3Com NBX 100 Administrator's Manual - Nbx M
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ACD Agent List 276
ACD Licenses 276
ACD Group Populations 277
ACD Considerations 277
Using ACD 278
ACD Groups 279
ACD Announcements 280
ACD Agents 282
ACD Statistics 283
Using Supervisory Monitoring 286
Supervisory Monitoring Announcement Tones 286
Using Silent-Monitor Mode 287
Changing Agents and Changing Modes While Monitoring 288
Supervisory Monitoring Usage Notes 290
Usage Notes 290
Supervisory Monitoring Error Conditions 293
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Group List 297
NBX Voice Mail 298
Voice Mail Extensions 301
Voice Mail Passwords 301
IMAP for Integrated Voice Mail 301
Configurable Operators 302
Off-Site Notification 304
Status 306
Port Usage 307
User Usage 308
Auto Attendant 308
Overview of Auto Attendant Features 308
Adding an Auto Attendant 310
Managing Auto Attendants 321
Voice Application Setup Utility 323
Testing the Auto Attendant 324
Voice Profile for Internet Mail 325
Control Parameters 326
Operations Management 326