Abbott i-STAT 1 System Manual - Troubleshooting The Analyzer

TROUBLESHOOTING THE ANALYZER

19

Art: 714381-00H 

Rev. Date: 18-Jul-12 

19-1

Introduction

When the analyzer detects a potential or real problem before the test cycle is 

initiated or at any time during the test cycle, a Quality Check Code number, 

the type of problem and the next step to be taken will be displayed.  The Code 

number may be helpful to a technical support representative if a problem cannot 

be resolved.  If a problem cannot be resolved by the procedures described in this 

section, refer to Support Services information in the Troubleshooting section.

Note:  Troubleshooting for results and quality tests are covered in those sections 

of this manual.

Note:  The Technical Bulletin “Analyzer Coded Messages” included in this 

manual lists the Quality Check Code numbers as well as additional 

troubleshooting details

Caution

DO NOT OPEN THE ANALYZER, or any other i-STAT product, or perform any 

unauthorized procedures. Opening any i-STAT product, including analyzer, 

Electronic Simulator, printer or communication device, in attempt to repair 

it or resolve a problem may cause erroneous results. If the troubleshooting 

procedures found in this manual or requested by an i-STAT support specialist do 

not resolve the problem, the product must be returned to i-STAT for repair.

Information Needed

Have the following pertinent information available for review with the 

representative:

• Descriptionofproblem

• When problem first occurred and what has been done so far to

resolve the problem

• Serialnumberofcomponent(s)

• Displayedmessageandcodenumber

• Frequencyofproblem

• Softwareversion

• Environmentalconditions

• ResultoflastElectronicSimulatortest

• BatteryvoltagefromAnalyzerStatuspage