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NEC Univerge SV8100 Features And Specifications Manual - Preface

Other manuals for Univerge SV8100: Service Information Bulletin, Description, User Manual, User Manual, Quick Start User Manual, User Manual, Information Sheet, User Manual, System Specifications, Configuration Manual, User Manual, User Manual, Quick Reference Manual, Quick Reference Manual, Programming Manual, General Description Manual, User Manual, System Maintenance Manual, User Manual, Features And Specifications Manual, Quick Manual, Features And Specifications Manual, Features And Specifications Manual, Features And Specifications Manual, Features And Specifications Manual, Features And Specifications Manual, User Manual, Installation Manual, Installation Manual, Reference Manual, User Manual, System Hardware Manual, Reference sheet, Reference Sheet, Quick Start & Reference Manual, System Configuration Manual, User Manual, User Manual, Programming Manual, Administrator's Manual, User Manual, Quick Reference Manual, Quick Reference Manual, User Manual, User Manual, System Hardware Manual, Installation Manual, Condensed User's Manual, Installation Manual, Quick Reference Manual, System Hardware Manual, User Manual, Installation Manual, Administration Manual, Quick Reference Manual, System Hardware Manual, Features & Specifications Manual, Adminstrators Manual, System Hardware Manual, Programming Manual, Applications, System Hardware Manual, User Manual, Installation Manual, Reference Sheet

Summary of Univerge SV8100

  • Page 1

    Notice note that when converting this document from its original format to a .Pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific pc or printer will support all of the fonts or graphics. Therefore, when you view the ...

  • Page 3

    Features and specifications manual int-2067 (univ) issue 5.0 (version 3000) ®.

  • Page 5

    Nec unified solutions, inc. Reserves the right to change the specifications, functions, or features at any time without notice. Nec unified solutions, inc. Has prepared this document for use by its employees and customers. The information contained herein is the property of nec unified solutions, in...

  • Page 7: Preface

    Preface before reading this manual this manual provides detailed information for each of the system’s features. If you are not familiar with the features, the table of contents provides a list of the features and where to find the feature within the manual. G eneral i nformation congratulations! You...

  • Page 8

    Univerge sv8100 programming manual this manual provides instructions for programming the univerge sv8100 system using a multiline terminal or pc..

  • Page 9: Chapter 1

    Features and specifications manual i ___________________________________________________________________________________ ___________________________________________________________________________________ table of contents chapter 1 introduction section 1 general information ...........................

  • Page 10

    ___________________________________________________________________________________ ii table of contents ___________________________________________________________________________________ issue 5.0 univerge sv8100 barge-in ...............................................................................

  • Page 11

    Univerge sv8100 issue 5.0 features and specifications manual iii ___________________________________________________________________________________ ___________________________________________________________________________________ cordless dect terminals ..............................................

  • Page 12

    ___________________________________________________________________________________ iv table of contents ___________________________________________________________________________________ issue 5.0 univerge sv8100 group call pickup ......................................................................

  • Page 13

    Univerge sv8100 issue 5.0 features and specifications manual v ___________________________________________________________________________________ ___________________________________________________________________________________ message waiting ........................................................

  • Page 14

    ___________________________________________________________________________________ vi table of contents ___________________________________________________________________________________ issue 5.0 univerge sv8100 ringdown extension, internal/external ............................................ 2-...

  • Page 15

    Univerge sv8100 issue 5.0 features and specifications manual vii ___________________________________________________________________________________ ___________________________________________________________________________________ tandem trunking (unsupervised conference) ............................

  • Page 16: Chapter 3

    ___________________________________________________________________________________ viii table of contents ___________________________________________________________________________________ issue 5.0 univerge sv8100 warning tone for long conversation .............................................. 2...

  • Page 17

    Features and specifications manual ix ___________________________________________________________________________________ ___________________________________________________________________________________ list of figures figure 1-1 sv8100 key assignment example ........................................

  • Page 18

    ___________________________________________________________________________________ x list of figures ___________________________________________________________________________________ issue 5.0 univerge sv8100 figure 2-23 unicast mode example ..........................................................

  • Page 19

    Features and specifications manual xi ___________________________________________________________________________________ ___________________________________________________________________________________ list of tables table 2-1 sample alarm report ....................................................

  • Page 20

    ___________________________________________________________________________________ xii list of tables ___________________________________________________________________________________ issue 5.0 univerge sv8100 table 2-25 program 15-07 function codes (service code 751) ...............................

  • Page 21

    Univerge sv8100 issue 5.0 features and specifications manual xiii ___________________________________________________________________________________ ___________________________________________________________________________________ table 2-52 terminal category reference chart (d term series i term...

  • Page 22

    ___________________________________________________________________________________ xiv list of tables ___________________________________________________________________________________ issue 5.0 univerge sv8100 table 2-78 common email notification smtp server settings ................................

  • Page 23: Intr

    Features and specifications manual 1 - 1 intr oduction 1 introduction s ection 1 g eneral i nformation univerge sv8100 (dtl and itl telephones), electra elite ipk ii (dth telephones), d term series i (dtr telephones) can be used with the univerge sv8100 system. S ection 2 m ultiline t erminals used ...

  • Page 24

    Issue 5.0 univerge sv8100 1 - 2 introduction electra elite ipk terminals the electra elite ipk series i terminals (dtr/dth telephones) either with or without lcd display offer a variety of colors, and line sizes. Terminals are available in black or white. The large liquid crystal display (lcd) on th...

  • Page 25

    Univerge sv8100 issue 5.0 features and specifications manual 1 - 3 feature access, single on/off, or one-touch keys keys are designated feature access, single on/off, or one-touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below...

  • Page 26

    Issue 5.0 univerge sv8100 1 - 4 introduction 2-line on the dtr-2dt-1. Speakerphone with full handsfree operation and headset jack is standard (except on the dtr-2dt-1). All but the dtr-2dt-1, dtr-1-1, dtr-1hm-1 and cordless terminals are compatible with the ad(a)-r, ap(a)-r, ap(r)-r, ct(a)-r and hf-...

  • Page 27: Features

    Features and specifications manual 2 - 1 fe at u re s 2 features s ection 1 a bout t his c hapter this chapter provides an alphabetical listing of the features that are available with the univerge sv8100 system. Each feature provides the following information: description – briefly describes the fea...

  • Page 28

    Issue 5.0 univerge sv8100 2 - 2 features s ection 2 i mportant n otes simplifying multiline terminal operation with one-touch keys a multiline terminal user can access many features using service codes (e.G., service code 744 sets call forward busy/no answer). To streamline the operation of their te...

  • Page 29: Ipk II

    Univerge sv8100 issue 5.0 features and specifications manual 2 - 3 s ection 3 ipk ii to univerge sv8100 f eature c omparison l ist the following table provides a cross-reference between the electra elite ipk ii and the univerge sv8100 features. Ipk ii feature name univerge sv8100 feature name accoun...

  • Page 30

    Issue 5.0 univerge sv8100 2 - 4 features call monitoring call monitoring call redirect call redirect call waiting/camp-on call waiting/camp-on callback callback caller id call return caller id call return caller id caller id not supported caller id – flexible ringing central office calls, answering ...

  • Page 31

    Univerge sv8100 issue 5.0 features and specifications manual 2 - 5 direct inward dialing (did) direct inward dialing (did) direct inward line (dil) direct inward line (dil) direct inward system access (disa) direct inward system access (disa) direct station selection (dss) console direct station sel...

  • Page 32

    Issue 5.0 univerge sv8100 2 - 6 features headset operation headset operation hold hold hot key-pad hot key-pad hotel/motel hotel/motel hotline hotline howler tone service howler tone service intercom intercom internal hub sv8100 poe gigabit switch ip extenders/mobile connex not supported ip station ...

  • Page 33

    Univerge sv8100 issue 5.0 features and specifications manual 2 - 7 meet me conference meet me conference meet me paging meet me paging meet me paging transfer meet me paging transfer memo dial memo dial message waiting message waiting not supported mh240 wireless ip telephone microphone cutoff micro...

  • Page 34

    Issue 5.0 univerge sv8100 2 - 8 features quick transfer to voice mail vm8000 inmail redial key redial function remote (system) upgrade remote (system) upgrade repeat redial repeat redial resident system program resident system program reverse voice over reverse voice over ring groups ring groups rin...

  • Page 35

    Univerge sv8100 issue 5.0 features and specifications manual 2 - 9 t1 trunking (with ani/dnis compatibility) t1 trunking (with ani/dnis compatibility) tandem ringing tandem ringing tandem trunking (unsupervised conference) tandem trunking (unsupervised conference) tapi compatibility tapi compatibili...

  • Page 36

    Issue 5.0 univerge sv8100 2 - 10 features s ection 4 f eatures the remainder of this document provides the features for the univerge sv8100 system. Warning tone for long conversation warning tone for long conversation wireless – dect wireless dect (sip) ipk ii feature name univerge sv8100 feature na...

  • Page 37

    Account code – forced/verified/unverified 2 - 11 a account code – forced/verified/unverified description account codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of forced account codes: forced account codes (unverified) ...

  • Page 38

    Issue 5.0 univerge sv8100 2 - 12 account code – forced/verified/unverified verified account codes with verified account codes, the system compares the account code the user dials to a list of up to 2000 programmed codes. If the account code is in the list, the call goes through. If the code dialed i...

  • Page 39

    Univerge sv8100 issue 5.0 account code – forced/verified/unverified 2 - 13 conditions if a user enters a code that exceeds 16 digits, the system ignores the account code entry. If the system has account codes disabled, the digits dialed (e.G., 1234 ) appear on the smdr report as part of the number d...

  • Page 40

    Issue 5.0 univerge sv8100 2 - 14 account code – forced/verified/unverified required component(s) vrs for forced account codes for single line telephones related features automatic route selection pbx compatibility speed dial – system/group/station station message detail recording guide to feature pr...

  • Page 41

    Univerge sv8100 issue 5.0 account code – forced/verified/unverified 2 - 15 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20...

  • Page 42

    Issue 5.0 univerge sv8100 2 - 16 account code – forced/verified/unverified operation to enter an account code anytime while on a trunk call: the outside caller cannot hear the account code digits you enter. Use this procedure if your system has optional account codes enabled. You may also use this p...

  • Page 43

    Univerge sv8100 issue 5.0 account code – forced/verified/unverified 2 - 17 if your system has verified account codes enabled, be sure to choose a code programmed in your verified account code list. 1. Access trunk for outside call. Press a line key or dial a code.To access a trunk. Refer to central ...

  • Page 44

    Issue 5.0 univerge sv8100 2 - 18 account code – forced/verified/unverified 2. Dial . 3. Enter the account code (1~16 digits). You can enter any code of the proper length. 4. Dial . To enter a forced account code at a single line telephone: 1. Access trunk for outside call. Dial a code to access a tr...

  • Page 45: Account Code Entry

    Univerge sv8100 issue 5.0 account code entry 2 - 19 account code entry description account codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional account codes allow a user to enter an account code while placing a trunk call or anytime while o...

  • Page 46

    Issue 5.0 univerge sv8100 2 - 20 account code entry to simplify account code entry, store the account code (e.G., 1234) in a one-touch key, and press the key instead of dialing the code. Speed dialing bins can contain stored account codes. Prevent them from being displayed using program 20-07-04. Wh...

  • Page 47

    Univerge sv8100 issue 5.0 account code entry 2 - 21 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pr...

  • Page 48

    Issue 5.0 univerge sv8100 2 - 22 account code entry operation to enter an account code anytime while on a trunk call: the outside caller cannot hear the account code digits you enter. Use this procedure if your system has optional account codes enabled. You may also use this procedure for incoming c...

  • Page 49

    Univerge sv8100 issue 5.0 account code entry 2 - 23 3. Dial . - or - press your account code key (program 15-07 or sc 751: code 50). To enter an account code before dialing the outside number: if your system has forced or verified account codes, you may use this procedure instead of letting the syst...

  • Page 50

    Issue 5.0 univerge sv8100 2 - 24 account code entry to enter an account code at a single line telephone: 1. Access trunk for outside call. Dial a code to access a trunk. Refer to central office calls, placing for more information. 2. Dial 3. Enter account code (1~16 digits). 4. Dial . 5. Dial number...

  • Page 51: Alarm

    Univerge sv8100 issue 5.0 alarm 2 - 25 alarm description alarm lets any station extension work like an alarm clock. An extension user can have alarm remind them of a meeting or an appointment. There are two types of alarms: alarm 1 (sounds only once at the preset time) alarm 2 (sounds every day at t...

  • Page 52

    Issue 5.0 univerge sv8100 2 - 26 alarm guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming. Le...

  • Page 53

    Univerge sv8100 issue 5.0 alarm 2 - 27 to silence an alarm: 1. At multiline terminal, press exit. - or - at the single line telephone, lift the handset. The single line set user hears music on hold when the handset is lifted. To check the programmed alarm time at a multiline terminal: 1. Press help....

  • Page 54

    Issue 5.0 univerge sv8100 2 - 28 alarm this page intentionally left blank.

  • Page 55: Alarm Reports

    Univerge sv8100 issue 5.0 alarm reports 2 - 29 alarm reports description the univerge sv8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output ...

  • Page 56

    Issue 5.0 univerge sv8100 2 - 30 alarm reports table 2-1 sample alarm report 05/16/2006 14:30 page 001 lvl no stat date time item unit slt prt parameter min 0002 rec 05/16/06 14:21 pkg installation prt 02 00 maj 0010 err 05/16/06 14:21 isdn link prt 02 12 maj 0010 rec 05/16/06 14:21 isdn link prt 02...

  • Page 57

    Univerge sv8100 issue 5.0 alarm reports 2 - 31 system information the system can print a report of the blades installed, the port assignments, and the port types. This information is sent to the extension defined in program 90-13. Table 2-2 alarm report definitions alarm report heading definitions l...

  • Page 58

    Issue 5.0 univerge sv8100 2 - 32 alarm reports the system information reports indicate: date and time of the report blade names slot condition (working, blocked) port assignment port classification table 2-4 sample system information printout system information 05/18/2006 11:02 slot location type as...

  • Page 59

    Univerge sv8100 issue 5.0 alarm reports 2 - 33 conditions alarm reports and system information reports can be output to a usb stick on the cd-cp00-us. The univerge sv8100 supports the following alarms to be output to the lcd of a multiline terminal: smdr buffer full cd-cp00-us-lan link error the uni...

  • Page 60

    Issue 5.0 univerge sv8100 2 - 34 alarm reports up to 100 system alarm reports can be stored. When the buffer fills, the oldest record is deleted to allow the new record to be saved. If the system is set up to email the alarm reports and the mail server is down, the report is not sent. System informa...

  • Page 61

    Univerge sv8100 issue 5.0 alarm reports 2 - 35 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature program...

  • Page 62

    Issue 5.0 univerge sv8100 2 - 36 alarm reports printing reports: printing system information reports: 90-24-03 system alarm report notification time setup – hour set the hour for the alarm report to print. Day 00~23 (0 = disabled) (default = 00) 90-24-04 system alarm report notification time setup –...

  • Page 63

    Univerge sv8100 issue 5.0 alarm reports 2 - 37 emailing alarm reports: program number program name description/comments assigned data level 1 2 3 10-12-01 cd-cp00-us network setup – ip address assign the ip address. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (d...

  • Page 64

    Issue 5.0 univerge sv8100 2 - 38 alarm reports operation to use this feature at any terminal: the user must be logged in with an installer (in) level password as defined in program 90-02. 90-11-02 system alarm report – report method when alarm reports are to be emailed, set this option to 1. This pr...

  • Page 65: Alphanumeric Display

    Univerge sv8100 issue 5.0 alphanumeric display 2 - 39 alphanumeric display description multibutton display telephones have a 3-line, 24 character-per-line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify caller...

  • Page 66

    Issue 5.0 univerge sv8100 2 - 40 alphanumeric display guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature ...

  • Page 67

    Univerge sv8100 issue 5.0 alphanumeric display 2 - 41 operation operation is automatic if enabled in programming..

  • Page 68

    Issue 5.0 univerge sv8100 2 - 42 alphanumeric display this page intentionally left blank.

  • Page 69

    Univerge sv8100 issue 5.0 analog communications interface (aci) 2 - 43 analog communications interface (aci) description the analog communications interface (aci) feature uses a pgd(2)-u10 adp (door phone/paging) adapter to provide two analog ports (with associated relays) for music on hold, externa...

  • Page 70

    Issue 5.0 univerge sv8100 2 - 44 analog communications interface (aci) auxiliary device control the pgd(2)-u10 adp can control a customer-provided tape recorder. When an extension user dials the aci analog port extension number, they can automatically start the recorder and activate the record funct...

  • Page 71

    Univerge sv8100 issue 5.0 analog communications interface (aci) 2 - 45 physical ports and software ports each pgd(2)-u10 adp has a physical port for connection to the telephone system and two logical ports. For programming, the ports are also called software ports. The physical port connects to a st...

  • Page 72

    Issue 5.0 univerge sv8100 2 - 46 analog communications interface (aci) default settings no pgd(2)-u10 adps programmed. System availability terminals none required component(s) pgd(2)-u10 adp related features automatic call distribution (acd) background music hotline one-touch calling paging, externa...

  • Page 73

    Univerge sv8100 issue 5.0 analog communications interface (aci) 2 - 47 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wiz...

  • Page 74

    Issue 5.0 univerge sv8100 2 - 48 analog communications interface (aci) 14-09-01 conversation recording destination for trunks – aci recording destination extension number assign the aci call recording destination per trunk. The destination can be an aci port extension number (assigned in program 11-...

  • Page 75

    Univerge sv8100 issue 5.0 analog communications interface (aci) 2 - 49 operation to call an aci software port: 1. Press speaker. 2. Dial aci software port extension number. - or - dial aci department group extension number. - or - press the one-touch key for aci extension or department group. After ...

  • Page 76

    Issue 5.0 univerge sv8100 2 - 50 analog communications interface (aci) this page intentionally left blank.

  • Page 77: Ancillary Device Connection

    Univerge sv8100 issue 5.0 ancillary device connection 2 - 51 ancillary device connection description ancillary device connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An univerge sv8100 multiline te...

  • Page 78

    Issue 5.0 univerge sv8100 2 - 52 ancillary device connection when program 10-03-06 is assigned as apr you cannot manually assign a port number for an apr. The system uses ports 193~256 (starting with 256 and working down) for a total of 64 apr ports. Apr 1 uses port 256, and apr 2 uses port 255, and...

  • Page 79

    Univerge sv8100 issue 5.0 ancillary device connection 2 - 53 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for f...

  • Page 80

    Issue 5.0 univerge sv8100 2 - 54 ancillary device connection this page intentionally left blank.

  • Page 81: Answer Hold

    Univerge sv8100 issue 5.0 answer hold 2 - 55 answer hold description answer hold allows a multiline terminal user to press the flashing answer key to answer an incoming ringing call or a camp-on call. When the multiline terminal user is already answering a call, the first call is automatically place...

  • Page 82

    Issue 5.0 univerge sv8100 2 - 56 answer hold required component(s) not applicable related features answer key central office calls, answering guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they ...

  • Page 83

    Univerge sv8100 issue 5.0 answer hold 2 - 57 operation to answer a call on a different line key or cap key with a call in progress: 1. Receive a co/pbx, did/disa/dil/e&m incoming ring. Answer flashes. 2. Press answer, and answer the new call. The answer led goes out. The original call is put on hold...

  • Page 84

    Issue 5.0 univerge sv8100 2 - 58 answer hold this page intentionally left blank.

  • Page 85: Answer Key

    Univerge sv8100 issue 5.0 answer key 2 - 59 answer key description multiline terminals have an answer key with an led that flashes when the multiline terminal user receives an incoming co/pbx, tie/did transfer, or co/pbx transfer call. When multiple calls are received, the answer key is used to pick...

  • Page 86

    Issue 5.0 univerge sv8100 2 - 60 answer key guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmin...

  • Page 87

    Univerge sv8100 issue 5.0 answer key 2 - 61 operation to answer calls using the answer key: 1. Receive co/pbx incoming ring. 2. Press answer. 3. Talk with the co/pbx incoming calling party. 4. When additional co incoming calls are received, press answer to place the current call on hold and connect ...

  • Page 88

    Issue 5.0 univerge sv8100 2 - 62 answer key this page intentionally left blank.

  • Page 89: Attendant Call Queuing

    Univerge sv8100 issue 5.0 attendant call queuing 2 - 63 attendant call queuing description attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unan...

  • Page 90

    Issue 5.0 univerge sv8100 2 - 64 attendant call queuing related features call forwarding guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pc...

  • Page 91

    Univerge sv8100 issue 5.0 attendant call queuing 2 - 65 operation none.

  • Page 92

    Issue 5.0 univerge sv8100 2 - 66 attendant call queuing this page intentionally left blank.

  • Page 93

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 67 automatic call distribution (acd) description automatic call distribution (acd) uniformly distributes calls among agents of a programmed acd group. When a call rings into an acd group, the system automatically routes the call to the ...

  • Page 94

    Issue 5.0 univerge sv8100 2 - 68 automatic call distribution (acd) acd overflow (with announcements) acd offers extensive overflow options for each acd group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st announcement). This announc...

  • Page 95

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 69 agent identity code (aic) an agent identity code (aic) allows acd agents to log in any extension without setting program 41-02-01. Using aic, acd agents can also log in to multiple acd groups at the same time (up to 64 acd groups). T...

  • Page 96

    Issue 5.0 univerge sv8100 2 - 70 automatic call distribution (acd) multiple agent log in acd agents can log in any extension with multiple aics (up to three). Using the example setup above, acd works as follows: example: example 1: log in with aic 789 and 567 during mode pattern 1, acd agents belong...

  • Page 97

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 71 enhanced dss operation a programmed extension user can use their dss console to monitor the status of the acd agents in a group. The dss console is an essential tool for supervisors. The console key flash rates tell the supervisor at...

  • Page 98

    Issue 5.0 univerge sv8100 2 - 72 automatic call distribution (acd) automatic rest mode: when an acd group has automatic rest mode, the system automatically puts an agent’s telephone in rest mode if it is not answered. This ensures callers do not have to wait while acd rings an extension that is not ...

  • Page 99

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 73 work time work time temporarily busies-out an acd agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There ar...

  • Page 100

    Issue 5.0 univerge sv8100 2 - 74 automatic call distribution (acd) enhanced supervisor options: an acd supervisor can individually assign extensions to acd groups, and set an agent’s status once assigned. This provides the supervisor with tremendous flexibility to reassign agents as work loads vary....

  • Page 101

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 75 when logged out of acd group: when acd agents are logged out and a call is placed into the acd queue, the telephones of the logged out agents display the queue status and they hear the alarm according to the settings defined in syste...

  • Page 102

    Issue 5.0 univerge sv8100 2 - 76 automatic call distribution (acd) if a telephone is not idle, it cannot use the queue status display programmable function key. The queue status display is not shown and the queue alarm is not heard by acd agents in off-duty mode. To scroll through the acd groups que...

  • Page 103

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 77 conditions system: vm8000 inmail can play acd delay announcements. If all agents are logged out of an acd queue, a transferred call to the acd pilot number recalls immediately back to the transferring party. If all agents are logged ...

  • Page 104

    Issue 5.0 univerge sv8100 2 - 78 automatic call distribution (acd) if a phone has never been brought up and is assigned as an agent, the system will have to be reset before the phone is able to login. The end of work key ( 14) from a system supervisor will only put acd groups that have normal agents...

  • Page 105

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 79 related features direct inward dialing (did) vm8000 inmail music on hold night service voice mail integration (analog) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when...

  • Page 106

    Issue 5.0 univerge sv8100 2 - 80 automatic call distribution (acd) 11-13-08 service code setup (for acd) – agent id code login assign to allow an aic agent to log into a group. Mlt (default not assigned) 11-13-09 service code setup (for acd) – agent id code logout assign to allow an aic agent to log...

  • Page 107

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 81 15-09-01 virtual extension ring assignment assign the ringing options for an extension virtual extension key or virtual extension group answer key, which is defined in program 15-07. Make an assignment for each night service mode. Th...

  • Page 108

    Issue 5.0 univerge sv8100 2 - 82 automatic call distribution (acd) 30-01-01 dss console operating mode set the mode of the system dss consoles. The entry for this option applies to all the system dss consoles. 0 = business mode 1 = hotel mode 2 = acd monitor mode 3 = business/acd mode (default = 0) ...

  • Page 109

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 83 41-03-01 incoming ring group assignment for acd group – acd group number for each incoming trunk group set up in program 22-05, designate which acd group (1~64) the trunks should ring for each of the eight work periods. Acd group num...

  • Page 110

    Issue 5.0 univerge sv8100 2 - 84 automatic call distribution (acd) 41-06-01 trunk work schedules set up the work schedules for trunks. For each work schedule (1~4), designate the start and stop times for each of the eight work periods. After the schedules are set up, assign them to days of the week ...

  • Page 111

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 85 41-08-01 acd overflow options – overflow operation mode assign the overflow mode (0~9), destination and announcement message types. Delay announcement functions are not available for acd pilot number calls. Each acd group can have un...

  • Page 112

    Issue 5.0 univerge sv8100 2 - 86 automatic call distribution (acd) 41-08-05 acd overflow options – system speed dial bin assign the speed dial bin to be used as the acd overflow destination. Using a speed dial bin for acd overflow is supported only for off premise calls. 0~1999 (used when 41-08-02 i...

  • Page 113

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 87 41-11-02 vrs delay announcement – 1st delay message number assign the vrs message number to be used as the message source for the 1st and 2nd delay announcement messages. Refer to program 41-08 for more on setting up the acd overflow...

  • Page 114

    Issue 5.0 univerge sv8100 2 - 88 automatic call distribution (acd) 41-12-03 night announcement setup – acd night announce sending time define the time the acd night announcement plays. Only used when program 41-12-01 is set to 0 (aci). Night announcement availability depends on the setting in progra...

  • Page 115

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 89 41-14-07 acd options setup – automatic off duty for slt enable (1)/disable (0 automatic off duty (rest) mode for agents with single line telephones. 0 = no change to off duty mode 1 = change to off duty mode automatically (skip) (def...

  • Page 116

    Issue 5.0 univerge sv8100 2 - 90 automatic call distribution (acd) 41-14-14 acd options setup – dtmf detection assignment during delay announcement set various options for acd groups. When an option is set for an acd group, the setting is in force (if applicable) for all agents in the group. For eac...

  • Page 117

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 91 41-18-01 acd agent identity code setup – acd agent identity code define the acd agent identity codes. Up to four digits (default not assigned) 41-18-02 acd agent identity code setup – default acd group number define the default acd g...

  • Page 118

    Issue 5.0 univerge sv8100 2 - 92 automatic call distribution (acd) 41-19-04 acd voice mail delay announcement – mailbox number for 2nd announcement message assign the voice mail acd announcement mailboxes as the message source for the 2nd announcement message. Dial (up to eight digits) (default not ...

  • Page 119

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 93 41-20-04 acd queue display settings – acd call waiting alarm program 41-15 can also provide a queue alarm to the agents. The options in program 41-20 should not be used if 41-15 is set. Enable/disable the queue alarm. 0 = disable (of...

  • Page 120

    Issue 5.0 univerge sv8100 2 - 94 automatic call distribution (acd) operation using the headset with automatic answer for acd agents: 1. With the multiline terminal in an idle state, press feature. 2. Press the headset key (program 15-07-01 or sc 751: 05). The headset key blinks when automatic headse...

  • Page 121

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 95 to log out (for single or multiple agent log ins): multiline terminal all aic log ins become logged out. 1. Press the acd log in/log out key (program 15-07-01 or sc 752: 10). 2. Dial 1 to accept. - or - press speaker and dial the aic...

  • Page 122

    Issue 5.0 univerge sv8100 2 - 96 automatic call distribution (acd) single line telephone follow steps 1~3 to log in with additional aics (up to three) anytime. 1. Lift the handset and dial the aic log in service code (program 11-13-08). 2. Dial the log in code (up to 20 digits). This step is not req...

  • Page 123

    Univerge sv8100 issue 5.0 automatic call distribution (acd) 2 - 97 rest mode to set the manual rest mode: multiline terminal 1. With the multiline terminal idle, press the acd rest mode key (program 15-07-01 or sc 752: 13). The acd rest mode key lights. If the rest mode key is pressed while the agen...

  • Page 124

    Issue 5.0 univerge sv8100 2 - 98 automatic call distribution (acd) this page intentionally left blank.

  • Page 125: Automatic Release

    Univerge sv8100 issue 5.0 automatic release 2 - 99 automatic release description automatic release drops the line circuit when an outside party abandons the call. For this feature to work with loop start trunks, the co/pbx providing the outside line must provide a timed disconnect signal. Automatic ...

  • Page 126

    Issue 5.0 univerge sv8100 2 - 100 automatic release related features central office calls, answering central office calls, placing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most co...

  • Page 127

    Univerge sv8100 issue 5.0 automatic release 2 - 101 80-04-02 call progress tone detector setup – min. Detection level set the minimum detection level. 0~15 detect level 0: –15dbm(0) to –30dbm(15) detect level 1: –30dbm(0) to –45dbm(15) detect level 2: –40dbm(0) to –55dbm(15) default: type 1 (dt) – 1...

  • Page 128

    Issue 5.0 univerge sv8100 2 - 102 automatic release 80-04-05 call progress tone detector setup – pulse count set the pulse count. 1~255 default: type 1 (dt) – 1 type 2 (bt) – 1 type 3 (rbt) – 1 type 4, type 5 – 0 80-04-06 call progress tone detector setup – on minimum time set the minimum on time. 1...

  • Page 129

    Univerge sv8100 issue 5.0 automatic release 2 - 103 operation none.

  • Page 130

    Issue 5.0 univerge sv8100 2 - 104 automatic release this page intentionally left blank.

  • Page 131: Automatic Route Selection

    Univerge sv8100 issue 5.0 automatic route selection 2 - 105 automatic route selection description automatic route selection (ars) provides call routing and call restriction based on the digits a user dials. Ars gives the system the most cost-effective use of the connected long distance carriers. Ars...

  • Page 132

    Issue 5.0 univerge sv8100 2 - 106 automatic route selection hierarchical class of service control ars allows or denies call route choices based on an extension ars class of service. This allows lower classes of service (e.G., 1) to access routes unavailable to higher classes of service (e.G., 16). T...

  • Page 133

    Univerge sv8100 issue 5.0 automatic route selection 2 - 107 the examples below use the following system programming: program 26-02 for dial analysis table for ars set as: table no. Program 26-02-01 dial program 26-02-02 service type program 26-02-03 add data program 26-02-04 ars cos 1 203@@@@@@@ 1:r...

  • Page 134

    Issue 5.0 univerge sv8100 2 - 108 automatic route selection program 26-01-03 for ars misdialed number handling as: 1 (warning tone) with program 26-01-06: ars cos match access disabled (set to 0): if at 9:00 am, each extension dialed 9+(203)926-5400 all extension would use trunk group 3 if at 9:00 a...

  • Page 135

    Univerge sv8100 issue 5.0 automatic route selection 2 - 109 a system with automatic route selection cannot also have trunk group routing. With ars installed, trunk queuing automatically queues for the least costly route. The system automatically redials the queued call when the extension user lifts ...

  • Page 136

    Issue 5.0 univerge sv8100 2 - 110 automatic route selection e911 compatibility speed dial – system/group/station trunk group routing trunk queuing/camp on guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in th...

  • Page 137

    Univerge sv8100 issue 5.0 automatic route selection 2 - 111 12-01-02 night mode function setup – automatic night mode switching according to a preset schedule, enable (1)/disable (0) automatic night service for the system. Make sure to set the service patterns in program 12-02-01, program 12-02-02 a...

  • Page 138

    Issue 5.0 univerge sv8100 2 - 112 automatic route selection 12-03-01 weekly night service switching define which time pattern should be used on each day of the week. Night mode service group numbers: 01~32 time schedule pattern number: 1~10 day of week: 01 = sunday (default = time pattern 2) 02 = mo...

  • Page 139

    Univerge sv8100 issue 5.0 automatic route selection 2 - 113 12-07-01 text data for night mode make up an original text message, which, depending on programming, can be displayed on an lcd of a multiline telephone in each mode. Night mode service group number: 01~32 day/night mode: 1~8 text message: ...

  • Page 140

    Issue 5.0 univerge sv8100 2 - 114 automatic route selection 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access and access when tr...

  • Page 141

    Univerge sv8100 issue 5.0 automatic route selection 2 - 115 20-08-17 class of service options (outgoing call service) – ars override of trunk access map turn off or on an extension user ability to override the trunk access map programming (program 14-07-01 and program 15-06-01) for outgoing calls. 0...

  • Page 142

    Issue 5.0 univerge sv8100 2 - 116 automatic route selection 26-01-07 automatic route selection service – f-route access cos reference define the system options for automatic route selection (ars). 0 = f-route 1 = ars (default = 0) 26-02-01 dial analysis table for ars/lcr – dial enter the digits (16 ...

  • Page 143

    Univerge sv8100 issue 5.0 automatic route selection 2 - 117 26-02-03 dial analysis table for ars – additional data/service number for each dial analysis table (1~200), if service type 1 was selected in program 26-02-02, enter the trunk group number (0~100, 0 = no route). If service type 1 (in 26-02)...

  • Page 144

    Issue 5.0 univerge sv8100 2 - 118 automatic route selection 26-03-01 ars dial treatments – treatment code assign the dial treatments (1~15) for automatic ars dialing translation. Assign dial treatments to service numbers (trunk groups) in program 26-02. The ars dial treatment options are: 3 - delete...

  • Page 145

    Univerge sv8100 issue 5.0 automatic route selection 2 - 119 26-11-01 transit network id table – transmit network id (carrier id) enter the transit network selection information element to be added to an ars call using an isdn trunk. This information element identifies a requested transit network. 00...

  • Page 146

    Issue 5.0 univerge sv8100 2 - 120 automatic route selection 44-02-04 dial analysis table for ars/ f-route access – dial tone simulation determine if the dial tone simulation is on (1) or off (0) for the pre-transaction table for selecting ars/f-route. If enabled, this option sends dial tone to the c...

  • Page 147

    Univerge sv8100 issue 5.0 automatic route selection 2 - 121 44-04-01 ars/f-route selection for time schedule assign each ars/f-route selection number (1~500) to an ars/f-route table number for each ars/f-route time mode. There are eight time modes for ars/f-route access. Ars/f-route time mode: 1~8 a...

  • Page 148

    Issue 5.0 univerge sv8100 2 - 122 automatic route selection 44-05-10 ars/f-route – ccis over ip destination point code for each ars/f-route table (1~500). Set the ccis over ip destination point code (0~16367). 0~16367 (default = 0) 44-05-11 ars/f-route – network specified parameter table for each ar...

  • Page 149

    Univerge sv8100 issue 5.0 automatic route selection 2 - 123 44-09-01 weekly schedule for ars/ f-route define a weekly schedule for using ars/f-route day numbers 1~7 (1 = sun, 7 = sat), pattern numbers (1~10). The pattern number is defined in program 44-08-01. 1 = sunday (pattern 1~10) (default patte...

  • Page 150

    Issue 5.0 univerge sv8100 2 - 124 automatic route selection 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to – 35dbm(15) ...

  • Page 151

    Univerge sv8100 issue 5.0 automatic route selection 2 - 125 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25dbm(15) det...

  • Page 152

    Issue 5.0 univerge sv8100 2 - 126 automatic route selection 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db ~ 10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5 (6dbm) 80-03-06 dtmf...

  • Page 153

    Univerge sv8100 issue 5.0 automatic route selection 2 - 127 operation to place a call using ars: 1. At the multiline terminal, press speaker. - or - at the single line telephone, lift the handset. You hear normal intercom dial tone. 2. Dial 9. You hear a second, “stutter” dial tone. 3. Dial the outs...

  • Page 154

    Issue 5.0 univerge sv8100 2 - 128 automatic route selection this page intentionally left blank.

  • Page 155: Background Music

    Background music 2 - 129 b background music description background music (bgm) sends music from a customer-provided music source to the speakers of the multiline telephone when the station is idle. Conditions an aci [pgd(2)-u10 adp] port must be used as an alternate external music on hold or backgro...

  • Page 156

    Issue 5.0 univerge sv8100 2 - 130 background music related features music on hold guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and...

  • Page 157

    Univerge sv8100 issue 5.0 background music 2 - 131 operation to turn background music on or off: 1. Press idle speaker. 2. Dial 725. 3. Press speaker to hang up..

  • Page 158

    Issue 5.0 univerge sv8100 2 - 132 background music this page intentionally left blank.

  • Page 159: Barge-In

    Univerge sv8100 issue 5.0 barge-in 2 - 133 barge-in description barge-in permits an extension user to break into another extension user’s established call, including conference calls. This sets up a conference-type conversation between the intruding extension and the parties on the initial call. Wit...

  • Page 160

    Issue 5.0 univerge sv8100 2 - 134 barge-in when silent monitor mode is used, mic or feature + 1 can be used to activate speech path to the internal and external parties. Default setting disabled system availability terminals multiline terminal and single line telephones required component(s) none re...

  • Page 161

    Univerge sv8100 issue 5.0 barge-in 2 - 135 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming...

  • Page 162

    Issue 5.0 univerge sv8100 2 - 136 barge-in operation to barge-in after calling a busy extension: the time in program 21-01-03 must expire before you can barge-in. 1. Call a busy extension. 2. Press barge-in key (program 15-07-01 or sc 751: 34). 20-13-15 class of service options (supplementary servic...

  • Page 163

    Univerge sv8100 issue 5.0 barge-in 2 - 137 to barge-in without first calling the busy extension: 1. Pick up the handset or press speaker. 2. Dial 710. - or - press barge-in key (program 15-07-01 or sc 751: 34). 3. Dial busy extension. The extension user hears a warning tone. The disa user is reroute...

  • Page 164

    Issue 5.0 univerge sv8100 2 - 138 barge-in this page intentionally left blank.

  • Page 165

    Univerge sv8100 issue 5.0 battery backup – system memory 2 - 139 battery backup – system memory description the battery on the cd-cp00-us retains the clock/calendar and last number redial (lnr) buffers for each station when the cd-cp00-us encounters a power loss. With a fully charged battery, the se...

  • Page 166

    Issue 5.0 univerge sv8100 2 - 140 battery backup – system memory system availability terminals not applicable required component(s) none related features battery backup – system power guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when p...

  • Page 167

    Univerge sv8100 issue 5.0 battery backup – system power 2 - 141 battery backup – system power description a built-in battery provides complete system operating power for approximately 30 minutes during commercial power outages. When optional (locally provided) batteries are connected and fully charg...

  • Page 168

    Issue 5.0 univerge sv8100 2 - 142 battery backup – system power programming none operation none.

  • Page 169: Call Appearance (Cap) Keys

    Call appearance (cap) keys 2 - 143 c call appearance (cap) keys description this feature automatically places an outside call on a call appearance key when the system is operated as a hybrid (multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on mu...

  • Page 170

    Issue 5.0 univerge sv8100 2 - 144 call appearance (cap) keys all flexible line keys on a multiline terminal can be assigned as cap keys in system programming. A conference call involving two outside lines cannot reside on one call appearance key. For call appearance (cap) keys, trunks must be assign...

  • Page 171

    Univerge sv8100 issue 5.0 call appearance (cap) keys 2 - 145 off-hook signaling programmable function keys secondary incoming extension user programming ability virtual extensions guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when progr...

  • Page 172

    Issue 5.0 univerge sv8100 2 - 146 call appearance (cap) keys 20-11-19 class of service options (hold/ transfer service) – hold/ extended park determine whether an extension class of service should allow normal or extended park (0 = normal for program 24-01-06, 1 = extended for program 24-01-07). 0 =...

  • Page 173

    Univerge sv8100 issue 5.0 call appearance (cap) keys 2 - 147 operation to place an outgoing call on hold and retrieve it using a multiline terminal: 1. Go off-hook using the handset and wait for internal dial tone. - or - press speaker and wait for internal dial tone. 2. Dial the trunk access code (...

  • Page 174

    Issue 5.0 univerge sv8100 2 - 148 call appearance (cap) keys this page intentionally left blank.

  • Page 175: Call Arrival (Car) Keys

    Univerge sv8100 issue 5.0 call arrival (car) keys 2 - 149 call arrival (car) keys description call arrival (car) keys are software extensions available on the basic and expanded port packages. A call arrival extension assigned to a line key, can appear and ring on an individual station or multiple s...

  • Page 176

    Issue 5.0 univerge sv8100 2 - 150 call arrival (car) keys default setting none system availability terminals all multiline terminals required component(s) none related features virtual extensions guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are ass...

  • Page 177

    Univerge sv8100 issue 5.0 call arrival (car) keys 2 - 151 11-04-01 virtual extension numbering assign virtual extension numbers. Up to eight digits 1 201 2 202 3 203 ~ ~ 99 299 100 3601 ~ ~ 256 3857 15-01-01 basic extension data setup – extension name define the extension/virtual extension name. Up ...

  • Page 178

    Issue 5.0 univerge sv8100 2 - 152 call arrival (car) keys 15-08-01 incoming virtual extension ring tone setup when an extension or a virtual extension is assigned to the function key on the key telephone, select the ring tone when receiving a call on that key. For acd car keys, only tone pattern 1 (...

  • Page 179

    Univerge sv8100 issue 5.0 call arrival (car) keys 2 - 153 operation to answer a call ringing a call arrival (car) key: 1. Press the flashing call arrival (car) key. 20-06-01 class of service for extensions assign a class of service (1~15) to extensions. Day night/mode: 1~8 class of service of extens...

  • Page 180

    Issue 5.0 univerge sv8100 2 - 154 call arrival (car) keys to place a call to a call arrival (car) key: 1. Lift the handset, or press speaker. 2. Dial the car key extension, or press the call arrival (car) key. The operation depends on the setting in program 15-02-21. To program a call arrival (car) ...

  • Page 181: Call Duration Timer

    Univerge sv8100 issue 5.0 call duration timer 2 - 155 call duration timer description call duration timer lets a multiline terminal with an lcd time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the call ti...

  • Page 182

    Issue 5.0 univerge sv8100 2 - 156 call duration timer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature ...

  • Page 183: Call Forwarding – Centrex

    Univerge sv8100 issue 5.0 call forwarding – centrex 2 - 157 call forwarding – centrex description the call forwarding – centrex feature allows a station to forward an incoming pbx/centrex co call to an outside location using the same pbx/centrex co line to free the line for additional use. Call forw...

  • Page 184

    Issue 5.0 univerge sv8100 2 - 158 call forwarding – centrex default setting disabled system availability terminals all stations required component(s) pbx/centrex co line related features call forwarding call arrival (car) keys code restriction direct inward dialing (did) do not disturb door box pbx ...

  • Page 185

    Univerge sv8100 issue 5.0 call forwarding – centrex 2 - 159 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for fe...

  • Page 186

    Issue 5.0 univerge sv8100 2 - 160 call forwarding – centrex 14-04-01 behind pbx setup indicate if the trunk is installed behind a pbx (1) or not (0). There is one item for each night service mode. 0 = stand alone (trunk) 1 = behind pbx (pbx) 2 = not used 3 = ctx assume 9 (default = 0) 20-09-01 class...

  • Page 187

    Univerge sv8100 issue 5.0 call forwarding – centrex 2 - 161 operation to activate call forwarding – centrex: 1. At a multiline terminal, press speaker. - or - at a single line telephone, lift the handset. 2. Dial the call forwarding split service code (default not assigned). 3. Dial 3 (ctx/pbx). 4. ...

  • Page 188

    Issue 5.0 univerge sv8100 2 - 162 call forwarding – centrex this page intentionally left blank.

  • Page 189: Call Forwarding

    Univerge sv8100 issue 5.0 call forwarding 2 - 163 call forwarding description call forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call forwarding ensures that the user’s calls are covered when they are away from their work area. The types ...

  • Page 190

    Issue 5.0 univerge sv8100 2 - 164 call forwarding call forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call forwarding can also be split, allowing internal and external calls to forward to different destinations. The extension user can enable call ...

  • Page 191

    Univerge sv8100 issue 5.0 call forwarding 2 - 165 when a call is transferred because of call forwarding no answer, call forwarding busy, or dnd, the reason for transfer option can display to the transferred extension why the call is ringing their telephone. An extension user can forward their calls ...

  • Page 192

    Issue 5.0 univerge sv8100 2 - 166 call forwarding when the following are done in sequence, call forwarding busy is set to extension call forwarding immediate is set on extension call forwarding immediate is cancelled on extension then, call forwarding busy/no answer is set back on the extension. Def...

  • Page 193

    Univerge sv8100 issue 5.0 call forwarding 2 - 167 programmable function keys voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels ...

  • Page 194

    Issue 5.0 univerge sv8100 2 - 168 call forwarding 11-11-05 service code setup (for setup/ entry operation) – call forward – both ring set the service code for setting call forwarding for busy or no answer. Mlt, slt (default = 745) 11-11-07 service code setup (for setup/ entry operation) – call forwa...

  • Page 195

    Univerge sv8100 issue 5.0 call forwarding 2 - 169 11-16-06 single digit service code setup – dnd/call forward override bypass customize the one-digit service codes used when a busy or ring back signal is heard. (default not assigned) 15-07-01 programmable function keys assign functions to multiline ...

  • Page 196

    Issue 5.0 univerge sv8100 2 - 170 call forwarding 20-11-03 class of service options (hold/ transfer service) – call forwarding when unanswered turn off or on an extension user ability to set call forwarding when unanswered. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-04 class of service options ...

  • Page 197

    Univerge sv8100 issue 5.0 call forwarding 2 - 171 operation to set call forward – immediate at a forwarding station: 1. Pick up the handset or press speaker. 2. Dial the call forward – immediate service code (default: 741). - or - at the multiline terminal only, press the call forwarding programmabl...

  • Page 198

    Issue 5.0 univerge sv8100 2 - 172 call forwarding to cancel call forward – immediate at a forwarding station: 1. Pick up the handset or press speaker. 2. Dial the call forward – immediate service code (default: 741). - or - at the multiline terminal only, press the call forwarding programmable funct...

  • Page 199

    Univerge sv8100 issue 5.0 call forwarding 2 - 173 to set call forward – both ring at a forwarding station: 1. Pick up the handset or press speaker. 2. Dial the call forward – both ring service code (default: 745). - or - at the multiline terminal only, press the call forwarding programmable function...

  • Page 200

    Issue 5.0 univerge sv8100 2 - 174 call forwarding to cancel call forward – follow me from the destination station: 1. Pick up the handset or press speaker. 2. Dial the call forward – follow me service code (default: 746). - or - at the multiline terminal only, press the call forwarding programmable ...

  • Page 201

    Univerge sv8100 issue 5.0 call forwarding 2 - 175 to cancel call forward busy/no answer for any extension to destination: 1. Pick up the handset or press speaker. 2. Dial the call forward busy/no answer for any extension to destination service code (default: 793). 3. Dial 0 (cancel). 4. Dial the sta...

  • Page 202

    Issue 5.0 univerge sv8100 2 - 176 call forwarding to cancel call forward – busy/no answer using a virtual extension: 1. Press the idle virtual extension key. 2. Dial the call forward – busy/no answer service code (default: 744). 3. Dial 0 (cancel). 4. Press speaker or hang up..

  • Page 203

    Univerge sv8100 issue 5.0 call forwarding with follow me 2 - 177 call forwarding with follow me description while at a co-worker’s desk, a user can have call forwarding with follow me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk lo...

  • Page 204

    Issue 5.0 univerge sv8100 2 - 178 call forwarding with follow me related features do not disturb programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly ...

  • Page 205

    Univerge sv8100 issue 5.0 call forwarding with follow me 2 - 179 operation to activate call forward follow me from a multiline terminal: 1. At a multiline terminal, other than your own, press speaker and dial service code (746, program 11-11-07). - or - press the call forward follow me key (program ...

  • Page 206

    Issue 5.0 univerge sv8100 2 - 180 call forwarding with follow me this page intentionally left blank.

  • Page 207: Call Forwarding, Off-Premise

    Univerge sv8100 issue 5.0 call forwarding, off-premise 2 - 181 call forwarding, off-premise description off-premise call forwarding allows an extension user to forward their calls to an off-site location. By enabling call forward, off-premise, the user can stay in touch by having the system forward ...

  • Page 208

    Issue 5.0 univerge sv8100 2 - 182 call forwarding, off-premise did calls to an extension with off-premise call forwarding set do not recall if there is no answer. Door boxes must be programmed for the calls to be transferred off-premise. The outside number call forwarding dials can be only a number ...

  • Page 209

    Univerge sv8100 issue 5.0 call forwarding, off-premise 2 - 183 door box virtual extensions voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used....

  • Page 210

    Issue 5.0 univerge sv8100 2 - 184 call forwarding, off-premise 11-11-04 service code setup (for setup/ entry operation) – call forward – busy/no answer assign the call forward busy no answer service code. Mlt, slt (default = 744) 11-11-05 service code setup (for setup/ entry operation) – call forwar...

  • Page 211

    Univerge sv8100 issue 5.0 call forwarding, off-premise 2 - 185 15-07-01 programmable function keys assign functions to multiline terminal line keys. Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-06-01 class of service for...

  • Page 212

    Issue 5.0 univerge sv8100 2 - 186 call forwarding, off-premise 21-03-01 trunk group routing for trunks used to set the trunk route table for automatic external call forward. Day night/mode: 1~8 0~100 (0 = no setting) (default = 1) 24-02-07 system options for transfer – trunk-to-trunk transfer releas...

  • Page 213

    Univerge sv8100 issue 5.0 call forwarding, off-premise 2 - 187 trunk-to-trunk forwarding – normal (0) trunks 25-07-07 system timers for vrs/disa – long conversation warning tone time determine the time a disa caller or any trunk-to-trunk (such as tandem trunking) conversation can talk before the lon...

  • Page 214

    Issue 5.0 univerge sv8100 2 - 188 call forwarding, off-premise 14-01-26 basic trunk data setup – automatic trunk-to-trunk transfer mode enable (1)/disable (0) each trunk ability to use step transfer. 0 = normal transfer (normal) 1 = step transfer (step) (default = 0) 20-06-01 class of service for ex...

  • Page 215

    Univerge sv8100 issue 5.0 call forwarding, off-premise 2 - 189 trunk-to-trunk forwarding – did (3) trunk forwarding by department groups refer to departmental calling for additional department group programming. Program number program name description/comments assigned data level 1 2 3 11-07-01 depa...

  • Page 216

    Issue 5.0 univerge sv8100 2 - 190 call forwarding, off-premise 14-06-01 trunk group routing – priority order number set the priority order number 1~4. 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbe...

  • Page 217

    Univerge sv8100 issue 5.0 call forwarding, off-premise 2 - 191 trunk-to-trunk forwarding – did (3) trunk forwarding using did translation table refer to direct inward dialing (did) for additional did programming. Operation to activate call forwarding off-premise non-split: 1. At a multiline terminal...

  • Page 218

    Issue 5.0 univerge sv8100 2 - 192 call forwarding, off-premise to cancel call forwarding off-premise non-split: 1. At a multiline terminal, press speaker. - or - at a single line telephone, lift the handset. 2. Dial the call forward access code (default not assigned). 3. Dial 0 (cancel). To activate...

  • Page 219

    Univerge sv8100 issue 5.0 call forwarding, off-premise 2 - 193 to activate call forwarding off-premise for a door box: this option only works for isdn pri or bri trunks. 1. At the multiline terminal, press speaker + dial sc 722. - or - at the multiline terminal only, press call forward (device) key ...

  • Page 220

    Issue 5.0 univerge sv8100 2 - 194 call forwarding, off-premise cancel the line forwarding: 1. Lift the handset. 2. Dial 735. 3. Dial trunk port number (7 001~200) to be defined. 4. Select the mode (1~8) to be defined. 5. Press the exit key. 6. Press speaker to hang up. Automatic trunk-to-trunk trans...

  • Page 221

    Univerge sv8100 issue 5.0 call forwarding, off-premise 2 - 195 6. Press hold to accept the entry. 7. Repeat from step 3 to define another time mode entry or press speaker to hang up. Cancel the line forwarding: 1. Lift the handset. 2. Dial 604. 3. Dial the department group number (01~64) to be defin...

  • Page 222

    Issue 5.0 univerge sv8100 2 - 196 call forwarding, off-premise this page intentionally left blank.

  • Page 223

    Univerge sv8100 issue 5.0 call forwarding/do not disturb override 2 - 197 call forwarding/do not disturb override description an extension user can override call forwarding or do not disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to ge...

  • Page 224

    Issue 5.0 univerge sv8100 2 - 198 call forwarding/do not disturb override guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro ...

  • Page 225

    Univerge sv8100 issue 5.0 call forwarding/do not disturb override 2 - 199 operation to override an extension call forwarding or do not disturb: 1. Call the forwarded or dnd extension. 2. Press the override key (program 15-07 or sc 751: 37)..

  • Page 226

    Issue 5.0 univerge sv8100 2 - 200 call forwarding/do not disturb override this page intentionally left blank.

  • Page 227: Call Monitoring

    Univerge sv8100 issue 5.0 call monitoring 2 - 201 call monitoring description call monitoring allows selected multiline terminal users to monitor another user’s conversation without participating. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent m...

  • Page 228

    Issue 5.0 univerge sv8100 2 - 202 call monitoring with program 20-13-10 set to 1, a call which is being monitored can be placed on park by the originator of the outside call, but only the outside caller is placed in park. The extension which is monitoring the call is dropped. When program 20-13-10 i...

  • Page 229

    Univerge sv8100 issue 5.0 call monitoring 2 - 203 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature prog...

  • Page 230

    Issue 5.0 univerge sv8100 2 - 204 call monitoring operation the call must be set up for about 10 seconds before it can be monitored. Listen for busy/ring or busy tone. 20-13-17 class of service options (supplementary service) – barge-in tone/display (intrusion tone) turn off or on the barge-in (intr...

