detection. 0 = common use 1 = extension on...

  • Page 1034

    Issue 5.0 univerge sv8100 1 - 1024 trunk groups 14-06-01 trunk group routing – priority order number used to set the priority order number 1~4. 0 = not specify1~100 : (trunk group number)1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbers 2, 3, ...

  • Page 1035

    Univerge sv8100 issue 5.0 trunk groups 1 - 1025 15-07-01 programmable function keys assign function keys for trunk group access (code * 02 + group) or call appearance (cap) keys (code * 08 + cap key orbit 0001~9999 (or 0000 for auto assign). Trunk groups: 1~100 line key 1~48 0~99 (normal function co...

  • Page 1036: Operation

    Issue 5.0 univerge sv8100 1 - 1026 trunk groups operation to place a call over a trunk group: 1. At the multiline telephone, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 804. 3. Dial trunk group number (1~9 or 001~100). 4. Dial number. - or - 1. Press the trunk group...

  • Page 1037: Trunk Port Disable

    Univerge sv8100 issue 5.0 trunk port disable 1 - 1027 trunk port disable description the system provides a service code (default: 745) which can be used by an extension user to block a trunk for outgoing calls. The user which busied out the trunk still has access to it. All other users are blocked f...

  • Page 1038

    Issue 5.0 univerge sv8100 1 - 1028 trunk port disable this page intentionally left blank.

  • Page 1039: Trunk Queuing/camp-On

    Univerge sv8100 issue 5.0 trunk queuing/camp-on 1 - 1029 trunk queuing/camp-on description trunk queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does ...

  • Page 1040

    Issue 5.0 univerge sv8100 1 - 1030 trunk queuing/camp-on central office calls, placing programmable function keys guide to feature programming program number program name description/comments assigned data 11-12-04 service code setup (for service access) – set camp-on customize the service code, whi...

  • Page 1041: Operation

    Univerge sv8100 issue 5.0 trunk queuing/camp-on 1 - 1031 operation to queue for a busy trunk: 1. Try to access the busy trunk. 2. Dial 850 or press trunk queuing/camp-on key (program 15-07 or sc 851: 35). 3. Hang up to leave a trunk queuing request. - or - wait off-hook to camp-on to the trunk. To a...

  • Page 1042

    Issue 5.0 univerge sv8100 1 - 1032 trunk queuing/camp-on to cancel a trunk queueing/camp-on request: 1. At the multiline terminal, press idle speaker. - or - at the single line telephone, lift the handset. 2. Dial 870. 3. At the multiline terminal, press speaker to hang up. - or - at the single line...

  • Page 1043: Description

    Unicast/multicast paging mode 1 - 1033 u unicast/multicast paging mode description with v 3.0 or higher software the ip terminals (dt7xx) can now receive an internal page via a unicast or multicast packet based upon system programming. This feature allows ip terminals (dt7xx) to be assigned to unica...

  • Page 1044

    Issue 5.0 univerge sv8100 1 - 1034 unicast/multicast paging mode figure 1-13 multicast mode example figure 1-14 unicast mode example.

  • Page 1045

    Univerge sv8100 issue 5.0 unicast/multicast paging mode 1 - 1035 . By default routers do not pass multicast packets between subnets. If you have ip phones in different subnets than the ipla, and you are trying to utilize multicast paging, you have to program the router to pass the multicast packet. ...

  • Page 1046: System Availability

    Issue 5.0 univerge sv8100 1 - 1036 unicast/multicast paging mode you can assign up to 16 ip phones in an internal or all call paging group. When using unicast mode, there must be an available dsp recourse for each ip phone in the page group at the time of the internal page. If the resources are less...

  • Page 1047

    Univerge sv8100 issue 5.0 unicast/multicast paging mode 1 - 1037 router that supports multicast packets if utilizing multicast mode.

  • Page 1048: Related Features

    Issue 5.0 univerge sv8100 1 - 1038 unicast/multicast paging mode related features ip multiline station (sip) meet me paging meet me paging transfer paging, external paging, internal guide to feature programming program number program name description/comments assigned data 10-19-01 voip dsp resource...

  • Page 1049

    Univerge sv8100 issue 5.0 unicast/multicast paging mode 1 - 1039 15-07-01 programmable function keys assign function keys for internal paging zones (code 21 + page zone) and internal all call paging (code 22). Line key 1~48 0~99 (normal function code 751 by default) * 00 ~ * 99 (appearance function ...

  • Page 1050: Operation

    Issue 5.0 univerge sv8100 1 - 1040 unicast/multicast paging mode operation to make an internal page announcement: multiline terminal/ip terminal/mh240 1. Press the zone internal paging key (program 15-07 or sc 751: 21 + 0 or 1~9 or 01~64 for zones (0 or 00 for all call). - or - press speaker or lift...

