Oce Arizona T220UV User Manual - Calling For Service
Océ | Troubleshooting
6-84
3010102780-B
If you still have problem indications, contact your Océ Display Graphics Systems
service representative.
6.3
Calling for Service
Trying to eliminate simple problems before calling your service representative is
important, but knowing when to call for service is also important. Without training,
servicing the printer yourself may cause further damage. When you have determined
that a service call is required, call as soon as possible. Have the following information
ready:
1.
Printer serial number — located on Away side near the AC power plug.
2.
The volume of media printed — available in the Operator /About Printer menu.
3.
The type of computer and operating system acting as the print server.
4.
Error message displayed on the operator control panel, if any.
5.
The exact circumstances when the error occurred, such as during printing, or
maintenance.
6.
Note any unusual phenomena, such as peculiar printing, noises, and smells
associated with the failure.