VoiceGear SkyBridge User Manual - page 66

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If you want to have incoming calls sent directly to your PBX auto‐attendant, please leave “Use this Number as 

Destination” field empty. This configuration will allow VoiceGear SkyBridge to send an incoming call directly to 

the default route setup on your PBX. From here, the PBX needs to be configured to handle an incoming call from 

the VoiceGear SkyBridge trunk. 

 Please Note: 

•  Some PBX systems require a call pattern to be configured to accept incoming calls from an incoming 

trunk. It is recommended configuring the call pattern to accept all incoming calls from the VoiceGear 

SkyBridge trunk.  

•  Some VoIP PBX systems may require an explicit setting in the “Use this Number as Destination” field in 

order to route incoming calls to the auto-attendant or IVR. In this case, try putting “s” (stands for PBX 

service user) or the user name specified in the PBX settings for the trunk connected to the VoiceGear 

SkyBridge gateway.