VoiceGear SkyBridge User Manual - page 67
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8.2 Outbound Call Routing
Routes for outbound calls allow you to manage outbound calls placed from one or more trunks and route them
via Skype accounts. In order to manage your outbound call routes, please navigate to Call Routes ‐> Outbound
Calls menu. You will see the screen shown below. Initially, the route list has one default route called “From any
to any”. This default route allows the system to accept an outgoing call from any PBX trunk connected to
VoiceGear gateway and send it out via any available Skype account.
Image 55: Outbound call routing screen
If you are not planning to modify this default call routing behavior, you can skip this section completely.
However, if you have special business requirements for managing outgoing calls, you can use the Outbound Call
Routing feature to achieve the following behavior:
• Outgoing calls from a particular PBX trunk can be routed via any Skype account defined in the current
route. If the first account is busy, VoiceGear SkyBridge will attempt to place the call from the next Skype
account defined in this route and so on until it finds an available account. This is useful if you would like
to dedicate or limit certain Skype accounts for departmental use. For example, you can have Sales
department use Skype accounts mycompany.1 and mycompany.2, and Service department use Skype
accounts mycompany.3 and mycompany.4.
• You can dedicate a Skype account for making outgoing calls from a particular office extension. This is
useful if you would like to make outgoing calls from your office extension using your own Skype account
registered with VoiceGear SkyBridge.
To create a custom call route for outgoing calls, click on the “Add New” button on the bottom right‐hand side of
the screen. You will see the screen shown below.