QMS 2060 User Manual - page 199

Output Problems

8-25

Troubleshooting

Printing Message Stays On

If a 

Printing

 message stays on after a file is printed, you can con-

tinue to print files. However, to remove the message, try pressing the 

Online/Offline key to take the printer off line and then put it back on 

line again. If that doesn’t remove the message, turn the printer off and 

then on again to remove the message.

Paper Mismatch Message Stays On

If a 

Paper mismatch 

message stays on after a file is printed, you 

can continue to print files. However, to remove the message, try this:

n

Press the Cancel key.

n

If that doesn’t remove the message, press the Online/Offline key 

to take the printer off line and then put it back on line again. 

n

If that still doesn’t remove the message, turn the printer off and 

then on again.

Output Problems

»

Note: 

Because the QMS 2060 WX Print System uses Microsoft 

printer drivers and other resources, it works differently than a QMS 

Crown print system.

In general, if you’re having output problems, try the following:

n

Ensure that your application is Microsoft Windows certified.

n

Ensure that you’re using the most current version of the 

application (such as Microsoft Office 97) since Microsoft has fixed 

a number of problems related to printing in these versions.