  • Page 231

    Univerge sv8100 issue 5.0 call monitoring 2 - 205 to call monitor after calling a busy extension: 1. Call a busy extension. 2. Press the barge-in key (program 15-07 or sc 751: 34). - or - the following steps are not available for disa or tie line trunks. 1. Dial the extension number of the busy inte...

  • Page 232

    Issue 5.0 univerge sv8100 2 - 206 call monitoring this page intentionally left blank.

  • Page 233: Call Redirect

    Univerge sv8100 issue 5.0 call redirect 2 - 207 call redirect description call redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and anot...

  • Page 234

    Issue 5.0 univerge sv8100 2 - 208 call redirect system availability terminals any multiline terminal required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the ord...

  • Page 235

    Univerge sv8100 issue 5.0 call redirect 2 - 209 operation to redirect a ringing call: with an incoming call ringing your extension, press the call redirect key (program 15-07 or sc 751: 49 + destination extension number) without lifting the handset. 20-06-01 class of service for extensions assign a ...

  • Page 236

    Issue 5.0 univerge sv8100 2 - 210 call redirect this page intentionally left blank.

  • Page 237: Call Waiting/camp-On

    Univerge sv8100 issue 5.0 call waiting/camp-on 2 - 211 call waiting/camp-on description with call waiting, an extension user may call a busy extension and wait in line (camp-on) without hanging up. When the user camps-on, the system signals the busy extension with two beeps indicating the waiting ca...

  • Page 238

    Issue 5.0 univerge sv8100 2 - 212 call waiting/camp-on related features callback off-hook signaling programmable function keys transfer trunk queuing/camp on guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in...

  • Page 239

    Univerge sv8100 issue 5.0 call waiting/camp-on 2 - 213 15-02-06 multiline telephone basic data setup – hold key operating mode set the function of the multiline hold key. Hold can activate normal hold or exclusive hold. 0 = normal (common) 1 = exclusive hold (default = 0) 15-02-12 multiline telephon...

  • Page 240

    Issue 5.0 univerge sv8100 2 - 214 call waiting/camp-on 20-09-01 class of service options (incoming call service) – second call for did/disa/ddi/ dil/ e&m override turn off or on an extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the de...

  • Page 241

    Univerge sv8100 issue 5.0 call waiting/camp-on 2 - 215 operation to camp-on a busy extension: 1. Call the busy extension. 2. Dial # or press the camp-on key (program 15-07 or sc 751: 35). 3. Do not hang up. To camp-on to a trunk, refer to trunk queuing/camp-on on page 2-1405 . To cancel a camp-on re...

  • Page 242

    Issue 5.0 univerge sv8100 2 - 216 call waiting/camp-on this page intentionally left blank.

  • Page 243: Callback

    Univerge sv8100 issue 5.0 callback 2 - 217 callback description when an extension user calls a co-worker that does not answer or is busy, they can leave a callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle. The system p...

  • Page 244

    Issue 5.0 univerge sv8100 2 - 218 callback system availability terminals all stations required component(s) none related features call waiting/camp-on) programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when progra...

  • Page 245

    Univerge sv8100 issue 5.0 callback 2 - 219 operation to place a callback: 1. Call unavailable (busy or unanswered) extension. 2. Dial # or press the callback key (program 15-07 or sc 751: 35). 3. Hang up. 4. Lift the handset when busy extension calls you back. If the unavailable extension was unansw...

  • Page 246

    Issue 5.0 univerge sv8100 2 - 220 callback to test callback at a single line telephone: 1. Lift the handset. 2. Dial 799. 3. Hang up. 4. When the telephone rings, lift the handset. You hear the hold tone. 5. Hang up..

  • Page 247: Caller Id Call Return

    Univerge sv8100 issue 5.0 caller id call return 2 - 221 caller id call return description the caller id call return feature allows the voice mail system to use caller id information captured with the message to call and connect the person that left the message with the voice mail user that is checki...

  • Page 248

    Issue 5.0 univerge sv8100 2 - 222 caller id call return a telephone used as an acd plus agent or supervisor station should not have mailboxes that support softkeys. Softkeys can be disabled per mailbox in access codes options by enabling hands free play for a particular station. On the um8000 mail, ...

  • Page 249

    Univerge sv8100 issue 5.0 caller id call return 2 - 223 related features um8000 mail vm8000 inmail guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are us...

  • Page 250

    Issue 5.0 univerge sv8100 2 - 224 caller id call return this page intentionally left blank.

  • Page 251: Caller Id

    Univerge sv8100 issue 5.0 caller id 2 - 225 caller id description caller id allows a display terminal to show an incoming caller’s telephone number (called the directory number or dn) and optional name. The caller id information is available as pre-answer display. With the pre-answer display, the us...

  • Page 252

    Issue 5.0 univerge sv8100 2 - 226 caller id caller id temporarily stores 50 calls (total of abandoned and answered/unanswered). New calls replace old calls when the buffer fills. Temporary memory an unanswered call causes the call history key (program 15-07 or sc 751: 08) to flash, to indicate a new...

  • Page 253

    Univerge sv8100 issue 5.0 caller id 2 - 227 display reason for no caller id information with caller id enabled, the system provides information for analog calls that do not detect the caller id information. If the caller id information is restricted, the telephone display shows private. If the syste...

  • Page 254

    Issue 5.0 univerge sv8100 2 - 228 caller id caller id sender queuing added the univerge sv8100 system can provide caller id (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system caller id sender resources are ...

  • Page 255

    Univerge sv8100 issue 5.0 caller id 2 - 229 caller id information outputs on the smdr report. Ani/dnis can use the caller id tables for routing. Refer to t1 trunking (with ani/dnis compatibility) on page 2-1329 for more information. The system can send caller id digits to the voice mail if allowed i...

  • Page 256

    Issue 5.0 univerge sv8100 2 - 230 caller id required component(s) cd-4cotb with pz-4cotf daughter board cd-2bria with pz-2bria daughter board cd-prta related features automatic route selection call arrival (car) keys caller id call return conference, voice call/privacy release d term cordless ii/d t...

  • Page 257

    Univerge sv8100 issue 5.0 caller id 2 - 231 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmin...

  • Page 258

    Issue 5.0 univerge sv8100 2 - 232 caller id 14-01-20 basic trunk data setup – block outgoing caller id enable/disable the system from automatically blocking outgoing caller id information when a user places a call.If allowed (i.E. Block, enabled), the system automatically inserts the caller id block...

  • Page 259

    Univerge sv8100 issue 5.0 caller id 2 - 233 15-07-01 programmable function keys assign functions to multiline terminal line keys. Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-02-08 system options for multiline telephones...

  • Page 260

    Issue 5.0 univerge sv8100 2 - 234 caller id 20-19-01 system options for caller id – caller id displaying format (if displaying digits are more than 12 digits) determine whether the first 10 digits or last 10 digits should be displayed when caller id exceeds 12 digits. 0 = first 10 digits (upper) 1 =...

  • Page 261

    Univerge sv8100 issue 5.0 caller id 2 - 235 operation storing a number to store a caller id number in an speed dial bin: 1. With a multiline terminal idle, the display shows: 2. Press the list softkey. - or - press the left cursor key twice and skip step 3. The display shows: 3. Press the cid softke...

  • Page 262

    Issue 5.0 univerge sv8100 2 - 236 caller id 6. Dial the speed dial bin in which the number is to be stored. If you press hold, the next available speed dial bin is used. The display shows: if all speed dial bins are used, the display shows table is full. 7. Press hold. The display shows: 8. Enter th...

  • Page 263

    Univerge sv8100 issue 5.0 caller id 2 - 237 9. Press transfer. The display shows: 10. Press speaker. The telephone returns to idle. To store a caller id number in a one-touch key: 1. With a telephone idle, the display shows: 2. Press the list softkey. - or - press the left cursor key twice and skip ...

  • Page 264

    Issue 5.0 univerge sv8100 2 - 238 caller id 5. Press the sta softkey. The display shows: 6. Press the one-touch key in which the number is to be stored or dial 1~9, 0. If you press hold, the next available one-touch key is used. The display shows: if all one-touch keys are used, the display shows ta...

  • Page 265

    Univerge sv8100 issue 5.0 caller id 2 - 239 to display caller id for a call in park: program 15-02-08 is set to 0 (preselect) for this feature. 1. With program 15-02-08 set to 0 (preselect) and a call in park, press the park key. (program 15-07 or sc 752: 04. With program 15-02-08 set to 1 (one-touc...

  • Page 266

    Issue 5.0 univerge sv8100 2 - 240 caller id this page intentionally left blank.

  • Page 267

    Univerge sv8100 issue 5.0 caller id – flexible ringing 2 - 241 caller id – flexible ringing description the caller id – flexible ringing feature provides several different options for rerouting calls based on the caller id received. Reject/reroute “private” caller id calls when an analog or isdn tru...

  • Page 268

    Issue 5.0 univerge sv8100 2 - 242 caller id – flexible ringing then, turn on the private call refuse mode using the service code (program 11-10-32) or programmable function key (code 86). To transfer the “private” caller id incoming call to incoming ring group 2 as ring pattern 3: program 14-01-27: ...

  • Page 269

    Univerge sv8100 issue 5.0 caller id – flexible ringing 2 - 243 this feature does not work with incoming trunk calls via networking (from another system). In this case, the refuse/routing program must be programmed in the system that has those trunks. Routing to the other system’s extension is availa...

  • Page 270

    Issue 5.0 univerge sv8100 2 - 244 caller id – flexible ringing related features central office calls, answering direct inward dialing (did) um8000 mail voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when progr...

  • Page 271

    Univerge sv8100 issue 5.0 caller id – flexible ringing 2 - 245 13-04-01 speed dialing number and name – speed dialing data enter the system and group speed dialing numbers and names. 1~9, 0, , # pause (press line key 1) recall/flash (press line key 2) @ = code to wait for answer supervision in isdn...

  • Page 272

    Issue 5.0 univerge sv8100 2 - 246 caller id – flexible ringing the caller id – flexible ringing flowchart below helps define programming: 20-07-24 class of service options (administrator level) – set/ cancel private call refuse enable (1) or disable (0) an extension user ability to set or cancel pri...

  • Page 273

    Univerge sv8100 issue 5.0 caller id – flexible ringing 2 - 247 incoming trunk call caller id number exists? Search refusing speed dial area prg 22-16 data exists? 2 go to chart 2 no no yes yes prg 14-01-27 :1 and refuse mode is? Play vrs message prg 40-10-07 disconnect the call search prg 13-04-01 d...

  • Page 274

    Issue 5.0 univerge sv8100 2 - 248 caller id – flexible ringing operation none follow prg 22-02-01 ring the extension number ring the incoming ring group disconnect the call play vrs message prg 40-10-07 prg 14-01-27 :1 and refuse mode is? 2 off on anything else private reason of no caller id? Prg 22...

  • Page 275

    Univerge sv8100 issue 5.0 central office calls, answering 2 - 249 central office calls, answering description the system provides flexible routing of incoming co (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A ...

  • Page 276

    Issue 5.0 univerge sv8100 2 - 250 central office calls, answering sidetone volume setup this option allows system programming for the multiline terminal side tone volume. There are two levels, based on whether the connected trunk is a digital trunk or analog trunk. Conditions the incoming ring group...

  • Page 277

    Univerge sv8100 issue 5.0 central office calls, answering 2 - 251 system availability terminals all terminals required component(s) any trunk blade (i.E., cd-4cotb, cd-2bria, cd-prta, etc.) related features automatic call distribution (acd) call forwarding direct inward dialing (did) direct inward l...

  • Page 278

    Issue 5.0 univerge sv8100 2 - 252 central office calls, answering guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards ...

  • Page 279

    Univerge sv8100 issue 5.0 central office calls, answering 2 - 253 14-05-01 trunk group – trunk group number assign trunks to trunk groups then go to program 14-06-01 below to set up trunk group routing. Trunks 1-200 trunk groups 1-100 default = trunks 1-200 assigned to trunk group 1 with priorities ...

  • Page 280

    Issue 5.0 univerge sv8100 2 - 254 central office calls, answering 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. Ring group programming overrides access map programming. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access...

  • Page 281

    Univerge sv8100 issue 5.0 central office calls, answering 2 - 255 15-02-01 multiline telephone basic data setup – display language selection (to select options 8~10, press either 8 or recall, then press line keys 1~3. Key 1 is option 8, key 2 is option 9, and key 3 is option 10.) define the display ...

  • Page 282

    Issue 5.0 univerge sv8100 2 - 256 central office calls, answering 15-06-01 trunk access map for extensions assign trunk access maps to extensions. Trunks 1~200 (default = 1) 15-07-01 programmable function keys assign functions to multiline terminal line keys. Line key 1~48 0~99 (normal function code...

  • Page 283

    Univerge sv8100 issue 5.0 central office calls, answering 2 - 257 20-10-07 class of service options (answer service) – automatic off-hook answer turn off or on an extension user ability to use universal auto answer (no service code required). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-13 class ...

  • Page 284

    Issue 5.0 univerge sv8100 2 - 258 central office calls, answering 22-02-01 incoming call trunk setup set the feature type for the trunk you are programming. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6 = delayed vrs 7 = ani/dnis 8...

  • Page 285

    Univerge sv8100 issue 5.0 central office calls, answering 2 - 259 22-07-01 dil assignment assign the destination extension for each dil incoming trunk (001~200). For this selection to work, set program 22-02-01 to 4 (dil). Extension number (maximum eight digits) (default not assigned) 22-08-01 dil/i...

  • Page 286

    Issue 5.0 univerge sv8100 2 - 260 central office calls, answering operation to answer an incoming trunk call: 1. Lift the handset. To use universal answer to answer a call ringing over the paging system: 1. Go off-hook. Depending on system programming, this may answer the call and you can skip step ...

  • Page 287

    Univerge sv8100 issue 5.0 central office calls, placing 2 - 261 central office calls, placing description the system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s ne...

  • Page 288

    Issue 5.0 univerge sv8100 2 - 262 central office calls, placing with automatic handsfree, an extension user can press a line key to place a trunk call without lifting the handset or pressing speaker. Users without automatic handsfree can preselect a line key before lifting the handset or pressing sp...

  • Page 289

    Univerge sv8100 issue 5.0 central office calls, placing 2 - 263 automatic route selection call appearance (cap) keys code restriction dial tone detection handsfree answerback/forced intercom ringing long conversation cutoff microphone cutoff programmable function keys trunk group routing trunk group...

  • Page 290

    Issue 5.0 univerge sv8100 2 - 264 central office calls, placing 11-09-01 trunk access code if required, change the single-digit trunk access code (normally 9). If you change this code, you must also review the settings in program 11-01-01 for the new code selected. Dial (up to four digits) (default ...

  • Page 291

    Univerge sv8100 issue 5.0 central office calls, placing 2 - 265 14-01-10 basic trunk data setup – dtmf tones for outgoing calls for each trunk, enable/disable the ability to hear the dtmf of the digits dialed when placing the outgoing call. 0 = disable 1 = enable (default = 0) 14-02-05 analog trunk ...

  • Page 292

    Issue 5.0 univerge sv8100 2 - 266 central office calls, placing 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. Ring group programming overrides access map programming. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access o...

  • Page 293

    Univerge sv8100 issue 5.0 central office calls, placing 2 - 267 15-02-08 multiline telephone basic data setup – automatic handsfree set whether pressing a key accesses a one-touch key or preselects the key. 0 = preselect 1 = one-touch (automatic handsfree) (default = 1) 15-03-03 single line telephon...

  • Page 294

    Issue 5.0 univerge sv8100 2 - 268 central office calls, placing 20-13-13 class of service options (supplementary service) – continued dialing (dtmf) signal on icm call turn off or on an extension ability to use continued dialing, which allows dtmf signal sending while talking on extension. 0 = off 1...

  • Page 295

    Univerge sv8100 issue 5.0 central office calls, placing 2 - 269 operation to place a call over a trunk group: 1. Go off-hook. 2. Dial 704. 3. Dial trunk group number (001~100). 4. Dial the number. - or - 1. At the multiline terminal, press the trunk group key (program 15-07-01 or sc 751: 02 + group)...

  • Page 296

    Issue 5.0 univerge sv8100 2 - 270 central office calls, placing to place a call using trunk group routing: 1. Go off-hook. 2. Dial 9. If your system has an alternate trunk route access code, you may dial that instead. 3. Dial the number. - or - 1. At the multiline terminal, press the trunk group rou...

  • Page 297: Class of Service

    Univerge sv8100 issue 5.0 class of service 2 - 271 class of service description class of service (cos) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same class of service. An extension can have a different class of se...

  • Page 298

    Issue 5.0 univerge sv8100 2 - 272 class of service system availability terminals all stations required component(s) none related features night service guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the o...

  • Page 299

    Univerge sv8100 issue 5.0 class of service 2 - 273 20-07-01 class of service options (administrator level) – manual night service enabled turn off or on an extension ability to manually switch the night mode (service code 718). This option must be enabled for an extension to be able to display the n...

  • Page 300

    Issue 5.0 univerge sv8100 2 - 274 class of service 20-07-13 class of service options (administrator level) – vrs record (vrs msg operation) turn off or on an extension user ability to record, erase and listen to vrs messages. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15) 20-07-1...

  • Page 301

    Univerge sv8100 issue 5.0 class of service 2 - 275 20-07-25 class of service options (administrator level) – set/ cancel caller id refuse enable/disable an extension ability to set or cancel caller id refuse. 0 = off 1 = on (default = 0 for cos 1~15) 20-07-26 class of service options (administrator ...

  • Page 302

    Issue 5.0 univerge sv8100 2 - 276 class of service 20-08-09 class of service options (outgoing call service) – hotline/extension ringdown turn off or on ringdown extension for extensions with this cos. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-10 class of service options (outgoing call service...

  • Page 303

    Univerge sv8100 issue 5.0 class of service 2 - 277 20-08-19 class of service options (outgoing call service) – hotline for spk turn off or on an extension user ability to activate hotline or ringdown when pressing the speaker key. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-20 class of service o...

  • Page 304

    Issue 5.0 univerge sv8100 2 - 278 class of service 20-09-05 class of service options (incoming call service) – signal/ voice call turn off or on an extension user ability to enable handsfree answerback or forced intercom ringing for their incoming intercom calls. 0 = off 1 = on (default = 1 for cos ...

  • Page 305

    Univerge sv8100 issue 5.0 class of service 2 - 279 20-10-07 class of service options (answer service) – automatic off-hook answer turn off or on an extension to use universal auto answer (no service code required). 0 = off 1 = on (default = 0 for cos 1~15) 20-10-08 class of service options (answer s...

  • Page 306

    Issue 5.0 univerge sv8100 2 - 280 class of service 20-11-07 class of service options (hold/ transfer service) – transfer without holding turn off or on an extension user ability to use transfer without holding. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-08 class of service options (hold/ transf...

  • Page 307

    Univerge sv8100 issue 5.0 class of service 2 - 281 20-11-17 class of service options (hold/ transfer service) – department group trunk-to-trunk transfer (each telephone group transfer) turn off or on the ability of an extension in a department group to use the trunk-to-trunk forwarding service codes...

  • Page 308

    Issue 5.0 univerge sv8100 2 - 282 class of service 20-12-02 class of service options (charging cost service) – advice of charge isdn-aoc turn off or on a disa or tie trunk caller ability to dial 9 for trunk group routing or automatic route selection. 0 = off 1 = on (default = 0 for cos 1~15) 20-12-0...

  • Page 309

    Univerge sv8100 issue 5.0 class of service 2 - 283 20-13-09 class of service options (supplementary service) – privacy release turn off or on an extension user ability to initiate a voice call conference. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-10 class of service options (supplementary serv...

  • Page 310

    Issue 5.0 univerge sv8100 2 - 284 class of service 20-13-19 class of service options (supplementary service) – selectable display messaging (text messaging) turn off or on an extension user ability to use selectable display messaging. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-20 class of servi...

  • Page 311

    Univerge sv8100 issue 5.0 class of service 2 - 285 20-13-30 class of service options (supplementary service) – background music allow/deny an extension user to turn background music on and off. 0 = deny 1 = allow (default = 1 for cos 1~15) 20-13-31 class of service options (supplementary service) – ...

  • Page 312

    Issue 5.0 univerge sv8100 2 - 286 class of service 20-13-41 class of service options (supplementary service) – voice mail message indication on dss turn off or on the voice mail message indication for an extension on a dss console. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-42 class of service ...

  • Page 313

    Univerge sv8100 issue 5.0 class of service 2 - 287 20-14-02 class of service options for disa/e&m – trunk group routing/ars access enable/disable a disa or tie trunk caller ability to dial 9 for trunk group routing or automatic route selection. 0 = off 1 = on (default = 1 for cos 1~15) 20-14-03 clas...

  • Page 314

    Issue 5.0 univerge sv8100 2 - 288 class of service operation to change an extension class of service (via service code 677): 1. Press speaker. 2. Dial 677. 3. Dial the extension number you want to change. You see: mode1:nn press hold to leave the current value unchanged. The extension you dial may b...

  • Page 315

    Univerge sv8100 issue 5.0 class of service 2 - 289 10. Enter the midnight 2 mode class of service for the extension you selected in step 3 and press hold. You see: mode8:nn press hold to leave the current value unchanged. 11. Enter the rest 2 mode class of service for the extension you selected in s...

  • Page 316

    Issue 5.0 univerge sv8100 2 - 290 class of service this page intentionally left blank.

  • Page 317: Clock/calendar Display

    Univerge sv8100 issue 5.0 clock/calendar display 2 - 291 clock/calendar display description the system uses clock/calendar display for: using the daylight savings setup program, you can determine whether the system should automatically adjust the system time for daylight savings time/standard time c...

  • Page 318

    Issue 5.0 univerge sv8100 2 - 292 clock/calendar display system availability terminals all multiline terminals with a display required component(s) none related features class of service night service single line telephones, analog 500/2500 sets vm8000 inmail voice mail integration (analog) guide to...

  • Page 319

    Univerge sv8100 issue 5.0 clock/calendar display 2 - 293 10-01-02 time and date – month enter two digits (01~12) for the month. 01~12 (default not assigned) 10-01-03 time and date – day enter two digits (01~31) for the day. 01~31 (default not assigned) 10-01-04 time and date – week enter the digit (...

  • Page 320

    Issue 5.0 univerge sv8100 2 - 294 clock/calendar display operation the date must be set in system programming (10-01). To set the system time: 1. Press speaker. 2. Dial 728. 3. Dial two digits for the hour (24 hour clock, 13 = 1:00 pm). 4. Dial two digits for the minutes (00~59). 5. Press speaker to...

  • Page 321

    Univerge sv8100 issue 5.0 co message waiting indication 2 - 295 co message waiting indication description this feature provides a message waiting indication when voice mail from the central office is used. The co provides this feature using visual message waiting indication (vmwi) standards. Visual ...

  • Page 322

    Issue 5.0 univerge sv8100 2 - 296 co message waiting indication default setting none system availability terminals all multiline terminals required component(s) cd-4cotb blade with pz-4cotf daughter board related features battery backup – system power message waiting speed dial – system/group/statio...

  • Page 323

    Univerge sv8100 issue 5.0 co message waiting indication 2 - 297 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards fo...

  • Page 324

    Issue 5.0 univerge sv8100 2 - 298 co message waiting indication operation to program the co message waiting callback speed dial bin from an attendant position: 1. Press feature. 2. Dial 28. 3. Press the co line. 4. Dial speed dial bin (default = 1999). The valid range is 0000~1999 and depends on sys...

  • Page 325

    Univerge sv8100 issue 5.0 co message waiting indication 2 - 299 to clear the central office – message waiting indication from an attendant position: 1. Press feature. 2. Dial 20. 3. Press the co line key..

  • Page 326

    Issue 5.0 univerge sv8100 2 - 300 co message waiting indication this page intentionally left blank.

  • Page 327: Code Restriction

    Univerge sv8100 issue 5.0 code restriction 2 - 301 code restriction description code restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies code restriction according to th...

  • Page 328

    Issue 5.0 univerge sv8100 2 - 302 code restriction restrict code table when you want code restriction to allow most calls and restrict only selected calls, use the restrict code table. To block only 1-900 calls, for example, enter 1900 in the restrict code table. (if the same code restriction class ...

  • Page 329

    Univerge sv8100 issue 5.0 code restriction 2 - 303 code call digit counting with code call digit counting, you can limit the number of digits long distance callers can dial. This lets you prevent callers from dialing extensively into long distance dial-up services. You can make four entries (4~30 di...

  • Page 330

    Issue 5.0 univerge sv8100 2 - 304 code restriction each phone and trunk have a restriction class. The higher class applies for outgoing calls. For example: when trunk class is 01 and station class 02, toll restriction class 02 is applied. When trunk class is 15 and station class 03, toll restriction...

  • Page 331

    Univerge sv8100 issue 5.0 code restriction 2 - 305 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pro...

  • Page 332

    Issue 5.0 univerge sv8100 2 - 306 code restriction 21-01-10 system options for outgoing calls – dial digits for toll restriction path if this option is programmed with an entry other than 0, a call does not have a talk path unless the user dials at least the number of digits entered in this option w...

  • Page 333

    Univerge sv8100 issue 5.0 code restriction 2 - 307 21-05-02 toll restriction class – international call permit code table for the toll restriction class you select, assign or unassign the international call permit table (program 21-06-02). 0 = unassign 1 = assign default: 1, 3~15 = 0 2 = 1 21-05-04 ...

  • Page 334

    Issue 5.0 univerge sv8100 2 - 308 code restriction 21-05-11 toll restriction class – intercom call restriction for the toll restriction class you select, enable or disable intercom call restriction. If enabled, extensions cannot place or receive intercom calls. 0 = disable 1 = enable (default = 0) 2...

  • Page 335

    Univerge sv8100 issue 5.0 code restriction 2 - 309 operation to place a trunk call if your system is code restricted: 1. Place call normally. If your code restriction class does not allow the number you dial, your call is cut off. 21-06-06 toll restriction table data setup – permit code table progra...

  • Page 336

    Issue 5.0 univerge sv8100 2 - 310 code restriction this page intentionally left blank.

  • Page 337: Code Restriction Override

    Univerge sv8100 issue 5.0 code restriction override 2 - 311 code restriction override description code restriction override lets a user temporarily bypass the code restriction for an extension. This helps a user that must place an important call that code restriction normally prevents. For example, ...

  • Page 338

    Issue 5.0 univerge sv8100 2 - 312 code restriction override code restriction station message detail recording voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are ...

  • Page 339

    Univerge sv8100 issue 5.0 code restriction override 2 - 313 21-14-02 walking toll restriction password setup – walking toll restriction class number enter the walking toll restriction class of service (1~15) to be used for each table number assigned in program 21-14-01. 1~15 (default = 1) 35-02-01 s...

  • Page 340

    Issue 5.0 univerge sv8100 2 - 314 code restriction override 35-02-12 smdr output options – did table name output determine if the did table name should be displayed. 0 = not displayed 1 = displayed (default = 0) 35-02-13 smdr output options – cli output when did to trunk determine if the cli output ...

  • Page 341

    Univerge sv8100 issue 5.0 code restriction override 2 - 315 walking code restriction 663?.

  • Page 342

    Issue 5.0 univerge sv8100 2 - 316 code restriction override temporary code restriction override service code 663 be changed 775?.

  • Page 343

    Univerge sv8100 issue 5.0 code restriction override 2 - 317 operation to temporarily override a restricted extension code restriction: you can override restriction for only one call at a time. 1. At the multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial 775...

  • Page 344

    Issue 5.0 univerge sv8100 2 - 318 code restriction override this page intentionally left blank.

  • Page 345: Code Restriction, Dial Block

    Univerge sv8100 issue 5.0 code restriction, dial block 2 - 319 code restriction, dial block description code restriction, dial block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. ...

  • Page 346

    Issue 5.0 univerge sv8100 2 - 320 code restriction, dial block related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro ...

  • Page 347

    Univerge sv8100 issue 5.0 code restriction, dial block 2 - 321 operation to set dial block: 1. At the multiline terminal, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 600 (default). 3. Dial the 4-digit dial block code (as set in programming). 4. Dial 1. Confirmation ...

  • Page 348

    Issue 5.0 univerge sv8100 2 - 322 code restriction, dial block to set dial block from another extension: 1. At the multiline terminal, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 601 (default). 3. Dial the 4-digit dial block code (as set in programming). 4. Dial the...

  • Page 349: Conference

    Univerge sv8100 issue 5.0 conference 2 - 323 conference description conference lets an extension user add additional inside and outside callers to their conversation. With conference, a user can set up a multiple-party telephone meeting without leaving the office. The cd-cp00-us provides 64 conferen...

  • Page 350

    Issue 5.0 univerge sv8100 2 - 324 conference an option is available which allows an extension conf key (sc 751: 07) to be programmed for conference or for transfer. When set for transfer, the user places a call on hold, dials the extension to which it should be transferred, and presses conf. The cal...

  • Page 351

    Univerge sv8100 issue 5.0 conference 2 - 325 required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used wi...

  • Page 352

    Issue 5.0 univerge sv8100 2 - 326 conference 15-02-24 multiline telephone basic data setup – conference key mode allow an extension conf key to be programmed for conference or for transfer. When set for transfer, the user places a call on hold, dials the extension to which it should be transferred, ...

  • Page 353

    Univerge sv8100 issue 5.0 conference 2 - 327 operation to establish a conference: multiline terminal 1. Establish intercom or trunk call. 2. Press conf or conf softkey (program 15-07 or sc 751: 07). 3. Dial the extension you want to add. - or - access outside call. - or - retrieve call from park orb...

  • Page 354

    Issue 5.0 univerge sv8100 2 - 328 conference single line telephone 1. Establish intercom or trunk call. 2. Hookflash and dial # 1. 3. Dial extension you want to add. - or - access trunk call. - or - retrieve call from park orbit. 4. Hookflash and repeat step 3 to add more parties. - or - hookflash t...

  • Page 355

    Univerge sv8100 issue 5.0 conference 2 - 329 to exit a conference with internal and outside conference members without affecting the other parties: multiline terminal 1. Hang up. If you press hold while on a call with two outside callers, the outside callers hear what is programmed in program 10-04-...

  • Page 356

    Issue 5.0 univerge sv8100 2 - 330 conference the following steps are not available for disa or tie line trunks: 1. Dial the extension number of the internal party. 2. Dial the single digit service code, if programmed. Instead of the single digit service code, the service code 710 can also be dialed ...

  • Page 357

    Univerge sv8100 issue 5.0 conference, voice call/privacy release 2 - 331 conference, voice call/privacy release description voice call conference lets extension users in the same work area join in a trunk conference. To initiate a voice call conference, an extension user just presses the meet-me con...

  • Page 358

    Issue 5.0 univerge sv8100 2 - 332 conference, voice call/privacy release system availability terminals all multiline terminals required component(s) none related features caller id conference programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate th...

  • Page 359

    Univerge sv8100 issue 5.0 conference, voice call/privacy release 2 - 333 operation to join a voice call conference (if invited): 1. After conference request, press indicated line key. A conf indication is displayed on both telephones. A trunk with privacy release or voice call conference blinks. To ...

  • Page 360

    Issue 5.0 univerge sv8100 2 - 334 conference, voice call/privacy release to toggle between private and non-private mode: 1. Press the meet-me conference key (program 15-07-01, sc 751: 32). - or - press the trunk line key. (this toggles from non-private to private. To go back to non-private, the meet...

  • Page 361: Continued Dialing

    Univerge sv8100 issue 5.0 continued dialing 2 - 335 continued dialing description continued dialing allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This helps users that need services like voice mail, automatic banking and other common c...

  • Page 362

    Issue 5.0 univerge sv8100 2 - 336 continued dialing default setting enabled system availability terminals all multiline terminals required component(s) none related features pulse to tone conversion guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are ...

  • Page 363

    Univerge sv8100 issue 5.0 continued dialing 2 - 337 operation to use continued dialing: 1. Place an intercom or trunk call. 2. Continue dialing after the call connects. Toll restriction and class of service programming may limit continued dialing. 20-06-01 class of service for extensions assign a cl...

  • Page 364

    Issue 5.0 univerge sv8100 2 - 338 continued dialing this page intentionally left blank.

  • Page 365: Cordless Dect Terminals

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 339 cordless dect terminals description the cordless dect terminals may be used with the univerge sv8100 kts. The dtl-8r-1 tel uses 1.9 ghz dect 6.0 fm technology and is connected in tandem to a multiline terminal. Press the applicable key on the...

  • Page 366

    Issue 5.0 univerge sv8100 2 - 340 cordless dect terminals the battery can be hot swapped while on a call. The battery must be replaced with another charged battery pack within 20 seconds, otherwise the connection is lost. The handset has visual and audible indicators to warn of a low battery conditi...

  • Page 367

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 341 required component(s) cd-8dlca blade with pz-8dlcb daughter board -or- cd-16dlca related features cordless telephone connection guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when...

  • Page 368

    Issue 5.0 univerge sv8100 2 - 342 cordless dect terminals 10-03-02 etu setup (dlca pkg setup) – logical port number (b1) use to setup and confirm the basic configuration data for logical port number (b1). 0 = not set 1 = multiline terminal (1~256) 2 = slt adapter (1~256) 6 = pgd(2)-u10 adp (paging) ...

  • Page 369

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 343 10-03-07 etu setup (dlca pkg setup) – logical port number (b2) use to setup and confirm the basic configuration data for logical port number (b2). 0 = not set 6 = pgd(2)-u10 adp (ext. Speaker) 7 = pgd(2)-u10 adp (paging/tone ringer = 1~8) 8 =...

  • Page 370

    Issue 5.0 univerge sv8100 2 - 344 cordless dect terminals 20-07-05 class of service options (administrator level) – set/ cancel automatic trunk-to-trunk transfer turn off or on the ability of an extension to use the trunk-to-trunk forwarding service codes. 0 = off 1 = on (default = 0 for cos 1~15) 2...

  • Page 371

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 345 20-07-20 class of service options (administrator level) – smdr printout accumulated account code data define if accumulated account code data is included in the smdr printout for each class of service. 0 = off 1 = on (default = 0 for cos 1~14...

  • Page 372

    Issue 5.0 univerge sv8100 2 - 346 cordless dect terminals 20-08-06 class of service options (outgoing call service) – toll restriction override turn off or on toll restricting override (service code 663). 0 = off 1 = on (default = 0 for cos 1~15) 20-08-07 class of service options (outgoing call serv...

  • Page 373

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 347 20-08-15 class of service options (outgoing call service) – block outgoing caller id turn off or on a user class of service from automatically blocking outgoing caller id information when a call is placed. If block is enabled, the system auto...

  • Page 374

    Issue 5.0 univerge sv8100 2 - 348 cordless dect terminals 20-09-04 class of service options (incoming call service) – notification for incoming call list existence determine whether or not the check list message is displayed to indicate a missed call. 0 = off 1 = on (default = 0 for cos 1~15) 20-09-...

  • Page 375

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 349 20-10-06 class of service options (answer service) – meet-me conference and paging turns off or on an extension to use meet-me conference and paging. 0 = off 1 = on (default = 1 for cos 1~15) 20-10-07 class of service options (answer service)...

  • Page 376

    Issue 5.0 univerge sv8100 2 - 350 cordless dect terminals 20-11-07 class of service options (hold/ transfer service) – transfer without holding turn off or on an extension ability to use transfer without holding. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-08 class of service options (hold/ tran...

  • Page 377

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 351 20-11-17 class of service options (hold/ transfer service) – department group trunk-to-trunk transfer (each telephone group transfer) turn off or on an extension user in a department group ability to use the trunk-to-trunk forwarding service ...

  • Page 378

    Issue 5.0 univerge sv8100 2 - 352 cordless dect terminals 20-13-02 class of service options (supplementary service) – long conversation cutoff (incoming) turn off or on an extension user ability to use long conversation cutoff for incoming calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-03 cl...

  • Page 379

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 353 20-13-15 class of service options (supplementary service) – barge-in, initiate turn off or on an extension user ability to barge-in on other's calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-16 class of service options (supplementary s...

  • Page 380

    Issue 5.0 univerge sv8100 2 - 354 cordless dect terminals 20-13-26 class of service options (supplementary service) – group listen turn off or on an extension user ability to use group listen. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-27 class of service options (supplementary service) – busy ...

  • Page 381

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 355 20-13-36 class of service options (supplementary service) – call duration timer display turn off or on a call timer for the extension. 0 = off 1 = on (default = 1 for cos 01~15) 20-13-38 class of service options (supplementary service) – head...

  • Page 382

    Issue 5.0 univerge sv8100 2 - 356 cordless dect terminals operation to set up and program the cordless dect terminals (dtl-8r-1): 1. Press and hold down and # , then press talk. The f1 led flashes red and f1=lk01 is displayed on the lcd. 2. Press ring/vol repeatedly to scroll through the line key (l...

  • Page 383

    Univerge sv8100 issue 5.0 cordless dect terminals 2 - 357 switching between the desktop multiline telephone and the cordless dect terminals using the base unit: when the cordless dect terminals is associated with a multiline telephone the following is applicable: switching between the cordless mode ...

  • Page 384

    Issue 5.0 univerge sv8100 2 - 358 cordless dect terminals this page intentionally left blank.

  • Page 385

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 359 cordless telephone connection description using an ap(r)-r/ap(a)-r unit for dth/dtr telephones or an apr-l for dtl telephones a cordless telephone (2500-type) can be connected to a multiline terminal. The cd-4lca with pz-4lca daughter b...

  • Page 386

    Issue 5.0 univerge sv8100 2 - 360 cordless telephone connection the following features are supported by an apr-l ap(r)-r or ap(a)-r: initiate conference change station name privacy release by pressing line key group listen dss/blf indication headset ringing the apr-l ap(r)-r and ap(a)-r only support...

  • Page 387

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 361 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards fo...

  • Page 388

    Issue 5.0 univerge sv8100 2 - 362 cordless telephone connection 10-03-04 etu setup (dlca pkg setup) – optional installed unit 1 (only applies to dth/dtr telephones) use to setup and confirm the basic configuration data for optional installed unit 1. 0 = none 1 = apr module 2 = apa module 3 = ada mod...

  • Page 389

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 363 10-03-10 etu setup (dlca pkg setup) – bottom option information (only applies to dtl style telephones) shows optional adapter information. 0 = no option 1 = apr 2 = ada 3 = bha (default = 0) 10-03-11 etu setup (dlca pkg setup) – handset...

  • Page 390

    Issue 5.0 univerge sv8100 2 - 364 cordless telephone connection 20-07-12 class of service options (administrator level) – trunk port disable turn off or on an extension user ability to use the trunk port disable feature. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15) 20-07-13 cla...

  • Page 391

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 365 20-07-25 class of service options (administrator level) – set/ cancel caller id refuse enable/disable an extension user ability to set or cancel caller id refuse. 0 = off 1 = on (default = 0 for cos 1~15) 20-07-26 class of service optio...

  • Page 392

    Issue 5.0 univerge sv8100 2 - 366 cordless telephone connection 20-08-11 class of service options (outgoing call service) – protect for the call mode switching from caller when an extension is set to ring mode for icm calls, enabling this option prevents callers from changing the call to voice annou...

  • Page 393

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 367 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on the extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, t...

  • Page 394

    Issue 5.0 univerge sv8100 2 - 368 cordless telephone connection 20-10-06 class of service options (answer service) – meet-me conference and paging turn off or on an extension user ability to use meet-me conference and paging. 0 = off 1 = on (default = 1 for cos 1~15) 20-10-07 class of service option...

  • Page 395

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 369 20-11-09 class of service options (hold/ transfer service) – group hold initiate turn off or on an extension user ability to initiate a group hold. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-10 class of service options (hold/ trans...

  • Page 396

    Issue 5.0 univerge sv8100 2 - 370 cordless telephone connection 20-11-20 class of service options (hold/ transfer service) – no callback turn off or on an extension ability to receive callbacks. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-21 class of service options (hold/ transfer service) – re...

  • Page 397

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 371 20-13-05 class of service options (supplementary service) – intercom off-hook signaling turn off or on the ability of an extension to receive off-hook signals. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-06 class of service options ...

  • Page 398

    Issue 5.0 univerge sv8100 2 - 372 cordless telephone connection 20-13-20 class of service options (supplementary service) – account code/toll restriction operator alert (restricted operation transfer) turn off or on operator alert when an extension improperly enters an account code or violates toll ...

  • Page 399

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 373 20-13-30 class of service options (supplementary service) – background music allow/deny an extension user to turn background music on and off. This applies only to the multiline terminal. 0 = deny 1 = allow (default = 1 for cos 1~15) 20...

  • Page 400

    Issue 5.0 univerge sv8100 2 - 374 cordless telephone connection operation to make a call using a cordless single line telephone: 1. Go off-hook. 2. Dial the station number or dial the trunk access code and telephone number. To answer a call using a cordless single line telephone: when the multiline ...

  • Page 401

    Univerge sv8100 issue 5.0 cordless telephone connection 2 - 375 to transfer a call from a multiline terminal to its associated cordless single line telephone: 1. The single line telephone user goes off-hook (at this time, the call is automatically connected to the single line telephone). 2. The mult...

  • Page 402

    Issue 5.0 univerge sv8100 2 - 376 cordless telephone connection this page intentionally left blank.

  • Page 403: Data Line Security

    Data line security 2 - 377 d data line security description data line security protects any station port from receiving audible tones (such as camp-on or override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Cond...

  • Page 404

    Issue 5.0 univerge sv8100 2 - 378 data line security guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature p...

  • Page 405: Delayed Ringing

    Univerge sv8100 issue 5.0 delayed ringing 2 - 379 delayed ringing description delayed ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to co/pbx lines, secondary incoming extensions, virtual extensions, and call arrival k...

  • Page 406

    Issue 5.0 univerge sv8100 2 - 380 delayed ringing virtual extensions guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizar...

  • Page 407

    Univerge sv8100 issue 5.0 delayed ringing 2 - 381 15-07-01 programmable function keys assign car/sie/ve function keys (code 03 + extension number) or co function keys (code 01 + trunk port) on multiline terminals. Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance functio...

  • Page 408

    Issue 5.0 univerge sv8100 2 - 382 delayed ringing operation to answer delay ringing calls: 1. Go off-hook. - or - press answer. - or - press the flashing key. Either trunk key or car/sie/ve key. To program a car/sie/ve key on a phone: 1. Press speaker. 2. Dial 752. 3. Press the key you want to progr...

  • Page 409

    Univerge sv8100 issue 5.0 delayed ringing 2 - 383 9. Dial the mode number in which the key delay rings. 1 = day 1 2 = night 1 3 = midnight 1 4 = rest 1 5 = day 2 6 = night 2 7 = midnight 2 8 = rest 2 10. Press speaker..

  • Page 410

    Issue 5.0 univerge sv8100 2 - 384 delayed ringing this page intentionally left blank.

  • Page 411: Department Calling

    Univerge sv8100 issue 5.0 department calling 2 - 385 department calling description with department calling, an extension user can call an idle extension in a programmed department group (64 department groups available) by dialing the group pilot number. For example, this would let a caller dial the...

  • Page 412

    Issue 5.0 univerge sv8100 2 - 386 department calling delay: this feature can be enabled or disabled by using a (59) key programmed in program 15-07. It can also be done by using service codes assigned in program 11-11-28 (set) and program 11-11-29 (cancel). When this feature is activated, any did ca...

  • Page 413

    Univerge sv8100 issue 5.0 department calling 2 - 387 if all members of the department group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls. If a display telephone is waiting in queue...

  • Page 414

    Issue 5.0 univerge sv8100 2 - 388 department calling when a department group is assigned as the vm department group in program 45-01-01 it only works as priority mode no matter what program 16-01-02 is set to for that department group. Program 16-01-05 (extension group all ring mode operation) does ...

  • Page 415

    Univerge sv8100 issue 5.0 department calling 2 - 389 circular routing system availability terminals all terminals figure 2-3 department calling circular routing call 1 call 2 call 3 call 4.

  • Page 416

    Issue 5.0 univerge sv8100 2 - 390 department calling required component(s) vrs for messaging related features call arrival (car) keys call forwarding department step calling transfer vm8000 inmail voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indic...

  • Page 417

    Univerge sv8100 issue 5.0 department calling 2 - 391 11-11-27 service code setup (for setup/ entry operation) – destination of automatic transfer each extension group set the service code for setting the destination for immediate automatic transfer for icm and transferred calls to department groups....

  • Page 418

    Issue 5.0 univerge sv8100 2 - 392 department calling 16-01-03 department group basic data setup – department routing when busy (auto step call) set how the system routes an intercom call to a busy department group member. The caller can hear busy tone (0) or overflow to the first available departmen...

  • Page 419

    Univerge sv8100 issue 5.0 department calling 2 - 393 16-02-01 department group assignment for extensions set up the department group called by the pilot number and the extension priority when a group is called. Call pickup groups are set up in 23-02. Department groups 1~999 priority 1-512 default = ...

  • Page 420

    Issue 5.0 univerge sv8100 2 - 394 department calling operation to call a department group: 1. Go off-hook. 2. Dial department extension number. The system routes the call to the first free telephone in the department group. 3. Optional: to manually ring all members of the group, dial the single digi...

  • Page 421

    Univerge sv8100 issue 5.0 department calling 2 - 395 to log out of your department calling group: while you are logged out, department calling cannot route calls to your extension. 1. Press speaker 2. Dial 650 + 1. - or - press department calling log in key (program 15-07-01 or sc 751: 46). The key ...

  • Page 422

    Issue 5.0 univerge sv8100 2 - 396 department calling this page intentionally left blank.

  • Page 423: Department Step Calling

    Univerge sv8100 issue 5.0 department step calling 2 - 397 department step calling description after calling a busy department calling group member, an extension user can have department step calling quickly call another member in the group. The caller does not have to hang up and place another inter...

  • Page 424

    Issue 5.0 univerge sv8100 2 - 398 department step calling guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feat...

  • Page 425

    Univerge sv8100 issue 5.0 department step calling 2 - 399 operation to make a step call: 1. Place a call to a busy department group member. - or - place a call to a department group pilot number. 2. Dial department step code (2) to call the next available department group member. 3. Repeat step 2 to...

  • Page 426

    Issue 5.0 univerge sv8100 2 - 400 department step calling this page intentionally left blank.

  • Page 427: Dial Pad Confirmation Tone

    Univerge sv8100 issue 5.0 dial pad confirmation tone 2 - 401 dial pad confirmation tone description for an extension with dial pad confirmation tone enabled, the user hears a beep each time they press a key. This is helpful for intercom calls and dial pulse trunk calls, since these calls provide no ...

  • Page 428

    Issue 5.0 univerge sv8100 2 - 402 dial pad confirmation tone guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for f...

  • Page 429: Dial Tone Detection

    Univerge sv8100 issue 5.0 dial tone detection 2 - 403 dial tone detection description if a trunk has dial tone detection enabled, the system monitors for dial tone from the telco or pbx when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialin...

  • Page 430

    Issue 5.0 univerge sv8100 2 - 404 dial tone detection last number redial save number dialed speed dial – system/group/station t1 trunking (with ani/dnis compatibility) trunk group routing trunk groups guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that ar...

  • Page 431

    Univerge sv8100 issue 5.0 dial tone detection 2 - 405 14-02-11 analog trunk data setup – next trunk in rotary if no dial tone if enabled, the system skips over a trunk if dial tone is not detected. This option pertains to calls placed using call appearance (cap) keys, speed dial, ars, last number re...

  • Page 432

    Issue 5.0 univerge sv8100 2 - 406 dial tone detection operation dial tone detection is automatic if enabled in programming. Table 2-7 dial tone detection program interaction method 14-02-05 14-02-11 result if dial tone not present . . . Press a line key - or - dial #9+ trunk number 0 0 trunk hangs (...

  • Page 433: Dialing Number Preview

    Univerge sv8100 issue 5.0 dialing number preview 2 - 407 dialing number preview description dialing number preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing number preview helps the user avoid dialing errors. Conditions an extension user cann...

  • Page 434

    Issue 5.0 univerge sv8100 2 - 408 dialing number preview guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featu...

  • Page 435

    Univerge sv8100 issue 5.0 dialing number preview 2 - 409 3. To dial out the displayed trunk number, press a line/trunk group key. If the previewed number as a trunk access code (e.G., 9), you can press speaker instead. - or - to dial an intercom number, press speaker. - or - to cancel the number wit...

  • Page 436

    Issue 5.0 univerge sv8100 2 - 410 dialing number preview this page intentionally left blank.

  • Page 437: Digital Trunk Clocking

    Univerge sv8100 issue 5.0 digital trunk clocking 2 - 411 digital trunk clocking description the univerge sv8100 cd-cp00-us has a built-in clock source for all digital trunk blades. Digital trunk blades are connected via an internal plo (phase locked oscillator) to derive primary clock from the netwo...

  • Page 438

    Issue 5.0 univerge sv8100 2 - 412 digital trunk clocking system availability terminals n/a required component(s) cd-cp00-us cd-2bria - or - cd-prta, cd-ccta related features isdn compatibility k-ccis – t1 t1 trunking (with ani/dnis compatibility) feature examples digital trunk clocking examples: if ...

  • Page 439

    Univerge sv8100 issue 5.0 digital trunk clocking 2 - 413 if there are multiple pris and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available pri. In this example, the pri in 02 went down, so the system now begins looking forwa...

  • Page 440

    Issue 5.0 univerge sv8100 2 - 414 digital trunk clocking in this example, there are multiple t1 circuits and a bri circuit. Since the t1 assigned as external has higher priority than a bri, the t1 external is the plo synchronization source. In this example, there is a pri, multiple t1s, and a bri. T...

  • Page 441

    Univerge sv8100 issue 5.0 digital trunk clocking 2 - 415 in this scenario, the pri was the clocking source until it went down. There are no other pris, t1 (externals), or bris in the system. The cd-cp00-us now becomes the plo synchronization source. Guide to feature programming refer to the related ...

  • Page 442

    Issue 5.0 univerge sv8100 2 - 416 digital trunk clocking this page intentionally left blank.

  • Page 443: Direct Inward Dialing (Did)

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 417 direct inward dialing (did) description direct inward dialing (did) lets outside callers directly dial system extensions. Did saves time for callers who know the extension number they wish to reach. To place a did call, the outside caller...

  • Page 444

    Issue 5.0 univerge sv8100 2 - 418 direct inward dialing (did) the system is compatible with dial pulse (dp) and dtmf did signaling. Did trunks can be either wink start, immediate start, 2nd dial or delay. Did camp-on did camp-on sets what happens to did calls to busy extensions when you have busy in...

  • Page 445

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 419 did intercept did intercept automatically reroutes did calls under certain conditions. There are three did intercepts: vacant number intercept if a caller dials an extension that does not exist or misdials, vacant number intercept can rer...

  • Page 446

    Issue 5.0 univerge sv8100 2 - 420 direct inward dialing (did) for busy or no answer intercept calls, a third destination can be defined in program 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the fi...

  • Page 447

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 421 did call by time schedule did call by time schedule allows for 100 programmed did conversion table entries (program 22-17-01) that can be routed based on time patterns. Each did conversion table has a maximum of eight programmable time pa...

  • Page 448

    Issue 5.0 univerge sv8100 2 - 422 direct inward dialing (did) federal communications commission did requirements allowing this equipment to operate without providing proper answer supervision signaling violates part 68 rules. This equipment returns answer supervision to the public switched telephone...

  • Page 449

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 423 when ordering did service, provide the telco with the following information: conditions analog did requires the installation of a cd-4diopa blade (provides four did ports). Depending on programming, the system may assign both trunk and ex...

  • Page 450

    Issue 5.0 univerge sv8100 2 - 424 direct inward dialing (did) when using did call by time schedule and breaking out the time patterns, set the start time to 00:00 and end time to 00:00 for this feature to operate correctly. Refer to did call by time schedule on page 2-421 for more details. Did call ...

  • Page 451

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 425 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...

  • Page 452

    Issue 5.0 univerge sv8100 2 - 426 direct inward dialing (did) 15-07-01 programmable function keys assign line or call appearance (cap) keys for did trunks (trunks: 1~200). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-06-...

  • Page 453

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 427 22-02-01 incoming call trunk setup for each night service mode, enter service type 3 when the trunk should be a did trunk. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6 ...

  • Page 454

    Issue 5.0 univerge sv8100 2 - 428 direct inward dialing (did) 22-11-01 did translation number conversion – received number for each did translation table entry (1~2000), specify the digits received by the system. Maximum eight digits (default not assigned) 22-11-02 did translation number conversion ...

  • Page 455

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 429 22-11-09 did translation number conversion – music on hold source for each did translation table entry (1~2000), specify the source of music to be used for did trunks. 0 = ic/moh port 1 = bgm port 2 = aci port (default = 0) 22-11-10 did t...

  • Page 456

    Issue 5.0 univerge sv8100 2 - 430 direct inward dialing (did) 25-01-01 vrs/disa line basic data setup – vrs/disa dial-in mode determine whether the system should use option 0 or option 1 (use dial conversion table) for calls. 0 = extension number service code specify (intercom) 1 = use dial conversi...

  • Page 457

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 431 25-04-01 vrs/disa transfer ring group with no answer/busy for each trunk port (001~200), set the operating mode of each disa trunk. This sets what happens to the call when the disa or automated attendant caller calls a busy or unanswered ...

  • Page 458

    Issue 5.0 univerge sv8100 2 - 432 direct inward dialing (did) 25-07-02 system timers for vrs/disa – vrs/disa no answer time a vrs/disa caller can ring an extension for this time before the system sets the call as a ring no answer. After this time expires, the call follows the programmed ring no answ...

  • Page 459

    Univerge sv8100 issue 5.0 direct inward dialing (did) 2 - 433 direct call by time schedule program number program name description/comments assigned data level 1 2 3 11-10-35 service code setup (for administrator) – dial-in mode switching assign the service code dial-in mode switching. Mlt, slt (def...

  • Page 460

    Issue 5.0 univerge sv8100 2 - 434 direct inward dialing (did) operation did calls ring extensions like normal trunk calls. To activate did call by time schedule: 1. At any display multiline terminal, press speaker. 2. Dial the dial-in mode switching service code (default = not assigned). - or - pres...

