3Com OfficeConnect User Manual - page 82
6-4
C
HAPTER
6: P
ROBLEM
S
OLVING
The web browser can no longer access the
switch over the network.
Check that the port
through which you are trying to access the switch has
not been disabled. If it is enabled, check the
connections and network cabling at the port. Try
accessing the switch through a different port. If you
can now access the switch, a problem with the
original port is indicated. Re-examine the connections
and cabling.
Possibly there is a network problem preventing you
from accessing the switch over the network. Try
accessing the switch through its console port and
reset the switch.
The web browser cannot access the switch over
a serial link from a Windows ‘95 management
station.
You must use the 3Com serial web utility
(SLIP Driver). Check that it is installed correctly. Refer
to
.
Some of the web interface is not displayed in
the web browser after downloading.
This is
probably due to large amounts of traffic over the
network. Either reload (download) the web interface,
or click in the part of the web interface that has not
displayed and select the reload frame option in your
web browser.
The Unit View does not display the latest port
states.
Every time you want to change the port states
or want to update the Unit View, simply click
Refresh
(underneath the Unit View). If the Unit View fails to
show the latest port changes after a refresh, you must
make a small configuration change to your web
browser; refer to
The error message ‘Incorrect user access level’ is
displayed on the web interface page.
You are
trying to perform a management operation that is not
permitted for your user level.
After changing the password, the web browser
informs you that it can no longer access the
switch.
This is because the web browser is still using
the old password. You must re-access the switch
using the new password.
You forget your password.
If you can access the
switch using the security or admin user level, you can
initialize the switch to reset the passwords. If you
have forgotten all of your passwords, you must
contact your supplier.