3Com NBX 100 Administrator's Manual - page 154
154
C
HAPTER
7: C
ALL
D
ISTRIBUTION
G
ROUPS
Linear and Circular
Hunt Groups
In linear and circular hunt groups, calls ring sequentially on telephones in
the group, but the behavior differs when the time specified in the Total
Timeout field elapses:
■
If the Total Timeout value is less than the sum of all of the Per-Device
Timeout values, a call that is routed to either a linear and circular hunt
group rings on some, but not all of the telephones in the group and
then is routed to the group’s call coverage point.
■
If the Total Timeout value is greater than the sum of the Per-Device
Timeouts:
■
For a Linear Hunt Group, the call rings in order on each group
telephone and then goes to the group’s call coverage point. The
system ignores any time remaining in the Total Timeout, and the
call does not ring again on any telephone in the group.
■
For a Circular Hunt Group, the call rings in order on each group
telephone and then, for the remainder of the Total Timeout, begins
ringing again through the telephones, in order. Depending on the
Total Timeout value, an unanswered call might ring through all
telephones in the group multiple times.
If the Total Timeout value exactly matches the sum of the Per-Device
Timeouts, the behavior of a single incoming call is the same for both
linear and circular hunt groups.
When the system routes a second call to a linear or circular hunt group,
the telephone on which the second call first rings is different:
■
For a Linear Hunt Group, the new call rings on the first telephone in
the group.
■
For a Circular Hunt Group, the new call rings on the telephone that is
next in the ringing sequence.
Calling Groups
In this special type of hunt group, an incoming call rings on all telephones
in the group simultaneously. After the Total Timeout value is reached, a
call that is still unanswered is routed to the group’s call coverage point.
The value in the Per Device Timeout field has no effect on the behavior of
telephones in a calling group.
Call Coverage
For each hunt group, you can define where the system routes an
unanswered call (the call coverage point):