3Com NBX 100 Administrator's Manual - page 270
270
C
HAPTER
5: S
YSTEM
C
ONFIGURATION
■
ACD Call Data Reporting Password — Limits access to ACD Call
Detail Reports. See
■
Virtual Tie Lines Password — Enables calls over virtual tie lines to
“hop off” after they reach the destination NBX system. The call then
appears to originate at the destination NBX system. See
Chapter 2
for
more information on setting up VTLs.
■
Hunt Group Voice Mail Password— Resets the password for the
Hunt Group extension number.
■
Hunt Group Supervisory Monitoring Password— Resets the
password that allows the Hunt Group supervisor to monitor calls to
hunt group members.
■
ACD Group Voice Mail Password— Resets the password for the
ACD Group extension number.
■
ACD Group Supervisory Monitoring Password— Resets the
password that allows the ACD Group supervisor to monitor calls to
ACD group agents.
■
TAPI Voice Mail Password— Resets the password for the TAPI Route
Point extension number.
■
TAPI Route Point Supervisory Monitoring Password— Resets the
password for the Hunt Group supervisor to monitor calls to hunt
group members.
TAPI Settings
You must configure system-wide Telephony Application Programming
Interface (TAPI) settings before users can download the NBX TAPI Service
Provider (NBXTSP). NBXTSP enables a TAPI application on a user’s PC to
interact with the user’s NBX telephone. You can set a maximum number
of TAPI clients in the system. You can also require users to enter
passwords for TAPI devices.
Before you configure system-wide TAPI settings, install the appropriate
TAPI software. After you have the software installed, select System
Configuration > TAPI Settings to configure TAPI settings. See the System
Configuration Help for procedures on configuring TAPI settings. See the
Downloads Help for procedures on downloading NBX TSP software.
The System Configuration TAPI settings do not apply to TAPI Route Points.
For security reasons, the NBX system always requires that an external
application supply a password to access a TAPI Route Point.