JBL AV2 User Manual - page 78

Troubleshooting and Maintenance

Harman Consumer Group, Inc.

6-6

Using the PC input, the remote control commands on page 4 of

the JBL menu and page 2 of the ZONE 2 menu do not work.

1. Make sure that the computer is properly connected to the USB

input of the AV2 processor.

2. Make  sure  that  PC  is  selected as the active input on the AV2

processor.

3. Make sure that the media player has been opened on the

computer and is playing audio.

4. Make sure the media player is the “top” or active screen on the

computer. The AV2 remote control will not operate the media

player if it is minimized or “behind” other programs.

CAUTION!

Do NOT power cycle the computer while connected to the

AV2 with the PC input selected.  The computer MUST be

on and connected to the AV2 rear panel USB jack BEFORE

selecting the PC input on the AV2.  Selecting the PC input

first may cause a burst of loud noise that may be

damaging to the speakers or the listener’s hearing. We

assume no responsibility for damage caused in this man-

ner.

The iPod does not play or respond to commands from the AV2

remote control.

1. Make sure that the dock is properly connected to the AV2

processor.

2. Make sure that the dock is selected as the active input on the

AV2 processor.

3. Make sure that the touchscreen of the AV2 remote control is in

an iPod control page of the “JBL” or “ZONE 2” menu layer.

The front panel display and controls of the iPod do not operate

when the iPod is docked and the Dock input is selected as the

AV2’s active input. 

This is normal behavior and does not indicate a problem with the

iPod, the dock or the AV2 processor. Use the AV2 remote control to

navigate the iPod functions. Refer to 

Section 5: PC and Dock Controls

for further information.

The iPod does not seem to be functioning correctly.

Verify the video input setting of the Dock input in use. If the video

input is set to an HDMI input source, the functionality of the iPod

may be hindered.

If all else fails...

1. Using the Installation Worksheet that begins on page D-2,

document all user-defined settings. Then refer to the “Restoring

Factory Default Settings” section found later in this chapter to

reset the AV2 to the factory settings.

Note: If you want to save your settings before restoring the

factory defaults, you must save them manually.  The

Installation Worksheet in Appendix D has been provided to

assist you.

2. Contact an authorized JBL dealer.

3. Go to www.jbl.com for instructions on how to reach customer

service.

Note: Visit http://jbl.com/home/product_support/ to access the knowl-

edge base for answers to frequently asked questions and additional

troubleshooting information.