Oce cm3530 Network Administrator's Manual - page 189
Network Administrator’s Guide — Troubleshooting Overview
189
Cannot Print From Client
Problem Description
After following the instructions in this guide to install and configure your hardware, network,
and client software, you are still unable to print from a client computer to this equipment. This
problem can arise as the result of a hardware malfunction, a network communication or configu-
ration problem, or incorrect client setup or driver properties.
The following checklist will help you identify the source of the errors and direct you to informa-
tion resolving the issue. If a problem persists after you have followed all of the steps, contact
your authorized dealer for further assistance.
Network or Touch Panel Display Disabled After LDAP Search
Problem Description
After performing the LDAP search, the network or Touch Panel Display will be disabled.
8
Check link activities on the
port being used by the equip-
ment and also the integrity of
the network cable, Hub, or
Switch that is connecting the
equipment to the network.
Replace any network compo-
nents that you suspect are
faulty. Can you ping this
equipment now?
End
Ö
Contact your service representa-
tive.
No Check...
Yes
No
For Instruction, Go To...
1
Is the copier functioning nor-
mally? Do copy jobs output
properly?
Next Step
Ø
Ö
Check the device status displayed
in the Device tab page of Imagis-
tics Printer Utility.
P.192 "Copier Maintenance
Calls"
2
Check the Device page of
Imagistics Printer Utility. Are
the options specified for the
job supported by the hard-
ware configuration? If not,
delete the job, install the
required components, and try
again.
Next Step
Ø
Ö
Contact your service representa-
tive.
3
Can you print jobs from other
client computers?
Next Step
Ø
Ö
Refer to following section to
troubleshoot the condition.
P.199 "Cannot Print To This
Equipment"
4
At this point, the problem you have identified is most likely related to a client-side error.
Refer to the Printing Guide to troubleshoot the error condition.
No Check...
Yes
No
For Instruction, Go To...