3Com NBX 100 Administrator's Manual - page 304
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C
HAPTER
7: NBX M
ESSAGING
How the Configurable Operator Feature Works
Following is a brief description of how the system directs a caller from
your voice mail to an operator designated by you:
1 If you do not answer a call, the system invokes your voice mail.
2 The caller listens to your pre-recorded voice mail message, which includes
the instruction to press an access digit (0 or 9) in order to reach the
appropriate operator.
Employing a configurable operator means that you must re-record your
personal voice mail greeting in order to explain to callers that an operator
is available to them if they press the appropriate access digit during the
voice mail greeting.
3 The caller presses 0 or 9.
4 The call is redirected to the operator you designated.
If desired, the caller is able to leave a message, then press 0 or 9 in order
to transfer to a configured operator.
Provisioning Operator Destinations
To provision system default operator destinations:
1 Log on to NetSet as Administrator.
2 Select the NBX Messaging window.
The NBX Voice Mail window is displayed.
3 Click the Operators button.
The current system default values for System Operator and Personal
Operator are displayed in editable text boxes.
You cannot leave the system default values for the operators as null. Also,
the text string for an operator destination cannot exceed 16 characters.
4 Edit the operator numbers and the access digits as appropriate.
5 Click the Apply button to make the changes and keep this screen open,
or click the OK button to make the changes and close the screen.
Off-Site Notification
Off-site Notification can notify users by pager, e-mail, or telephone when
they receive a new voice mail message. Users can specify the methods by
which they receive notification.