3Com NBX 100 Administrator's Manual - page 205
NBX Voice Mail
205
Port Usage
To determine how busy the system’s voice mail ports are, and whether
additional ports might be necessary, click NBX Messaging > Configure,
and then click the Port Usage tab. See the online Help for details about
the report.
The system displays parameters in the Port Usage report in red to alert
you that a problem exists. For example, if “Missed messages caused by
full mailboxes” changes to red, you might need to increase the maximum
number of messages allowed per mailbox.
User Usage
To determine user impact on the voice mail system, click NBX Messaging
> Configure, and then click the User Usage tab.
The User Usage report provides the current number of new and saved
voice mail messages for each telephone user and calculates the amount
of storage each telephone user’s messages consume. This report lists any
type of mailbox, including telephone, phantom, TAPI route point, and
hunt group mailboxes.
Deleting User Voice Mail
From the User Usage report, you can also delete the voice mail messages
for a selected telephone user. Select the extension, or extensions, from
Used By
The person or device that is using the voice mail port.
Values:
■
Extension number, name — The extension number and
name of an internal telephone user that is using the voice
mail port.
■
Auto Attendant — The Automated Attendant is using the
port.
■
Blank — The port is not being used. The system displays
Idle in the In Use column.
In Use (Seconds)
The length of time, in seconds, that the voice mail port has
been in use.
If the port is not in use, the system displays Idle.
On Hold
Indicates whether the voice mail port is on hold. The system
places voice mail ports on hold in the same way that it places
a call on hold.
Values: Yes, No
Table 39 Fields in the Status Window (continued)
Column
Purpose