Oki MB472dn User Manual - page 521
Copy Problems
Memo
If you cannot solve a problem with the following solutions, contact your dealer.
Unable to copy
Symptom
Point to check
Solution
Reference
Unable to
copy.
Is the machine turned
on?
Turn the machine on.
Is the machine being
initialized?
Wait until initialization is complete.
-
Is your document set
properly?
Set the document properly.
Is there paper in the
tray?
Load paper in the tray.
Check that the paper cassette is installed in the machine.
Is the proper size of
paper for the document
loaded in the tray?
Load the proper size of paper for the document.
Is the paper tray
selectable if [Paper
Feed] is set to [Auto]?
Press
(SETTING) and then select [Paper Setup] > [Select
Tray] > [Copy] > the paper tray on which the paper you use is
loaded, and then select [ON] or [ON(Prior)].
Is the loaded paper
compatible with duplex
printing?
Duplex copying cannot be performed depending on the paper
size, document type, or document weight.
Load the appropriate paper for duplex printing, and then set
the paper size, document type, and document weight correctly.
Is the media type of the
paper tray set to [Plain]
or [Recycled]?
If [Paper feed] is set to [Auto], set the media type for the
paper tray to [Plain] or [Recycled].
Is there a paper jam?
Check an error message, and then remove any jammed paper.
Is there an empty toner
cartridge?
Replace the empty toner cartridge with a new toner cartridge.
Does the image drum
reach its lifetime?
Replace the image drum with a new image drum.
Are any covers on the
machine opened?
Close all the covers.
-
Has any error occurred? Clear the error.
Error Message Search
Is another job in
progress?
Start copying after the other job is complete.
-
Is a print job from a
computer or other
device in progress?
Wait until printing is complete.
-
Is a fax being sent in
real time?
Wait until the transmission is complete.
-
Is Continuous Scan
mode on?
Select [Scan completed] on the display screen.
Is the machine offline?
Press
(PRINT), and then select [Switch Online/Offline].
Are you authorized to
make copies?
Enter the authorized PIN or user name and password.
Unable to
copy mixed
size
Is [Mixed Size] set to
[OFF]?
Set [Mixed Size] to [ON].
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