Oce cm3530 Network Administrator's Manual - page 188

188

Network Administrator’s Guide — Troubleshooting Overview

Cannot Ping the Device

Problem Description

If this equipment does not respond when you ping it, there is a problem either with the network

configuration or with device operation.

The following checklist helps you identify the source of the error and directs you where you can

find more information about resolving it. If the problem persists after you have followed all of

the steps, contact your authorized dealer for further assistance.

No Check...

Yes

No

For Instruction, Go To...

1

Confirm that the TCP/IP pro-

tocol suite is installed on the 

client computer.

Next Step

Ø

Ö

The networking section of your 

operating system documentation.

2

Look at the NIC configura-

tion page and confirm the 

TCP/IP settings are correct. Is 

the IP Address entered and 

valid? Are the Gateway and 

Subnet settings correct?

Next Step

Ø

Ö

Enter the correct TCP/IP settings.

 P.51 "Setting up the TCP/IP"

3

Reboot this equipment. 

Check the NIC Configura-

tion page that prints out. Are 

the TCP/IP settings correct?

Next Step

Ø

Ö

The settings are not binding, con-

tact your service representative.

4

Try to ping this equipment 

again. Did this equipment 

respond to the ping?

End

Next Step

Ø

5

Can you ping this equipment 

from any other computer 

within the same network? If 

not, this equipment might 

have an IP Address that is out 

of range or invalid.

Next Step

Ø

Ö

Contact your local network spe-

cialist for a valid IP address for 

this equipment.

6

Can you ping to another com-

puter within the same net-

work?

Next Step

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Ö

Check the computer’s protocol 

settings to make sure the gateway 

and subnet settings are correct.

7

If you have customized the 

device name, you can check 

if the NIC is functional by 

restoring the default set-

tings.  When this equipment 

automatically reboots and a 

NIC Configuration page 

prints, does the device name 

include the NIC’s Unit Serial 

Number?

Next Step

Ø

Ö

The NIC is faulty or improperly 

installed.  Contact your service 

representative.