3Com NBX 100 Administrator's Manual - page 373
System-level Troubleshooting
373
System-level
Troubleshooting
For each symptom listed in
Table 67
, perform the suggested actions in the
order listed.
WARNING: Before you remove any component, shut down the system
software and then turn off the power to the chassis by removing the
chassis power cord. If the system has two power supplies, remove both
power cords.
Table 67 Troubleshooting Actions
Symptom
Possible Cause
Suggested Action
Date/time
display on
telephones is
wrong, either
incorrect date
or shows
random
characters.
A power surge
has corrupted the
system time.
If the display shows incorrect date, use NBX
NetSet to reset the system time. If the display
shows random characters, for example, 00; 0
#, you must:
1 Disconnect power to the chassis that holds
the NCP.
2 Wait 60 seconds.
3 Reconnect power to the system.
4 Use NBX NetSet to enter the correct date
and time.
Problem with NCP
battery.
Contact your 3Com NBX Voice - Authorized
Partner.
Your browser
cannot find
NBX NetSet.
No IP connectivity
Verify that the computer you are using to run
the browser has network connectivity. See
“Establishing IP Connectivity” in the NBX
Installation Guide.
Routing problems
If your local IP environment includes a proxy
server, you might need to reconfigure your
browser parameters to ignore the proxy server.
See the Help for your browser.