3Com NBX 100 Administrator's Manual - page 432
432
C
HAPTER
18: T
ROUBLESHOOTING
Invalid IP
configuration
The system has a default IP configuration that
might need to be changed to match your local
IP environment. Temporarily change the IP
configuration of your computer so that the
subnet configuration matches the system
configuration. Specify 255.255.255.0 as the
subnet and use IP address 192.168.1.191.
After you change your computer’s IP
configuration, connect to the system and
change its IP settings to match the IP
environment of your local network. Change
your computer’s IP configuration back to its
original settings, and then connect to NetSet
using the new IP address. See “Establishing IP
Connectivity” in the NBX Installation Guide.
Cannot open
NetSet using
the
administrator
username and
password.
The CAPS LOCK
key on your
keyboard is
activated.
NetSet username and passwords are
case-sensitive. For example, NetSet accepts
“administrator” but it rejects “Administrator”
and “ADMINISTRATOR”.
Callers on hold
do not hear
music.
No music source is
connected to the
Call Processor.
See “Adding External Hardware” in the NBX
Installation Guide for more information.
MOH audio is
disabled.
Enable MOH audio in System-Wide Settings.
See “Connecting a Music-on-Hold (MOH)
Input Device” in the NBX Installation Guide.
MOH volume is
set too low.
See “Adjusting Music-on-Hold (MOH)
Volume” in the NBX Installation Guide.
Lose date and
time when
rebooting the
system.
Problem with the
battery on the
Call Processor.
See
“Servicing the Network Call Processor
Battery”
on
page 445
.
NetSet is very
slow in
responding.
Your network
uses a proxy
server for Internet
access.
A common networking practice is to employ a
proxy server to shield your network from
intrusion by unauthorized users. However,
communications with NetSet do not need to
pass through the proxy server. To speed access
to NetSet, configure your browser to access
the system without going through the proxy
server.
Table 80 Troubleshooting Actions (continued)
Symptom
Possible Cause
Suggested Action