  • Page 1051: Description

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 1 - 1041 uniform call distribution (ucd) description with uniform call distribution (ucd), an extension user can call an idle extension in a preprogrammed ucd group (department group – 64 department groups available) by dialing the group pilo...

  • Page 1052

    Issue 5.0 univerge sv8100 1 - 1042 uniform call distribution (ucd) the vrs can also transfer calls to ucd (department) groups. Refer to the voice response system (vrs) on page 1-1117 feature for more information on setting up the vrs. The system prevents hunting to a ucd (department) group extension...

  • Page 1053: Call

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 1 - 1043 priority routing figure 1-16 uniform call distribution (ucd) priority call routing priority 1 priority 2 priority 3 priority 2 priority 3 priority 2 priority 3 call telephone on a call telephone on a call priority 1 priority 1 call t...

  • Page 1054: Call 1

    Issue 5.0 univerge sv8100 1 - 1044 uniform call distribution (ucd) circular routing figure 1-17 uniform call distribution (ucd) circular routing call 1 call 2 call 3 call 4.

  • Page 1055: System Availability

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 1 - 1045 system availability terminals all stations required component(s) dspii-u10 unit and vrs compact flash (for delay announcements) related features automatic call distribution (acd) call forwarding call arrival (car) keys transfer inmai...

  • Page 1056: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 1046 uniform call distribution (ucd) guide to feature programming . The items highlighted in gray are read only and cannot be changed. Program number program name description/comments assigned data 11-07-01 department group pilot numbers – dial assign pilot numbers to t...

  • Page 1057

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 1 - 1047 16-01-05 department group basic data setup – extension group all ring mode operation set if all members of the group should ring automatically (1) or through the use of the service code (0) defined in program 11-12-09. Selecting auto...

  • Page 1058

    Issue 5.0 univerge sv8100 1 - 1048 uniform call distribution (ucd) 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day night/mode: 1~8 class of service of extensions (1~15) default: all extension port = class 1 20-09-07 class of service options (incoming ca...

  • Page 1059

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 1 - 1049 24-02-05 system options for transfer – message wait ring interval time for single line telephones (slts) without message waiting lamps, this is the time between intermittent ringing. If this value is set to 0, the system rings once. ...

  • Page 1060: Operation

    Issue 5.0 univerge sv8100 1 - 1050 uniform call distribution (ucd) operation to call a ucd group: 1. At the multiline terminal, press the speaker key. - or - at single line telephone, lift the handset. 2. Dial the ucd group (department) extension or pilot number. . The system routes the call to the ...

  • Page 1061: Uniform Numbering Network

    Univerge sv8100 issue 5.0 uniform numbering network 1 - 1051 uniform numbering network description uniform numbering network allows multiple or compatible systems to be connected in a network using tie lines. A station user can dial a system number and a station number (open numbering) or dial the s...

  • Page 1062: System Availability

    Issue 5.0 univerge sv8100 1 - 1052 uniform numbering network default setting none system availability terminals all stations required component(s) cd-4odta or cd-prta related features automatic route selection flexible system numbering multiple trunk types.

  • Page 1063: Guide to Feature Programming

    Univerge sv8100 issue 5.0 uniform numbering network 1 - 1053 guide to feature programming program number program name description/comments assigned data 11-01-01 system numbering – service code set the systems internal (intercom) numbering plan. The numbering plan assigns the first and second digits...

  • Page 1064

    Issue 5.0 univerge sv8100 1 - 1054 uniform numbering network 44-01-01 system options for ars/f-route – ars/f-route time schedule set this option to ‘0’ so that the f-route table selected is determined only by the digits dialed without any relation to the day or time of the call. 0 = not used 1 = use...

  • Page 1065

    Univerge sv8100 issue 5.0 uniform numbering network 1 - 1055 44-03-02 dial analysis extension table – ars/f-route select table number (1~250) when dialed digits match the setting in program 44-03-01, select the ars/r-route table number (0~500) to be used for the dial extension analysis table. 0~500 ...

  • Page 1066

    Issue 5.0 univerge sv8100 1 - 1056 uniform numbering network 44-05-05 ars/f-route table – gain table number for internal calls for each ars/f-route table (1~500) assign a priority number (1~4). Select the gain table number to be used for internal calls (0~500). 0~500 0 = no setting (default = 0) 44-...

  • Page 1067

    Univerge sv8100 issue 5.0 uniform numbering network 1 - 1057 44-07-01 gain table for ars/f-route access – incoming transmit set the gain table to be used (1~500). If an extension dials ars/f-route number; the extension dial gain table is activated, which is assigned in program 44-05. The extension d...

