QMS 2060 Operation - page 146

Sources of 

Support

QMS 2060 Print System 

Operation

A-2

Sources of Support

Several sources of help and information are available, depending on 

the type of help you need:

Your QMS Vendor

Your local vendor (the one from whom you bought the printer) may be 

best equipped to help you. Your vendor has specially trained service 

technicians available to answer questions, and the equipment to ana-

lyze your printer problems.

Your Application Vendor

Often, “printing” problems have more to do with the application being 

used than with the printer. In this case, the application manufacturer 

is the best source of help.

Q-FAX

Q-FAX, a QMS information retrieval service, provides application 

notes, technical support notes on common printing problems, and 

information about printer specifications, options, accessories, con-

sumables, and prices. 

In the United States and Canada, call (800) 633-7213 to reach Q-

FAX. In all other countries, call (334) 633-3850. Have your fax number 

handy when you call (or place the call from your fax machine's hand-

set).

You can choose to have either a directory (a list of currently available 

documents) or a specific document sent to you. The first time you call, 

request the directory (press 2 on your phone or fax keypad when 

prompted). Then call back to request specific documents. You can 

order up to three documents per call.