  • Page 461: Direct Inward Line (Dil)

    Univerge sv8100 issue 5.0 direct inward line (dil) 2 - 435 direct inward line (dil) description a direct inward line (dil) is a trunk that rings an extension, virtual extension or department group directly. Since dils only ring one extension or group (i.E., the dil destination), employees always kno...

  • Page 462

    Issue 5.0 univerge sv8100 2 - 436 direct inward line (dil) program a name for a dil in program 14-01-01. This makes it easier to identify the incoming call. If a multiline terminal is busy, a second incoming dil call provides call alert notification, depending on chassis programming. The second dil ...

  • Page 463

    Univerge sv8100 issue 5.0 direct inward line (dil) 2 - 437 group call pickup name storing off-hook signaling paging, external programmable function keys ring groups transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming...

  • Page 464

    Issue 5.0 univerge sv8100 2 - 438 direct inward line (dil) 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on an extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the des...

  • Page 465

    Univerge sv8100 issue 5.0 direct inward line (dil) 2 - 439 operation to answer a call on your direct inward line: 1. Lift the handset. 2. Press the flashing line key for dil on the multiline terminal. Press the flashing answer key to put the first call on hold and answer the second incoming call. Th...

  • Page 466

    Issue 5.0 univerge sv8100 2 - 440 direct inward line (dil) this page intentionally left blank.

  • Page 467

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 441 direct inward system access (disa) description disa permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers o...

  • Page 468

    Issue 5.0 univerge sv8100 2 - 442 direct inward system access (disa) disa class of service disa class of service provides features and dialing restrictions for disa callers. This allows you to control the ability of the disa callers dialing into your system. When a disa caller first accesses the sys...

  • Page 469

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 443 disa/tie trunk barge-in the disa/tie trunk barge-in option allows a disa/tie line caller to break into another extension user’s established call. This sets up a three-way conversation between the intruding party and the two parties...

  • Page 470

    Issue 5.0 univerge sv8100 2 - 444 direct inward system access (disa) program 20-28-02: no setting program 20-28-03: 180 program 24-02-07: 600 (used only with manually transferred tandem trunk calls) program 24-02-10: 30 (used only with manually transferred tandem trunk calls) program 25-07-07: 600 (...

  • Page 471

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 445 department calling with overflow message requires a dsp daughter board for vrs. Disa can only be set to call forward to another extension. Call forward off-premise is not supported. When the disa/vrs ring group transfer (programs 2...

  • Page 472

    Issue 5.0 univerge sv8100 2 - 446 direct inward system access (disa) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizar...

  • Page 473

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 447 14-01-13 basic trunk data setup – trunk-to-trunk transfer if disa caller can place outgoing calls through the system (refer to program 20-14 in the electra elite ipk ii programming manual), enable loop supervision for the disa trun...

  • Page 474

    Issue 5.0 univerge sv8100 2 - 448 direct inward system access (disa) 20-14-02 class of service options for disa/e&m – trunk group routing/ars access enable/disable a disa or tie trunk caller ability to dial 9 for trunk group routing or automatic route selection (ars). 0 = off 1 = on (default = 1 for...

  • Page 475

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 449 21-15-01 individual trunk group routing for extensions designate the trunk route accessed when a user dials the alternate trunk route access code. Refer to trunk group routing to set up outbound routing. 0~100 (0 = no setting) (def...

  • Page 476

    Issue 5.0 univerge sv8100 2 - 450 direct inward system access (disa) 25-02-01 did/disa vrs message assign the source and vrs message number to be used as the automated attendant message for each trunk (001~200) which is assigned as a vrs/disa. 0 = no message 1 = vrs (01~100 vrs message number) 2 = a...

  • Page 477

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 451 25-05-01 vrs/disa error message assignment assign the vrs message number to be used as the automated attendant error message. For each vrs/disa trunk that the vrs answers, enter the vrs message (1~100) the outside caller hears if t...

  • Page 478

    Issue 5.0 univerge sv8100 2 - 452 direct inward system access (disa) 25-06-02 vrs/disa one-digit code attendant setup – destination number set up single digit dialing for automated attendant callers. For each vrs message programmed to answer outside calls, specify: the digit the automated attendant ...

  • Page 479

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 453 25-07-07 system timers for vrs/disa – long conversation warning tone time determine the time a disa caller or any automatically transferred trunk-to-trunk (such as tandem trunking) conversation can talk before the long conversation...

  • Page 480

    Issue 5.0 univerge sv8100 2 - 454 direct inward system access (disa) 25-10-01 trunk group routing for disa assign the trunk group route chosen when a user places a disa call to the system and dials 9. Set trunk group routing in program 14-06. Enable or disable disa caller ability to dial 9 in progra...

  • Page 481

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 455 trunk continue/disconnect codes program number program name description/comments assigned data level 1 2 3 14-01-25 basic trunk data setup – continued/discontinued trunk-to-trunk conversation when program 24-02-10 is set to disconn...

  • Page 482

    Issue 5.0 univerge sv8100 2 - 456 direct inward system access (disa) 24-02-07 system options for transfer – trunk-to-trunk transfer release warning tone this timer starts when a trunk begins talking with another trunk (for example: trunk-to-trunk transfer/tandem trunking). When this time expires, a ...

  • Page 483

    Univerge sv8100 issue 5.0 direct inward system access (disa) 2 - 457 operation to place a disa call into the system (from any 2500 type telephone): 1. Dial the telephone number that rings the disa trunk. 2. Wait for the disa trunk to automatically answer with a unique dial tone. 3. Dial the 6-digit ...

  • Page 484

    Issue 5.0 univerge sv8100 2 - 458 direct inward system access (disa) dial 703 + an external paging zone number (1~8 or 0 for all call). - or - dial 710 + a busy extension number to barge in to a call. To forward extension calls using a disa call into the system (from any 2500 type telephone): 1. Dia...

  • Page 485

    Univerge sv8100 issue 5.0 direct station selection (dss) console 2 - 459 direct station selection (dss) console description the dss console gives a multiline terminal user a busy lamp field (blf) and one-button access to extensions, trunks, and system features. This saves time for users that do a lo...

  • Page 486

    Issue 5.0 univerge sv8100 2 - 460 direct station selection (dss) console conditions changing flash patterns for dss consoles also changes them for hotline keys. When installing a dss, the system must auto-detect the console for the leds to function correctly. When connecting the dss to an extension ...

  • Page 487

    Univerge sv8100 issue 5.0 direct station selection (dss) console 2 - 461 when a multiline terminal user is on a call, they can transfer to another station by pressing a dss key for that station. It is not necessary to press transfer to transfer to another station using a dss key. When a multiline te...

  • Page 488

    Issue 5.0 univerge sv8100 2 - 462 direct station selection (dss) console central office calls, placing door box night service one-touch calling paging, external paging, internal programmable function keys speed dial – system/group/station guide to feature programming the level 1, level 2 and level 3...

  • Page 489

    Univerge sv8100 issue 5.0 direct station selection (dss) console 2 - 463 15-02-08 multiline telephone basic data setup – automatic handsfree set to 1 for a dss console to have one-touch operation. If set to 0, the user must lift the handset before pressing a dss key for the call to complete. 0 = pre...

  • Page 490

    Issue 5.0 univerge sv8100 2 - 464 direct station selection (dss) console 30-04-01 dss console alternate answer define the dss console alternate answer number. Alternate dss no. 01~32 default: 0 = no setting 30-05-02 dss console lamp table – busy extension define the led patterns for busy extensions ...

  • Page 491

    Univerge sv8100 issue 5.0 direct station selection (dss) console 2 - 465 operation calling an extension from your dss console: 1. Press the dss console key. If the call voice-announces, you can make it ring by dialing 1. If you do not have handsfree, you must lift the handset to speak. 30-05-15 dss ...

  • Page 492

    Issue 5.0 univerge sv8100 2 - 466 direct station selection (dss) console answering a trunk call from your dss console: 1. Press the flashing dss console key assigned to the trunk. If you do not have handsfree, you must lift the handset to speak. Transferring a call using your dss console: 1. Place o...

  • Page 493

    Univerge sv8100 issue 5.0 direct station selection (dss) console 2 - 467 switching the night service mode from your dss console: 1. Press the night service key. Using a dss console key as a one-touch or programmable function key: a user can have dss console keys programmed as one-touch keys. These k...

  • Page 494

    Issue 5.0 univerge sv8100 2 - 468 direct station selection (dss) console this page intentionally left blank.

  • Page 495: Directed Call Pickup

    Univerge sv8100 issue 5.0 directed call pickup 2 - 469 directed call pickup description directed call pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With directed call pickup, ...

  • Page 496

    Issue 5.0 univerge sv8100 2 - 470 directed call pickup related features call arrival (car) keys department calling group call pickup hold hotline park secretary call pickup secondary incoming extension transfer virtual extensions vm8000 inmail guide to feature programming the level 1, level 2 and le...

  • Page 497

    Univerge sv8100 issue 5.0 directed call pickup 2 - 471 operation to use directed call pickup to intercept a call to a co-worker’s extension: 1. Pick up the handset or press speaker. 2. Dial . 3. Dial number of extension whose call you want to intercept. If more than one call is coming in, the system...

  • Page 498

    Issue 5.0 univerge sv8100 2 - 472 directed call pickup this page intentionally left blank.

  • Page 499: Directory Dialing

    Univerge sv8100 issue 5.0 directory dialing 2 - 473 directory dialing description directory dialing allows a multiline terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. Four types of directory dialing are available: spd – speed dial...

  • Page 500

    Issue 5.0 univerge sv8100 2 - 474 directory dialing system availability terminals all display multiline terminals with softkeys required component(s) none related features last number redial name storing speed dial – system/group/station softkeys guide to feature programming the level 1, level 2 and...

  • Page 501

    Univerge sv8100 issue 5.0 directory dialing 2 - 475 operation to use directory dialing from a multiline terminal with an lcd: 1. Press the dir softkey. -or- press the right cursor key. 2. Press the softkey for the directory dialing type: spd–speed dials ext–co-worker’s extensions sta–personal speed ...

  • Page 502

    Issue 5.0 univerge sv8100 2 - 476 directory dialing this page intentionally left blank.

  • Page 503

    Univerge sv8100 issue 5.0 distinctive ringing, tones and flash patterns 2 - 477 distinctive ringing, tones and flash patterns description distinctive ringing, tones and flash patterns provide extension users with audible and visual call status signals. This lets users tell the type of calls by liste...

  • Page 504

    Issue 5.0 univerge sv8100 2 - 478 distinctive ringing, tones and flash patterns the following voice mail features require system tones be changed in program 80-01-02 to work. Refer to the programming section of the vm8000 inmail feature for details. Call holding busy greeting call screening await an...

  • Page 505

    Univerge sv8100 issue 5.0 distinctive ringing, tones and flash patterns 2 - 479 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and w...

  • Page 506

    Issue 5.0 univerge sv8100 2 - 480 distinctive ringing, tones and flash patterns 15-02-37 multiline telephone basic data setup – voice mail message wait lamp color set up various message wait lamp cycle options for lamp color. 0 = green 1 = red (default = 1) 15-02-38 multiline telephone basic data se...

  • Page 507

    Univerge sv8100 issue 5.0 distinctive ringing, tones and flash patterns 2 - 481 20-15-06 ring cycle setup – dial-in in the e&m tie line define the ringing cycle for dial-in and e&m tie line calls. Ringing cycle = 1~13 (default = 12) 20-15-07 ring cycle setup – door box ringing for slt define the rin...

  • Page 508

    Issue 5.0 univerge sv8100 2 - 482 distinctive ringing, tones and flash patterns 80-01-02 (39) service tone setup – basic tone number the following features require that the system tones listed below be changed to match the table. After changing these settings the chassis must be reset for the change...

  • Page 509

    Univerge sv8100 issue 5.0 distinctive ringing, tones and flash patterns 2 - 483 operation to listen to the incoming ring choices: 1. Press speaker. 2. Dial 711. 3. Dial 1 to check ringing for intercom calls. - or - dial 2 to check ringing for trunk calls. 4. For intercom calls, select the pitch you ...

  • Page 510

    Issue 5.0 univerge sv8100 2 - 484 distinctive ringing, tones and flash patterns to change the pitch of your incoming ring (multiline terminal only): 1. Press speaker. 2. Dial 720. 3. Dial 1 to change ringing for intercom calls. - or - dial 2 to change ringing for trunk calls. 4. Select the pitch (1~...

  • Page 511: Do Not Disturb

    Univerge sv8100 issue 5.0 do not disturb 2 - 485 do not disturb description do not disturb blocks incoming calls and paging announcements. Dnd permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate dnd while their telephone is idle o...

  • Page 512

    Issue 5.0 univerge sv8100 2 - 486 do not disturb if an extension already receiving forwarded calls activates dnd option 4, callers to the forwarded extension hear dnd tone. If an extension activates dnd option 4, other extensions can still forward calls to it, but the callers hear dnd tone. An exten...

  • Page 513

    Univerge sv8100 issue 5.0 do not disturb 2 - 487 related features call forwarding call forwarding/do not disturb override central office calls, answering direct inward line (dil) distinctive ringing, tones and flash patterns selectable display messaging guide to feature programming the level 1, leve...

  • Page 514

    Issue 5.0 univerge sv8100 2 - 488 do not disturb operation to activate or deactivate do not disturb while your extension is idle: multiline terminal using softkeys 1. Do not lift handset. 2. Press program softkey. 3. Press dnd softkey. 4. Press set softkey. 5. Choose from the following softkeys: ext...

  • Page 515

    Univerge sv8100 issue 5.0 do not disturb 2 - 489 9. Press cncl softkey. Multiline terminal using feature key or access code 1. Do not lift the handset. 2. Press the dnd feature key programmed in (program15-07-01 or sc:751:03). - or - press speaker and dial 747. 3. Dial the dnd option code. 0 = cance...

  • Page 516

    Issue 5.0 univerge sv8100 2 - 490 do not disturb this page intentionally left blank.

  • Page 517: Door Box

    Univerge sv8100 issue 5.0 door box 2 - 491 door box description the door box is a self-contained intercom unit typically used to monitor an entrance door. A visitor at the door can press the door box call button (like a door bell). The door box then sends chime tones to all extensions programmed to ...

  • Page 518

    Issue 5.0 univerge sv8100 2 - 492 door box off-hook signaling is available for door boxes. If an extension user is on the telephone, the large led flashes indicating the door box ringing, and the display shows a call from the door box. Each channel in the pgd(2)-u10 adp has a jumper which must be se...

  • Page 519

    Univerge sv8100 issue 5.0 door box 2 - 493 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming...

  • Page 520

    Issue 5.0 univerge sv8100 2 - 494 door box 11-12-36 service code access (for service access) – door box access if the service code for doorphone access is not acceptable, change it here. Mlt, slt (default = 702) 15-07-01 programmable function keys assign a function key for external call forward by d...

  • Page 521

    Univerge sv8100 issue 5.0 door box 2 - 495 operation to call a door box: multiline terminal 1. Press speaker. 2. Dial 702. 3. Dial door box number (1~8). Single line telephone 1. Lift the handset. 2. Dial 702. 3. Dial door box number (1~8). To activate the door box strike: multiline terminal 1. Whil...

  • Page 522

    Issue 5.0 univerge sv8100 2 - 496 door box to answer a door box call while busy on another call: multiline terminal if you are busy on a call, the display shows the incoming door box call and the large led flashes. 1. Press hold toplace your active call on hold. 2. When you hear dial tone, dial the ...

  • Page 523

    Univerge sv8100 issue 5.0 door box 2 - 497 to cancel call forwarding off-premise for a door box: 1. At the multiline terminal, press speaker + dial sc 722. - or - at the multiline terminal only, press external forward by doorphone key (program 15-07-01 or sc 751, code 54). - or - at the single line ...

  • Page 524

    Issue 5.0 univerge sv8100 2 - 498 door box this page intentionally left blank.

  • Page 525: Drop Key

    Univerge sv8100 issue 5.0 drop key 2 - 499 drop key description the drop key abandons a call while retaining the pbx/centrex line to originate another call. The drop key is provided by programming a function key. This feature allows recall to be used to provide a hookflash to the pbx or central offi...

  • Page 526

    Issue 5.0 univerge sv8100 2 - 500 drop key guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming...

  • Page 527

    Univerge sv8100 issue 5.0 drop key 2 - 501 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 81-10-07 coi initial data setup – ...

  • Page 528

    Issue 5.0 univerge sv8100 2 - 502 drop key operation to use the drop key from a multiline terminal with a co/pbx call in progress: 1. Press the function key programmed as a drop key. 2. Receive the new co/pbx dial tone. 3. Dial the desired number. To use feature plus recall from a multiline terminal...

  • Page 529: Term

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 503 d term cordless ii terminal description the nec d term cordless ii terminal may be used with the univerge sv8100 kts. The dtr-4r-1 tel uses 900 mhz digital spread spectrum (dss) technology and must be connected in tandem to a multiline te...

  • Page 530

    Issue 5.0 univerge sv8100 2 - 504 d term cordless ii terminal when a cordless terminal is ringing, press the flashing function key programmed for dss to answer the call. Synchronous ringing does not apply to the cordless terminals. A beep indicates when the cordless terminal receives off-hook ringin...

  • Page 531

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 505 required component(s) cd-8dlca -or- cd-8dlca with pz-8dlcb daughter board -or- cd-16dlca related features none.

  • Page 532

    Issue 5.0 univerge sv8100 2 - 506 d term cordless ii terminal guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...

  • Page 533

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 507 10-03-06 etu setup (dlca pkg setup) – terminal type (b2) set up and confirm the basic configuration data for terminal type. 0 = not set 6 = pgd(2)-u10 adp (paging) 7 = pgd(2)-u10 adp (tone ringer) 8 = pgd(2)-u10 adp (door box) 9 = pgd(2)-...

  • Page 534

    Issue 5.0 univerge sv8100 2 - 508 d term cordless ii terminal 20-07-05 class of service options (administrator level) – set/ cancel automatic trunk-to-trunk transfer turn off or on an extension user ability to use the trunk-to-trunk forwarding service codes. 0 = off 1 = on (default = 0 for cos 1~15)...

  • Page 535

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 509 20-07-20 class of service options (administrator level) – smdr printout accumulated account code data define the cos for the smdr printout of accumulated account code data. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15...

  • Page 536

    Issue 5.0 univerge sv8100 2 - 510 d term cordless ii terminal 20-08-06 class of service options (outgoing call service) – toll restriction override turn off or on toll restricting override (service code 663). 0 = off 1 = on (default = 0 for cos 1~15) 20-08-07 class of service options (outgoing call ...

  • Page 537

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 511 20-08-15 class of service options (outgoing call service) – block outgoing caller id turn off or on a user class of service from automatically blocking outgoing caller id information when a call is placed. If block is enabled, the system ...

  • Page 538

    Issue 5.0 univerge sv8100 2 - 512 d term cordless ii terminal 20-09-03 class of service options (incoming call service) – sub address identification define whether or not an extension displays the caller sub-address. 0 = off 1 = on (default = 0 for cos 1~15) 20-09-04 class of service options (incomi...

  • Page 539

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 513 20-10-06 class of service options (answer service) – meet-me conference and paging turn off or on an extension user ability to use meet-me conference and paging. 0 = off 1 = on (default = 1 for cos 1~15) 20-10-07 class of service options ...

  • Page 540

    Issue 5.0 univerge sv8100 2 - 514 d term cordless ii terminal 20-11-07 class of service options (hold/ transfer service) – transfer without holding turn off or on an extension user ability to use transfer without holding. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-08 class of service options (h...

  • Page 541

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 515 20-11-17 class of service options (hold/ transfer service) – department group trunk-to-trunk transfer (each telephone group transfer) turn off or on an extension user ability in a department group to use the trunk-to-trunk forwarding serv...

  • Page 542

    Issue 5.0 univerge sv8100 2 - 516 d term cordless ii terminal 20-13-02 class of service options (supplementary service) – long conversation cutoff (incoming) turn off or on extension user ability to use long conversation cutoff for incoming calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-03 c...

  • Page 543

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 517 20-13-15 class of service options (supplementary service) – barge-in, initiate turn off or on an extension user ability to barge-in on other's calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-16 class of service options (supplementa...

  • Page 544

    Issue 5.0 univerge sv8100 2 - 518 d term cordless ii terminal 20-13-26 class of service options (supplementary service) – group listen turn off or on an extension user ability to use group listen. 0 = off 1 = on (default = 1 for cos 1~15) 20-13-27 class of service options (supplementary service) – b...

  • Page 545

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 519 20-13-38 class of service options (supplementary service) – headset ringing for slt turn off or on an extension user ability to use the headset ringing. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-39 class of service options (suppleme...

  • Page 546

    Issue 5.0 univerge sv8100 2 - 520 d term cordless ii terminal operation to program the d term cordless ii: 1. Press and hold down and # , then press talk. The f1 led flashes red. 2. Press r/vol repeatedly to scroll through the line key (lk) and feature options for function key f1. 3. Press mute to s...

  • Page 547

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 521 3. Announce the call after tone burst or wait for call to be answered. To place an outside call: 1. Press talk. X icon is displayed . 2. Dial trunk access code and number -or- select trunk appearance and dial number. Wait for call to be a...

  • Page 548

    Issue 5.0 univerge sv8100 2 - 522 d term cordless ii terminal to place a conference call: 1. With a call in progress, press conf. 2. Place second internal or external call. 3. Announce conference. 4. Press conf again. A 3-party conference is established. When any party hangs up, the conference still...

  • Page 549

    Univerge sv8100 issue 5.0 d term cordless ii terminal 2 - 523 to switch from cordless to desk using base unit: 1. When cordless ii is associated with a terminal, use the base unit to switch between cordless ii and the multiline terminal. Refer to cordless ii base unit controls illustration on the ne...

  • Page 550

    Issue 5.0 univerge sv8100 2 - 524 d term cordless ii terminal 9. The handset displays digital (f8), and changes redial program to desk/cordless softkey switching mode. 10. Press talk to restore standby mode. 11. Press redial to test this feature. 12. The base unit automatically changes from desk to ...

  • Page 551: Term

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 525 d term cordless lite ii terminal description the nec d term cordless ii lite terminal may be used with the univerge sv8100 system. The dth-4r-1 tel uses 900 mhz fm with adpcm (digital) technology and is connected in tandem to a multi...

  • Page 552

    Issue 5.0 univerge sv8100 2 - 526 d term cordless lite ii terminal synchronous ringing does not apply to the cordless terminals. A beep indicates when the cordless terminal receives off-hook ringing. A spare battery is available as an optional available part. A second battery is not shipped with the...

  • Page 553

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 527 required component(s) cd-8dlca -or- cd-8dlca with pz-8dlcb daughter board -or- cd-16dlca related features cordless telephone connection guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that ...

  • Page 554

    Issue 5.0 univerge sv8100 2 - 528 d term cordless lite ii terminal 10-03-02 etu setup (dlca pkg setup) – logical port number (b1) set up and confirm the basic configuration data for logical port number (b1). 0 = not set 1 = multiline terminal (1~256) 2 = slt adapter (1~256) 6 = pgd(2)-u10 adp (pagin...

  • Page 555

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 529 10-03-07 etu setup (dlca pkg setup) – logical port number (b2) set up and confirm the basic configuration data for logical port number (b2). 0 = not set 6 = pgd(2)-u10 adp (ext. Speaker) 7 = pgd(2)-u10 adp (paging/tone ringer = 1~8) ...

  • Page 556

    Issue 5.0 univerge sv8100 2 - 530 d term cordless lite ii terminal 20-07-11 class of service options (administrator level) – forced trunk disconnect (analog trunk only) turn off or on an extension user ability to use forced trunk disconnect. This allows the extension to disconnect an unsupervised co...

  • Page 557

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 531 20-07-20 class of service options (administrator level) – smdr printout accumulated account code data define if accumulated account code data is included in the smdr printout for each class of service. 0 = off 1 = on (default = 0 for...

  • Page 558

    Issue 5.0 univerge sv8100 2 - 532 d term cordless lite ii terminal 20-08-06 class of service options (outgoing call service) – toll restriction override turn off or on toll restricting override (service code 663). 0 = off 1 = on (default = 0 for cos 1~15) 20-08-07 class of service options (outgoing ...

  • Page 559

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 533 20-08-15 class of service options (outgoing call service) – block outgoing caller id turn off or on a user class of service from automatically blocking outgoing caller id information when a call is placed. If block is enabled, the sy...

  • Page 560

    Issue 5.0 univerge sv8100 2 - 534 d term cordless lite ii terminal 20-09-04 class of service options (incoming call service) – notification for incoming call list existence determine whether or not the check list message is displayed to indicate a missed call. 0 = off 1 = on (default = 0 for cos 1~1...

  • Page 561

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 535 20-10-07 class of service options (answer service) – automatic off-hook answer turn off or on an extension user ability to use universal auto answer (no service code required). 0 = off 1 = on (default = 0 for cos 1~15) 20-10-08 class...

  • Page 562

    Issue 5.0 univerge sv8100 2 - 536 d term cordless lite ii terminal 20-11-08 class of service options (hold/ transfer service) – transfer information display turn off or on an extension incoming transfer pre-answer display. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-09 class of service options (...

  • Page 563

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 537 20-11-18 class of service options (hold/ transfer service) – no recall allow/deny answered transferred calls from recalling the originating extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-19 class of service options (hold/...

  • Page 564

    Issue 5.0 univerge sv8100 2 - 538 d term cordless lite ii terminal 20-13-03 class of service options (supplementary service) – long conversation cutoff (outgoing) turn off or on an extension user ability to use long conversation cutoff for outgoing calls. 0 = off 1 = on (default = 0 for cos 1~15) 20...

  • Page 565

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 539 20-13-16 class of service options (supplementary service) – barge-in, receive turn off or on barge-in at the receiving extension (i.E., barge-in receive). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-17 class of service options (s...

  • Page 566

    Issue 5.0 univerge sv8100 2 - 540 d term cordless lite ii terminal 20-13-27 class of service options (supplementary service) – busy on seizing virtual extension if set to 1, a busy extension can be called, while someone is talking on a virtual extension key. Program 20-13-06 (call waiting) must be o...

  • Page 567

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 541 20-13-39 class of service options (supplementary service) – acd queue status display turn off or on the acd queue status display for an extension class of service. Any extension with this option enabled also hears the queue alarm. 0 ...

  • Page 568

    Issue 5.0 univerge sv8100 2 - 542 d term cordless lite ii terminal operation to set up and program the d term cordless lite ii (dth-4r-1): 1. Press and hold down and # , then press talk. The f1 led flashes red and f1=lk01 is displayed on the lcd. 2. Press ring/vol repeatedly to scroll through the li...

  • Page 569

    Univerge sv8100 issue 5.0 d term cordless lite ii terminal 2 - 543 a call in progress cannot be switched between the d term cordless lite ii and the associated multiline telephone. Switching held calls between the d term cordless lite ii telephone and the associated multiline telephone is not recomm...

  • Page 570

    Issue 5.0 univerge sv8100 2 - 544 d term cordless lite ii terminal this page intentionally left blank.

  • Page 571: E911 Compatibility

    E911 compatibility 2 - 545 e e911 compatibility description e911 compatibility ensures that emergency calls always get through. If an emergency occurs, a user goes to any telephone, lifts the handset and dials 911. The system built-in e911 compatibility places the emergency call even if the user for...

  • Page 572

    Issue 5.0 univerge sv8100 2 - 546 e911 compatibility e911 outgoing dialing the e911 call follows the trunk group route programming. It is possible to use the flexibility of the automatic route selection call route options for additional routing options. Forced disconnect follows timer to disconnect ...

  • Page 573

    Univerge sv8100 issue 5.0 e911 compatibility 2 - 547 system availability terminals none required component(s) none related features automatic route selection central office calls, placing t1 trunking (with ani/dnis compatibility) isdn compatibility guide to feature programming the level 1, level 2 a...

  • Page 574

    Issue 5.0 univerge sv8100 2 - 548 e911 compatibility 14-05-01 trunk group – trunk group number assign the outbound trunks you want to use for e911 service to the same trunk group. Trunk group number: 0~100 priority number: 1~200 (default = trunk group 1, with priority in ascending order.) 14-06-01 t...

  • Page 575

    Univerge sv8100 issue 5.0 e911 compatibility 2 - 549 calling party number presentation 21-02-01 trunk group routing for extensions assign the routes set in program 14-06 to extensions. This program and program 14-06 are the minimum required if e911 must seize a line to dial. 1~100 (trunk groups) 0~1...

  • Page 576

    Issue 5.0 univerge sv8100 2 - 550 e911 compatibility operation to place an emergency 911 call: when dial 911 routing without trunk access is enabled 1. Go to any telephone. 2. Lift the handset or press speaker. 3. Dial 911. When dial 911 routing without trunk access is disabled 1. Go to any telephon...

  • Page 577

    Univerge sv8100 issue 5.0 e911 compatibility 2 - 551 3. Dial a trunk access code (e.G., 9) or press a line key. 4. Dial 911. To turn off the e911 alarm at your telephone: 1. Lift the handset or press speaker. 2. Dial 786. The alarm goes off. - or - (if you have a display telephone) 1. Press the exit...

  • Page 578

    Issue 5.0 univerge sv8100 2 - 552 e911 compatibility this page intentionally left blank.

  • Page 579: Electra Elite Ipk Terminals

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 553 electra elite ipk terminals description the electra elite ipk terminals provide ergonomic form and user-friendly functions. With advanced digital circuitry, the ipk terminals consist of distinct models to meet diverse user telephone termi...

  • Page 580

    Issue 5.0 univerge sv8100 2 - 554 electra elite ipk terminals the lcd of the univerge sv8100 terminal provides a volume bar indication, while adjusting the following volume levels or controls: speaker volume handset/headset volume bgm volume ring volume/off-hook ring volume lcd contrast only english...

  • Page 581

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 555 with non-ip electra elite ipk terminals, up to two adapters can be installed in a telephone. For compatibility of multiple adapter units, refer to the following table: an ac-2r unit/ac-3r unit (ac adapter) is required when any of the foll...

  • Page 582

    Issue 5.0 univerge sv8100 2 - 556 electra elite ipk terminals required component(s) cd-8dlca blade pz-8dlcb daughter board cd-16dlca blade optional component(s) ad(a)-r unit (adapter for call recording) ap(a)-r unit (analog port adapter [without ringer]) ap(r)-r unit (analog port adapter [with ringe...

  • Page 583

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 557 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...

  • Page 584

    Issue 5.0 univerge sv8100 2 - 558 electra elite ipk terminals 10-03-04 etu setup (dlca pkg setup) – optional installed unit 1 (only applies to dth/dtr telephones) set up and confirm the basic configuration data for optional installed unit 1. 0 = none 1 = apr module 2 = apa module 3 = ada module 4 = ...

  • Page 585

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 559 20-07-01 class of service options (administrator level) – manual night service enabled turn off or on an extension for manual night service switching (service code 718). This option must be enabled for an extension to display the night in...

  • Page 586

    Issue 5.0 univerge sv8100 2 - 560 electra elite ipk terminals 20-07-13 class of service options (administrator level) – vrs record (vrs msg operation) turn off or on an extension user ability to record, erase or listen to vrs messages. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 1...

  • Page 587

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 561 20-07-25 class of service options (administrator level) – set/ cancel caller id refuse enable/disable an extension user ability to set or cancel caller id refuse. 0 = off 1 = on (default = 0 for cos 1~15) 20-07-26 class of service options...

  • Page 588

    Issue 5.0 univerge sv8100 2 - 562 electra elite ipk terminals 20-08-09 class of service options (outgoing call service) – hotline/extension ringdown turn off or on ringdown extension for extensions with this cos. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-10 class of service options (outgoing c...

  • Page 589

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 563 20-08-19 class of service options (outgoing call service) – hotline for spk turn off or on an extension user ability to activate hotline or ringdown when pressing speaker. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-20 class of servic...

  • Page 590

    Issue 5.0 univerge sv8100 2 - 564 electra elite ipk terminals 20-09-05 class of service options (incoming call service) – signal/ voice call turn off or on an extension user ability to enable handsfree answerback or forced intercom ringing for their incoming intercom calls. 0 = off 1 = on (default =...

  • Page 591

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 565 20-10-08 class of service options (answer service) – virtual extension off-hook answer turn off or on an extension user ability to answer an incoming call on a call arrival (car)/secondary incoming extension (sie)/ virtual extension simpl...

  • Page 592

    Issue 5.0 univerge sv8100 2 - 566 electra elite ipk terminals 20-11-08 class of service options (hold/ transfer service) – transfer information display turn off or on an extension incoming transfer preanswer display. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-09 class of service options (hold/ ...

  • Page 593

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 567 20-11-18 class of service options (hold/ transfer service) – no recall no recall set to allow does not stop transferred calls from recalling from a virtual extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-19 class of service opt...

  • Page 594

    Issue 5.0 univerge sv8100 2 - 568 electra elite ipk terminals 20-13-01 class of service options (supplementary service) – long conversation alarm turn off or on the warning tone for long conversation (not for single line telephones). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-02 class of servic...

  • Page 595

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 569 20-13-12 class of service options (supplementary service) – room monitor, extension being monitored turn off or on an extension ability to be monitored by other extensions. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-13 class of servi...

  • Page 596

    Issue 5.0 univerge sv8100 2 - 570 electra elite ipk terminals 20-13-22 class of service options (supplementary service) – busy status display (called party status) turn off or on an extension ability to display the detail state of called party. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-23 clas...

  • Page 597

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 571 20-13-33 class of service options (supplementary service) – acd supervisor’s position enhancement set this option to on for the operator to use service codes in program 11-13-10 through program 11-13-13. 0 = off 1 = on (default = 0 for co...

  • Page 598

    Issue 5.0 univerge sv8100 2 - 572 electra elite ipk terminals 20-13-45 class of service options (supplementary service) – mic key mode while call monitoring set per class of service, when in call monitoring mode determines if the monitored party receives the barge in alert tone when coaching mode is...

  • Page 599

    Univerge sv8100 issue 5.0 electra elite ipk terminals 2 - 573 20-14-05 class of service options for disa/e&m – operator calling enable/disable a disa or tie trunk caller ability to dial 0 for the telephone system operator. 0 = off 1 = on (default = 1 for cos 1~15) 20-14-06 class of service options f...

  • Page 600

    Issue 5.0 univerge sv8100 2 - 574 electra elite ipk terminals operation refer to individual features for details. Table 2-14 electra elite ipk telephone specifications dth-16ld-1 dth-32d-1 dth-16d-1 dth-8d-1 dth-8-1 dedicated function keys 11 11 11 11 11 line/feature access/ programmable feature acc...

  • Page 601

    Facsimile co branch connection 2 - 575 f facsimile co branch connection description the univerge sv8100 system provides branch connection of locally provided facsimile machines to co/pbx lines. Additional dedicated co/pbx lines are not required for a facsimile to operate. The facsimile shares any co...

  • Page 602

    Issue 5.0 univerge sv8100 2 - 576 facsimile co branch connection system availability terminals none required component(s) cd-4cotb related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the ...

  • Page 603

    Univerge sv8100 issue 5.0 facsimile co branch connection 2 - 577 operation none 14-05-01 trunk group assign trunks to trunk groups (1~100). Trunk group number: 0~100 priority number: 1~200 (default trunks 1~200 = priority 1~200) 22-01-04 system options for incoming calls – dil no answer recall time ...

  • Page 604

    Issue 5.0 univerge sv8100 2 - 578 facsimile co branch connection this page intentionally left blank.

  • Page 605: Flash

    Univerge sv8100 issue 5.0 flash 2 - 579 flash description flash allows an extension user to access certain co and pbx features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected telco or pbx offers. You must set the flash param...

  • Page 606

    Issue 5.0 univerge sv8100 2 - 580 flash guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming. L...

  • Page 607

    Univerge sv8100 issue 5.0 flash 2 - 581 81-10-07 cot initial data setup – hookflash time selection 1 set the flash duration (16~4080ms) for analog trunk cd-4cotb circuits in program 81-10-07. 0 = 20ms 1 = 40ms 2 = 60ms 3 = 80ms 4 = 100ms 5 = 140ms 6 = 160ms 7 = 200ms 8 = 400ms 9 = 600ms 10 = 800ms 1...

  • Page 608

    Issue 5.0 univerge sv8100 2 - 582 flash operation to flash the trunk you are on: from a multiline terminal 1. Press recall. From a single line telephone 1. Hookflash. 2. Dial # 3..

  • Page 609: Flexible System Numbering

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 583 flexible system numbering description flexible system numbering lets you reassign the system port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory te...

  • Page 610

    Issue 5.0 univerge sv8100 2 - 584 flexible system numbering conditions programming follows a telephone extension number, not the port number in most cases. If you relocate a telephone, you may need to change additional programming. For example, if you change the extension assigned to a port in progr...

  • Page 611

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 585 default setting extensions and virtuals are numbered in the following order: program 11-02-01 and program 11-04-01 physical extensions: extn port 1 = 101 ~ extn port 99 = 199 extn port 100 = 3101 ~ extn port 256 = 3257 virtual extensions/ca...

  • Page 612

    Issue 5.0 univerge sv8100 2 - 586 flexible system numbering system availability terminals all stations required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the o...

  • Page 613

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 587 11-04-01 virtual extension numbering assign virtual extension numbers. Up to eight digits 1 201 2 202 3 203 ~ ~ 99 299 100 3601 ~ ~ 256 3857 11-06-01 aci extension numbering define the virtual extension number to be used for the aci extensi...

  • Page 614

    Issue 5.0 univerge sv8100 2 - 588 flexible system numbering 11-10-07 service code setup (for system administrator) – canceling the automatic transfer for each trunk line set the service code for canceling automatic transfer for each trunk line. Mlt (default = 734) 11-10-08 service code setup (for sy...

  • Page 615

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 589 11-10-26 service code setup (for system administrator) – forced trunk disconnect customize the forced trunk disconnect service codes for the system administrator. Mlt, slt (default not assigned) 11-10-27 service code setup (for system admin...

  • Page 616

    Issue 5.0 univerge sv8100 2 - 590 flexible system numbering 11-11-08 service code setup (for setup/ entry operation) – do not disturb set the service code for setting call forwarding for do not disturb. Mlt, slt (default = 747) 11-11-09 service code setup (for setup/ entry operation) – answer messag...

  • Page 617

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 591 11-11-21 service code setup (for setup/ entry operation) – check incoming ring tones check incoming ring tones used for registration and setup. Mlt (default = 711) 11-11-22 service code setup (for setup/ entry operation) – extension name pr...

  • Page 618

    Issue 5.0 univerge sv8100 2 - 592 flexible system numbering 11-11-34 service code setup (for setup/ entry operation) – temporary toll restriction override customize the temporary toll restriction override used for registration and setup. Mlt, slt (default = 775) 11-11-35 service code setup (for setu...

  • Page 619

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 593 11-11-49 service code setup (for setup/ entry operation) – set/cancel call forward both ring (split) assign the call forward both ring split service code. Mlt, slt (default not assigned) 11-11-50 service code setup (for setup/ entry operati...

  • Page 620

    Issue 5.0 univerge sv8100 2 - 594 flexible system numbering 11-12-05 service code setup (for service access) – cancel camp-on customize the service code, used for cancelling camp-on. Mlt, slt (default = 770) 11-12-06 service code setup (for service access) – switching of voice call and signal call c...

  • Page 621

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 595 11-12-21 service code setup (for service access) – meet-me answer to specified internal paging group customize the service codes used for meet-me answer to specified internal paging group service access. Mlt, slt (default = 764) 11-12-22 se...

  • Page 622

    Issue 5.0 univerge sv8100 2 - 596 flexible system numbering 11-12-34 service code setup (for service access) – answer for group hold if required, redefine the service code used to answer a specific trunk which is either ringing or on hold. Mlt, slt (default = 762) 11-12-35 service code setup (for se...

  • Page 623

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 597 11-12-51 service code setup (for service access) – vm access (sv8100 inmail and vms) customize the service codes used for the vm access (inmail and vms). Mlt, slt (default = 8) 11-12-52 service code setup (for service access) – live monito...

  • Page 624

    Issue 5.0 univerge sv8100 2 - 598 flexible system numbering 11-13-09 service code setup (for acd) – agent id code logout assign to allow an aic agent to log out of a group. Mlt (default not assigned) 11-13-10 service code setup (for acd) – acd agent login by supervisor assign to allow an acd supervi...

  • Page 625

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 599 11-14-09 service code setup (for hotel) – set room to room call restriction customize the set room to room call extension used with the hotel/ motel feature. Mlt, slt (default = 635) 11-14-10 service code setup (for hotel) – cancel room to ...

  • Page 626

    Issue 5.0 univerge sv8100 2 - 600 flexible system numbering 11-15-03 service code setup, administrative (for special access) – backup data save this service code is used to back up the programmed data on the sram and call history to the flash rom. While saving the database, it may cause system lock ...

  • Page 627

    Univerge sv8100 issue 5.0 flexible system numbering 2 - 601 11-16-02 single digit service code setup – barge-in set up item 02 for single digit barge-in. For example, you can assign item 02 to use digit 5 for barge-in. This would allow you to program a function key with an extension number plus the ...

  • Page 628

    Issue 5.0 univerge sv8100 2 - 602 flexible system numbering operation none 11-20-02 dial extension analyze table – type of dials assign the type of dial for the extension analyze table from program 11-20-01. Type of dials: 0 = not used 1 = service code 2 = extension number 5 = operator access 6 = f-...

  • Page 629: Flexible Timeouts

    Univerge sv8100 issue 5.0 flexible timeouts 2 - 603 flexible timeouts description the flexible timeouts feature provides a variety of timers in the resident system program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to...

  • Page 630

    Issue 5.0 univerge sv8100 2 - 604 flexible timeouts 22-01-04 20-31-08 dil no answer recall time a dil that rings its programmed destination longer than this time diverts to the dil no answer ring group (program 22-08-01). Trunk timer class is referred by the trunk. 22-01-06 20-31-09 did ring-no-answ...

  • Page 631

    Univerge sv8100 issue 5.0 flexible timeouts 2 - 605 conditions timer classes are also used for car/ve. When timer class is set to 0 it uses the system-wide timers. All stations and trunks are assigned to timer class 0 at default. Both system-wide timers (timer class 0) and timer class timers (timer ...

  • Page 632

    Issue 5.0 univerge sv8100 2 - 606 flexible timeouts required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are ...

  • Page 633

    Univerge sv8100 issue 5.0 flexible timeouts 2 - 607 20-31-02 timer class timer assignment – callback / trunk queuing cancel time the system cancels an extension callback or trunk queueing request after this time. 0~64800 (seconds) (default = 64800) 20-31-03 timer class timer assignment – car/sie/vir...

  • Page 634

    Issue 5.0 univerge sv8100 2 - 608 flexible timeouts 20-31-11 timer class timer assignment – hold recall callback time (non exclusive hold) a trunk recalling from hold or park rings an extension for this time. This time works with hold recall time or park hold time. After this time, the system invoke...

  • Page 635

    Univerge sv8100 issue 5.0 flexible timeouts 2 - 609 20-31-20 timer class timer assignment – long conversation disconnect (trunk to trunk) determine the time the system waits before disconnecting a disa caller or any trunk-to-trunk (such as tandem trunking) conversation call after the long conversati...

  • Page 636

    Issue 5.0 univerge sv8100 2 - 610 flexible timeouts 22-01-06 system options for incoming calls – did ring-no-answer time set the did ring no answer (rna) intercept time (0~64800 seconds). In systems with rna intercept, the did call rings the destination extension for this time, and then rings interc...

  • Page 637

    Univerge sv8100 issue 5.0 flexible timeouts 2 - 611 operation please refer to the feature for the operation. 25-07-02 system timers for vrs/disa – vrs/disa no answer time a vrs/disa caller can ring an extension for this time before the system sets the call as a ring no answer. After this time expire...

  • Page 638

    Issue 5.0 univerge sv8100 2 - 612 flexible timeouts this page intentionally left blank.

  • Page 639: Forced Trunk Disconnect

    Univerge sv8100 issue 5.0 forced trunk disconnect 2 - 613 forced trunk disconnect description forced trunk disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced trunk disconnect lets a user acce...

  • Page 640

    Issue 5.0 univerge sv8100 2 - 614 forced trunk disconnect related features central office calls, placing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels ...

  • Page 641

    Univerge sv8100 issue 5.0 forced trunk disconnect 2 - 615 operation to disconnect a busy trunk: multiline terminal 1. Press line key for trunk. - or - dial trunk access code ( # 9 + trunk number). You hear busy tone. Trunk numbers are 001~200. 2. Dial the service code (not set at default). You hear ...

  • Page 642

    Issue 5.0 univerge sv8100 2 - 616 forced trunk disconnect this page intentionally left blank.

  • Page 643: Group Call Pickup

    Group call pickup 2 - 617 g group call pickup description group call pickup allows an extension user to answer a call ringing another extension in a pickup group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed group c...

  • Page 644

    Issue 5.0 univerge sv8100 2 - 618 group call pickup system availability terminals any station required component(s) none related features central office calls, answering directed call pickup programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the...

  • Page 645

    Univerge sv8100 issue 5.0 group call pickup 2 - 619 11-12-27 service code setup (for service access) – call pickup customize the service codes for call pickup. Mlt, slt (default =  # ) 11-12-28 service code setup (for service access) – call pickup for another group customize the service codes for c...

  • Page 646

    Issue 5.0 univerge sv8100 2 - 620 group call pickup operation to answer a call ringing another telephone in your pickup group: 1. Pick up the handset or press speaker. 2. At multiline terminal only, press the group call pickup key (program 15-07 or sc 751: 24). - or - dial 756 or # . Service code # ...

  • Page 647: Group Listen

    Univerge sv8100 issue 5.0 group listen 2 - 621 group listen description group listen permits a multiline terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation. Group liste...

  • Page 648

    Issue 5.0 univerge sv8100 2 - 622 group listen guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature program...

  • Page 649

    Univerge sv8100 issue 5.0 group listen 2 - 623 to cancel group listen (without hanging up your call): 1. Do not hang up. 2. Press the flashing speaker. You can talk to the caller over the handset. Your co-workers can no longer hear the caller’s voice..

  • Page 650

    Issue 5.0 univerge sv8100 2 - 624 group listen this page intentionally left blank.

  • Page 651: Handset Mute

    Handset mute 2 - 625 h handset mute description handset mute is provided to most terminals connected to the univerge sv8100 system. While talking on the multiline terminal handset, a station user can dial a feature code or press mic to mute the transmit speech path. The station user can still hear t...

  • Page 652

    Issue 5.0 univerge sv8100 2 - 626 handset mute guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature program...

  • Page 653

    Univerge sv8100 issue 5.0 handset mute 2 - 627 table 2-15 service tone setup defaults, program 80-01-01 service tone no. Service tone repeat count unit count basic tone no. Duration gain level (db) 1 no tone 0 basic 1 0 10 32 (0db) 2 internal dial tone 0 basic 1 9 10 32 (0db) 3 stutter dial tone 0 b...

  • Page 654

    Issue 5.0 univerge sv8100 2 - 628 handset mute 19 door box chime 1 3 basic 6 4 4 2 2 2 0 2 2 3 4 6 5 38 (+3db) 26 (-3db) 38 (+3db) 26 (-3db) 14 (-9db) 32 (0db) 20 door box chime 2 3 basic 6 7 7 5 5 5 0 2 2 3 4 6 5 38 (+3db) 26 (-3db) 38 (+3db) 26 (-3db) 14 (-9db) 32 (0db) 21 door box chime 3 3 basic...

  • Page 655

    Univerge sv8100 issue 5.0 handset mute 2 - 629 30 door box call tone 1 basic 2 0 6 1 1 32 (0db) 32 (0db) 31 paging tone 2 basic 2 0 6 1 1 32 (0db) 32 (0db) 32 splash tone 1 1 basic 2 0 6 1 1 32 (0db) 32 (0db) 33 splash tone 2 2 basic 2 0 6 1 1 32 (0db) 32 (0db) 34 splash tone 3 3 basic 2 0 6 1 1 32 ...

  • Page 656

    Issue 5.0 univerge sv8100 2 - 630 handset mute 50 external special audible ring tone 0 3 10 12 0 10 2 30 32 (0db) 32 (0db) 32 (0db) 51 external intercept tone 0 2 12 4 3 2 32 (0db) 32 (0db) 52 external call waiting tone 1 1 12 3 32 (0db) 53 external executive override tone 1 1 12 10 32 (0db) 54 --- ...

  • Page 657

    Univerge sv8100 issue 5.0 handset mute 2 - 631 operation while talking on a terminal handset: 1. Press mic. - or - 2. Press feature + dial 1. - or - 3. Press the handset transmission cut-off key (program15-07-01; key 40 or sc 751 key code 40). Table 2-16 service tone setup, program 80-01-02 item no....

  • Page 658

    Issue 5.0 univerge sv8100 2 - 632 handset mute this page intentionally left blank.

  • Page 659: Handsfree and Monitor

    Univerge sv8100 issue 5.0 handsfree and monitor 2 - 633 handsfree and monitor description handsfree allows a multiline terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick u...

  • Page 660

    Issue 5.0 univerge sv8100 2 - 634 handsfree and monitor system availability terminals all multiline terminals required component(s) none related features central office calls, answering central office calls, placing microphone cutoff prime line selection guide to feature programming the level 1, lev...

  • Page 661

    Univerge sv8100 issue 5.0 handsfree and monitor 2 - 635 operation to talk handsfree: 1. Press speaker, trunk line key or virtual extension key. 2. Place the call. 3. Speak toward the telephone when the called party answers. To change a handset call to a handsfree call: 1. Press speaker and hang up t...

  • Page 662

    Issue 5.0 univerge sv8100 2 - 636 handsfree and monitor to turn on/off monitor: 1. Press mic, feature + 1, or the microphone function key (program 15-07 or sc 751 : 02) to turn on or off the microphone. Monitor is off when mic led is lit, the microphone function key is lit, or the handset is lifted..

  • Page 663

    Univerge sv8100 issue 5.0 handsfree answerback/forced intercom ringing 2 - 637 handsfree answerback/forced intercom ringing description handsfree answerback permits an extension user to respond to a voice-announced intercom call by speaking toward the telephone, without lifting the handset. Like han...

  • Page 664

    Issue 5.0 univerge sv8100 2 - 638 handsfree answerback/forced intercom ringing related features handsfree and monitor microphone cutoff guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are mo...

  • Page 665

    Univerge sv8100 issue 5.0 handsfree answerback/forced intercom ringing 2 - 639 operation to enable handsfree answerback for your incoming intercom calls: 1. Press idle speaker. 2. Dial 721. 3. Press speaker to hang up. This disables forced intercom ringing. To enable forced intercom ringing for your...

  • Page 666

    Issue 5.0 univerge sv8100 2 - 640 handsfree answerback/forced intercom ringing to change the way your intercom call signals the extension you are calling: 1. Dial 1. If ringing, your call voice-announces. If voice-announced, your call starts to ring the destination. This option is also available at ...

  • Page 667: Headset Operation

    Univerge sv8100 issue 5.0 headset operation 2 - 641 headset operation description a multiline terminal user can use a customer-provided headset in place of the handset. Like using handsfree, using the headset frees up the user’s hands for other work. However, headset operation provides privacy not a...

  • Page 668

    Issue 5.0 univerge sv8100 2 - 642 headset operation related features handsfree answerback/forced intercom ringing programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they a...

  • Page 669

    Univerge sv8100 issue 5.0 headset operation 2 - 643 operation to enable the headset: 1. Plug in the headset in the headset jack on the bottom of the telephone. 2. Program a headset key (program 15-07 or sc 751: 05). You hear a confirmation beep. 15-07-01 programmable function keys assign a function ...

  • Page 670

    Issue 5.0 univerge sv8100 2 - 644 headset operation to use the headset: the headset key lights when on a call. To disconnect, press the headset key. You can use the handset for calls or respond to voice-announced intercom calls with the headset plugged in. The headset only activates when the headset...

  • Page 671: Hold

    Univerge sv8100 issue 5.0 hold 2 - 645 hold description hold lets an extension user put a call in a temporary waiting state. The caller on hold hears silence or music on hold, not conversation in the extension user’s work area. While the call waits on hold, the extension user may process calls or us...

  • Page 672

    Issue 5.0 univerge sv8100 2 - 646 hold conditions the called extension must lift the handset or press speaker before the call can be placed on hold. Callers on hold hear music on hold, if programmed. An extension can have function keys for system hold and exclusive hold. Analog single line telephone...

  • Page 673

    Univerge sv8100 issue 5.0 hold 2 - 647 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming. Le...

  • Page 674

    Issue 5.0 univerge sv8100 2 - 648 hold 14-07-01 trunk access map setup set up the trunk access maps. This sets the access options for trunks. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access and access when trunk on hold 5 = incom...

  • Page 675

    Univerge sv8100 issue 5.0 hold 2 - 649 15-07-01 programmable function keys assign a function key for exclusive hold (code 45). If an extension has its fixed hold key reassigned in program 15-02-06, assign a function key for system hold (code 44). Line key 1~48 0~99 (normal function code 751 by defau...

  • Page 676

    Issue 5.0 univerge sv8100 2 - 650 hold operation system hold to place an outside call on system hold: press hold. To pick up an outside call on system hold: press the flashing cap key. - or - if you know the specific line number, dial 672 + line number (001~200). Exclusive hold to place an outside c...

  • Page 677

    Univerge sv8100 issue 5.0 hold 2 - 651 single line telephone 1. Hookflash. 2. Dial 749. To pick up an outside call on exclusive hold: press flashing cap key. Single line telephone dial 759. Group hold to place a call on hold so anyone in your department group can pick it up: 1. Press hold. 2. Dial 7...

  • Page 678

    Issue 5.0 univerge sv8100 2 - 652 hold to pick up an intercom call on intercom hold: 1. Press speaker. 2. Press flashing icm ( 00) or conf..

