Zeiss HUMPHREY 720i User Manual - Appendix H: Troubleshooting

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APPENDIX A

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REV. B 02/03 PN 51680-1

HUMPHREY FIELD ANALYZER II -

 i

series

HUMPHREY FIELD ANALYZER II

H-1

The following are a number of situations which may occur when using your HFA II. Not all potential situations are listed nor are all the

possible solutions. Please refer to the section numbers found in the parentheses “( )” to find additional information on the subject of

concern in this User’s Guide. More information may also be found on the web site for Carl Zeiss Meditec: www.meditec.zeiss.com

Should you still have difficulties after attempting to solve the problem, call Carl Zeiss Meditec Customer Service at 1-877-486-7473. Have

this User’s Guide available, print a copy of the System Log and know your HFA II model, serial number and current software revision

before calling Customer Service.

To find the Model and Serial Number (1)

• Look on the rear panel of the HFA II to find the information.

• These numbers may also be found at the top of the System Log or on the Unit Configuration (“i” Information) screen.

Write these numbers here for future reference:

Model Number: _______________________________

Serial Number: _______________________________

How to print the System Log (2)

How to print the Unit Configuration information (2)

• Start at the Main Menu.

•Press the “i” button in the upper left-hand corner of most screens.

• Press System Setup icon.

- If the eye monitor is visible, press OFF to display “i” button.

• Press PRINT SYSTEM LOG.

•Press PRINT.

PROBLEM

POSSIBLE CAUSE OR SOLUTION

Start-up Difficulties

HFA II will not turn on

•  Check power cord connections to HFA II, power table and wall outlet (1)

• Check power switch on power table (1)

• Check fuse in HFA II (near power switch) and power table (1, 12)

HFA II turns on but Main Menu

• If black screen is present and patient response button drawing is visible,

screen never appears

press patient response button to verify error code - write down the error

code - then turn HFA II off then on again - if this continues, call Customer

Service and mention error code

• If this happens after installation of new software: Turn off HFA II, re-install

software starting with disk #1 in floppy drive - turn power on to HFA II and

follow directions

• Check brightness knob on right side of touch screen (1)

• Check to see if patient response button is being down pressed in holder

Calibration screen displayed at start-up

• Patient response button stuck in down position (12)

- follow directions on screen or recycle power

- lift patient response button out of holder; replace in proper position.

Appendix H: Troubleshooting

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