QMS 2060 Operation - page 107

Output 

Problems

6-37

Troubleshooting Printer Problems

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Is the printer connected to the network?

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Is the printer plugged in, turned on, and correctly configured?

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Do the printer start-up and status pages list the interface? Is the 

configuration information correct?

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Is the interface enabled?

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Is the appropriate protocol (or protocols) enabled?

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Are all printer and protocol addresses configured correctly?

Output Problems

600x600, 1200x1200 dpi Printing 

Unavailable

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The amount of RAM installed in your printer governs which reso-

lutions can be used with each media size.

See the “High-Resolution Printing” section in chapter 3, 

“Advanced Printing Features,” for specific requirements. Then 

check a start-up page to make sure the printer has enough RAM 

installed. Also, see the 

Options

 guide for more information on 

memory upgrades (SIMMs—single-in-line memory modules).

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If you have enough RAM installed, and you have configured the 

printer from the control panel to print at 600x600 or 1200x1200 

dpi resolution (Administration/Engine/Def Resolution menu) but 

the printer continues printing at a lower resolution, you may need 

additional memory allocated to the frame buffer.

To allocate the correct amount of memory, use the Memory/Quick 

Config menu and choose the correct resolution and paper size for 

your printing. See chapter 4, “Printer Configuration,” in the 

Refer-

ence

 for more information.