VoiceGear SkyBridge User Manual - page 62
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• “If the Route is Full Forward Calls to” option can be used to forward incoming calls to a Skype account
defined in a different route or a SkypeOut phone number. This feature is activated when all Skype
accounts defined in the route are busy.
• Calls to Skype accounts defined within one route will be directed to the first destination number in the
list. If there are multiple destination numbers defined in that route and the first destination is busy, the
call will be automatically directed to the second destination defined in this route, and so on.
• Incoming calls to any Skype account defined in one route will not rollover to a different Skype account
defined in another route. For example, you can configure separate incoming call routes for French and
English support teams and have this feature ensure that English calls don’t rollover to French agents and
vice versa.
To create a custom call route for incoming calls, click the “Add New” button on the bottom right‐hand side. You
will see the screen shown below.
Routes for inbound calls allow you to manage inbound calls to one or more of your Skype accounts and route
them to particular trunks. The screen below consists of two sections: basic settings and route settings.
Image 51: New inbound call route screen