RADVision Scopia XT1000 Administrator's Manual - page 78
'Troubleshooting' | 72
RADVISION | Administrator Guide for SCOPIA XT1000 Version 2.0
PC Presentation
I cannot send a presentation from my PC:
•
Make sure the VGA/DVI cable is properly connected between the PC and the Codec Unit.
•
From the Main Menu page, select Settings > Administrator Settings > I/O Connections >
Cameras > DVI, and perform Reset.
Remote Control Unit
The XT1000 Remote Control Unit is no longer working.
When the Remote Control Unit's battery power is low, an icon appears on the GUI letting you know
that you should replace the battery:
•
Half-charged Battery
•
Low Battery
Video and Camera
I cannot see the video after setup:
•
Press
on the Remote Control Unit repeatedly to switch between the different video
sources.
•
Make sure your camera is correctly connected to the system (all three cables, power, video,
control).
I can see the video, but I cannot move the camera:
•
Same as above
•
Select Administrator Settings > I/O Connections > Cameras and make sure the Moving field
is set to enabled.
Contacting Support
Before contacting RADVISION support for help, write down the Serial Number that identifies your
video conferencing system. The number is printed on a label affixed at the rear of the XT1000
Codec Unit. The Serial Number starts with AE followed by 9 digits, space, 4 digits, space, 1 digit,
space, 6 digits.
To find the Software Version (XX.YY.ZZ) and User Code (AA:BB:CC) of your system, press . The
page displays the required information.