  • Page 679: Hot Key-Pad

    Univerge sv8100 issue 5.0 hot key-pad 2 - 653 hot key-pad description the hot key-pad feature allows the user to place a call without lifting the handset or pressing speaker. When the user dials another extension number on an idle telephone with hot key-pad enabled, the speaker lights and the intern...

  • Page 680

    Issue 5.0 univerge sv8100 2 - 654 hot key-pad required software none related features central office calls, placing class of service dialing number preview hotline intercom voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that ar...

  • Page 681

    Univerge sv8100 issue 5.0 hot key-pad 2 - 655 operation to place an intercom call using hot key-pad: 1. The multiline terminal is idle. There is no need to press speaker. 2. Dial the extension. 3. Dialed extension rings. To place a trunk call using hot key-pad: 1. The multiline terminal is idle. The...

  • Page 682

    Issue 5.0 univerge sv8100 2 - 656 hot key-pad this page intentionally left blank.

  • Page 683: Hotel/motel

    Univerge sv8100 issue 5.0 hotel/motel 2 - 657 hotel/motel description your univerge sv8100 telephone system provides hotel/motel services in addition to the many features available to business users. These hotel/motel services help you run your facility more efficiently, save you time and money and ...

  • Page 684

    Issue 5.0 univerge sv8100 2 - 658 hotel/motel pms integration with a pms interface box (pms-u10) the univerge sv8100 can support third party property management system (pms) applications. The pms-u10 serves as a gateway between the pms applications, the univerge sv8100 and um8000 mail. The voice mai...

  • Page 685

    Univerge sv8100 issue 5.0 hotel/motel 2 - 659 room to room calling restriction prevent guests in one room from calling guests in another – a handy feature for guests that want to maintain their privacy. If you need to, you can always allow inter-room calling (e.G., for families or groups that have s...

  • Page 686

    Issue 5.0 univerge sv8100 2 - 660 hotel/motel conditions function codes 92 and 93 can be assigned only to a dss console that is in hotel mode. These features do not work when programmed on multiline telephone line keys or on a dss console in business mode. When multiple dss consoles are used for hot...

  • Page 687

    Univerge sv8100 issue 5.0 hotel/motel 2 - 661 default settings not enabled system availability terminals all terminals required component(s) dss console related features code restriction department calling do not disturb flexible system numbering 11-14-13 639 check out 11-14-14 640 room status chang...

  • Page 688

    Issue 5.0 univerge sv8100 2 - 662 hotel/motel guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programm...

  • Page 689

    Univerge sv8100 issue 5.0 hotel/motel 2 - 663 11-14-03 service code setup (for hotel) – set dnd for other extension customize the set dnd for other extension used with the hotel/ motel feature (cd-cp00-us must be licensed for hotel/motel). Mlt, slt (default = 629) 11-14-04 service code setup (for ho...

  • Page 690

    Issue 5.0 univerge sv8100 2 - 664 hotel/motel 11-14-14 service code setup (for hotel) – room status change for own extension customize the room status change for own extension service codes used with the hotel/motel feature (cd-cp00-us must be licensed for hotel/motel). Mlt, slt (default = 640) 11-1...

  • Page 691

    Univerge sv8100 issue 5.0 hotel/motel 2 - 665 20-13-13 class of service options (supplementary service) – continued dialing (dtmf) signal on icm call turn off or on an extension user ability to use continued dialing, which allows dtmf signal sending while talking on extension. 0 = off 1 = on (defaul...

  • Page 692

    Issue 5.0 univerge sv8100 2 - 666 hotel/motel 42-01-01 system options for hotel/motel – answering message mode for wake up call (hotel mode) assign the answering message mode for wake up call options for hotel/motel service. 0 = moh (hold time) 1 = vrs message 2 = vrs message + time (default = 0) 42...

  • Page 693

    Univerge sv8100 issue 5.0 hotel/motel 2 - 667 42-03-02 class of service options (hotel/ motel) – check-out operation set the hotel/motel check-out operation cos options. 0 = off 1 = on (default = 0 for cos 1~15) 42-03-03 class of service options (hotel/ motel) – room status output set the hotel/mote...

  • Page 694

    Issue 5.0 univerge sv8100 2 - 668 hotel/motel 42-04-01 hotel mode one-digit service codes set up the hotel mode one-digit service codes assigned in program 42-02-01. 1~64 (calling group) up to eight digits 1~9, 0, , # (default not assigned) 42-05-01 hotel room status printer – output port type set ...

  • Page 695

    Univerge sv8100 issue 5.0 hotel/motel 2 - 669 refer to the univerge sv8100 hotel/motel services manual for complete programming information. Operation refer to the univerge sv8100 hotel/motel services manual for complete operation information. 42-07-01 pms restriction level conversion table change t...

  • Page 696

    Issue 5.0 univerge sv8100 2 - 670 hotel/motel this page intentionally left blank.

  • Page 697: Hotline

    Univerge sv8100 issue 5.0 hotline 2 - 671 hotline description hotline gives a multiline terminal user one-button calling and transfer to another extension (the hotline partner). Hotline helps co-workers that work closely together. The hotline partners can call or transfer calls to each other just by...

  • Page 698

    Issue 5.0 univerge sv8100 2 - 672 hotline a hotline is a uniquely programmed function key. Default setting disabled related features automatic call distribution (acd) distinctive ringing, tones and flash patterns direct station selection (dss) console do not disturb handsfree answerback/forced inter...

  • Page 699

    Univerge sv8100 issue 5.0 hotline 2 - 673 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming....

  • Page 700

    Issue 5.0 univerge sv8100 2 - 674 hotline 20-08-19 class of service options (outgoing call service) – hotline for spk turn off or on an extension user ability to press speaker to activate hotline or ringdown. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-06 class of service options (hold/ transfer...

  • Page 701

    Univerge sv8100 issue 5.0 hotline 2 - 675 30-05-06 dss console lamp table – acd agent log out (acd dss) define the led patterns for acd agents that are logged out on the dss consoles. 0~7 [default = 5 (il)] 30-05-07 dss console lamp table – acd agent log in (acd dss) define the led patterns for acd ...

  • Page 702

    Issue 5.0 univerge sv8100 2 - 676 hotline operation to place a call to your hotline partner: 1. Press the hotline key (program 15-07 or sc 751: 01 + partner’s extension number). You can optionally lift the handset after this step for privacy. To transfer your outside call to your hotline partner: 1....

  • Page 703

    Univerge sv8100 issue 5.0 hotline 2 - 677 to answer a call from your hotline partner: 1. If you hear two beeps, speak toward the telephone. - or - if your telephone rings, lift the handset..

  • Page 704

    Issue 5.0 univerge sv8100 2 - 678 hotline this page intentionally left blank.

  • Page 705: Howler Tone Service

    Univerge sv8100 issue 5.0 howler tone service 2 - 679 howler tone service description howler tone service provides a howler tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions howler tone is generated...

  • Page 706

    Issue 5.0 univerge sv8100 2 - 680 howler tone service guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature ...

  • Page 707: Intercom

    Intercom 2 - 681 i intercom description intercom gives extension users access to other extensions. This provides the system with complete internal calling ability. Handsfree answerback/forced intercom ringing handsfree answerback permits an extension user to respond to a voice-announced intercom cal...

  • Page 708

    Issue 5.0 univerge sv8100 2 - 682 intercom default setting enabled system availability terminals all terminals required component(s) none related features handsfree answerback/forced intercom ringing intercom line preference name storing.

  • Page 709

    Univerge sv8100 issue 5.0 intercom 2 - 683 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programming...

  • Page 710

    Issue 5.0 univerge sv8100 2 - 684 intercom 20-08-11 class of service options (outgoing call service) – protect for the call mode switching from caller when an extension is set to ring mode for icm calls, enable this option to prevent callers from changing the call to voice announce mode. 0 = off 1 =...

  • Page 711

    Univerge sv8100 issue 5.0 intercom 2 - 685 handsfree answerback/forced intercom ringing: program number program name description/comments assigned data level 1 2 3 20-02-12 system options for multiline telephones – forced intercom ring (icm call type) enable/disable forced intercom ringing. If enabl...

  • Page 712

    Issue 5.0 univerge sv8100 2 - 686 intercom 82-01-01 incoming ring tone – frequency 1 customize the intercom ring tone. 1 = 520hz 2 = 540hz 3 = 660hz 4 = 760hz 5 = 1100hz 6 = 1400hz 7 = 2000hz default: refer to table 2-18 default incoming ringing tone . Table 2-18 default incoming ringing tone incomi...

  • Page 713

    Univerge sv8100 issue 5.0 intercom 2 - 687 operation to place an intercom call: 1. At multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change t...

  • Page 714

    Issue 5.0 univerge sv8100 2 - 688 intercom this page intentionally left blank.

  • Page 715: Ip Multiline Station (Sip)

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 689 ip multiline station (sip) description the univerge sv8100 system supports ip extensions using a variety of multiline terminals. These telephones have the same look and functionality of typical multiline telephones, but they are connected ...

  • Page 716

    Issue 5.0 univerge sv8100 2 - 690 ip multiline station (sip) ip to tdm conversion when an ip telephone calls a dt300 multiline telephone, a single line telephone or trunk, the speech must be converted from an ip to tdm (time division multiplexing) technology. The pz-32ipla, pz-64ipla and pz-128ipla ...

  • Page 717

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 691 sharing the existing cable: unplug the cable from the pc network interface card (nic). Connect the cable to the lan port on the ip telephone. Connect a new straight-through patch lead from the pc nic to the pc port on the ip telephone. Pow...

  • Page 718

    Issue 5.0 univerge sv8100 2 - 692 ip multiline station (sip) dynamic nat this method is used to automatically acquire the wan-side global address for the nat router and convert it. Refer to the sv8100 networking manual for detailed installation instructions on this feature. Peer to peer an ip teleph...

  • Page 719

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 693 registration mode the sv8100 has three types of registration for ip terminals, plug and play, automatic, and manual programmed in 10-46-01: plug and play mode – when the phone boots up it reports the extension assigned in the phone or choo...

  • Page 720

    Issue 5.0 univerge sv8100 2 - 694 ip multiline station (sip) system ip phones and analog trunks nec does not recommend using ip phones with analog trunks. Due to the nature of analog-to-digital conversion, considerable echo is created which cannot be removed by the univerge sv8100 echo canceller. Di...

  • Page 721

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 695 the override feature functions the same as single login. Restrictions when using dt700 ip phones, assigning the following features to a large number of phones (30 or more) is not recommended: the same trunk line assignment (squared key sys...

  • Page 722

    Issue 5.0 univerge sv8100 2 - 696 ip multiline station (sip) system availability terminals all ip multiline terminals required software none required component(s) cpu with pz-32ipla, pz-64ipla or pz-128ipla daughter board installed related features none.

  • Page 723

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 697 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for f...

  • Page 724

    Issue 5.0 univerge sv8100 2 - 698 ip multiline station (sip) 10-12-03 cd-cp00-us network setup – default gateway assign the default gateway ip address for the cd-cp00-us. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 0.0.0.0) 10-12-09 cd-cp00-us network...

  • Page 725

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 699 84-10-01 tos setup – tos mode when input data is set to 1, protocol 7 is invalid. When data is set to 2, protocols 2~6 are invalid. 0 = disable (invalid) 1 = ip precedence 2 = diffserv (default = 0) 84-10-07 tos setup – priority (d.S.C.P. ...

  • Page 726

    Issue 5.0 univerge sv8100 2 - 700 ip multiline station (sip) 84-22-04 dt700 multiline logon information setup – log off when the registration mode (10-46-01) is set to manual, and the phone prompts for a login, the previous user id appears so the user only has to enter the password. When enabled, th...

  • Page 727

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 701 ip multiline station (sip) with napt program number program name description/comments assigned data level 1 2 3 10-12-03 cd-cp00-us network setup – default gateway assign the default gateway ip address for the cd-cp00-us. 0.0.0.0 ~ 126.255...

  • Page 728

    Issue 5.0 univerge sv8100 2 - 702 ip multiline station (sip) 10-12-10 cd-cp00-us network setup – subnet mask set the subnet mask of the ipla. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.25...

  • Page 729

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 703 10-20-01 lan setup for external equipment – tcp port define the tcp port (0~65535) when communicating to the smdr (type 5). 0~65535 default: external device 1 (cti server) = 0 external device 2 (acd mis) = 4000 external device 5 (smdr outp...

  • Page 730

    Issue 5.0 univerge sv8100 2 - 704 ip multiline station (sip) 10-58-02 network address – subnet mask this program sets the local area network of the dt700 terminal when the system has a nat router and a local router. 128.0.0.0 / 192.0.0.0 224.0.0.0 / 240.0.0.0 248.0.0.0 / 252.0.0.0 254.0.0.0 / 255.0....

  • Page 731

    Univerge sv8100 issue 5.0 ip multiline station (sip) 2 - 705 in addition to the above programming, define the programming options as required for the system features. Refer to the univerge sv8100 programming manual and the univerge sv8100 networking manual for programming details. Operation refer to...

  • Page 732

    Issue 5.0 univerge sv8100 2 - 706 ip multiline station (sip) this page intentionally left blank.

  • Page 733

    Univerge sv8100 issue 5.0 ip single line telephone (sip) 2 - 707 ip single line telephone (sip) description sip (session initiation protocol) is used for voice over internet protocol. It is defined by the ietf (internet engineering task force) rfc3261. Other rfc designations, such as rfc 3842, refer...

  • Page 734

    Issue 5.0 univerge sv8100 2 - 708 ip single line telephone (sip) the pz-( )ipla contains a regular tcp/rtp/ip stack that can handle real time media. The pz-( )ipla daughter board is an end-point on the ip network from the network administration perspective. The cd-cp00-us uses sip protocol to provid...

  • Page 735

    Univerge sv8100 issue 5.0 ip single line telephone (sip) 2 - 709 conditions sip stations which support rfc 3842 (message waiting) receive message waiting lamp indications. Sip station – pz-32ipla, pz-64ipla or pz-128ipla does not support nat traversal. Sip station – pz-32ipla, pz-64ipla or pz-128ipl...

  • Page 736

    Issue 5.0 univerge sv8100 2 - 710 ip single line telephone (sip) system availability terminals sip terminals compliant with rfc 3261, rfc 3262, rfc 3264 (session description protocol), rfc 1889 (real time protocol). Cd-cp00-us pz-32ipla, pz-64ipla or pz-128ipla. Related features none guide to featur...

  • Page 737

    Univerge sv8100 issue 5.0 ip single line telephone (sip) 2 - 711 10-12-09 cd-cp00-us network setup – ip address set for ipla. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254 (default = 172.16.0.10) 10-12-10 cd-cp00-us network setup – subnet mask define the media gat...

  • Page 738

    Issue 5.0 univerge sv8100 2 - 712 ip single line telephone (sip) 10-19-01 voip dsp resource selection select type of ipla dsp resource. This program setting has no affect on the terminal/trunk port assignment or usage. 0 = common use for both ip extensions and trunks 1 = ip extension 2 = sip trunk 3...

  • Page 739

    Univerge sv8100 issue 5.0 ip single line telephone (sip) 2 - 713 voip tos setup: the univerge sv8100 supports quality of service (qos) marking for the session initiation protocol (sip). Ip extension numbering: sip extension codec information: program number program name description/comments assigned...

  • Page 740

    Issue 5.0 univerge sv8100 2 - 714 ip single line telephone (sip) 84-19-04 sip extension codec information basic setup – g.711 jitter buffer (min) define g.711 jitter buffer minimum accepted value. 0~160ms (default = 20) 84-19-05 sip extension codec information basic setup – g.711 jitter buffer (aver...

  • Page 741

    Univerge sv8100 issue 5.0 ip single line telephone (sip) 2 - 715 84-19-26 sip extension codec information basic setup – tx gain define tx gain values – adjusting this value increases or decreases volume levels for the receiving party. Consult the univerge sv8100 programming manual for transmit gain ...

  • Page 742

    Issue 5.0 univerge sv8100 2 - 716 ip single line telephone (sip) sip extension basic information setup: 84-19-36 sip extension ip codec information basic setup – g.722 jitter buffer (average) define the average setting for the g.722 jitter buffer. 0~160ms (default = 60) 84-19-37 sip extension ip cod...

  • Page 743

    Univerge sv8100 issue 5.0 ip single line telephone (sip) 2 - 717 ip phone configuration: 84-20-05 sip extension basic information setup – expire value of invite define the time out response value for sip invite. 0~256 (seconds) (default = 180) 84-26-01 ipl basic setup – ip address assign the ip addr...

  • Page 744

    Issue 5.0 univerge sv8100 2 - 718 ip single line telephone (sip) 15-05-02 ip telephone terminal basic data setup – ip phone fixed port assignment mac address of registered mlt sip phone is stored and/or can input the mac address of an mlt sip phone so when it comes online it is provided with the ext...

  • Page 745

    Univerge sv8100 issue 5.0 ip single line telephone (sip) 2 - 719 sip phone example 15-05-18 ip telephone terminal basic data setup – ip duplication allowed group for an adapter that has one ip address coming into it but multiple extensions off of it. Assign all the extensions to a group so the cpu k...

  • Page 746

    Issue 5.0 univerge sv8100 2 - 720 ip single line telephone (sip) the following menu items require programming in your sip ip phone (consult sip phone vendor specific documentation): program/ item no. Description/selection default assigned data comments 1 ip address 0.0.0.0 enter a static ip address ...

  • Page 747

    Univerge sv8100 issue 5.0 ip trunk – (sip) session initiation protocol 2 - 721 ip trunk – (sip) session initiation protocol description the univerge sv8100 ip trunk sip package sends the real time voice over the corporate lan or wan. The voice from the telephone is digitized and then put into frames...

  • Page 748

    Issue 5.0 univerge sv8100 2 - 722 ip trunk – (sip) session initiation protocol system availability terminals all multiline terminals required component(s) related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programm...

  • Page 749

    Univerge sv8100 issue 5.0 ip trunk – (sip) session initiation protocol 2 - 723 10-12-05 cd-cp00-us network setup – nic interface set up the nic interface. 0 = auto detect 1 = 100mbps, full duplex 2 = 100mbps, half duplex 3 = 10mbps, full duplex 4 = 10mbps, half duplex (default = 0) 10-12-06 cd-cp00-...

  • Page 750

    Issue 5.0 univerge sv8100 2 - 724 ip trunk – (sip) session initiation protocol 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0...

  • Page 751

    Univerge sv8100 issue 5.0 ip trunk – (sip) session initiation protocol 2 - 725 10-19-01 voip dsp resource selection select type of ipla dsp resource. This program setting has no affect on the terminal/trunk port assignment or usage. 0 = common use for both ip extensions and trunks 1 = ip extension 2...

  • Page 752

    Issue 5.0 univerge sv8100 2 - 726 ip trunk – (sip) session initiation protocol 10-28-05 sip system information setup – domain assignment define the domain assignment. This entry is determined by what information the sip carrier provides. If the sip carrier provides a server name: sipconnect-sca@l0.C...

  • Page 753

    Univerge sv8100 issue 5.0 ip trunk – (sip) session initiation protocol 2 - 727 10-29-06 sip server information setup – registrar ip address define the registrar ip address. The carrier may provide an ip address. In most cases, a domain name is used so this entry is left at the default. 0.0.0.0 ~ 126...

  • Page 754

    Issue 5.0 univerge sv8100 2 - 728 ip trunk – (sip) session initiation protocol 10-30-03 sip authentication information – password enter the authentication password provided by the sip carrier. When the univerge sv8100 registers its own id with the carrier sip server or makes an outgoing call via the...

  • Page 755

    Univerge sv8100 issue 5.0 ip trunk – (sip) session initiation protocol 2 - 729 11-01-01 system numbering – service code set the system internal (intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other ...

  • Page 756

    Issue 5.0 univerge sv8100 2 - 730 ip trunk – (sip) session initiation protocol 22-02-01 incoming call trunk setup assign the incoming trunk type for each trunk. Trunks 1~200 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6 = delayed vrs 7 = ani/dn...

  • Page 757

    Univerge sv8100 issue 5.0 ip trunk – (sip) session initiation protocol 2 - 731 84-06-02 pva data setting – rtcp port number define the media gateway starting rtcp port number . The rtcp port number must be the (rtp port number + 1). Rtp port number + 1 (default = 10021) 84-06-04 pva data setting – f...

  • Page 758

    Issue 5.0 univerge sv8100 2 - 732 ip trunk – (sip) session initiation protocol 84-10-05 tos setup – high reliability 1 = optimize for reliability routing. 0~1 0 = normal reliability 1 = low reliability (default = 0) 84-10-07 tos setup – priority (d.S.C.P. - differentiated services code point) dscp (...

  • Page 759

    Univerge sv8100 issue 5.0 ip trunk – (sip) session initiation protocol 2 - 733 84-13-11 sip trunk codec information basic setup – g.729 jitter buffer (max) set the maximum g.729 jitter buffer. 0~270ms (default = 80) 84-13-17 sip trunk codec information basic setup – jitter buffer mode set the jitter...

  • Page 760

    Issue 5.0 univerge sv8100 2 - 734 ip trunk – (sip) session initiation protocol 84-13-32 sip trunk codec information basic setup – dtmf relay mode determine the dtmf setup. 0 = disable 1 = rfc2833 (default = 0) 84-13-33 sip trunk codec information basic setup – number of g.722 audio frames define the...

  • Page 761

    Univerge sv8100 issue 5.0 ip trunk – (sip) session initiation protocol 2 - 735 84-14-07 sip trunk basic information setup – session timer value set the session timer value. 1~ 65535 seconds (default = 0) 84-14-08 sip trunk basic information setup – minimum session timer value set the minimum session...

  • Page 762

    Issue 5.0 univerge sv8100 2 - 736 ip trunk – (sip) session initiation protocol operation none 84-26-02 ipl basic setup – rtp port number define the tcp port number for rtp to use for each dsp. Only even numbered ports are supported. 0~65534 defaults: voip gw1 = 10020 voip gw2 = 10052 voip gw3 = 1008...

  • Page 763: Ip Trunk – H.323

    Univerge sv8100 issue 5.0 ip trunk – h.323 2 - 737 ip trunk – h.323 description h.323 is an international telecommunication union (itu) standard for packet based multimedia communication systems. The univerge sv8100 can use h.323 to connect to another univerge sv8100 system or a third-party product....

  • Page 764

    Issue 5.0 univerge sv8100 2 - 738 ip trunk – h.323 conditions a maximum of 128 ip trunks are supported in the sv8100. Calling party name is not provided for outgoing calls on sip trunks. System availability terminals all multiline terminals required component(s) cpu with pz-32ipla, pz-64ipla or pz-1...

  • Page 765

    Univerge sv8100 issue 5.0 ip trunk – h.323 2 - 739 10-03-02 etu setup (ipla pkg) – trunk type define if the ip trunks are h.323 or sip. 0 = h.323 1 = sip (default = 1) 10-12-03 cd-cp00-us network setup – default gateway assign the default gateway ip address for the cd-cp00-us. 0.0.0.0 ~ 126.255.255....

  • Page 766

    Issue 5.0 univerge sv8100 2 - 740 ip trunk – h.323 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255...

  • Page 767

    Univerge sv8100 issue 5.0 ip trunk – h.323 2 - 741 10-23-01 sip system interconnection setup – system interconnection determine if the system is interconnected to another system. 0 = no (disable) 1 = yes (enable) (default = 0) 10-23-02 sip system interconnection setup – ip address define the ip addr...

  • Page 768

    Issue 5.0 univerge sv8100 2 - 742 ip trunk – h.323 20-09-02 class of service options (incoming call service) – caller id display turn off or on the caller id display at an extension. 0 = off 1 = on (default = 0 for cos 1~15) 21-17-01 ip trunk (sip) calling party number setup for trunk assign the cal...

  • Page 769

    Univerge sv8100 issue 5.0 ip trunk – h.323 2 - 743 44-02-03 dial analysis table for ars/ f-route access – additional data if a service type is selected in program 44-02-02, set the additional data, if required, for the pre-transaction table for selecting ars/f-route (24 digits max: 1~9, 0  # , @). ...

  • Page 770

    Issue 5.0 univerge sv8100 2 - 744 ip trunk – h.323 84-01-11 h.323 trunk basic information setup – number of g.723 audio frames define the number of g.723 audio frames for h.323. 1~2 (default = 1) 84-01-12 h.323 trunk basic information setup – g.723 vad mode define the g.723 vad mode for h.323. 0 = d...

  • Page 771

    Univerge sv8100 issue 5.0 ip trunk – h.323 2 - 745 84-01-25 h.323 trunk basic information setup – echo canceller tail size define the echo canceller tail size for h.323. 1 = 4ms 2 = 8ms 3 = 16ms 4 = 32ms 5 = 64ms 6 = 128ms (default = 6) 84-01-26 h.323 trunk basic information setup – echo canceller n...

  • Page 772

    Issue 5.0 univerge sv8100 2 - 746 ip trunk – h.323 84-01-41 h.323 trunk basic information setup – fax communication no communication time-out define the fax communication no communication time-out for h.323. 10~32000 seconds (default = 30) 84-01-43 h.323 trunk basic information setup – high-speed si...

  • Page 773

    Univerge sv8100 issue 5.0 ip trunk – h.323 2 - 747 84-01-54 h.323 trunk basic information setup – nsf superscription define the nsf superscription for h.323. 0 = disable 1 = enable (default = 0) 84-01-55 h.323 trunk basic information setup – ecm (error correction mode) define the ecm (error correcti...

  • Page 774

    Issue 5.0 univerge sv8100 2 - 748 ip trunk – h.323 operation none 84-01-66 h.323 trunk basic information setup – g.722 jitter buffer (average) define the g.722 jitter buffer (average) for h.323. 0~160ms (default = 60) 84-01-67 h.323 trunk basic information setup – g.722 jitter buffer (max) define th...

  • Page 775: Ipk/ipk II Migration

    Univerge sv8100 issue 5.0 ipk/ipk ii migration 2 - 749 ipk/ipk ii migration description the ipk/ipk ii migration package allows the user of an existing nec ipk/ipk ii platform to utilize the enhanced capabilities of the sv8100. Conditions ipk/ipk ii migration feature available with version 2500 or h...

  • Page 776

    Issue 5.0 univerge sv8100 2 - 750 ipk/ipk ii migration figure 2-13 sv8100 to ipk/ipk ii connection illustrates a typical connection layout of the sv8100 and ipk/ipk ii. Table 2-19 ipk ii supported hardware provides a listing of the ipk ii hardware supported. Figure 2-13 sv8100 to ipk/ipk ii connecti...

  • Page 777

    Univerge sv8100 issue 5.0 ipk/ipk ii migration 2 - 751 sli slib(4)/slie(4)-u10 4-port single line interface y sli(8)-u10 8-port single line interface y slib(4)/slie(4)-u10 (f/w 1.74 or above) 4-port single line interface y opx opx(2)-u10 off-premise extension interface y coi coi(4)-u( ) co/pbx line ...

  • Page 778

    Issue 5.0 univerge sv8100 2 - 752 ipk/ipk ii migration table 2-20 supported optional equipment (via mgn-u10 etu) provides a listing of the dtu/dtp and dth/dtr optional equipment supported for terminals connected to the ipk/ipk ii ksu’s. Table 2-21 supported optional equipment provides a listing of t...

  • Page 779

    Univerge sv8100 issue 5.0 ipk/ipk ii migration 2 - 753 default setting disabled system availability terminals dtu/dtp series e (version 2.51 or higher) dth/dtr series i required component(s) the mgn-u10 etu board requires the cd-cp00-us, pz-me50-us and pz-bs10 blades to be installed in the chs2u-us ...

  • Page 780

    Issue 5.0 univerge sv8100 2 - 754 ipk/ipk ii migration this page intentionally left blank.

  • Page 781: Isdn Compatibility

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 755 isdn compatibility description isdn-bri integrated service digital network – basic rate interface (isdn-bri) is a public switched telephone network (pstn) service that provides two b channels and a d channel (2b + d) for voice call trunking. The b...

  • Page 782

    Issue 5.0 univerge sv8100 2 - 756 isdn compatibility calling party name if programmed, calling party name allows the station name to be sent out over the isdn network. A system wide name can be programmed to be sent over the network or the name can be defined on a per station basis. If both are prog...

  • Page 783

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 757 if fractional pri has the number of ports changed, the trunk port number might change if they become split or fit into an empty gap of trunk ports. For example, if you have a cd-4cot + pz-4cot for trunks ports 1~8 and 17~24 and the pri (12 ports) ...

  • Page 784

    Issue 5.0 univerge sv8100 2 - 758 isdn compatibility refer to the charts below for examples: incoming call trunk number b-channel number station user 9 1 talking on tk009 10 2 11 3 12 4 13 5 14 6 15 7 16 8 17 9 18 10 19 11 20 12 21 13 22 14 …31 …23 incoming call from the network on channel 23. In mo...

  • Page 785

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 759 basic rate interface (bri) caller id name to single line telephone is not supported for isdn (brt) trunks. The system is compatible with isdn basic rate interface (bri) services. Bri services currently supported include: basic bri call control (bc...

  • Page 786

    Issue 5.0 univerge sv8100 2 - 760 isdn compatibility automatic data link failure recovery if a data link error is detected by the bri etu, the system tries to recover the data link and send the spid to the central office. To provide this enhancement, the bri etu must be able to indicate to the syste...

  • Page 787

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 761 system availability terminals not applicable required component(s) to provide isdn-pri trunk connection: cd-prta to provide isdn-bri trunk connection: cd-2bria or cd-2bria with pz-2bria nt-1 for each bri (locally provided) related features central...

  • Page 788

    Issue 5.0 univerge sv8100 2 - 762 isdn compatibility guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature p...

  • Page 789

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 763 10-03-13 etu setup (prta pkg setup) – loss of signal detection limit if the transmit/receive voltage is less than the setting in program 10-03-13, the system considers this as loss-of-signal and the pri does not come up. Note that there are differ...

  • Page 790

    Issue 5.0 univerge sv8100 2 - 764 isdn compatibility isdn – pri installation program number program name description/comments assigned data level 1 2 3 10-03-04 etu setup (prta pkg setup) – layer 3 timer type set up and confirm the basic configuration data for each cd-prta this program selects the l...

  • Page 791

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 765 10-03-20 etu setup (prta pkg setup) – network exchange selection select the isdn protocol for the isdn circuit. 0 = standard (same as ni-2) 1 = reserved 2 = reserved 3 = dms (a211) 4 = 5ess 5 = dms (a233) 6 = 4ess 7 = ni-2 (default = 0) 10-03-21 e...

  • Page 792

    Issue 5.0 univerge sv8100 2 - 766 isdn compatibility did services for either isdn – bri or pri calling party number presentation for either isdn – bri or pri program number program name description/comments assigned data level 1 2 3 22-02-01 incoming call trunk setup assign the incoming trunk type f...

  • Page 793

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 767 15-01-04 basic extension data setup – isdn caller id if program 15-01-04 and program 10-03-05 are enabled, the system includes caller id in the setup message as presentation allowed. If these options are disabled, it is presentation restricted. 0 ...

  • Page 794

    Issue 5.0 univerge sv8100 2 - 768 isdn compatibility isdn – pri network specific assignment smdr dialed digits for either isdn – bri or pri program number program name description/comments assigned data level 1 2 3 26-02-07 dial analysis table for ars/lcr – network specified parameter table define t...

  • Page 795

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 769 general isdn programs 35-02-16 smdr output options – trunk name or received dialed number determine how the smdr should print incoming calls on ani/dnis or did trunks. If set to 1, ani/dnis trunks can print dnis digits, if set to 0 trunk names are...

  • Page 796

    Issue 5.0 univerge sv8100 2 - 770 isdn compatibility operation none 20-09-03 class of service options (incoming call service) – sub address identification define whether or not an extension displays the caller sub- address. 0 = deny 1 = allow (default = 0 for cos 1~15) 20-11-11 class of service opti...

  • Page 797

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 771 programming flowchart for isdn-pri – answering calls start in 10-03-01, determine the mode of the dti( )-u40 etu (0=not set, 1=t-bus) in 10-03-03, enter '0'. In 10-03-03, enter '1'. In 10-03-04, select the layer 3 timer type (1-5). The timer value...

  • Page 798

    Issue 5.0 univerge sv8100 2 - 772 isdn compatibility should the sub-address id be displayed for incoming calls? Is smdr used? In 20-09-03, set the extension's cos to '1'. In 20-09-03, set the extension's cos to '0'. In 35-02-16, enter '0' to print the trunk port name assigned in 14-01-01 or enter '1...

  • Page 799

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 773 b do you want unanswered pri calls to reroute if unanswered? In 22-01-04, enter 0. In 22-01-04, enter 0. Reroute do not reroute in 22-08-01, enter the no-answer ring group for unanswered pri calls. In 22-04-01, assign extension to pri trunk's ring...

  • Page 800

    Issue 5.0 univerge sv8100 2 - 774 isdn compatibility programming flowchart of isdn-pri – placing calls start in 10-03-01, determine the mode of the cd-prta (0=not set, 1=t-bus). In 10-03-03, enter '0'. In 10-03-03, enter '1'. In 10-03-04, select the layer 3 timer type (1-5). The timer value is set u...

  • Page 801

    Univerge sv8100 issue 5.0 isdn compatibility 2 - 775 a should caller id be included in the call's setup message? In 15-01-04, enter 1 in 10-03-05 enter 1. In 15-01-04, enter 0 in 10-03-05 enter 0 no yes in 21-12-01, program the calling party number data (15 digits max.) for each trunk. In 20-06-01, ...

  • Page 802

    Issue 5.0 univerge sv8100 2 - 776 isdn compatibility b is the amount of time the system waits before placing the call in a talk state sufficient? In 21-01-03, enter the interval for the trunk interdigit timer. Should extension users have one-button placing of outside calls? Should extension users ha...

  • Page 803: K-Ccis – Ip

    K-ccis – ip 2 - 777 k k-ccis – ip description the system uses the pz-32ipla, pz-64ipla or pz-128ipla daughter board to connect multiple systems together over a data communication ip network (intranet). Key-common channel interoffice signaling (kccis) is used to provide telephony services between the...

  • Page 804

    Issue 5.0 univerge sv8100 2 - 778 k-ccis – ip calling from a tdm telephone across ip k-ccis to another tdm telephone uses one dsp. Calling from an ip telephone across ip k-ccis to another ip telephone uses two dsp resources at each location. As stated earlier in this document, using encryption (rtps...

  • Page 805

    Univerge sv8100 issue 5.0 k-ccis – ip 2 - 779 system availability terminals none required component(s) cd-cp00-us with pz-32ipla, pz-64ipla, or pz-128ipla daughter board related features none guide to feature programming refer to the univerge sv8100 networking manual for programming details. Operati...

  • Page 806

    Issue 5.0 univerge sv8100 2 - 780 k-ccis – ip this page intentionally left blank.

  • Page 807: K-Ccis – T1

    Univerge sv8100 issue 5.0 k-ccis – t1 2 - 781 k-ccis – t1 description key-common channel interoffice signaling (k-ccis) allows multiple systems to be connected to provide additional feature compatibility, above what normal tie lines provide. The system is configured with a 24 channel t1 connection a...

  • Page 808

    Issue 5.0 univerge sv8100 2 - 782 k-ccis – t1 multiple call forwarding – all calls – k-ccis multiple call forwarding – busy/no answer – k-ccis paging access – k-ccis quick transfer to voice mail – k-ccis station-to-station calling – k-ccis uniform numbering plan – k-ccis voice call – k-ccis voice ma...

  • Page 809

    Univerge sv8100 issue 5.0 k-ccis – t1 2 - 783 for a closed numbering plan network using f-routes, a maximum of 120 f-route tables are available allowing a maximum of 121 connected systems per k-ccis network. When a closed numbering plan network is used, a user can call another station by dialing the...

  • Page 810

    Issue 5.0 univerge sv8100 2 - 784 k-ccis – t1 trunk queuing is prohibited on a k-ccis trunk route. Routing an incoming did call directly across a k-ccis link (direct inward dialing - k-ccis) is supported only when a closed numbering plan using f-routes is used. This feature is not supported by the c...

  • Page 811

    Univerge sv8100 issue 5.0 k-ccis – t1 2 - 785 the following table shows the chassis system software compatibility with cd-ccta firmware and k-ccis feature compatibility. Related features t1 trunking (with ani/dnis compatibility) universal slots guide to feature programming refer to the univerge sv81...

  • Page 812

    Issue 5.0 univerge sv8100 2 - 786 k-ccis – t1 this page intentionally left blank.

  • Page 813: Last Number Redial

    Last number redial 2 - 787 l last number redial description last number redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last number redial saves in system memory the last...

  • Page 814

    Issue 5.0 univerge sv8100 2 - 788 last number redial conditions redial list requires the use of a display telephone. Non-display and single line telephones cannot use this feature. When using automatic route selection, ars selects the trunk for the call unless the user preselects. Default setting en...

  • Page 815

    Univerge sv8100 issue 5.0 last number redial 2 - 789 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature p...

  • Page 816

    Issue 5.0 univerge sv8100 2 - 790 last number redial 2. To redial the last number, press # . - or - search for the desired number from the redial list by pressing redial or volume  or volume keys. - or - press the left cursor key once and the volume  or volume  keys to find number. 3. Lift the ha...

  • Page 817: Licensing

    Univerge sv8100 issue 5.0 licensing 2 - 791 licensing description licenses are used to activate certain features and applications for the univerge sv8100. The univerge sv8100 system provides the following licenses: system licenses: system capacity max port – this licenses the system for up to 712 po...

  • Page 818

    Issue 5.0 univerge sv8100 2 - 792 licensing voice mail (embedded) vrs channels – this licenses the number of vrs channels that be used in the system. Inmail channels – this licenses the number of inmail channels that be used in the system. Vrs/inmail multi-language – this licenses the number of lang...

  • Page 819

    Univerge sv8100 issue 5.0 licensing 2 - 793 comm analyst migration from ipk ii ces – this licenses the migration of the ipkii ces to communication analyst. Comm analyst additional 256 stations – this licenses the communications analyst to upgrade from 256 stations to 512 stations to report. Acd mis ...

  • Page 820

    Issue 5.0 univerge sv8100 2 - 794 licensing if the date is changed in program 10-01-xx, while the license is in effect, to a date after the end date specified when the license was generated, the system resets when it is applied (transfer key pressed), not when exiting program mode. When the system t...

  • Page 821

    Univerge sv8100 issue 5.0 licensing 2 - 795 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmin...

  • Page 822

    Issue 5.0 univerge sv8100 2 - 796 licensing table 2-23 license information license code license name reset required min max note 0001 max. Port yes on/off 0002 netlink yes 1 49 0007 hotel/motel (pms) yes on/off 0008 smdr on/off 0009 remote upgrade yes on usb drive required to load software 0014 256 ...

  • Page 823

    Univerge sv8100 issue 5.0 licensing 2 - 797 1409 ums amis/plus net on/off 1410 ums tts language 1 10 1424 ums lite 2 basic on/off 1425 ums lite ch 1 8 ums port license. The lite license does not support text-to-speech, networking and will support up to two ports for fax. 1426 ums lite 2up on/off 2-p...

  • Page 824

    Issue 5.0 univerge sv8100 2 - 798 licensing operation there are four different ways to activate the licenses in the system: manual enter software key code 1. In program 10-48-01 enter the software key code. 2. In program 10-48-02 enter the activation code. 3. In program 10-48-03 enter the feature co...

  • Page 825

    Univerge sv8100 issue 5.0 licensing 2 - 799 3. Install the usb drive onto the cd-cp00-us. 4. In program 10-49-01 assign to 1 and then hit transfer. Multiple license files can be loaded at the same time. Upload the license file via webpro/pcpro 1. Manually register the software key. 2. Save the licen...

  • Page 826

    Issue 5.0 univerge sv8100 2 - 800 licensing this page intentionally left blank.

  • Page 827: Line Preference

    Univerge sv8100 issue 5.0 line preference 2 - 801 line preference description line preference determines how a multiline terminal user places and answers calls. Line preference has two types: incoming line preference or outgoing line preference. Incoming line preference incoming line preference esta...

  • Page 828

    Issue 5.0 univerge sv8100 2 - 802 line preference default setting enabled system availability terminals multiline terminals required component(s) none related features direct inward line (dil) ring groups trunk groups.

  • Page 829

    Univerge sv8100 issue 5.0 line preference 2 - 803 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature prog...

  • Page 830

    Issue 5.0 univerge sv8100 2 - 804 line preference 14-07-01 trunk access map setup for outgoing line preference and auto-answer of non-ringing lines, set up the trunk access maps. 0 = no access 1 = outgoing access only 2 = incoming access only 3 = access only when trunk on hold 4 = outgoing access an...

  • Page 831

    Univerge sv8100 issue 5.0 line preference 2 - 805 operation ringing trunk or intercom (icm) call: lift the handset or press speaker. The setting assigned for program 15-02-10 and program 22-01-01 determines which call is answered first. 22-01-01 system options for incoming calls – incoming call prio...

  • Page 832

    Issue 5.0 univerge sv8100 2 - 806 line preference this page intentionally left blank.

  • Page 833: Long Conversation Cutoff

    Univerge sv8100 issue 5.0 long conversation cutoff 2 - 807 long conversation cutoff description for incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires. ...

  • Page 834

    Issue 5.0 univerge sv8100 2 - 808 long conversation cutoff related features central office calls, answering central office calls, placing direct inward system access (disa) multiple trunk types warning tone for long conversation guide to feature programming the level 1, level 2 and level 3 columns i...

  • Page 835

    Univerge sv8100 issue 5.0 long conversation cutoff 2 - 809 operation this feature is automatic once it is programmed. 20-13-03 class of service options (supplementary service) – long conversation cutoff (outgoing) turn off or on an extension user ability to use long conversation cutoff for outgoing ...

  • Page 836

    Issue 5.0 univerge sv8100 2 - 810 long conversation cutoff this page intentionally left blank.

  • Page 837: Maintenance

    Maintenance 2 - 811 m maintenance description the univerge sv8100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. Pcpro can remotely access the univerge sv8100 for maintenance and diagnostics. Within pcpro, the debug terminal can ...

  • Page 838

    Issue 5.0 univerge sv8100 2 - 812 maintenance related features none guide to feature programming none operation none.

  • Page 839: Meet Me Conference

    Univerge sv8100 issue 5.0 meet me conference 2 - 813 meet me conference description with meet me conference, an extension user can set up a conference with their current call and up to 31 other internal or external parties. Each party joins the conference by dialing a meet me conference code. Meet m...

  • Page 840

    Issue 5.0 univerge sv8100 2 - 814 meet me conference guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature p...

  • Page 841

    Univerge sv8100 issue 5.0 meet me conference 2 - 815 operation meet me external conference to make a meet me external conference: multiline terminal 1. While on a call, press conf softkey. 2. Dial 1 and the combined paging zone code 1~8 (for internal/external zones 1~8) or 0 (for internal/external a...

  • Page 842

    Issue 5.0 univerge sv8100 2 - 816 meet me conference meet me internal conference to make a meet me internal conference: multiline terminal 1. While on a call, press conf softkey. 2. Dial 1 and the combined paging zone code 1~8 (for internal/external zones 1~8) or 0 (for internal/external all call). ...

  • Page 843: Meet Me Paging

    Univerge sv8100 issue 5.0 meet me paging 2 - 817 meet me paging description meet me paging allows an extension user to page a co-worker and privately meet with them on a page zone. The paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one els...

  • Page 844

    Issue 5.0 univerge sv8100 2 - 818 meet me paging meet me paging transfer paging, external paging, internal programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most...

  • Page 845

    Univerge sv8100 issue 5.0 meet me paging 2 - 819 for additional programming information on paging, refer to the paging, external and paging, internal features. Operation meet me external page to make a meet me external page: 1. At multiline terminal, press speaker or pick up the handset. - or - at t...

  • Page 846

    Issue 5.0 univerge sv8100 2 - 820 meet me paging 2. Dial 703 and the external paging zone code (1~8 or 0 for all call). - or - dial 1 and the combined paging zone code 1~8 (for internal/external zones 1~8) or 0 (for internal/external all call). 3. Announce the zone. - or - 1. At the multiline termin...

  • Page 847

    Univerge sv8100 issue 5.0 meet me paging 2 - 821 to join a meet me internal page: 1. At the multiline terminal, press speaker or pick up the handset. - or - at the single line telephone, lift the handset. 2. Dial 763 (if your extension is in the zone called). - or - dial 764 and the zone number (if ...

  • Page 848

    Issue 5.0 univerge sv8100 2 - 822 meet me paging this page intentionally left blank.

  • Page 849: Meet Me Paging Transfer

    Univerge sv8100 issue 5.0 meet me paging transfer 2 - 823 meet me paging transfer description if a user wants to transfer a call to a co-worker but they do not know where the co-worker is, they can use meet me paging transfer. With meet me paging transfer, the user can page the co-worker and have th...

  • Page 850

    Issue 5.0 univerge sv8100 2 - 824 meet me paging transfer related features meet me conference meet me paging paging, external paging, internal programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming thi...

  • Page 851

    Univerge sv8100 issue 5.0 meet me paging transfer 2 - 825 11-12-21 service code setup (for service access) – meet-me answer to specified internal paging group customize the service codes used for meet-me answer to specified internal paging group service access. Mlt, slt (default = 764) 11-12-22 serv...

  • Page 852

    Issue 5.0 univerge sv8100 2 - 826 meet me paging transfer for additional programming information on paging, refer to the paging, external and paging, internal features. Operation meet me external paging transfer to make a meet me external paging transfer: 1. At the multiline terminal, while on a cal...

  • Page 853

    Univerge sv8100 issue 5.0 meet me paging transfer 2 - 827 3. Dial the announced external paging zone (0~8). The paging party is connected. 4. Stay on the line. From a multiline terminal, press transfer or the transfer softkey. - or - from a single line telephone, hang up. The party is transferred. M...

  • Page 854

    Issue 5.0 univerge sv8100 2 - 828 meet me paging transfer 2. Dial 763 (if your extension is in the zone called). - or - dial 764 and the zone number (if your extension is not in the zone called). - or - press the meet me conference/paging pickup key (program 15-07 or sc 751: 23) if your extension is...

  • Page 855: Memo Dial

    Univerge sv8100 issue 5.0 memo dial 2 - 829 memo dial description on an outside call, memo dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial directory assistance and ask for a client’s teleph...

  • Page 856

    Issue 5.0 univerge sv8100 2 - 830 memo dial related features central office calls, placing last number redial save number dialed guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most comm...

  • Page 857

    Univerge sv8100 issue 5.0 memo dial 2 - 831 to call a stored memo dial number: 1. Do not lift the handset. 2. Press the memo dial key (program 15-07 or sc 751: 31). 3. Press speaker. The stored number dials out only if you store a trunk access code before the number. - or - press the line key. The s...

  • Page 858

    Issue 5.0 univerge sv8100 2 - 832 memo dial this page intentionally left blank.

  • Page 859: Message Waiting

    Univerge sv8100 issue 5.0 message waiting 2 - 833 message waiting description an extension user can leave a message waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing mw lamp at the called extension and a steadily lit mw lamp on the calling ex...

  • Page 860

    Issue 5.0 univerge sv8100 2 - 834 message waiting conditions reminder messages require a dsp daughter board for vrs messages. Analog ports from apa or apr adapters do not provide message waiting lamping. When a user responds to a message waiting, the system does not cancel the message waiting indica...

  • Page 861

    Univerge sv8100 issue 5.0 message waiting 2 - 835 required component(s) none related features handsfree answerback/forced intercom ringing hotel/motel programmable function keys um8000 mail vm8000 inmail voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 column...

  • Page 862

    Issue 5.0 univerge sv8100 2 - 836 message waiting 11-11-11 service code setup (for setup/ entry operation) – cancel message waiting cancel message waiting used for registration and setup. Mlt, slt (default = 771) 11-16-07 single digit service code setup – message waiting customize the message waitin...

  • Page 863

    Univerge sv8100 issue 5.0 message waiting 2 - 837 operation to leave a message waiting: 1. Call busy or unanswered extension. 2. Dial 0 or press the message waiting key (program 15-07 or sc 751: 38). 3. Hang up. With multiline terminal telephones, the message waiting led lights. 20-06-01 class of se...

  • Page 864

    Issue 5.0 univerge sv8100 2 - 838 message waiting to answer a message waiting: when you have a message, your message waiting led flashes fast for multiline terminals. 1. At the multiline terminal, press speaker and dial 0. - or - press the message waiting key (program 15-07 or sc 751: 38). - or - at...

  • Page 865

    Univerge sv8100 issue 5.0 message waiting 2 - 839 to check your messages: 1. Press message key or the mw (message waiting) softkey. 2. Dial 0. You can have any combination of the message types in the table below on your telephone. 3. Press vol  or vol  to scroll through your display. 4. When you f...

  • Page 866

    Issue 5.0 univerge sv8100 2 - 840 message waiting this page intentionally left blank.

  • Page 867: Mh240 Wireless Ip Telephone

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 841 mh240 wireless ip telephone description the mh240 wireless ip telephone is a wireless ip multiline terminal. The wl1700 controller is the equipment that controls additional wl1500 access points (aps) and has it’s own internal ap. The wl17...

  • Page 868

    Issue 5.0 univerge sv8100 2 - 842 mh240 wireless ip telephone call admission control (cac) the combination of wl1700 and mh240 provides call admission control, which regulates addition of new voip sessions on ap radios. Cac can be used to ensure voip sessions by limiting the number of active voice s...

  • Page 869

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 843 coverage the required number and placement of aps in a given environment is driven by several factors, including the intended coverage area, system capacity, power output, physical environment, and radio mode. Many enterprise wi-fi networ...

  • Page 870

    Issue 5.0 univerge sv8100 2 - 844 mh240 wireless ip telephone key confirmation tone is provided by the mh240 and not by the sv8100 system programming. The backlight led duration is provided by the mh240 and not by the sv8100 system programming. Call history is stored on the mh240, not in the sv8100 ...

  • Page 871

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 845 program 10-46-01 must be set to 1 (auto) or 2 (manual) for multiple logon to work. When three ports are assigned the same personal id index in program 15-05-27, if program 15-05-26 is not set for those ports, the terminal types will be as...

  • Page 872

    Issue 5.0 univerge sv8100 2 - 846 mh240 wireless ip telephone call forwarding with follow me x call forwarding, off-premise x call forwarding/do not disturb override x call monitoring x call redirect x call waiting/camp-on x callback x caller id x caller id history button (08) not supported on first...

  • Page 873

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 847 delayed ringing x department calling x department step calling x dial pad confirmation tone x this is supported, but is a local setting in the mh240. Dial tone detection n/a dialing number preview x limitation is that mh240 can input 32 d...

  • Page 874

    Issue 5.0 univerge sv8100 2 - 848 mh240 wireless ip telephone d term cordless lite ii terminal n/a e911 compatibility x to cancel the e911 alarm, from the mh240 press the hold key. Electra elite ipk terminals n/a facsimile co branch connection n/a flash x flexible system numbering x flexible timeout...

  • Page 875

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 849 hotline x howler tone service x will not play tone. Intercom x mh240 cannot be called by a voice call. Also, if the mh240 has an icm key programmed on it and they place an internal call on hold the cnf key will not flash anymore. It will ...

  • Page 876

    Issue 5.0 univerge sv8100 2 - 850 mh240 wireless ip telephone mobile extension x multiple trunk types x music on hold x mh240 listens to local music it cannot use the system moh. Name storing x service code 700 is not supported on first release for mh240's. Night service x mh240 does not display the...

  • Page 877

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 851 reverse voice over x ring groups x ringdown extension, internal/external x room monitor x mh240 cannot initiate a room monitor. Save number dialed x secondary incoming extension x secretary call (buzzer) x on a dterm you press help and th...

  • Page 878

    Issue 5.0 univerge sv8100 2 - 852 mh240 wireless ip telephone station relocation x the code can not be dialed from the mh240 in first release. In the future, this will be added. However, you can dial this code from another phone and swap the extensions. Sv8100 communications analyst enterprise x sv8...

  • Page 879

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 853 refer to the following tables for a listing of the function codes supported by the mh240. Uniform numbering network x universal slots n/a user programming ability x virtual extensions x vm8000 inmail x vm8000 inmail park and page x voice ...

  • Page 880

    Issue 5.0 univerge sv8100 2 - 854 mh240 wireless ip telephone 07 conference key x 08 incoming call log x 09 day/night mode switch x 10 call forward – immediate x 11 call forward – busy x 12 call forward – no answer x 13 call forward – busy/no answer x 14 call forward – both ring x 15 follow me x 18 ...

  • Page 881

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 855 37 dnd/fwd override call x 38 message waiting x 39 room monitoring x 40 handset transmission cutoff x 41 buzzer x 42 boss – secretary call x 43 series call x 44 common hold x 45 exclusive x 46 department group log out x 47 reverse voice o...

  • Page 882

    Issue 5.0 univerge sv8100 2 - 856 mh240 wireless ip telephone 67 --- not used --- 68 --- not used --- 70 --- not used --- 71 --- not used --- 72 keypad facility key x 73 keypad hold key x 74 keypad retrieve key x 75 keypad conference key x 76 --- not used --- 77 voice mail (in-skin) x 78 conversatio...

  • Page 883

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 857 refer to the following tables for the service code setup listing supported by the mh240. Table 2-26 program 15-07 function codes (service code 752) function number function name supported not supported 00 icm key x 01 trunk key x 02 trunk...

  • Page 884

    Issue 5.0 univerge sv8100 2 - 858 mh240 wireless ip telephone 06 setting the automatic transfer for each trunk line x 07 canceling the automatic transfer for each trunk line x 08 setting the destination for automatic trunk transfer x 09 charging cost display by the supervisor x 10 --- not used --- 1...

  • Page 885

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 859 32 set private call refuse x 33 entry caller id refuse x 34 set caller id refuse x 35 dial-in mode switching x 36 change the guidance message number on voice mail auto attendant x 41 date setting x 42 maintenance service x table 2-28 prog...

  • Page 886

    Issue 5.0 univerge sv8100 2 - 860 mh240 wireless ip telephone 17 programmable function key programming (2-digit service codes) x 18 bgm on/off x 19 key touch tone on/off x 20 change incoming co and icm ring tones x 21 check incoming ring tones x 22 extension name programming x 23 second call for did...

