Rauch QUANTRON-A Instruction Manual - Terms/conditions of Warranty

Terms/conditions of warranty

Terms/conditions of warranty 

RAUCH units are manufactured with modern production methods and with the 

greatest care and are subject to numerous inspections.

Therefore RAUCH offers a 12-month warranty subject to the following conditions:

The warranty begins on the date of purchase.

The warranty covers material and manufacturing faults. Our liability for third-

party products (hydraulic system, electronics) is limited to the warranty of the 

manufacturer of the equipment. During the warranty period, manufacturing 

and material faults are corrected free of charge by replacement or repair of 

the affected parts. Other rights extending beyond the above, such as claims 

for conversion, reduction or replacement for damages that did not occur in the 

object of supply are explicitly excluded. Warranty services are provided by 

authorised workshops, by RAUCH factory representatives or the factory.

The following are excluded from coverage by the warranty: natural wear, dirt, 

corrosion and all faults caused by improper handing and external causes. The 

warranty is rendered void if the owner carries out repairs or modifications to 

the original state of the supplied product. Warranty claims are rendered void 

if RAUCH original spare parts were not used. Therefore, the directions in the 

operating manual must be observed. In all cases of doubt contact our sales 

representatives or the factory directly. Warranty claims must be submitted to 

the factory by 30 days at the latest after occurrence of the problem. The date 

of purchase and the serial number must be indicated. If repairs under the war-

ranty are required, they must be carried out by the authorised workshop only 

after consultation with RAUCH or the company's appointed representatives. 

The warranty period is not extended by work carried out under warranty. 

Shipping faults are not factory faults and therefore are not part of the warranty 

obligation of the manufacturer.

No claims for compensation for damages that are not part of RAUCH ma-

chines themselves will be accepted. This also means that no liability will be 

accepted for damage resulting from spreading errors. Unauthorised modifica-

tions of RAUCH machines may result in consequential damage, for which the 

manufacturer will not accept any liability. The manufacturer's liability exclu-

sion will not apply in case of wilful intent or gross negligence by the owner or 

a senior employee, and in cases where – according to the product liability law 

– there is liability for personal injury or material damage to privately used ob-

jects in the event of defects in the supplied product. It will also not apply in the 

event that assured properties are absent, if the purpose of the assured prop-

erties was to protect the purchaser against damage that does not involve the 

supplied product itself.