3Com NBX 100 Administrator's Manual - page 239
Other Applications Support
239
SIP Mode and ACD
Generic SIP telephones and the 3Com 3108 Wireless Telephone do not
fully support the ACD feature. The following applies to SIP-only devices
and their interaction with ACD:
■
A generic SIP phone and the 3108 Wireless Telephone cannot call into
or be a member of an ACD group.
■
A generic SIP phone and the 3108 Wireless Telephone cannot call into
or be a member of a Hunt group or a Calling group.
ACD Features Not Available on SIP Mode Systems
These ACD features are not available on a SIP mode system:
■
In Queue Digit processing
■
Queue Exit announcement
■
Estimated Wait time Announcement
■
Business and custom hours
■
Shifts
■
Wrap-Up Time
■
Closed announcement
Other Applications
Support
This section lists how SIP-mode supports other applications on the
system.
Call Log Support
SIP telephones themselves provide call log information. That is, the
system does not communicate information related to call logs to SIP
endpoints.
SNMP Support
The system stores information about SIP telephones, which is delivered to
the SNMP manager by means of proxy information managed by the
system.
SysLog Support
A SIP mode system supports Syslog functionality.
CDR Support
For SIP devices, call data records might display
Not reachable
as the
release cause if the device is offline. CDR provides the complete URL
rather than extensions only for SIP telephones.