Oce cm3530 Network Administrator's Manual - page 199

Network Administrator’s Guide — Troubleshooting Network Errors

199

Cannot Print To This Equipment

Problem Description

You are unable to print to this equipment. Before troubleshooting the network problems, please

see the following section to narrow the problem down to a network-related issue.

 P.189 "Cannot Print From Client"

For example, network printing services have not been set up correctly, or this equipment has not

been properly configured to operate in your network environment.

The following checklist will help you identify the source of the error and direct you to informa-

tion resolving the issue. If the problem persists after you have followed all of the steps, contact

Imagistics’s authorized dealer for further assistance.

5

Make sure that the device 

name for this equipment is 

unique and verify that the 

WINS and/or DNS server 

database are not causing 

potential naming conflicts 

with the network settings on 

this equipment. If necessary, 

change the network settings 

on this equipment. After the 

communication comes back 

online, can you see this 

equipment in the network?

End

Next Step

Ø

Setup the NetBIOS name of the 

device correctly.

 P.55 "Setting up the SMB 

Session"

6

If the network environment is 

using complex subnet or 

supernet structures, is the IP 

address used by this equip-

ment within the network 

structures range of valid 

addresses?

End

Ö

Please contact your local network 

support specialist for further 

assistance.

No Check...

Yes

No

For Instruction, Go To...

1

Have you set the protocol set-

tings so they are compatible 

with your network and client 

protocol settings?

Next Step

Ø

Ö

Setup the proper protocol.

 P.50 "Setting up Network Set-

tings"

2

Have you set up the appropri-

ate type(s) of print services 

should be supported?

Next Step

Ø

Ö

Check the settings required for 

your printing environment.

 P.21 "Setup Flow for Printing 

Features"

3

If you are using Novell print 

services, did you set up the 

Novell side of network print-

ing, such as creating print 

servers and attaching the 

print queue?

Next Step

Ø

Ö

Setup the NetWare server.

 P.165 "Setting up NetWare 

Print Server"

No Check...

Yes

No

For Instruction, Go To...