QMS 2060 User Manual - page 176
Introduction
QMS 2060 WX Print System User's Guide
8-2
Introduction
This chapter provides information to aid you in resolving printer prob-
lems you may encounter, or at least guide you to the proper sources
for help. You’ll find in this chapter tables of common status messages,
a problem checklist, and actions you should take when a specific
problem occurs. There are step-by-step instructions for removing
media jams from key locations along the media path, as well as
descriptions of common print quality problems with corresponding
solutions. You’ll also find what information you’ll need to have before
placing a service call if one becomes necessary.
Printer Status Messages
Status messages in the control panel message window provide infor-
mation about the printer and help you locate many problems. When
the condition associated with a displayed message has changed, the
message is cleared from the window.
»
Note:
Status messages are not displayed while the printer is off line.
The following table lists the status messages that may appear in the
message window. Shaded table cells indicate that the message
scrolls.
»
Note:
An
“
error
”
message sometimes occurs as a result of an
unusual combination of events, not because of an actual problem.
When the printer stops and an error message displays in the
message window, turn the printer off, wait 5 minutes, then turn it back
on. This often clears the error message indicator and printer
operation resumes. Always try this before making a service call.