Panasonic Workio DP-C401 Service Handbook - page 203

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Chapter 3 Troubleshooting

3. 4. 2. 2  How to Use the System Menu in the Service Mode

Procedure

1. Click the menu box at the upper left of the screen in the Service Mode.

2. The PSW opens the system menu.

• The system menu is as shown below.

3. Select the appropriate menu.

3. 4. 2. 3  Dummy by Models/Compulsion Manual Boot Up in the Service Mode

Dummy Mode and Compulsion Manual Boot Up Mode

• Dummy mode is used to start the Service Mode by loading the machine information of the

dummy machine (for each machine type), not using the actual machine. (Machine information

is dummy) (Perform Procedures 1 to 4.)

• The compulsion manual boot up mode is used when the machine type cannot be identified at

Service Mode Entry (that is, Product Codes do not match), and then the message stating that

the machine information file cannot be loaded is displayed, and the Service Mode cannot be

started. This mode allows you to compulsively boot up the mode in this trouble. However, this

mode does not have to be used because DP-C321/C401 sends a temporary product code to the

PSW when no product code can be found. (When the Service Mode initial screen is displayed,

and [Product Code] and [Machine Serial Number] are not matched, Procedure 5 and onwards

must be performed.)

Procedure

1. Double-click the "Diag." icon on the desktop.

The PSW Login screen is displayed.

2. Enter the password "6.7.8.9", and place a check mark on the "Select the series of the 

connecting model" check box, then click [OK].

3. Select the connecting model from the "Specify the connecting model" box, then select

[Dummy] for the Dummy Mode, [Compulsion] for the Compulsion Manual Boot Up Mode

from the Boot Up Mode Box.

4. Select [Execute].

• If you select "Compulsion", the PSW displays the message screen to urge rebooting

after checking the system configuration. Select [OK].

5. The Service Mode Basic Frame is displayed.

• The Service Mode basic screen in the dummy mode is the same as that of the normal

mode. If the Service Mode is not started, the message prompting to check whether the

dummy machine information file is installed properly will be displayed. Select [OK] to

return to the WIN95 desktop screen (Win95). (For dummy mode, this completes all the

procedures to be performed.)

• The Service Mode basic screen that was booted up in the compulsion manuual boot up

mode does not contain [Product Code] and [Machine Serial Number]. Or, it displays

the information that is not matched with the actual machine.

6. Select the [Adjustment/Setting], follow by [NVM Read/Write] to enter the NVM Read/

Write Basic screen, then check the "Product Code and Machine Information" and 

"Configuration NVM Code List" below, and carry out rewriting of the NVM data. (Refer to

3. 4. 4. 8

 DC131 NVM Read/Write for the detailed procedure.)

7. When you complete rewriting the NVM Data, temporarily exit the Service Mode with

"Complete the operation".

8. Once the Product Code has been entered, the PSW can be connected in the normal way.

Product Name and Product Code

Menu

Function

Help (H)

The PSW opens the appropriate help screen.

Connect the Electronic 

Manual (E)

Displays the Electronic Manual Connection Information screen 

(Fig. 1) of 

3. 4. 2. 1. 2

 When opening the desired page of the 

Electronic Manual from the desired Service Mode screen.

History of connection to 

Electronic Manual (R)

Displays the Diag/Electronic Manual History screen (Fig. 1) of 

3. 4. 2. 1. 3

 The history menu linked with the Diag/Electronic

Manual.

Exit the Service Mode (S) The display moves to the Exit Service Mode screen.

[Exit from Service Mode] is invalid with the functions which need 

to check stopping of the Machine parts operation at [Close], such as 

the COMPONENT CONTROL function.

Move (M)

Moves to Window.

Close (C) Alt+F4

Same as selecting [Close] button.

Destination

Product Name

Product Code

Panasonic

DP-C401

TC100043

Panasonic

DP-C321

TC100057