Oce im5530 Printing Manual - page 388

10 Troubleshooting

386    Printer Driver Errors

This Port is Currently in Use

Problem Description

The driver was either open, printing a job, or is in use by another printer or application, when you 

attempted to delete it.

Corrective Action

Make sure all print jobs have completed before deleting a port. If there are still problems, exit all 

applications and try again. Check each driver to see if another driver is using the same port. If 

so, first change the driver’s port setting and delete the port.

Problem with the Current Printer Setup

Problem Description

The driver was not set up properly, possibly because the installation procedure did not complete.

Corrective Action

Delete the driver and either reinstall it from the distribution CD-ROM or download it from this 

equipment.

Printer Driver General Errors

Driver Mapped to Wrong Port

Problem Description

If the printer driver on a client workstation points to the wrong network port, jobs do not appear in 

the current jobs queue or print out.

Corrective Action

1. Open the Printers folder from the Control Panel.

2. Right-click the printer driver icon.

3. Select Properties from the shortcut menu.

4. Depending on the operating system, select the following tab:

- In Windows 98/Me — Select Details. Browse to select the printer or Novell queue.

- In Windows NT 4.0/2000/XP/Server 2003 — Select Ports. Add a new port and map it to 

the printer.

5. Make sure that the path to the printer and the device name are correct.

\\\print

- Where  is the same as the device name set from the Touch Panel Display.

6. Click the General Tab and click Print Test Page to confirm that the settings are correct.

Command Line Options Not Processed

Problem Description

All print options are sent to this equipment at the start of the print job. If the print file already con-

tains print commands, they override the command line options you set. For example, if the print 

file specifies the Letter media, and you specify the A4 media option with the lp command, the 

document is output on letter size paper (provided, of course, that all copier-related restrictions 

have been met).