RADVision Scopia XT1000 Administrator's Manual - page 69
4
'Troubleshooting' | 63
RADVISION | Administrator Guide for SCOPIA XT1000 Version 2.0
Troubleshooting
System Management Using VNC
You may use a remote VNC client installed in a PC to access the Codec Unit system and capture
the GUI screenshots. You do not need a video capture card (live video content is not captured).
The capture image reflects what is dynamically happening in the GUI.
Figure 4-1
Remote Control of Graphic Content
This feature is particularly useful for:
•
Customer Service/HelpDesk people who can visually check operations performed by the user
or the status at the remote system.
•
Users who can virtualize the physical presence of the system (e.g., by checking for incoming
calls in a far videoconferencing room while still working at their PC in their office).
In that configuration you can use the PC’s arrows, Enter, numbers and Delete keys to control the
system.
This feature is available from SCOPIA XT1000 Service Pack V1_0_11.
Procedure
Step 1
Launch the VNCViewer_Enable utility and enter the system address.
Step 2
Once the download is completed, browse to Administrator Settings > Utilities >Virtual system.