  • Page 1068: Operation

    Issue 5.0 univerge sv8100 1 - 1058 uniform numbering network operation none 44-09-01 weekly schedule for ars/ f-route define a weekly schedule for using ars/f-route day numbers 1~7 (1 = sun, 7 = sat), pattern numbers (1~10). The pattern number is defined in program 44-08-01. 1 = sunday (pattern 1~10...

  • Page 1069: Description

    Univerge sv8100 issue 5.0 univerge multimedia conference bridge 1 - 1059 univerge multimedia conference bridge description multiline conference bridge allows any intercom or outside caller to call the cd-pvaa blade to place a multiparty conference call. Each cd-pvaa blade supports one 8-party confer...

  • Page 1070: Related Features

    Issue 5.0 univerge sv8100 1 - 1060 univerge multimedia conference bridge required component(s) cd-pvaa related features none.

  • Page 1071: Guide to Feature Programming

    Univerge sv8100 issue 5.0 univerge multimedia conference bridge 1 - 1061 guide to feature programming program number program name description/comments assigned data 10-09-01 dtmf and dial tone circuit setup assign at least one circuit for dtmf reception (type 0 or 1). Use the following as a guide wh...

  • Page 1072

    Issue 5.0 univerge sv8100 1 - 1062 univerge multimedia conference bridge 10-55-04 package network setup – sub net mask define the subnet mask for the cd-etia. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 2...

  • Page 1073

    Univerge sv8100 issue 5.0 univerge multimedia conference bridge 1 - 1063 11-07-01 department group pilot numbers – dial assign a department group pilot number for the cnf(8)-u etu (eight digits max). The extensions are assigned to the group in program 16-02-01. Up to eight digits (default not assign...

  • Page 1074

    Issue 5.0 univerge sv8100 1 - 1064 univerge multimedia conference bridge 16-01-05 department group basic data setup – extension group all ring mode operation set if all members of the group should ring automatically (1) or through the use of the service code (0) defined in program 11-12-09. Selectin...

  • Page 1075: Operation

    Univerge sv8100 issue 5.0 univerge multimedia conference bridge 1 - 1065 operation setup procedures to set the supervisor password: 1. Call the conference bridge extension number, and wait for the voice prompt. 2. Dial the default supervisor password (0 0 0 0), then dial #. 3. Follow the voice promp...

  • Page 1076

    Issue 5.0 univerge sv8100 1 - 1066 univerge multimedia conference bridge 4. Follow the voice prompt, and set the conference 1 or the conference 2 password (4~8 digits). To record new customized greeting: 1. Call the conference bridge extension number, and wait for the voice prompt. 2. Dial the defau...

  • Page 1077

    Univerge sv8100 issue 5.0 univerge multimedia conference bridge 1 - 1067 to start a conference call using outside dit: 1. Call a trunk that is set as dit to conference bridge. 2. When the voice prompt is heard, enter the conference bridge 1 or 2 password, and dial #. 3. Start the conference. To star...

  • Page 1078

    Issue 5.0 univerge sv8100 1 - 1068 univerge multimedia conference bridge this page intentionally left blank.

  • Page 1079: Universal Slots

    Univerge sv8100 issue 5.0 universal slots 1 - 1069 universal slots description the univerge sv8100 has six universal slots, and up to four cabinets can be installed. The system uses the same chassis for the controlling and expansion and can support up to 23 universal slots. Conditions refer to the u...

  • Page 1080

    Issue 5.0 univerge sv8100 1 - 1070 universal slots table 1-26 terminal power factor terminal power factor 19 inch chassis = item power factor dtl-24d-1 tel 1 dtl-8ld-1 tel 1.5 ada-l unit 2 apr-l unit 2 power save adapter 1 8lk-l unit 0 dcl-60-1 console 2 itl-320c-1 tel 6 itl-24d-1 tel 4 itl-2e-1 tel...

  • Page 1081: System Availability

    Univerge sv8100 issue 5.0 universal slots 1 - 1071 default setting none system availability terminals n/a required component(s) any blade related features none.

  • Page 1082: Guide to Feature Programming

    Issue 5.0 univerge sv8100 1 - 1072 universal slots guide to feature programming operation none program number program name description/comments assigned data 10-03-01 etu setup use program 10-03-xx to setup and confirm the basic configuration data for each blade. This program represents different da...

  • Page 1083: User Programming Ability

    Univerge sv8100 issue 5.0 user programming ability 1 - 1073 user programming ability description a station user can perform programming functions. Speed group dialing and function keys are just two features programmable from a station. Conditions multiline terminals must be idle an off-hook and have...

  • Page 1084: Programming

    Issue 5.0 univerge sv8100 1 - 1074 user programming ability programming none operation none.

