IBM Proventia Network Enterprise User Manual - Troubleshooting Tips

Troubleshooting Tips

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IBM Proventia Network Enterprise Scanner User Guide, Version 1.3

Troubleshooting Tips

Introduction

If a job does not start as you expect it to, use these tips to see if you can identify the 

problem.

Scan date

Is the start date of the scan later than the current date? 

●

A background scan is not scheduled until midnight on the first day of a background 

scanning cycle. 

●

If, during a closed window, you schedule an ad hoc scan to run during open 

windows, the scan does not start until the beginning of the next scanning window.

IP addresses for 

discovery

Have you included at least one IP address in your discovery policy? 

Assets for 

assessment

Does the group you want to run an assessment scan on have assets in it? If you schedule 

discovery and assessment policies to run concurrently and you have more than one agent 

assigned to the scanning perspective, your assessment scans may start before the 

discovery scans have finished. In that case, your groups may contain fewer assets than 

you anticipate, or none at all. To avoid this problem, in the Scan Control policy configure 

your assessment scan to start after the discovery scan has ended.

Scan window 

defined

Have you enabled background scanning in a Scan Control policy without defining a scan 

window in a Scan Window policy? 

Registered and 

authenticated?

Have you verified that your agent is authenticated with SiteProtector? The status in the 

Agent view in the SiteProtector Console may be Active, but the agent may not have 

authenticated with SiteProtector. To check the authentication status, see “Viewing Status 

in the SiteProtector Console” on page 234.

Agent defined for 

perspective

If you are using a custom perspective and a scan does not start as expected, make sure that 

you have configured the perspective as required: 

Important:

No error is reported for this condition in the Remote Scan window.

In the…

Make sure that you have…

Network Locations policy 

defined a perspective as a network location. (See page 112.)

ESM policy 

assigned an agent to that perspective. (See page 110.)

Scan Control policy 

identified that perspective as the perspective from which you 

want the groups of assets to be scanned. (See page 87.)

Table 57: Perspectives in policies