  • Page 887

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 861 42 --- not used --- 43 headset mode switching x 44 auto attendant x 45 set/cancel call forward all (split) x 46 set/cancel call forward busy (split) x 47 set/cancel call forward no answer (split) x 48 set/cancel call forward busy no answe...

  • Page 888

    Issue 5.0 univerge sv8100 2 - 862 mh240 wireless ip telephone table 2-29 program 11-12 service code setup (service access) function number function name supported not supported 01 bypass call x 02 conference x 03 override (off-hook signaling) x 04 set camp-on x 05 cancel camp-on x 06 switching of vo...

  • Page 889

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 863 28 call pickup for another group x 29 direct extension call pickup x 30 specified trunk answer x 31 park hold x 32 answer for park hold x 33 group hold x 34 answer for group hold x 35 station park hold x 36 door box access x 37 common can...

  • Page 890

    Issue 5.0 univerge sv8100 2 - 864 mh240 wireless ip telephone 56 e911 alarm shut off x 57 tandem trunking x 58 transfer into conference x 59 trunk drop operation for slt x table 2-30 program 11-13 service code setup (acd) function number function name supported not supported 01 acd log in/log out (f...

  • Page 891

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 865 04 cancel dnd for other extension x 05 set wake up call for own extension x 06 cancel wake up call for own extension x 07 set wake up call for other extension x 08 cancel wake up call for other extension x 09 set room to room call restric...

  • Page 892

    Issue 5.0 univerge sv8100 2 - 866 mh240 wireless ip telephone ring tones the mh240 has three different ring tone settings; internal, external, and non-notification. Different types of incoming calls can ring differently depending on the setting in program 15-05-28. 10 --- not used --- 11 ethernet po...

  • Page 893

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 867 ring tones with program 15-05-28 enabled call type program 22-02-01 caller id ring pattern when call forward busy to the mh240 when call forward no answer to the mh240 analog trunk call 0: normal with caller id non-notification normal cal...

  • Page 894

    Issue 5.0 univerge sv8100 2 - 868 mh240 wireless ip telephone isdn trunk call 0: normal with caller id external ring normal call does not support busy transfer external ring without caller id non-notification normal call does not support busy transfer non-notification 1: vrs with caller id external ...

  • Page 895

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 869 ring tones with program 15-05-28 disabled call type program 22-02-01 caller id ring pattern when call forward busy to the mh240 when call forward no answer to the mh240 analog trunk call 0: normal with caller id internal ring normal call ...

  • Page 896

    Issue 5.0 univerge sv8100 2 - 870 mh240 wireless ip telephone default setting none isdn trunk call 0: normal with caller id internal ring normal call does not support busy transfer internal ring without caller id internal ring normal call does not support busy transfer internal ring 1: vrs with call...

  • Page 897

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 871 system availability terminals mh240 wireless ip terminals required component(s) cpu with pz-32ipla, pz-64ipla or pz-128ipla daughter board installed. Wl1700-ms wl1500-ms (optional) mh240 wireless ip handset related features none.

  • Page 898

    Issue 5.0 univerge sv8100 2 - 872 mh240 wireless ip telephone guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...

  • Page 899

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 873 10-12-03 cd-cp00-us network setup – default gateway assign the default gateway ip address for the cd-cp00-us. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 0.0.0.0) 10-12-09 cd-cp00-us networ...

  • Page 900

    Issue 5.0 univerge sv8100 2 - 874 mh240 wireless ip telephone 84-10-01 tos setup – tos mode when input data is set to 1, protocol 7 is invalid. When data is set to 2, protocols 2~6 are invalid. 0 = disable (invalid) 1 = ip precedence 2 = diffserv (default = 0) 84-10-07 tos setup – priority (d.S.C.P....

  • Page 901

    Univerge sv8100 issue 5.0 mh240 wireless ip telephone 2 - 875 in addition to the above programming, define the programming options as required for the system features. Refer to the univerge sv8100 programming manual and the univerge sv8100 networking manual for programming details. 84-22-04 dt700 mu...

  • Page 902

    Issue 5.0 univerge sv8100 2 - 876 mh240 wireless ip telephone operation to make a call: 1. Enter the telephone number and press the key -or- 2. Press the key and then enter the telephone number. To answer a call: 1. Press the key. 2. To stop the ring without answering the call, press the key. To pla...

  • Page 903: Microphone Cutoff

    Univerge sv8100 issue 5.0 microphone cutoff 2 - 877 microphone cutoff description microphone cutoff lets a multiline terminal user turn off their telephone handsfree or handset microphone anytime. When activated, microphone mute prevents the caller from hearing conversations in the user’s work area....

  • Page 904

    Issue 5.0 univerge sv8100 2 - 878 microphone cutoff related features handsfree answerback/forced intercom ringing handset mute programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the...

  • Page 905

    Univerge sv8100 issue 5.0 microphone cutoff 2 - 879 operation to mute your telephone handset or handsfree microphone while on a call: 1. Press mic. This only turns off the handsfree microphone. - or - press the microphone cutoff key (program 15-07 or sc 751: 40). This turns off both the handset and ...

  • Page 906

    Issue 5.0 univerge sv8100 2 - 880 microphone cutoff this page intentionally left blank.

  • Page 907: Mobile Extension

    Univerge sv8100 issue 5.0 mobile extension 2 - 881 mobile extension description a mobile extension is an external telephone (preferably a mobile phone) linked to the univerge sv8100 via a proxy port to operate as an internal single line telephone extension. The extension sends dtmf signals to the sy...

  • Page 908

    Issue 5.0 univerge sv8100 2 - 882 mobile extension this feature can currently be used with isdn pri trunks or sip trunks. It is recommended to use this feature with an isdn pcb (pri or bri), however, analog trunks can be used as well. To provide a proper disconnect, disconnect supervision is require...

  • Page 909

    Univerge sv8100 issue 5.0 mobile extension 2 - 883 incoming ring group member department group member did toll restriction class of service dss keys though dss keys are available for the mobile extension, they cannot provide an exact indication of busy status if, for example, the mobile extension is...

  • Page 910

    Issue 5.0 univerge sv8100 2 - 884 mobile extension pilot group withdrawing 11-11-35 650 yes station speed dial number entry 11-11-39 755 yes auto attendant 11-11-44 no setting yes bypass call 11-12-01 707 yes yes conference 11-12-02 #1 yes override (off-hook signalling) 11-12-03 709 yes set camp-on ...

  • Page 911

    Univerge sv8100 issue 5.0 mobile extension 2 - 885 direct extension call pickup 11-12-29 ** yes park hold 11-12-31 #6 yes answer for park hold 11-12-32 *6 yes group hold 11-12-33 732 yes answer for group hold 11-12-34 762 yes personal (extension) park 11-12-35 757 yes door box access (door box can a...

  • Page 912

    Issue 5.0 univerge sv8100 2 - 886 mobile extension although some features may be available to the mobile extension, it may be advisable to disable them in class of service. There are also features that should be disabled in any case. The features to be disabled/not used for mobile extension include:...

  • Page 913

    Univerge sv8100 issue 5.0 mobile extension 2 - 887 automatic conversation record for trunks caller id presented to the mobile extension for type of call direct internal call – cpn of the calling phone is presented to the mobile extension (version 3000 or higher software required). Direct trunk call ...

  • Page 914

    Issue 5.0 univerge sv8100 2 - 888 mobile extension conditions it is recommended that this feature use isdn platform (as these trunks provide answer supervision). If an extension in a call forward chain has call forward with both ring, calls do not continue routing to other extensions in the chain (v...

  • Page 915

    Univerge sv8100 issue 5.0 mobile extension 2 - 889 system availability terminals any multiline terminal required component(s) none related features speed dial – system/group/station caller id direct inward dialing (did) direct inward line (dil) station message detail recording.

  • Page 916

    Issue 5.0 univerge sv8100 2 - 890 mobile extension guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pro...

  • Page 917

    Univerge sv8100 issue 5.0 mobile extension 2 - 891 13-04-01 speed dialing number and name – speed dialing data for the bin number defined in program 15-22-01 for the mobile extension, enter the external number of the mobile extension. This must exactly match the caller id number of the mobile extens...

  • Page 918

    Issue 5.0 univerge sv8100 2 - 892 mobile extension 20-09-02 class of service (incoming call service) – caller id display turns off or on the caller id display at an extension. 0 = off 1 = on (default = 0 for cos 1~15) 21-12-01 isdn calling party number setup for trunks assign calling party numbers f...

  • Page 919

    Univerge sv8100 issue 5.0 mobile extension 2 - 893 80-01-01 service tone setup – tone 57, off-hook beep tone - headset earpiece ringing tone if required, change the tone heard when a mobile extension user goes off hook to answer a call prior to pressing *. The system must be reset for this change to...

  • Page 920

    Issue 5.0 univerge sv8100 2 - 894 mobile extension 80-03-03 dtmf tone receiver setup – min. Detect level for the extension dtmf, the minimum detect level (0-15) for the dtmf tone must be set to allow a minimum detection level of -25dbm. This entry is dependent on the detect level selected in program...

  • Page 921

    Univerge sv8100 issue 5.0 mobile extension 2 - 895 operation with any feature, if the mobile extension user presses *, an existing call is placed in hold. Pressing * a second time or the timeout of the inter-digit timer returns the call to conversation mode. Using analog lines with the mobile extens...

  • Page 922

    Issue 5.0 univerge sv8100 2 - 896 mobile extension answering a call on the mobile extension 1. Answer the ringing call. 2. If program 15-22-02 is set to 0 or 1, the mobile extension user hears music on hold/ring tone. Press * (within 10 seconds) to answer the call. This step is required when using a...

  • Page 923

    Univerge sv8100 issue 5.0 mobile extension 2 - 897 to activate or cancel call forwarding to/from the mobile extension: 1. When activating call forwarding from the mobile extension: dial the did or dil telephone number for the mobile extension. If the caller id of the mobile extension matches the spe...

  • Page 924

    Issue 5.0 univerge sv8100 2 - 898 mobile extension to cancel call forward follow me: 1. When activating call forwarding from the mobile extension: dial the did or dil telephone number for the mobile extension. If the caller id of the mobile extension matches the speed dial bin entry (program 13-04 a...

  • Page 925: Multiple Trunk Types

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 899 multiple trunk types description the univerge sv8100 supports many different trunks in the system (did, e&m tie lines, loop start, ground start, isdn bri, isdn pri, and t-1 trunks). The system supports up to 200 trunks in the expanded port packa...

  • Page 926

    Issue 5.0 univerge sv8100 2 - 900 multiple trunk types when adding or removing padding for trunks, use program 14-01 for all trunks except the pri trunks in a migration cabinet. Use program 81-12 to add or remove padding for pri trunks in a migration cabinet. Default setting none system availability...

  • Page 927

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 901 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...

  • Page 928

    Issue 5.0 univerge sv8100 2 - 902 multiple trunk types 14-05-01 trunk group – trunk group number assign trunks to trunk groups. You can also assign the outbound priority for trunks in the group. When users dial the trunk group, they seize the trunks in the order you specify in the outbound priority ...

  • Page 929

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 903 tie lines 81-10-05 cot initial data setup – auto release signal detection time specify the signal detection time for release of a co/pbx line after a disconnect signal is received from the distant central office or pbx. 1~14 (50~700ms) 15 = (no ...

  • Page 930

    Issue 5.0 univerge sv8100 2 - 904 multiple trunk types 14-05-01 trunk group – trunk group number program tie lines of similar type into the same trunk group. The system uses trunk groups for outgoing access to tie lines (i.E., service code 704 + group). Also see program 34-05-01. Trunk group number:...

  • Page 931

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 905 20-14-01 class of service options for disa/e&m – first digit absorption (delete first digit dialed) for tie lines, turn off or on the ability to absorb (ignore) the first incoming digit. Use this to make the tie trunk compatible with 3- and 4-di...

  • Page 932

    Issue 5.0 univerge sv8100 2 - 906 multiple trunk types 20-14-11 class of service options for disa/e&m – disa/tie trunk barge-in turn off or on a disa or tie trunk caller ability to use barge-in. 0 = off 1 = on (default = 0 for cos 1~15) 20-14-12 class of service options for disa/e&m – retrieve park ...

  • Page 933

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 907 21-05-08 toll restriction class – restriction table set the tables 1~4 when referring to the table set up by program 21-06-07. 1~4 =table 0 = disable (none) default: 1, 2, 6~15 = 0 3 = 1 4 = 2 5 = 3 21-05-09 toll restriction class – restriction ...

  • Page 934

    Issue 5.0 univerge sv8100 2 - 908 multiple trunk types 22-02-01 incoming call trunk setup set the feature type for the trunk you are programming. For each night service mode, enter 5 when the trunk should be an e&m tie line. 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did ...

  • Page 935

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 909 34-04-01 e&m tie line toll restriction class if the system uses toll restriction, enter a toll restriction class (1~15) for each tie line. The system uses the class you enter in program 21-05 and 21-06. Make a separate toll restriction class ent...

  • Page 936

    Issue 5.0 univerge sv8100 2 - 910 multiple trunk types 80-03-01 dtmf tone receiver setup – detect level use items 11~32 to set the criteria for dial tone detection for outgoing ars calls. 0 = 0dbm ~ -25dbm 1 = -5dbm ~ -30dbm 2 = -10dbm ~ -35dbm 3 = -15dbm ~ -40dbm 4 = -20dbm ~ -45dbm 5 = -25dbm ~ -5...

  • Page 937

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 911 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to – 35dbm(15) detec...

  • Page 938

    Issue 5.0 univerge sv8100 2 - 912 multiple trunk types 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25dbm(15) detect l...

  • Page 939

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 913 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db ~ 10db) default: type 1~5 = 5 (6dbm) 80-03-06 dtmf tone receiver setup – backwards twist level define the backwards twist lev...

  • Page 940

    Issue 5.0 univerge sv8100 2 - 914 multiple trunk types 80-04-02 call progress tone detector setup – min. Detection level define the minimum detection levels for the call progress tone detector. 0~15 detect level 0: –15dbm(0) to –30dbm(15) detect level 1: –30dbm(0) to –45dbm(15) detect level 2: –40db...

  • Page 941

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 915 80-04-05 call progress tone detector setup – pulse count define the pulse count for the call progress tone detector. 1~255 default: type 1 (dt) – 1 type 2 (bt) – 1 type 3 (rbt) – 1 type 4, type 5 – 0 80-04-06 call progress tone detector setup – ...

  • Page 942

    Issue 5.0 univerge sv8100 2 - 916 multiple trunk types 81-11-01 tie line initial setup – dp interdigit time selection select the dp interdigit time (minimum pause time between dial pulses). 0 = pattern a (pattern a: 10pps – 650ms, 20pps - 500ms) 1 = pattern b (pattern b: 10pps – 800ms, 20pps - 800ms...

  • Page 943

    Univerge sv8100 issue 5.0 multiple trunk types 2 - 917 operation none 81-11-08 tie line initial setup – length of delay signal selection specify the time a delay pulse is sent to another system. 1~15 (300 ms~4.5 seconds) (0 = no setting) [default = 1 (300ms)] 81-11-09 tie line initial setup – incomi...

  • Page 944

    Issue 5.0 univerge sv8100 2 - 918 multiple trunk types this page intentionally left blank.

  • Page 945: Music On Hold

    Univerge sv8100 issue 5.0 music on hold 2 - 919 music on hold description music on hold (moh) sends music to calls on hold and parked calls. The music lets the caller know that the call is waiting, not forgotten. Without music on hold, the system provides silence to these types of calls. The music o...

  • Page 946

    Issue 5.0 univerge sv8100 2 - 920 music on hold system availability terminals none required component(s) pgd(2)-u10 adp related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they ...

  • Page 947

    Univerge sv8100 issue 5.0 music on hold 2 - 921 10-04-02 music on hold setup – music on hold tone selection when program 10-04-01 is set to internal moh, define the music that is played for music on hold. [when item 1 is 0] 1 = download file1 2 = download file2 3 = download file3 [when item 1 is 1, ...

  • Page 948

    Issue 5.0 univerge sv8100 2 - 922 music on hold 20-07-02 class of service options (administrator level) – changing the music on hold tone turn off or on an extension user ability to change the music on hold tone. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15) 22-11-09 did transla...

  • Page 949

    Univerge sv8100 issue 5.0 music on hold 2 - 923 when using a pgd(2)-u10 adp: program number program name description/comments assigned data level 1 2 3 10-03-01 etu setup (dlca pkg setup) – terminal type (b1) if a pgd(2)-u10 adp is used for the external music source, the module is automatically assi...

  • Page 950

    Issue 5.0 univerge sv8100 2 - 924 music on hold 33-02-01 aci department calling group assign aci software ports to an aci department group. This lets aci callers connect to aci software ports by dialing the group pilot number (set in program 11-08). Aci ports: 1~96 aci groups: 1~16 default: aci port...

  • Page 951

    Univerge sv8100 issue 5.0 music on hold 2 - 925 communications interface feature for more.

  • Page 952

    Issue 5.0 univerge sv8100 2 - 926 music on hold.

  • Page 953

    Univerge sv8100 issue 5.0 music on hold 2 - 927 operation none.

  • Page 954

    Issue 5.0 univerge sv8100 2 - 928 music on hold this page intentionally left blank.

  • Page 955: Name Storing

    Name storing 2 - 929 n name storing description extensions and trunks can have names instead of just circuit numbers. These names show on a multiline terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer ...

  • Page 956

    Issue 5.0 univerge sv8100 2 - 930 name storing required component(s) none related features directory dialing single line telephones, analog 500/2500 sets speed dial – system/group/station guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned wh...

  • Page 957

    Univerge sv8100 issue 5.0 name storing 2 - 931 20-09-02 class of service options (incoming call service) – caller id display turn off or on the caller id display at an extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-21 class of service options (supplementary service) – extension name turn...

  • Page 959: Night Service

    Univerge sv8100 issue 5.0 night service 2 - 933 night service description night service lets system users activate one of the night service modes. Night service redirects calls to their night mode destination, as determined by assigned and universal night answer programming. A user typically activat...

  • Page 960

    Issue 5.0 univerge sv8100 2 - 934 night service you may also use transfer to una. An extension user can transfer their call to una (i.E., external paging at night). Once transferred, the call rings the external paging speakers like any other una call and can be picked up at any extension. You can al...

  • Page 961

    Univerge sv8100 issue 5.0 night service 2 - 935 when programming night service function keys, multiple keys must be used for switching between each night service mode. Default setting system is always in the mode 1 system availability terminals not applicable required component(s) none related featu...

  • Page 962

    Issue 5.0 univerge sv8100 2 - 936 night service guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...

  • Page 963

    Univerge sv8100 issue 5.0 night service 2 - 937 12-02-02 automatic night service – end time for each night service group (01~32), enter up to 20 end times (0000~2359) for each time pattern (1~10). 0000~2359 please refer to the sv8100 programming manual for default settings. 12-02-03 automatic night ...

  • Page 964

    Issue 5.0 univerge sv8100 2 - 938 night service 12-05-01 night mode group assignment for extensions assign a day/night mode group (01~32), for each extension. Night mode service group number: 01~32 (default = 1) 12-06-01 night mode group assignment for trunks assign a day/night mode group (01~32), f...

  • Page 965

    Univerge sv8100 issue 5.0 night service 2 - 939 14-07-01 trunk access map setup to allow for universal night answer (una) answering, set up the trunk access maps (1~200). For una, extension must have incoming access to trunk ringing the external paging speakers. 0 = no access 1 = outgoing access onl...

  • Page 966

    Issue 5.0 univerge sv8100 2 - 940 night service 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day night/mode: 1~8 class of service of extensions (1~15) default: extension port 101 = class 15 all other extension port = class 1 20-07-01 class of service opt...

  • Page 967

    Univerge sv8100 issue 5.0 night service 2 - 941 operation to activate night service by dialing codes: 1. At a multiline terminal, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 718. To change a different group’s mode, dial 718 + the group number (01~32). 3. Dial the ni...

  • Page 968

    Issue 5.0 univerge sv8100 2 - 942 night service to activate night service by using programmable keys: 1. Press night service key (program 15-07-01 or sc 751:09 + mode code number below). 1 = day 1 mode 2 = night 1 mode 3 = midnight 1 mode 4 = rest 1 mode 5 = day 2 mode 6 = night 2 mode 7 = midnight ...

  • Page 969: Off-Hook Signaling

    Off-hook signaling 2 - 943 o off-hook signaling description off-hook ringing alerts a multiline terminal user that an incoming outside call is ringing to that station during another call. Off-hook signaling helps important callers get through, without waiting in line for the called extension to beco...

  • Page 970

    Issue 5.0 univerge sv8100 2 - 944 off-hook signaling block manual off-hook signals this class of service option enables/disables a busy extension ability to block off-hook signals manually sent from a co-worker. If disabled (not blocked), callers can dial at busy or busy/ring to signal the extension...

  • Page 971

    Univerge sv8100 issue 5.0 off-hook signaling 2 - 945 system availability terminals all multiline and single line terminals required component(s) none related features callback call waiting/camp-on direct inward dialing (did) handsfree and monitor hotline intercom one-touch calling programmable funct...

  • Page 972

    Issue 5.0 univerge sv8100 2 - 946 off-hook signaling guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature p...

  • Page 973

    Univerge sv8100 issue 5.0 off-hook signaling 2 - 947 20-09-07 class of service options (incoming call service) – call queuing turn off or on an extension ability to have calls queued if a call rings the extension when it is busy. Must be set to 1 to enable automatic off-hook signaling. 0 = off 1 = o...

  • Page 974

    Issue 5.0 univerge sv8100 2 - 948 off-hook signaling operation to send off-hook signals to an extension busy on a call: your extension may send off-hook signals automatically. 1. Dial 7. - or - press off-hook signaling key (program 15-07 or sc 751: 33). You hear ringback. To have your call voice-ann...

  • Page 975: One-Touch Calling

    Univerge sv8100 issue 5.0 one-touch calling 2 - 949 one-touch calling description one-touch calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use mo...

  • Page 976

    Issue 5.0 univerge sv8100 2 - 950 one-touch calling the @ can be entered in the dial string of a dss/one touch button. The @ only applies to isdn and intercom calls. When using the @, the system waits for the destination to answer (answer supervision), and then sends the rest of the digits. Entering...

  • Page 977

    Univerge sv8100 issue 5.0 one-touch calling 2 - 951 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pr...

  • Page 978

    Issue 5.0 univerge sv8100 2 - 952 one-touch calling operation programmable function keys to define a programmable function key as a one-touch key: 1. Dial the service code for function key programming (program 11-11-17, 751 by default). 2. Press the key to be defined. 3. Dial 01 (dss/one-touch key o...

  • Page 979

    Univerge sv8100 issue 5.0 one-touch calling 2 - 953 for central office calls, placing (trunk calling): a. A. Dial the general trunk access code (9). - or - dial the specific trunk service code (#9) plus the trunk number (e.G., 005). - or - dial the trunk group service code (704) plus the trunk group...

  • Page 980

    Issue 5.0 univerge sv8100 2 - 954 one-touch calling this page intentionally left blank.

  • Page 981: Operator

    Univerge sv8100 issue 5.0 operator 2 - 955 operator description when an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the page feature. A maximum of eight operators is available. Conditions attendant exte...

  • Page 982

    Issue 5.0 univerge sv8100 2 - 956 operator related features attendant call queuing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro an...

  • Page 983

    Univerge sv8100 issue 5.0 operator 2 - 957 operation refer to the individual features for operation..

  • Page 984

    Issue 5.0 univerge sv8100 2 - 958 operator this page intentionally left blank.

  • Page 985: (Opx) Off-Premise Extension

    Univerge sv8100 issue 5.0 (opx) off-premise extension 2 - 959 (opx) off-premise extension description off-premise extension allows a single line telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise single line telephone. ...

  • Page 986

    Issue 5.0 univerge sv8100 2 - 960 (opx) off-premise extension guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...

  • Page 987

    Univerge sv8100 issue 5.0 (opx) off-premise extension 2 - 961 15-03-03 single line telephone basic data setup – terminal type enter 1 for this option to allow a single line port to receive dtmf tones after the initial call setup. Enter 0 to have the port ignore dtmf tones after the initial call setu...

  • Page 988

    Issue 5.0 univerge sv8100 2 - 962 (opx) off-premise extension 20-03-01 system options for single line telephones – slt call waiting answer mode for a busy single line (500/2500 type) telephone, set the mode used to answer a camped-on trunk call. For esl sets, enabling this option (1) allows the user...

  • Page 989

    Univerge sv8100 issue 5.0 (opx) off-premise extension 2 - 963 20-03-06 system options for single line telephones – headset ringing start time (for slt) define the headset ringing start time. After this time expires after a single line telephone is off-hook, the system sets the single line telephone ...

  • Page 990

    Issue 5.0 univerge sv8100 2 - 964 (opx) off-premise extension 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to – 35dbm(15...

  • Page 991

    Univerge sv8100 issue 5.0 (opx) off-premise extension 2 - 965 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25dbm(15) d...

  • Page 992

    Issue 5.0 univerge sv8100 2 - 966 (opx) off-premise extension 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db ~ 10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5 (6dbm) 80-03-06 dt...

  • Page 993

    Univerge sv8100 issue 5.0 (opx) off-premise extension 2 - 967 refer to single line telephones, analog 500/2500 sets on page 2-1111 for related programming. Operation normal call handling procedures for single line telephones apply. 80-04-04 call progress tone detector setup – no tone time define the...

  • Page 994

    Issue 5.0 univerge sv8100 2 - 968 (opx) off-premise extension this page intentionally left blank.

  • Page 995: Paging, External

    Paging, external 2 - 969 p paging, external description with external paging, a user can broadcast announcements over paging equipment connected to external paging zones. When a user pages one of these external zones, the system broadcasts the announcement over the speakers. Like internal paging, ex...

  • Page 996

    Issue 5.0 univerge sv8100 2 - 970 paging, external did and dil trunks do not ring external page speakers. Only trunks defined as normal in program 22-02-01 ring external page speakers. Paging keys can be assigned on programmable function keys and direct station selection (dss) consoles to simplify e...

  • Page 997

    Univerge sv8100 issue 5.0 paging, external 2 - 971 direct inward line (dil) direct station selection (dss) console door box night service paging, internal programmable function keys transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned...

  • Page 998

    Issue 5.0 univerge sv8100 2 - 972 paging, external 10-21-04 cd-cp00-us hardware setup – external source i/o selection on cd-cp00-us define how the i/o ports on the cd-cp00-us are used. 0 = external moh (cn8)/ external speaker(cn9) 1 = bgm source (cn8)/ external speaker(cn9) 2 = external moh (cn8)/bg...

  • Page 999

    Univerge sv8100 issue 5.0 paging, external 2 - 973 31-04-01 external paging zone group assign each external paging speaker to an external paging group (1~8) used for accessing the zone. If zones 1~8 are not connected to pgd(2)-u10 adp, set these unused zones to external paging group 0. External pagi...

  • Page 1000

    Issue 5.0 univerge sv8100 2 - 974 paging, external operation to page into an external zone: 1. Press external paging key (program 15-07 or sc 751: 19 for external paging zones or 20 for external all call paging). 2. Make announcement. - or - 1. At the multiline terminal, press speaker or pick up the...

  • Page 1001

    Univerge sv8100 issue 5.0 paging, external 2 - 975 4. Dial 703 and the external paging zone code (1~8 or 0 for all call). - or - dial 1 and the combined paging group code (1~8 or 0 for internal/external all call). Display indicates the combined paging as an external page. If the internal page zone i...

  • Page 1002

    Issue 5.0 univerge sv8100 2 - 976 paging, external this page intentionally left blank.

  • Page 1003: Paging, Internal

    Univerge sv8100 issue 5.0 paging, internal 2 - 977 paging, internal description internal paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a zone paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With al...

  • Page 1004

    Issue 5.0 univerge sv8100 2 - 978 paging, internal if auto hold in program 15-02-07 is set to cut (1), when a user presses the page key while on a trunk call, the trunk call is put on hold. A single line telephone can initiate an internal zone page, but cannot receive an internal zone page. If an in...

  • Page 1005

    Univerge sv8100 issue 5.0 paging, internal 2 - 979 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pro...

  • Page 1006

    Issue 5.0 univerge sv8100 2 - 980 paging, internal operation to make an internal page announcement: multiline terminal 1. Press the zone internal paging key (program 15-07 or sc 751: 21 + 0 or 1~9 or 01~64 for zones (0 or 00 for all call). - or - 1. Press speaker or lift the handset. 31-02-01 intern...

  • Page 1007

    Univerge sv8100 issue 5.0 paging, internal 2 - 981 2. Dial 701 and the paging zone number (0~9 or 00~64). Dialing 0 or 00 calls all call internal paging. - or - dial 1 and the combined paging group code 1~8 or 0 (for internal/external all call). Display indicates the combined paging as an external p...

  • Page 1008

    Issue 5.0 univerge sv8100 2 - 982 paging, internal this page intentionally left blank.

  • Page 1009: Park

    Univerge sv8100 issue 5.0 park 2 - 983 park description park places a call in a wait state (called a park orbit) so an extension user may pick it up. Park has two types: system and personal. System park allows a user to have a call wait in system orbit. Personal park allows a user to park a call at ...

  • Page 1010

    Issue 5.0 univerge sv8100 2 - 984 park the following table indicates what condition the service codes and programmable function key can be used. A user can display the caller id of a call in park if caller id is enabled (1) in program 20-09-02. Park keys can be assigned on dss consoles. Calls on vir...

  • Page 1011

    Univerge sv8100 issue 5.0 park 2 - 985 system availability terminals all terminals required component(s) none related features caller id call arrival (car) keys direct station selection (dss) console hold programmable function keys guide to feature programming the level 1, level 2 and level 3 column...

  • Page 1012

    Issue 5.0 univerge sv8100 2 - 986 park 11-12-32 service code setup (for service access) – answer for park hold set the service code used for answering a call in park. Mlt, slt (default: # 6) 11-12-35 service code setup (for service access) – station park hold set the service code used for placing a ...

  • Page 1013

    Univerge sv8100 issue 5.0 park 2 - 987 20-11-24 class of service options (hold/ transfer service) – trunk park hold mode set the hold type when a trunk call is put on hold by an extension. 0 = non exclusive hold (off) 1 = exclusive hold (on) (default = 1 for cos 1~15) 20-11-25 class of service optio...

  • Page 1014

    Issue 5.0 univerge sv8100 2 - 988 park operation to park a call in a system orbit: you can park intercom or trunk calls. 1. Press the park key (program 15-07 or sc 752: 04 + orbit). The park key led lights. If you hear busy tone, the orbit is busy. Try another orbit. 2. Use paging to announce call. ...

  • Page 1015

    Univerge sv8100 issue 5.0 park 2 - 989 to park a call at your extension: 1. Do not hang up. 2. Press the personal park key (program 15-07 or sc 752: 07). - or - press hold and dial 757. - or - press hold and the personal park key (program 15-07 or sc 752: 07). At a 500/2500 single line telephone, ho...

  • Page 1016

    Issue 5.0 univerge sv8100 2 - 990 park to answer a call parked at a co-worker’s extension: 1. Press speaker, dial plus the co-worker’s extension number. At a single line telephone, do not press speaker. To display caller id for a call in park: with program 15-02-08 set to 0 (preselect) for this feat...

  • Page 1017: Pbx Compatibility

    Univerge sv8100 issue 5.0 pbx compatibility 2 - 991 pbx compatibility description you can connect your telephone system trunks to centrex/pbx lines, rather than to telco trunk circuits. This makes the trunk inputs to the system 500/2500 type compatible centrex/pbx extensions, rather than telco circu...

  • Page 1018

    Issue 5.0 univerge sv8100 2 - 992 pbx compatibility except for dialing the pbx access code, users place calls on pbx trunks just like other trunks. All relevant access programming applies. Refer to the central office calls, placing on page 2-261 feature for more details. You can have dils route from...

  • Page 1019

    Univerge sv8100 issue 5.0 pbx compatibility 2 - 993 central office calls, answering central office calls, placing code restriction direct inward line (dil) direct inward system access (disa) flash pulse to tone conversion ring groups speed dial – system/group/station trunk group routing trunk groups...

  • Page 1020

    Issue 5.0 univerge sv8100 2 - 994 pbx compatibility 14-01-02 basic trunk data setup – transmit level set these options for compatibility with the connected pbx. Trunks 1~200 1~63 (-15.5 ~ +15.5db in 0.5db intervals) [default = 32 (0db)] 14-01-08 basic trunk data setup – toll restriction for each pbx...

  • Page 1021

    Univerge sv8100 issue 5.0 pbx compatibility 2 - 995 operation to place a call over a pbx trunk: 1. At multiline terminal, press speaker and dial 704. - or - at single line telephone, lift the handset and dial 704. 2. Dial pbx trunk group number (1~9 or 001~100). 3. Dial pbx access code and number. -...

  • Page 1022

    Issue 5.0 univerge sv8100 2 - 996 pbx compatibility this page intentionally left blank.

  • Page 1023: Pc Programming

    Univerge sv8100 issue 5.0 pc programming 2 - 997 pc programming description the univerge sv8100 has three different methods for programming. The first is via the handset, the second is by pcpro and third by webpro. Pcpro is a microsoft windows based application. It allows the technician/system admin...

  • Page 1024

    Issue 5.0 univerge sv8100 2 - 998 pc programming connecting as can be seen in figure 2-16 pc programming overview , three connection types are available to pcpro/webpro. If using pcpro, a user can connect directly, remotely using a modem or via lan. A connection with the system is made via the conne...

  • Page 1025

    Univerge sv8100 issue 5.0 pc programming 2 - 999 if using webpro, a user can connect only via ip. To connect, launch a web browser (i.E., ie or mozilla ® ) and enter the ip address of the switch (refer to figure 2-18 webpro login screen on page 2-1000 .) figure 2-17 pcpro connection dialog 3) (optio...

  • Page 1026

    Issue 5.0 univerge sv8100 2 - 1000 pc programming web pro end user programming web pro has an end user login for which extensions can program functions for their own extension. They can program function keys, virtual extension ringing assignment, station speed dial, inmail features, station name, ca...

  • Page 1027

    Univerge sv8100 issue 5.0 pc programming 2 - 1001 conditions when connecting via a dial up connection, a dial up connection (ppp) must be configured in windows network connections. When uploading via a dial up connection, uploading card configuration (hardware upload) is not supported. Figure 2-19 w...

  • Page 1028

    Issue 5.0 univerge sv8100 2 - 1002 pc programming the hardware/software requirements for the host pc running the pcpro application are: the hardware/software requirements for the host pc running webpro are: you can have a maximum of four users logged into webpro anytime. You can have up to two phone...

  • Page 1029

    Univerge sv8100 issue 5.0 pc programming 2 - 1003 pcpro can be logged in with only one user. This is allowed only if no other users are logged into programming mode (pcpro, webpro, or phone). Also, if a user is connected to the switch via pcpro, no other user can log in through pcpro, webpro, or pho...

  • Page 1030

    Issue 5.0 univerge sv8100 2 - 1004 pc programming pcpro converts an electra elite ipk ii pcpro database file into a sv8100 pcpro database file. Pcpro software version 3.00 or higher is required. The system data to be converted is limited to the system data listed below. Prg no. Name 10-23 ip system ...

  • Page 1031

    Univerge sv8100 issue 5.0 pc programming 2 - 1005 default setting none system availability terminals not applicable required component(s) each copy of installed pc programming requires a license. Related features none.

  • Page 1032

    Issue 5.0 univerge sv8100 2 - 1006 pc programming guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature prog...

  • Page 1033

    Univerge sv8100 issue 5.0 pc programming 2 - 1007 10-12-02 cd-cp00-us network setup – subnet mask the setting of subnet mask is invalid when all host addresses are 0. If the network section is: 0, 127, 128.0, 191.255, 192.0.0, 223.255.255 the setting of subnet mask is invalid. 128.0.0.0 192.0.0.0 22...

  • Page 1034

    Issue 5.0 univerge sv8100 2 - 1008 pc programming 22-02-01 incoming call trunk setup define the service type for the trunk intended to access the internal modem as 4:dil. 0 = normal 1 = vrs (second dial tone if no vrs installed) 2 = disa 3 = did 4 = dil 5 = e&m tie line 6 = delayed vrs 7 = ani/dnis ...

  • Page 1035

    Univerge sv8100 issue 5.0 pc programming 2 - 1009 operation refer to the univerge sv8100 pc programming manual for operation details. 90-02-03 programming password setup – user level set the system password user levels. 0 = prohibited user 1 = mf (manufacturer level) 2 = in (installer level) 3 = sa ...

  • Page 1036

    Issue 5.0 univerge sv8100 2 - 1010 pc programming pcpro and webpro comparison the table below gives a quick feature comparison of pcpro and webpro. For further details refer to the univerge sv8100 pc programming manual. Feature feature application comments pcpro webpro installation program y – file ...

  • Page 1037

    Univerge sv8100 issue 5.0 pc programming 2 - 1011 programming screen help text: system data help text y y help in webpro is more simplified than in pcpro. Control hint text y y smart links y – webpro has more simplified links than pcpro. Smart labels y y webpro has more simplified labels than pcpro....

  • Page 1038

    Issue 5.0 univerge sv8100 2 - 1012 pc programming quicksearch y y webpro has a simplified search facility. It applies only to programs. Pcpro provides extensive searching on programs, wizards and ipk cross-referencing. Reports system data y – pcpro can generate various reports based on values in the...

  • Page 1039

    Univerge sv8100 issue 5.0 pc programming 2 - 1013 system time setting y y this sets the time on the univerge sv8100. Software updates firmware upload y – the univerge sv8100 cd-cp00-us firmware can be upgraded via pcpro. Licensing / feature activation pcpro registration y – pcpro requires product re...

  • Page 1040

    Issue 5.0 univerge sv8100 2 - 1014 pc programming this page intentionally left blank.

  • Page 1041: Power Failure Transfer

    Univerge sv8100 issue 5.0 power failure transfer 2 - 1015 power failure transfer description power failure transfer ensures that a customer has access to the central office network during a power outage. The co/pbx tip and ring are automatically transferred to a dth or ith terminal multiline termina...

  • Page 1042

    Issue 5.0 univerge sv8100 2 - 1016 power failure transfer a power fail circuit is required. The cd-4cotb has power failure circuits on the first two ports. The pz-4cotf daughter board does not have power fail or fax branch exchange circuits. Default setting none system availability terminals multili...

  • Page 1043

    Univerge sv8100 issue 5.0 power failure transfer 2 - 1017 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feat...

  • Page 1044

    Issue 5.0 univerge sv8100 2 - 1018 power failure transfer this page intentionally left blank.

  • Page 1045: Prime Line Selection

    Univerge sv8100 issue 5.0 prime line selection 2 - 1019 prime line selection description prime line selection allows a multiline terminal user to place or answer a call over a specific trunk by lifting the handset. The user does not have to press keys or dial codes. This simplifies handling calls on...

  • Page 1046

    Issue 5.0 univerge sv8100 2 - 1020 prime line selection required component(s) none related features central office calls, placing direct inward dialing (did) direct inward line (dil) direct inward system access (disa) line preference guide to feature programming the level 1, level 2 and level 3 colu...

  • Page 1047

    Univerge sv8100 issue 5.0 prime line selection 2 - 1021 14-06-01 trunk group routing – priority order number set the priority order number 1~4. 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbers 2, 3...

  • Page 1048

    Issue 5.0 univerge sv8100 2 - 1022 prime line selection 15-02-10 multiline telephone basic data setup – ringing line preference for trunk calls enter 1 if lifting the handset should answer ringing prime line; enter 0 to seize idle line appearance. 0 = idle (off) 1 = ringing (on) (default = 1) 15-06-...

  • Page 1049

    Univerge sv8100 issue 5.0 prime line selection 2 - 1023 operation to place a call on your prime line: 1. Lift the handset. You hear dial tone on your prime line. To answer a call on your prime line: 1. Lift the handset. Depending on your line preference programming, you either answer the prime line ...

  • Page 1050

    Issue 5.0 univerge sv8100 2 - 1024 prime line selection this page intentionally left blank.

  • Page 1051: Private Line

    Univerge sv8100 issue 5.0 private line 2 - 1025 private line description a private line is a trunk reserved for a multiline terminal for placing and answering calls. Users with a private line always know when important calls are for them. Additionally, the user has their own trunk for placing calls ...

  • Page 1052

    Issue 5.0 univerge sv8100 2 - 1026 private line system availability terminals all stations required component(s) none related features call forwarding central office calls, placing do not disturb line preference prime line selection programmable function keys single line telephones, analog 500/2500 ...

  • Page 1053

    Univerge sv8100 issue 5.0 private line 2 - 1027 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...

  • Page 1054

    Issue 5.0 univerge sv8100 2 - 1028 private line 14-07-01 trunk access map setup – trunk port number assign private line to the private line access map (refer to program 15-06 in this section). Use option 5 for incoming, option 7 for both ways and option 4 for outgoing. In all other access maps, assi...

  • Page 1055

    Univerge sv8100 issue 5.0 private line 2 - 1029 operation to place a call on your private line: 1. Press private line key and then press speaker or lift the handset. 2. Dial the number. 22-02-01 incoming call trunk setup set the trunk service to type 4 if routing unanswered private lines to voice ma...

  • Page 1056

    Issue 5.0 univerge sv8100 2 - 1030 private line to answer a call on your private line: 1. Press private line key, and then press speaker or lift handset. To place a call from your multiline terminal on you private line: 1. Press the private line key, then press speaker or lift the handset. 2. Dial t...

  • Page 1057: Programmable Function Keys

    Univerge sv8100 issue 5.0 programmable function keys 2 - 1031 programmable function keys description each multiline terminal has programmable function keys. Programmable function keys simplify placing calls, answering calls and using certain features. You can customize the function of a multiline te...

  • Page 1058

    Issue 5.0 univerge sv8100 2 - 1032 programmable function keys if the feature key is not listed below, the lcd shows all-blank. (program 15-07-01 line key assign). One-touch keys programmed for park hold service code cannot be used to park calls without using hold or transfer. Pauses can be entered i...

  • Page 1059

    Univerge sv8100 issue 5.0 programmable function keys 2 - 1033 if you change the extension assigned to a port in program 11-02, the line key programming does not follow. However, if you move the extension using the station relocation feature, the line key programming does follow. In order for a stati...

  • Page 1060

    Issue 5.0 univerge sv8100 2 - 1034 programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for ...

  • Page 1061

    Univerge sv8100 issue 5.0 programmable function keys 2 - 1035 operation to change a 2-digit programmable key: 1. Press speaker. 2. Dial 751 for 2-digit codes. 3. Press the key you want to program. 4. Enter the 2-digit key function, any additional information needed for the key and press hold. For av...

  • Page 1062

    Issue 5.0 univerge sv8100 2 - 1036 programmable function keys 4. Enter the 3-digit key function and any additional information needed for the key. For available functions codes, refer to program 15-07 in the univerge sv8100 programing manual. To undefine a key, enter 000. When a key is programmed us...

  • Page 1063

    Univerge sv8100 issue 5.0 programming from a multiline terminal 2 - 1037 programming from a multiline terminal description system programming can be performed from any display multiline terminal. Most programming changes become effective immediately. Other programming changes become effective after ...

  • Page 1064

    Issue 5.0 univerge sv8100 2 - 1038 programming from a multiline terminal system availability terminals multiline terminals with display required component(s) any dlc blade required software none related features pc programming guide to feature programming the level 1, level 2 and level 3 columns ind...

  • Page 1065

    Univerge sv8100 issue 5.0 programming from a multiline terminal 2 - 1039 operation refer to the univerge sv8100 programming manual for additional information. 90-02-02 programming password setup – password configure the administrator accounts that are used when connecting to the kts via pcpro/ webpr...

  • Page 1066

    Issue 5.0 univerge sv8100 2 - 1040 programming from a multiline terminal this page intentionally left blank.

  • Page 1067: Pulse to Tone Conversion

    Univerge sv8100 issue 5.0 pulse to tone conversion 2 - 1041 pulse to tone conversion description an extension can use pulse to tone conversion on trunk calls. Pulse to tone conversion lets a user change their extension dialing mode while placing a call. For systems in a dial pulse area, this permits...

  • Page 1068

    Issue 5.0 univerge sv8100 2 - 1042 pulse to tone conversion required component(s) cd-4cotb, pz-4cotf - or - cd-4odta - or - cd-ccta related features central office calls, placing multiple trunk types guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are...

  • Page 1069

    Univerge sv8100 issue 5.0 pulse to tone conversion 2 - 1043 operation to convert your telephone dialing to tone after placing your call on a pulse line: 1. Place a call over pulse line. 2. Dial # to switch the dp trunk to dtmf dialing..

  • Page 1070

    Issue 5.0 univerge sv8100 2 - 1044 pulse to tone conversion this page intentionally left blank.

  • Page 1071: Redial Function

    Redial function 2 - 1045 r redial function description users can press redial to cycle through the last 10 outside numbers dialed. Pressing # redials the number displayed. Users can also press redial and dial a system speed dial bin number to access system speed dial. Conditions redial list requires...

  • Page 1072

    Issue 5.0 univerge sv8100 2 - 1046 redial function guide to feature programming none operation to redial the last number dialed: for elite ipk telephones only: 1. Press redial. Redial [#] / sys is displayed along with the last dialed number. 2. Press the up or down arrow to view the number to dial. ...

  • Page 1073

    Univerge sv8100 issue 5.0 redial function 2 - 1047 2. Press redial. 3. Press the up and down arrow to view the number to dial. 4. Press # or press speaker or lift the handset. To access a system speed dial bin: for elite ipk telephones only: 1. Press redial. Redial [#] / sys is displayed along with ...

  • Page 1074

    Issue 5.0 univerge sv8100 2 - 1048 redial function this page intentionally left blank.

  • Page 1075: Remote (System) Upgrade

    Univerge sv8100 issue 5.0 remote (system) upgrade 2 - 1049 remote (system) upgrade description with pc programming, the univerge sv8100 can be remotely upgraded to a newer version of main system software. When a new version of main system software is released, a firmware package file is provided. Us...

  • Page 1076

    Issue 5.0 univerge sv8100 2 - 1050 remote (system) upgrade default setting at default, both pcpro and webpro are set to update immediately after the upload. System availability terminals not applicable required component(s) pcpro or webpro related features pc programming guide to feature programming...

  • Page 1077

    Univerge sv8100 issue 5.0 remote (system) upgrade 2 - 1051 6. Select the schedule type: immediately after upload at the time… if you choose at the time…, select the date and time you want the cd-cp00-us to reset and switch over to the new software version. 7. Click start. Pcpro uploads the firmware ...

  • Page 1078

    Issue 5.0 univerge sv8100 2 - 1052 remote (system) upgrade this page intentionally left blank.

  • Page 1079: Repeat Redial

    Univerge sv8100 issue 5.0 repeat redial 2 - 1053 repeat redial description if a multiline terminal user places a trunk call that is busy or unanswered, they can have repeat redial try it again later on. The user does not continually have to try the number again – hoping it goes through. Repeat redia...

  • Page 1080

    Issue 5.0 univerge sv8100 2 - 1054 repeat redial related features automatic route selection central office calls, placing last number redial save number dialed single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 and level 3 columns indicate the programs tha...

  • Page 1081

    Univerge sv8100 issue 5.0 repeat redial 2 - 1055 operation to use repeat redial (if the outside party you call is unavailable or busy): 1. Place a trunk call. Listen for busy tone or ring no answer. 2. Press feature + redial. - or - press the repeat redial key (program 15-07 or sc 751: 29). Repeat r...

  • Page 1082

    Issue 5.0 univerge sv8100 2 - 1056 repeat redial to cancel repeat redial: 1. Press feature. 2. Press redial. - or - 1. Press repeat redial key (program 15-07 or sc 751: 29). (also refer to last number redial on page 2-787 .).

  • Page 1083: Resident System Program

    Univerge sv8100 issue 5.0 resident system program 2 - 1057 resident system program description when power is supplied to the system, the hardware configuration is scanned and resident system program default values are assigned including terminal types (e.G. Pgd(2)-u10 adp, dss console). This enables...

  • Page 1084

    Issue 5.0 univerge sv8100 2 - 1058 resident system program related features none guide to feature programming none operation none.

  • Page 1085: Reverse Voice Over

    Univerge sv8100 issue 5.0 reverse voice over 2 - 1059 reverse voice over description during a call, reverse voice over lets a busy multiline terminal user make a private intercom call to an idle co-worker. The idle co-worker can be at a multiline terminal or single line telephone. The busy user just...

  • Page 1086

    Issue 5.0 univerge sv8100 2 - 1060 reverse voice over reverse voice over requires a uniquely programmed function key. If an extension user places a reverse voice over to a busy destination extension, the system sets up a voice over. The voice over continues until the reverse voice over key is presse...

  • Page 1087

    Univerge sv8100 issue 5.0 reverse voice over 2 - 1061 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature ...

  • Page 1088

    Issue 5.0 univerge sv8100 2 - 1062 reverse voice over to receive a reverse voice over call while busy: 1. Press the voice over key (program 15-07 or sc 751: 48). The voice over key allows you to switch back and forth between the initial call and the reverse voice over call. To return to your initial...

  • Page 1089: Ring Groups

    Univerge sv8100 issue 5.0 ring groups 2 - 1063 ring groups description ring groups determine how trunks ring extensions. Generally, trunks ring extensions only if ring group programming allows. For example, to make a trunk ring an extension: assign the trunk and the extension to the same ring group....

  • Page 1090

    Issue 5.0 univerge sv8100 2 - 1064 ring groups related features automatic call distribution (acd) automatic route selection direct inward line (dil) direct inward dialing (did) direct inward system access (disa) isdn compatibility night service programmable function keys guide to feature programming...

  • Page 1091

    Univerge sv8100 issue 5.0 ring groups 2 - 1065 22-01-04 system options for incoming calls – dil no answer recall time a dil that rings its programmed destination longer than this time diverts to the dil no answer ring group (set in program 22-08). 0~64800 (seconds) (default = 0) 22-02-01 incoming ca...

  • Page 1092

    Issue 5.0 univerge sv8100 2 - 1066 ring groups use the charts below to program the following example: 22-08-01 dil/irg no answer destination for dil delayed ringing, assign the dil no answer ring group. An unanswered dil rings this group after the dil no answer time (program 22-01-04) expires. Dil d...

  • Page 1093

    Univerge sv8100 issue 5.0 ring groups 2 - 1067 operation refer to central office calls, answering on page 2-249 . Program 22-04 : incoming extension ring group assignment ring group 1 > 1 2 3 trunk 1 x - - trunk 2 - x - trunk 3 - - x x = trunk assigned to indicated ring group 1 make the same program...

  • Page 1094

    Issue 5.0 univerge sv8100 2 - 1068 ring groups this page intentionally left blank.

  • Page 1095

    Univerge sv8100 issue 5.0 ringdown extension, internal/external 2 - 1069 ringdown extension, internal/external description with a ringdown extension, a user can call another extension, outside number, or speed dialing number by lifting the handset. The call automatically goes through – there is no n...

  • Page 1096

    Issue 5.0 univerge sv8100 2 - 1070 ringdown extension, internal/external use the @ code to make an outbound call automatically forward to a disa trunk or to vm auto attendant. This code can be used only on isdn outbound calls. Internal calls and analog outbound calls are not supported. Default setti...

  • Page 1097

    Univerge sv8100 issue 5.0 ringdown extension, internal/external 2 - 1071 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro w...

  • Page 1098

    Issue 5.0 univerge sv8100 2 - 1072 ringdown extension, internal/external operation to place a call if your extension has ringdown programmed: 1. Lift the handset. If you want to place a trunk call, press a line key before lifting the handset. Depending on the setting of your ringdown timer, you may ...

  • Page 1099: Room Monitor

    Univerge sv8100 issue 5.0 room monitor 2 - 1073 room monitor description room monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use room monitor, the initiating extension and...

  • Page 1100

    Issue 5.0 univerge sv8100 2 - 1074 room monitor call arrival (car) key (virtual extension) keys do not support room monitor programmable function keys (code 39). Room monitor for single line telephones can be used with the hotel/motel feature. For a multiline terminal, room monitor requires uniquely...

  • Page 1101

    Univerge sv8100 issue 5.0 room monitor 2 - 1075 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...

  • Page 1102

    Issue 5.0 univerge sv8100 2 - 1076 room monitor multiline room monitoring.

  • Page 1103

    Univerge sv8100 issue 5.0 room monitor 2 - 1077 operation you must activate room monitor at the extension initiating the monitor and at the extension you want to monitor. You can only listen to one extension at a time. Multiline terminals: to activate room monitor from an idle multiline terminal (in...

  • Page 1104

    Issue 5.0 univerge sv8100 2 - 1078 room monitor 2. Dial the number of extension you want to monitor. You can place and answer other calls while room monitor is active. To activate room monitor from an idle multiline terminal (extension to be monitored): 1. Press room monitor key (program 15-07 or sc...

  • Page 1105: Save Number Dialed

    Save number dialed 2 - 1079 s save number dialed description save number dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retai...

  • Page 1106

    Issue 5.0 univerge sv8100 2 - 1080 save number dialed related features automatic route selection central office calls, placing dial tone detection last number redial programmable function keys repeat redial guide to feature programming the level 1, level 2 and level 3 columns indicate the programs t...

  • Page 1107

    Univerge sv8100 issue 5.0 save number dialed 2 - 1081 operation to save the outside number you just dialed (up to 24 digits): use this feature before hanging up. Multiline terminal 1. Press the save number dialed key (program 15-07 or sc 751: 30). Single line telephone 1. Hookflash. 2. Dial 715. To ...

  • Page 1108

    Issue 5.0 univerge sv8100 2 - 1082 save number dialed to view the number you have saved from a multiline terminal with a display: 1. Press the save number dialed key (program 15-07 or sc 751: 30). The stored number displays for 10 seconds. The stored number dials out if you: lift the handset, press ...

