3Com NBX 100 Administrator's Manual - page 295
Supervisory Monitoring Usage Notes
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Table 49 Supervisory Monitoring Service Errors
Action
Result
The call is already being monitored by
another supervisor.
An explanatory error message appears
for five seconds, then the NBX system
prompts again for the extension of an
agent.
The agent is not on any call.
An explanatory error message appears
for five seconds, then the NBX system
prompts again for the extension of an
agent.
Agent hangs up before the monitoring
message reaches him causing Supervisory
Monitoring to timeout.
An explanatory error message appears
for five seconds, then the NBX system
prompts again for the extension of an
agent.
The agent is not on an ACD call.
An explanatory error message appears,
and the NBX system gives the supervisor
the option to change agents.
Table 50 Device Errors
Action
Result
The supervisor’s device does not support
conferencing.
An explanatory error message appears
the phone returns to the Ready state.
The agent’s device to be monitored does
not support conferencing.
An explanatory error message appears,
then the NBX system prompts again for
the extension of an agent.
The customer’s device does not support
conference.
An explanatory error message appears,
and the NBX system gives the supervisor
the option to change agents.