QMS 2060 Operation - page 105
Control Panel
Problems
6-35
Troubleshooting Printer Problems
3
Check to be sure the paper cassettes are loaded with paper,
in place and secure.
4
Open the top cover of the printer and check for a media jam.
5
Make sure a toner cartridge is installed.
If you still have not solved the problem, you need to call your QMS
vendor for help. Go to the last section of this chapter, “Placing a Ser-
vice Call.”
Paper Jam Message Stays On
If a
PAPER JAM
message stays on, open the printer and clear the
jam. If the message is still there, try opening and closing the top of the
printer again. See the “Media Jams” section on page 6-19 for informa-
tion on clearing media jams.
Printer Resets
Occasionally, Macintosh applications interfere with each other. Appli-
cations send a printer prep file to the printer at the beginning of each
document. Other prep files cannot be sent without resetting the
printer. Monitor your activities to see if there is a correlation between
your use of a certain application and the printer resetting. If so, con-
tact the application developer.
Downloading too many typefaces can overload the printer memory
and cause the printer to reset to default. Additional memory (RAM),
which can be used for font storage, is available and easily installed.
Contact your QMS vendor for information on RAM upgrades. See
chapter 2, “Memory and System Software,” in your
Options
guide.
If the printer resets in other circumstances, you should call your QMS
vendor for service.
PostScript Errors
If your printer is having trouble printing when using PostScript emula-
tion, you should turn on the Error Handler in the control panel menu.