3Com NBX 100 Administrator's Manual - page 431
System-level Troubleshooting
431
H3PingIP shows the following information:
■
Port — The UDP Destination Port
■
Tx — The number of packets transmitted
■
Rx — The number of packets received
■
mS — The delay time, in milliseconds
If you ping a device on a subnetwork different than the one on which the
telephone is located, the delay time is greater.
System-level
Troubleshooting
For each symptom listed in
Table 80
, perform the suggested actions in the
order listed.
WARNING: Before you remove any component, shut down the system
software and then turn off the power to the chassis by removing the
chassis power cord. If the system has two power supplies, remove both
power cords.
Table 80 Troubleshooting Actions
Symptom
Possible Cause
Suggested Action
Date/time
display on
telephones is
wrong, either
incorrect date
or shows
random
characters.
A power surge
has corrupted the
system time.
If the display shows incorrect date, use NetSet
to reset the system time. If the display shows
random characters, for example, 00; 0 #, you
must:
1 Disconnect power to the chassis that holds
the Call Processor.
2 Wait 60 seconds.
3 Reconnect power to the system.
4 Use NetSet to enter the correct date and
time.
Problem with Call
Processor battery.
Contact your 3Com NBX Voice - Authorized
Partner.
Your browser
cannot find
NetSet.
No IP connectivity
Verify that the computer you are using to run
the browser has network connectivity. See
“Establishing IP Connectivity” in the NBX
Installation Guide.
Routing problems
If your local IP environment includes a proxy
server, you might need to reconfigure your
browser parameters to ignore the proxy server.
See the online Help for your browser.