QMS 2060 Operation - Solving Other Problems

Troubleshooting 

CrownCopy

QMS 2060 Print System 

Operation

6-32

Solving Other Problems

Symptom

Solution

Documents don’t feed 

smoothly into the ADF.

n

Clean the ADF (see chapter 5, the “Cleaning the 

Automatic Document Feeder” section, of the 

Options manual).

Edges of the copy are 

cut off

n

Make sure you’re centering documents at the top 

of the scanner glass and that the scan size setting 

is correct. Also keep in mind that the printer’s max-

imum imageable area is 8.16'' x 10.66''/207.26 x 

270.93 mm for letter-size media and 7.93'' x 

11.36''/201.46 x 288.54 mm for A4. 

Image quality of 

copies is not optimal.

n

Clean the scanner glass: dampen a lint-free cloth 

with alcohol or a mild detergent and wipe the glass 

clean.

n

Clean the ADF (see chapter 5, the “Cleaning the 

Automatic Document Feeder” section, of the 

Options manual).

n

If you’re scanning any halftoned original, some 

printed materials, such as magazines, cause moiré 

patterns. To remove these patterns, change the 

scan resolution (choose Copier/Copy Mode/Cus-

tom Gray, and then Copier/Copy Mode/Custom 

Config/Scan Resolution/200 or 300) and try again.

Ready and Jam LEDs 

are blinking

n

The scanner has been turned on before the ship-

ping bracket was removed. Use the instructions in 

chapter 5, the “Installing CrownCopy” section, of 

the Options manual for removing the shipping 

bracket.

Scanner lamp 

flickers, is dim or fails 

to come on

n

The scanner lamp is failing or has failed and needs 

to be replaced. (See chapter 5, the “Replacing the 

Lamp”  section, of the Options manual for instruc-

tions on how to change the lamp.)

Several pages feed 

into the ADF at the 

same time

n

Clean the ADF (see chapter 5, the “Cleaning the 

Automatic Document Feeder” section, of the 

Options manual).