3Com NBX 100 Administrator's Manual - page 233
TAPI Route Points
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To view TAPI Route Point statistics:
1 Log on to the NBX NetSet utility using the administrator login ID and
password.
2 In the NBX NetSet - Main Menu window, click User Configuration > TAPI
Route Points tab.
3 Click the Statistics button. The Statistics dialog box appears.
4 Click the heading of any column to sort the data in ascending or
descending order.
5 Click Reset to erase all data. The NBX system begins collecting new
statistical data.
The Last reset command field displays the date and time of the most
recent Reset. A row of hyphens (---------------) indicates no Reset since the
most recent system reboot.
The Last system reboot field contains the date and time when the NBX
system was most recently rebooted.
Click the Help button for information on dialog box fields.
Specifying TAPI Line
Redirect Timeout
The TAPI Line Redirect Timeout is a system-wide timer that specifies the
amount of time before a redirected call goes back to its original
destination, which allows the TAPI application to redirect the call again.
When a redirected call times out, the system also sends a failure code
back to the TAPI application. After two failures, the call goes to the route
point’s call coverage option.
To set the TAPI Line Redirect Timeout:
1 Log on to the NBX NetSet utility using the administrator login ID and
password.
2 In the NBX NetSet - Main Menu window, click System Configuration.
System Settings > Timers. See the Help for the procedure on setting
timers.
TAPI Supervisory
Monitoring
You can configure the NBX system to allow a privileged user to join an
ongoing conversation with or without the knowledge of the parties
involved in that conversation. This feature is called Supervisory
Monitoring.
The monitoring user is called the supervisor. The supervisor, who may or
may not be the system administrator, can join a call between a person