  • Page 1109: Secondary Incoming Extension

    Univerge sv8100 issue 5.0 secondary incoming extension 2 - 1083 secondary incoming extension description secondary incoming extensions (sies) are incoming appearance keys of actual stations assigned in the system. Sie keys are assigned to programmable function keys and can appear on an individual st...

  • Page 1110

    Issue 5.0 univerge sv8100 2 - 1084 secondary incoming extension in version 3000 or higher software, the system can be programmed to blink the page number of a dt300/dt700 desi-less terminal when it receives an incoming call, or switch to the page of the incoming call. Also, a default page can be def...

  • Page 1111

    Univerge sv8100 issue 5.0 secondary incoming extension 2 - 1085 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards fo...

  • Page 1112

    Issue 5.0 univerge sv8100 2 - 1086 secondary incoming extension 15-02-30 multiline telephone basic data setup – toll restriction class select the toll restriction class used when placing a call from a virtual extension. 0 = vir. Ext. (virtual extension class) 1 = real ext. (real extension class) (de...

  • Page 1113

    Univerge sv8100 issue 5.0 secondary incoming extension 2 - 1087 20-04-03 system options for virtual extensions – car/sie/virtual extension delay interval car keys/sie keys/virtual extensions set for delayed ringing (see program 15-11) ring the extension after this interval. 0~64800 (seconds) (defaul...

  • Page 1114

    Issue 5.0 univerge sv8100 2 - 1088 secondary incoming extension operation to answer a call ringing a sie key: 1. Press the flashing sie key. To program a sie key on a phone: 1. Press speaker. 2. Dial 752. 3. Press the key you want to program. 4. Dial 03. 5. Dial the number of the extension you want ...

  • Page 1115: Secretary Call (Buzzer)

    Univerge sv8100 issue 5.0 secretary call (buzzer) 2 - 1089 secretary call (buzzer) description secretary call lets two co-workers alert each other without disturbing their work. To have secretary call, both co-workers must have multiline terminals with secretary call buzzer keys. When a user presses...

  • Page 1116

    Issue 5.0 univerge sv8100 2 - 1090 secretary call (buzzer) related features programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels ar...

  • Page 1117

    Univerge sv8100 issue 5.0 secretary call (buzzer) 2 - 1091 to check to see who left you a secretary call: 1. Do not lift the handset. 2. Press the help key. 3. Press the secretary call key that flashed. 4. Press the exit key. To answer your secretary call indication: 1. Place an intercom call to the...

  • Page 1118

    Issue 5.0 univerge sv8100 2 - 1092 secretary call (buzzer) this page intentionally left blank.

  • Page 1119: Secretary Call Pickup

    Univerge sv8100 issue 5.0 secretary call pickup 2 - 1093 secretary call pickup description secretary call pickup lets a multiline terminal user easily reroute calls intended for a co-worker to themselves. By pressing a secretary call pickup key, the user can have all calls to a co-worker’s telephone...

  • Page 1120

    Issue 5.0 univerge sv8100 2 - 1094 secretary call pickup related features call forwarding with follow me programmable function keys secretary call (buzzer) single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that ar...

  • Page 1121

    Univerge sv8100 issue 5.0 secretary call pickup 2 - 1095 to cancel secretary call pickup: 1. Press your lit secretary call pickup key (program 15-07 or sc 751: 42 + boss extension). To check a key secretary call pickup assignment: 1. Press the help key. 2. Press your secretary call arrival (car) key...

  • Page 1122

    Issue 5.0 univerge sv8100 2 - 1096 secretary call pickup this page intentionally left blank.

  • Page 1123: Selectable Display Messaging

    Univerge sv8100 issue 5.0 selectable display messaging 2 - 1097 selectable display messaging description an extension user can select a programmed selectable display message for their extension. Display multiline terminal callers see the selected message when they call the user’s extension. Selectab...

  • Page 1124

    Issue 5.0 univerge sv8100 2 - 1098 selectable display messaging conditions the # cannot be used in a message. When selectable display messaging is set as dnd all, all other dnd modes are canceled when selectable display messaging is canceled. Default setting enabled system availability terminals all...

  • Page 1125

    Univerge sv8100 issue 5.0 selectable display messaging 2 - 1099 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards fo...

  • Page 1126

    Issue 5.0 univerge sv8100 2 - 1100 selectable display messaging 20-02-07 system options for multiline telephones – time and date display mode set the system time and date display mode. The time that displays in selectable display messages follows this setting. 1~8 type 1 = (12 hour) 10 mar tue 3:15p...

  • Page 1127

    Univerge sv8100 issue 5.0 selectable display messaging 2 - 1101 operation to select a message: 1. Press speaker + press the text message key (program 15-07 or sc 751: 18) + enter digits to append (if needed) + speaker to hang up. Skip the remaining steps. 2. (optional for messages 1~8 and 10.) dial ...

  • Page 1128

    Issue 5.0 univerge sv8100 2 - 1102 selectable display messaging 3. Press speaker to hang up. Intercom calls to extensions with selectable display messaging set receive a dnd signal and receive the display message on their telephone display instead of ringing the extension based on the setting in pro...

  • Page 1129: Selectable Ring Tones

    Univerge sv8100 issue 5.0 selectable ring tones 2 - 1103 selectable ring tones description an extension user can change the way trunks or internal calls ring their telephone. Selectable ring tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work a...

  • Page 1130

    Issue 5.0 univerge sv8100 2 - 1104 selectable ring tones guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featu...

  • Page 1131

    Univerge sv8100 issue 5.0 selectable ring tones 2 - 1105 operation to change your extension incoming ring tones: 1. Press speaker. 2. Dial 720. 3. Dial 1 to set intercom ring; 2 to set trunk ring. 4. Dial code for the desired ring pattern (1~8). 5. Press speaker to hang up. To listen to the incoming...

  • Page 1132

    Issue 5.0 univerge sv8100 2 - 1106 selectable ring tones 3. Dial 1 to listen to intercom ring; 2 to listen to trunk ring. 4. For intercom ring: dial the code for the ring pattern you want to hear (1~8). - or - for trunk ring: dial code for the ring pattern you want to hear (ring 1~3, melody 4~8). If...

  • Page 1133: Serial Call

    Univerge sv8100 issue 5.0 serial call 2 - 1107 serial call description serial call transfers a call so it automatically returns to the transferring extension. Serial calling saves transferring steps between users. For example, a customer service representative (csr) has a client on the telephone who...

  • Page 1134

    Issue 5.0 univerge sv8100 2 - 1108 serial call related features programmable function keys transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are u...

  • Page 1135

    Univerge sv8100 issue 5.0 serial call 2 - 1109 operation to place a serial call to a co-worker: 1. Place or answer a call. 2. Press hold or transfer. 3. Dial co-worker’s extension number. Co-worker must lift the handset to respond to your announcement. 4. Press the serial call key (program 15-07 or ...

  • Page 1136

    Issue 5.0 univerge sv8100 2 - 1110 serial call this page intentionally left blank.

  • Page 1137

    Univerge sv8100 issue 5.0 single line telephones, analog 500/2500 sets 2 - 1111 single line telephones, analog 500/2500 sets description the system is compatible with 500 type (dial pulse) and 2500 type (dtmf) analog single line telephones (slts). You can install single line telephones as on-premise...

  • Page 1138

    Issue 5.0 univerge sv8100 2 - 1112 single line telephones, analog 500/2500 sets the cd-cp00-us has 32 resources for dtmf receiving and dial tone detection. When a is pz-bs10 installed there are 64 resources available. When program 10-09-01 is set to 0 (common) and program 14-02-10 (caller id) is set...

  • Page 1139

    Univerge sv8100 issue 5.0 single line telephones, analog 500/2500 sets 2 - 1113 related features single line telephone users have access to the following features: data communications apa and apr modules can be used with multiline terminals to provide an analog port. Refer to the individual features...

  • Page 1140

    Issue 5.0 univerge sv8100 2 - 1114 single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and w...

  • Page 1141

    Univerge sv8100 issue 5.0 single line telephones, analog 500/2500 sets 2 - 1115 10-09-01 dtmf and dial tone circuit setup if the system has 2500 type (dtmf) single line extensions, allocate at least one circuit for analog extension dtmf reception (0 or 1). Use the following as a guide when allocatin...

  • Page 1142

    Issue 5.0 univerge sv8100 2 - 1116 single line telephones, analog 500/2500 sets 15-03-06 single line telephone basic data setup – extension polarity reverse -- not used in u.S. -- do not change default entry as dtmf issues may arise with voice mail. 0 = disable (off) 1 = enable (on) (default = 0) 15...

  • Page 1143

    Univerge sv8100 issue 5.0 single line telephones, analog 500/2500 sets 2 - 1117 20-03-03 system options for single line telephones – slt dtmf dial to trunk lines set the slt phones to (0). Collect all digits before sending or (1), send out immediately after receiving. When using a third-party extern...

  • Page 1144

    Issue 5.0 univerge sv8100 2 - 1118 single line telephones, analog 500/2500 sets 80-03-01 dtmf tone receiver setup – detect level use items 11~32 to set the criteria for dial tone detection for outgoing ars calls. 0 = 0dbm ~ -25dbm 1 = -5dbm ~ -30dbm 2 = -10dbm ~ -35dbm 3 = -15dbm ~ -40dbm 4 = -20dbm...

  • Page 1145

    Univerge sv8100 issue 5.0 single line telephones, analog 500/2500 sets 2 - 1119 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20db...

  • Page 1146

    Issue 5.0 univerge sv8100 2 - 1120 single line telephones, analog 500/2500 sets 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0...

  • Page 1147

    Univerge sv8100 issue 5.0 single line telephones, analog 500/2500 sets 2 - 1121 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db ~ 10db) default: type 1 = 5 (6dbm) type 2 = 5 (6dbm) type 3 = 5 (6dbm) type 4 = 5 (6dbm) type 5 = 5 ...

  • Page 1148

    Issue 5.0 univerge sv8100 2 - 1122 single line telephones, analog 500/2500 sets operation refer to the individual features listed in the related features section above in this feature. 80-04-04 call progress tone detector setup – no tone time set no tone time. 0~255 (30+30-7680 ms) the formula is 30...

  • Page 1149: Slt Adapter

    Univerge sv8100 issue 5.0 slt adapter 2 - 1123 slt adapter description the slt (single line telephone) adapter allows a port of a cd-8dlca, pz-8dlcb, cd-16dlca or cd-lta to support a single line telephone. A single line telephone can be connected to the dlc port using the slt adapter and 2-wire cabl...

  • Page 1150

    Issue 5.0 univerge sv8100 2 - 1124 slt adapter cordless telephone connection single line telephones, analog 500/2500 sets guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly us...

  • Page 1151

    Univerge sv8100 issue 5.0 slt adapter 2 - 1125 11-02-01 extension numbering assign extension numbers to extension ports. Up to eight digits 1 101 2 102 3 103 ~ ~ 99 199 100 3101 ~ ~ 512 3513 20-07-01 class of service options (administrator level) – manual night service enabled turn off or on an exte...

  • Page 1152

    Issue 5.0 univerge sv8100 2 - 1126 slt adapter 20-07-12 class of service options (administrator level) – trunk port disable turn off or on an extension user ability to use the trunk port disable feature. 0 = off 1 = on (default = 0 for cos 1~14) (default = 1 for cos 15) 20-07-13 class of service opt...

  • Page 1153

    Univerge sv8100 issue 5.0 slt adapter 2 - 1127 20-07-24 class of service options (administrator level) – set/ cancel private call refuse enable/disable an extension user ability to set or cancel private call refuse. 0 = disable 1 = enable (default = 0 for cos 1~15) 20-07-25 class of service options ...

  • Page 1154

    Issue 5.0 univerge sv8100 2 - 1128 slt adapter 20-08-08 class of service options (outgoing call service) – toll restriction dial block turn off or on an extension user ability to use dial block. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-09 class of service options (outgoing call service) – hot...

  • Page 1155

    Univerge sv8100 issue 5.0 slt adapter 2 - 1129 20-08-17 class of service options (outgoing call service) – ars override of trunk access map turn off or on an extension user ability to override the trunk access map programming for outgoing calls. 0 = off 1 = on (default = 0 for cos 1~15) 20-08-19 cla...

  • Page 1156

    Issue 5.0 univerge sv8100 2 - 1130 slt adapter 20-09-05 class of service options (incoming call service) – signal/ voice call turn off or on an extension user ability to enable handsfree answerback or forced intercom ringing for their incoming intercom calls. 0 = off 1 = on (default = 1 for cos 1~15...

  • Page 1157

    Univerge sv8100 issue 5.0 slt adapter 2 - 1131 20-10-08 class of service options (answer service) – virtual extension off-hook answer turn off or on an extension user ability to answer an incoming call on a call arrival (car)/secondary incoming extension (sie)/ virtual extension simply by lifting th...

  • Page 1158

    Issue 5.0 univerge sv8100 2 - 1132 slt adapter 20-11-08 class of service options (hold/ transfer service) – transfer information display turn off or on an extension incoming transfer pre-answer display. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-09 class of service options (hold/ transfer servi...

  • Page 1159

    Univerge sv8100 issue 5.0 slt adapter 2 - 1133 20-11-18 class of service options (hold/ transfer service) – no recall no recall set to 1 does not stop transferred calls from recalling from a virtual extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-19 class of service options (hold/ transfe...

  • Page 1160

    Issue 5.0 univerge sv8100 2 - 1134 slt adapter 20-13-01 class of service options (supplementary service) – long conversation alarm turn off or on the warning tone for long conversation (not for single line telephones). 0 = off 1 = on (default = 0 for cos 1~15) 20-13-02 class of service options (supp...

  • Page 1161

    Univerge sv8100 issue 5.0 slt adapter 2 - 1135 20-13-12 class of service options (supplementary service) – room monitor, extension being monitored turn off or on an extension user ability to be monitored by other extensions. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-13 class of service options...

  • Page 1162

    Issue 5.0 univerge sv8100 2 - 1136 slt adapter 20-13-22 class of service options (supplementary service) – busy status display (called party status) turn off or on the ability to display the detailed state of the called party. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-23 class of service optio...

  • Page 1163

    Univerge sv8100 issue 5.0 slt adapter 2 - 1137 20-13-33 class of service options (supplementary service) – acd supervisor’s position enhancement set this option to on for the operator to use service codes in program 11-13-10 through program 11-13-13. 0 = off 1 = on (default = 0 for cos 1~15) 20-13-3...

  • Page 1164

    Issue 5.0 univerge sv8100 2 - 1138 slt adapter 20-13-45 class of service options (supplementary service) – mic key mode while call monitoring set per class of service, when in call monitoring mode determines if the monitored parties receives the barge in alert tone when coaching mode is enabled. 0 =...

  • Page 1165

    Univerge sv8100 issue 5.0 slt adapter 2 - 1139 operation to originate internal calls: 1. Lift the handset, and wait for internal dial tone. 2. Dial the applicable internal number. 20-14-05 class of service options for disa/e&m – operator calling enable/disable a disa or tie trunk caller ability to d...

  • Page 1166

    Issue 5.0 univerge sv8100 2 - 1140 slt adapter 3. Talk when called party answers. To originate outside calls: 1. Lift the handset, and wait for dial tone. 2. Dial trunk access code (default: 9). 3. Dial the number of outside party. 4. Talk when the called party answers. To answer outside or internal...

  • Page 1167

    Univerge sv8100 issue 5.0 smb8000 interactive voice response 2 - 1141 smb8000 interactive voice response description smb8000 interactive voice response (ivr) is a software application that accepts a combination of voice telephone input, database information, and telephone keypad selection to provide...

  • Page 1168

    Issue 5.0 univerge sv8100 2 - 1142 smb8000 interactive voice response collect dtmf digits from a caller. Play one or more audio files to a caller. Play text to a caller as digits, number, date, time, or money. Record from a caller into a file. Select a menu item. Access caller id information. Set al...

  • Page 1169

    Univerge sv8100 issue 5.0 smb8000 interactive voice response 2 - 1143 timers pause for configured number of milliseconds. Mark the current date and time. Get the number of seconds from a marked time now. Assign a new script to be executed after user specified number of seconds. Suspend a timer. Canc...

  • Page 1170

    Issue 5.0 univerge sv8100 2 - 1144 smb8000 interactive voice response system availability terminals all stations required component(s) none related features vm8000 inmail voice mail integration (analog) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that ...

  • Page 1171

    Univerge sv8100 issue 5.0 smb8000 interactive voice response 2 - 1145 operation operating procedures depend on the application. 11-07-01 department group pilot numbers – dial assign pilot numbers to each department group set up. Up to eight digits (default not assigned) 15-03-03 single line telephon...

  • Page 1172

    Issue 5.0 univerge sv8100 2 - 1146 smb8000 interactive voice response this page intentionally left blank.

  • Page 1173

    Univerge sv8100 issue 5.0 smb8000 multimedia conference bridge 2 - 1147 smb8000 multimedia conference bridge description the cd-pvaa is a multimedia conference bridge that is used in the univerge sv8100. This etu can be licensed to support a 8-port or 16-port conference bridge. The multimedia confer...

  • Page 1174

    Issue 5.0 univerge sv8100 2 - 1148 smb8000 multimedia conference bridge the multimedia conference bridge application email configuration supports smtp mail server only (exchange server not supported). Organizer required: when enabled, the host/organizer is required to be logged into the conference b...

  • Page 1175

    Univerge sv8100 issue 5.0 smb8000 multimedia conference bridge 2 - 1149 xl meeting link with v1.05 or higher of the smb8000 multimedia conference bridge, a link to xl meeting is provided. Xl meeting is a third party vendor of audio, video, and web conferencing services. Telephone dial pad help utili...

  • Page 1176

    Issue 5.0 univerge sv8100 2 - 1150 smb8000 multimedia conference bridge the support pc must be connected directly to the cd-pvaa multimedia conference bridge and not connected via a hub or router when performing any of the following functions: database restoration application upgrade application pac...

  • Page 1177

    Univerge sv8100 issue 5.0 smb8000 multimedia conference bridge 2 - 1151 a comparison between preset and scheduled mode is shown below: default setting none system availability terminals all multiline terminals required component(s) cd-pvaa aks conference bridge application (compact flash media) rela...

  • Page 1178

    Issue 5.0 univerge sv8100 2 - 1152 smb8000 multimedia conference bridge guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wi...

  • Page 1179

    Univerge sv8100 issue 5.0 smb8000 multimedia conference bridge 2 - 1153 10-54-02 license configuration for each package – license quantity assign the number of licenses to the conference application per slot. For the slot the cd-pvaa blade is installed in, assign the number of licensed conference br...

  • Page 1180

    Issue 5.0 univerge sv8100 2 - 1154 smb8000 multimedia conference bridge 10-55-04 package network setup – sub net mask define the subnet mask for the cd-etia. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 25...

  • Page 1181

    Univerge sv8100 issue 5.0 smb8000 multimedia conference bridge 2 - 1155 11-07-01 department group pilot numbers – dial assign a department group pilot number for the cd-pvaa (eight digits max). The extensions are assigned to the group in program 16-02-01. Up to eight digits (default not assigned) 15...

  • Page 1182

    Issue 5.0 univerge sv8100 2 - 1156 smb8000 multimedia conference bridge 16-01-06 department group basic data setup – stg withdraw mode set the department group stg withdraw mode for each department group. 0 = disable (camp on) 1 = enable (overflow mode) (default = 0) 16-01-07 department group basic ...

  • Page 1183

    Univerge sv8100 issue 5.0 smb8000 multimedia conference bridge 2 - 1157 operation refer to the smb8000 multimedia conference bridge installation manual. 22-02-01 incoming call trunk setup assign service type 4 to each trunk you want to ring into the multimedia conference bridge as a direct inward li...

  • Page 1184

    Issue 5.0 univerge sv8100 2 - 1158 smb8000 multimedia conference bridge this page intentionally left blank.

  • Page 1185: Softkeys

    Univerge sv8100 issue 5.0 softkeys 2 - 1159 softkeys description each display telephone provides interactive softkeys for intuitive feature access. It is not necessary to remember feature codes to access the telephone advanced features because the function of the softkeys change as the user processe...

  • Page 1186

    Issue 5.0 univerge sv8100 2 - 1160 softkeys related features directory dialing volume controls guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used w...

  • Page 1187

    Univerge sv8100 issue 5.0 softkeys 2 - 1161 operation none.

  • Page 1188

    Issue 5.0 univerge sv8100 2 - 1162 softkeys this page intentionally left blank.

  • Page 1189

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1163 speed dial – system/group/station description speed dialing gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long...

  • Page 1190

    Issue 5.0 univerge sv8100 2 - 1164 speed dial – system/group/station dss console chaining dss console chaining allows an extension user with a dss console to chain to a speed dialing number stored under a dss console key. The stored number dials out (chains) to the initial call. This can, for exampl...

  • Page 1191

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1165 conditions speed dial bins can contain stored account codes. To prevent them from being displayed use program 20-07-04. Ars selects the trunk for the call unless the user preselects. A user can implement speed dial only if their ex...

  • Page 1192

    Issue 5.0 univerge sv8100 2 - 1166 speed dial – system/group/station if the speed dial bin does not have a name assigned, it does not show when scrolling through the directory of speed dials. If program 13-01-01 is set to 1 (intercom access mode), system speed dial bins require inserting a trunk acc...

  • Page 1193

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1167 single line telephones, analog 500/2500 sets trunk group routing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most...

  • Page 1194

    Issue 5.0 univerge sv8100 2 - 1168 speed dial – system/group/station 11-12-11 service code setup (for service access) – group speed dialing customize the service code used for group speed dialing. Mlt, slt (default = # 4) 13-01-01 speed dialing option setup – speed dialing auto outgoing call mode de...

  • Page 1195

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1169 13-04-04 speed dialing number and name – transfer destination number when the incoming caller id matches the number programmed in the speed dial bin, this setting determines the destination of the call. If transfer mode is (refer t...

  • Page 1196

    Issue 5.0 univerge sv8100 2 - 1170 speed dial – system/group/station 15-07-01 programmable function keys assign a function key for system speed dialing (27) or group speed dialing (28). You can program the key as either a general speed dialing key or you can choose to store a bin number with the fun...

  • Page 1197

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1171 30-03-01 dss console key assignment for dss console chaining, assign an speed dialing service code (or) plus a 2-digit bin number to a dss console key. Key number 001~500 0~99 (general functional level) 97 = door box access key (ad...

  • Page 1198

    Issue 5.0 univerge sv8100 2 - 1172 speed dial – system/group/station 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detect levels for the dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to –...

  • Page 1199

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1173 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detect levels for the dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25...

  • Page 1200

    Issue 5.0 univerge sv8100 2 - 1174 speed dial – system/group/station 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist levels for the dtmf tone receiver. 0~9 (1db ~ 10db) [default: type 1~5 = 5 (6dbm)] 80-03-06 dtmf tone receiver setup – backward twist level define the...

  • Page 1201

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1175 80-04-03 call progress tone detector setup – s/n ratio define the s/n ratio for the call progress tone detector. 0~4 (0db ~ -20db) default: type 1 (dt) – 4 (-20db) type 2 (bt) – 4 (-20db) type 3 (rbt) – 4 (-20db) type 4, type 5 – 0...

  • Page 1202

    Issue 5.0 univerge sv8100 2 - 1176 speed dial – system/group/station operation to store an speed dialing number (display telephones only): 1. Press speaker. 2. Dial 753 (for system) or 754 (for group). 3. Dial system or group storage code. Initially, there are 1000 system speed dialing codes. There ...

  • Page 1203

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1177 5. Press hold. 6. Enter the name associated with the speed dialing number. 7. Press hold. 8. Press speaker to hang up or repeat steps 3~7 to program another system or group speed dial bin. Table 2-39 keys for entering names use thi...

  • Page 1204

    Issue 5.0 univerge sv8100 2 - 1178 speed dial – system/group/station to dial a system speed dialing number: 1. Go off-hook. 2. Press redial. - or - press the right cursor key until the group speed dial menu appears. 3. Dial the system speed dialing storage code. Unless you preselect, trunk group rou...

  • Page 1205

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1179 3. Dial the group speed dialing code. The stored number dials out. Unless you preselect, trunk group routing selects the trunk for the call. If you have a dss console, you may be able to press a dss console key to chain to a stored...

  • Page 1206

    Issue 5.0 univerge sv8100 2 - 1180 speed dial – system/group/station 6. Enter the name associated with the speed dialing number (display telephones only). 7. Press hold. 8. Press speaker to hang up. To store a station speed dialing number (single line telephones only): 1. Lift the handset. 2. Dial 7...

  • Page 1207

    Univerge sv8100 issue 5.0 speed dial – system/group/station 2 - 1181 4 = station speed dial buffer 4 5 = station speed dial buffer 5 6 = station speed dial buffer 6 7 = station speed dial buffer 7 8 = station speed dial buffer 8 9 = station speed dial buffer 9 0 = station speed dial buffer 10 4. Dia...

  • Page 1208

    Issue 5.0 univerge sv8100 2 - 1182 speed dial – system/group/station this page intentionally left blank.

  • Page 1209

    Univerge sv8100 issue 5.0 speed dial – telephone book 2 - 1183 speed dial – telephone book description speed dial – telephone book is a part of the speed dialing system. A maximum of 100 telephone books is supported per system. Individual extensions can be assigned up to two telephone books. Each te...

  • Page 1210

    Issue 5.0 univerge sv8100 2 - 1184 speed dial – telephone book required component(s) none related features speed dial – system/group/station guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they a...

  • Page 1211

    Univerge sv8100 issue 5.0 speed dial – telephone book 2 - 1185 13-07-01 telephone book dial number and name – speed dialing data assign telephone numbers to entries in each book. There are 100 books with 300 hundred entries (0-299) in each book. Maximum 24 digits 1~9, 0, , # , pause (press line key...

  • Page 1212

    Issue 5.0 univerge sv8100 2 - 1186 speed dial – telephone book operation to search for an entry in the telephone book: 1. Press the dir softkey. 2. Press the telbk softkey. 3. Press the softkey associated with the first or second book. - or - press the right cursor key. 13-10-01 telephone book routi...

  • Page 1213

    Univerge sv8100 issue 5.0 speed dial – telephone book 2 - 1187 4. After selecting the book, choose one of the following search types. To scroll the entries in the book, press up or down on the cursor pad. Once you reach the last entry on the page, the display advances to the next page. To select one...

  • Page 1214

    Issue 5.0 univerge sv8100 2 - 1188 speed dial – telephone book 7. If you want to change the telephone book entry name, type the new name using the telephone dial pad keys and press the center button on the cursor pad. To accept the name change, press the center button on the cursor pad again. If you...

  • Page 1215

    Univerge sv8100 issue 5.0 speed dial – telephone book 2 - 1189 3. Press the softkey associated with the first or second book. - or - press the right cursor key. 4. Search to select the telephone name, telephone number or registry entry (0~299) to change. 5. Press the dial softkey to dial the selecte...

  • Page 1216

    Issue 5.0 univerge sv8100 2 - 1190 speed dial – telephone book this page intentionally left blank.

  • Page 1217: Station Hunt

    Univerge sv8100 issue 5.0 station hunt 2 - 1191 station hunt description after calling a busy extension, a call immediately hunts to the next available member of the hunt group (department group). The caller does not have to hang up and place another intercom call if the first extension called is un...

  • Page 1218

    Issue 5.0 univerge sv8100 2 - 1192 station hunt guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...

  • Page 1219

    Univerge sv8100 issue 5.0 station hunt 2 - 1193 operation to make a step call: 1. Place a call to a busy extension..

  • Page 1220

    Issue 5.0 univerge sv8100 2 - 1194 station hunt this page intentionally left blank.

  • Page 1221

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1195 station message detail recording description station message detail recording (smdr) provides a record of the system trunk calls. Typically, the record outputs to a customer-provided printer, terminal or smdr data collection device....

  • Page 1222

    Issue 5.0 univerge sv8100 2 - 1196 station message detail recording duration monitoring smdr can include calls of any duration, or only those that last longer than the time you specify. If you want to keep track of all trunk activity, use a short duration. To keep track of only significant usage, us...

  • Page 1223

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1197 sample smdr report for example, with program 35-01-09 = 0 (format for na) and program 35-02-17 = 1 (caller id name), if a call is received with the caller id name of nec infrontia corporation (24 characters), the following smdr reco...

  • Page 1224

    Issue 5.0 univerge sv8100 2 - 1198 station message detail recording table 2-40 smdr report definitions report headings definitions call record number smdr record number (consecutive) class type of call (see class definitions below) time time call placed or answered. (for transferred calls, shows tim...

  • Page 1225

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1199 table 2-41 smdr report format with program 35-02-14 set to ‘0’ character position field definition header line 1 1~60 spaces 61~70 mm/dd/yyyy 71 space 72~75 page 76 space 77~79 report page number (e.G., 001) cr & lf carriage return ...

  • Page 1226

    Issue 5.0 univerge sv8100 2 - 1200 station message detail recording 5 space 6~10 time in 24 hour clock (hh:mm) 11 space 12~21 line 22 space 23~30 call duration (hh:mm:ss) 31 space 32~41 station number or name 42 space 43~62 number dialed (20 digits maximum) 63 space 64~79 account number or no answer...

  • Page 1227

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1201 12~15 date 16~17 spaces 18~21 line 22 space 23~30 duration 31~32 spaces 33~39 station 40~44 spaces 45~51 dialled 52 space 53~59 no./cli 60~63 spaces 64~70 account cr & lf carriage return and line feed lf line feed smdr record 1~4 ca...

  • Page 1228

    Issue 5.0 univerge sv8100 2 - 1202 station message detail recording conditions smdr data does not include intercom calls. The smdr call buffer stores 500 calls. The buffer stores calls when the smdr device is unavailable. When the buffer fills, the oldest record is deleted to allow the new record to...

  • Page 1229

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1203 smdr requires a connection to the cd-cp00-us lan, or a rs232 serial connection to a ct(a)-r adaptor on a dth/dtr style phone. When using a ct(a)-r unit connected to a dth/dtr style terminal for smdr output: sw1-1 and sw1-2 should be...

  • Page 1230

    Issue 5.0 univerge sv8100 2 - 1204 station message detail recording related features pbx compatibility traffic reports guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used....

  • Page 1231

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1205 10-20-01 lan setup for external equipment – tcp port define the tcp port (0~65535) when communicating to the smdr (type 5). 0~65535 default: external device 1 (cti server) = 0 external device 2 (acd mis) = 4000 external device 5 (sm...

  • Page 1232

    Issue 5.0 univerge sv8100 2 - 1206 station message detail recording 15-02-20 multiline telephone basic data setup – baud rate for cta port select the baud rate used by the cta adapter. 0 = 4800 1 = 9600 2 = 19200 (default = 2) 20-07-18 class of service options (administrator level) – smdr printout a...

  • Page 1233

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1207 35-01-05 smdr options – minimum digits outgoing calls must have at least this number of digits for inclusion in the smdr report. Enter 0 to include all outgoing calls, regardless of the number of digits dialed. 0~24 (0 = include all...

  • Page 1234

    Issue 5.0 univerge sv8100 2 - 1208 station message detail recording 35-02-06 smdr output options – summary (monthly) set this option to 1 to have the smdr report provide a monthly summary (at midnight on the last day of the month). 0 = not displayed 1 = displayed (default = 1) 35-02-07 smdr output o...

  • Page 1235

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1209 35-02-17 smdr output options – print account code or caller name of incoming call determine whether the account code or caller id name should print in the smdr record. Program 35-01-08 must be set to 0 for this entry to be followed....

  • Page 1236

    Issue 5.0 univerge sv8100 2 - 1210 station message detail recording smdr flowcharts are located on the following pages. Smdr with a cd-cp00-us ethernet or serial connection via ct(a)-r adapter on a dth/dtr terminal.

  • Page 1237

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1211 smdr flowchart.

  • Page 1238

    Issue 5.0 univerge sv8100 2 - 1212 station message detail recording smdr flowchart (continued).

  • Page 1239

    Univerge sv8100 issue 5.0 station message detail recording 2 - 1213 smdr flowchart (continued).

  • Page 1240

    Issue 5.0 univerge sv8100 2 - 1214 station message detail recording operation once installed and programmed, smdr operation is automatic. Smdr flowchart (continued).

  • Page 1241

    Univerge sv8100 issue 5.0 station name assignment – user programmable 2 - 1215 station name assignment – user programmable description this feature allows a user to program the station name for their telephone extension or any extension in the system. The name is displayed on the multiline terminal ...

  • Page 1242

    Issue 5.0 univerge sv8100 2 - 1216 station name assignment – user programmable guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and we...

  • Page 1243

    Univerge sv8100 issue 5.0 station name assignment – user programmable 2 - 1217 operation to program your extension name: 1. Press speaker. 2. Dial 700. - or - press the extension name change key (program 15-07 or sc 751: 55). 3. Press hold. 4. Enter the name. (refer to table 2-36 selectable display ...

  • Page 1244

    Issue 5.0 univerge sv8100 2 - 1218 station name assignment – user programmable 6 enter characters: m-o, m-o, 6. 7 enter characters: p-s, p-s, 7. 8 enter characters: t-v, t-v, 8. 9 enter characters: w-z, w-z, 9. 0 enter characters: 0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü enter characters: + , - . / : ; ? B...

  • Page 1245: Station Relocation

    Univerge sv8100 issue 5.0 station relocation 2 - 1219 station relocation description station relocation allows a station to be moved from one location to another, without having to reprogram the station data. The station features and extension number are the same after it is moved to the new locatio...

  • Page 1246

    Issue 5.0 univerge sv8100 2 - 1220 station relocation default setting none system availability terminals all multiline terminals and single line telephones required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs tha...

  • Page 1247

    Univerge sv8100 issue 5.0 station relocation 2 - 1221 the following programs are swapped when station relocation is used: program 11-02 extension numbering program 12-05 night mode group assignment for extensions program 13-03 speed dialing group assignment for extensions program 15-01 basic extensi...

  • Page 1248

    Issue 5.0 univerge sv8100 2 - 1222 station relocation program 21-15 individual trunk group routing for extensions program 21-19 ip trunk (sip) calling party number setup for extension program 23-02 call pickup groups program 23-03 universal answer/auto answer program 23-04 ringing line preference fo...

  • Page 1249

    Univerge sv8100 issue 5.0 sv8100 communications analyst enterprise 2 - 1223 sv8100 communications analyst enterprise description sv8100 communications analyst enterprise is an easy to use, graphically oriented software package that allows you to monitor and analyze telephone calls, understand teleph...

  • Page 1250

    Issue 5.0 univerge sv8100 2 - 1224 sv8100 communications analyst enterprise changes can now be made to the call record such as account code entry, dnis, and comments field. Call costing and user configurable rate plans time billing included reports: date and time summaries most frequently called num...

  • Page 1251

    Univerge sv8100 issue 5.0 sv8100 communications analyst enterprise 2 - 1225 smdr does not print intercom calls. The smdr call buffer stores 500 calls. The buffer stores calls when the smdr device is unavailable. When the buffer fills, the oldest record is deleted to allow the new record to be saved....

  • Page 1252

    Issue 5.0 univerge sv8100 2 - 1226 sv8100 communications analyst enterprise cd-rom drive (when using cd for installation) available serial port and rs-232 cable (if data source is a serial connection to pbx) printer for reports operating systems supported: windows 2000 professional with sp 4, window...

  • Page 1253

    Univerge sv8100 issue 5.0 sv8100 communications analyst enterprise 2 - 1227 central office calls, answering central office calls, placing clock/calendar display e911 compatibility isdn compatibility multiple trunk types station message detail recording t1 trunking (with ani/dnis compatibility) traff...

  • Page 1254

    Issue 5.0 univerge sv8100 2 - 1228 sv8100 communications analyst enterprise 35-01-01 smdr options – output port type specify the type of connection used for smdr. The baud rate for the com port should be set in program 15-02-19. 0 = none 3 = lan 4 = cta/ctu (default = 0) 35-01-02 smdr options – outp...

  • Page 1255

    Univerge sv8100 issue 5.0 sv8100 communications analyst enterprise 2 - 1229 35-02-03 smdr output options – trunk number or name select whether the system should display the trunk name or number on smdr reports. If this option is set to 0, program 35-02-14 must be set to 0. 0 = name 1 = number (defau...

  • Page 1256

    Issue 5.0 univerge sv8100 2 - 1230 sv8100 communications analyst enterprise 35-02-14 smdr output options – date determine if the date should be displayed on smdr reports. This option must be set to 0 if the trunk name is set to be displayed in program 35-02-03. 0 = not displayed 1 = displayed (defau...

  • Page 1257

    Univerge sv8100 issue 5.0 sv8100 communications analyst enterprise 2 - 1231 lan connection: 35-03-01 smdr port assignment for trunk group assign the smdr port for each trunk group. This is the smdr port to which the incoming call information should be sent. Trunk group: 1~100, smdr port: 1~8 (defaul...

  • Page 1258

    Issue 5.0 univerge sv8100 2 - 1232 sv8100 communications analyst enterprise for additional smdr programming options, see station message detail recording on page 2-1195 . Programming notes: if the system is programmed to display the date (program 35-02-14=1), the date is displayed regardless of the ...

  • Page 1259: Sv8100 Desktop Applications

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1233 sv8100 desktop applications description the sv8100 desktop applications is a suite of software that combines the telephony functionality of three standard products: sp310 (ip soft phone) pc assistant pc attendant through licensing contro...

  • Page 1260

    Issue 5.0 univerge sv8100 2 - 1234 sv8100 desktop applications outlook add-in – allows the user to dial out, end call and perform screen pops through the contacts folder within microsoft outlook. With desktop applications version 2.0.0.0 and main cpu software version 2500 or higher, outlook add-in a...

  • Page 1261

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1235 desktop shared services the sv8100 desktop application includes the option to install desktop shared services that are available for use by all desktop application users. This is required to support some of the functionality that was ava...

  • Page 1262

    Issue 5.0 univerge sv8100 2 - 1236 sv8100 desktop applications licensing the licensing for desktop has changed with the release of desktop v2.0. This release supports desktop attendant shared services and desktop clients. A new license part number (670678) is being introduced that provides the maxim...

  • Page 1263

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1237 utilizing the enhancement package counts against system port capacity. In the example, the associates required only two desktop with shared services users, but all the desktop clients may utilize the shared services features by using (69...

  • Page 1264

    Issue 5.0 univerge sv8100 2 - 1238 sv8100 desktop applications the following table outlines the license codes included when purchasing the various part numbers related to the desktop application: table 2-47 overall breakdown - desktop applications license code in 10-50-01 pcpro license description p...

  • Page 1265

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1239 670912 lk-dt sp e client-ip 64-lic desktop client with softphone, enhancement and ip port license - 64 64 64 – 64 64 – 670913 lks-sp e client-ip 1-lic softphone client with enhancement and ip port license - 1 1 1 – – 1 – 670914 lks-sp e ...

  • Page 1266

    Issue 5.0 univerge sv8100 2 - 1240 sv8100 desktop applications multiple logon with version 3000 or higher software, the same user name and password can be assigned to multiple extensions when using automatic or manual registration. This makes it easier on the user by only having to remember one pass...

  • Page 1267

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1241 if the desktop user presses the disconnect button to abort a transfer, the call shows up in desktop as a held call. The desktop user is not automatically connected back to the caller. When desktop application is in toolbar mode, if the d...

  • Page 1268

    Issue 5.0 univerge sv8100 2 - 1242 sv8100 desktop applications application sharing has a 1 to 1 functionality. A desktop suite client cannot share with multiple clients. When running desktop applications in deskset mode for an ip phone when the registration mode is set to automatic or manual, the us...

  • Page 1269

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1243 default setting none system availability terminals all multiline terminals required component(s) pc class: pentium 3 processor speed: 1ghz ram: 512mb minimum, 1gb recommended display: super vga (800x600) or higher 50mb available disk spa...

  • Page 1270

    Issue 5.0 univerge sv8100 2 - 1244 sv8100 desktop applications guide to feature programming the level 1, level 2 and level 2 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for...

  • Page 1271

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1245 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255...

  • Page 1272

    Issue 5.0 univerge sv8100 2 - 1246 sv8100 desktop applications 10-20-01 lan setup for external equipment – tcp port define the tcp port number for the lan cti and o&m communication between the cd-cp00-us and the desktop applications. 0~65535 default: external device 1 (cti server) = 0 external devic...

  • Page 1273

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1247 15-07-01 programmable function keys assign a function key to terminals. Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 30-01-01 dss console operating mode se the ...

  • Page 1274

    Issue 5.0 univerge sv8100 2 - 1248 sv8100 desktop applications in addition to the above programming, define the programming options as required for the system features. Refer to the univerge sv8100 programming manual for programming details.Callback, callback request, and auto redial are not support...

  • Page 1275

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1249.

  • Page 1276

    Issue 5.0 univerge sv8100 2 - 1250 sv8100 desktop applications.

  • Page 1277

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1251.

  • Page 1278

    Issue 5.0 univerge sv8100 2 - 1252 sv8100 desktop applications.

  • Page 1279

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1253.

  • Page 1280

    Issue 5.0 univerge sv8100 2 - 1254 sv8100 desktop applications.

  • Page 1281

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1255.

  • Page 1282

    Issue 5.0 univerge sv8100 2 - 1256 sv8100 desktop applications.

  • Page 1283

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1257.

  • Page 1284

    Issue 5.0 univerge sv8100 2 - 1258 sv8100 desktop applications.

  • Page 1285

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1259.

  • Page 1286

    Issue 5.0 univerge sv8100 2 - 1260 sv8100 desktop applications.

  • Page 1287

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1261.

  • Page 1288

    Issue 5.0 univerge sv8100 2 - 1262 sv8100 desktop applications.

  • Page 1289

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1263.

  • Page 1290

    Issue 5.0 univerge sv8100 2 - 1264 sv8100 desktop applications.

  • Page 1291

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1265.

  • Page 1292

    Issue 5.0 univerge sv8100 2 - 1266 sv8100 desktop applications.

  • Page 1293

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1267.

  • Page 1294

    Issue 5.0 univerge sv8100 2 - 1268 sv8100 desktop applications.

  • Page 1295

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1269.

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    Issue 5.0 univerge sv8100 2 - 1270 sv8100 desktop applications.

  • Page 1297

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1271.

  • Page 1298

    Issue 5.0 univerge sv8100 2 - 1272 sv8100 desktop applications.

  • Page 1299

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1273.

  • Page 1300

    Issue 5.0 univerge sv8100 2 - 1274 sv8100 desktop applications.

  • Page 1301

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1275.

  • Page 1302

    Issue 5.0 univerge sv8100 2 - 1276 sv8100 desktop applications.

  • Page 1303

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1277.

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    Issue 5.0 univerge sv8100 2 - 1278 sv8100 desktop applications.

  • Page 1305

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1279.

  • Page 1306

    Issue 5.0 univerge sv8100 2 - 1280 sv8100 desktop applications.

  • Page 1307

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1281.

  • Page 1308

    Issue 5.0 univerge sv8100 2 - 1282 sv8100 desktop applications.

  • Page 1309

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1283.

  • Page 1310

    Issue 5.0 univerge sv8100 2 - 1284 sv8100 desktop applications.

  • Page 1311

    Univerge sv8100 issue 5.0 sv8100 desktop applications 2 - 1285 operation refer to the univerge sv8100 desktop applications manual for detailed feature information..

  • Page 1312

    Issue 5.0 univerge sv8100 2 - 1286 sv8100 desktop applications this page intentionally left blank.

  • Page 1313: Sv8100 Internal Router

    Univerge sv8100 issue 5.0 sv8100 internal router 2 - 1287 sv8100 internal router description the sv8100 internal router converged network appliance is an intelligent, all-in-one networking solution for enterprises and service providers. It reduces costs by simplifying the deployment, management, and...

  • Page 1314

    Issue 5.0 univerge sv8100 2 - 1288 sv8100 internal router voip resolves nat/fw traversal problems for sip, mgcp and h.323 traffic, and allows a single public ip address to be used for multiple voip clients. Voip survivability is also provided so that local sip pstn gateways are available for inbound...

  • Page 1315

    Univerge sv8100 issue 5.0 sv8100 internal router 2 - 1289 required component(s) sv8100 internal router blade cd-rtb related features none guide to feature programming system programming is not available for sv8100 internal router. It receives power from the chs2u-us chassis. Programming is done via ...

  • Page 1316

    Issue 5.0 univerge sv8100 2 - 1290 sv8100 internal router this page intentionally left blank.

  • Page 1317: Sv8100 Netlink

    Univerge sv8100 issue 5.0 sv8100 netlink 2 - 1291 sv8100 netlink description the netlink feature allows up to 16 sites to be linked together over a data communication ip netlink that allows remote sites to have the same service features as the main site, acting as one system. Systems can be installe...

  • Page 1318

    Issue 5.0 univerge sv8100 2 - 1292 sv8100 netlink when a terminal is placed on hold, the music on hold comes from the system where the terminal resides. When a trunk is placed on hold, the music on hold comes from the system where the trunk resides. External paging uses an output on the cd-cp00-us o...

  • Page 1319

    Univerge sv8100 issue 5.0 sv8100 netlink 2 - 1293 when using netlink and ucb, the trunks and extensions on the remote sites are supported for ucb (version 2.51 or higher). When using mobile extension in a netlink network, the isdn/pri must be used in the primary system. Inmail is not supported in a ...

  • Page 1320

    Issue 5.0 univerge sv8100 2 - 1294 sv8100 netlink acd/mis can connect to the primary (main) site only. Only one voice mail can be installed in a netlink network. In-mail and vrs use the vmdb of the primary (main) site. Apsu can be installed in the secondary (remote) system, however the netlink time ...

  • Page 1321

    Univerge sv8100 issue 5.0 sv8100 netlink 2 - 1295 system availability terminals all terminals required component(s) cd-cp00-us blade with pz-(x)ipla and pz-me50-us daughter boards lk-sys-netlinkx-lic related features none guide to feature programming the level 1, level 2 and level 3 columns indicate...

  • Page 1322

    Issue 5.0 univerge sv8100 2 - 1296 sv8100 netlink 10-12-09 cd-cp00-us network setup – ip address set for ipla. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254 (default = 172.16.0.10) 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mas...

  • Page 1323

    Univerge sv8100 issue 5.0 sv8100 netlink 2 - 1297 51-01-02 netlink system property setting – primary candidate order when the primary system is turned off or disconnect from network, this value is used to select a new primary system. Smaller number is higher priority. If this value is the same numbe...

  • Page 1324

    Issue 5.0 univerge sv8100 2 - 1298 sv8100 netlink 51-03-01 netlink internet protocol address list setting – internet protocol address list the system seeks the primary system based on this list. When there is no primary system yet, or fail over occurs, node list is referred to establish new link. Th...

  • Page 1325

    Univerge sv8100 issue 5.0 sv8100 netlink 2 - 1299 51-05-07 netlink timer settings – socket refresh time if the ip connection becomes unstable, the keep-alive function does not work. To avoid this, if there is no data traffic for this time, the socket is refreshed. 20~3600 (sec) (default = 40) 51-06-...

  • Page 1326

    Issue 5.0 univerge sv8100 2 - 1300 sv8100 netlink 51-09-02 netlink communication port settings – communication waiting port set the port used to communicate between nodes. It is always opened by all nodes. 0~65535 (default = 58001) 51-09-03 netlink communication port settings – secondary communicati...

  • Page 1327

    Univerge sv8100 issue 5.0 sv8100 netlink 2 - 1301 51-12-01 primary system information – system id for reference only. (default = 0) 51-12-02 primary system information – system name for reference only. (default not assigned) 51-12-03 primary system information – ip address for reference only. (defau...

  • Page 1328

    Issue 5.0 univerge sv8100 2 - 1302 sv8100 netlink 51-16-01 netlink system data replication mode setting – system data replication mode set the synchronous mode of the system data. When set to 1 , the systems are synchronized at the time set in item 02 below. When set to 2, the systems are synchroniz...

  • Page 1329

    Univerge sv8100 issue 5.0 sv8100 netlink 2 - 1303 operation none 84-26-03 ipl basic setup – rtcp port number (rtp port number +1) assign the rtcp port number to used for each dsp on the ipla. 0~65534 defaults: voip gw1 = 10021 voip gw2 = 10053 voip gw3 = 10085 voip gw4 = 10117 voip gw5 = 10149 voip ...

  • Page 1330

    Issue 5.0 univerge sv8100 2 - 1304 sv8100 netlink this page intentionally left blank.

  • Page 1331: Sv8100 Poe Gigabit Switch

    Univerge sv8100 issue 5.0 sv8100 poe gigabit switch 2 - 1305 sv8100 poe gigabit switch description the nec poe gigabit switch (gswu) is a fully managed switch which brings gigabit speeds to users while adding a whole new level of intelligence and security to networks. The eight 10/100/1000 mbps port...

  • Page 1332

    Issue 5.0 univerge sv8100 2 - 1306 sv8100 poe gigabit switch vlan port based and 802.1q tag-based vlans management vlan automatic configuration of vlans across multiple switches through gvrp/ garp auto mdi/mdix port mirroring traffic on a port can be mirrored to another port for analysis with a netw...

  • Page 1333

    Univerge sv8100 issue 5.0 sv8100 poe gigabit switch 2 - 1307 the ip address for the gswu will be assigned in program program 10-55 on the sv8100. It contains settings for ip address, subnet mask and a gateway ip address. Stacking formation when a gswu determines that it is an “add-on” by the configu...

  • Page 1334

    Issue 5.0 univerge sv8100 2 - 1308 sv8100 poe gigabit switch system availability terminals none required components cd-etia related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order t...

  • Page 1335

    Univerge sv8100 issue 5.0 sv8100 poe gigabit switch 2 - 1309 10-55-04 package network setup – sub net mask define the subnet mask for the cd-etia. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 2...

  • Page 1336

    Issue 5.0 univerge sv8100 2 - 1310 sv8100 poe gigabit switch operation none.

  • Page 1337: Sv8100/sv8300 Terminals

    Univerge sv8100 issue 5.0 sv8100/sv8300 terminals 2 - 1311 sv8100/sv8300 terminals description the sv8100/sv8300 is a full-featured ip based communications system providing a rich feature set of existing system, with pure voice over ip (voip) communications, across corporate local and wide area netw...

  • Page 1338

    Issue 5.0 univerge sv8100 2 - 1312 sv8100/sv8300 terminals conditions in version 3000 software or higher the system can be programmed to blink the page number of a dt300/dt700 desi-less terminal when it receives an incoming call, or switch to the page the incoming call is on. Furthermore, a default ...

  • Page 1339

    Univerge sv8100 issue 5.0 sv8100/sv8300 terminals 2 - 1313 desi-less screen page switching only applies to idle terminals. If a terminal is not idle, the screen will not switch if another call comes in until the phone goes idle. Table 2-51 terminal category reference chart (dt300/dt700) provides a q...

  • Page 1340

    Issue 5.0 univerge sv8100 2 - 1314 sv8100/sv8300 terminals dt 700 series ip terminals dt 710 (economy) itl-2-( ) itl-6d-( ) economical terminal providing access to basic telephony and messaging service fully functional keypad providing standard business functions such as hold, transfer, speaker, mic...

  • Page 1341

    Univerge sv8100 issue 5.0 sv8100/sv8300 terminals 2 - 1315 table 2-52 terminal category reference chart (d term series i terminals) provides a quick reference of the series i terminals. Wireless handset c124 — sip dect g955 — sip dect cordless dth-4r-1 cordless ii lite dtl-8r-1 — cordless dect table...

  • Page 1342

    Issue 5.0 univerge sv8100 2 - 1316 sv8100/sv8300 terminals table 2-53 connectivity of options provides a quick overview of the options available with the dt300/dt700 series telephones. Table 2-53 connectivity of options terminal options ip terminals digital terminals sophisticated itl-320c-1 value i...

  • Page 1343

    Univerge sv8100 issue 5.0 sv8100/sv8300 terminals 2 - 1317 table 2-54 terminal and adapter compatibility shows the compatibility between the terminals and adapter used in the system. Table 2-54 terminal and adapter compatibility terminal adapter unit ada-l apr-l ilpa psa-l bch-l bha-l gba-l digital ...

  • Page 1344

    Issue 5.0 univerge sv8100 2 - 1318 sv8100/sv8300 terminals table 2-55 terminal and line key/lcd compatibility shows the compatibility between the terminals and line key or lcd used in the system. Table 2-55 terminal and line key/lcd compatibility terminal line key/lcd 8 lk-l 8lkd(ld)-l 8lki(ld)-l 12...

  • Page 1345

    Univerge sv8100 issue 5.0 sv8100/sv8300 terminals 2 - 1319 table 2-56 terminal and ten key kit compatibility shows the compatibility between the terminals and ten key kits used in the system. Table 2-56 terminal and ten key kit compatibility terminal ten key kit bs(f)-l bs(s)-l bs(acd)-l bs(braille)...

  • Page 1346

    Issue 5.0 univerge sv8100 2 - 1320 sv8100/sv8300 terminals table 2-57 adapter compatibility shows the compatibility between the adapters used in the system. Encryption encryption must be turned on in the dt700 as well as the sv8100 for encryption to take place. Encryption is supported between the dt...

  • Page 1347

    Univerge sv8100 issue 5.0 sv8100/sv8300 terminals 2 - 1321 table 2-58 dsp usage codec baseline with srtp 32voip db g.711 32 32 g.722 32 24 g.726 32 24 g.729ab 32 24 g.723.1 24 16 ilbc 24 16 t38 32 28 64voip db g.711 64 64 g.722 64 48 g.726 64 48 g.729ab 64 48 g.723.1 48 32 ilbc 48 32 g3 fax 64 56 12...

  • Page 1348

    Issue 5.0 univerge sv8100 2 - 1322 sv8100/sv8300 terminals default setting none system availability terminals none required component(s) none related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feat...

  • Page 1349

    Univerge sv8100 issue 5.0 sv8100/sv8300 terminals 2 - 1323 10-46-08 dt700 server information setup – encryption type read only 10-46-09 dt700 server information setup – one time password set the one-time password for encryption authentication to the dt700. Up to 10 characters (0~9, , # ) (default = ...