  • Page 1085: Virtual Extensions

    Virtual extensions 1 - 1075 v virtual extensions description virtual extensions are available software extensions on the basic and expanded port packages. A virtual extension assigned to a line key, can appear and ring on an individual station or multiple stations and be used for outbound access. In...

  • Page 1086

    Issue 5.0 univerge sv8100 1 - 1076 virtual extensions if multiple ve keys are ringing on a station at the same time, the ve key on the lowest line key is answered first. Virtual extension keys assigned as code *03 do not support voice mail message indication on line keys. Busy virtual extensions can...

  • Page 1087: System Availability

    Univerge sv8100 issue 5.0 virtual extensions 1 - 1077 the night mode group of the keyset the virtual is appearing on. Default settings none assigned. System availability terminals: all multiline terminals required component(s) none related features call waiting/camp-on call arrival (car) keys second...

  • Page 1088

    Issue 5.0 univerge sv8100 1 - 1078 virtual extensions guide to feature programming program number program name description/comments assigned data 11-04-01 virtual extension numbering assign extension number for the virtual extensions (1~256). Up to eight digits default not assigned 15-01-01 basic ex...

  • Page 1089

    Univerge sv8100 issue 5.0 virtual extensions 1 - 1079 15-09-01 virtual extension ring assignment individually program an extension virtual extension key(s) to either ring (1) or not ring (0). Day night/mode: 1~8 ringing: 0 = not ring 1 = ring (default = 0) 15-10-01 virtual incoming extension ring to...

  • Page 1090

    Issue 5.0 univerge sv8100 1 - 1080 virtual extensions 15-25-04 desi-less page setup – answer automatic screen switching define or disable the page to be automatically displayed when a desi-less terminal answers a call. 0 = disable 1 = display page 1 2 = display page 2 3 = display page 3 4 = display ...

  • Page 1091: Operation

    Univerge sv8100 issue 5.0 virtual extensions 1 - 1081 operation to answer a call ringing a virtual extension: 1. Press the flashing virtual extension key. - or - go off-hook. . Program 20-10-08 needs to be set to on (1) for extension class of service. To place a call to a virtual extension: 1. Go of...

  • Page 1092

    Issue 5.0 univerge sv8100 1 - 1082 virtual extensions 5. Dial the number of the extension you want to appear on the key. 6. Press hold once for immediate ring (skip to step 8 for delayed ring). 7. Dial the mode number in which the key rings. 1 = day 1 2 = night 1 3 = midnight 1 4 = rest 1 5 = day 2 ...

  • Page 1093: Description

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1083 voice mail integration (analog) description the system provides telephone users with comprehensive voice mail features. Voice mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This fre...

  • Page 1094

    Issue 5.0 univerge sv8100 1 - 1084 voice mail integration (analog) msg key will operate as voice mail key the system enhances a telephone msg key function when connected to a system which has voice mail installed. When an extension receives a voice mail, the msg key can be used to check the number o...

  • Page 1095

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1085 * =if leading digits are blanks, nothing will be sent to the analog vm as integration. Conditions the periodic reminder message requires a dsp daughter board for voice response system (vrs). Ring group calls do not follow extension c...

  • Page 1096: System Availability

    Issue 5.0 univerge sv8100 1 - 1086 voice mail integration (analog) default setting disabled system availability terminals all stations required component(s) cd-4lca (4-port main blade) pz-4lca (4-port daughter board) cd-8lca (8-port main blade) pz-8lce (8-port daughter board) related features barge-...

  • Page 1097: Guide to Feature Programming

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1087 guide to feature programming program number program name description/comments assigned data 10-09-01 dtmf and dial tone circuit setup assign at least one circuit for dtmf reception (type 0 or 1). Use the following as a guide when all...

  • Page 1098

    Issue 5.0 univerge sv8100 1 - 1088 voice mail integration (analog) 15-02-36 multiline telephone basic data setup – message waiting lamp cycle for called extension this option allows you to select the message waiting flash pattern for the station that receives the message waiting reminder. 1 = cycle ...

  • Page 1099

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1089 15-07-01 programmable function keys assign a voice mail key to an extension. You must enter the voice mail key code (code 77) followed by: your own extension number if you are setting up your own voice mail key. A virtual extension n...

  • Page 1100

    Issue 5.0 univerge sv8100 1 - 1090 voice mail integration (analog) 16-01-04 department group basic data setup – hunting mode set if an unanswered call should hunt once stopping at the last member tried (0) or continually hunt through the idle members (1). 0 = last extension is called and hunting is ...

  • Page 1101

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1091 20-06-01 class of service for extensions assign a class of service (1~15) to the voice mail extensions. You should use cos 14 for all time modes. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 =...

