IBM Proventia Network Enterprise User Manual - page 188
Chapter 13: Tracking and Remediation
188
IBM Internet Security Systems
Note:
If you use Remedy to track tickets, you can view the tickets you created in
SiteProtector, but you must use the Remedy action request system to edit ticket details.
Task 5: Reporting
on tickets
SiteProtector offers the following ticketing reports from the Reports tab:
●
Ticket Activity
●
Ticket Time Tracking
The following table describes the options for the Ticketing reports and the tabs that they
appear on:
Status
Shows the ticket’s current status.
Item
Description
Table 69: Ticket properties (Continued)
Option
Tab
Description
Share report with other
SiteProtector users
General
Select this option to give other SiteProtector users
permissions to view the report you are running.
Display assigned users
Display
Select this check box if you want users who have been
assigned tickets to appear in the report.
Display category
Display
Select this check box if you want custom categories
that are assigned to tickets to appear in the report.
Display status
Display
Select this check box if you want the ticketing statuses
(New, Open, In Progress, and so on) to appear in the
report.
Display priority
Display
Select this check box if you want the ticket’s priority
(Critical, High, Medium, Low) to appear in the report.
Assigned Users
Filter
Select the individual users that you want to appear in
the report. These users will appear in the report only if
If you selected the Display assigned users check
box on the Display tab.
Category
Filter
Select the categories that you want to appear in the
report. These categories will appear in the report only
if you selected the Display category check box on the
Display tab.
Status
Filter
Select the statuses that you want to appear in the
report. These statuses will appear in the report only if
you selected the Display status check box on the
Display tab.
Priority
Filter
Select the priority values that you want to appear in
the report. These values will appear in the report only
if you selected the Display priority check box on the
Display tab.
Number of Records
Report
Format
Specify the number of records that appear in the report
from five to ALL records.
Show Graph
Report
Format
Select this check box if you want a graph to appear on
the report.
Table 70: Ticketing report options