  • Page 1350

    Issue 5.0 univerge sv8100 2 - 1324 sv8100/sv8300 terminals operation refer to individual features..

  • Page 1351: Synchronous Ringing

    Univerge sv8100 issue 5.0 synchronous ringing 2 - 1325 synchronous ringing description synchronous ringing synchronizes co/pbx incoming ringing with the incoming ringing pattern from a central office. Conditions when the multiline terminal is ringing at secondary extension (se)/virtual extension (ve...

  • Page 1352

    Issue 5.0 univerge sv8100 2 - 1326 synchronous ringing guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...

  • Page 1353

    Univerge sv8100 issue 5.0 synchronous ringing 2 - 1327 operation none 22-03-01 trunk ring tone range – ring tone pattern assign ring tone ranges to trunks. Trunks ring extensions according to the ring tone range selected in program 22-03-0 and the settings made with either service code 720 or progra...

  • Page 1354

    Issue 5.0 univerge sv8100 2 - 1328 synchronous ringing this page intentionally left blank.

  • Page 1355

    T1 trunking (with ani/dnis compatibility) 2 - 1329 t t1 trunking (with ani/dnis compatibility) description the t1/pri interface gives the system t1 trunking ability. This blade uses a single universal slot and provides up to 24 trunk circuits. In additional to providing digital-quality trunking, the...

  • Page 1356

    Issue 5.0 univerge sv8100 2 - 1330 t1 trunking (with ani/dnis compatibility) flexible routing based on the data received, the system can route the incoming ani/dnis call to: an extension an acd or voice mail master extension number a vrs and play a vrs message to the caller a department group pilot ...

  • Page 1357

    Univerge sv8100 issue 5.0 t1 trunking (with ani/dnis compatibility) 2 - 1331 smdr can print trunk port names or received dialed number for ani/dnis or did trunks. If enabled in programming, dnis digits can be printed on the smdr reports instead of the trunk name. T1 trunks follow tie line toll restr...

  • Page 1358

    Issue 5.0 univerge sv8100 2 - 1332 t1 trunking (with ani/dnis compatibility) required software none related features caller id central office calls, answering central office calls, placing code restriction dial tone detection direct inward dialing (did) isdn compatibility station message detail reco...

  • Page 1359

    Univerge sv8100 issue 5.0 t1 trunking (with ani/dnis compatibility) 2 - 1333 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webp...

  • Page 1360

    Issue 5.0 univerge sv8100 2 - 1334 t1 trunking (with ani/dnis compatibility) 10-03-06 etu setup (dti (t1) pkg setup) – number of ports set up and confirm the basic configuration data for the number of ports required. 0 = auto 1 = 4 ports 2 = 8 ports 3 = 12 ports 4 = 16 ports 5 = 20 ports (default = ...

  • Page 1361

    Univerge sv8100 issue 5.0 t1 trunking (with ani/dnis compatibility) 2 - 1335 14-02-01 analog trunk data setup – signaling type (dp/dtmf) for ani/dnis, the following additional settings in program 14-02 are recommended: item 1: signaling type (dp/ dtmf) = 2 (dtmf) item 2: ring detect type = 1 (immedi...

  • Page 1362

    Issue 5.0 univerge sv8100 2 - 1336 t1 trunking (with ani/dnis compatibility) 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on an extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option...

  • Page 1363

    Univerge sv8100 issue 5.0 t1 trunking (with ani/dnis compatibility) 2 - 1337 20-14-07 class of service options for disa/e&m – external paging enable/disable a disa or tie trunk caller ability to use telephone system external paging. 0 = off 1 = on (default = 1 for cos 1~15) 20-14-08 class of service...

  • Page 1364

    Issue 5.0 univerge sv8100 2 - 1338 t1 trunking (with ani/dnis compatibility) 22-11-03 did translation number conversion – did name for each did translation table entry (1~2000), specify the name that should show on the dialed extension display when it rings. Maximum 12 digits (default not assigned) ...

  • Page 1365

    Univerge sv8100 issue 5.0 t1 trunking (with ani/dnis compatibility) 2 - 1339 34-09-02 ani/dnis service options – delimiter dial code define the character telco uses as a delimiter (see entries 1~5 in program 34-09-01). Valid entries are: 0~9, # , and . 1~9, 0, , # (default =  for cos 1~15) 34-09-...

  • Page 1366

    Issue 5.0 univerge sv8100 2 - 1340 t1 trunking (with ani/dnis compatibility) 34-09-06 ani/dnis service options – routing spd table setup define which part of the spd dial table set up in program 13-04 the system uses for ani/dnis caller id look-ups and ani/dnis routing (start = 0, 100~1900, end = 0,...

  • Page 1367

    Univerge sv8100 issue 5.0 t1 trunking (with ani/dnis compatibility) 2 - 1341 operation refer to the operation for the following features: central office calls, answering central office calls, placing direct inward dialing (did) tie lines.

  • Page 1368

    Issue 5.0 univerge sv8100 2 - 1342 t1 trunking (with ani/dnis compatibility) this page intentionally left blank.

  • Page 1369: Tandem Ringing

    Univerge sv8100 issue 5.0 tandem ringing 2 - 1343 tandem ringing description tandem ringing allows an extension user to have two telephones with one telephone number. For example, extension 105 (the master telephone) sets tandem ringing with extension 106. When extension 105 receives an incoming cal...

  • Page 1370

    Issue 5.0 univerge sv8100 2 - 1344 tandem ringing default setting disabled system availability terminals master telephone: tdm multiline terminals or single line telephones slave telephone: single line telephones or wireless dect (sip) handsets required component(s) id using wireless dect (sip) hand...

  • Page 1371

    Univerge sv8100 issue 5.0 tandem ringing 2 - 1345 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature prog...

  • Page 1372

    Issue 5.0 univerge sv8100 2 - 1346 tandem ringing 4. Enter the extension number to be considered the slave telephone (the telephone that rings when the master extension rings). A confirmation tone is heard (if speaker was used). 5. Press speaker to hang up (if the key is lit). While the feature is a...

  • Page 1373

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1347 tandem trunking (unsupervised conference) description tandem trunking allows an extension user to join two outside callers in a trunk-to-trunk conference. The extension user can then drop out of the call, leaving the trunks...

  • Page 1374

    Issue 5.0 univerge sv8100 2 - 1348 tandem trunking (unsupervised conference) method d - automatic tandem trunking setup to speed dial number this method allows an extension user to easily set up an unsupervised conference with a call they have placed on hold. A class of service option is available, ...

  • Page 1375

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1349 with an analog trunk, the continue/disconnect code may work using dtmf sounds from the opposite side trunk. With an isdn trunk, program 14-01-25 must be enabled to detect the continue/disconnect code. The continue/disconnec...

  • Page 1376

    Issue 5.0 univerge sv8100 2 - 1350 tandem trunking (unsupervised conference) required component(s) none related features call forwarding, off-premise central office calls, answering central office calls, placing direct inward system access (disa) guide to feature programming the level 1, level 2 and...

  • Page 1377

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1351 14-01-13 basic trunk data setup – trunk- to-trunk transfer for each trunk that should be able to participate in a tandem call, enter 1. 0 = disable 1 = enable (default = 1) 15-07-01 programmable function keys (optional) ass...

  • Page 1378

    Issue 5.0 univerge sv8100 2 - 1352 tandem trunking (unsupervised conference) method b – tandem trunking with transfer key 24-02-07 system options for transfer – trunk-to-trunk transfer release warning tone this timer starts when a trunk begins talking with another trunk (for example: trunk-to-trunk ...

  • Page 1379

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1353 15-07-01 programmable function keys assign a function key for transfer (code 06). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-06-01 class of s...

  • Page 1380

    Issue 5.0 univerge sv8100 2 - 1354 tandem trunking (unsupervised conference) method c – tandem trunking on hang up 24-02-10 system options for transfer – disconnect trunk-to-trunk this timer starts after the trunk-to-trunk warning tone is heard. 0~64800 (seconds) (default = 0) 25-07-07 system timers...

  • Page 1381

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1355 20-11-11 class of service options (hold/ transfer service) – automatic on-hook transfer turn off or on the trunk-to-trunk transfer restriction. If enabled, trunk-to-trunk transfer is not possible. 0 = off 1 = on (default = ...

  • Page 1382

    Issue 5.0 univerge sv8100 2 - 1356 tandem trunking (unsupervised conference) method d – tandem trunking to speed dial number program number program name description/comments assigned data level 1 2 3 11-10-06 service code setup (for system administrator) – setting the automatic transfer for each tru...

  • Page 1383

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1357 13-04-04 speed dialing number and name – transfer destination number store transfer destination number data in the speed dialing areas. If transfer mode is (refer to 13-04-03): 1 = internal dial mode 1~9, 0, , # , p, r, @ ...

  • Page 1384

    Issue 5.0 univerge sv8100 2 - 1358 tandem trunking (unsupervised conference) 20-07-11 class of service options (administrator level) – forced trunk disconnect (analog trunk only) turn off or on an extension user ability to use forced trunk disconnect. This allows the extension user to disconnect an ...

  • Page 1385

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1359 trunk disconnect continue/disconnect codes program number program name description/comments assigned data level 1 2 3 14-01-25 basic trunk data setup – continued/discontinued trunk-to-trunk conversation enable/disable the a...

  • Page 1386

    Issue 5.0 univerge sv8100 2 - 1360 tandem trunking (unsupervised conference) operation method a – tandem trunking from conference to set up a tandem call: 1. Place or answer first trunk call. 2. Press conf softkey. 3. Place or answer second trunk call. 4. To set up the tandem call, press conf twice....

  • Page 1387

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1361 2. Press speaker or hang up. If program 20-13-10 is set to 0, the conference ends and the line keys go out. If program 20-13-10 is set to 1, to manually disconnect the conference, forced trunk disconnect (i.E., press the li...

  • Page 1388

    Issue 5.0 univerge sv8100 2 - 1362 tandem trunking (unsupervised conference) 2. Press hold to place the first trunk call on hold. 3. Place a second trunk call. 4. Hang up. This sets up an unsupervised conference with both outside parties. The line keys for the trunks light solid red. To disconnect t...

  • Page 1389

    Univerge sv8100 issue 5.0 tandem trunking (unsupervised conference) 2 - 1363 to set and change the destination of the automatic tandem trunk call: 1. Dial service code 735 (or the service code set for set destination for automatic trunk-to-trunk transfer). 2. Dial the desired trunk number (trunk num...

  • Page 1390

    Issue 5.0 univerge sv8100 2 - 1364 tandem trunking (unsupervised conference) this page intentionally left blank.

  • Page 1391: Tapi Compatibility

    Univerge sv8100 issue 5.0 tapi compatibility 2 - 1365 tapi compatibility description the system has telephony applications programming interface (tapi) compatibility that provides: reduced tapi feature set (see the supported tapi commands chart below) caller id data to the pc for data base lookups a...

  • Page 1392

    Issue 5.0 univerge sv8100 2 - 1366 tapi compatibility default setting disabled system availability terminals univerge sv8100 multiline terminals and univerge sv8100 sip multiline terminals table 2-59 tapi commands lineaddprovider lineanswer lineconfigdialog lineblindtransfer linegetaddresscaps linec...

  • Page 1393

    Univerge sv8100 issue 5.0 tapi compatibility 2 - 1367 required component(s) cd-cp00-us should have lan connection ability compatible system software version pc driver for the 1st-party tapi over ethernet (cte): pc running windows 2000 professional or higher. A tapi compatible windows application rel...

  • Page 1394

    Issue 5.0 univerge sv8100 2 - 1368 tapi compatibility 10-12-02 cd-cp00-us network setup – subnet mask the setting of subnet mask is invalid when all host addresses are 0. If the network section is: 0, 127, 128.0, 191.255, 192.0.0, 223.255.255 the setting of subnet mask is invalid. 128.0.0.0 192.0.0....

  • Page 1395

    Univerge sv8100 issue 5.0 tapi compatibility 2 - 1369 operation tapi operation is automatic once programmed in the telephone system and enabled in the pc tapi application, unless a headset is used. Using the headset with automatic answer: 1. With the multiline terminal in an idle state, press the he...

  • Page 1396

    Issue 5.0 univerge sv8100 2 - 1370 tapi compatibility this page intentionally left blank.

  • Page 1397: Tone Override

    Univerge sv8100 issue 5.0 tone override 2 - 1371 tone override description the multiline terminal user that calls a busy station and receives a call waiting tone can generate a tone override that is heard by the originator and busy station. The busy station user can place the existing call on hold t...

  • Page 1398

    Issue 5.0 univerge sv8100 2 - 1372 tone override guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progr...

  • Page 1399

    Univerge sv8100 issue 5.0 tone override 2 - 1373 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m override turn off or on an extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the destination e...

  • Page 1400

    Issue 5.0 univerge sv8100 2 - 1374 tone override operation to send off-hook signals to an extension busy on a call: your extension may send off-hook signals automatically. 1. Dial (program11-16-04). - or - dial 709 (program 11-12-02). - or - press the off-hook signaling key (program 15-07-01 code 33...

  • Page 1401: Traffic Reports

    Univerge sv8100 issue 5.0 traffic reports 2 - 1375 traffic reports description the system can send data to a pc connected to the univerge sv8100. The telephone call traffic data for each extension is captured for use with the station message detail recording (smdr) feature. Call traffic the total of...

  • Page 1402

    Issue 5.0 univerge sv8100 2 - 1376 traffic reports system availability terminals all terminals required component(s) software licenses for smdr traffic total report – sample report terminal otg duration cost icm answer duration ringing abandon 301 54 01:45:14 720 326 115 02:11:52 00:09:36 301 92 02:...

  • Page 1403

    Univerge sv8100 issue 5.0 traffic reports 2 - 1377 related features station message detail recording guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are ...

  • Page 1404

    Issue 5.0 univerge sv8100 2 - 1378 traffic reports operation none 90-20-07 traffic report data setup – voice mail channel all busy output define the voice mail channel all busy output details of the traffic report. 0 = not detected 1~256 (report when the data reaches the defined value) (default = 0)...

  • Page 1405: Transfer

    Univerge sv8100 issue 5.0 transfer 2 - 1379 transfer description transfer permits an extension user to send an active intercom or outside call to any other extension in the system. With transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers, automatica...

  • Page 1406

    Issue 5.0 univerge sv8100 2 - 1380 transfer transfer call into conference/existing call this feature allows either a multiline terminal or single line telephone user with barge-in ability to transfer a call into an existing call. This call can be a 2-party call, a conference call, or a barge-in conf...

  • Page 1407

    Univerge sv8100 issue 5.0 transfer 2 - 1381 with transfer to busy extensions enabled (program 24-02-01 = 1), call forwarding with both ringing offers a unique option. A transferred call waits for either the forwarding or destination extension to become free. The call goes through to the extension th...

  • Page 1408

    Issue 5.0 univerge sv8100 2 - 1382 transfer default setting enabled system availability terminals all multiline stations required component(s) none related features barge-in call waiting/camp-on caller id call forwarding conference meet me paging transfer one-touch calling quick transfer to voice ma...

  • Page 1409

    Univerge sv8100 issue 5.0 transfer 2 - 1383 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature programmin...

  • Page 1410

    Issue 5.0 univerge sv8100 2 - 1384 transfer 15-07-01 programmable function keys extension users may want a function keys programmed for transfer (code 06). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 20-02-04 system option...

  • Page 1411

    Univerge sv8100 issue 5.0 transfer 2 - 1385 20-11-18 class of service options (hold/ transfer service) – no recall no recall set to 1 does not stop transferred calls from recalling from a virtual extension. 0 = off 1 = on (default = 0 for cos 1~15) 20-11-20 class of service options (hold/ transfer s...

  • Page 1412

    Issue 5.0 univerge sv8100 2 - 1386 transfer 21-01-03 system options for outgoing calls – trunk interdigit time (external) the system waits for this time to expire before placing the call in a talk state (call timer starts after time expires, voice over and barge-in are not allowed until after time e...

  • Page 1413

    Univerge sv8100 issue 5.0 transfer 2 - 1387 24-02-02 system options for transfer – moh or ringback on transferred calls enable (0)/disable (1) moh on transfer. If enabled, a transferred caller hears music on hold while their call rings the destination extension. If disabled, a transferred caller hea...

  • Page 1414

    Issue 5.0 univerge sv8100 2 - 1388 transfer 25-06-01 vrs/disa one-digit code attendant setup – next attendant message number set up single digit dialing through the vrs. This gives vrs callers single-key access to extensions, the company operator, department calling groups and voice mail. For each v...

  • Page 1415

    Univerge sv8100 issue 5.0 transfer 2 - 1389 operation transferring trunk calls to transfer a trunk call to a co-worker’s extension: 1. At the multiline terminal, press transfer. - or - at 500/2500 single line telephone, hookflash. You hear transfer dial tone. 2. Dial the co-worker’s extension number...

  • Page 1416

    Issue 5.0 univerge sv8100 2 - 1390 transfer transferring intercom calls to transfer your intercom call: 1. At the multiline terminal, press hold. - or - at single line telephone, hookflash. 2. Dial extension to receive your call. If the extension is busy, does not answer or does not want the call, y...

  • Page 1417

    Univerge sv8100 issue 5.0 transfer 2 - 1391 3. Hang up. The call is transferred to the trunk ring group defined in program 22-05-01 and all assigned extensions in the group (program 22-04-01) ring or it rings the external paging, enabling anyone to answer the call. Transferring an intercom or trunk ...

  • Page 1418

    Issue 5.0 univerge sv8100 2 - 1392 transfer this page intentionally left blank.

  • Page 1419: Trunk Group Routing

    Univerge sv8100 issue 5.0 trunk group routing 2 - 1393 trunk group routing description trunk group routing sets outbound call routing options for users that dial the trunk group routing code (9) for trunk calls. Trunk group routing routes calls in the order specified by system programming. If a user...

  • Page 1420

    Issue 5.0 univerge sv8100 2 - 1394 trunk group routing system availability terminals all stations required component(s) none related features automatic route selection central office calls, placing direct inward dialing (did) dial tone detection multiple trunk types programmable function keys prime ...

  • Page 1421

    Univerge sv8100 issue 5.0 trunk group routing 2 - 1395 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...

  • Page 1422

    Issue 5.0 univerge sv8100 2 - 1396 trunk group routing 14-06-01 trunk group routing – priority order number set the priority order number (1~4). 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbers 2, ...

  • Page 1423

    Univerge sv8100 issue 5.0 trunk group routing 2 - 1397 15-07-01 programmable function keys assign a function key for trunk group routing access (code 02 + trunk group # ). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by default) 21-02...

  • Page 1424

    Issue 5.0 univerge sv8100 2 - 1398 trunk group routing operation to place a call using trunk group routing: 1. At the multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial 9. 3. Dial number. - or - 1. At the multiline terminal, press trunk group routing key (p...

  • Page 1425: Trunk Groups

    Univerge sv8100 issue 5.0 trunk groups 2 - 1399 trunk groups description trunk groups let you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an access code plus the group number. There are 100 available trunk groups and you set the access order in trunk group pro...

  • Page 1426

    Issue 5.0 univerge sv8100 2 - 1400 trunk groups system availability terminals all stations required component(s) none related features automatic route selection call appearance (cap) keys central office calls, placing dial tone detection direct inward dialing (did) programmable function keys ring gr...

  • Page 1427

    Univerge sv8100 issue 5.0 trunk groups 2 - 1401 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature progra...

  • Page 1428

    Issue 5.0 univerge sv8100 2 - 1402 trunk groups 14-06-01 trunk group routing – priority order number set the priority order number 1~4. 0 = not specify 1~100 : (trunk group number) 1001~1100 : (1000 + route table number) default: route 1, order number 1 = 1 (trunk group 1) order numbers 2, 3, 4 = 0 ...

  • Page 1429

    Univerge sv8100 issue 5.0 trunk groups 2 - 1403 15-07-01 programmable function keys assign function keys for trunk group access (code 02 + group) or call appearance (cap) keys (code 08 + cap key orbit 0001~9999 (or 0000 for auto assign). Trunk groups: 1~100 line key 1~48 0~99 (normal function code...

  • Page 1430

    Issue 5.0 univerge sv8100 2 - 1404 trunk groups operation to place a call over a trunk group: 1. At the multiline telephone, press speaker. - or - at the single line telephone, lift the handset. 2. Dial 704. 3. Dial trunk group number (1~9 or 001~100). 4. Dial number. - or - 1. Press the trunk group...

  • Page 1431: Trunk Queuing/camp-On

    Univerge sv8100 issue 5.0 trunk queuing/camp-on 2 - 1405 trunk queuing/camp-on description trunk queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does ...

  • Page 1432

    Issue 5.0 univerge sv8100 2 - 1406 trunk queuing/camp-on central office calls, placing programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. Thes...

  • Page 1433

    Univerge sv8100 issue 5.0 trunk queuing/camp-on 2 - 1407 operation to queue for a busy trunk: 1. Try to access the busy trunk. 2. Dial # or press trunk queuing/camp-on key (program 15-07 or sc 751: 35). 3. Hang up to leave a trunk queuing request. - or - wait off-hook to camp-on to the trunk. To ans...

  • Page 1434

    Issue 5.0 univerge sv8100 2 - 1408 trunk queuing/camp-on to cancel a trunk queuing/camp-on request: 1. At the multiline terminal, press idle speaker. - or - at the single line telephone, lift the handset. 2. Dial 770. 3. At the multiline terminal, press speaker to hang up. - or - at the single line ...

  • Page 1435

    Ucb (unified communications for business) 2 - 1409 u ucb (unified communications for business) description ucb is a modular multimedia contact center solution providing skills-based routing (sbr) and blending customer contacts using telephone, email, web callback, web chat, voicemail and fax. Ucb pr...

  • Page 1436

    Issue 5.0 univerge sv8100 2 - 1410 ucb (unified communications for business) the ucb announce module this module helps improve customer service levels and reduce abandonment rates to improve the effectiveness of the customer contact center. Up to 99 queue progress announcements can be defined for ea...

  • Page 1437

    Univerge sv8100 issue 5.0 ucb (unified communications for business) 2 - 1411 the q-email module this module integrates the telephone system with the email server for a blended call center where configured skill profiles determine which agent should receive the call. The administration can specify th...

  • Page 1438

    Issue 5.0 univerge sv8100 2 - 1412 ucb (unified communications for business) one unique aspect of the ucb solution is support for migration directly to the nec ips or ipx telephone system when customer requirements change, and they need more than the 60-agent limit of the univerge sv8100 system (max...

  • Page 1439

    Univerge sv8100 issue 5.0 ucb (unified communications for business) 2 - 1413 as part of the software installation process, the software must be registered through the internet. This process can be accomplished from the server or from any pc on the customer lan that has access to both the server and ...

  • Page 1440

    Issue 5.0 univerge sv8100 2 - 1414 ucb (unified communications for business) call processing description abandoned call search abandoned incoming calls are not connected to agent positions. The system removes them from the queue on trunks that provide calling party disconnect supervision. Q-reports ...

  • Page 1441

    Univerge sv8100 issue 5.0 ucb (unified communications for business) 2 - 1415 ucb uses a weekly schedule to determine the queue mode. Queue modes determine the initial action to be taken for the call. Each queue is programmed typically for different modes: for day and night, team meetings, or emergen...

  • Page 1442

    Issue 5.0 univerge sv8100 2 - 1416 ucb (unified communications for business) work mode an agent can be put in momentary worktime to process the previous call. This can be done automatically after the previous call for a programmed time or manually entered/ended using a q-desktop button. During this ...

  • Page 1443

    Univerge sv8100 issue 5.0 ucb (unified communications for business) 2 - 1417 a default alert tone (that can be disabled in system programming) is provided for barge-in monitoring. An agent in an acd queue can log out to prevent receiving acd calls. The station user can then originate calls or receiv...

  • Page 1444

    Issue 5.0 univerge sv8100 2 - 1418 ucb (unified communications for business) restrictions when all ucb ports are busy, the caller continues to hear ringback or moh until a ucb port becomes available. The number of licensed q-announce ports determines the number of available ports. Ucb exception repo...

  • Page 1445

    Univerge sv8100 issue 5.0 ucb (unified communications for business) 2 - 1419 one touch keys one touch keys can be assigned in the company and user mailboxes. The system decides what to do when a certain key is pressed based on the following order: 1. When the caller is in a user mailbox and presses ...

  • Page 1446

    Issue 5.0 univerge sv8100 2 - 1420 ucb (unified communications for business) system availability terminals all terminals (slt, sip dect, and third party sip phones can not be agents) required component(s) local pc for each agent (for desktop applications) a server pc loaded with the ucb application ...

  • Page 1447

    Univerge sv8100 issue 5.0 ucb (unified communications for business) 2 - 1421 10-12-09 cd-cp00-us network setup – ip address set for ipla. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254 (default = 172.16.0.10) 10-12-10 cd-cp00-us network setup – subnet mask define t...

  • Page 1448

    Issue 5.0 univerge sv8100 2 - 1422 ucb (unified communications for business) 10-20-01 lan setup for external equipment – tcp port define the tcp port (0~65535) when communicating to the cti server (type 1). 0~65535 default: external device 1 (cti server) = 0 external device 2 (acd mis) = 4000 extern...

  • Page 1449

    Univerge sv8100 issue 5.0 ucb (unified communications for business) 2 - 1423 15-03-09 single line telephone basic data setup – caller id function - for external module enable/disable the caller ifd fsk signal for an external caller id module or a 3 rd -party vendor telephone with caller id display. ...

  • Page 1450

    Issue 5.0 univerge sv8100 2 - 1424 ucb (unified communications for business) 16-02-01 department group assignment for extensions set up the department group called by the pilot number and the extension priority when a group is called. Call pickup groups are set up in 23-02. Department groups 1~64 pr...

  • Page 1451

    Univerge sv8100 issue 5.0 ucb (unified communications for business) 2 - 1425 operation ucb provides a comprehensive suite of online help for end users, customer administrators, and call center supervisors. Refer to the product manuals for the core applications: q-control, q-reports, q-desktop and th...

  • Page 1452

    Issue 5.0 univerge sv8100 2 - 1426 ucb (unified communications for business) this page intentionally left blank.

  • Page 1453: Um8000 Mail

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1427 um8000 mail description the um8000 mail voice mail system, using the univerge sv8100 system and a local area network, provide unified messaging services for voice, fax and email messages with access at either the desktop pc or the telephone. Unified mes...

  • Page 1454

    Issue 5.0 univerge sv8100 2 - 1428 um8000 mail transferring to voice mail by using transfer to voice mail, a multiline terminal extension user can transfer a call to their own or a co-worker’s mailbox. After the transfer goes through, the caller can leave a message in the mailbox. Live record while ...

  • Page 1455

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1429 voice mail queuing when accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available, the calls are connecte...

  • Page 1456

    Issue 5.0 univerge sv8100 2 - 1430 um8000 mail optional um8000 mail telanophy module features text-to-speech using nuance ® realspeak™ the um8000 text-to-speech (tts) package enables subscribers to have 24-hour, two-way access to microsoft exchange, novell groupwise, or lotus notes email messages wi...

  • Page 1457

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1431 multilingual support add languages, only united states english is on the drive at default. New languages can be added in the field from the support cd. Additional languages can be added in the field with an upgrade code. Both systems support one active ...

  • Page 1458

    Issue 5.0 univerge sv8100 2 - 1432 um8000 mail smtp simple mail transport protocol (smtp), sends outgoing email messages to email boxes using the voice messaging system. The forward voice mail to the email system, forward faxes to the email system, receive email notification of new fax/voice mail an...

  • Page 1459

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1433 the networking feature (amis/plusnet) is not supported when using the "lite” version of um8000. Caller id return call may require ars programming to properly route outgoing calls. Updating the system time also updates the um8000 mail time. When setting ...

  • Page 1460

    Issue 5.0 univerge sv8100 2 - 1434 um8000 mail if the message waiting led is also used for message waiting indication, and there are both voice mail messages and message wait indications, the color set for message wait overrides the color used for voice mail indications (red). During a conversation ...

  • Page 1461

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1435 required software when using viewmail for microsoft messaging (vmm) with office xp/2002 or office 2000 you must have at least service pack 3 for office installed prior to installing vmm. Failure to do so requires removing and installing the entire offic...

  • Page 1462

    Issue 5.0 univerge sv8100 2 - 1436 um8000 mail direct inward line (dil) hold message waiting one-touch calling programmable function keys transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order ...

  • Page 1463

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1437 10-55-01 package network setup – ip address define the ip address for the cd-etia. When the blade is deleted from the system using program 90-05, the programming for the slot in 10-55 is set back to default. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.255...

  • Page 1464

    Issue 5.0 univerge sv8100 2 - 1438 um8000 mail 10-55-05 package network setup – default gateway define the default gateway for the cd-etia. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.255255.254 192.0.0.1 ~ 223.255.255.254 (default = 0.0.0.0) 11-07-01 department group pilot numbers – dial assign a dep...

  • Page 1465

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1439 15-03-01 single line telephone basic data setup – slt signaling type for each univerge sv8100 voice mail extension, set this option to 1. 0 = dp 1 = dtmf (default = 1) 15-03-03 single line telephone basic data setup – terminal type enter 1 for this opti...

  • Page 1466

    Issue 5.0 univerge sv8100 2 - 1440 um8000 mail 16-02-01 department group assignment for extensions set the department group called by the pilot number and the extension priority when a group is called. Call pickup groups are set up in 23-02. When setting up hunt group priorities the vm ports must be...

  • Page 1467

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1441 20-11-05 class of service options (hold/ transfer service) – call forwarding with follow me turn off or on an extension user ability to set call forwarding with follow me. 0 = off 1 = on (default = 1 for cos 1~15) 20-11-12 class of service options (hold...

  • Page 1468

    Issue 5.0 univerge sv8100 2 - 1442 um8000 mail assign trunks as automated attendant trunks – method 1 22-01-04 system options for incoming calls – dil no answer recall time a dil that rings its programmed destination longer than this time diverts to the dil no answer ring group (set in program 22-08...

  • Page 1469

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1443 assign trunks as automated attendant trunks – method 2 for either method: program number program name description/comments assigned data level 1 2 3 22-02-01 incoming call trunk setup assign 0 to each trunk you want to ring into voice mail as a normal l...

  • Page 1470

    Issue 5.0 univerge sv8100 2 - 1444 um8000 mail 22-08-01 dil/irg no answer destination for voice mail overflow, enter the ring group that unanswered dils to voice mail ring after the dil call waiting time expires (program 22-01-04). 0 (no setting) 001~100 (incoming ring group) 102 (in-skin/ external ...

  • Page 1471

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1445 45-01-06 voice mail integration options – record alert tone interval time set the time between voice mail conversation record alerts. 0~64800 (seconds) (default = 30) 45-01-18 voice mail integration options – trunk number mapping assign the digits of tr...

  • Page 1472

    Issue 5.0 univerge sv8100 2 - 1446 um8000 mail 80-03-03 dtmf tone receiver setup – min. Detect level define the minimum detection level for dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0) to – 35dbm(15) detect level ...

  • Page 1473

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1447 80-03-04 dtmf tone receiver setup – max. Detect level define the maximum detection level for dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) to – 25dbm(15) detect level 3: ...

  • Page 1474

    Issue 5.0 univerge sv8100 2 - 1448 um8000 mail 80-03-05 dtmf tone receiver setup – forward twist level define the forward twist level for dtmf tone receiver. 0~9 (1db ~ 10db) default: type 1~5 = 5 (6dbm) 80-03-06 dtmf tone receiver setup – backward twist level define the backwards twist level for dt...

  • Page 1475

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1449 80-04-02 call progress tone detector setup – min. Detection level define the various levels and timers for the call progress tone detector. Use this option to set the minimum detection level. 0~15 detect level 0: –15dbm(0) to –30dbm(15) detect level 1: ...

  • Page 1476

    Issue 5.0 univerge sv8100 2 - 1450 um8000 mail 80-04-05 call progress tone detector setup – pulse count define the various levels and timers for the call progress tone detector. Use this option to set the pulse count. 1~255 default: type 1 (dt) = 1 type 2 (bt) = 1 type 3 (rbt) = 1 type 4, type 5 = 0...

  • Page 1477

    Univerge sv8100 issue 5.0 um8000 mail 2 - 1451 operation refer to vm8000 inmail on page 2-1503 for complete telephone operation procedures..

  • Page 1478

    Issue 5.0 univerge sv8100 2 - 1452 um8000 mail this page intentionally left blank.

  • Page 1479

    Univerge sv8100 issue 5.0 unicast/multicast paging mode 2 - 1453 unicast/multicast paging mode description with version 3000 or higher software the ip terminals (dt7xx) can now receive an internal page via a unicast or multicast packet based upon system programming. This feature allows ip terminals ...

  • Page 1480

    Issue 5.0 univerge sv8100 2 - 1454 unicast/multicast paging mode figure 2-22 multicast mode example figure 2-23 unicast mode example.

  • Page 1481

    Univerge sv8100 issue 5.0 unicast/multicast paging mode 2 - 1455 by default routers do not pass multicast packets between subnets. If you have ip phones in different subnets than the ipla, and you are trying to utilize multicast paging, you have to program the router to pass the multicast packet. Ro...

  • Page 1482

    Issue 5.0 univerge sv8100 2 - 1456 unicast/multicast paging mode you can assign up to 16 ip phones in an internal or all call paging group. When using unicast mode, there must be an available dsp recourse for each ip phone in the page group at the time of the internal page. If the resources are less...

  • Page 1483

    Univerge sv8100 issue 5.0 unicast/multicast paging mode 2 - 1457 router that supports multicast packets if utilizing multicast mode related features ip multiline station (sip) meet me paging meet me paging transfer paging, external paging, internal guide to feature programming the level 1, level 2 a...

  • Page 1484

    Issue 5.0 univerge sv8100 2 - 1458 unicast/multicast paging mode 10-46-12 dt700 server information setup – multicast port sets the starting port number used by multicast. 0~65535 (default = 30000) 11-12-19 service code setup (for service access) – internal group paging service code setup. Mlt, slt (...

  • Page 1485

    Univerge sv8100 issue 5.0 unicast/multicast paging mode 2 - 1459 operation to make an internal page announcement: multiline terminal/ip terminal/mh240 1. Press the zone internal paging key (program 15-07 or sc 751: 21 + 0 or 1~9 or 01~64 for zones (0 or 00 for all call). - or - press speaker or lift...

  • Page 1486

    Issue 5.0 univerge sv8100 2 - 1460 unicast/multicast paging mode single line telephone/sip dect wireless 1. Lift the handset. 2. Dial 701 and the paging zone number (0~9 or 00~64). Dialing 0 or 00 calls all call internal paging. Dial 1 and the combined paging group code 1~8 or 0 (for internal/extern...

  • Page 1487

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 2 - 1461 uniform call distribution (ucd) description with uniform call distribution (ucd), an extension user can call an idle extension in a preprogrammed ucd group (department group – 64 department groups available) by dialing the group pilo...

  • Page 1488

    Issue 5.0 univerge sv8100 2 - 1462 uniform call distribution (ucd) the vrs can also transfer calls to ucd (department) groups. Refer to the voice response system (vrs) on page 2-1619 feature for more information on setting up the vrs. The system prevents hunting to a ucd (department) group extension...

  • Page 1489

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 2 - 1463 priority routing figure 2-25 uniform call distribution (ucd) priority call routing priority 1 priority 2 priority 3 priority 2 priority 3 priority 2 priority 3 call telephone on a call telephone on a call priority 1 priority 1 call t...

  • Page 1490

    Issue 5.0 univerge sv8100 2 - 1464 uniform call distribution (ucd) circular routing figure 2-26 uniform call distribution (ucd) circular routing call 1 call 2 call 3 call 4.

  • Page 1491

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 2 - 1465 system availability terminals all stations required component(s) dspii-u10 unit and vrs compact flash (for delay announcements) related features automatic call distribution (acd) call forwarding call arrival (car) keys transfer vm800...

  • Page 1492

    Issue 5.0 univerge sv8100 2 - 1466 uniform call distribution (ucd) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards...

  • Page 1493

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 2 - 1467 16-01-04 department group basic data setup – hunting mode set the action taken when a call reaches the last extension of the department group. 0 = last extension is called and hunting is stopped 1 = circular (default = 0) 16-01-05 de...

  • Page 1494

    Issue 5.0 univerge sv8100 2 - 1468 uniform call distribution (ucd) 16-03-01 secondary department group assign extensions to multiple department groups and set the priority assignment. Each secondary department group can have up to 16 extensions assigned. Extension number maximum eight digits priorit...

  • Page 1495

    Univerge sv8100 issue 5.0 uniform call distribution (ucd) 2 - 1469 operation to call a ucd group: 1. At the multiline terminal, press speaker. - or - at single line telephone, lift the handset. 2. Dial the ucd group (department) extension or pilot number. The system routes the call to the first free...

  • Page 1496

    Issue 5.0 univerge sv8100 2 - 1470 uniform call distribution (ucd) to log back in to your ucd (department calling) group: while you log back in, uniform call distribution routes calls to your extension. 1. Press speaker. 2. Dial 650 and 0. - or - press ucd (department calling) log in key (program 15...

  • Page 1497: Uniform Numbering Network

    Univerge sv8100 issue 5.0 uniform numbering network 2 - 1471 uniform numbering network description uniform numbering network allows multiple or compatible systems to be connected in a network using tie lines. A station user can dial a system number and a station number (open numbering) or dial the s...

  • Page 1498

    Issue 5.0 univerge sv8100 2 - 1472 uniform numbering network default setting none system availability terminals all stations required component(s) cd-4odta or cd-prta related features automatic route selection flexible system numbering k-ccis – ip k-ccis – t1 multiple trunk types.

  • Page 1499

    Univerge sv8100 issue 5.0 uniform numbering network 2 - 1473 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for f...

  • Page 1500

    Issue 5.0 univerge sv8100 2 - 1474 uniform numbering network 14-02-14 analog trunk data setup – loop start/ground start define an analog trunk as loop start or ground start. 0 = loop start 1 = ground start (default = 0) 14-05-01 trunk group – trunk group number assign trunks to trunk groups (1~100)....

  • Page 1501

    Univerge sv8100 issue 5.0 uniform numbering network 2 - 1475 44-03-01 dial analysis extension table – dial set the dial digits (24 digits maximum) 1~9, 0  # , @) to be used for the dial extension analysis table. When program 44-02-02 is set to 3, this program sets the dial extension analysis table....

  • Page 1502

    Issue 5.0 univerge sv8100 2 - 1476 uniform numbering network 44-05-02 ars/f-route table – delete digits enter the number of digits to be deleted from the dialed number [0~255 (255 = delete all)]. 0~255 (255 = delete all) (default = 0) 44-05-03 ars/f-route table – additional dial number table enter t...

  • Page 1503

    Univerge sv8100 issue 5.0 uniform numbering network 2 - 1477 44-06-01 additional dial table set the additional dial table to add prior to the dialed ars/f-route number. The additional dial table used is determined in program 44-05-03. Define the additional dial table (1~1000) to add digits in front ...

  • Page 1504

    Issue 5.0 univerge sv8100 2 - 1478 uniform numbering network operation none 44-09-01 weekly schedule for ars/ f-route define a weekly schedule for using ars/f-route day numbers 1~7, pattern numbers (1~10). The pattern number is defined in program 44-08-01. 1 = sunday (pattern 1~10) (default pattern ...

  • Page 1505: Universal Slots

    Univerge sv8100 issue 5.0 universal slots 2 - 1479 universal slots description the univerge sv8100 has six universal slots, and up to four cabinets can be installed. The system uses the same chassis for the 64, 256 and unlimited systems to support up to 24 universal slots. Up to four combined chs2u ...

  • Page 1506

    Issue 5.0 univerge sv8100 2 - 1480 universal slots table 2-60 sv8100 maximum system capacities – trunks/ports/channels number of: 9.5” chassis 19” chassis system maximum x 1 (cpu + 2 slots) x 1 (6 slots) x 2 (12 slots) x 3 (18 slots) x4 (24 slots) number of timeslots 1 pcm 48 104 208 312 416 444 dat...

  • Page 1507

    Univerge sv8100 issue 5.0 universal slots 2 - 1481 table 2-61 sv8100 9.5” (base and expansion) maximum system capacities – trunks/ports/channels number of: 9.5” base 9.5” base + expansion system maximum x 1 (cpu + 2 slots) x 1 (6 slots) x 2 (12 slots) x 3 (18 slots) x4 (24 slots) number of timeslots...

  • Page 1508

    Issue 5.0 univerge sv8100 2 - 1482 universal slots each universal slot is capable of 24 ports. The basic port package is limited to one chassis. The prta blades can be programmed as a 4/8/12/16/20/24 port fractional t1/pri. Program 10-39-01 must be enabled). If trying to assign an blade which would ...

  • Page 1509

    Univerge sv8100 issue 5.0 universal slots 2 - 1483 cd-16dlca these blades are 16-port. Each circuit can support any attendant console, multiline terminal, or single line telephone adapter. This blade is installed in slots 2~6 of a chassis with cpu and slots 1~6 of expansion chassis. The maximum numb...

  • Page 1510

    Issue 5.0 univerge sv8100 2 - 1484 universal slots cd-4lca this 4-port single line interface blade supports four single line telephones and/or analog voice mail ports. Each blade provides a built-in ringer signal generator (rsg) and message waiting (mw) led voltage to single line telephones. This bl...

  • Page 1511

    Univerge sv8100 issue 5.0 universal slots 2 - 1485 pz-4lca this daughter board is a 4-port single line interface. The pz-4lca is installed on the cd-4lca, and supports four single line telephones with built-in ringer signal generator (rsg) and message waiting (mw) led voltage to single line telephon...

  • Page 1512

    Issue 5.0 univerge sv8100 2 - 1486 universal slots table 2-63 maximum system capacities for trunk interface blades trunk interface blades description maximum capacities notes basic port package expanded port package cd-2bria/ pz-2bria this 2/4-port basic rate interface for up to eight trunks provide...

  • Page 1513

    Univerge sv8100 issue 5.0 universal slots 2 - 1487 cd-prta this t1/ft1 trunk interface or isdn-primary rate digital trunk terminates fractional t1 trunks (up to 24 ds-0 channels). This blade supports ani/dnis trunks, and csu less function on t1. A combination of ground start and loop start signaling...

  • Page 1514

    Issue 5.0 univerge sv8100 2 - 1488 universal slots cd-4odta the cd-4odta tie line blade is an out band dial type analog tie line interface blade. This blade supports system connections to either 2-wire (four lead, tip/ring) or 4-wire (eight lead, tip/ring/tip 1/ ring 1) e&m signalling tie lines (det...

  • Page 1515

    Univerge sv8100 issue 5.0 universal slots 2 - 1489 refer to the sv8100 general description manual or system hardware manual for more information. The following blade calculator allows you to determine the maximum power consumption for each cabinet. Cd-etia the cd-etia is a 8 port gigabit switch that...

  • Page 1516

    Issue 5.0 univerge sv8100 2 - 1490 universal slots table 2-66 terminal power factor terminal power factor 19 inch metal chassis with fan = 9.5 inch plastic chassis without fan = item power factor dtl-24d-1 tel 0.8 dtl-8ld-1 tel 0.8 bha-l unit 2 ada-l unit 2 apr-l unit dt300 series : 2 d term series ...

  • Page 1517

    Univerge sv8100 issue 5.0 universal slots 2 - 1491 default setting none system availability terminals n/a required component(s) any blade related features none table 2-67 maximum number of packages installed board (power factor) maximum number of package installed 9.5 inch with ccpu 19 inch with ccp...

  • Page 1518

    Issue 5.0 univerge sv8100 2 - 1492 universal slots guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature pro...

  • Page 1519: User Programming Ability

    Univerge sv8100 issue 5.0 user programming ability 2 - 1493 user programming ability description a station user can perform programming functions. Speed group dialing and function keys are just two features programmable from a station. Conditions multiline terminals must be idle and off-hook and hav...

  • Page 1520

    Issue 5.0 univerge sv8100 2 - 1494 user programming ability guide to feature programming none operation none.

  • Page 1521: Virtual Extensions

    Virtual extensions 2 - 1495 v virtual extensions description virtual extensions are available software extensions on the basic and expanded port packages. A virtual extension assigned to a line key can appear and ring on an individual station or multiple stations and be used for outbound access. Vir...

  • Page 1522

    Issue 5.0 univerge sv8100 2 - 1496 virtual extensions voice over when a valid system station calls a virtual extension appearing on another station, voice and mw softkeys appear in the display of the calling station, but they do not operate. When talking on a virtual extension you cannot mute the ha...

  • Page 1523

    Univerge sv8100 issue 5.0 virtual extensions 2 - 1497 default settings extensions 201~299 and 3301~3457 are the default for car/ve. System availability terminals all multiline terminals required component(s) none related features call waiting/camp-on call arrival (car) keys secondary incoming extens...

  • Page 1524

    Issue 5.0 univerge sv8100 2 - 1498 virtual extensions guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature ...

  • Page 1525

    Univerge sv8100 issue 5.0 virtual extensions 2 - 1499 15-07-01 programmable function keys assign virtual extension function keys on multiline telephones (code 03 + extension number). Line key 1~48 0~99 (normal function code 751 by default) 00 ~ 99 (appearance function code) (service code 752 by defa...

  • Page 1526

    Issue 5.0 univerge sv8100 2 - 1500 virtual extensions 15-25-01 desi-less page setup – incoming call notify event enable/disable the ability of a desi-less terminal to blink the page number that has an incoming call on one of the keys. 0 = disable 1 = enable (default = 1) 15-25-02 desi-less page setu...

  • Page 1527

    Univerge sv8100 issue 5.0 virtual extensions 2 - 1501 operation to answer a call ringing a virtual extension: 1. Press the flashing virtual extension key. - or - go off-hook. Program 20-10-08 needs to be set to on (1) for extension class of service. To place a call to a virtual extension: 1. Go off-...

  • Page 1528

    Issue 5.0 univerge sv8100 2 - 1502 virtual extensions to program a virtual extension key on a telephone: 1. Press speaker. 2. Dial 752. 3. Press the key you want to program. 4. Dial 03. 5. Dial the number of the extension you want to appear on the key. 6. Press hold once for immediate ring (skip to ...

  • Page 1529: Vm8000 Inmail

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1503 vm8000 inmail description the vm8000 inmail is a low cost voice mail solution that mounts on the cd-cp00-us. Its programming is fully integrated with chassis programming. This system offers most voice mail system features customers expect. Automated a...

  • Page 1530

    Issue 5.0 univerge sv8100 2 - 1504 vm8000 inmail a station user transferring a call can transfer the call to the called party voice mail box after an internal station number is dialed while performing a screened transfer, or during intercom calls. The user calls the extension and then dials the quic...

  • Page 1531

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1505 voice mail queuing when accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are busy, any call trying to get to the voice mail is placed in queue. As the voice mail port becomes available, the calls are connec...

  • Page 1532

    Issue 5.0 univerge sv8100 2 - 1506 vm8000 inmail vm8000 inmail: external transfer available the software allows the vm8000 inmail to perform an external transfer. This allows the vm8000 inmail to route an incoming automated attendant call out of the univerge sv8100 system on a new trunk based on an ...

  • Page 1533

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1507 for callers to use directory dialing, the system must have a name programmed for each extension (up to 15 characters, a~z, using upper and lower case letters). Each extension user should also have a name recorded in their subscriber mailbox. In additi...

  • Page 1534

    Issue 5.0 univerge sv8100 2 - 1508 vm8000 inmail extension numbers cannot start with 0 or 9. Mailboxes with extension ids of 10-32 are not supported as these are already used by fixed system resources. Distribution list members can only have 2 or 3 digit extension ids. Conversation record does not w...

  • Page 1535

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1509 default setting disabled system availability terminals all terminals required component(s) pz-vm21 vm8000 inmail cf cpu license related features automatic call distribution (acd) barge-in caller id call forwarding central office calls, placing clock/c...

  • Page 1536

    Issue 5.0 univerge sv8100 2 - 1510 vm8000 inmail transfer guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feat...

  • Page 1537

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1511 14-02-10 analog trunk data setup – caller id enable/disable a trunk ability to receive caller id information. Trunks 1~200 0 = no 1 = yes (default = 0) 15-02-26 multiline telephone basic data setup – msg key operation mode determine whether an extensi...

  • Page 1538

    Issue 5.0 univerge sv8100 2 - 1512 vm8000 inmail 15-07-01 programmable function keys assign a voice mail key to an extension. You must enter the voice mail key code (code 77) followed by: your own extension number if you are setting up your own voice mail key. A virtual extension number if you are s...

  • Page 1539

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1513 20-09-01 class of service options (incoming call service) – second call for did/disa/dil/ e&m turn off or on the extension ability to receive a second call from a did, disa, dil, or tie line caller. With this option set to 1, the destination extension...

  • Page 1540

    Issue 5.0 univerge sv8100 2 - 1514 vm8000 inmail 20-13-05 class of service options (supplementary service) – intercom off-hook signaling turn on or off an extension ability to receive off-hook signals. 0 = off 1 = on (default = 1 for cos 01~15) 20-13-06 class of service options (supplementary servic...

  • Page 1541

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1515 assign trunks as automated attendant trunks – method 1 24-02-02 system options for transfer – moh or ringback on transferred calls enable/disable moh on transfer. If set to 0, a transferred caller hears music on hold while their call rings the destina...

  • Page 1542

    Issue 5.0 univerge sv8100 2 - 1516 vm8000 inmail assign trunks as automated attendant trunks – method 2 for either method: program number program name description/comments assigned data level 1 2 3 22-02-01 incoming call trunk setup assign service type 0 to each trunk you want to ring into voice mai...

  • Page 1543

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1517 24-02-03 system options for transfer – delayed call forwarding time set the time a transferred call waits at a forwarded extension before routing to the called extension mailbox. 0~64800 (seconds) (default = 10) 45-01-01 voice mail integration options...

  • Page 1544

    Issue 5.0 univerge sv8100 2 - 1518 vm8000 inmail 47-01-02 vm8000 inmail system options – vm8000 inmail master name the chs2u gw-us must be reset for a change to this program to take effect. Use this option to modify the name for all vm8000 inmail ports. The system briefly displays this name when a d...

  • Page 1545

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1519 47-01-04 vm8000 inmail system options – non-subscriber message length set the maximum time for recorded messages for: automated attendant callers leaving a message or quick message in a subscriber mailbox. Outside callers transferred by an extension u...

  • Page 1546

    Issue 5.0 univerge sv8100 2 - 1520 vm8000 inmail 47-01-08 vm8000 inmail system options – delay in dialing digital pager callback number set the time delay (0~99 seconds) that occurs just before vm8000 inmail dials the digital pager callback number portion of the message notification callout number f...

  • Page 1547

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1521 47-01-10 vm8000 inmail system options – wait between non-pager callout attempts set the minimum time between non-pager message notification callouts in which the destination answers, says hello, dials 1 to acknowledge and then enters the wrong securit...

  • Page 1548

    Issue 5.0 univerge sv8100 2 - 1522 vm8000 inmail 47-01-14 vm8000 inmail system options – number of callout attempts set how many times vm8000 inmail retries an incomplete message notification callout. This total includes unacknowledged callouts, callouts to a busy destination, and callouts to an una...

  • Page 1549

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1523 47-01-17 vm8000 inmail system options – inmail port specify the port number of the first inmail port. Setting this program requires a cd-cp00-us reset for the changes to take effect. With software version 1.11 or higher the following rules apply when ...

  • Page 1550

    Issue 5.0 univerge sv8100 2 - 1524 vm8000 inmail 47-02-02 vm8000 inmail station mailbox options – mailbox number select the extension number associated with the mailbox you are programming. Normally, mailbox 1 should use mailbox number 101, mailbox 2 should use mailbox number 102, etc. To make progr...

  • Page 1551

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1525 47-02-07 vm8000 inmail station mailbox options – recording conversation beep enable/disable the conversation record beep. If enabled, all parties on a call hear the voice prompt recording followed by a single beep when the extension user initiates con...

  • Page 1552

    Issue 5.0 univerge sv8100 2 - 1526 vm8000 inmail 47-02-10 vm8000 inmail station mailbox options – forced unscreened transfer enable/disable automated attendant forced unscreened transfer for the subscriber mailbox. If enabled, each screened transfer (trf) to the extension is converted to an unscreen...

  • Page 1553

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1527 47-02-15 vm8000 inmail station mailbox options – directory list number set up a station/extension mailbox directory list. 0 = none 1~8 = list number = all (default = 0) 47-03-02 sv8100 inmail group mailbox options – mailbox number the group mailbox nu...

  • Page 1554

    Issue 5.0 univerge sv8100 2 - 1528 vm8000 inmail 47-06-04 group mailbox subscriber options – message retention determine how long a subscriber mailbox retains held and saved messages. If a message is left in a subscriber mailbox longer than this interval, vm8000 inmail deletes it. 1~90 days 0 (indef...

  • Page 1555

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1529 47-06-08 group mailbox subscriber options – forced unscreened transfer enable/disable automated attendant forced unscreened transfer for the subscriber mailbox. If enabled, each screened transfer (trf) to the extension is converted to an unscreened tr...

  • Page 1556

    Issue 5.0 univerge sv8100 2 - 1530 vm8000 inmail 47-06-13 group mailbox subscriber options – directory list number specify the directory list number to which the group mailbox belongs. Use to set up a master mailbox assigned as a subscriber mailbox in 47-03-03. 0 = none 1~8 = list number = all (defa...

  • Page 1557

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1531 47-08-04 call routing mailbox options – fax detection enable/disable fax detection for the call routing mailbox. When enabled, the vm8000 inmail automated attendant (when using this mailbox) detects incoming fax cng tone. The fax then routes to the co...

  • Page 1558

    Issue 5.0 univerge sv8100 2 - 1532 vm8000 inmail 47-10-01 sv8100 inmail trunk options – answer table assignment assign an inmail answer table to each direct inward line (dil) the automated attendant should answer. The automated attendant follows the routing specified by the selected answer table. An...