  • Page 1102

    Issue 5.0 univerge sv8100 1 - 1092 voice mail integration (analog) 20-13-05 class of service options (supplementary service) – intercom off-hook signaling turn on (1) or off (0) the ability of an extension to receive off-hook signals. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-06 class of servi...

  • Page 1103

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1093 22-04-01 incoming extension ring group assignment use this program to assign extensions (up to 32) to ring groups. Calls ring extensions according to ring group programming. Maximum eight digits default: extensions 101~108 (first eig...

  • Page 1104

    Issue 5.0 univerge sv8100 1 - 1094 voice mail integration (analog) 40-07-01 voice prompt language assignment for vrs use to specify the language to be used for the vrs prompts. 1 = us english 2 = uk english 3 = australian english 4 = french canadian 5 = dutch 6 = mexican spanish 7 = latin america sp...

  • Page 1105

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1095 45-01-06 voice mail integration options – record alert tone interval time this sets the time (0~64800 seconds) between voice mail conversation record alerts. 0~64800 (seconds) (default = 30) 45-01-14 voice mail integration options – ...

  • Page 1106

    Issue 5.0 univerge sv8100 1 - 1096 voice mail integration (analog) 45-05-02 voice mail send protocol signal without additional digits – direct log-on use to send trunk number and/or station number information if integrating to voice mail when program 45-04-xx is left blank and 45-01-15 is set to pro...

  • Page 1107

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1097 80-03-02 dtmf tone receiver setup – start delay time used to customize the start delay time for dtmf tone receivers. 0~255 (0.25 ms ~ 64 ms) (default: type 1~5 = 0) program number program name description/comments assigned data.

  • Page 1108

    Issue 5.0 univerge sv8100 1 - 1098 voice mail integration (analog) 80-03-03 dtmf tone receiver setup – min. Detect level use to define the various minimum detect levels for the dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –...

  • Page 1109

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1099 80-03-04 dtmf tone receiver setup – max. Detect level use to define the various maximum detect levels for the dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10d...

  • Page 1110

    Issue 5.0 univerge sv8100 1 - 1100 voice mail integration (analog) 80-03-05 dtmf tone receiver setup – forward twist level use to define the various forward twist levels for the dtmf tone receiver. 0~9 (1db ~ 10db) [default: type 1~5 = 5 (6dbm)] 80-03-06 dtmf tone receiver setup – backward twist lev...

  • Page 1111

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1101 80-04-03 call progress tone detector setup – s/n ratio use to define the s/n ratio for the call progress tone detector. 0~4 (0db ~ -20db) default: type 1 (dt) – 4 (-20db) type 2 (bt) – 4 (-20db) type 3 (rbt) – 4 (-20db) type 4, type ...

  • Page 1112: Operation

    Issue 5.0 univerge sv8100 1 - 1102 voice mail integration (analog) operation calling your mailbox to call your mailbox: multiline terminal 1. Press your voice mail key (program 15-07 or sc 851: 77) or the message key. - or - press speaker and dial the voice mail master number. After voice mail answe...

  • Page 1113

    Univerge sv8100 issue 5.0 voice mail integration (analog) 1 - 1103 2. If requested by voice mail, enter your security code. Checking messages 1. Press the message key once. . The voice mail is called. . When there are new messages, the large led on the telephone flashes as red. . With this option se...

  • Page 1114

    Issue 5.0 univerge sv8100 1 - 1104 voice mail integration (analog) this page intentionally left blank.

  • Page 1115: Description

    Univerge sv8100 issue 5.0 voice mail message indication on line keys 1 - 1105 voice mail message indication on line keys description voice mail message indication on line keys indicates a new voice mail message on line keys or dss/ blf keys. Conditions when a dss key of an installed extension is pre...

  • Page 1116: Related Features

    Issue 5.0 univerge sv8100 1 - 1106 voice mail message indication on line keys related features class of service direct station selection (dss) console programmable function keys inmail voice mail integration (analog) guide to feature programming program number program name description/comments assig...

  • Page 1117

    Univerge sv8100 issue 5.0 voice mail message indication on line keys 1 - 1107 30-03-01 dss console key assignment customize dss console keys to function as dss keys, service code keys, programmable function keys, and one-touch calling keys. The key (when defined as a dss/one-touch key [code 01] can ...

  • Page 1118: Operation

    Issue 5.0 univerge sv8100 1 - 1108 voice mail message indication on line keys operation to program a dss/blf key on a telephone: 1. Press speaker. 2. Dial 851. 3. Press the key you want to program. 4. Dial 01. 30-05-12 dss console lamp table – hotel status code 4 (hotel dss) use to define the led pa...

