3Com NBX 100 Administrator's Manual - page 284
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C
HAPTER
6: A
UTOMATIC
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ALL
D
ISTRIBUTION
Fields in the ACD Statistics Screen
Table 45
describes the function of each field and button in the ACD
Statistics screen. ACD Statistics also shows the Resource Contention
statistics. (Contention occurs when the NBX system does not have a port
available to assign to an ACD group.)
Table 45 Statistics Screen: Field Descriptions
Field
Description
Extension
Displays the phone extension for this ACD.
Name of ACD
Displays the name of the ACD that is associated with this
extension.
Agents Logged In
Displays the total number of agents logged in at the time
you invoked the Statistics screen.
Current Queue
Displays the number of calls that are currently in the call
waiting queue of this ACD.
Answered Calls
Calls to this ACD that were answered since the last reset of
the statistics facility.
Dropped Calls
Calls to this ACD that were dropped since the last reset of
the statistics facility.
Total Calls
Total number of calls to this ACD group that have been
received since the last reset of the statistics facility.
Last Reset Command
Date
The date/time stamp at which the statistics facility was last
reset (call counters reset to zero) for this particular ACD
group.
Ext. List
List of agents' extensions associated with this ACD group.
Select All
Selects all ACD extensions for further action on your part.
Clear All
Clears all statistics and resource contention data.
Reset
Resets the statistics facility to zero. If you have enabled the
Select All function, the statistics for all ACD groups are
reset to zero.
Announcement
Resource Contention
Report
Ext.
Extension number associated with this contention event.
Name of ACD
Name of the ACD group that could not be assigned a port,
causing the contention event.
No. of Occurrences
Number of times that the contention event occurred.
Most Recent
Occurrences
List of the most recent occurrences of a contention event
with this extension in this ACD group.
Refresh
Brings the Announcement Resource Contention Report
data up-to-date.