  • Page 1559

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1533 47-11-02 vm8000 inmail answer table options – override mailbox category specify the category of the mailbox where automated attendant calls should route when you enable answer schedule override. Vm8000 inmail mailbox categories are subscriber mailbox,...

  • Page 1560

    Issue 5.0 univerge sv8100 2 - 1534 vm8000 inmail 47-11-03 vm8000 inmail answer table options – default mailbox category specify the category of mailbox used as the default mailbox. Vm8000 inmail mailbox categories are subscriber mailbox, master mailbox, and routing mailbox. Vm8000 inmail uses the de...

  • Page 1561

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1535 47-12-01 vm8000 inmail answer schedules – schedule type assign a schedule type to the selected answer schedule. The schedule type determines how the answer schedule answers calls. The schedule can be one of the following types: 1. Day of the week a ty...

  • Page 1562

    Issue 5.0 univerge sv8100 2 - 1536 vm8000 inmail 47-12-02 vm8000 inmail answer schedules – answering mailbox category specify the category of mailbox to which automated attendant calls should route when the schedule is in effect. Vm8000 inmail mailbox categories are subscriber mailbox, master mailbo...

  • Page 1563

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1537 47-12-04 vm8000 inmail answer schedules – start day for range of days (type 2) answer schedules, select the day of the week the answer schedule should start. 1 = sunday 2 = monday 3 = tuesday 4 = wednesday 5 = thursday 6 = friday 7 = saturday default:...

  • Page 1564

    Issue 5.0 univerge sv8100 2 - 1538 vm8000 inmail acd delay announcement: only use if master mailboxes are used for acd delay announcements. 47-12-08 vm8000 inmail answer schedules – schedule end time specify the time the answer schedule should start. It applies to day of the week (type 1), range of ...

  • Page 1565

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1539 41-19-02 acd voice mail delay announcement – mailbox number for 1st announcement message assign voice mail acd announcement mailbox as the message source for the 1st announcement message. Dial (up to eight digits) (default = no setting) 41-19-03 acd v...

  • Page 1566

    Issue 5.0 univerge sv8100 2 - 1540 vm8000 inmail operation calling your mailbox to call your mailbox: with a multiline terminal, your voice mail key flashes green and your message center keys flash red when they have messages waiting. If you do not have a voice mail key, your message waiting led fla...

  • Page 1567

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1541 checking messages if program 15-02-26 = 0 (message key): 1. Press the message key once. The user can use the vol up and vol down keys to view the new messages. If there are both voice mail messages and message waiting calls, the display indicates the ...

  • Page 1568

    Issue 5.0 univerge sv8100 2 - 1542 vm8000 inmail forwarding calls to your mailbox to activate or cancel call forwarding: 1. Press speaker (or lift the handset at the single line telephone) and choose from the following dial access codes: 741 = call forward – immediate (program 15-07 or sc 751: code ...

  • Page 1569

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1543 3. Hang up. Voice mail prompts your caller to leave a message in the mailbox you selected. Single line telephone 1. Hookflash. Dial voice mail master number followed by destination mailbox. If the transfer destination is an extension forwarded to voic...

  • Page 1570

    Issue 5.0 univerge sv8100 2 - 1544 vm8000 inmail personal answering machine emulation (multiline terminal only) to enable or cancel personal answering machine emulation: 1. Press speaker (or lift the handset at the single line telephone) and choose from the following dial access codes: 741 = call fo...

  • Page 1571

    Univerge sv8100 issue 5.0 vm8000 inmail 2 - 1545 2. Dial 0. You can have any combination of the message types in the table below on your telephone. 3. Press vol  or vol  to scroll through your display. 4. When you find the message you want to answer, press speaker. You can either: go to your voice...

  • Page 1572

    Issue 5.0 univerge sv8100 2 - 1546 vm8000 inmail using directory dialing: 1. After the automated attendant answers, wait for the directory dialing message. The automated attendant may ask you to dial a digit for directory dialing. 2. Dial the letters that correspond to the name of the person you wis...

  • Page 1573: Vm8000 Inmail Park and Page

    Univerge sv8100 issue 5.0 vm8000 inmail park and page 2 - 1547 vm8000 inmail park and page description vm8000 inmail park and page can automatically park a call at an extension and page the user with a recorded paging message announcing the parked call. The called extension user can then go to any t...

  • Page 1574

    Issue 5.0 univerge sv8100 2 - 1548 vm8000 inmail park and page automated attendant direct to voice mail (dvm) when an extension has automated attendant direct to voice mail (dvm) enabled, all calls from the automated attendant go directly to the subscriber’s mailbox. The extension does not ring for ...

  • Page 1575

    Univerge sv8100 issue 5.0 vm8000 inmail park and page 2 - 1549 for automated attendant unscreened (utrf) and screened (strf) transfers refer to table 2-70 park and page call handling . Defined 0 (no) 0 (no) if unanswered, caller hears greeting and can leave a message. Defined 0 (no) 1 (yes) if unans...

  • Page 1576

    Issue 5.0 univerge sv8100 2 - 1550 vm8000 inmail park and page system availability terminals all terminals required component(s) cd-cp00-us with pz-vm21 daughter board, vm8000 inmail compactflash and cpu license for vrs related features park paging, internal 1 (yes) 1 (imm) 0 (no) park and page occu...

  • Page 1577

    Univerge sv8100 issue 5.0 vm8000 inmail park and page 2 - 1551 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for...

  • Page 1578

    Issue 5.0 univerge sv8100 2 - 1552 vm8000 inmail park and page setting up park and page for a group mailbox: program number program name description/comments assigned data level 1 2 3 47-06-07 group mailbox subscriber options – auto attendant do not disturb enable/disable auto attendant direct to vm...

  • Page 1579

    Univerge sv8100 issue 5.0 vm8000 inmail park and page 2 - 1553 operation to record your paging message refer to table 2-71 recording your paging message . Table 2-71 recording your paging message recording your paging message in these instructions: [telephone softkey] to record your paging message: ...

  • Page 1580

    Issue 5.0 univerge sv8100 2 - 1554 vm8000 inmail park and page to set your call handling options refer to table 2-72 setting the call handling options . To retrieve a call parked in a personal parked orbit refer to table 2-73 picking up a parked call . Table 2-72 setting the call handling options re...

  • Page 1581

    Univerge sv8100 issue 5.0 vm8000 inmail upload download audio 2 - 1555 vm8000 inmail upload download audio description the vm8000 inmail upload download audio feature allows the upload of mailbox greetings up to 1mb in size, recorded on a pc or professionally, to any valid subscriber mailbox in the ...

  • Page 1582

    Issue 5.0 univerge sv8100 2 - 1556 vm8000 inmail upload download audio the following details the page layout diagram of the two different user pro login ids: message name format downloaded messages are automatically assigned a name by the sv8100. This name includes the mailbox number the message was...

  • Page 1583

    Univerge sv8100 issue 5.0 vm8000 inmail upload download audio 2 - 1557 conditions uploading audio files to any type of call routing box and group mailboxes is not supported. This means auto attendant main greetings and group mailbox greetings cannot be uploaded or deleted in the user pro interface. ...

  • Page 1584

    Issue 5.0 univerge sv8100 2 - 1558 vm8000 inmail upload download audio there is no size limitation when downloading audio files. User pro does not check the uploaded file for correct naming format (i.E., btnnn_yyyymmdd_hhmmss.Wav). The file name will be automatically changed when the file is written...

  • Page 1585

    Univerge sv8100 issue 5.0 vm8000 inmail upload download audio 2 - 1559 cpu license related features vm8000 inmail voice response system (vrs) upload download audio guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feat...

  • Page 1586

    Issue 5.0 univerge sv8100 2 - 1560 vm8000 inmail upload download audio troubleshooting the table below shows possible error messages and causes: 90-02-03 programming password setup – user level set the system password user levels. 0 = prohibited user 1 = mf (manufacturer level) 2 = in (installer lev...

  • Page 1587

    Univerge sv8100 issue 5.0 vm8000 inmail upload download audio 2 - 1561 operation listening to voice mail messages using user admin mode (ua) all messages stored on the inmail can be accessed via the mailbox user mode for playback or deletion. 1. To login, open an internet browser and enter the ip of...

  • Page 1588

    Issue 5.0 univerge sv8100 2 - 1562 vm8000 inmail upload download audio changing mailbox greetings using user admin mode (ua) audio files up to 1mb may be uploaded to the inmail for any mailbox greeting. In order for uploaded greetings to play on the vm8000 they must be in the proper format. Audio fi...

  • Page 1589

    Univerge sv8100 issue 5.0 vm8000 inmail upload download audio 2 - 1563 1. To login, open an internet browser and enter the ip of the sv8100 lan port in the address line. At default, the ip address is 192.168.0.10. 2. At the login screen enter username = extension number and password = 1111. 3. You w...

  • Page 1590

    Issue 5.0 univerge sv8100 2 - 1564 vm8000 inmail upload download audio this page intentionally left blank.

  • Page 1591

    Univerge sv8100 issue 5.0 vm8000 inmail – email notification 2 - 1565 vm8000 inmail – email notification description email notification automatically sends an email notification when a subscriber mailbox receives a new message. The email can optionally include the recorded message as a wav file atta...

  • Page 1592

    Issue 5.0 univerge sv8100 2 - 1566 vm8000 inmail – email notification explanation of the message sender (from) field like any other email client, email notification uses the from field to identify the person that left the message being delivered. In the email message, the data in the from field is f...

  • Page 1593

    Univerge sv8100 issue 5.0 vm8000 inmail – email notification 2 - 1567 reply to 4 is: the email address of the person that left the message (if programmed). - or - the reply to email address data from program 47-18-09. - or - the send from email address data from program 47-18-09. For messages left b...

  • Page 1594

    Issue 5.0 univerge sv8100 2 - 1568 vm8000 inmail – email notification pop3 login vm8000 inmail email notification supports pop3 login. The logic of this method is that it allows a user to send e-mail from any location, as long as they can demonstrably also fetch their mail from the same place. Check...

  • Page 1595

    Univerge sv8100 issue 5.0 vm8000 inmail – email notification 2 - 1569 some common sms portals conditions sv8100 software version 3.00 or higher is required to support this feature. A pz-me50-us must be mounted on the cd-cp00-us to support this feature. The email notification feature (1014) is licens...

  • Page 1596

    Issue 5.0 univerge sv8100 2 - 1570 vm8000 inmail – email notification system availability terminals all multiline terminals required component(s) pz-vm21 pz-me50-us vm8000 inmail cf licensing for inmail voice ports and the email notification feature. Related features none guide to feature programmin...

  • Page 1597

    Univerge sv8100 issue 5.0 vm8000 inmail – email notification 2 - 1571 47-02-22 sv8100 inmail station mailbox options – include message as attachment determines if the email notification includes the voice message as a wav file attachment. This should be set to 0 if sending an sms text message to a c...

  • Page 1598

    Issue 5.0 univerge sv8100 2 - 1572 vm8000 inmail – email notification operation 47-19-01 vm8000 inmail pop3 setup – server name set the pop3 server name. If the dns server setting is not assigned in program 90-11-11 the ip address must be used instead of the name. Up to 48 characters (default = no s...

  • Page 1599

    Univerge sv8100 issue 5.0 vm8000 inmail – email notification 2 - 1573 refer to the vm8000 inmail system guide for more information about this feature. B. [off] select to turn email notification off. Alternately dial o (6) c. [back] select to exit without making any changes. Alternately dial # table ...

  • Page 1600

    Issue 5.0 univerge sv8100 2 - 1574 vm8000 inmail – email notification this page intentionally left blank.

  • Page 1601: Voice Call Recording

    Univerge sv8100 issue 5.0 voice call recording 2 - 1575 voice call recording description when using nec dt 300 and dt 700 desktop terminals, telephone calls can be monitored, recorded and stored. For dt 300 (tdm) terminals, the nec 4-port digital call logging unit - vsr (voice security recorder) is ...

  • Page 1602

    Issue 5.0 univerge sv8100 2 - 1576 voice call recording refer to the documentation included with the d term ® vsr (p/n 780275) for details on setting up and using the desktop player. Conditions none default settings not installed system availability terminals nec dt300 series desktop terminals – d t...

  • Page 1603

    Univerge sv8100 issue 5.0 voice call recording 2 - 1577 nec backoffice recorder software supported operating systems: windows xp windows 2000 professional sp4 windows 2003 related features none guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assig...

  • Page 1604

    Issue 5.0 univerge sv8100 2 - 1578 voice call recording operation refer to the univerge sv8100/sv8300 hardware manual, chapter 11, section 11 d term ® voice security recorder (vsr) for detailed information. Nec sonicview ™ ip recorder description the nec sonicview ™ ip recorder application is an eas...

  • Page 1605

    Univerge sv8100 issue 5.0 voice call recording 2 - 1579 database server the sonicview application uses postgresql server as the database server for storing all the call information captured from the network. The postgresql database server can be implemented in a straightforward manner as a separate ...

  • Page 1606

    Issue 5.0 univerge sv8100 2 - 1580 voice call recording conditions nec ip recorder sonicview - the pc hosting the recording engine component should be on the same subnet as the pbx for it to capture calls. Unless this configuration is made, no calls will be recorded. Nec ip recorder sonic view - a v...

  • Page 1607

    Univerge sv8100 issue 5.0 voice call recording 2 - 1581 recording server requirements hardware: pentium 1.6 ghz core 2 duo a minimum of 2 gb ram 250 gb of free hard disk space (30000 hours of continuous recording) svga monitor 1024 x 768 resolution network interface card (nic) supported operating sy...

  • Page 1608

    Issue 5.0 univerge sv8100 2 - 1582 voice call recording sv8100 cpu license (nec ip recorder sonicview) related features none table 2-81 ip recorder basic licenses 670863 lks-ip recorder basic pkg-lic feature code quantity included comments 3200 4 stations 1 supervisor 4 odrs (on-demand recording) pr...

  • Page 1609

    Univerge sv8100 issue 5.0 voice call recording 2 - 1583 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for featur...

  • Page 1610

    Issue 5.0 univerge sv8100 2 - 1584 voice call recording operation refer to the sonicview user guide for operational details. Refer to the following manuals for detailed information regarding the nec sonicview ip recorder: nec sonicview ip recorder installation and setup guide nec sonicview ip record...

  • Page 1611

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1585 voice mail integration (analog) description the system provides telephone users with comprehensive voice mail features. Voice mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This fre...

  • Page 1612

    Issue 5.0 univerge sv8100 2 - 1586 voice mail integration (analog) msg key will operate as voice mail key the system enhances a telephone msg key function when connected to a system which has voice mail installed. When an extension receives a voice mail, the msg key can be used to check the number o...

  • Page 1613

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1587 conditions the periodic reminder message requires a dsp daughter board for voice response system (vrs). Ring group calls do not follow extension call forwarding to voice mail. Only one voice mail system can be installed in an sv8100 ...

  • Page 1614

    Issue 5.0 univerge sv8100 2 - 1588 voice mail integration (analog) default setting disabled system availability terminals all stations required component(s) cd-4lca (4-port main blade) pz-4lca (4-port daughter board) cd-8lca (8-port main blade) pz-8lce (8-port daughter board) related features barge-...

  • Page 1615

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1589 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards...

  • Page 1616

    Issue 5.0 univerge sv8100 2 - 1590 voice mail integration (analog) 15-02-35 multiline telephone basic data setup – message waiting lamp cycle for calling extension select the message waiting flash pattern for the station that set the message waiting reminder. 1 = cycle 1 2 = cycle 2 3 = cycle 3 4 = ...

  • Page 1617

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1591 15-07-01 programmable function keys assign a voice mail key to an extension. You must enter the voice mail key code (code 77) followed by: your own extension number if you are setting up your own voice mail key. A virtual extension n...

  • Page 1618

    Issue 5.0 univerge sv8100 2 - 1592 voice mail integration (analog) 16-01-04 department group basic data setup – hunting mode set the action taken when a call reaches the last extension in the department group. Hunting is stopped or circular search continues. 0 = last extension is called and hunting ...

  • Page 1619

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1593 20-03-01 system options for single line telephones – slt call waiting answer mode for a busy single line (500/2500) telephone, set the mode used to answer a camped-on trunk call. The default setting should be used. 0 = hookflash (hoo...

  • Page 1620

    Issue 5.0 univerge sv8100 2 - 1594 voice mail integration (analog) 20-13-03 class of service options (supplementary service) – long conversation cutoff (outgoing) turn off or on an extension user ability to use long conversation cutoff for outgoing calls. 0 = off 1 = on (default = 0 for cos 1~15) 20...

  • Page 1621

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1595 22-02-01 incoming call trunk setup – incoming type assign the incoming trunk type for each trunk. There is one item for each mode. When using trunk-to-trunk forwarding the trunk must be set to 0. 0 = normal 1 = vrs (second dial tone ...

  • Page 1622

    Issue 5.0 univerge sv8100 2 - 1596 voice mail integration (analog) 40-07-01 voice prompt language assignment for vrs specify the language to be used for the vrs prompts. 1 = us english 2 = not used 3 = not used 4 = french canadian 5 = not used 6 = mexican spanish 7 = not used 8 = not used 9 = not us...

  • Page 1623

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1597 45-01-14 voice mail integration options – ccis centralized voice mail number assign the pilot number to centralized voice mail over ccis link. Assign this only in the remote switches. Dial (up to eight digits) (default = no setting) ...

  • Page 1624

    Issue 5.0 univerge sv8100 2 - 1598 voice mail integration (analog) 45-05-03 voice mail send protocol signal without additional digits – transfer message/qvm send trunk number and/or station number information if integrating to voice mail when program 45-04-xx is left blank and 45-01-15 is set to pro...

  • Page 1625

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1599 80-03-03 dtmf tone receiver setup – min. Detect level define the various minimum detect levels for the dtmf tone receiver. 0~15 detect level 0: –10dbm(0) to –25dbm(15) detect level 1: –15dbm(0) to – 30dbm(15) detect level 2: –20dbm(0...

  • Page 1626

    Issue 5.0 univerge sv8100 2 - 1600 voice mail integration (analog) 80-03-04 dtmf tone receiver setup – max. Detect level define the various maximum detect levels for the dtmf tone receiver. 0~15 detect level 0: 0dbm(0) to –15dbm(15) detect level 1: –5dbm(0) to – 20dbm(15) detect level 2: –10dbm(0) t...

  • Page 1627

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1601 80-03-05 dtmf tone receiver setup – forward twist level define the various forward twist levels for the dtmf tone receiver. 0~9 (1db ~ 10db) [default: type 1~5 = 5 (6dbm)] 80-03-06 dtmf tone receiver setup – backward twist level defi...

  • Page 1628

    Issue 5.0 univerge sv8100 2 - 1602 voice mail integration (analog) 80-04-03 call progress tone detector setup – s/n ratio define the s/n ratio for the call progress tone detector. 0~4 (0db ~ -20db) default: type 1 (dt) – 4 (-20db) type 2 (bt) – 4 (-20db) type 3 (rbt) – 4 (-20db) type 4, type 5 – 0 8...

  • Page 1629

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1603 80-04-07 call progress tone detector setup – on maximum time define the on maximum time for the call progress tone detector. 0~255 (30+30-7680ms) default: type 1 (dt) – 0 type 2 (bt) – 20 (450ms) type 3 (rbt) – 40 1230ms) type 4, typ...

  • Page 1630

    Issue 5.0 univerge sv8100 2 - 1604 voice mail integration (analog) operation calling your mailbox to call your mailbox: multiline terminal 1. Press your voice mail key (program 15-07 or sc 751: 77) or the message key. - or - press speaker and dial the voice mail master number. After voice mail answe...

  • Page 1631

    Univerge sv8100 issue 5.0 voice mail integration (analog) 2 - 1605 recording your call to record your active call in your mailbox: multiline terminal 1. Press voice mail record key (program 15-07 or sc 751: code 78). You hear two beeps and your record key flashes. The beeps periodically repeat to re...

  • Page 1632

    Issue 5.0 univerge sv8100 2 - 1606 voice mail integration (analog) this page intentionally left blank.

  • Page 1633

    Univerge sv8100 issue 5.0 voice mail message indication on line keys 2 - 1607 voice mail message indication on line keys description voice mail message indication on line keys indicates a new voice mail message on line keys or dss/ blf keys. Conditions when a dss key of an installed extension is pre...

  • Page 1634

    Issue 5.0 univerge sv8100 2 - 1608 voice mail message indication on line keys related features class of service direct station selection (dss) console programmable function keys um8000 mail vm8000 inmail voice mail integration (analog) guide to feature programming the level 1, level 2 and level 3 co...

  • Page 1635

    Univerge sv8100 issue 5.0 voice mail message indication on line keys 2 - 1609 30-02-01 dss console extension assignment – extension number enter the extension number for the multiline terminal connected with the dss console (up to eight digits). Up to eight digits. (default not assigned) 30-03-01 ds...

  • Page 1636

    Issue 5.0 univerge sv8100 2 - 1610 voice mail message indication on line keys operation to program a dss/blf key on a telephone: 1. Press speaker. 2. Dial 751. 3. Press the key you want to program. 4. Dial 01. 5. Dial the number of the extension you want to appear on the key. 30-05-12 dss console la...

  • Page 1637

    Univerge sv8100 issue 5.0 voice mail message indication on line keys 2 - 1611 6. Press hold. 7. Press speaker. To program a vm message key on a telephone: 1. Press speaker. 2. Dial 751. 3. Press the key you want to program. 4. Dial 77. 5. Dial the number of the extension you want to appear on the ke...

  • Page 1638

    Issue 5.0 univerge sv8100 2 - 1612 voice mail message indication on line keys this page intentionally left blank.

  • Page 1639: Voice Over

    Univerge sv8100 issue 5.0 voice over 2 - 1613 voice over description voice over lets a user interrupt a busy station user that is on another call. With voice over, the busy extension user hears an alert tone followed by the voice of the interrupting party. The extension user receiving the voice over...

  • Page 1640

    Issue 5.0 univerge sv8100 2 - 1614 voice over when a programmable function key (programmed with the voice over access code) is pressed, the led lights while responding to the page. When a multiline terminal has a handsfree unit programmed, the voice over call can be received and answered handsfree. ...

  • Page 1641

    Univerge sv8100 issue 5.0 voice over 2 - 1615 required component(s) none related features conference off-hook signaling programmable function keys guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order ...

  • Page 1642

    Issue 5.0 univerge sv8100 2 - 1616 voice over operation to initiate a voice over to a busy extension: 1. Press voice over key (program 15-07 or sc 751: 48) - or - dial 6. - or - dial 690. You hear an alert tone and the voice over key flashes. You can talk to the called party after the alert tone end...

  • Page 1643

    Univerge sv8100 issue 5.0 voice over 2 - 1617 to return to your original call: 1. Press the voice over key. 2. Press the voice overkey again. Your voice over key flashes red when you are talking to your original call. To switch between your original call and the interrupting party, just keep pressin...

  • Page 1644

    Issue 5.0 univerge sv8100 2 - 1618 voice over this page intentionally left blank.

  • Page 1645: Voice Response System (Vrs)

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1619 voice response system (vrs) description the pz-vm21 daughter board provides the option for the voice response system (vrs) which gives the system voice recording and playback ability. The vrs compactflash card provides up to 100 system m...

  • Page 1646

    Issue 5.0 univerge sv8100 2 - 1620 voice response system (vrs) general message a general message is a recorded message available to all callers. A general message typically contains important company information that all employees should hear. To hear the general message, an employee can go to any m...

  • Page 1647

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1621 automatic overflow automatic overflow can automatically redirect a call if it cannot go through. This can happen if all vrs ports are busy, if the called extension does not answer, or if the caller misdials or waits too long to dial. (th...

  • Page 1648

    Issue 5.0 univerge sv8100 2 - 1622 voice response system (vrs) the following programs are used to define the vrs waiting message feature and the trunk overflow: 11-10-20: service code setup (for system administrator) – vrs - record/erase message 15-07: programmable function keys automatic answer wit...

  • Page 1649

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1623 the following table shows the available voice prompting messages. Table 2-82 voice prompting messages message no. Message this message will play when . . . 1-00 this is station a user dials 6 for the extension number. 1-01 station a user...

  • Page 1650

    Issue 5.0 univerge sv8100 2 - 1624 voice response system (vrs) 1-19 enter your area code and telephone number an outside caller dials an extension through the automated attendant and the extension is busy. 1-20 please enter your password 1-21 please enter an account code a user tries to place a trun...

  • Page 1651

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1625 2-05 one a user dials 6 for the extension number, 8 for the time and date or as part of a spoken code (e.G., 714). 2-06 two 2-07 three 2-08 four 2-09 five 2-10 six 2-11 seven 2-12 eight 2-13 nine 2-14 ten 2-15 eleven 2-16 twelve 2-17 thi...

  • Page 1652

    Issue 5.0 univerge sv8100 2 - 1626 voice response system (vrs) 2-33 thousand 2-43 message 2-44 messages 2-64 january 2-65 february 2-66 march 2-67 april 2-68 may 2-69 june 2-70 july 2-71 august 2-72 september 2-73 october 2-74 november 2-75 december 2-76 sunday a user dials 8 for the date. 2-77 mond...

  • Page 1653

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1627 900 preamble if the system has trunks that are part of a 900 (caller paid) service, the vrs can automatically play a recorded message when a user answers the call. This recorded message should describe the 900 service features and cost. ...

  • Page 1654

    Issue 5.0 univerge sv8100 2 - 1628 voice response system (vrs) default setting disabled system availability terminals not applicable required component(s) cp00 with pz-vm21 daughter board, vm8000 inmail compactflash and cpu license for vrs related features transfer guide to feature programming the l...

  • Page 1655

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1629 11-10-22 service code setup (for system administrator) – vrs - record or erase general message define the service code to record or erase a general message on the vrs. Mlt, slt (default = 612) 11-12-54 service code setup (for service acc...

  • Page 1656

    Issue 5.0 univerge sv8100 2 - 1630 voice response system (vrs) 20-13-23 class of service options (supplementary service) – display the reason for transfer select whether or not an extension should display the reason a call is being transferred to their extension (call forward busy, call forward no a...

  • Page 1657

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1631 22-14-02 vrs delayed message for irg – 1st delayed message number for each ring group, select the message number to be played as the first message (0~101). This program is also used for vrs waiting message. 0~101 0 = no message 101 = fix...

  • Page 1658

    Issue 5.0 univerge sv8100 2 - 1632 voice response system (vrs) 22-15-04 vrs delayed message for department group – 2nd delayed message number for each department group, select the message number to be played as the second message (0~101). This program is also used for vrs waiting message. 0~101 0 = ...

  • Page 1659

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1633 25-03-01 vrs/disa transfer ring group with incorrect dialing set the destination that automated attendant (opa) calls ring if the opa caller dials an incorrect extension number. This also sets the options for disa calls. The system allow...

  • Page 1660

    Issue 5.0 univerge sv8100 2 - 1634 voice response system (vrs) 25-06-01 vrs/disa one-digit code attendant setup – next attendant message number set up single digit dialing for automated attendant callers. For each vrs message programmed to answer outside calls (see program 25-02-01), specify the dig...

  • Page 1661

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1635 31-02-01 internal paging group assignment – internal paging group number assign extensions to internal paging groups (i.E., page zones). 0~64 (0 = no setting) default: 0 for ip station 1 for tdm station 31-02-02 internal paging group ass...

  • Page 1662

    Issue 5.0 univerge sv8100 2 - 1636 voice response system (vrs) 40-07-01 voice prompt language assignment for vrs select the language to be used for the vrs. Although the system allows this option to be changed in programming, the language changes only if the dspii-u10 unit has the firmware which pro...

  • Page 1663

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1637 operation vrs messages to record a vrs message: 1. Press speaker or lift the handset. - or - at a single line telephone, lift the handset. 2. Dial 616. 3. Dial 7 ( r ecord). 4. Dial the vrs message number you want to record (01~100). 5. ...

  • Page 1664

    Issue 5.0 univerge sv8100 2 - 1638 voice response system (vrs) to listen to a previously recorded vrs message: 1. Press speaker or lift the handset. - or - at a single line telephone, lift the handset. 2. Dial 616. 3. Dial 5 ( l isten). 4. Dial the vrs message number to which you want to listen (01~...

  • Page 1665

    Univerge sv8100 issue 5.0 voice response system (vrs) 2 - 1639 4. Dial the function you want. 7 = r ecord 5 = l isten 3 = e rase 5. Dial the message number (01~100), record the message and press # to end recording. If you dialed 7 to record, you can dial # to listen to the message you just recorded....

  • Page 1666

    Issue 5.0 univerge sv8100 2 - 1640 voice response system (vrs) 4. Hang up when you are done. Time, date and station number check to check the extension number of any multiline terminal: 1. Do not lift the handset or press speaker. 2. Dial 6 for extension number. To check the system time and date fro...

  • Page 1667: Audio

    Univerge sv8100 issue 5.0 voice response system (vrs) upload download audio 2 - 1641 voice response system (vrs) upload download audio description the voice response system (vrs) upload download audio feature allows the upload of vrs greetings up to 1mb in size, recorded on a pc or professionally, t...

  • Page 1668

    Issue 5.0 univerge sv8100 2 - 1642 voice response system (vrs) upload download audio the following details the page layout diagram of the two different user pro login ids: message name format downloaded messages are automatically assigned a name by the sv8100. This name includes the mailbox number t...

  • Page 1669

    Univerge sv8100 issue 5.0 voice response system (vrs) upload download audio 2 - 1643 conditions uploading audio files to any type of call routing box and group mailboxes are not supported. This means auto attendant and group mailbox greetings cannot be uploaded or deleted in the user pro interface. ...

  • Page 1670

    Issue 5.0 univerge sv8100 2 - 1644 voice response system (vrs) upload download audio there is no size limitation when downloading audio files. User pro does not check the uploaded file for correct naming format (i.E., btnnn_yyyymmdd_hhmmss.Wav). The file name will be automatically changed when the f...

  • Page 1671

    Univerge sv8100 issue 5.0 voice response system (vrs) upload download audio 2 - 1645 cpu license related features voice response system (vrs) guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they ...

  • Page 1672

    Issue 5.0 univerge sv8100 2 - 1646 voice response system (vrs) upload download audio troubleshooting the table below shows possible error messages and causes: 90-02-03 programming password setup – user level set the system password user levels. 0 = prohibited user 1 = mf (manufacturer level) 2 = in ...

  • Page 1673

    Univerge sv8100 issue 5.0 voice response system (vrs) upload download audio 2 - 1647 operation changing vrs messages using user admin mode (ua) audio files up to 1mb may be uploaded to the sv8100 for vrs messages. All 100 vrs messages can be uploaded or deleted. The messages can be used on all vrs f...

  • Page 1674

    Issue 5.0 univerge sv8100 2 - 1648 voice response system (vrs) upload download audio this page intentionally left blank.

  • Page 1675: Park and Page

    Univerge sv8100 issue 5.0 voice response system (vrs) – call forwarding – park and page 2 - 1649 voice response system (vrs) – call forwarding – park and page description when an extension user is away from their phone, vrs park and page can let them know when they have a call waiting to be answered...

  • Page 1676

    Issue 5.0 univerge sv8100 2 - 1650 voice response system (vrs) – call forwarding – park and page conditions vrs park and page announcements only repeat once. Voice announcement (vau) recording time is fixed at two minutes and cannot be changed. While vrs park and page is enabled, only one did call a...

  • Page 1677

    Univerge sv8100 issue 5.0 voice response system (vrs) – call forwarding – park and page 2 - 1651 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used...

  • Page 1678

    Issue 5.0 univerge sv8100 2 - 1652 voice response system (vrs) – call forwarding – park and page 31-04-01 external paging zone group – paging group number assign each external paging speaker to an external paging zone. Paging group number 0~8 (0 = no setting) speaker 1 [pgd(2)-u10 adp] = 1 (group 1)...

  • Page 1679

    Univerge sv8100 issue 5.0 voice response system (vrs) – call forwarding – park and page 2 - 1653 operation to have the system page you when you have a call: 1. Press speaker (or lift the handset at the single line telephone) and dial 713. 2. When you hear, “please start recording,” record your perso...

  • Page 1680

    Issue 5.0 univerge sv8100 2 - 1654 voice response system (vrs) – call forwarding – park and page this page intentionally left blank.

  • Page 1681: Volume Controls

    Univerge sv8100 issue 5.0 volume controls 2 - 1655 volume controls description each multiline terminal user can control the volume of incoming ringing, splash tone, paging, background music, handsfree and your handset. Multiline terminals consolidate all adjustments into the volume buttons. Press th...

  • Page 1682

    Issue 5.0 univerge sv8100 2 - 1656 volume controls required component(s) none related features electra elite ipk terminals sv8100/sv8300 terminals off-hook signaling guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this fe...

  • Page 1683

    Univerge sv8100 issue 5.0 volume controls 2 - 1657 operation to adjust the volume of incoming ringing and splash tone: 1. If the telephone is idle, press speaker and dial 729. If the telephone is ringing, skip to step 2. 2. Press volume  or volume . To adjust the volume of ringing incoming paging ...

  • Page 1684

    Issue 5.0 univerge sv8100 2 - 1658 volume controls this page intentionally left blank.

  • Page 1685

    Warning tone for long conversation 2 - 1659 w warning tone for long conversation description the system can broadcast warning tones to a trunk caller, warning the caller that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller ...

  • Page 1686

    Issue 5.0 univerge sv8100 2 - 1660 warning tone for long conversation default setting disabled related features central office calls, answering central office calls, placing direct inward system access (disa) intercom long conversation cutoff single line telephones, analog 500/2500 sets code restric...

  • Page 1687

    Univerge sv8100 issue 5.0 warning tone for long conversation 2 - 1661 20-06-01 class of service for extensions assign a class of service (1~15) to an extension. Day/night mode: 1~8 class of service for extensions: 1~15 defaults: extension number 101 as class 15. All other extension numbers are set a...

  • Page 1688

    Issue 5.0 univerge sv8100 2 - 1662 warning tone for long conversation operation warning tone for long conversation is automatic if programmed. Warning tone for long conversation for disa callers: 1. A disa caller dials into the system and places a call. 2. After the warning tone is heard, to continu...

  • Page 1689: Wireless Dect (Sip)

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1663 wireless dect (sip) description the wireless dect (sip) (digital enhanced cordless telecommunication) system allows using dect 6.0 dect (sip) handsets. These handsets provide the freedom and convenience of a wireless telephone but also allow acc...

  • Page 1690

    Issue 5.0 univerge sv8100 2 - 1664 wireless dect (sip) paging, internal yes ip dect handset can only initiate a page, it cannot receive a page or display page information. Quick transfer to voice mail yes mlts can q/t to the sip dect vm, but sip dect handset cannot execute q/t. Ringdown extension, i...

  • Page 1691

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1665 e911 compatibility yes flash yes flexible system numbering yes sip dect numbering controlled through ip dect manager application. Flexible timeouts yes group call pickup yes handset mute yes headset operation yes hold yes intercom yes ip trunk –...

  • Page 1692

    Issue 5.0 univerge sv8100 2 - 1666 wireless dect (sip) smb8000 multimedia conference bridge yes station message detail recording yes sv8100 communications analyst enterprise yes synchronous ringing yes t1 trunking (with ani/dnis compatibility) yes transfer yes trunk group routing yes trunk groups ye...

  • Page 1693

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1667 call forwarding with follow me no call monitoring no call redirect no clock/calendar display no co message waiting indication no computer telephony integration (cti) applications no conference no conference, voice call/privacy release no cordles...

  • Page 1694

    Issue 5.0 univerge sv8100 2 - 1668 wireless dect (sip) handsfree answerback/forced intercom ringing no hotel/motel no howler tone service no ip multiline station (sip) no ip trunk – h.323 no last number redial no redial built in. Line preference no meet me conference no memo dial no internal phone b...

  • Page 1695

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1669 single line telephones, analog 500/2500 sets no slt adapter no smb8000 interactive voice response no softkeys no all keys are fixed in c124 handset. Speed dial – system/group/station no station hunt no station relocation no sv8100 desktop applic...

  • Page 1696

    Issue 5.0 univerge sv8100 2 - 1670 wireless dect (sip) components of the wireless dect (sip) system include the following: nec c124 sip dect handset the handset has the following features: alphanumeric display with backlight led indication for incoming calls telephone book with 40 entries while idle...

  • Page 1697

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1671 nec g955 sip dect handset conditions 12 simultaneous calls can be made per dect access point. When the wireless dect (sip) telephone does not respond to an incoming call within 12 seconds because it is out of area, the originator hears a busy to...

  • Page 1698

    Issue 5.0 univerge sv8100 2 - 1672 wireless dect (sip) the call forward – busy/no answer feature is available when the cd-cp00-us detects out of area. The maximum number of wireless dect (sip) handsets is 255. The maximum number of daps is 256. Wireless dect (sip) is not supported with acd. Off-hook...

  • Page 1699

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1673 guide to feature programming the level 1, level 2 and level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with pcpro and webpro wizards for feature...

  • Page 1700

    Issue 5.0 univerge sv8100 2 - 1674 wireless dect (sip) 10-12-10 cd-cp00-us network setup – subnet mask define the media gateway subnet mask address. 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0...

  • Page 1701

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1675 voip tos setup: the univerge sv8100 supports quality of service (qos) marking for the session initiation protocol (sip). 10-26-03 ip system operation setup – sip peer to peer mode enable/disable the peer to peer feature for sip ip stations. 0 = ...

  • Page 1702

    Issue 5.0 univerge sv8100 2 - 1676 wireless dect (sip) ip extension numbering: sip extension codec information: program number program name description/comments assigned data level 1 2 3 11-02-01 extension numbering define the ip phone extension number. This designated extension is used to register ...

  • Page 1703

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1677 84-19-07 sip extension codec information basic setup – number of g.729 audio frames define the g.729 audio frame size. 1~6 1 = 10ms 2 = 20ms 3 = 30ms 4 = 40ms 5 = 50ms 6 = 60ms (default = 2) 84-19-08 sip extension codec information basic setup –...

  • Page 1704

    Issue 5.0 univerge sv8100 2 - 1678 wireless dect (sip) 84-19-27 sip extension codec information basic setup – rx gain define rx gain values – adjusting this value increases or decreases volume levels for the sending party. Consult the univerge sv8100 programming manual for transmit gain scale to set...

  • Page 1705

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1679 sip extension basic information setup: 84-19-38 sip extension ip codec information basic setup – number of g.726 audio frames define the number of g.726 audio frames. 1~4 1 = 10ms 2 = 20ms 3 = 30ms 4 = 40ms (default = 3) 84-19-39 sip extension i...

  • Page 1706

    Issue 5.0 univerge sv8100 2 - 1680 wireless dect (sip) ip phone configuration: 84-26-01 ipl basic setup – ip address assign the ip address for each dsp on the ipla. Xxx.Xxx.Xxx.Xxx defaults: slot 1 = 172.16.0.20 : slot 4 = 172.16.0.44 voip gw number 1~8 172.16.0.20 ~ 172.16.16.0.27 84-26-02 ipl basi...

  • Page 1707

    Univerge sv8100 issue 5.0 wireless dect (sip) 2 - 1681 15-05-07 ip telephone terminal basic data setup – using ip address review the registered ip phones ip address [informational only]. 0.0.0.0 ~ 255.255.255.255 (default = 0.0.0.0) 15-05-15 ip telephone terminal basic data setup – codec type assign...

  • Page 1708

    Issue 5.0 univerge sv8100 2 - 1682 wireless dect (sip) operation placing an outside call with pre-dial: 1. Dial 9. 2. Press and hold the # key to insert a pause (–), if necessary. 3. Dial the outside number. 4. Press the key (on-hook/off-hook). For more information on the wireless dect (sip) feature...

  • Page 1709: Codes T

    Features and specifications manual 3 - 1 codes t a b les 3 codes tables s ection 1 a bout t his c hapter the charts in this chapter provide a list of the service codes, function key codes, and system number plan/capacities. The service codes and function codes are listed by number and by feature in ...

  • Page 1710

    Issue 5.0 univerge sv8100 3 - 2 codes tables s ection 3 u sing h andsfree the manual assumes each extension has automatic handsfree. This lets a user just press a line key or speaker key to answer or place a call. For extensions without automatic handsfree, the user must: lift the handset or press s...

  • Page 1711

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 3 table 3-2 service codes by number dial this service code. . . 1 when you . . . For this feature. . . Also see function key. . . 1 except where indicated, dial service code from intercom dial tone (e.G., press idle speaker first). + e...

  • Page 1712

    Issue 5.0 univerge sv8100 3 - 4 codes tables 3 (after + 001~200 + busy) disconnect a call in progress on a trunk. Forced trunk disconnect - 4 + 3 + message (01~20), or + 3 + hang up to cancel activate or cancel selectable display messaging. Selectable display messaging 17 4 + 6 + trunk access code +...

  • Page 1713

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 5 #5 use last number redial. Last number redial - #6 + orbit (01~64) park a call in a system park orbit (1~8, 01~32 or 01~64). Park 04 + orbit (1~64) #7 use personal speed dialing. Speed dialing - #8 set up an unsupervised conference. ...

  • Page 1714

    Issue 5.0 univerge sv8100 3 - 6 codes tables 604 + group number (1~8 or 01~64) + mode + extension set the destination for automatic transfer setup for each extension group. Transfer - 605 + group number (1~8 or 01~64) set delayed transfer for each extension group. Transfer - 606 + group number (1~8 ...

  • Page 1715

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 7 627 enable dnd at a room telephone. Hotel/motel (do not disturb) - 628 cancel dnd at a room telephone. Hotel/motel (do not disturb) - 629 enable dnd for another room telephone. Hotel/motel (do not disturb) - 630 cancel dnd at another...

  • Page 1716

    Issue 5.0 univerge sv8100 3 - 8 codes tables 645 + trunk # + 1 (block) 645 + trunk # + 0 (enable) block/busy out outbound usage on a trunk with trunk port disable. Central office calls, placing - 650 + 0 (install) or 1 (remove) log in (0) or log out (1) for your department calling group. Department ...

  • Page 1717

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 9 675 monitor a room telephone. Hotel/motel (room monitor) - 677 change the cos of another extension. Must be allowed in program 20-13-28. Class of service - 678 + 0~9 change the language of a display telephone. Alphanumeric display / ...

  • Page 1718

    Issue 5.0 univerge sv8100 3 - 10 codes tables 715 save a number (from slt) or dial a saved number save number dialed 30 718 + 1 718 + 2 718 + 3 718 + 4 718 + 5 718 + 6 718 + 7 718 + 8 activate day 1 mode. Activate night 1 mode. Activate midnight 1 mode. Activate rest 1 mode. Activate day 2 mode. Act...

  • Page 1719

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 11 747 + 0 (cancel) 1 (trk calls) 2 (paging, icm, call forward and transfers) 3 (all calls) 4 (call forwards) activate do not disturb. Do not disturb - 749 place a call on exclusive hold at an slt. Hold - 750 camp on to an extension wh...

  • Page 1720

    Issue 5.0 univerge sv8100 3 - 12 codes tables 763 join a meet me conference or meet me page on an internal paging zone (if your extension is in the group called). Meet me conference meet me paging 23 or 32 764 + zone paged (0~9 or 00~64) join a meet me conference or meet me page if your extension is...

  • Page 1721

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 13 782 route ani/dnis to the vrs. It can also be used to transfer to vrs. Transfer voice response service (vrs) - 783 enable the data communication auto-answer mode. Data communications - 784 access the vrs. Voice response service (vrs...

  • Page 1722

    Issue 5.0 univerge sv8100 3 - 14 codes tables table 3-3 service codes by feature for this feature... Dial this service code... 1 when you ... Also see function key... 1 except where indicated, dial service code from intercom dial tone (e.G., press idle speaker first). Speed dialing 753 + bin + numbe...

  • Page 1723

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 15 automatic call distribution (acd) 5 log out of or in to an acd group. 10 655 log out of or in to an acd group from an slt. 656 activate work time from an slt. 17 657 cancel work time from an slt. 17 658 activate rest mode from an sl...

  • Page 1724

    Issue 5.0 univerge sv8100 3 - 16 codes tables call forwarding 745 set/cancel call forwarding (both ringing). - 742 set/cancel call forwarding when busy. - 744 set/cancel call forwarding when busy/no answer. - 743 set/cancel call forwarding no answer. - 746 set/cancel call forwarding follow me. - 741...

  • Page 1725

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 17 central office calls, answering / hold #0 use universal answer to pick up a call ringing over the paging system. - 672 + line number (001~200) answer a call on a specific trunk. - 679 + 1 (set) or 0 (cancel) change the ability for a...

  • Page 1726

    Issue 5.0 univerge sv8100 3 - 18 codes tables do not disturb 747 + 0 (cancel) 1 (trk calls) 2 (paging, icm, call forwards, and transfers) 3 (all calls) 4 (call forwards) activate do not disturb. - door box 702 + door box (1~4 or 1~8) place a call to a door box. - 722 forward a door box off-premise. ...

  • Page 1727

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 19 hold 732 placing a call on group hold. - 749 place a call on exclusive hold at an slt. - 759 retrieve a call from exclusive hold at a 2-button telephone. - 762 pick up a call from group hold. - hotel/motel (do not disturb) 627 enabl...

  • Page 1728

    Issue 5.0 univerge sv8100 3 - 20 codes tables hotel/motel (room status) 638 set a room as checked in. - hotel/motel (room status) 639 set room as checked out. - hotel/motel (room status) 641 set a room as available (clean) from another telephone. - hotel/motel (room status printouts) 642 request a r...

  • Page 1729

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 21 music on hold 781 + 00 (no tone), 01 (general) or 02 (holiday) change the music on hold tone. - name storing 700 + enter name + hold program extension names. 55 night service 618 use night mode switching for other group. - 718 + 1 7...

  • Page 1730

    Issue 5.0 univerge sv8100 3 - 22 codes tables programmable function keys 751 + key + code change the function of a programmable key using 751 service code. - 752 + key + code change the function of a programmable key using 752 service codes. - save number dialed 715 save a number (from slt) or dial ...

  • Page 1731

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 23 toll restriction, dial block 600 + code + 0 use dial block. - 601 + code + 0 as a supervisor use dial block. - toll restriction override 775 + pswd (0000) + place outside call temporarily override an extension toll restriction. - 66...

  • Page 1732

    Issue 5.0 univerge sv8100 3 - 24 codes tables trunk group routing or automatic route selection 9 place a call using trunk group routing or automatic route selection. 02 trunk queuing 8 call your mailbox. 67 654 enable conversation record at an slt. - # (off-hook) camp on to or leave a callback at a ...

  • Page 1733

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 25 voice response system (vrs) + ringing ext. Pick up a call ringing another extension for directed call pickup or vrs park and page. - 616 + 7 + record message + # + condition (2, 4,6 or 7) + destination + type (2 or 3) or 616 + 7 + 3...

  • Page 1734

    Issue 5.0 univerge sv8100 3 - 26 codes tables table 3-4 function key codes by feature to program a key, press speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.G., 48 for voice over). For this feature... Use this key... When you ... Key lamp status...

  • Page 1735

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 27 automatic call distribution (acd) code: 10 operation: press key to log in press key + 1 to log out or 0 to cancel basic operation log in or out of an acd group. On red when logged in off when logged out - code: 12 operation: press k...

  • Page 1736

    Issue 5.0 univerge sv8100 3 - 28 codes tables automatic call distribution (acd) (cont.) code: 16 operation: press key to put agent on hold. Press key again + 1 to hang up agent or 0 to bring agent back into call. Switch (split) between an acd agent and their outside caller after answering an emergen...

  • Page 1737

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 29 call forwarding, external by door box code: 54 operation: press key + dest. Number externally call forward door box calls. Slowly flashes red 722 call forwarding, follow me code: 15 operation: press key + dest. Extension call forwar...

  • Page 1738

    Issue 5.0 univerge sv8100 3 - 30 codes tables department step calling code: 36 operation: dial busy ext + press key step call through a department group for an idle member. None 2 direct station selection / one-touch calling code: 01 operation: press key + dest. Ext. Or outside tel. # + hold call an...

  • Page 1739

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 31 headset operation code: 05 operation: press key enable or disable headset operation. On red when activated 688 hold code: 44 operation: place or answer call + press key put a call on system hold (if your telephone hold key is reassi...

  • Page 1740

    Issue 5.0 univerge sv8100 3 - 32 codes tables networking code: 06 + network (01~50) operation: press key access a networked trunk. None - night service code: 09 + mode (1~4 or 1~8) operation: press key activate the day/night mode. On red when activated 718 + + 0 off-hook signaling code: 33 operation...

  • Page 1741

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 33 save number dialed code: 30 operation: save: place call + press key redial: line or speaker key + press key save, redial or check saved number. None - secretary call (buzzer) code: 41 + sec. Ext operation: press key call your secret...

  • Page 1742

    Issue 5.0 univerge sv8100 3 - 34 codes tables voice response system (vrs) (park and page) (personal greeting) code: 17 operation: press key + device type code + requested data (depends on device selected). Set up call forwarding off-premise, selectable display messaging, vrs park and page or vrs per...

  • Page 1743

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 35 table 3-5 function key codes by number to program a key, press speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.G., 48 for voice over). Use this key... For this feature... When yo...

  • Page 1744

    Issue 5.0 univerge sv8100 3 - 36 codes tables code: 11 operation: press key + dest. Ext. Call forwarding, busy call forward to extension or voice mail. Slowly flashes red 742 code: 12 operation: press key + dest. Ext. Call forwarding, no answer call forward to extension or voice mail. Slowly flashes...

  • Page 1745

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 37 code: 25 operation: speaker key + press key group call pickup answer a call ringing a telephone in another pickup group – if you do not know the group number. None 769 code: 26 + pickup group (1~8 or 1~9 or 01~64) operation: speaker...

  • Page 1746

    Issue 5.0 univerge sv8100 3 - 38 codes tables code: 33 operation: call ext. And receive busy + press key off-hook signaling signal a busy extension. None 709 code: 34 operation: call ext + press key barge-in barge-in on a co-worker’s conversation. None 710 code: 35 operation: call busy extension or ...

  • Page 1747

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 39 code: 41 + sec. Ext. Operation: press key secretary call call your secretary (using the buzzer). On red at source fast flash red at destination - code: 42 + boss ext. Operation: press key as a secretary pick up a call ringing your b...

  • Page 1748

    Issue 5.0 univerge sv8100 3 - 40 codes tables code: 51 + relay number operation: press key general purpose relay activate the general purpose relay. On when active 780 code: 55 operation: do not lift the handset + press key + enter extension number + enter name + press hold name storing change the n...

  • Page 1749

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 41 code: 03 + ext. Or department group operation: press key call arrival (car) keys call arrival (car) key : place or answer a call from your virtual (phantom) extension or call arrival (car) key : place or answer a call to your co-wor...

  • Page 1750

    Issue 5.0 univerge sv8100 3 - 42 codes tables code: 10 operation: press key to log in press key + 1 to log out or 0 to cancel automatic call distribution (acd) basic operation log in or out of an acd group. On red when logged in off when logged out 5 code: 12 operation: press key emergency call plac...

  • Page 1751

    Univerge sv8100 issue 5.0 features and specifications manual 3 - 43 code: 17 operation: press key automatic call distribution (acd) (continued) work time enable/disable work time. On when work time enabled, flashing (while on a call) if auto work time enabled off when work time disabled - code: 18 +...

  • Page 1752

    Issue 5.0 univerge sv8100 3 - 44 codes tables this page intentionally left blank.

  • Page 1753: E A

    Features and specifications manual 4 - 1 fe at ur e a vaila bility b y softw a re r evision 4 feature availability by software revision s ection 1 f eature a vailability c hart this chapter provides an alphabetical listing of the features that are available with each software revision. Note: the fol...

  • Page 1754

    Issue 5.0 univerge sv8100 4 - 2 feature availability by software revision table 4-1 feature availability by software revision univerge sv8100 feature name ver. 1000 ver. 1100 ver. 2000 ver. 2500 ver. 3000 account code – forced/verified/unverified s s s s s account code entry s s s s s alarm s s s s ...

  • Page 1755

    Univerge sv8100 issue 5.0 features and specifications manual 4 - 3 call waiting/camp-on s s s s s callback s s s s s caller id call return s s s s s caller id s s s s e caller id – flexible ringing n/a n/a n/a n/a s central office calls, answering s s s s e central office calls, placing s s s s s cl...

  • Page 1756

    Issue 5.0 univerge sv8100 4 - 4 feature availability by software revision direct inward system access (disa) s s s s e direct station selection (dss) console s s s s s directed call pickup s s s s s directory dialing s s s s e distinctive ringing, tones and flash patterns s s s s e do not disturb s ...

  • Page 1757

    Univerge sv8100 issue 5.0 features and specifications manual 4 - 5 intercom s s s s s ip multiline station (sip) s s s s e ip single line telephone (sip) s s s s s ip trunk – (sip) session initiation protocol s s s s s ip trunk – h3.23 s s s s s ipk/ipk ii migration n/a n/a n/a s s isdn compatibilit...

  • Page 1758

    Issue 5.0 univerge sv8100 4 - 6 feature availability by software revision operator s s s s s (opx) off-premise extension s s s s s paging, external s s s s s paging, internal s s s s s park s s s s e pbx compatibility s s s s s pc programming s s s s s power failure transfer s s s s s prime line sel...

  • Page 1759

    Univerge sv8100 issue 5.0 features and specifications manual 4 - 7 serial call s s s s s single line telephones, analog 500/2500 sets s s s s s slt adapter s s s s s smb8000 interactive voice response n/a n/a n/a s s smb8000 multimedia conference bridge n/a s s s s softkeys s s s s s speed dial – sy...

  • Page 1760

    Issue 5.0 univerge sv8100 4 - 8 feature availability by software revision trunk queuing/camp-on s s s s s ucb (unified communications for business) n/a s s s s um8000 mail s s s e e unicast/multicast paging mode n/a n/a n/a n/a s uniform call distribution (ucd) s s s s s uniform numbering network s ...

  • Page 1762: Eatures

    F eatures and s pecifications m anual nec unified solutions, inc. Issue 5.0 ( version 3000 ) ®.