  • Page 1119

    Univerge sv8100 issue 5.0 voice mail message indication on line keys 1 - 1109 5. Dial the number of the extension you want to appear on the key. 6. Press hold. 7. Press speaker. To program a vm message key on a telephone: 1. Press speaker. 2. Dial 851. 3. Press the key you want to program. 4. Dial 7...

  • Page 1120

    Issue 5.0 univerge sv8100 1 - 1110 voice mail message indication on line keys this page intentionally left blank.

  • Page 1121: Voice Over

    Univerge sv8100 issue 5.0 voice over 1 - 1111 voice over description voice over lets a user interrupt a busy station user that is on another call. With voice over, the busy extension user hears an alert tone followed by the voice of the interrupting party. The extension user receiving the voice over...

  • Page 1122: System Availability

    Issue 5.0 univerge sv8100 1 - 1112 voice over when a programmable function key (programmed with the voice over access code) is pressed, the led lights while responding to the page. When a multiline terminal has a handsfree unit programmed, the voice over call can be received and answered handsfree. ...

  • Page 1123

    Univerge sv8100 issue 5.0 voice over 1 - 1113 required component(s) none.

  • Page 1124: Related Features

    Issue 5.0 univerge sv8100 1 - 1114 voice over related features conference off-hook signaling programmable function keys guide to feature programming program number program name description/comments assigned data 11-12-41 service code setup (for system access) – voice over the service code used for t...

  • Page 1125: Operation

    Univerge sv8100 issue 5.0 voice over 1 - 1115 operation to initiate a voice over to a busy extension: 1. Press voice over key (program 15-07 or sc 851: 48) - or - dial 890. . You hear an alert tone and the voice over key flashes. You can talk to the called party after the alert tone ends. . To use s...

  • Page 1126

    Issue 5.0 univerge sv8100 1 - 1116 voice over this page intentionally left blank.

  • Page 1127: Voice Response System (Vrs)

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1117 voice response system (vrs) description the pz-vm21 daughter board provides the option for the voice response system (vrs) which gives the system voice recording and playback ability. The vrs compactflash card provides up to 100 system m...

  • Page 1128

    Issue 5.0 univerge sv8100 1 - 1118 voice response system (vrs) park and page when an extension user is away from their telephone, park and page can let them know when they have a call waiting to be answered. The personal greeting and park & page options can have up to 200 total messages (note that t...

  • Page 1129

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1119 “dial the 3-digit extension number you wish to reach, dial 500 for sales or dial 600 for customer service.” when assigning and recording automated attendant greetings, you can choose among the 100 vrs messages. Vrs waiting message using ...

  • Page 1130

    Issue 5.0 univerge sv8100 1 - 1120 voice response system (vrs) 20-15-11: ring cycle setup – vrs waiting message incoming call 22-01-04: system options for incoming calls – dil no answer recall time 22-01-08: system options for incoming calls – did pilot call no answer timer 22-01-10: system options ...

  • Page 1131

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1121 the following table shows the available voice prompting messages. Table 1-28 voice prompting messages message no. Message this message will play when . . . 1-00 this is station a user dials 6 for the extension number. 1-01 station a user...

  • Page 1132

    Issue 5.0 univerge sv8100 1 - 1122 voice response system (vrs) 1-19 enter your area code and telephone number an outside caller dials an extension through the automated attendant and the extension is busy. 1-20 please enter your password 1-21 please enter an account code a user tries to place a trun...

  • Page 1133

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1123 2-05 one a user dials 6 for the extension number, 8 for the time and date or as part of a spoken code (e.G., 714). 2-06 two 2-07 three 2-08 four 2-09 five 2-10 six 2-11 seven 2-12 eight 2-13 nine 2-14 ten 2-15 eleven 2-16 twelve 2-17 thi...

  • Page 1134

    Issue 5.0 univerge sv8100 1 - 1124 voice response system (vrs) 2-33 thousand 2-43 message 2-44 messages 2-64 january 2-65 february 2-66 march 2-67 april 2-68 may 2-69 june 2-70 july 2-71 august 2-72 september 2-73 october 2-74 november 2-75 december 2-76 sunday a user dials 8 for the date. 2-77 mond...

  • Page 1135

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1125 900 preamble if the system has trunks that are part of a 900 (caller paid) service, the vrs can automatically play a prerecorded message when a user answers the call. This prerecorded message should describe the 900 service features and ...

  • Page 1136: System Availability

    Issue 5.0 univerge sv8100 1 - 1126 voice response system (vrs) system availability terminals not applicable required component(s) pz-vm21 related features transfer music on hold guide to feature programming program number program name description/comments assigned data 11-10-20 service code setup (f...

  • Page 1137

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1127 20-06-01 class of service for extensions assign a class of service (1~15) to extensions. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-07-13 class o...

