Oce Arizona T220UV User Manual - page 11
Product Support and Service |
6/2/04
-ix-
The Arizona T220UV prints directly onto rigid and flexible materials and thus it:
•
Eliminates almost all mounting and lamination processes
•
Increases labor productivity on short run jobs
•
Eliminates costs associated with making films and screens for the Screen
Printer market
•
Offers a less complex process for producing an image on a rigid board
•
Encourages new applications with creative concepts
For further information on documentation and support for your Arizona T220UV or for
information on other Océ Display Graphics Systems products, please visit our web site:
Océ Display Graphics Systems
Web:
FTP Site:
http://www.cymbolic.com/ftp.html
Comments on this manual?
Please feel free to contact us at Technical.Writer@dgs.oceusa.com
Océ maintains a comprehensive support structure for its Arizona T220UV
customers. Upon
installation of your printer, you will be provided with the name of the sales and service office
responsible for your account. Record this information, along with the serial number of your
Arizona T220UV. Always report service problems to the office assigned to your account at
installation. Contacting the factory directly may cause unnecessary delays in resolving your
service issue.
Customer Service Procedure:
When you call our customer service number you will be provided with telephone technical
support. Outside of office hours, you can leave a message and your call will be returned the
next working day. When you call, identify yourself as an Arizona T220UV customer and
provide the following information:
•
The serial number of your Arizona T220UV
•
Your company name and your name
•
Your telephone number
•
Nature of the problem
If we are unable to resolve your problem over the telephone, field engineers can be
dispatched to your site to conduct repairs. Service visits are paid for by the customer, either
under a maintenance agreement, by purchase order or prepayment. Time and material rates
are charged for any service not covered under a maintenance agreement. Before calling to
report a problem, gather as much information about the problem as possible and have it
ready to provide to the customer care center engineer. The more information you can
provide initially, the more quickly the problem can be corrected.