3Com NBX 100 Administrator's Manual - page 215
Auto Attendant
215
Figure 11 Three
Time-dependent
Greetings, a Main Menu and a Submenu
This example uses time-dependent greetings to greet callers according to
the time of day. The main menu prompt presents callers with options for
reaching the operator, specific departments, or the company directory of
names. It also uses a submenu to direct callers to subgroups within the
Support department.
Auto Attendant Buttons
You can configure the key pad button actions presented to a caller by the
Auto Attendant (click NBX Messaging > Auto Attendant, click a specific
Auto Attendant extension, and then click the Menu Tree tab). For
examples of how you can use prompts and greetings in an Auto
Attendant, see
“Examples”
on
page 213
.
Table 42
describes the Menu Tree fields.
Table 42 Menu Tree
Field
Purpose
Button
Lists the buttons on the telephone key pad.
Main
Menu
Evening
Greeting
6 pm
Afternoon
Greeting
noon
Morning
Greeting
12 am...
“Good morning.”
“Good afternoon.”
“Good evening.”
“Thank you for calling XYZ Corporation. If you know your party’s
extension, you may dial it now. To speak to an operator, press 0. For
Sales, press 3. For Support, press 4. To leave a message in the genera
mailbox, press 5. To reach the company directory, press 9.”
Sub
Menu
“You have reached the customer support line. To speak with a support
technician about a new issue, press 1. For returns and warranty
information, press 2. To check the status of an existing support issue,
press 3. To return to the previous menu, press star.”