QMS 2060 Operation - Application

Print Quality 

Problems

6-41

Troubleshooting Printer Problems

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Does your application support Japanese fonts?

You should be able to select these fonts if the application sup-

ports them.

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Did you inadvertently initialize or reformat the internal Kanji IDE 

hard disk?

If so, contact your QMS vendor. See appendix A, “QMS Customer 

Support,” for product sales and service information.

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Did you correctly configure the printer?

See the chapter 4, “Software,” of the Options manual for com-

plete printer configuration information.

Can't Access the Kanji File Through Your 

Application

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If you are using Windows, ensure that the Japanese version of 

the Windows driver is installed?

Double-click the Windows control panel icon, double-click Print-

ers, choose your Windows driver, click Setup, and then click 

About. Check that you are using the QMS Windows 3.1J driver.

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If you are using a Macintosh, ensure that the system is KanjiTalk, 

and the appropriate Kanji screen fonts are installed.

The two Morisawa screen fonts are included on your Macintosh 

system disk. The four Typebank screen fonts are included on the 

Macintosh bitmapped screen fonts disk that comes with the Kanji 

Option Kit. (See chapter 4, “Software,” of the Options manual.)

Print Quality Problems

The following list includes several image defects with possible solu-

tions. Try the solutions in the sequence given. If the solutions listed 

don’t solve the problem, place a service call to your QMS vendor. See 

“Placing a Service Call,” on page 6-52