QMS 2060 Operation - Printer Problem Checklist

Printer Problem 

Checklist

6-17

Troubleshooting Printer Problems

Verifying the Serial Setting Changes

1

Turn the printer on and off again.

2

Compare the serial port settings listed on the start-up page 

to those in your AUTOEXEC.BAT file.

3

Try the communication test again. 

If a blank page ejects from the printer, the printer and the PC are 

communicating. 

If a blank page does not eject and you typed the file correctly, 

refer to your DOS documentation for more information.

Printer Problem Checklist

This section contains a list of possible printer problems and solutions. 

If you have just installed your printer, be sure you have followed the 

steps in chapter 2, “Setting Up Your Printer,” in the Getting Started 

guide.

If there is no display message, use the following steps to identify the 

source of your problem and to learn of possible solutions:

1

Does the printer power light come on?

YES - Go to number 2.

NO - Check the following:

n

Is power supplied to the AC outlet.

n

Is the power cord plugged securely into both the power 

outlet and the printer? Check the power cord connection.

n

Is the printer power switch in the On position?

n

Does the line voltage from the power outlet match the 

printer's power requirements? See appendix B, “Techni-

cal Specifications,” in your Reference guide.