QMS 2060 User Manual - page 215
Placing a Service
Call
8-41
Troubleshooting
Placing a Service Call
n
If you have a problem you can’t resolve, contact your QMS
vendor. Your QMS vendor is best equipped to immediately handle
any problem you may encounter.
n
If you have technical questions your vendor is unable to
answer, call or fax your questions to the QMS Customer
Response Center. (See Appendix A, “QMS Customer Support,”
for contact information).
n
If you’ve determined your printer needs to be examined by a
QMS service technician, contact QMS National Service for work
inside the US or one of the QMS international offices for work out-
side of the US. (National and international contacts are listed in
appendix A, “QMS Customer Support.”)
Before calling, be sure you have the answers to these questions
handy to help our technicians serve you more quickly:
1
What is your printer model and serial number?
2
What operating system do you have and what version?
3
What application(s) are you using?
4
What is the QMS 2060 WX Print System printer driver ver-
sion?
n
Windows 95—Choose the About button on the printer
driver’s Paper tab.
n
Windows NT—Choose the About option in the printer
driver’s Device Settings branch.
v