  • Page 1138

    Issue 5.0 univerge sv8100 1 - 1128 voice response system (vrs) 22-02-01 incoming call trunk setup for each night service mode, enter 1 if trunk should be automatically answered by vrs automated attendant. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil...

  • Page 1139

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1129 22-14-05 vrs delayed message for irg – 2nd delayed message sending count for each ring group, set the number of times the second message is played (0~255). This program is also used for vrs waiting message. 0~255 (time) (default = 0) 22-...

  • Page 1140

    Issue 5.0 univerge sv8100 1 - 1130 voice response system (vrs) 22-15-06 vrs delayed message for department group – tone kind at message interval for each department group, determine what the caller hears between messages (0 = ringback tone, 1 = moh, 2 = bgm). This program is also used for vrs waitin...

  • Page 1141

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1131 25-04-01 vrs/disa transfer ring group with no answer/busy set the destination that automated attendant (opa) calls ring if the opa caller dials an extension that does not answer or is busy. This also sets the options for disa calls. The ...

  • Page 1142

    Issue 5.0 univerge sv8100 1 - 1132 voice response system (vrs) 25-07-02 system timers for vrs/disa – vrs/disa no answer time if an automated attendant caller dials an extension that does not answer, the call waits this interval before rerouting to the ring group specified in prg 25-03 and prg 25-04....

  • Page 1143

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1133 31-04-01 external paging zone group – paging group number use to assign each external paging zone to an external paging group. 0~8 (0 = no setting) default: speaker 1 [pgd(2)- u10] = 1 (group 1) speaker 2 [pgd(2)- u10] = 2 (group 2) spea...

  • Page 1144

    Issue 5.0 univerge sv8100 1 - 1134 voice response system (vrs) 40-07-01 voice prompt language assignment for vrs select the language to be used for the vrs (default = 2, english). Although the system allows this option to be changed in programming, the language changes only if the dspii-u10 unit has...

  • Page 1145

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1135 40-10-05 voice announcement service option – park and page repeat timer (vrs msg resend) if a park and page is not picked up during this time, the paging announcement repeats. 0~64800 seconds (default = 0) 40-10-06 voice announcement ser...

  • Page 1146: Operation

    Issue 5.0 univerge sv8100 1 - 1136 voice response system (vrs) operation vrs messages to record a vrs message: 1. Press speaker or lift the handset. - or - at a single line telephone, lift the handset. 2. Dial 716. 3. Dial 7 ( r ecord). 4. Dial the vrs message number you want to record (001~100). 5....

  • Page 1147

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1137 to erase a previously recorded vrs message: 1. Press speaker or lift the handset. - or - at a single line telephone, lift the handset. 2. Dial 716. 3. Dial 3 ( e rase). 4. Dial the number of the vrs message you want to erase (001~100). 5...

  • Page 1148

    Issue 5.0 univerge sv8100 1 - 1138 voice response system (vrs) general message to listen to the general message: multiline terminal only your message waiting led flashes when there is a new general message. A voice message periodically reminds you. 1. Do not lift the handset or press speaker. 2. Dia...

  • Page 1149

    Univerge sv8100 issue 5.0 voice response system (vrs) 1 - 1139 time, date and station number check to check the extension number of any multiline terminal: 1. Do not lift the handset or press speaker. 2. Dial 6 for extension number. To check the system time and date from any multiline terminal exten...

  • Page 1150

    Issue 5.0 univerge sv8100 1 - 1140 voice response system (vrs) this page intentionally left blank.

  • Page 1151: Audio

    Univerge sv8100 issue 5.0 voice response system (vrs) upload download audio 1 - 1141 voice response system (vrs) upload download audio description the voice response system (vrs) upload download audio feature allows the upload of vrs greetings up to 1mb in size, recorded on a pc or professionally, t...

  • Page 1152

    Issue 5.0 univerge sv8100 1 - 1142 voice response system (vrs) upload download audio the following details the page layout diagram of the two different user pro login ids: message name format downloaded messages are automatically assigned a name by the sv8100. This name includes the mailbox number t...

  • Page 1153

    Univerge sv8100 issue 5.0 voice response system (vrs) upload download audio 1 - 1143 conditions uploading audio files to any type of call routing box and group mailboxes are not supported. This means auto attendant and group mailbox greetings cannot be uploaded or deleted in the user pro interface. ...

  • Page 1154: System Availability

    Issue 5.0 univerge sv8100 1 - 1144 voice response system (vrs) upload download audio there is no size limitation when downloading audio files. User pro does not check the uploaded file for correct naming format (i.E., btnnn_yyyymmdd_hhmmss.Wav). The file name will be automatically changed when the f...

  • Page 1155: Related Features

    Univerge sv8100 issue 5.0 voice response system (vrs) upload download audio 1 - 1145 cpu license related features voice response system (vrs).

