Oce im5530 Printing Manual - Document Monitor Errors

Document Monitor Errors    389

Document Monitor Errors

This section describes about the error conditions and messages of Document Monitor.

 P.389 “Document Monitor Error Conditions”

 P.390 “Document Monitor Error Messages”

 P.396 “Device Status Indicators”

Document Monitor Error Conditions

Refer to the corrective action for the following error conditions.

 P.389 “The Device is Not Responding”

 P.389 “Cannot View Job in Document Monitor Print Queue”

 P.390 “Cannot Interpret Document Monitor Messages/Warning/Errors”

The Device is Not Responding

Problem Description

The status bar reads, “The device is not responding” and the broken connection icon is dis-

played in the taskbar.

Technically, this icon means that the SNMP manager on the client machine cannot communicate 

with the SNMP agent on this equipment. Several error conditions can cause this status:

y

The network connection between the client and the device has been broken.

y

The device IP Address has changed and the client is still using the old address.

y

The device is currently rebooting.

y

The SNMP agent on the device is not functioning properly or has stopped functioning.

Corrective Action

1. Make sure that the SNMP Network Service is enabled from the Network Setup page in the 

Printer Utility Administrator mode.

2. Wait for a couple of minutes.  Most of the time, the connection is reestablished automatically.

3. If the broken connection condition persists, exit and restart Document Monitor.

4. If, upon restarting Document Monitor, you receive a message that the address cannot be 

resolved, manually discover and select the device.

 P.364 “Searching for a Printer”

Cannot View Job in Document Monitor Print Queue

Problem Description

After submitting a job to print, there are several reasons why you may not see the job in the print 

queue:

y

The wrong device selected.

y

The job is queued on the Windows operating system print spooler.

y

The job may be held in the Novell print queue.

y

A copier error prevents printing.

Corrective Action

y

Check the device location to see if there really should be any jobs listed.

y

Check the Jobs Log in Printer Utility to see if the status of the job is listed as Done, Deleted, 

or Unserviceable.

y

If the job is very small, it may have already been serviced and moved to the Jobs Log as a 

terminated job. If the job was unserviceable for some reason, it no longer appears in the 

under Current Jobs list.

y

Look at the Touch Panel Display for error messages. For instance, a prompt to load paper 

holds up subsequent jobs in the queue.