VoiceGear SkyBridge User Manual - page 61
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8. Configuring Call Routes
Call routing is a comprehensive system for routing inbound and outbound calls. You can configure routes in
many different ways to suite your business needs.
Please Note:
Default configuration on VoiceGear SkyBridge is set to allow all inbound and outbound calls without
restrictions or forwarding. Please make sure you understand how call routing is handled before making
changes. Improper routing may result in calls being sent to invalid destination or handled incorrectly.
8.1 Inbound Call Routing
In order to manage your inbound call routes, please navigate to Call Routes ‐> Inbound Calls menu. You will see
the screen shown below. Initially, the route list has one default route called “Incoming calls any/any”. This
default route allows the system to accept an incoming call to any running Skype account and direct the call to
any available line connected to the PBX.
Image 50: Inbound call routing screen
If you are not planning to modify this default call routing behavior, you can skip this section completely.
However, if you have special business requirements for handling incoming calls, you can use the Inbound Call
Routing feature to achieve the following behavior:
• Incoming calls can rollover between Skype accounts defined in the same route. This feature is activated
when the original Skype account for which there is an incoming call is busy (no timeout value is
required, the call will rollover immediately). This allows you to provide a single Skype name to handle all
incoming calls. If the first Skype account in the route is busy, the call will rollover to the next available
Skype account until all accounts are occupied.