  • Page 1156

    Issue 5.0 univerge sv8100 1 - 1146 voice response system (vrs) upload download audio guide to feature programming troubleshooting the table below shows possible error messages and causes: program number program name description/comments assigned data 90-02-01 programming password setup – user name s...

  • Page 1157

    Univerge sv8100 issue 5.0 voice response system (vrs) upload download audio 1 - 1147 mailbox xxx does not exist. (xxx = mailbox number) the mailbox does not exist the mailbox is being used by another session when the mailbox is being used by another session, either pc or telephone. There is no avail...

  • Page 1158: Operation

    Issue 5.0 univerge sv8100 1 - 1148 voice response system (vrs) upload download audio operation changing vrs messages using user admin mode (ua) audio files up to 1mb may be uploaded to the sv8100 for vrs messages. All 100 vrs messages can be uploaded or deleted. The messages can be used on all vrs f...

  • Page 1159: Park and Page

    Univerge sv8100 issue 5.0 voice response system (vrs) – call forward – park and page 1 - 1149 voice response system (vrs) – call forward – park and page description when an extension user is away from their phone, vrs park and page can let them know when they have a call waiting to be answered. The ...

  • Page 1160: System Availability

    Issue 5.0 univerge sv8100 1 - 1150 voice response system (vrs) – call forward – park and page default setting vrs park and page is available at default for internal paging access code 801, zone 1. Use access code 795. See feature operation. Set program 40-10-01 for vrs guidance message. System avail...

  • Page 1161: Guide to Feature Programming

    Univerge sv8100 issue 5.0 voice response system (vrs) – call forward – park and page 1 - 1151 guide to feature programming program number program name description/comments assigned data 11-11-58 service code setup (for setup/ entry operation) – call forward with personal greeting call forward with p...

  • Page 1162

    Issue 5.0 univerge sv8100 1 - 1152 voice response system (vrs) – call forward – park and page 31-04-01 external paging zone group – paging group number assign each external paging speaker to an external paging zone. Paging group number 0~8 (0 = no setting) speaker 1 [pgd(2)-u10 adp] = 1 (group 1) sp...

  • Page 1163: Operation

    Univerge sv8100 issue 5.0 voice response system (vrs) – call forward – park and page 1 - 1153 operation to have the system page you when you have a call: 1. Press speaker (or lift the handset at the single line telephone) and dial 795. 2. When you hear, “please start recording,” record your personal...

  • Page 1164

    Issue 5.0 univerge sv8100 1 - 1154 voice response system (vrs) – call forward – park and page this page intentionally left blank.

  • Page 1165: Volume Controls

    Univerge sv8100 issue 5.0 volume controls 1 - 1155 volume controls description each multiline terminal user can control the volume of incoming ringing, splash tone, paging, background music, handsfree and your handset. Multiline terminals consolidate all adjustments into the volume buttons. Pressing...

  • Page 1166: Related Features

    Issue 5.0 univerge sv8100 1 - 1156 volume controls required component(s) none related features off-hook signaling guide to feature programming operation to adjust the volume of incoming ringing and splash tone: 1. If the telephone is idle, press speaker and dial 829. If the telephone is ringing, ski...

  • Page 1167: Description

    Warning tone for long conversation 1 - 1157 w warning tone for long conversation description the system can broadcast warning tones to a trunk caller, warning the caller that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller ...

  • Page 1168

    Issue 5.0 univerge sv8100 1 - 1158 warning tone for long conversation default setting disabled.

  • Page 1169: Related Features

    Univerge sv8100 issue 5.0 warning tone for long conversation 1 - 1159 related features central office calls, answering central office calls, placing direct inward system access (disa) intercom long conversation cutoff single line telephones code restriction guide to feature programming program numbe...

  • Page 1170

    Issue 5.0 univerge sv8100 1 - 1160 warning tone for long conversation 20-21-02 system options for long conversation – long conversation alarm 2 after hearing the first warning tone, the system sends additional warning tones after this time (0~64800 seconds). The warning tones continue, spaced by thi...

  • Page 1171: Operation

    Univerge sv8100 issue 5.0 warning tone for long conversation 1 - 1161 operation warning tone for long conversation is automatic if programmed. Warning tone for long conversation for disa callers: 1. A disa caller dials into the system and places a call. 2. Once the warning tone is heard, to continue...

  • Page 1172

    Issue 5.0 univerge sv8100 1 - 1162 warning tone for long conversation this page intentionally left blank.

  • Page 1173

    This page intentionally left blank.

  • Page 1174

    Nec unified solutions reserves the right to change the specifications, functions, or features at any time without notice. Nec unified solutions has prepared this document for use by its employees and customers. The information contained herein is the property of nec unified solutionsand shall not be...