3Com NBX 100 Administrator's Manual - page 146
146
C
HAPTER
7: C
ALL
D
ISTRIBUTION
G
ROUPS
group-related tasks, such as adding a group, modifying a group
password, or removing an agent from a group.
Table 30
describes the functions that you can access from the ACD
Groups window.
For more information about the configuration procedure, see the online
Help.
ACD Announcements
ACD plays audio announcements to parties that call the ACD site. You
create or import these announcements as .WAV files so that callers
waiting to speak to an ACD agent hear an audio message of your choice.
You can configure up to five different ACD announcements for each ACD
group.
ACD announcements work for ACD groups only; hunt groups do not
have this feature. For SIP-mode systems, you must configure ACD
Announcements through the IP Messaging Service. See
Chapter 10
for
more information.
Table 30 Function on the ACD Groups Window
Function
Description
Add
Invokes a multi-step configuration utility that helps you
create a new ACD group.
Modify
Click a Group Extension to change the configuration
parameters of an existing ACD group.
Memberships
Lists the data of agents in a specific ACD group
Announcements
Provides the means to add, change, remove and list the
audio files used for the recorded greetings in an ACD
group.
Remove
Deletes an existing ACD group.
Status
Provides a snapshot report of a selected ACD group.
Feature Mappings
Provides the means to list or change the feature codes
mapped to ACD extensions.
Supervisory Monitoring Configures the settings for Supervisory Monitoring, a
facility that allows a supervisor to monitor calls to agents.
See
“Supervisory Monitoring”
for more information.
Off-Site Notification
Allows you to forward calls to specific telephone numbers
outside the ACD facility.