Oce cm3530 Network Administrator's Manual - page 198
198
Network Administrator’s Guide — Troubleshooting Network Errors
Troubleshooting Network Errors
If you cannot print to this equipment from a network-connected computer, and you have ruled
out both faulty and malfunctioning hardware and incorrectly installed or configured software as
the cause, the problem is most likely to be network related.
This chapter describes the most common network configuration problems and provides steps to
resolving them. If the problem persists after you have followed all of the steps, contact Imagis-
tics’s authorized dealer for further assistance.
Cannot See This Equipment
Problem Description
After configuring this equipment, you cannot see it on the network. This could be the result of
configuration conflicts within this equipment, but is more likely to be caused by network config-
uration errors.
The following checklist helps you identify the source of the error and directs you where you can
find more information about resolving it. If the problem persists after you have followed all of
the steps, contact Imagistics’s authorized dealer for further assistance.
No Check...
Yes
No
For Instruction, Go To...
1
Did a startup page print out?
If not, wait until the commu-
nication comes online. Exam-
ine the protocol settings that
print out on the startup page.
Are they correct?
Next Step
Ø
Ö
Setup the proper protocols.
P.50 "Setting up Network Set-
tings"
2
Print out a configuration
page. Make sure there are not
any discrepancies or incon-
sistencies between the current
network settings and your
network environment.
Change the network settings,
if necessary. Use the Find
Computer utility from your
Windows computer to locate
this equipment by its device
name. Can you find this
equipment?
Next Step
Ø
Ö
Setup the proper protocol if
required.
P.50 "Setting up Network Set-
tings"
Once you find this equipment,
configure the port that it is
mapped correctly to the device.
3
Can you locate other comput-
ers that are in the same net-
work as this equipment?
Next Step
Ø
Ö
Check the network settings on the
client computer to make sure they
are compatible with the network
settings on this equipment.
4
Check link LED activity on
the hub and/or NIC of this
equipment and the client
machine. Do the hardware
components appear to be
functioning properly?
Next Step
Ø
Ö
Contact your Imagistics service
representative.