Baldor NXE100-1608Dx Installation manual - 6.1 Introduction
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Troubleshooting 6-1
MN1941
6.1 Introduction
This section explains common problems and their solutions. If you want to know the meaning of
the LED indicators, see section 6.2.
6.1.1 Problem diagnosis
If you have followed all the instructions in this manual in sequence, you should have few
problems installing the NextMove e100. If you do have a problem, read this section first.
In Mint WorkBench, use the Error Log tool to view recent errors and then check the help file.
If you cannot solve the problem or the problem persists, the SupportMe feature can be used.
6.1.2 SupportMe feature
The SupportMe feature is available from the Help menu, or by clicking the
button on the
motion toolbar. SupportMe can be used to gather information which can then be e-mailed, saved
as a text file, or copied to another application. The PC must have e-mail facilities to use the e-mail
feature. If you prefer to contact Baldor technical support by telephone or fax, contact details are
provided at the front of this manual. Please have the following information ready:
H
The serial number of your NextMove e100 (if known).
H
Use the Help, SupportMe menu item in Mint WorkBench to view details about your system.
H
The type of servo amplifier and motor that you are using.
H
A clear description of what you are trying to do, for example performing fine-tuning.
H
A clear description of the symptoms that you can observe, for example the Status LED, error
messages displayed in Mint WorkBench, or errors reported by the Mint error keywords
ERRORREADCODE or ERRORREADNEXT.
H
The type of motion generated in the motor shaft.
H
Give a list of any parameters that you have setup, for example the gain settings you have
entered.
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Troubleshooting
6